Database Users

voice command button is stuck

So my voicecommand button is stuck, it won't come out and it is just stuck IN the unit.
any suggestions?
I don't think it's doing anything on the phone, because it's not activating the voice command, but it's stuck inside the unit.
help.

I had the same thing happen after dropping my phone. I tried prying it out, but that only made it worse. I would say if you are brave enough and don't mind chancing voiding your warranty to open her up.

but i didn't drop my phone, it just is stuck in there. ugh, don't want to make another trip to the repair place. i am worried they'll give me a refurbished phone.
thanks any way.

Same happened to mine. I took it to Verizon and they sent me a refurb. as they don't work on them. I wasn't thrilled at first but it looked brand new.

same happened to me, I couldn't get it out, I didn't drop mine, but I pushed the button in one time and heard a small crunch. The only thing I could do was take it back.
I've had a lot of problems with this device and buttons, I've had two buttons stick in like described and my "End" button has lost its shinny coating. I am on my third device now, fourth if you count the one that was defective on arrival and fifth if you count the first one in the store that was doa as well.

I had the same issue with two Sprint Moguls. Took both back to the store within a week of having each one because of the voice command button getting lodged in the phone and then the phone wouldn't sync. God love Sprint's ERP! If you have the insurance take it back and they will tell you at the store if you will get a new or refurb. Chances are you will get a new one which means new everything. I have three boxes of brand new mogul stuff in the closet and got three 512mb memory cards. lol

dhuff22 said:
I had the same issue with two Sprint Moguls. Took both back to the store within a week of having each one because of the voice command button getting lodged in the phone and then the phone wouldn't sync. God love Sprint's ERP! If you have the insurance take it back and they will tell you at the store if you will get a new or refurb. Chances are you will get a new one which means new everything. I have three boxes of brand new mogul stuff in the closet and got three 512mb memory cards. lol
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Same happened to me and I got my new one today from Sprint.

mine got stuck to i just got it out with a pocket knife.

Is it worth re-flashing to the original Verizon firmwares if returning it for a stuck button? Or would they not notice since it is a hardware thing?

PackFan said:
Is it worth re-flashing to the original Verizon firmwares if returning it for a stuck button? Or would they not notice since it is a hardware thing?
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This is why I sent mine in, and yes, reflash. It is a good idea if you can. Plus you will get more comfortable moving around between roms and radios.

Guess HTC won't help me get a new phone

This is the message I sent HTC, because I am getting kinda sick of how laggy my titan is. I don't have an insurance company so I can't return it to Alltel. I sent it 5 days ago and haven't gotten a response, guess to many people killed their phones on purpose.
Hello, I am currently using the HTC PPC6800 on Alltel, and I am having some problems with it. The down button stopped working, and the keyboard has to be pressed pretty hard for it to register the letters, the space bar misses spaces all the time. The power button is worn down so that sometimes it has to be pressed more than once for it to work. The call quality isn't the greatest, and I'll get roaming signs from inside my house. The phone is very slow with one app running, and lags very badly with more than one. I was hoping that I could upgrade to a newer phone. I'd be willing to pay some money, but I don't want to pay the $300 that it would cost elsewhere. Thank you for your time.

Well that is a pretty good letter. Was your 6800 a refurb? Mine is, and it still works awesome but I had to go through six refurbs to get this one really good unit. Sounds like you got the short end of the HTC hardware stick. That is really too bad. Was your phone in warranty? Let us know if they get back to you.

I bought it off ebay and it was used but it hadnt been activated or something weird like that, there were no scratches or anything. They emailed me back and said that they couldn't help because they don't sell phones. I can't go through alltel to do it since I didn't buy it from them.

Next time get insurance it will save you the headache.

Stuck buttons

Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!

Stuck Buttons
This is an issue with the Imagio. The only real fix is to have VZ send a replacement.
There has been a discusion on it here at PPC
http://forum.ppcgeeks.com/showthread.php?t=99190
And, if you look on the VZ forums there are more people talking about this.

mally2 said:
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
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yeah- like the guy said- a whole thread dedicated to the subject. and then you find out that even though you pay for insurance instead of getting a new phone they send you someone else's old phone that was broke and they fixed for you. nice. when my end button got stuck down i ended up ripping it off and fooling with it until it unstuck. had to use a little adhesive (totally lame) to make the cover stay on the actual button. definitely does not work as good. after that i started looking into all the ways i could to avoid using those buttons.
xda shutdown.
volume app's.
etc.

