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Hello XDA Team,
Firstly, I want to say a huge thanks to the contributors of this forum as I've silently benefitted from your work over the past year on my previous phone, i900 Omina. Unsurprisingly I'm one of the many people who was tempted by the HD2 as it's effectively everything I always wished the Omnia would be - in principle.
So, I received my HD2 last Tuesday (direct from T-Mobile) and my number was ported from Vodafone on Thursday. After using the phone for a weekend I arranged an exchange as I believed my handset was faulty due to the crackling and resonating sounds from the earpeice. When I searched online I didn't find anyone with a similar complaint so I assumed mine was faulty. The replacement arrived on Tuesday and it's exactly the same, only this time the bottom row of buttons isn't a good a fit as on the first. Small issue that one and not really a deal breaker. A bit more searching and this time round I found the lists of post from people with the same sound quality complaints.
The issues I have with this phone are:
1) The crackling speaker - resonating to people's voices.
2) The SMS functionality, slow loading of messages and formatting bugs with the date stamp for one message overlapping the previous message in a thread, changing text size doesn't apply to every text in a thread.
3) The Contacts app freezes everytime I make a change to a contact, rendering the phone useless for about 30 seconds after each change. This includes when I add someone to the favourites list in Sense.
4)Random slow downs of Sense when hardly anything is running in the background (just Comm Manager)
5) The camera, even with the hotfix still has reddish/pinkish colouring to the middle of the picture
6) videos I recorded with the HD2 won't play on the HD2!!! Eh? What's going on there?????
Now I can accept software issues as I know these will be fixed eventually. My Omnia was a much better phone after a year of owning it than when it was first delivered almost solely down to ROM updates. However I am genuinely concerned that the speaker crackling is a hardware fault and not software, hence never going to improve.
Which brings me to my dilemma. I bought this phone from T-Mobile, which means I have a 7 working day period to return the phone and cancel my contract with no penalty. Today is the last day of that period, so I need to decide today whether to return the phone or to percevere.
I'll add a bit of balance to the dilemma by listing the things I love about the phone, which ultimately are the reasons which I would want to keep it if the issues could be fixed:
1) The screen the screen the screen!!!!!
2) Facebook integration with contacts
3) Great web browsing
4) Good music player & 3.5mm headphone jack
5) 3G, HSDPA and WiFi
6) WinMo so easy to sync with work Outlook and keep my Omnia contacts and SMS history.
7) Slim design, easy to pocket.
There you go, I have until the end of today to make my decision. I honestly don't know what I would replace the HD2 with IF I do decide to return it for good but 18 months if a long time to be using a phone which is supposed to be state of the art but stuggles with some of the fundamental jobs of a mobile phone.
Thanks for your time
DC.
Send it back.
I've had one now for over a month and it's great.
I don't have any of the problems you have.
I did have a slight pink tinge when I focussed at close range on a white sheet. But with the recent hotfix that is much improved. Anyway, I don't often photo white sheets !
I also don't video at all so tried your problem and I can confirm it's super simple to video and then playback (it's offered as an option after the recording is stopped).
I would send it back and ask for a new one and insist on an updated ROM.
Cheesy Dave said:
I've had one now for over a month and it's great.
I don't have any of the problems you have.
Click to expand...
Click to collapse
Same here. Sounds like you've just been unlucky and got a bad one, like some others have reported on xda.
Cheesy Dave said:
I would send it back and ask for a new one and insist on an updated ROM.
Click to expand...
Click to collapse
I agree with sending it back as faulty. Say you want another two weeks (or however long it is) with the new one as this one has been so faulty you need to re-evaulate when you get the new one whether you want it or not.
As for insisting on an updated ROM, don't even think about saying that to your phone provider. None of them have updated ROMs yet, and probably won't for a long time. They're likely to wait until the majority of bugs are ironed out before going through the lengthy process of "updating" a ROM for their customers. Seriously - just ignore that advice. (No offense meant, Cheesy Dave)
DavidC1980 said:
Hello XDA Team,
Thanks for your time
DC.
