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I want to get a Epson screen 003 or 004, and I bought it at a corp store,but I don't want any bull**** lip from the reps in the store.
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I exchanged mine, but it was also broken. I bought it at walmart, have the TEP with sprint, paid 0 deductible got a brand new one.
Had to call head office to get mine exchanged for defects.
JUST2SUAVE said:
I want to get a Epson screen 003 or 004, and I bought it at a corp store,but I don't want any bull**** lip from the reps in the store.
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I replaced mine and it has the Epson screen... it was due to the update bricking my Wifi, 4g and Hotspot radios... literally. My GF has the launch day 002 EVO and I 100% prefer the Epson screen... much better IMO. Noticeably heavier though. Also, the plastic at the top above the grill is kinda sharp to the ear.
JUST2SUAVE said:
I want to get a Epson screen 003 or 004, and I bought it at a corp store,but I don't want any bull**** lip from the reps in the store.
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I was told that if u do return it to the store u would most likely get a reconditioned/refurbished unit. I will be exchanging mine after the new 004 is released to the public under HTC"s one year warranty.
I exchanged mine, for a refund. Sick of this phone just came out and it's already lagging and capped at 30fps?
evoxsin said:
I was told that if u do return it to the store u would most likely get a reconditioned/refurbished unit. I will be exchanging mine after the new 004 is released to the public under HTC"s one year warranty.
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Wow
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how do I know if its referb or a new one?
whats the epson screen deal and how can i tell what screen mine has?
My 30 days are up today been waiting to try and exchange locally but they never have them in stock whenever I go so I called up Sprint and explained the situation. They added the TEP on to my account, said they couldn't do an outright exchange today because I was still in my 30 days but they would be able to tommorow. The rep is supposed to call me to set it up and send one out to me tommorow. Was pretty happy with the service, tried to add the TEP back to my account (had canceled it because didn't want to pay the 7 a month) but I couldn't because once you cancel it you can't add it again, the website greys out the option and tells you you cant, however the rep did it for me no problem. I think I will leave it on there for awhile, overall really happy with the service from Sprint so far. Hopefully I get an EVO with Epson screen!
I got my evo at Corp Store (i240 svc rd/ sante fe) on 6/4
the screen broke and i replaced it at same store on 6/23
and i got a bunk one so i got on the waiting list on the 23rd at 33rd Broadway corp store and was called almost week later to get my replacement.
so i am on my 3rd evo from corp stores.
tlordon said:
I got my evo at Corp Store (i240 svc rd/ sante fe) on 6/4
the screen broke and i replaced it at same store on 6/23
and i got a bunk one so i got on the waiting list on the 23rd at 33rd Broadway corp store and was called almost week later to get my replacement.
so i am on my 3rd evo from corp stores.
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Policy is they can only exchange it once, how u got three?
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How the Hell best buy get them faster?
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Could't do an outright exchange in your first 30 days? Sounds like bullcrap to me. I called Sprint's customer service line and told them my EVO was defective, they said, and I quote, "Of course we can exchange for a new phone since you're in your 30 day trial period." They offered that up, I didn't ask.
Funny how everyone gets different answers to the same issue.
bluehaze said:
My 30 days are up today been waiting to try and exchange locally but they never have them in stock whenever I go so I called up Sprint and explained the situation. They added the TEP on to my account, said they couldn't do an outright exchange today because I was still in my 30 days but they would be able to tommorow. The rep is supposed to call me to set it up and send one out to me tommorow. Was pretty happy with the service, tried to add the TEP back to my account (had canceled it because didn't want to pay the 7 a month) but I couldn't because once you cancel it you can't add it again, the website greys out the option and tells you you cant, however the rep did it for me no problem. I think I will leave it on there for awhile, overall really happy with the service from Sprint so far. Hopefully I get an EVO with Epson screen!
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Click to collapse
I returned the individual got on release on Friday, July 2nd due to the screen separation issues at a Sprint store. I got a 003 with an Epson screen, couldn't be happier with how the exchange worked out.
