Database Users

Story on Engadget about the screen coming loose

Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/

psufan5 said:
Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
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not a big surprise. probably exactly the same crappy screen adhesion problems that were leading to all the dust under the nexus screens... :/

mine is starting to do it as well, I can feel it slightly raised above the bezel

What problems will manifest due to this problem?
regards
qu1nn

What problems will manifest due to this problem?
regards
qu1nn
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Dust under the screen. And you can see light leaking out of the bottom of the phone
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Sent via the XDA Tapatalk App

Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen

glad to see this is getting media attention. i'm sick of htc and their crappy quality control. i went through this whole thing with my hero already...
and yes, my screen is coming apart too. it definitely wasn't like that when i got it last week.

redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "uprising" of the screen
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Yeah can't have the screen gathering up and revolting

mrono said:
Yeah can't have the screen gathering up and revolting
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I couldn't think of another word to use
If HTC continues to mass produce phones that fall apart because of faulty manufacturing...then the customers just might revolt

Dang it!!! mine starting to raise up as well I love this phone and Sprint service but I'm afraid the problem will worsen up as the time passes. I'm not the type to switch devices after every new released and perfer to hang to something until I feel it's not doing what I ask it to (still have HTC Uni, 8525, Treo 750 and Axim x51v).
This and the 30 fps capped is my only main concern about this phone, especially this screen separation (more light leakage or dust problem). The rest of the problem doesn't really bother me much such as the laggy touch input, improperly grounded screen and other problem doesn't apply to my device.
Is it worth the hassel of exchanging it hoping to get one without the screen separation or do they all have this problem? I'm hoping the newer hardware version (version 3) doesn't have this sort of problem, mine is hardware version 2. What you guys think?

I have been noticing more and more light leaking. I thought at first I was maybe just getting paranoid (still possible) but I saw a line about 1.5 cm long along the lower left side last night... That was definitely not there before.
What should I do? Would getting the TEP plan be prudent at this point, to cover this issue if/when it gets worse? Or would be the kind of thing HTC would be more... lenient about replacements?

Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.

booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
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Doesn't hurt to try. If it worked on the NX-1, it might work again

redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
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Click to collapse
I know this is off topic but...
How are you getting yours that fast? Where did you order from

booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
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Yeah I actually just tried this and it worked pretty well only a little of leakage left, I figure I'll seal it up some more when I have the time and Im pretty sure I did not hold it down long enough to let it cool effectively. but the parts that are still down work like a charm. way better than having to go back, lose all your apps, headaches of customer service, etc.

BigBallin said:
Dust under the screen. And you can see light leaking out of the bottom of the phone
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Sent via the XDA Tapatalk App
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So this is the reason I see light under the buttons when their off and the screen is off, and its dark in the room? because my screen seems to be holding up well, and I have it in my pocket all day, no case or screen protectors. then again, I haven't been messing with it, trying to apply things or mods to it.

Hair dryer, bubble gum, tape and what else?! These are high-end devices (Evo Nexus One, etc) and they should NOT need a MacGyver handbook to keep them together after days of ownership. HTC needs to do right by us from the design stage period!

Dear Babies,
This is a site about hacking phones. Stop *****ing and use your brains for a change. Get some black silicon caulk from Lowes. Rub a small small amount in the crack where the buttons meet the case where the light leaks. Congratulations, your phone can now be left in the desert for 10 years and nothing will get through that seam including light... I swear, you guys can spend all day rooting phones but cant use some damn common sense to fix the hardware itself. I had tons of light leakage when i got the phone. Zero now, and you cant tell i did anything to it.

AshMa said:
HTC needs to do right by us from the design stage period!
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This is very true, but there seems to be a gray area when it comes to (S*** HAPPENS and a bug that can be fixed)... And it seems to get grayer everyday.....

hair dryer seems to have worked fine on my evo

Dumb question on the G2, on the hinge

I've looked at functional G2s at Walmart, Bestbuy, and now the T-Mobile store. At each, when held upside down, the screen fell away from the body. I've seen early reports from G2 early adopters that this was occurring, but never heard any response on whether it was 'normal' or not.
Obviously, the demo phones at retail have been handled by many people and are more worn than a new phone fresh from the box. The hinge on each felt loose. The TMO rep at the store today mentioned that the lift up movement of the G2 would preserves the keys and was able to demonstrate a rubbing effect on the Slide, for what thats worth.
My question is, fresh from the box, how stable/tight should the G2 hinge be? Trying to decide whether not to buy a G2 or a MT4G once full root has been achieved.

