Reporting Issues to Google/Sammy - Nexus S General

Is there some official channel to report issues to them so that they're aware of them for future fixes/updates? The only way I can think of is through Twitter. Any other methods?
I particularly want to report about the odd/random ringtone changes, especially after I connect my USB Storage or whenever I reboot my phone (powering off, then on). My alarm ringtones and contact specific ringtones change as well. It's very frustrating. I am on 2.3.1. Is anyone else also experiencing this?

onthecouchagain said:
Is there some official channel to report issues to them so that they're aware of them for future fixes/updates? The only way I can think of is through Twitter. Any other methods?
I particularly want to report about the odd/random ringtone changes, especially after I connect my USB Storage or whenever I reboot my phone (powering off, then on). My alarm ringtones and contact specific ringtones change as well. It's very frustrating. I am on 2.3.1. Is anyone else also experiencing this?
Click to expand...
Click to collapse
Yes, there are a couple of official places that Google employees monitor and respond in.
Bug reports here: http://code.google.com/p/android/issues/list
Help requests here: http://www.google.com/support/forum/p/Google+Mobile?hl=en

I've entered a bug report specific to your complaint just now, since I'm also having the problem. Click here to go straight to it.
Please go there and STAR it. The more stars, perhaps the more attention it will get by Google.
Don't add a reply unless it adds further information that will help diagnose the issue. "Me too" and "please fix this" kind of comments are frowned upon because they result in an email being sent to everyone who has starred the comment.
Starring the comment is your way of saying I have the issue and want to be informed of the status when it changes. No comment required to get the attention by Google, and people often unstar an issue when the useless comments start generating too much email.

Thank you. I've starred and only added that alarm ringtones change as well. Fantastic.
Hope it'll be addressed in future updates.