I've heard of people going through 5 phones at bestbuy, so I think they still have the 002's.
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JUST2SUAVE said:
Policy is they can only exchange it once, how u got three?
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well
1st phone was original purchase.Returned/replaced under Normal 30day Policy
2nd phone was defective out of box so i had to wait for 3rd to come in and thats what im on.
had they said no i would have just fully returned it all.
tlordon said:
well
1st phone was original purchase.Returned/replaced under Normal 30day Policy
2nd phone was defective out of box so i had to wait for 3rd to come in and thats what im on.
had they said no i would have just fully returned it all.
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Click to collapse
SHIIT, MY 30 days up this thursday, if cs cant overnight me or two to three day me a evo, im returning mine, cause the corp stores here stop taking people on the waiting lists.
went to the local corp store today (initially ordered off of sprint.com), told them that my screen was starting to separate and that my phone was rebooting on its own since the last update (second part is BS). They told me they don't have any in, but to bring it in so the tech can look at it and fill out a form for me to get on the list or whatever.. Got there and they told me "oh we must have gotten a shipment" and replaced my phone w/ a new 003 (build date 6/14/10). No light leakage, and when the rep handed me the phone, it was 90% done downloading the new update so I canceled it quick, so going to start rooting.
jjlee said:
went to the local corp store today (initially ordered off of sprint.com), told them that my screen was starting to separate and that my phone was rebooting on its own since the last update (second part is BS). They told me they don't have any in, but to bring it in so the tech can look at it and fill out a form for me to get on the list or whatever.. Got there and they told me "oh we must have gotten a shipment" and replaced my phone w/ a new 003 (build date 6/14/10). No light leakage, and when the rep handed me the phone, it was 90% done downloading the new update so I canceled it quick, so going to start rooting.
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they had a tech in store?
JUST2SUAVE said:
they had a tech in store?
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Some Sprint stores double as repair centers.
My original phone was broken (when I bought it). When they sent me a new one, it came in a cardboard box, no battery, no sdcard, no battery cover.
Called in to make sure it's new... "well to tell you the truth sir, it's reconditioned like-new.... no we can't replace it, because the phone that you sent to us was used, so we had to send you a used one.... I'm sorry sir, theres nothing we can do."
buyer beware...
thats usually how it works, especially with a phone in such high demand
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
DroidXChat said:
except that Verizon policy states that if you're within your 30 period, you can replace your phone with a BRAND NEW one
I've decided that if customer support won't send me a new one, there's nothing stopping me from just going around them. Since I'm still within 30 days, I'm going to simply return my phone for a refund of my purchase price, and order a new one.
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that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
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tmmedic20 said:
That is not necessarily true. O had to have my droid 1 replaced 3 times 2 of the 3 were brand new phone in return boxes according to the verizon rep I spoke to.
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i can always trust a verizon rep just like i trust a used car sales man
pima said:
that would work but what will you do when you hit the 31st day and you have problems then you will have to take the refurb.
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Click to collapse
or I can get a phone that has no problems.... just because you say "what will you do when" doesn't mean its something that's going to happen
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
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pima said:
My point is that when you send your xbox 360 in for repair they either repair it or send you a refurb and i bet you plug it in and play it. This is the same with phones so why is it a big deal if it works?
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I would agree after 30 days. But before it you should get a new replacement device not a like new device.
I'd just tell them that the phone they sent you was BROKEN so since you paid for a NEW phone you want a new phone.
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TBH sometimes if you describe the loophole you described to the person you're talking to, they will help you out.
I've literally told customer service reps for various things I've owned that I can simply do that, and they usually oblige.
Very true; i started having issues with my droid and customer service informed me that i would have to put up money for the replacement device. After they received the failed device they would credit my account.
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There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
I went round and round about this with them. You are getting new ones in the little white boxes without the battery (for now)
I'm not sure it's "refurb" providers send phones without the bact etc to help avoid people calling in pretending their phone broke and then selling one and keeping the other. I know you aren't doing that, but I'm sure that plays a part it why they do it like that.
xmunk said:
There are two type of replacements for the x only within 30 days. First would be a wfg which would come with charger etc. and would be back ordered. The second would be only the phone and for a doa which you had they are new searching the esn shows no other activation s. This one is only for the x atm.
