Database Users

Can not use Bell Canada SIM on my Touch2 but almost any other SIM works fine.

I am new to htc world. I bought a Touch2 6 months back in Netherlands and it was on Telfort (a local network provider) on Dutch language. Then I moved to Canada and changed the ROM with the help of hardspl to English. But I can not use my new Bell Canada SIM card in this phone. It does not catch any signal. But when I checked through settings - connections - connection setup, then I see under country Canada there are a list of service provider's name listed but no Bell there. I guess this does not mean SIM lock or so. How can I add Bell in that list and make my bell sim work in my touch2 ?
Thanks in advance for any kind of clue !

irak**** said:
I am new to htc world. I bought a Touch2 6 months back in Netherlands and it was on Telfort (a local network provider) on Dutch language. Then I moved to Canada and changed the ROM with the help of hardspl to English. But I can not use my new Bell Canada SIM card in this phone. It does not catch any signal. But when I checked through settings - connections - connection setup, then I see under country Canada there are a list of service provider's name listed but no Bell there. I guess this does not mean SIM lock or so. How can I add Bell in that list and make my bell sim work in my touch2 ?
Thanks in advance for any kind of clue !
Click to expand...
Click to collapse
http://www.gsmarena.com/htc_touch2-2924.php
It won't work at all no matter what you try... the phone doesn't have UMTS 850/1900, and Bell doesn't have GSM. Sorry!
It'll work on Rogers & Fido in 2G/EDGE mode, that's all you'll get in Canada.

what the mate means is that bell uses CDMA and the Touch2 is a GSM mobile phone so you can't use it with bell.

seclub said:
what the mate means is that bell uses CDMA and the Touch2 is a GSM mobile phone so you can't use it with bell.
Click to expand...
Click to collapse
No, that isn't what I mean. Bell's HSPA network, launched about 8 months ago (the one which uses SIM cards) is UMTS-only. The Touch2 does not support Bell's UMTS frequencies. Therefore it sees nothing when a Bell SIM is inserted.

[Q] Compatibility with Canadian Network

Hello
I am in Canada for 2 weeks and found my blackstone with eurpeen SIM (SFR) is unable to to find /connect to any local provider.
I bought a new SIM from ROGERS, but this niether did not work.
My question, is the Blackstone compatible with Canadian network?
Thanks for helps

Yes, it should be fine. SFR will roam onto Microcell or Rogers in Canada - a PDF guide to roaming on SFR including coverage is at
http://docs.sfr.fr/guide/Guide_de_Voyage_SFR.pdf
Make sure your band setting in phone options is set to Auto or GSM1900+850. It might have defaulted to GSM900+1800 which won't work in Canada.

handsomedog said:
Yes, it should be fine. SFR will roam onto Microcell or Rogers in Canada - a PDF guide to roaming on SFR including coverage is at
http://docs.sfr.fr/guide/Guide_de_Voyage_SFR.pdf
Make sure your band setting in phone options is set to Auto or GSM1900+850. It might have defaulted to GSM900+1800 which won't work in Canada.
Click to expand...
Click to collapse
That is great, yes indeed it does work perfectly after following your recommandations.
Many thanks

HTC HD2 won't work with TELUS, Canada

Hi Guys,
I have an unlocked TMo HTS HD2. I have used it in Asia and UK without a problem. But when I came back to Canada, I got problems. I am using TELUS here and Telus doesn't seems to support HTC HD2. I checked this site and used their online tool to check the device compatibility. It shows the HTC HD2 is not compatible with TELUS.
I have tried to find information online about what is the problem and possible solutions. But, I have not came across anything that tells what is the issue. Probably there is something to do with HSPA (telus doesnt support HSPA or so).
So, I thought this will be the best place to know what can be the problem and most importantly possible solutions. I really like HD2 and would really want to use it in Canada.
Thanks.

What about it doesn't work? ALL GSM functions, IE calling, SMS, MMS...or is it just data?

Everything. It won't even catch the signal. I can see the signal bars trying to scan the network but then it stops with an exclamation mark.

leon_nerd said:
Everything. It won't even catch the signal. I can see the signal bars trying to scan the network but then it stops with an exclamation mark.
Click to expand...
Click to collapse
i think Telus has the Bands that are present in the Telstra HD2, thats why your not able to use it, were you able to use it before tho?

