Will keep this short.. Bought two Windows Phone 7 devices since launch.. One Focus and One Surround.. I use the Focus and my son (who is 16) has the Surround.. A few days after purchase of the Surround it would lockup on him every couple of days.. Today it will not boot completely.. Hard Reset does not clear the issue. Today is day 29 so I went to AT&T Store and was denied claiming the phone has water damage.. The water damage indicators are white but have the words void in red.. I was pretty sure this is how the phone shipped (with the words "void" present in red). The battery water damage indicator is "still" white and there is NO visible damage to screen or any other part of the phone..
For the record: I am pretty sure my son has NOT exposed this phone to water. He has had two iPhones (3G and 3GS) always keeps his Phones, XBOX 360 and Computer in great condition (cannot say the same for the rest of his room). Not to mention, before the Smartphone days he dropped his cheap phone in water and told me right away (cause he knows I will find out the truth).
I search the web and found several reviewer images that show the same white stickers with the words void in red.
If I am correct the white stickers will turn black when exposed to water or moisture.
Can a few of you post images of the back of your Surround with NO cover? I am gathering proof for my battle at the store tomorrow. :-D
species8472_rules said:
Will keep this short.. Bought two Windows Phone 7 devices since launch.. One Focus and One Surround.. I use the Focus and my son (who is 16) has the Surround.. A few days after purchase of the Surround it would lockup on him every couple of days.. Today it will not boot completely.. Hard Reset does not clear the issue. Today is day 29 so I went to AT&T Store and was denied claiming the phone has water damage.. The water damage indicators are white but have the words void in red.. I was pretty sure this is how the phone shipped (with the words "void" present in red). The battery water damage indicator is "still" white and there is NO visible damage to screen or any other part of the phone..
For the record: I am pretty sure my son has NOT exposed this phone to water. He has had two iPhones (3G and 3GS) always keeps his Phones, XBOX 360 and Computer in great condition (cannot say the same for the rest of his room). Not to mention, before the Smartphone days he dropped his cheap phone in water and told me right away (cause he knows I will find out the truth).
I search the web and found several reviewer images that show the same white stickers with the words void in red.
If I am correct the white stickers will turn black when exposed to water or moisture.
Can a few of you post images of the back of your Surround with NO cover? I am gathering proof for my battle at the store tomorrow. :-D
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I can't post images but I too have 2 screwholes covered by white stickers with the word void in red.
Those void stickers are only for the screws not water damage... The water damage indicator is down toward the bottom on the board. Hope this helps... Have them show you a comparison to a surround they have in stock.
Good Luck!
Agreeing again - 2 screws are covered by white "tamper" stickers with a red "VOID" printed on them.
The actual Liquid Damage stickers are right by the batter contacts (all white) and on the battery itself (all white).
Thanks Guys.. :-D
I "knew" the stickers were not water damage indicators but this acting manager did not.. She refused to pull one from stock, so being unprepared I left to gather evidence..
I found several images on the web and combined with your comments she "backed down" the next day but failed to give an apology. She thought all damage indicators were similar to iPhone (what a joke).. :-O
I have filing a complaint with Distict Management as this horrible excuse for a manager nearly screwed me out of 250.00.. :-\
Related
Hey guys, I just got my 8525 and was wondering is there is a way to tell if the phone has been water damaged? I see that on the battery, there is this little sticker that has red polka dots on a white background. I know usually red means water damaged but this one is polka dotted. Does this mean that the phone has been exposed to water?
no, thats just a warranty type seal.. if that seal is tampered they know you opened the battery.
To check for water damage, remove your battery and sim card. On the circuit board under the simcard you should see a small piece of felt type material. If thats not white then your phone could of been subject to water damage. I forgot if it turns blue or red when that pad gets wet, but it should be white.
Yes, the red polka dot thing under the SIM means it was water damaged; I know because I just dropped mine in a cup of tea. Wish me luck, guys.
cmgarcia said:
Yes, the red polka dot thing under the SIM means it was water damaged; I know because I just dropped mine in a cup of tea. Wish me luck, guys.
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Dropped mine in a mud puddle at work couple of weeks ago. Screen turned white buttons wouldn't work, even to turn it off. I pulled the battery right away and put it in the defrost on my dash for about 90 mins. when I started it up after the defrost treatment everything worked fine and I have had no problems with it.
Dead MDA?
I just dropped mine in a bucket of water.... I turned of took the battery out and let it dried for couple days....when i turn on...nothing...the screen is black.....no light....nothing..... Is there any way to repair this problem..... i hate to throw it away.....just got this phone about 6 months..... bought off from tigerdirect no warranty...... any help would be great appreciate...thanks
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
juntjoo said:
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
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Mine too is faintly pink dots on it and it has not been exposed to water. However I live in a VERY high humidity state (Georgia) so that could be the cause. Maybe something like that happened, which if true is not your fault at all.