Mine stuck within the first 30 days so I made them give me another brand new one. They tried the certified like new thing with me but I wouldn't accept that. It did take a fair amount of *****ing on my part before they gave in.
Why would I pay for something new that doesn't last a month and accept a refurb?
So my point is, if your phone breaks soon after you bought it, don't accept anything less.
Also, I'm on my 3rd one. Verizon's policy after the 3rd one within a year is to get you into something different that's new and of "equal value" if you want. However, they will not openly tell you that unless you insist on it.

I'm on #2 and I am tossed between using the buttons as little as possible or as much as possible.

Added to Wiki
Hi guys, have just referenced this issue and thread in the Wiki. Hopefully some more travellers will find the info and offer some assistance.

freakin buttons
My wife and I both have Imagios. I have had mine replaced once already the buttons on the replacemnet are stuck and a new one is on the way. The buttons on my wife's are now stuck and she has a replacement on the way.
Verizon is telling me that they no longer let you get a different phone after 3 replacements. I would yell and complain, but what phone do they have thats better?

Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.

gilbenl said:
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
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I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.

mikebbass said:
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
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would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift

mally2 said:
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
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any info
can i get replacemnt on ebay

mally2 said:
any info
can i get replacemnt on ebay
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**** my send key is now stuck,..... though it works on pressure!!! damn!!!!! can i get replacement keys anywhre

If you have proof of purchase (IE original packaging,maybe a receipt), it may be worthwhile to contact HTC directly. I would assume that the phone was purchased w/o a plan and/or you're not a current VZW customer anyway. I would assume then that any defect/warranty issues would default to the manufacturer. I believe HTC has a 90-day warranty.

Hi
i tried conatcting local HTC india ,.,.,. they cant help.... can i get replacement on ebay or anywhere ... plssss its urgent

stuck buttons avoidance
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.

yatman60 said:
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
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Hi
well thats great!!! not sure what i can do now unless i get replacement buttons on ebay or any online stores

What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.

gilbenl said:
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
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Hi
The problem is i got the phone from my sister who lives in US.... i live in INDIA!!! bangalore to be precise!!! So HTC say they wont help.... my sis will be back after 6 months... LOL
Ps whats ESN... is tht the IMEI!!!! well its GSM unlocked thats as far as i know

Here's an idea: Call HTC USA and pretend you're wherever your sister lives in the US. Explain the issue (leaving out the bought as gift, sent to india part) and then when they say they'll fix it (which, if the phone isn't stolen or otherwise they will) send it to your sis in the US and have her send it to HTC from a US address. I'm sure with the large number of questionable phones floating around india/asia they're hesitant to replace it. When in doubt, lie. You purchased a product and you deserve coverage. Don't let their resistance stop you; you're certainly not doing anything illegal, simply circumventing their "security" measures.

Spam taken care of, not linking to topic to help him spread his 'cause'.

Rear speaker failure!!!!

Well it looks like T-Mobile will be getting a call from me today for a return. For absolutely no reason my rear speaker decided it no longer wants to work. Which means no ringer. I will admit I'm normally rough on phones and I know to get insurance when I got this one I didn't. How ever since this is clearly a hardware failure over the phone being abused I should have no problem. Just makes it a pain. I guess I can use the Fuze for a few days or just have no ringer till the new one comes in.
Ugh now the job of returning it back to stock form,LOL

i got mine early from walmart and the speaker died the next day. luckily was able to go back and get their last one.

Well since I had gone through WireFly I had to go through them for a replacement. That made it a bit rough but with a bit of *****ing I was able to get a reasonable deal with getting the replacement shipped out. They wanted the phone to be shipped to them for inspection first and then ship a new phone all the while I would be without service. Or I could have one shipped one day air if I payed for the phone again plus a 250 shipping guaranty and they would give me the 250 back when they received the old phone and keep the 99. What?!?!?!?!? I'm not buying the phone twice! I quick talking to and I get them to do 99 shipping guaranty and recredit once the old phone is returned.

i also had this problem this weekend. i had my phone for two weeks and the loud speaker just gave out for no reason. my phone performed like a charm thought i was one of the lucky ones with no lags or freezes ever! even after i installed quite a few apps. had to go to local tmobile store luckily they had them in stock but had to pay again for the phone while they reimbursed me for the first one. just takes about three days to see it back in my bank account. kinda sucks but im hoping this issue doesnt come back again. is this happening alot from other users?