there is also 1-855-ez2nexuss

Related

Flexilis Mobile Security Beta

Hey Everyone,
Wanted to tell all of you about a neat app we're developing, called Flexilis.
It's a mobile security suite for Windows Mobile devices, that keeps your device and data safe from loss, theft, hackers, viruses, malware, spam, and more.
We've currently opened signups for our private beta testing, if you're interested in checking it out, just hit up http://beta.flexilis.com and sign up, and feel free to chat about the product here
If anyone has questions or runs into trouble, just shoot us an email at [email protected] and we'll help you out!
-Chris
Community Director,
Flexilis Inc.
[email protected]
Also, if any of you request an invite and it hasnt gotten granted within a day or so, let me know and I'll take care of it.
If you weren't asking for so much personal information, you might actually get people to try your app...
we're actually working on revising that, the reason we ask for the phone number is because it's used to sms you your download link for the software later on in the process, we're in the process of moving that to later on in the process, as well as an explanation of why we ask for it.
Thanks for the feedback!
-Chris
NRGZ28 said:
If you weren't asking for so much personal information, you might actually get people to try your app...
Click to expand...
Click to collapse
Hey man,
nice thing with this soft, that we give the phone number is not so a big problem i think. could you post a little bit infos about the program? Cause on your side there a not many informations.
But i ithink i'll give it a try...
I just have one little question, on you privacy page you write:
When you use the Flexilis Services, our servers automatically record certain information about your usage. These logs may include information such as the IP address, mobile device identification number, phone number, operating system, version information, wireless carrier, web requests, browser type, browser language, referring pages, landing pages, pages viewed, or other usage information.
Click to expand...
Click to collapse
Why do record the pages we visit?
we're still working on a little bit of a tour/walkthrough area of the software on the front page, as we get closer to public beta, but for now there's nothing there yet. My first post in this thread gives a brief summary of it though. Feel free to shoot me an email at [email protected] with any questions!
-Chris
There's nothing in the software that tracks the pages you view or anything, what that refers to is on our end we track what pages users use on the flexilis website the most, much the same way other websites do, to track what pages and content on our site our most popular, etc.
JeckyllHavok said:
I just have one little question, on you privacy page you write:
Why do record the pages we visit?
Click to expand...
Click to collapse
I'm still not sure what your program do, but it certainly doesn't behave the way I expect.
1) Why to require authorization so often?
2) Contrary to the stated phone number is not accepted for authorization. Only email.
3) I don't really know what you mean by "a few minutes", but currently Flexilis is authorizing my phone already for more than two hours. I see no progress bar and I don't understan what's going.
4) I can't stop authorization process.
5) Why the authorization process continues even when I close all connections? Did you invent new method of communication?
6) The program is hidden from task managers and process viewers. What for?
I didn't sniff the traffic but currently behavior of your program reminds more of malware rather than security software.
My conclusion: As I don't understand what your program is doing, I'm not going to test it anymore until additional guidance is provided.
Sorry, if I'm sounding harsh. It's just writing style (tough work, you know )
No worries
1] once it's authorized the first time, it shouldnt have to authorize again, what kind of phone are you authorizing it on? we're making some fixes to the authorization process to make it even simpler that should roll out in the next release.
2] if you're outside of the US, you might need to add your country code and such if that's the case, let me know, or send me an email to [email protected] so we can look into it.
3] per all authorization questions, it'll try til its authorized, again we're fixing this.
4] per the it being hidden from task managers, we've given this some discussion, for right now it's a security feature to try to prevent theives from disabling the software, though we might fix that in the future to have the app visible in there somehow.
As far as being more indepth on all of the features, we are working on a tour of sorts to explain it all before the beta goes public.
Thanks for the feedback!
-Chris
mrcaze said:
I'm still not sure what your program do, but it certainly doesn't behave the way I expect.
1) Why to require authorization so often?
2) Contrary to the stated phone number is not accepted for authorization. Only email.
3) I don't really know what you mean by "a few minutes", but currently Flexilis is authorizing my phone already for more than two hours. I see no progress bar and I don't understan what's going.
4) I can't stop authorization process.
5) Why the authorization process continues even when I close all connections? Did you invent new method of communication?
6) The program is hidden from task managers and process viewers. What for?
I didn't sniff the traffic but currently behavior of your program reminds more of malware rather than security software.
My conclusion: As I don't understand what your program is doing, I'm not going to test it anymore until additional guidance is provided.
Sorry, if I'm sounding harsh. It's just writing style (tough work, you know )
Click to expand...
Click to collapse
Authorizing a device ... what a hassle. I finally gave up since I couldn't tell if it was doing anything. No more testing for or feedback from me.
fredcatsmommy: sorry it didnt work out for you. hopefully in the future when that's fixed (should be less than a week), we can lure you back, it does some amazing stuff, but we do run into bugs from time to time due to the vast number of windows mobile devices out there, and only having a small test bed of them to work with. Keep your eyes peeled, and we'll have that fixed soon!
fredcatsmommy said:
Authorizing a device ... what a hassle. I finally gave up since I couldn't tell if it was doing anything. No more testing for or feedback from me.
Click to expand...
Click to collapse
I think you need to tell us what the app actually does?
I have read this and your site and still don't know what it does?
Will hold off on trying it till I know.
How long is the initializing and activating supposed to take?
seriously, the authorizing bugs should have been worked out before releasing a beta here. we cant even tell if its running, authorizing, stealing information from our devices, etc.. I surely hope this is a legit app youre pushing, if so, FIX IT, so we can at least see what it does.
thx
I installed and authorized with no issues what-so-ever... contrary to what everyone else is saying everything seems to work just fine. works great and doesn't seem to take much memory... not a single complaint here!
Advertising your application for beta purposes is usually not a problem. But, it seems you are here more for "recruiting" testers than anything else. Looks like you joined for this purpose only.
My suggestion to you, is to give a little more description on your develpoment. Seems there are too many questions going unanswered here.
jhw549 said:
I installed and authorized with no issues what-so-ever... contrary to what everyone else is saying everything seems to work just fine. works great and doesn't seem to take much memory... not a single complaint here!
Click to expand...
Click to collapse
what device do you have? did you do anything special to get it working?
I have a sprint vogue and installed to main mem and the data conn. is constantly active.
Polargoat said:
what device do you have? did you do anything special to get it working?
I have a sprint vogue and installed to main mem and the data conn. is constantly active.
Click to expand...
Click to collapse
I have an HTC Mobul/Titan using default Rom/Radio with WinMo 6.1
To install it I just did what I would any other and installed it onto internal memory...
Correction: The application works just fine if you don't have push e-mail (aren't connected to a remote exchange server), I have been having problems all day with my push e-mail from mail2web which I use to forward my work e-mail to my phone. I have therefore decided to remove it as I can't afford to have it interfere with work.

Best "Lost Phone" App?