Good Luck -let us know how it goes
mine is light pink and has never been exposed to water.... it has been in a highly humid enviornment before for about 2 days, Hawaii
so, i dont know what the warranty states about water dammage and the stickers...
mine is all white
Completely white, has been in humid environments....ive used it with wet hair and allsorts.
Unfortunatly the pink sticker issue isnt negotiable ive had to deal with that sort of problem before. The warranty guidelines the workshops have to go by will not budge
That white sticker (with the pink stripe/dot) is absolutely normal.
If that sticket got wet or soaked in water, that sticker would turn Blue.
When they ask you about the sticker, just tell them its white..(and dont mention the pink/red stripe as that is normal)
wow, thanks for all of your input. i've talked to at&t reps in person and they also tell me two different things. it's stupid that they don't allow you send your bad phone in before they send you the replacement to evaluate if it's warranty has been voided by water damage rather than sending you the replacement first without the option of returning it if they happen to consider your phone to be water damaged. and obviously with all the different responses ive gotten to this issue, it's difficult for one to determine on their own if their phone's warranty has been voided or not by possibly slight water damage.
anyway, i finally found one guy in town who actually repairs phones and he said that only in extreme cases where it's obvious the phone has been exposed to liquid would they void the warranty but of course he couldn't guarantee that but that if my phone were his he would definately send it back. well before i take that chance, last night i just reinstalled the OS and radio from HTC which i think i've already done before but have done again and this time i won't be installing any more programs until the phone proves to work fine then i'll install them all one by one to rule out the possibilities for each one causing my phone to not be able to establish a signal, and ultimately causing my phone to lock up. wish me luck!
ive drowned a phone or two before and even though it still worked it caused a few hicups with it here and there so i returned it....AFTER swapping the sticker from another phone
clever. i actually thought about that, not to get over on em, but just because i'm afraid they'd get over on me even though mine hasn't been exposed to water.
I just got a 8525 today and want to make sure there is no water damage to it.
When you take off the battery cover, to the right of the camera there is a white circle that reads 'VOID' on it in read. Does this mean it has had water damage (hence void), or does it mean that if that white circle turns all pink, then it has had water damage?
My last phone had water damage, but it had a little white section that just got a bunch of pink dots on it after damage. Void is written pretty neatly, so I am assuming no damage has been done and it should be ok.
I just wanted to check with other 8525 owners and make sure that is what it should say.
Superman859 said:
I just got a 8525 today and want to make sure there is no water damage to it.
When you take off the battery cover, to the right of the camera there is a white circle that reads 'VOID' on it in read. Does this mean it has had water damage (hence void), or does it mean that if that white circle turns all pink, then it has had water damage?
My last phone had water damage, but it had a little white section that just got a bunch of pink dots on it after damage. Void is written pretty neatly, so I am assuming no damage has been done and it should be ok.
I just wanted to check with other 8525 owners and make sure that is what it should say.
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thats not a waterdamage sticker to the best of my knowledge, theres a screw underneath it.
Thanks - phone seems to work fine and everything works as it should (except for the keyboard - it seems the layout internally doesn't match with the keys on the keyboard, but there probably is a thread regarding this) - just a few nicks on the outside.
Using the mobile in a bath, obviously without any direct water contact, later I placed the mobile by the side of the bath.
Upon using the mobile (out of the bathroom) I noticed the mobile was a little moist and wet on the behind - as the rubber case had caught some water.
I wiped this, and a few minutes later when the mobile was on standby, the car dock app opens up automatically.
Then moments later the screen begins to flicker and turn bright - dim - black - bright. Removed the battery and found some water inside, the lower case was the same, found traces of water on the simcard and memory card.
I left the mobile in front of a heater for 10 minutes, but everything back and its working. The battery case has a label which seems to have some water trapped as you can see this label is slightly lifted now.
Im glad its working as I don't think it would have been repaired under warranty firstly due to water damage and 2ndly due to it having custom rom.
Would you guys know if rain damage is covered under warranty, as surely this would be general usage and HTC don't even supply a cover/case in the box.
I don't take my phone in the bathroom due to condensation... which is what caused your problems.
I doubt rain damage will be covered by warranty... since it's within the users power to not use it in the rain and not get it wet!
Common sense prevails... or at least should previal
There's a indicator in the phone that will change colour after contact with liquids. When its red/pink you can forget about any warranty.
CitizenLee said:
I don't take my phone in the bathroom due to condensation... which is what caused your problems.