Click to expand...
Click to collapse
Hi
Instead of writing here your complaints you should have read some of the threads explaining your problems. I advice you to backup your data then hard reset your device and reinstall your programs one by one and eliminate the program which is eating your HD2's memory. At least half of your problem will be gone after hard reset.
i am using HD2 for a month now and resolved 90% problems came with it.
Good Luck
johncmolyneux said:
Seriously - just ignore that advice. (No offense meant, Cheesy Dave)
Click to expand...
Click to collapse
None taken !
Probably if you spoke to the local phone rep and said "ROM" they would be most confused !
Cheesy Dave said:
None taken !
Probably if you spoke to the local phone rep and said "ROM" they would be most confused !
Click to expand...
Click to collapse
I'm sure they'd advise you on a massive 32MB ROM SD card that you could put in and store all your music and video on.
sabes143 said:
Hi
Instead of writing here your complaints you should have read some of the threads explaining your problems. I advice you to backup your data then hard reset your device and reinstall your programs one by one and eliminate the program which is eating your HD2's memory. At least half of your problem will be gone after hard reset.
i am using HD2 for a month now and resolved 90% problems came with it.
Good Luck
Click to expand...
Click to collapse
Oh I've been reading the threads here non stop and have hard reset the phone three times since receiving it. The only programs I've installed are BSB tweaks and the YouTube app which T-Mobile has removed. Otherwise it's untouched.
My main issue is the crackling speaker, which if you read my post you'd see that I'm happy to wait to sort all the software issues out over time, but hardware issues are different.
My problem is that T-mobile will not do another exchange. They will only give me one chance to exchange then it's either cancel or keep. As I'm on my 2nd handset already, it means I have to make that decision today.
I know some of you hate to see posts from people who are considering ditching their HD2, but that's the reality. We exist. I'm an existing WinMo user too, not even one of the iphone brigade.
I can imagine the issues you're having are annoying and I must admit I've also experienced some of them.
1) Crackling: not a problem for me. I use a bluetooth headset (plus I'm a a bit deaf anyway) so I don't notice any crackling. Have you tried a headset? Any headset? Does it still occur or is the problem only from the external speaker and earpiece? I know others have complained about the volume but thought it was fixed in a newer ROM
2) Messages loading: yes, a real pain. Have you tried the workaround which is to click "Send" as soon as the messages start loading, then click "No" when prompted to send an empty message?
3) Contacts: I haven't had this problem, but then I haven't added users to any groups as they were already set up on my X1.
4) Random Slowdowns: yes, I must admit, this happens to me from time to time. Although you might think that nothing is running there are some processes that aren't visible by default that may be consuming the CPU's time.
I've been using Leo ROMs for quite a while now and if you think it's bad on the HD2 you should've tried it on the X1 to really appreciate the speed and stability of the Leo. OK, perhaps not an acceptable answer for you but some things you just have to put up with and blame not on the phone but the underlying OS (yes, Windows!!)
5) Camera: I've noticed the pink tint too even after installing the hotfix. Annoying, to say the least!
6) Camcorder playback: Works for me!!
The camcorder issue must be 1.43 T-Mob rom related. This new handset has the same problem as the 1st one. It will record video, but won't playback.
I also have annoying freezing when I try to do the simplest of tasks, like emptying the deleted messages folder in the SMS app, to the point where the back cover comes off and the reset button has to be pressed.
BUT, when it works properly I love this phone. I guess if I keep it I'll be flashing new ROMs like there's no tomorrow. Obviously I haven't done that yet as I can't risk breaking the warranty on a phone which I may return.
Get it on O2 and apply the hotfixes... seems to be the better rom
Sod it, I'm keeping the phone. There's nothing else on the market that interests me, and no reason to think that the hardware on the upcoming Nexus will be any better if it's also an HTC handset.
I've got an SD card primed with Goldcard and 1.61.....I'm not gonna take the plunge just yet, but I've read some of the positive feedback on the newer ROMs. Once I've given up on T-Mobile releasing a newer ROM, then I'll get flashing.