I'm looking for a replacement for Mobile Defense since they seem to have discontinued their product. What's the best FREE app that will locate your phone, blast the ringer, remote wipe, etc...?
Thanks!
....
Lookout is a good app, if u set it up properly u wont even know its there yet, it does its job pretty well, no probs since mt4g came out, its free, but they recently added "premium" services, witch are really just to lock ur phone throught the site, ,, U can backup, locate, an keep virus free, for free though, you just cant lock it from online,.. also i doubt its a battery drainer, i still havent noticed any xtra battery loss
Thanks for the info. I'm looking to be able to remote wipe and remote lock and track the phone as well for free. Mobile Defense does all this but I don't think they're developing anymore and I heard there were issues with it on Froyo...
Lookout Mobile Security
Yea but Lookout charges you for the features I want...
Legaleye3000 said:
Yea but Lookout charges you for the features I want...
Click to expand...
Click to collapse
sometimes everything is not free. And sometimes you get what you pay for.
True, but if Mobile Defense offers all of those for free, someone else must also. I remember seeing an app that had everything for free, I just don't remember what the other app was.....
I saw this Lost Phone app. Haven't used it but it is free:
http://www.appbrain.com/app/lost-phone/com.gadgetprojects.lostphone
Wavesecure is the best!!!!!!!
When u autolock it sounds an alarm.....and when a different sim is inserted it sends text messages to numbers that u list in ur buddy list....doesn't let the person do a master reset
*Sent from my Tmobile MT4G*
When it comes to goofy apps and misc apps; free is always nice. But when it comes to security, I never compromise. Free or not, you get what you pay for.
I use the Premium version of Lookout. I used the free version for a long time and the jump was worth it.
There will always be someone who wants everything for free. Well...some things AREN'T. Get over it. Deal with it. That's the way it is.
If you want something bad enough and no-one makes it, why don't you be the first then?! Go develop a free security app that does everything you want then give it away to the rest of us who aren't complaining...
JM2C
Prey
The app you're looking for is called Prey. The company's website is PreyProject.com. I tried posting links but I can't because I'm a new user.
Legaleye3000 said:
I'm looking for a replacement for Mobile Defense since they seem to have discontinued their product. What's the best FREE app that will locate your phone, blast the ringer, remote wipe, etc...?
Thanks!
Click to expand...
Click to collapse
Just to clarify, Mobile Defense has not discontinued anything as I am still happily using their product. They have simply closed their open beta period (and it has been closed for quite awhile, 6 month or so). If you got in before it closed and simply had to swap phones, they have links on their website to re-download the client as long as you have a login.
You can no longer find them via the Market due to having closed their open beta period.
Please post questions in Q&A section.
chimatt said:
The app you're looking for is called Prey. The company's website is PreyProject.com. I tried posting links but I can't because I'm a new user.
Click to expand...
Click to collapse
There are several threads in the MT4G area about 'lost phone' style apps. Even though you sometimes get what you pay for, I'd rather not pay the $20-$30 per year for the ability to lock and fine my phone (as both Wavesecure and Lookout would seem to require) unless there's really no other alternative.
After reading through the recommendations in all of these threads, Prey actually looks like it might be the best in terms of offering the most features in the free version. I'd be interested in hearing more of other people's thoughts and experiences in using these apps (with consideration of their respective prices).
For now, I'm going to download Prey and I'll report back later with my thoughts.
Trip report on Prey:
So I got Prey installed on both Mytouch 4G's on my account and tried it out. The free version of the app lets you specify your phone as 'lost' via a user-defined SMS, and this worked every time. Upon sending the SMS to put the phone in 'lost' mode, you can also have the app perform several actions on the phone, including sounding an alarm, displaying a user-defined alert message, and locking the phone (with the stock android locking mechanism, but a Prey specific unlock password). These actions can be modified from he Prey website control panel (even after phone is in lost mode), and are performed a frequency of between 10 and 40 minutes while the phone remains lost. You also receive an e-mail alert when your phone is put into 'lost' mode. Prey also has the option to put itself into lost mode if the sim card is replaced.
Regarding everything above, Prey seems to work great. A couple things to be aware of though: when the alarm sounds on your phone, it starts at the loudest volume but can be reduced in volume to zero with the rocker on the side of your phone even when locked. If it sounds again after the specified interval, it starts out at the loudest volume, but again can be reduced. Also, if you opt to lock your phone, then the user-defined alert message won't be displayed until the correct unlock password is entered on the device. Thus, you can't both lock your phone and display a message to the person who has it. The developers indicated that a future version of Prey may allow for an alert message to be displayed first, with a keypress then sending the phone to the lock screen. This would be a significant improvement imo, since it would be nice to display contact information for someone who may have innocently found your phone while at the same time protecting your privacy by having the phone locked down.
[[[EDIT: This paragraph no longer applies. As reported in my post (below), the developers have now fixed this problem, but I'm leaving this paragraph here as part of my original review. "Prey currently fails on the MT4G when it comes to generating reports in order to track the activities and location of your lost phone. The reports are supposed to be generated at the same frequency as the actions above (10 to 40 minute intervals) when in 'lost' mode, with the free version allowing you to have up to 10 reports on file before the newest report will replace the oldest one. However, after trying every possible setting I could think of on both the Prey side and phone side, I could never get these reports to generate on a consistent basis (success on <10% of attempts). I contacted the developers about this and other questions/concerns, and they were friendly and helpful with trying to resolve the issue. Apparently they haven't had any problems like this on their test device, but again, the reports are not reliable for the MT4G."]]]
In summary, Prey works great for being able to lock down your phone via SMS if it's lost or stolen, with an optional alert message and alarm sound. It currently does not [EDIT: DOES...the problem was fixed] work in terms of helping you find the location of your lost or stolen phone via gps/wifi, etc.
Note: Lookout does offer the ability to locate your device in the free version of that app, but does not allow wipe or lock without purchasing the premium app. Thus, perhaps using Lookout in conjunction with Prey allows the free version of each of these apps to compliment one another.
Edit: The developers of Prey continue to be very friendly and responsive. They contacted me to let me know that they are continuing to work on resolving the problem with generating reports. I'll report back when the issue is resolved.
Thanks to me if you found this review helpful : )
Update: The developers of Prey did some debugging and were able to find the problem that was keeping the location reports from being consistently generated. I tested out a fixed version on both of my Mytouch 4Gs and it now seems to be working perfectly.