I'm a vzw tech btw and have no reason to lie
Click to expand...
Click to collapse
yeah there are usually no refurbs around when a phone first comes out. so they set aside news ones to send out in the refurb cardboard box. saves them money of all the accessories w/ shipping, u keeping them, etc.\
i bet the phone is new.
Search wasn't working for me so I am going to try my luck with a new topic
My Epic broke a few weeks ago and was denied warranty service, so I suspended my phone service and I will replace my broken screen myself with one from another unit. Assuming Samsung wiped my device during their diagnostics test and my phone would require activation upon boot, will I be able to use my phone without cellular data/voice until I decide to resume my service?
I've read up that the G1s and Droids can be used unactivated by touching the screen corners and I have a link that says the Fascinate can be used with a dialer code (http://androidforums.com/fascinate-tips-tricks/171348-bypass-fascinate-activation-screen.html)
Would any of those work?
Pic of the broken sAMOLED:
http://tibwolf.smugmug.com/photos/1090857987_wGDm8-XL.jpg
Assuming I'm understanding your question right, the answer should be yes. Sprint sent me a replacement phone when mine was just SUCKING BATTERY. I "switched" the activation from one phone to the other a call to Sprint. When the service was switched, I turned the old phone back on, and it worked on wifi only (no cell or data connection). I'm assuming that signing back in to the market via my Gmail account would have worked fine, but I can't tell for absolutely certain as I didn't actually try it. SHOULD work though. If someone has a more concrete answer, that'd be great.
Why not pay the $35 at a sprint store for repair? We have to do these and evo's often.
And on topic yes market and email etc work on wifi without being activated.
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You should be able to. I was using my hero as an mp3 player for a little while after I got my epic. The only problem I ran into was I couldn't sign into the android market on my hero if I was using the same gmail address on my epic
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Sprint fixed my strewn for free. They actually gabe me a new phone at the store since they didn't have the parts. I called and made an appointment but they don't know what happened to my part
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I don't have TEP so the Sprint store wanted nothing to do with me.
I bought a replacement shell with screen on ebay for $35 so I will repair it myself. Samsung wanted $150 to repair it and every single Samsung rep I've talked to on the phone said that their warranty never covers a broken screen under any circumstances.
Hopefully I can make sure I have a working phone before I go off to bootcamp
Thanks for the input guys
tibwolf said:
I don't have TEP so the Sprint store wanted nothing to do with me.
I bought a replacement shell with screen on ebay for $35 so I will repair it myself. Samsung wanted $150 to repair it and every single Samsung rep I've talked to on the phone said that their warranty never covers a broken screen under any circumstances.
Hopefully I can make sure I have a working phone before I go off to bootcamp
Thanks for the input guys
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Since you already bought the screen, this isn't really necessary, but I work at Sprint and with TEP it is a free repair. Without it is $35. I promise! In another thread someone argued that this was not true, but it surely is. I'd be happy to take a pic of an eticket for someone without tep and it clearly shows the $35 charge populated for cracked/damaged screen.
I should mention I didn't purchase any insurance on the phone at all ($71.76 a month after all fees and taxes)
The manager at the Sprint store I went to, which also happens to be the only store in the area authorized for repairs, said that TEP would have been $35 out of pocket, and regular insurance would be $100. Once I said I had no insurance he pointed to a phone and said it was Samsung's problem
tibwolf said:
I should mention I didn't purchase any insurance on the phone at all ($71.76 a month after all fees and taxes)
The manager at the Sprint store I went to, which also happens to be the only store in the area authorized for repairs, said that TEP would have been $35 out of pocket, and regular insurance would be $100. Once I said I had no insurance he pointed to a phone and said it was Samsung's problem
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If they are corporate or preferred then they are seriously misinformed. The insurance is only for lost/stolen, liquid, or device is in 3 or more pieces. All housing/screen other than that is covered for free if you have TEP or ESRP, but if you only have ERP or NOTHING, then its $35 charge with the option to add tep after the repair or replacement.