DavidC1980 said:
.....Sod it, I'm keeping the phone. There's nothing else on the market that interests me,.
Click to expand...
Click to collapse
Good decision chap. Just take the time to apply the fixes and you should be there.
Cheers
WB
It wouldn't surprise me if HTC haven't already got their sights on another ROM which has all hotfixes plus the one they are working on for the SMS fix that doesn't work, a hotfix to fix a hotfix lol.
Eventually they could even release android for it, why not? the hardware is what is keeping me glued to my phone, its ace. they owe it to us!
If it's O2 then you do get leeway (or used to) with regards to what you report as bugs and what they'll do or at least they used to.
When HTC Universal came out that was riddled with bugs and even the phone app didn't work properly (nearly put me off winmo phones for life, HD2 has been my first since) so anyway I called up after the 7 days said look I love the phone but these bugs are killing me. So they sent me another one which I tried and found the same bugs with, so they let me get a different model instead, and this was WAAAAY outside the usual 7 days because the phone was faulty. The 7 day rule is really there for if you get it and you just don't like it, not because it has issues, if it has issues then different more lenient policies apply.
My suggestion would be do the same tell them about the crackling etc and other bugs and get them to send you another, if it's still got the same issues then you've still got the option to swap.
Also without going into too much detail take your time sending yours back, you might find they'll let you keep hold of it for longer then you'd think
Just a quick question for you guys. When I receive a phone call (full signal strength) and slide the slider accross to answer the phone there is a long pause of silence before the call actually connects. Has anyone else run into this situation?
Nexus One running stock Froyo (At&t)
yes I have this issue: I answer and cannot get an answer on the other end but I can hear them saying "hello". After a few seconds we connect and they say they never heard me say anything even though I was saying hello back.
I have two Nexus Ones: one answers calls perfectly and has great sound quality, while the other has this issue you describe, along with low call volume.
I think in my case it may be a hardware issue and I may need to send it in to be looked at. Both running on ATT although the good device is the tmobile version and the problem device is ATT 3G version.
Old MuckenMire said:
yes I have this issue: I answer and cannot get an answer on the other end but I can hear them saying "hello". After a few seconds we connect and they say they never heard me say anything even though I was saying hello back.
I have two Nexus Ones: one answers calls perfectly and has great sound quality, while the other has this issue you describe, along with low call volume.
I think in my case it may be a hardware issue and I may need to send it in to be looked at. Both running on ATT although the good device is the tmobile version and the problem device is ATT 3G version.
Click to expand...
Click to collapse
You think it is a hardware issue? I thought that it was like that across all N1s?
There was a thread here 1-2 weeks ago about the issue and pretty much EVERYBODY had this problem.
I can't find the thread anymore but it was about the delay between answering a call and the mic becoming active ... which takes 2-5 seconds.
I just noticed the other day that the delay seems to be less if I immediately put the call on speaker.
Never encountered that issue. The other side hears me immediately as I answer. I guess this is not "across all N1s", unless someone would think my N1 is special in some way (which it isn't, and so are all the other 7 N1s of my friends at work which also happen not to have this problem - and the call quality is great on at least 3 that I checked personally).
Instantly connects on my phone as well, so it's not on all devices at least. I have one of the first batches of T-Mobile N1's btw.
What carrier are you on?
this happens to me too.its so annoying. im on att
Can't find the thread but it was pretty long.
nexusdue said:
You think it is a hardware issue? I thought that it was like that across all N1s?
There was a thread here 1-2 weeks ago about the issue and pretty much EVERYBODY had this problem.
I can't find the thread anymore but it was about the delay between answering a call and the mic becoming active ... which takes 2-5 seconds.
I just noticed the other day that the delay seems to be less if I immediately put the call on speaker.
Click to expand...
Click to collapse
I'm not so sure anymore. I decided since my only choice was to send it in for repair, I might as well one click root and install CM6 and see what happens. So far, I have not had the issue. It's only been three days but that's the longest this device has ever gone without having the "no connect" issue. Also, my low call volume and speaker phone volume issues are now resolved. I now find myself turning the volume down rather than up. I'll update this thread with final verdict on whether this fixes my issue.