I have had my G2 for about a week now and I don't baby it and when held upside down it does not open. But my wifes same age does open. So they age all different I think.
Sent from my T-Mobile G2 using XDA App

I have a first week G2 and it the screen does not fall down when held upside down. nor does the screen close on itself in landscape mode while being rotated all angles.

My G2 hinge falls down pretty easily when help upside down. It in no way feels flimsy, just a nuisance if you tend to text while laying down on your back, which I don't do much of, but hey, there's an on-screen keyboard that fixes that problem pretty quickly.

There are many ways to grip the phone while holding it upside down so the people who say that their screen doesn't open are holding it in a way where they're slightly making contact with a portion of the top half causing the screen to stay in place. As for me, it really isn't an issue because I never have a need to hold my phone upside down. In my pocket, it doesn't open. It only opens when I want it to. It feels sturdy and well built. There has been widespread paranoia over it due to its unusual design and people who handle it for the first time try holding it in all sorts of weird angles when they wouldn't normally do so in everyday usage. There is no defect.
Sent from my T-Mobile G2 using XDA App

Thanks for the replies. Still torn on between the MT4G and the G2. Want a physical keyboard and prefer stock Android, but the MT4G feels more solid because it lacks the hinge.

I've had my g2 for a month and the hinge on mine is still pretty sturdy. When I hold it upside down it doesn't open unless I shake it. I'm guessing the hinge issue is only with some phones.
Sent from my T-Mobile G2 using XDA App

My hinge opens when I hold it upside down, but to get it to do it you have to hold it only by the back half, and really who does that, truth is its never bothered me, even when texting upside down the way I hold my phone it cant close by itself , this phone is worth getting, and perm. roots only a matter of time. I love the keyboard, it was kinda akward at first, but now I dont think I would be happy without it now. I haven't played the the MT4g yet but I can say im 100% happy with my G2 and with all the new mods coming out everyday its only getting better.

people with big hands may be able to use a part of index fingers to hold the screen but for my hands, it's hard and uncomfortable. it's like supporting the weight of screen.
i was wondering if i should put on double sided tape or insert some thin plastic film around hinge to make it tight.

Yeah my index's hold the screen up and stable by default. But for people with smaller hand sit mite be uncomfortable. Either way the G2 is meant to be like this. Its the whole Z-hinge.
Posted on my T-mobile G(spot)2 xD
Please check out my amazing blog- http://elgamerlife.blogspot.com/

My phone, when holding the backend only, does hang the screen in open.
I, for one, don't care. I've never had the screen open on me. The only time my G2 would be upside down is if I'm lying on my back or I'm putting it down to hide my screen from people (or not ). When I use my keyboard, I hold it like I do with my game controllers and PSP; index fingers railing the sides of the keyboard and curving along the booty, middle fingers curved and pinpointed at the tips at symmetrical points on the middle line, and then the bottom of the keyboard lying on my ring finger and the equivalent.
I like how fast the screen opens and how easy it is after getting the gel case.

Bateluer said:
Thanks for the replies. Still torn on between the MT4G and the G2. Want a physical keyboard and prefer stock Android, but the MT4G feels more solid because it lacks the hinge.
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The MyTouch 4G is ugly as hell.

joebobjoe said:
The MyTouch 4G is ugly as hell.
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Only the white model.
The other colors looks decent.

Roomate ordered replacment g2, apparently they changed the design on the new ones being shipped because his is springloaded now. Sucks because I'm passed my 14 day remorse. With this new design this phone is amazing!
Sent from my T-Mobile G2 using XDA App

pierrekid said:
Roomate ordered replacment g2, apparently they changed the design on the new ones being shipped because his is springloaded now. Sucks because I'm passed my 14 day remorse. With this new design this phone is amazing!
Sent from my T-Mobile G2 using XDA App
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Seems this way. I got a new G2 a few days back and the hinge is rock solid.

ZeroSX said:
Seems this way. I got a new G2 a few days back and the hinge is rock solid.
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If they DID change it up, I'm going to cry with joy. Can you two post the model numbers of the newer phones with solid hinges? It's under the battery.
EDIT: Err... the other of "you two" being pierrekid.
Sent from my T-Mobile G2 using XDA App

EfemaN said:
If they DID change it up, I'm going to cry with joy. Can you two post the model numbers of the newer phones with solid hinges? It's under the battery.
EDIT: Err... the other of "you two" being pierrekid.
Sent from my T-Mobile G2 using XDA App
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I would be very interested in knowing this information as well. Any chance we could get some pictures of both?

