Database Users

GPRS connection doesn't work after being connected for a long time

Hi,
I'm using a Magician with WM2003
I have a GPRS connection setup for with t-mobile using a proxy.
If I'm not connected it works great- I press send/receive for my e-mail it connects and gets my messages just fine.
If I do it again 5 minutes later also fine.
The problem is after a long time the connection is still active, but when I go to do a Send/Receive-
I get an "unable to connect to the incoming mail server" message. All my other internet apps also will not work. If I turn on flight mode and then turn it off (to disconnect from my GPRS connection) and then try the internet again- it will work fine.
I think what triggers this is going into an area with no service. The GPRS connection stays active- and when I try to use it (even when I'm back in an area with service) it won't work.
Any suggestions?
Thanks,
Daniel

I found this, may help ....
Look for "KeepAliveTime" on the right side of this page
http://msdn2.microsoft.com/en-us/library/aa915651.aspx
It may help, good luck!

I have this same issue with the htc touch. Not sure what to do about it. I see the keepalivetime but it isn't a hack or a reg edit (that I can tell).

bump
anyone having this kind of an issue on your htc touch?

HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.

flashflash said:
HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.
Click to expand...
Click to collapse
Exactly the same here - issues with push mail and when using messenger have to turn flight mode on and off to reconnect to the service - only been like this for few weeks now - never used to be a problem before

So it looks like T-mob have changed something recently. I have been searching various forums trying to find an answer but no luck. TMob reckon nothing has changed when i called them.

I too have the same problem and I am also on t-mob UK.

I will call Tmob again tomorrow and hopefully get through to someone in their tech dept. I knew it had to be Tmob, I had changed nothing on my handset, but they refused to acknowledge that anyone else had a problem.

I use cingular/att with these issues so it's not just tmobile.

mikewchandler said:
bump
anyone having this kind of an issue on your htc touch?
Click to expand...
Click to collapse
You are not alone here....... nearly every day a soft reset
Also the same with my trinity - but not so often

Having spoken to T-Mob UK, the general thinking is they are imposed restrictions on usage for the basic walk and web service. This includes IMessenger and push e-mail (I knew about IM bit not Push Mail!)
The engineer seems to think the connection will be frozen if the network detects
a IM service (the heatbeat of push mail mail looks to be included in this).
Solution: Upgrade to Walk and Web Plus (extra £5) per month.
I have been given a free month to try and see if this solves my issues. I will let you know how it goes.
Now this could be T-mob fobbing me off and trying to get an extra five quid off me, lets wait and see. Any of you guys on the plus service already??

I was guessing that might be the case, let know how it goes if I need to upgrade

I use the mediamax bundle with cingular/att. I wonder if this is indeed the case. I would need to upgrade to the pda plan, which would be pricey. Mabey that's the case?

Well, I'm afraid it was a nice story that Tmob told me, but it hasn't sorted the problem! I will keep an eye on it over the next few days just in case it takes a few days to set their end, but as of today I still loose connection.

OK, finally got it sorted....! I have GPRS connected all the time now without loosing connection.
Looks like T-mob were telling me the truth. After talking to a T-mobile engineer, he confirms that they now have the network infrastructure to detect and block services that are not covered in certain WnW packages. This went live just over a month ago.
The basic WnW package does not allow Push Email & IM, if detected the network will block your IP. Turning off and on the radio will give you a new IP, so will work again until detected.
For Push Email you will need the WnW plus service. Now the interesting part is if you add on the plus service (a bolt on) it will still not work. You will need to add the package onto your contract not as a bolt on.
Many people have just paid extra for the bolt on but the T-Mob system doesnt recognise this and still blocks Push Mail & IM.
It doesnt cost any extra or change your contract length, its just a different way the customer service people upgrade your account.
Unfortunately the customer service rep that upgraded my account did not know this, but the engineer new straight away.
Hope this helps people.

Thanks for the info.....I use ATT/Cingular. What are the odds they started this same thing a month ago? I've been noticing this problem for about that length of time.

Hi all!
It´s the same for me
I´m using Eplus with Cortado email push in Germany
Every morning a soft reset
Any solutions possible within the registry
Greetings
Gregor

Auto-connect to wireless network possible?

Hi all
I have this beloved device and after installing duttys rom it becomes so much better. however the people at orange wanna charge me a fortune for data so i told them to stick it.
trouble is i still wanna use email / weather functions. is there any program i can install or setting i can use to get these programs to only connect to my local wireless network instead of constantly trying orange and then coming up with a failure.
i know i could leave the wireless on but this would chew up my battery pretty quickly.
any ideas
cheers all
binarysi