This sounds like an att problem not a nrsux one problem
I notice this problem as well. If I wait until the call timer appears on screen before I start to talk the other party doesn't seem to notice.
I'm on T MO and never had this issue. Try the one click root and flash a different ROM. If it doesn't work send it to HTC. I recently sent mine back on a Monday and it was back that Friday.
Sent from my Nexus One
Well my issue has been resolved by switching to CM6. It's been a week now and the issue has not occurred even one time. This was an issue that used to happen to me EVERY DAY, so I am very happy that in my case it turned out to be a software issue.
When I was running 2.1 I hoped 2.2 would fix it and when it didn't I thought for sure it must be hardware. It's so nice to KNOW I can answer the phone if it rings now. Sometimes I would get an important call and I was afraid to answer the damn phone!
Thank you Mr. Cyanogen, whoever you are.
I get this issue once in a while. I think its a software issue. Over time something gets hung up somewhere.
I had a thread like this as well..
http://forum.xda-developers.com/showthread.php?t=691399
For me it still happens randomly, stock 2.1 rom, stock 2.2 rom, Enom's ROM, etc...
Although I have a theory that I haven't tried to prove/disprove yet.. It seems like several times when this has happened I was holding my finger over the second mic on the back, which is naturually where my finger seems to lay when I hold the phone. Anyone else considered this? I'm thinking maybe it's throwing off the microphone trying to do noise cancellation?
khaytsus said:
I had a thread like this as well..
http://forum.xda-developers.com/showthread.php?t=691399
For me it still happens randomly, stock 2.1 rom, stock 2.2 rom, Enom's ROM, etc...
Although I have a theory that I haven't tried to prove/disprove yet.. It seems like several times when this has happened I was holding my finger over the second mic on the back, which is naturually where my finger seems to lay when I hold the phone. Anyone else considered this? I'm thinking maybe it's throwing off the microphone trying to do noise cancellation?
Click to expand...
Click to collapse
Definitely not the finger covering the mic. Just tried it with/without and same result.
There was another thread that was at least 3-4 pages of people complaining about it.
Sounds more like a network issue than a hardware issue, IMO
This issue has come up recently for me and it's really annoying. I'm not sure what triggered this problem...
Is anyone else experiencing this issue? Any ideas on how to resolve?
I've got the Rogers/AT&T N1.
I'll try to make this quick. When making phone calls with my Nexus 4, I'm experiencing two issues.
1) I sound choppy to the other person. For example, I'll be talking and I'll be going in and out. I've tested this with different callers and it's true for all of them. They all say I sound choppy.
or
2) Sometimes, neither of us will hear each other for a few seconds before sound returns. Like, I'll say something, and the other person will sound quiet, and I'll go "hello?" and they'll say "I said, oh okay." As if it didn't get the immediate response. The same thing happens vice versa, where I'll respond and they'll ask if I said anything cause they didn't get it.
Issue 2 happens a lot less. It's issue 1 that is driving me nuts.
Is anyone else experiencing this?
I'm on Tmobile and I've switched SIM cards twice, tested the network with my family's phone that are part of the same plan (perfect call quality, so I don't believe it's Tmobile), and I've had Google replace my phone. The RMA still has the same problem, so I'm reaching out to the forum to see if anyone else is experiencing this too, and more importantly, has a solution or at least know what's the culprit.
This only started happening with the Nexus 4. When I had my Galaxy Nexus on the same line and network, calls were fine.
I called Google a second time, and they could immediately hear what I was talking about. The choppiness was really bad, they said, and they insisted that it's hardware related (though I'm not convinced. Could I have gotten two defective Nexus 4's in a row? Possible, I suppose). They convinced me to give it one more go, and so I'm waiting for another RMA to arrive.
Any thoughts, help? I haven't been able to find much on the web about it.
Thanks.