No. I have never used my HD2 with Telus before. Is there anything like a firmware update or a software based solution to this problem?

leon_nerd said:
No. I have never used my HD2 with Telus before. Is there anything like a firmware update or a software based solution to this problem?
Click to expand...
Click to collapse
I think you need the Telstra HD2, Tmobile ownt function your phone as it doesnt have the required bands by Telus, try a Rodger or a Fido Sim on your phone and see if you get a connection

My guess is that you've got your HD2 setup to ONLY connect to HSPA - and since they don't support that (edge only) it won't connect. Try changing the setting & see if that works...

[Q] How to Unlock my mobile network settings?

Hi,
I recently bought a HTC Surround (AT&T), im from Costa Rica and we don't have AT&T as a carrier.
The phone works great with the GSM band but when i try to look for any 3G settings (using 850Mhz band) i cant find any options.
According to an article in the internet (i cant post any links yet) there should be an option called "Mobile Network" where i can turn the 3G on or off, so im guessing AT&T disabled the option (phone doesn't have any 3G sign on the sign bar at the top just the antenna bars).
Is there any way to Unlock the 3G options on this phone?
Thank you.

Help me out a little with your request. The place to turn on/off data is under cellular in the settings page. However, I haven't found "Mobile Network" on mine. However, I did download HTC Connection Setup which allowed the phone to search for various carriers and automatically set up the connections. That program is in Marketplace under HTC apps.
BTW, is your phone SIM unlocked?

Thank you for answering ...Sure ill help you with what ever you need... we might be able to narrow down my problem... lets see
1. HTC connection: yea i tried the app actually i have it installed on my phone but its giving me a message saying "Carrier doesnt exist in the data base" that i need to go a create apn (isnt that for phone internet). so i cant use the application, our carrier here is called I.C.E.
2.The band Costa Rica is using for 3G is the 850MHz. my SIM card is linked to a GSM account (1900 MHz) but the phone should be able to recognize the band tho, isnt that right?
3.how do i know if my phone is sim lock? i just placed my GSM SIM card inside and its working, do i need to try with a different card?
4. how does 3G works in this phone? is it configurable?

I'm pretty sure you are going to have to configure an APN for it to use 3G. As for band switching, I don't think it's possible with the current interface (at least on AT&T). Perhaps there are some registry entries that we will soon be able to access when some of the WP7 developers make headway, but right now, there is nothing of which I'm aware. If you can call on your network, the phone is already SIM unlocked, so no need to worry there.

I found some nice info about switching 3G or 2G etc... which it helps but i think it didnt work on mine.
Does anyone know how to set the HD7 (or surround) to 3G only?
Dialer> ##3282# Call > Settings > 3G only.
But in my case what i saw after that was that all the antenna bars were gone and then it went into no service then picked up signal again. After checking the settings after dialing again it was set to automatic again and if a switch it to 3G only it does the same thing again.
So im guessing it didnt work, ill try to talk to my carrier and see if we can create an APN to handle the 3G.
Is there a chance that the 3G feature is locked by AT&T?
Thanks for all your help if by any chance you find out something else i will appreciate the help.

Well apparently i got it fixed my phone seems to be working on 3G right now, i have the 3G sign on the top bar.
To make the story short.
I just configured my internet, added the roaming options and then tried again ##3282# only 3G and it worked now its showing 3G next to the antenna bars.
Thank you jwzg for your help.

Can not change the language
I have HTC surround. I did unlock AT&T phone. Now it works in Russia.But when I'm changing the languge from enlish to russian: can not save it. Please help me

need help
i have a question and i need some help pease... i have and htc surround which was unlocked from att and now am using t-mobile with the phone however i do not get 3g working what can i do is there any fix for it?

xSebast said:
Hi,
I recently bought a HTC Surround (AT&T), im from Costa Rica and we don't have AT&T as a carrier.
The phone works great with the GSM band but when i try to look for any 3G settings (using 850Mhz band) i cant find any options.
According to an article in the internet (i cant post any links yet) there should be an option called "Mobile Network" where i can turn the 3G on or off, so im guessing AT&T disabled the option (phone doesn't have any 3G sign on the sign bar at the top just the antenna bars).
Is there any way to Unlock the 3G options on this phone?
Thank you.
Click to expand...
Click to collapse
Hi. If your SIM card is old (GSM) add APN: icecelular. If your SIM card is new (Kolbi), add APN: kolbi3g

jaraya13 said:
Hi. If your SIM card is old (GSM) add APN: icecelular. If your SIM card is new (Kolbi), add APN: kolbi3g
Click to expand...
Click to collapse
hi guys
I living to Costa Rica and i have a HTC Surround 3G network not problem apn icecelular
so MMS messenger is a problem, how is the configuration ??????

