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Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
Hi
I am having an issue that I need some help with. I am trying to set up a second hand K-Jam that I bought on eBay.
Problem:
Activesync appears to work fine and everything seems to synchronize except for any contacts that have contact notes.
New contacts created on the PC with text in the notes field do not synchronize.
New contacts created on either device with nothing in the Notes field synchronize fine.
New contacts created on the K-Jam with text in the notes field synchronize back to the PC fine.
If a contact has had a note in it, if the note is cleared by deleting all text and saving, the contact is still not synchronized.
Operating Systems and programs:
ActiveSync 4.1 installed from scratch
K-Jam ROM 2.16..
Windows Mobile 5.0
What I have tried:
-Hard resetting the K-Jam
-Repairing Outlook 2003
-Running a repair on the PST file
-Removing the Mobile Device profile from ActiveSync and allowing it to recreate the synchronization relationship.
-Copying the contacts out to a different folder, syncing; copying them back
-Exporting the contacts to a CSV file, all other items to another PST. Creating a new PST file, replacing the default Outlook PST and importing all of the OK data. Then importing the contacts from the CSV file (when I first started troubledhooting, I had a subset of contacts that would sync. After doing the CSV import, no contacts would sync - I guess that the CSV import puts something into the contact notes field. New contacts still sync as explained above)
-Synchronizing only Contacts
Other:
I have loads of the following error messages in the WCESLog.log:
03/11/2006 14:06:56.156 p(2936) t(3308) SyncMgr -> Opening Item: echo CreateObject("Outlook.Application").GetNameSpace("MAPI").GetItemFromId("000000006F78E8A9F1B1BF4A9150F98C632AB565A4572200").Display > foo.vbs && foo.vbs - mhelp.cpp(8575)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataConverterBase::ConvertMAPIPropToDesktopSyncObject : hr = 0x80010104 - DataConverter.cpp(3664)
03/11/2006 14:06:56.156 p(2936) t(3308) TraceToFile -> ERROR in CMAPIDataHandler::_GetDataForItem : hr = 0x80010104 - DataHandler.cpp(1962)
I suspect that there is some sort of data conversion problem but do not know where to look next.
Any advice will be appreciated.
AS not syncing Calendar, Task or Contact notes PC->PPC
I have found that this problem affects Calendar, Task and Contact items. If I add a simple entry (with no Note) on the PC, it syncs to the PPC fine. If I then add a Note, the changes are not synced. If I add a Note at the same time as the item is created, it is not synced at all. Notes that are created on the PPC are synced back to the PC fine.
Soln: Missing appointments/tasks/contacts containing notes.
I have finally fixed this issue after 3 days of mucking about!!! My phone is syncing all items fine now... I stumbled on the solution in a forum for other software, but it seems to apply to WM5, AS 4.1 and Outlook 2003 too!
As per http://www.sbsh.net/forums/lofiversion/index.php?t8892.html, reregister ole32.dll using:
1. Click Start, click Run, type the following command in the Open box, and then click OK:
Regsvr32.exe %Windir%\System32\Ole32.dll
2. In the RegSvr32 dialog box, click OK.
3. Reboot computer.
4. Create an appointment in Outlook with notes attached and see if it syncs with Outlook.
The applicable text from the source article is:
The library file ole2.dll, is required by windows and is used when performing OLE (Object Linking and Embedding) operations . OLE allows objects created in one application to be embedded in documents/objects created by a different applications e.g. embedding an Excel spreadsheet inside a Word document. OLE is used fairly extensively in windows applications, so if possible you should not remove this file.
If this file is not registered well, it causes a variety of problems with synchronisation. Appointments and tasks with additional notes do not sync, contacts with additional notes or a picture ID do not sync and other programs like SmartphoneNotes can not sync. I found out that a MS security update in december or the beginning of this year also involved an issue with ole32.dll. Because of this something might have gone wrong with the registration of this file in Windows causing all sorts of problems relating to ActiveSync. (Re)registering this file can solve those problems as it did on my system. Since it´s a Windows file that has to be registered anyway, it can´t harm doing it again hoping it solves the problems experienced.
I love you man
I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?
I love you too.
New stuff now fine, but I have to add a character to all old calendar notes on WM5 to get them to show up in Outlook.