If you got 2 defective Nexus 4s in a row it's either you are really unlucky or it's a signal related issue, like your signal could be weak causing choppiness, or maybe a problem with your carrier? I guess. You should probably try a 3rd time before looking for your carrier and asking them about the signal. Try moving your SIM card to another phone to see if it's the problem with the carrier. If it's ok on another phone, get it replaced a 3rd time I guess.
Good luck
Hi,
I recently bought the Nexus 4 and have several weird issues.
First of all, when I use my earphones, I get a weird buzzing that is very regular (I suppose its some sort of software issue). This only happens when I use Viber, Tango, or Line. Happens with different earphones, but not bluetooth headset or without any headset.
Second issue: When I call someone with Viber, it just keeps ringing for me although the other person picked up already.
I hope you guys can help, thanks!
BTW: Happened on stock, thats why I just flashed a Rom (paranoid) but it still happens.
Thanks!
Personally I do not get weird noises for Viber, tango or Line. I only get them through normal calls. I'd get a random high pitched "bark" noise and it hurts my ear like a biatch.
I think you have a hardware problem. RMA it.
That's a problem with Viber. I've had that issue across a few devices.
exb0 said:
Personally I do not get weird noises for Viber, tango or Line. I only get them through normal calls. I'd get a random high pitched "bark" noise and it hurts my ear like a biatch.
I think you have a hardware problem. RMA it.
That's a problem with Viber. I've had that issue across a few devices.
Click to expand...
Click to collapse
Thanks for the response! If I return it, how long until I have a new device? It is the only phone that I have here... Is it also possible to turn it in in ~3 months and say that the problem has been there since the beginning? I would be back home and have a backup phone by then.
choenden said:
Thanks for the response! If I return it, how long until I have a new device? It is the only phone that I have here... Is it also possible to turn it in in ~3 months and say that the problem has been there since the beginning? I would be back home and have a backup phone by then.
Click to expand...
Click to collapse
I honestly cannot tell you anything because I didn't get mine from the play store
Sent from Halo.
choenden said:
Thanks for the response! If I return it, how long until I have a new device? It is the only phone that I have here... Is it also possible to turn it in in ~3 months and say that the problem has been there since the beginning? I would be back home and have a backup phone by then.
Click to expand...
Click to collapse
If you purchased it from the play store, Google will send you one and expect you to ship the one you have back. What kind of sucks is that before they ship you a new one, they charge you for another then once they receive your returned one they reverse the charge. Not a big deal if you've got the cash/credit, but if you don't, it could be a problem.
Ichiban Rei said:
If you purchased it from the play store, Google will send you one and expect you to ship the one you have back. What kind of sucks is that before they ship you a new one, they charge you for another then once they receive your returned one they reverse the charge. Not a big deal if you've got the cash/credit, but if you don't, it could be a problem.
Click to expand...
Click to collapse
Ah thats cool, thanks for the info. Got the credit, so that will be fine then
Hey guys,
Im running into this weird situation with my GN3, when listening to music through the google music player I get a massive volume drop when the track changes, or when i rewind the track or even just put it to a different part of the song.
heres a video taken with my wifes GN3
as you can see its a really drastic volume change. I've uninstalled it and reinstalled and tried shutdown and everything. My wifes GN3 doesnt do this.
this also happens when using headphones as well.
Basically is this a software issue or a hardware warranty claim that I should go to verizon for? This is a stock non rooted GN3
thanks for the help in advance!
-Ervin
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
SUX2BU said:
Basically is this a software issue or a hardware warranty claim that
Mine is doing the same thing. It's really annoying.
Click to expand...
Click to collapse
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
Yeah, it's definitely the equalizer.
SUX2BU said:
Yeah, it's definitely the equalizer.
Click to expand...
Click to collapse
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
EvoXR1 said:
funny thing is, my wife's note 3 doesnt do it...so its not a software issue...needless to say i will go back to verizon next week when i get time and try to get a replacement (i need my bass boost lol)
Click to expand...
Click to collapse
Mines been doing the same thing. Let me know if replacement went well, I may have to get mine exchanged too. It's VERY annoying, to say the least!!
Music Volume changing? (replace the EQ program?)