I'd complain if they are a corporate or preferred store. If that's the case they are basically saying that they didn't feel like dealing with you, or they have not been properly trained on the new policies.
tibwolf I'm in the same situation as you ... can you tell me how it went? How difficult was it to actually replace it? I couldn't find instructions on the web.
I had my Epic for over two weeks before I activated it and it worked fine as everything but a phone. There were no tricks involved at all - I even did the Google setup so I could access the market, Gmail, etc.
I got mine @ the Bestbuy mobile store. The rep there said that Android based phones have to be actived to be used and that was the reason I couldn't play with a real one before purchasing. He would let me play with a Blackberry though.
Overstew said:
I got mine @ the Bestbuy mobile store. The rep there said that Android based phones have to be actived to be used and that was the reason I couldn't play with a real one before purchasing. He would let me play with a Blackberry though.
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Click to collapse
For him to say "android" based phones have to be activated is false. i had my htc hero without being activated and performed a factory reset and i just walked through the setup with wifi and I could do everything on the phone except the phone. When i bought my epic 4g, It was not activated yet I turned it on and messed around with it.
I hope this helps you out!
p.s - i dunno if this matters but both phones had been previously activated but were unactivated through sprint.
Sincerely,
D3luSi0n4L
I can confirm that you can sprint does repair cracked screens for $35 ( I also smashed mine with no (none of any kind) insurance. You can also use your phone through wifi by skipping activation.
You can bring it to sprint even if you have no account with them?
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ramsestut said:
If they are corporate or preferred then they are seriously misinformed. The insurance is only for lost/stolen, liquid, or device is in 3 or more pieces. All housing/screen other than that is covered for free if you have TEP or ESRP, but if you only have ERP or NOTHING, then its $35 charge with the option to add tep after the repair or replacement.
I'd complain if they are a corporate or preferred store. If that's the case they are basically saying that they didn't feel like dealing with you, or they have not been properly trained on the new policies.
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Click to collapse
^This. There was a recent policy change and this is now the policy. If it is repairable, the repair is free with insurance or $35 without. If it is non-repairable, water damaged, or stolen, then you can get a replacement under insurance and nothing without insurance.
Overstew said:
I got mine @ the Bestbuy mobile store. The rep there said that Android based phones have to be actived to be used and that was the reason I couldn't play with a real one before purchasing. He would let me play with a Blackberry though.
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Click to collapse
I had a Best Buy guy tell me the same thing and I had to correct him. Best Buy in my area doesnt know much about the phones they sell. I had my Epic for awhile and never had it activated, but I could use it on wifi for everything other than calls. I finally decided to acitvate it and switched back and forth for some time, flipping between my Evo and Epic. Both worked over Wifi, and still functioned without wifi, when not activated on Sprint. Same with my old Hero.
DiGi760 said:
^This. There was a recent policy change and this is now the policy. If it is repairable, the repair is free with insurance or $35 without. If it is non-repairable, water damaged, or stolen, then you can get a replacement under insurance and nothing without insurance.
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Click to collapse
Does this include parts? Also what kind of things can they replace? The bezel around my screen on the sides has hairline scratches that kinda bug me, I wouldn't mind paying $35 it they'd completely replace it. Please let me know asap!
Thanks!
D3luSi0n4L
Ok, so I was told that if I bought the best buy insurance that they would replace my phone on the spot no questions asked.
Well... my phone broke (usb is not recognized by any computer, so I think the processor is f*ed).
I took the phone to best buy and they they told me they had to send it in for repair. I was pissed. I then had to pay $150 for a loaner phone, not even an evo phone.
25 days later the phone comes back. They phone is still not fixed.
Now I am livid at this point. The manager is gone from the store so I am dealing with the peons. They said they called the manager and they want to send it in again for repair.