Android: No bug reporting tool!?!??

Something I "hate" about the current Android environnement.
There is NO global bug reporting tool, unless I missed it.
There should be a way to report bugs and/or ask for features on ANY apps you D/L from the Market. I don't have the time to dig into forums, market comments, app dev mails/support to report bugs...
This should be integrated to Android by default. A nice simple interface to report bugs and request features, probably associated with the market.
What do you think about that?
SalsaForte said:
Something I "hate" about the current Android environnement.
There is NO global bug reporting tool, unless I missed it.
There should be a way to report bugs and/or ask for features on ANY apps you D/L from the Market. I don't have the time to dig into forums, market comments, app dev mails/support to report bugs...
Click to expand...
Click to collapse
use Cyanogenmod and that way you can use "Anonymous statistics", whatever the rom you use!
Humm... I don't think you understand my point. I just say that for a better user experience, a common repository for bug reports/feature requests would be great.
That's it!
Of course, I can dig/drill through forums and stuff like that and get what I want or report my findings. But, a minimum should be done by developers: at least a shortcut to support/report bug/etc... into their apps.
Maybe it's just me (I'm not perfectly bilingual), but I found your comment a bit "rude".
Well I find it pretty easy to report bugs to the developpers. You just have go to the market and click on the email address and it opens directly the mail client with the recipient and object already completed! I would understand your message about how annoying it is to report bugs if that wasn't as easy as it actually is (I'd agree with you if we talked about WM). But it will only take you a few seconds to do that. I've used the feature several times and I find it very practical.
I've also used integrated feedback feature in some applications, but, sincerely, how much time did I gain? Maybe 10 sec?

Better communications between the user and developer enhancement

Hi All,
I have just stuck in this enhancement request to Google's issue tracker:
http://goo.gl/O73By
As a developer I have seen a number of one and two star ratings from users experiencing issues with my apps or with the market itself. In these cases the problems could be solved with a quick email but certain users are more likely to leave a comment rather than contact the developer for help.
In these cases the only approach that a developer can take is to leave a message like "@username, please contact me and I can help you" but the success ratio for this is very low.
My proposal is simple. If a user is leaving a bad rating they should be prompted to contact the developer for assistance at that time. I am not proposing that they are obliged to do so, simply that they are given the option. This would ease the line of communication between the developer and the user.
Click to expand...
Click to collapse
Any thoughts? Do you agree or disagree with the proposal? If you're in agreement please head over to the tracker and star the issue. It might be a long shot but maybe the guys at Google will see the idea.
Thanks!