Misleading price information...
binarysi said:
Hi all
I have this beloved device and after installing duttys rom it becomes so much better. however the people at orange wanna charge me a fortune for data so i told them to stick it.
trouble is i still wanna use email / weather functions. is there any program i can install or setting i can use to get these programs to only connect to my local wireless network instead of constantly trying orange and then coming up with a failure.
i know i could leave the wireless on but this would chew up my battery pretty quickly.
any ideas
cheers all
binarysi
Click to expand...
Click to collapse
Hi binarysi,
Are you using Orange in the UK? Reason I ask is that Orange appear to have a LOT of misleading price information on data access at the moment...
I decided that if I wanted get the best out of this device and use google maps, e-mail etc. on the move, then I was going to have to invest in a dataplan. I also didn't want the hassle of being tied to an off peak package.
When I looked up the costs of adding a bundle on my Orange account page, they wanted £8/month for 30MB of data. This sounded quite a lot (and £41.13/month for 80MB!), so I decided to cross check this against their pdf price guide document. Here it said that they wanted £7.50/month for 250MB of data... getting better, but left me a little confused!
I eventually decided that I would contact them as I couldn't get the deal I wanted online. Imagine my surprise when the guy on the other end said that he could set it up for £5/month for 500MB anytime access... Suffice to say I went for this yesterday and after a minor few hiccups getting the service running, I started using this today...
So far, so good - just hope the bill works out right!

£7.50 for 250MB is Orange UK's older pricing.
It's their standard data bundle
This £5 for 500MB deal is new, having come in at the same time that they started offering 500MB/month as an integral part of the Panther 45 packages.
It does seem to depend on who you speak to as to whether you get offered the old bundle or the new one. I've also heard it said that the 500MB bundle is only being offered to new customers but I'm not sure how true that is.
Also, it might be a bit like T-Mobile, in that if you take W'n'W for £7.50/month, it's a bolt-on that can be added and removed as and when you like, whereas if you take it for £5/month, it's as an integral part of the tariff.
So it might be worth checking with them about that as well.
@theOP: if you search for an app called 'nodata', it allows you to disable all cellular data-connections.
But you should be able to do exactly the same thing by going into the comms manager on the phone and disabling the 'data connection' option (though you have to do it via the separate app and not using !SINGH!'s 15 tabs, since it doesn't have all the options that way).

For the record I am an existing customer, although I have recently renewed my contract (hence the Touch HD upgrade).
While I was using my Touch HD on wireless networks I used to disable the Orange data connections by selecting Start->Settings->Connections Tab->Connections->Advanced Tab->Select Networks and then select 'My Work Network' from the automatic connection default. This seemed to work most of the time although I noticed that occasionally it would exchange data via GPRS...

orly? Where can i download it? xD

thier is a piece of software which allows your phone to auto connect to wireless signals connected in range. the software will also break through any protection system which may be in place
Click to expand...
Click to collapse
CannonballOx said:
orly? Where can i download it? xD
Click to expand...
Click to collapse
Software does not exist!!

Yeah sorry, my bad. I didn't notice who posted that. I've seen him posting more nonsense about upcoming apps so this was obviously nonsensse too.

Will my Phone receive 3G connection with my SIM?

So, hopefully I get my phone by the end of the week, will be using in UK.
I will be using my O2 unlimited 1200 sim from my blackberry on it. Now, some people have been stating things like they are getting no 3G on there phone?
Please reassure me it isn't this bad -_-, I really don't want to have to return the phone!

I'm on o2 in UK and it seems fine. Am having the wobbly 3G connection thing a bit but it's easily fixed by forcing it into 3g. There's supposed to be a OTA update soon which will hopefully fix it.

This message was deleted by its author

ma2k5 said:
So, hopefully I get my phone by the end of the week, will be using in UK.
I will be using my O2 unlimited 1200 sim from my blackberry on it. Now, some people have been stating things like they are getting no 3G on there phone?
Please reassure me it isn't this bad -_-, I really don't want to have to return the phone!
Click to expand...
Click to collapse
Being that you are using a BB, I am assuming you have BB data. Many carriers do not activate both the BB data feature and the non-BB data feature. You might have to call and have them switch it over to the non-BB data feature on your account before it will start working.

pjcforpres said:
Being that you are using a BB, I am assuming you have BB data. Many carriers do not activate both the BB data feature and the non-BB data feature. You might have to call and have them switch it over to the non-BB data feature on your account before it will start working.
Click to expand...
Click to collapse
How do I check if it is BB data? Also is it difficult to get this changed? If I use the inet without changing, is it likely that I will end up being charged?

Large Phone Bills

Hi all,
After I recieved my HD2, my first phone bill was £28 (on an £18pm tarrif).
Today I got my bill and it was £56!
I make virtually no outgoing calls, so this must be the internet thats costing me.
However I barely use that either.... + the tarrif includes something like 2GB allowance, surely I cant be going over that!
What could be causing this? I've tried looking for things running in the background that could be making a permanent connection but can't see anything.
Any ideas?
I might just add, that I barely use the internet either.

Actually, I will be ringing them tomorrow.
I have a sneeky suspiscion that when they cancelled my old contract, they didnt put my back onto Direct Debit.
This would 'almost' come to this kind of figure, as you get charged £10 for late payment also.
I'm going to flip if this is the case.

Hi & welcome.
Have you confirmed with your network that the higher bill IS due to the data connection?
Also, if you do not want the device to connect to the internet,check that you havnt got Auto update checked for certain apps eg: weather,stocks etc...
To help prevent the connection,install the attached cab and disable the mobile data connections. Let us know how you get on.