Yup, when he gets home ill take a pic for you guys
Sent from my T-Mobile G2 using XDA App

pierrekid said:
Yup, when he gets home ill take a pic for you guys
Sent from my T-Mobile G2 using XDA App
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Appreciate it.

I just checked and both my first and second replacement are Part # 99HLW021-00 XE
I have really loose hinges on both of mine. I'm only 4 days into my remorse period on the second one. So I'm interested in this information as well.

FingerPrint/Power button

My fingerprint/power button is slightly slanted. I was wondering if this is just me or not. The button is lifted slightly from one end.

i.mac said:
My fingerprint/power button is slightly slanted. I was wondering if this is just me or not. The button is lifted slightly from one end.
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There's a data ribbon on one side that holds it crooked like that. this has already been brought up and pretty much all of them are like that (as far as I know) so I wouldn't be concerned about it.

live4nyy said:
There's a data ribbon on one side that holds it crooked like that. this has already been brought up and pretty much all of them are like that (as far as I know) so I wouldn't be concerned about it.
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You've been a real relief today. Thank you.

This is the first thing I noticed after taking it out of the box. Couldn't believe they wanted it to be like this.
Sent from my MB860 using XDA App

Crooked here as well. The first atrix I had seemed to be straight though. Kind of annoying. Also one side of the screen is slightly lower than the other.

eallan said:
Crooked here as well. The first atrix I had seemed to be straight though. Kind of annoying. Also one side of the screen is slightly lower than the other.
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Same for me. I had to return my first atrix because of battery issues and it had a straight one but the one I have now is tilted. I don't really stare at it so no big deal to me. At least my battery is performing now.
Sent from my MB860 using XDA App

To add to the build quality issues, I went through 3 units at the store an all had some degree of dust under the screen. I took the one with the least. I took a look at my cousin's unit the other day and it also had a couple of specs under the screen.

BBock9 said:
Same for me. I had to return my first atrix because of battery issues and it had a straight one but the one I have now is tilted. I don't really stare at it so no big deal to me. At least my battery is performing now.
Sent from my MB860 using XDA App
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Define performing. Mine is still garbage compared to what it should be. That's the same reason I returned the first one.

http://forum.xda-developers.com/showthread.php?t=989042
Sent from my MB860 using XDA App

okay at least im not the only one. a friend of mine thought it was a protective piece of plastic that needed to be peeled off at first. it looked too thick to be something like that so i tested it first to see if it would read my finger which it did so i left it on..
odd that motorola would place it like that

it is an inset reader attached to the board with a ribbon cable, as part of a button. Some sit slightly different than others, it is common on everything that has this type of multifunction setup.
get your OCD under control

digitalallstar said:
To add to the build quality issues, I went through 3 units at the store an all had some degree of dust under the screen. I took the one with the least. I took a look at my cousin's unit the other day and it also had a couple of specs under the screen.
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id say its less a build quality issue and more a design issue, since the glass isnt glued to the screen. I have myself seen 3-4 atrix, all except one had either major dust or at least 1-2 specks.
and on top a software bug that scared the hell out of me, seeing dead and stuck pixels only in the CAMCORDER mode.

I should consider myself lucky then, no dust and my fingerprint/power button is straight. However, it is a refurbished phone (perhaps one that was returned by one of you!) so they might have taken a bit more care in reassembly. Who knows... Maybe it is best to buy second hand sometimes, or I'm just plain lucky

brendan_orr said:
I should consider myself lucky then, no dust and my fingerprint/power button is straight. However, it is a refurbished phone (perhaps one that was returned by one of you!) so they might have taken a bit more care in reassembly. Who knows... Maybe it is best to buy second hand sometimes, or I'm just plain lucky
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I have had four refurb atrixs and each one has had a straight fingerprint scanner. All of them at the stores I have seen are slanted. Seems the refurbs are a little nicer in that aspect
Sent from my MB860 using XDA App

Same here ... a little slanted, but then again I hadn't really spent much time looking at the button before!

i never liked the button!!

Ballad of the G2 ran over by a van...