Also glad you posted here because the original article link doesn't work....
You are god man, thanks a lot. Just bought the new Samsung i780 and experiencing this sync issue right out of the box after a pretty flawless experience with a Palm Treo 650 for almost four years was really frustrating. Thanks again.
Thanks a Lot!!.......Great Post....
Just a quick note to say well done to GQ. I have spent almost 7 hours troubleshooting this issue (1 way sync from PC to PocketPc but the other way is fine). Weirdly enough syncing with a spare Smartphone was totally unaffected.
I did everything, Removed\reinstalled AS, Created dedicated inbound\outbound rules for AS in Macaffe, Uninstalled AV, Deleted Partnerships on Device & PC, Decreased mailbox size, Created New PST, Downgraded from Office 2007 back to 2003, multiple Hard Resets....... to name but a few!!!....Tried lots of other stuff, manually searching through Registry for WindowsCE related stuff.
Re registered the DLL, Rebooted tested......Superb!.....Works again!
Top Posting gq......Great solution.
Shinteetah said:
I'm having this exact problem (WM6, courtesy of mfrazz, on Wizard) but the above solution didn't solve my problem. Is there a more recent fix I should try?
Click to expand...
Click to collapse
I too am having this problem with my Samsung Omnia WM6, and Win XP ActiveSync... I have 22 contacts with pictures that will not load from phone to PC... "The following contacts failed to synchronize from the device" Support Code: 1
Anyone else have a solution to this??? This one is killing me as I want to be able to actively manage contact pictures on my PC and phone, and use OutSync (for facebook pics to outlook contacts).
Hi Chadwicky:
Same problem here with my Omnia and XP SP3 Activsync 4.5. It did resolve a recurring calendar event issue but the contacts with pictures just isn't syncing up :-(
I think you can do this by installing Sim manager software also. It is a .cab extension file.
i love you too man, same here and worked out fine! should have used the search abit earlier, 6, 7 hours or so ;-)
Tks a lot
Need to confirm this issue happen even in Window 7 with the new Window Mobile Data Center (WMDC) and Outlook 2003 (Still not test with Outlook 2007)
Solution is the same in http://forum.xda-developers.com/showpost.php?p=903516&postcount=3
Fixed it for me. Been struggling with this for a month, now my contacts and notes all sync properly. I signed up just to say thanks gq.
PS : I tried to answer to this topic (Join Date: Jul 2007 Posts: 23 ) but I kept getting told I wasn't allowed, so I hope you get to see my reply.....
Hi,
I also have this problem, both in WM5/WM6 and XP/Vista. This has always been the case for me and I was quite annoyed about it. If I simply create a blank Excel file on my desktop (Vista/Office 2007) then sync it on my PPC (WM6) and then try to save it I get the dialog telling me that I have to save it under a different file because of formatting problems or something.
I never found a solution. A shame because to my opinion Excel Mobile is quite advanced (compared to Word Mobile which is much closer to WordPad than Word…) and this does somewhat make syncing difficult (and the stupid file dialog which doesn’t allow going where you want doesn’t help at all !). I found this surprising because MS promote WM based on this syncing capability with the desktop… Also, I’m surprised testers never mention this kind of issue (I get to wonder if they really test), I mean you must notice the file dialog is crap and the Excel syncing is difficult… Nevertheless, I use Office Mobile a lot and am really satisfied with WM.
Harvey
Original message :
Today, 02:57 AM
shawndh
Junior Member Join Date: Jul 2007
Posts: 23
I need help with WM5 Excel but I don't know where else to post..
--------------------------------------------------------------------------------
I just bought a new Artemis with WM5. I was using WM2003 previously to sync my excel files with my desktop. Now that I've upgraded to WM5, when I try to edit on my PPC and save, it keeps asking me to save as a new document because the formatting is not supported. I'm using Office 2002. I downloaded the trial version of Office 2007 and got the same thing. I just can't believe the I can't sync Office files on an WM device. I never thought I would have this kind of problem by upgrading to WM5. Never heard of it! There has to be someone else with this problem that has resolved it. Please respond or post a link to where I should post my promblem. Thanx in advanced and sorry if I posted in the wrong forum. No response in General.
i read this in the blue angel thread. you might want to try it...
try to copy all your excel files to a temporary folder on pc and copy back to pda while on ActiveSync (convert to excel file format .XLS)... mobile excel removed its support for saving old excel file format (.PXL).