geovannyguadamuz said:
hi guys
I living to Costa Rica and i have a HTC Surround 3G network not problem apn icecelular
so MMS messenger is a problem, how is the configuration ??????
Click to expand...
Click to collapse
that's easy no problem just download this app from the market is called connection setup I believe then just open it and follow instructions however I have a big question am in US and have an htc surround unlocked from att but I have t mobile and I cannot get 3g is there any setup configuration that has to be make in order for the 3g to work

Thanks!!!
Download connection setup to marketplace and running
the carrier doesn´t exist in database
In Costa Rica mms don´t support ???

geovannyguadamuz said:
Thanks!!!
Download connection setup to marketplace and running
the carrier doesn´t exist in database
In Costa Rica mms don´t support ???
Click to expand...
Click to collapse
I guess not, we have to wait for a custom rom the adresses this issue.

map1989 said:
that's easy no problem just download this app from the market is called connection setup I believe then just open it and follow instructions however I have a big question am in US and have an htc surround unlocked from att but I have t mobile and I cannot get 3g is there any setup configuration that has to be make in order for the 3g to work
Click to expand...
Click to collapse
No, you don't have to do any special configuration. I think TMobile bands for 3G are different frequencies from ATT, so sadly, I think you are never going to be able to have 3G connection on your Surround while you are on TMobile. Regards.

mmmmm tmobile used different bands
mmmmm input to sim movistar in htc, rigth in connection setup appers to configuracion of Nicaragua chance to Costa Rica and input sim ice connection don´t exist in data base... :-( mms is not working!!!

[Q] No Data Connectivity SM-G900F in Canada

Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.

I had a similar problem with my S3 before and the way I fixed it was to find the correct APN settings and create a new APN setting page and fill it out, dont edit one that is already given to you but create another one and fill it with the correct apn settings which you can get from the fido stores. Have you had any problems with calling and receiving calls ? Let me know if this works.

i have done everything that i can think of as far as apn settings goes. i have reset to default apn settings, delete all the apns, and manually entered ones from customer service, deleted those and nothing... it seems like its an apn related problem, because i can see the network. in the about phone and status section i can see that there is an LTE network available, but my phone just doesnt want to connect to it..... ARGHHH

colinjlyon said:
Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
Click to expand...
Click to collapse
Does your provider use the 2600 frequency (band 7) where you live?, if not you can`t get 4G mate because the rest of the Canadian bands are not supported bij the G900F.

i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900

colinjlyon said:
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
Click to expand...
Click to collapse
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.

gee2012 said:
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
Click to expand...
Click to collapse
Sorry, i kinda posted this like a noob would. i should have known better. i have tried the sim card in my old phone that i had before a samsung galaxy s2 skyrocket and it works fine.
I just posted this on the fido forums.
Hey everyone,
I have a samsung galaxy s5 that i bought in Greece and i am not able to get it to connect to the Data network of fido for some reason. i am completly stumped as to why. i paid quite a bit for it so it would really suck to get it home to canada and not be able to use it,..
So, before i get suggestions on things to do that i have already done, BEFORE i bought the SM-G900F (European factory unlocked and not region locked) i made sure that the bands would match up on the phone. its pretty much impossible to buy a phone that wont work in north america anymore. LTE is the only big question, but fido uses B1 and the phone has it.
I have used the phone with no issues in Greece where i purchased it, and also in Istanbul, italy, and Japan. I first thought that it was an APN setting issue, but i have been down every route as far as APN settings go. i have reset the apn settings to default on the sim card, nothing, i have manually entered the apn settings from the "how to configure an unlocked phone page" on this site and nothing, i have deleted all the apns manually then only entered the one APN for internet and mms, nothing.
after that didnt work i took thinks to the next level and did a factory data reset and still nothing.... then i took it one level further and re-installed the phones firmware right from baseline by pluging it into kies on the computer and download mode and all that good stuff..... nothing.
The strange part is that i know that the phone can see the network, because if you go under about phone and status, it will show the available network type, be it LTE or WCDMA, it simply says network status "disconnected"
I can send and recieve calls and SMS messages, but no data what so ever, mms, or internet.
PLEASE HELP!!!