My replacement hasn't had the same issue. KNOCK ON WOOD,lol.

i had the same prob after i did the update...this might sound a lil crazy but all i had to do was push the reset button under the battery cover

god wish i would of tried that before taking it back. i havent done the upgrade to rom 2.13 just yet kinda waiting it out. also, would that be considered a hard reset?

parmakr said:
god wish i would of tried that before taking it back. i havent done the upgrade to rom 2.13 just yet kinda waiting it out. also, would that be considered a hard reset?
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Pushing that tiny (red or yellow) button under the battery cover is just one of the ways to do a soft reset. Doing a hard reset would wipe the device completely and return it to the most recent "stock" state (last time a ROM was placed on the phone, stock or custom)....and that takes different steps than a soft-reset

Ya well that wasn't my issue. I did soft and hard resets. New ROM, old ROM, stock ROM. Nothing did the trick. Also when you smack the phone and you get sound then a second later it stops for good is a pretty good indication that it's hardware.

Mine went out all of the sudden too. It was out, then it worked again, then went out again. I took mine into T Mobile and my dude there checked it out and determined it, in fact, didn't work. They were out of stock so they ordered me one... Didn't have to pay a dime. Got it in 3 days. I had to live without a speaker for 3 days but it wasn't too bad.

[Q] Trackball failure - get replacement or deal with it?

The past day or so, I've noticed my trackball is on it's way out. Up/Down barely work anymore, and it takes 3 tries or so to get it to detect a push to wake the phone up using trackball wake.
Do you think it's worth it to risk trying to get a warranty replacement phone? I've read that a bunch of you guys have been RMAing the phone for the power button issue and getting back refurbished phones with bigger issues than the original problem you sent it in for. I'd rather not get stuck in that situation.
I've also read that the only phones HTC has left are the T-mobile ones, is this true? I've got an ATT N1 so that wouldn't do me any good.
Is there any chance of HTC actually repairing my specific phone? Or will they just send a refurb.
Thanks for any information and advice.

well, u can call and they will replace ur phone based off ur IMEI #. As for whether or not they have ATT ones you will have to call. I was rooted unlocked bootloader and did the refurbished route . Recieved a burnt screen, returned that and then finally got a good one on my second try. They were not assholes about it. HTC made it easy actually. They will repair your phone under warranty but you will be N1less for about 2 weeks . So if you can deal with that then do it. I couldnt, i even gave up my precious engraving due to the dust under the screen. They will need a credit card of some sort to put a $530 hold on it just in case u never return the refurbished one.

Try this first, turn off your phone/lock it then using a piece of cloth push the trackball in while rolling it in all directions. Sometimes dust etc will build up on the ball and cause it to become unresponsive.
If this doesn't work you may be able to change the small squarish part which holds the trackball. It's a little fiddly to disassemble your N1 to change this part but from memory it isn't held in place by wires or connectors but rather simply sits in place and should therefore be relatively easy to change.

Get it fixed under the warranty. It's free and requires absolutely no effort on your part. Don't wait, and don't try to fix it yourself.
Whether or not HTC still makes the ATT version of the phone is irrelevant, because all they have to do is replace the trackball assembly, not the radio. The only "risk" you're taking by having HTC repair it is that you'll be without a N1 for a little while. It doesn't matter if there's a chance that they'll send you back a device with more problems, because they are still responsible for getting your device back to 100% working status, and you can hold them to that until they make good on the agreement. If you don't hold them to it, then you're just encouraging bad customer service, which is what leads to those terrible situations you've been hearing about.

Obviously replace it!
If you have your warranty still, then just get your phone back to it's original recovery and firmware, and wait for your Nexus to get shipped to your door, then just ship it back in the box your new phone came in.
I unlocked my phone using the bootloader before any work arounds came about. Now I have a rooted Nexus with a warranty that will remain intact because the bootloader hasn't been unlocked
My experiences with HTC have always been good.
I received a new battery and headset with my replacement because the woman asked if I had any trouble with the accessories or battery. Just for my troubles they also sent me a new back cover. Just bring up "compensation" haha.
But yes, replace it. It's worth it, and the chances of getting an essentially new phone are a lot higher than you getting a piece of **** (which you can replace anyways with a single phone call, so why does it matter?).
Also, on replacing/repairing your phone. You choose which you want. If you want to wait a few weeks for YOUR phone to be fixed, then by all means wait it out. But if you're like me, and can't live without your phone for that long, order a replacement, as they send one to your door without you having to send yours in first.
Edit -
Buck Shot said:
As for whether or not they have ATT ones you will have to call.
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You definitely will get an AT&T one. I did. They are obligated to!

Replace it! I would be lost without it!!

Get the unit repaired so you can keep your custom engraving. (if any) HTC turnaround time is quick and your cell phone provider (I know T-Mobile did) should provide you with a loaner phone if you ask them.