I told them that I followed the process / procedure and it did not work. I asked for them to replace it and they will not.
I told them I know they have power to overide things and replace the phone.
They still will not do so.
I NEED HELP. What do I do? Does anyone have anyone I can contact?
God, this pisses me off. Thank in advance for the help.
Ill tell you this....i had the same deal. Best buy told me the same ****, so I went to the sprint store and after looking at it they told me I would receive a refurbished one in the mail. Cool....its better than paying a deposit especially since I don't have TEP. Now....
3 days ago my usb port went all shaky on me. Took it to the sprint store again still without TEP. This time they replaced it with a brand new one even though it had that new camera (another story). Forget best buy. Manufacture warrantys can protect you.
Two things to take from this....best buys insurance sucks and the sprint store is a good option even without tep. Im waiting on open enrollment for TEP now because I done believe the third time will be a charm. Hopes this helps.
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Welcome to Best Buy's crap warranties. Same thing happened with my Droid. The Mic went dead, they sent it out for 2 weeks, came back with the "Speaker" replaced. The Mic still didn't work. Sent out again, took 4 weeks to finally fix the Mic. I got tired of waiting and got my Evo. The Mobile manager would do nothing. Said you have to wait for 4 failed repairs to get a replacement. I reported them to the state attorney generals office. Get the word out to everyone not to buy these **** plans. I wouldn't take one of these plans for free at this point.
david279 said:
Ill tell you this....i had the same deal. Best buy told me the same ****, so I went to the sprint store and after looking at it they told me I would receive a refurbished one in the mail. Cool....its better than paying a deposit especially since I don't have TEP. Now....
3 days ago my usb port went all shaky on me. Took it to the sprint store again still without TEP. This time they replaced it with a brand new one even though it had that new camera (another story). Forget best buy. Manufacture warrantys can protect you.
Two things to take from this....best buys insurance sucks and the sprint store is a good option even without tep. Im waiting on open enrollment for TEP now because I done believe the third time will be a charm. Hopes this helps.
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Click to collapse
Do you happen to know if this was a corporate sprint store, or a franchise sprint store like 'mobile lifestyle' that just deals sprint? I've not heard of a franchise store doing anything like that, but if one did I'd like to know. Maybe it just depends on the franchise, too.
In any case, yes - it's usually better to take problems like that to the corporate stores. Extended warranties from the likes of Best Buy and Radioshack are seldom worth it on phones (tvs and other electronics are another story, though).
It was a regular sprint store with in house techs to work on phones.
I have my brother's Evo on my account with mine and it's at BB for it's second try at fixing the boot loop. I told him he should have just paid the $35 at the Sprint store for a new one. I'll be cancelling that coverage at Best Buy and seeing if I can switch to the TEP at Sprint.
Awsome, I took your advice and went to the sprint store.
I paid $35 and got a new phone, no questions asked.
A small price for me to pay for making a bad decision at best buy.
Never will shop there again.
Good job man!!!!
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Last time I shopped at Best Buy they pulled that magazine scam on me. I started realizing that every month I would have a charge on my bank account about some magazine but never had the time to check on it. A year later I took the time and realized it was Best Buy who signed me up for it when I had paid for my purchase with my card.
If you google Best Buy scams you'll find a lot of horror stories with warranties and magazine scams.
I worked at Best buy for a long time part time. They (Sales Reps) mis-represent the warranty ALL THE TIME. It works the way its supposed to (according to the pamphlet no one reads), but not the way they present it.......("If it breaks we replace"). I've been screamed on too many times to count.
Nothing you can do until the General Manager comes back or if you deal with a Assistant store manager with some balls. Good luck
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Apex i ITR said:
I worked at Best buy for a long time part time. They (Sales Reps) mis-represent the warranty ALL THE TIME. It works the way its supposed to (according to the pamphlet no one reads), but not the way they present it.......("If it breaks we replace"). I've been screamed on too many times to count.
Nothing you can do until the General Manager comes back or if you deal with a Assistant store manager with some balls. Good luck
Click to expand...