As you can tell from my title, the face buttons on my g2 isn't working. Let me give you some back ground information about it. It is my sister's g2. She didn't have insurance on it for whatever reason, fell out of her pocket, and got ran over by a 15 passenger van. I took it apart, replaced the screen, and gave it back to her, with everything functional. Couple weeks later she apparently dropped it "just right" cause the screen stopped working again. (fyi, my sister is REALLY bad with electronics...) She decided she's going to get a mt4g so she gave the g2 to me. I replace the screen again, and do the spring mod for the hinge. Everything goes well, boot it up and such. But alas, the face keys don't work. Pulled the battery, did factory reset, neither of these worked. So does anyone have any ideas or clues on what to do?

Wow it got ran over by a van and your g2 is still some what intact? That's crazy... Well I bet you need to replace some components of the soft keys since they might be damaged
Sent from my HTC Vision using XDA Premium App

lainvalenajr said:
Wow it got ran over by a van and your g2 is still some what intact? That's crazy... Well I bet you need to replace some components of the soft keys since they might be damaged
Sent from my HTC Vision using XDA Premium App
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When I replaced the screen the first time after it got ran over, the soft keys still worked flawlessly. Was only after my sister dropped it and broke the screen again, that apparently they don't work.

That is insanity that this damn thing got run over by a van and somehow still manages to function. Go HTC your hardware is pretty fantastic despite its flaws.

you can use key tracker to see if the system is registering any kind of key press, and button remapper to reassign the functions you need to the volume up/down and camera buttons or trackpad center until you figure out something better.
Hope this helps.

Thanks ill dawg. The key tracker showed me that its not registering any thing from the home keys, as much as I suspected. I noticed at the bottomish of the screen there is a dead area on the touch screen, so the digitizer must of gotten ruined too, so I have to replace that next. The button remapper does provide an adequate work around for now though.
I think the regular phone speaker got messed up as well, though I'm not sure on that, could of been like that all along, but appears to be damage on the metal "screen" area that protects it, so I'll probably replace that too.
So, while I'm already that far into the phone again (hopefully for the last time), are there any other hardware tweaks I should do for my phone? I have already done the hinge spring mod.
FYI the van that ran over this phone is a 2009 Ford E series van with a large wheel chair lift in the back. The stock weight is almost 5000 pounds, no idea how much the lift adds to it, nor the people inside. So one can only imagine the forces put onto this phone, and the only thing that seemed to have broke was the screen/digitizer and speaker...damn I love htc

Rubic13 said:
Thanks ill dawg. The key tracker showed me that its not registering any thing from the home keys, as much as I suspected. I noticed at the bottomish of the screen there is a dead area on the touch screen, so the digitizer must of gotten ruined too, so I have to replace that next. The button remapper does provide an adequate work around for now though.
I think the regular phone speaker got messed up as well, though I'm not sure on that, could of been like that all along, but appears to be damage on the metal "screen" area that protects it, so I'll probably replace that too.
So, while I'm already that far into the phone again (hopefully for the last time), are there any other hardware tweaks I should do for my phone? I have already done the hinge spring mod.
FYI the van that ran over this phone is a 2009 Ford E series van with a large wheel chair lift in the back. The stock weight is almost 5000 pounds, no idea how much the lift adds to it, nor the people inside. So one can only imagine the forces put onto this phone, and the only thing that seemed to have broke was the screen/digitizer and speaker...damn I love htc
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I'm not surprised the G2 has taken this amount of damage. The HTC Evo is known to stop bullets and still work flawlessly.

wow...what a tank of a phone.
btw, i'm curious how much do the screen replacements cost? is it really worthwhile to replace it as opposed to getting a new phone?

imdando said:
btw, i'm curious how much do the screen replacements cost? is it really worthwhile to replace it as opposed to getting a new phone?
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I bought it off of repairs universe, probably can be found cheaper but meh, was lazy. Screen costs 50, then 5 bucks for T5 Torx screwdriver, then 5 or so for shipping I believe. So your looking at 60 bucks, compared to the 120-160 it was for insurance to replace it(least thats what it cost me when i wrecked my g1). You also need a smallish phillips screwdriver as well, but I had a whole assortment of those already so no idea what it'll run you for that.
The digitizer runs for 65 bucks on repairuniverse, but found an amazon listing for 30 bucks, so figure I'll give that a try.
All said I'll be about 100 bucks into the phone. So cheaper than insurance, and also I feel now that if anything goes wrong with the hardware, I know the innards well enough that I can fix or replace just about anything.