I hate Google Support

I would like to complain about my current struggle with Google (since I have no one here to complain to. So I wrote Google a message and said I have a number of purchased programs that give me a download 403 error when i try to download them (geocaching, root explorer, titanium pro, gps status and toolbox pro etc.) and can they help me fix the issue. So they send me a canned response that says that I cannot install the programs because they are from a different userid of mine. So I respond and say that i have both user id's added as accounts on my phone so thats not it. So I get a canned response back that tells me there process of how apps are bought and how they are good forever and how you can install them on any devices. So I respond again telling them this is a download issue that I need help with. So I get another canned response that says during these issues you should try to wipe data on the play store and download manager. So I think, ok, this makes sense. I try that and nothing happens. So I respond again and tell them It didn't do anything but I have tried this on at least 6 different devices and it happens on all of them. So I get another canned response that says during issues like this you should delete your account and re-add it and if that doesnt work then wipe your phone to factory reset and try again. Now I am getting pissed. So I respond again and tell them that I just told them that it happens on many devices not just this device and I included a screenshot of the error this time and suggest maybe its having an issue looking up if i bought it and could they reset it so i could buy it again and see if that works. I get another canned response that says, it sounds like you are having issues with these apps, You should contact the developer so they can explain any issues that you dont understand on how their software works. NOW, each one of their responses comes with atleast a page of "We are sorry, we know this is frustrating, blah blah blah" with more detail on how to find the developers address etc." So I have this mile long email trail that's all canned bull sh!t I realize. So I responded again and told them to quit sending me canned responses and to read my damn issue so you can address it. I told them they should be working with the developer, not me, because this is their issue. Well - Stay tuned for there next canned response. I am going to blow a gasket if its another one that addressess nothing.
Has anyone else had a 403 download error in the playstore that they know how to fix?
Tried selecting the correct account before attempting to install?
JulianPaoloThiry said:
Tried selecting the correct account before attempting to install?
Click to expand...
Click to collapse
that makes sense. is there a place to choose which account?
Where it shows the account name on the left side.
JulianPaoloThiry said:
Where it shows the account name on the left side.
Click to expand...
Click to collapse
OMG dude, you just fixed my problem that i have been having for a year. I should know to ask xda before i ask google....stupid stupid stupid me..
Thanks Bro.
jbeitel said:
I hate Google Support.
Click to expand...
Click to collapse
Here's your first mistake - you assume they care down to the individual customer level. We (humans) all exist as a necessary evil that Google's dependent on because we are the plebes who own the wallets which we open after clicking links that make money by selling advertising to the companies we buy from. If they could by-pass us and connect our wallets directly to advertisers they would. Google's taken away ActiveSync support, created a holy war in the YouTube community to push G+, created another furor by linking G+ to Gmail so anyone on G+ can e-mail anyone they can find on G+. There are tons more but you get the idea that "customer first" isn't exactly their manta. If you want to see their customer support in action look at the Nexus hardware forums. Google's support is byzantine. Your only hope of getting "real" support for s/w from Google is if you happen to stumble upon a s/w issue that intrigues them Or if you unmask a newsworthy security hole.
"Don't be Evil" has long been trumped by the need to keep revenue and margin high to keep the stock high to please both shareholders and Google'rs who's fortunes rise and fall by the value of that very same stock.
Google's an oligopoly now and not benevolent or our friends.
BarryH_GEG said:
Here's your first mistake - you assume they care down to the individual customer level. We (humans) all exist as a necessary evil that Google's dependent on because we are the plebes who own the wallets which we open after clicking links that make money by selling advertising to the companies we buy from. If they could by-pass us and connect our wallets directly to advertisers they would. Google's taken away ActiveSync support, created a holy war in the YouTube community to push G+, created another furor by linking G+ to Gmail so anyone on G+ can e-mail anyone they can find on G+. There are tons more but you get the idea that "customer first" isn't exactly their manta. If you want to see their customer support in action look at the Nexus hardware forums. Google's support is byzantine. Your only hope of getting "real" support for s/w from Google is if you happen to stumble upon a s/w issue that intrigues them Or if you unmask a newsworthy security hole.
"Don't be Evil" has long been trumped by the need to keep revenue and margin high to keep the stock high to please both shareholders and Google'rs who's fortunes rise and fall by the value of that very same stock.
Google's an oligopoly now and not benevolent or our friends.
Click to expand...
Click to collapse
couldn't have said it any better. They just tricked me because the first couple canned responses sounds personal, until i started seeing a pattern and then all out ignorance.
I got the final end all be all response from google
"It appears from the apps that you are having a problem with that your device is rooted. Because of the complexity of rooted devices, we are not able to support you".
So I told them xda told me how to fix in in 5 mins. c*ck suckers.

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