T-Mobile just stopped my phone from tethering

got a text at 12:08am saying it may be shut off and then at 12:19am they did.
thanks T-Mobile for nothing i got this phone just for that reason (hd2 leo)

If your contract states tethering is allowed then point that out to them and demand they reinstate it.
Similarly if it doesn't mention it at all, or doesn't say they can withdraw unlisted services.
If it states it is not allowed then go sit on the naughty step you bad boy. Then call them and sign up for their tethering tarrif which other members in your position have mentioned.

I know I have unlimited with them and have tethered a good bit. I even had a rep say something to the effect " wow looks like you use your data plan !" and no other word was said. Usually when you get those texts it's because you haven't paid the bill.
Not saying you haven't payed it but you might want to make sure they see it as up to date. You may have exceeded your plans limit? You might want to check into that.

I have not checked my T&C, but am pretty sure that with T-Mobile in the UK, using your data connection for tethering is an extra cost and is thus not allowed on the normal data connction. I have a friend (what do you mean imaginary?) who uses their phone as their main connection to the internet for their computer for the last 4+ years and T-Mobile haven't written to her.

Curious, how can they stop tethering? This is a legit question from the technical side of things. I was under the impression that tethering is a local phone function which ports data to and from the attached computer. Other than your service provider noting data usage, how can they determine what you have attached to your phone?
Experienced XDA Guru's, please enlighten me!

are you sure that you are not past due?

GulDucat said:
Curious, how can they stop tethering? This is a legit question from the technical side of things. I was under the impression that tethering is a local phone function which ports data to and from the attached computer. Other than your service provider noting data usage, how can they determine what you have attached to your phone?
Experienced XDA Guru's, please enlighten me!
Click to expand...
Click to collapse
Uhmm because when you are browsing the web you are sending information about what type of system you are using. If you are browsing with your phone the information being sent and requested is for a phone's OS or mobile web site. When you are tethering you are sending and requesting information for a PC. It's that simple.

OP here
My bill is up to date and paid, have yet to call and chew them out, but I got this phone just for that reason so it should be in my agreement (no contract just bought the phone outright)
but fyi when I try to tether with either the usb or wifi it comes up with a page on my browser(on my comp) of a t-mobile website saying that its no supported and to call for a the +$14.99

heres a pic of it

QazQaz3 said:
OP here
My bill is up to date and paid, have yet to call and chew them out, but I got this phone just for that reason so it should be in my agreement (no contract just bought the phone outright)
but fyi when I try to tether with either the usb or wifi it comes up with a page on my browser(on my comp) of a t-mobile website saying that its no supported and to call for a the +$14.99
Click to expand...
Click to collapse
so are you using a stock rom? I am very curious as to weather they are only picking up the usage data from stock roms or custom roms as well.
Thanks,
Jeff

innovator8 said:
so are you using a stock rom? I am very curious as to weather they are only picking up the usage data from stock roms or custom roms as well.
Thanks,
Jeff
Click to expand...
Click to collapse
does not matter what rom you use as they can analyze the data packets sent along from the phone via packet sniffing. As noted above your browers sends all sorts of information such as OS and browser in use
see more here
http://www.mozilla.org/projects/security/pki/psm/help_21/privacy_help.html#privacy_visit

innovator8 said:
so are you using a stock rom? I am very curious as to weather they are only picking up the usage data from stock roms or custom roms as well.
Thanks,
Jeff
Click to expand...
Click to collapse
yeah, stock but a few cabs on top (cookies and similar)
called T-Mobile and all they said was that they have "never" supported tethering but yet when asked then why was it on my phone when i bought it they quickly changed the subject.

2. Protective Measures
To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth; if your total usage exceeds 5GB (amount is subject to change; please periodically check T-Mobile.com for updates) during a billing cycle, we may reduce your data speed for the remainder of that billing cycle. We may also suspend, terminate, or restrict your data session, Plan, or service if you use your Data Plan in a manner that interferes with other customers’ service, our ability to allocate network capacity among customers, or that otherwise may degrade service quality for other customers.
http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Pln_Lst_DataPlan

Try changing the apn to internet2.voicestream.com
Some users from the vibrant section seem to get it working again

The internet2 apn does work, but is not as good as the epc apn in terms of quality. Speed is fine. I keep getting time outs and all my IM programs go haywire sometimes. wap apn is affected. Have not tried the internet3 apn (vpn)

I'm on Energy ROM and decided to try turning off my LAN and turn on USB Tethering from my HD2 just to see what would happen (TMOUS), working fine as usual, no problems and no errors. Streaming Jim Rome, checking my email, and posting this reply all tethered.
Maybe try flashing NRG and see what happens?

Maybe t-mobile did this manually maybe you kept tethering and passing 3gb led them to believe your tethering. I use alot of data on my phone and I only gotten close to 2.5gb max so maybe their checking people who are using more than certain amount of data to get them to pay for the tethering plan but who knows I'm just wondering.