imdando said:
wow...what a tank of a phone.
btw, i'm curious how much do the screen replacements cost? is it really worthwhile to replace it as opposed to getting a new phone?
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Click to collapse
According to source Repairs-Universe the screen and digitizer cost $49.99 and $64.99 respectively.
I suppose to answer your last question it would depend on how handy with a set of wrenches the end user is. I have no idea if "run over by a van" is a legitimate insurance claim, but I know that I would certainly love my phone a lot more if I ripped it apart and put a new screen in. Being able to tell some random bar-jack, "Why yes, my telephone did get run over by a van and all I had to do was replace the screen" is pretty good word of mouth advertising for HTC.
Edit: beaten like a two handed chimpanzee going for a banana

astriaos said:
I have no idea if "run over by a van" is a legitimate insurance claim,
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Insurance covers any damage or loss. I could tell them I paid a hooker to pee on me while I played the picolo into my phone and the urine ruined my phone. Approved. Unless you have a picolo exemption on your policy. Then you're ****ed.
Sent from my HTC Glacier using XDA App

well final update. In total I replaced the lcd screen, touch screen, and ear piece speaker, and works 100% now. I did go ahead and do the spring mod and got the bigger capacity batteries from amazon. So yeah other than a few scuffs and such, it is impossible to tell that it was ran over by a 3 tonn vehicle.

It may be overused, but:
It's not a bug. It's a feature.

klaas4 said:
It may be overused, but:
It's not a bug. It's a feature.
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Forgive me, but what are you even talking about? What is a feature?

Cracking sound when holding it

When holding with my both hands I can hear cracking sounds on the frame up left side half way down anywhere I press around edges on the black frame it bothers me a lot. Is this how is on yours or my is faulty anyone please.
Sent from my SPH-D700 using XDA App

dito33 said:
When holding with my both hands I can hear cracking sounds on the frame up left side half way down anywhere I press around edges on the black frame it bothers me a lot. Is this how is on yours or my is faulty anyone please.
Sent from my SPH-D700 using XDA App
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I'm not getting any squeaky, quirky or "cracking" sounds on mine, it's very sturdy and tight. Maybe you got a slightly defect one. If it bothers you then you should obviously return it.

WereCatf said:
I'm not getting any squeaky, quirky or "cracking" sounds on mine, it's very sturdy and tight. Maybe you got a slightly defect one. If it bothers you then you should obviously return it.
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+1 - nothing like this on my a500, had it for nearly two months. Trade it in.

Make sure all corners are snapped firmly in place. Like others have said, just return it and get a replacement if there isn't any obvious fixes to your issue.

no creaks, squeaks or otherwise here, as others have posted, if you still have time, exchange it!

Thanks guys, good enough, I gonna replace it even though there is no gap and looks tight but something is wrong cuz every time I press it cracks like something is not snap tight.
Sent from my SPH-D700 using XDA App

I probably did get that one which you have returned. ;-) The same noises in the upper left corner. Unfortunately that is a big pain in the ass to replace something in Poland. BTW it is 530 USD to buy it here. Anyway is the new one free of that cracking sound??
Sent from my A500 using Tapatalk

I have only seen 3-4 people complain about this so it seems to me that it's a very rare build defect, probably just a bad batch of plastic somewhere? Of course, what I have or haven't seen is just anecdotal evidence, but I'd feel returning it and getting another one should have quite good chances of actually getting one of the good samples

skibijabadibi said:
I probably did get that one which you have returned. ;-) The same noises in the upper left corner. Unfortunately that is a big pain in the ass to replace something in Poland. BTW it is 530 USD to buy it here. Anyway is the new one free of that cracking sound??
I did replace my at office depot where I got it, no hassle at all and new one is ok.
Sent from my A500 using Tapatalk
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Sent from my SPH-D700 using XDA App

Mine has always suffered a bit from this, got it at currys over 2 months ago...
Can't see them replacing it just cause I say I don't like the way it creaks sometimes
MJ-12

Mine has done this since I bought it last month. It's quite noticeable only on left side
Sent from my A500 using XDA Premium App

Guys if gonna replace because of that don't say the truth, them nono guys from mortar stores will never understand this stuff, just tell them it reboot on its own, wont charge etc.
Sent from my SPH-D700 using XDA App