I _think_ I was having the same type of issue. The EQ in Google Music is an interchangeable app, so I am trying a different one which so far doesn't seem to have volume issues, but it's early yet. Apologies if I am misunderstanding the problem but I recommend trying a different EQ app from the Play store. You can have several but only one can be active at a time and Google Music will use it (when you go to EQ in Google Music settings whatever EQ app you have active under Settings > Sound > Music Effects is what opens).
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
hoping it is software
jakeitup said:
I'm having the same issue. I'll be listening to music with headphones on and when a new track streets the volume gets cranked super loud. Is an exchange in order?
Click to expand...
Click to collapse
I eventually started having the same problem again with the new EQ app. I disabled EQ and it hasn't happened since. I plan to live without an EQ and wait for a fix, hoping it is software.
EvoXR1 said:
So I went to Verizon to talk to them. Of course I get someone who doesn't know anything lol. Anyways she has me do a hard reset (lame) so I do. The problem goes away and I say ok. No problem if it comes back I'll be back.
everything was fine until this morning when I played with my music again.
The source of the problem is the equalizer. Hard reset puts the eq settings back to off. So this morning I turned on the equalizer and it did it again! I turned off the equalizer again and it worked normally again.
Needless to say this is weird. Can you are if this is the same with yours? I will go back to Verizon when I get a chance.
Click to expand...
Click to collapse
I had this exact experience. I've had other issues too, an issue where my Alarm app crashes every so often, and where my phone (when I set it down sometimes) will become unresponsive (screen off) and not let me restart it without a battery pull.
I went to Verizon on 11/26 and had a Factory Reset, thinking that perhaps the recent OTA update could be the culprit, a reasonable theory. After the Factory Reset, the Alarm issue has not happened again (encouraging) but the unresponsive screen issue has (not great). The Music issue I have is the exact same, where in the store naturally it worked, but I hadn't though to turn on the equalizer. I have tried other Play equalizers to the same result.
I have since went back in (yesterday) to have them send me a Manufacturer's Refurb (I haven't Rooted yet), and will receive that on Wednesday (hopefully, if FedEx isn't lame). This will allow me to verify if it is hardware (or if i'm just unlucky and get 2 hardware issue units).
That said, i'll offer this: Today I tried uninstalling many apps I installed, just to try to rule out stuff, no luck. I tried then clearing the Data / Cache for Google Music, and then 'reverting' to the Factory installed version. The issue was gone (and the stock equalizer was on). I have since updated again to the current version, and the issue is still gone. I am wondering if there is a time component to it, and will keep checking.
I do have a separate thread going with all of my observations (i'd link but i'm not a real boy yet), called 'Note 3 - Alarm / Music Issues?' or something, feel free to add your thoughts if you want, and i'll keep an eye on this thread too for info. I want this fixed! (My Galaxy Nexus didn't have this issue...)
In for updates. Mine is doing the same thing.
I have the same exact problem. It happens when using headphones as well as streaming via bluetooth, so seems a software issue to me.
It hasn't happened to me in a while now (knock on wood). Only thing I can think of is keep all your apps up to date
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Happens to me on Google Music. If I pause then restart the song it goes back. Since so many of us have the problem it might be something with 4.3.
Sent from my SM-N900V using xda app-developers app
I notice mine doing that randomly if I get a text or other types of notifications while listening to Pandora it cuts volume and most of the time it will fix itself with the next notification that chimes in, it goes back to normal volume
Sent from my SM-N900V using xda app-developers app
Unfortunately, as per the version at least, i've seen it present in the version that is stock/pre-loaded on the Note 3 as well as the most current / up to date version.
My refurb did not arrive yesterday but hopefully today, so i'll have a second unit to (ideally) confirm if it could be hardware or is more likely software. I feel I have seen similar reports of issues on the S4, so it is leaning towards a software / 4.3 issue, but i'm surprised that it's not more consistently occurring. (I have at least one coworker who cannot recreate the issue).
Any update on this?
Spotify does not have this problem... Has to be with the google play music app...