After "re-installing" my laptop I launched ActiveSync the first time and telled him to synchronize with my Touch HD. But AS said: There allready exists a parthernsip on the mobile device - first go and delete it.
Ok... I started AS on my phone, opened the options dialogue and I deleted the partnership with my laptop. That was a mistake - because with the parthnership every contact was deleted.
Wow, nice feature, Microsoft!
So... i know i have a half year old backup, but is it possible to undelete the current contacts? Perhaps there is a file on my phone, where they all are stored?
every hint is helpful, thanks a lot in advance!
//E
puuh.. ok - i found the file "pim.vol". Obviously it contains every contact but they are marked as "invisible" respectivly "deleted". So, how can i reveal them, make them visible?
Yes, I saw that issue when trying to remove association between my PC and my HD. I used ActiveSync to import contacts from PC, but when it's done, why can't I mantain the contacts if I remove the association? Can't understand.
Deleted as mis read the line of "re-installed" laptop.
Soz.
i guess it could be a good idea to move this thread to the general Q&A board, cause thats not really a blackstone related problem.
Also have the exact same issue,
used phone on my spare laptop and was asked to delete a setting,
Now I've lost about 220 contacts. - Any fixes?
I think there is no fix. Just dont do it again. Always have a backup somewhere. Now it is quite convenient to skip outlook altogether and active sync directly to gmail and gcalander.
perhaps there is a solution.
As I found out, the pim.vol is just a database called "EDB" that MS uses for mobile devices. Till now the file format is "closed" but there exists the so called "POOM" - an API to read informations from the EDB.
So... I guess there is someone out there who already coded a Interface to read the pim.vol.... and we have to find him...
This interests me because I tend to delete contacts quite often!
Just Run PPC PIM backup- it creates a backup of PIM on a daily basis. This way you can delete contacts,messages, appointments and so on as much as you like.
I searched the Leo forum and couldn't find any answers
I'm having a not so cool problem with my contacts and people folders..
Everybody has a double entry I had the same problem before and after installing a new ROM, so the installation might not be the problem afterall. I sync my Leo with Windows Mobile Device Center and with Microsoft My Phone. What can I do ? How can I return to just one entry for everybody ?
10x all in advance
PS : I think I'm doing something, cause with my Fujitsu Siemens N520 - Windows Mobile 5 ( I dont know for sure ) I clearly remember having once the same problem
What view?
Are you viewing both sim & contacts? Need to set to view 1 or the other, not both. I view contact, it shows more info..
I had the same problem after installing new rom and syncing with my pc.
There are manual ways of fixing this, but I think the easiest way is to use Microsoft My Phone. It has an option to check for duplicate contacts and delete them.
But be careful not to be left with empty contact list on your phone. Like I did once... Hopefully I had synced my contacts on my office computer.
Try this...Go to - Phone/All People/Menu/View/ select Contacts or SIM
I use direct push from my exchange server and i had this when sycing to my pc using activesync for the first time. The problem is caused by the phone telling the pc that the contacts are more upto date that the pc's. To get around this change the activesync options to "pc overwirtes the device" (it's not exactly written like that but i guess your smart enough to figure it out) and delete all the duplicate contacts from the phone and pc. You won't get it again. If you are seeing the contacts from your sim card should notice the icon for them is differnet. If this is the case then follow the instructions given above to disable sim contact viewing.
There is free software to cope with this prob on freewarepocketpc and also in SKTools or PocketMechanic.
Del doubles on phone (check bef proceed), clear contacts complelety on PC and Myphone and then resync. Worked well for me.
use the attached, works a treat on the HD2.it can be used to remove duplicate calender entires too. Thanks to the developer, cant remember where I got the cab from.
I use dupededupe.
Work very well and is very easy.
Only 72KB
Thanks all for the responses
Sorry for posting so late, I was away for a couple of days
Eventually, I used My Phone - I entered the site, checked for duplicates - and deleted all the duplicates, and afterall, I synced my phone. Fortunately, it worked fine
10x again, Ive just downloaded the little software and I'll keep them if the problem reoccurs .
10x again!
Good luck all!