I doubt rain damage will be covered by warranty... since it's within the users power to not use it in the rain and not get it wet!
Common sense prevails... or at least should previal
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I understand you may use common sense, but at times you get tempted, like everyone today is tempted by waswasa of the shaiytan, but do we heed to take common sense - no we get brainwashed by the biased media like sheep.
shah_jee said:
I understand you may use common sense, but at times you get tempted, like everyone today is tempted by waswasa of the shaiytan, but do we heed to take common sense - no we get brainwashed by the biased media like sheep.
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I don't pay attention to the media either. Like you say it's biased and only serves to brainwash and cause confusion, panic and alarm
How's your phone now anyway? Any problems or is all ok?
shah_jee said:
Using the mobile in a bath,
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ummmm, WHAT?
shah_jee said:
using the mobile in a bath, obviously without any direct water contact, later i placed the mobile by the side of the bath.
Upon using the mobile (out of the bathroom) i noticed the mobile was a little moist and wet on the behind - as the rubber case had caught some water.
I wiped this, and a few minutes later when the mobile was on standby, the car dock app opens up automatically.
Then moments later the screen begins to flicker and turn bright - dim - black - bright. Removed the battery and found some water inside, the lower case was the same, found traces of water on the simcard and memory card.
I left the mobile in front of a heater for 10 minutes, but everything back and its working. The battery case has a label which seems to have some water trapped as you can see this label is slightly lifted now.
Im glad its working as i don't think it would have been repaired under warranty firstly due to water damage and 2ndly due to it having custom rom.
Would you guys know if rain damage is covered under warranty, as surely this would be general usage and htc don't even supply a cover/case in the box.
Click to expand...
Click to collapse
what were u thinking??????????
Well,I too take my phone to the bathroom at two circumstances:When I'm having a shower and when I...ermm...poo(sorry ladies...if there are any around here! ).
Well,in the first case I only hear music and cover it with my T-Shirt so that it's safe from moisture.
In the second case,well,I do have the window open for reasons I don't really have to clarify here and no moisture there.
So my phone is safe in my bathroom.
There is some water proof casings for DHD try to google for ''otterbox'' saw one there.
Good luck with your device. Most phones and electronics says nighty night after a while when they've been wet.
No problem with water on electronics.
It the shorting it does when its powerd thats the actual problem.
But yeah taking your phone into the bathroom is not smart.
We have a sauna and i do take my phone (and a portable speakerset) in there but i put it in a (thin) plastic bag seal that up and can still use the screen. Love to hear music in the sauna.
Use Ziplock Bag
Hi guy if you need to bring your HTC into a bath or to accompany you in the bathroom for other purposes you can use a water tight ziplock bag to contain it. It will prevent the phone from contacting moisture AND you can still use the touchscreen.
I used to have a blackberry (obviously belonging to my my company ) that I bring into my weekly sauna session. It lasted a good 2 years in that humidity and heat! When it finally malfunctioned I realised it was because of some leaks in the ziplock bag. So remember to change the bag often.
My Desire, on the other hand, did not last as long coz I brought it into the bath room with no ziplock. In 9 months I am forced to switch to the DHD.
So ziplock bag yah?
i dropped my Desire HD in the snow .. it became all wet .. took out the battery, kept it warm for a half day and its still working fine with no problem at all .. Been almost 2 month now
Hello, Forum
In a tragic twist of events, my third smartphone went down into a watery grave a few days ago. I dropped it into a bucket of water but fished it out immediately. Since I have quite a bit of an experience with tearing down devices, I immediately set down to disassembling it. I did that put the parts in separate dry rice air-tight bags. 3 days in the bag. I cleaned the rest of the chassis up. In the end, there was some white residue on the logic board and on the chassis. The water damage indicator was red. I reassembled the device and tried to switch it on. No luck. I then plugged it in. The red light of doom flashed in my face.
I've been through a few threads and learned that the battery is the issue. Will replacing the battery rectify the problem, or should I not waste my money on that?
Also, will LG be able to help me out with this? I live in India, so dealing with "water damage" rejections won't be an issue.
I lost both of my previous smartphones with in months - Nexus One with a hardware defect and a stolen iPhone 4 - and I don't want a repeat performance for a third time. I'm also not looking forward to using a Nokia 101 for the next year. Please help me.
TL;DR version: Nexus 4 suffered water damage. Disassembled and put parts in rice bag. Put it back together. Flashing Red Light. Should I try and replace the battery or go to the service center?
Regards
Raptor
This morning, after leaving the phone over night, I noticed that upon connecting to the charger, the light was no longer blinking but a constant red. I read that in some cases, it turns purple. If the colour changes, then this might just be an error indication system. If so, does anyone have a key?
Regards
Raptor