Click to collapse
Yep... even though they do not work in commission they still have a hard time explaining to leadership why the service plan does not sell, and then when it sells its all based on lies.
to OP: the reason why they won't just exchange the phone on the spot its because it hits its revenue: you see, when the phone is authorized for exchange by the service center, the insurance company that backs up the plan refunds the retail price of the phone to the department but when they do it 'on the spot' basically the department has to eat 100% of the retail cost because they cannot send the phone for repairs (even if under warranty) and for the new phone that you are getting. The store might sent the phone back to the manufacturer but the store wont get full credit for the retail price on the device.
The best thing you can do is either locate the original associate that helped you and request the manager from the department or even the store manager and confront the associate in front of the manager OR call customer relations and see if they can help you as they can force the hand of the store manager and allow you to get a new device.
cruise350 said:
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Click to expand...
Click to collapse
Hell, I would do that but instead of videotaping it I would just wait for the associate to say that they replace it on the spot and then whip out my busted EVO and say "OK then buddy, replace my busted EVO".
My phone stopped reading the SD card and charging. I have a wall charger for batteries thank god. Took 19 days for them to say yes your phone is broke and you can have a new one. This completed my warranty so I have opt back into the BB warrant again. I said not now. They asked me a total of three times.
The first phone call I made was to Sprint to get their insurance.
....scam me once.
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Now that you got a repair from Sprint, cancel your black tie "protection" and get the TEP. Costs $2 less per month and it's a much better plan. That's what I just had to do with my Evo to get a replacement screen because the touch sensor was all screwed up and it had a white spot in the middle of it.
Best Buy manager wouldn't do anything, so I had him call and cancel for me and told him I'd be getting Sprint's plan. Maybe I'll even blog about it.
Sent from my phone with the geebees
afazel said:
Now that you got a repair from Sprint, cancel your black tie "protection" and get the TEP. Costs $2 less per month and it's a much better plan. That's what I just had to do with my Evo to get a replacement screen because the touch sensor was all screwed up and it had a white spot in the middle of it.
Best Buy manager wouldn't do anything, so I had him call and cancel for me and told him I'd be getting Sprint's plan. Maybe I'll even blog about it.
Sent from my phone with the geebees
Click to expand...
Click to collapse
Please blog about it, Best Buy is pretty evil and I see way too many people get f'ed over by their scams.
You'd be surprised how many times the customer service number will over ride the store.
Best buy isn't evil. Actually on the outside looking in and on the inside looking out I can honestly say for such a large chain they are pretty decent. Its hard to satisfy everyone. What gets everyone riled up is the way the service plan is sold and the unwillingness to help (in some cases) after its put to the test.
I've also seen customers try to scam the system as well so it goes both ways.
If you know what you are getting into and don't listen to the sales people that are put under TREMENDOUS pressure to sell the service plans (More important then the prduct itself). Then there are no surprises.
Ok well I have best buy insurance. Havent had a problem yet. But wouldnt it be better to copy all your sd card on to the computer. Erase your sd card. Then drop it in the toilet. They cover water damage right? Then the'll be no way they can fix it and they have to give you a new one the same day right? Good idea??
Evo - Myn 2.2 RLS 3 - Clockwork - HBoot .76
r.storm85 said:
Ok well I have best buy insurance. Havent had a problem yet. But wouldnt it be better to copy all your sd card on to the computer. Erase your sd card. Then drop it in the toilet. They cover water damage right? Then the'll be no way they can fix it and they have to give you a new one the same day right? Good idea??
Evo - Myn 2.2 RLS 3 - Clockwork - HBoot .76
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Click to collapse
Ummmm....last i checked they don't cover water damage only tep from sprint does
cruise350 said:
Go back to Best Buy with a friend and pretend to buy a phone, when they try to sell you on the best buy insurance video tape it and then you have proof that they lied about their insurance plan and force them to replace your phone.
Click to expand...
Click to collapse
As much as they deserve this and i would love to do this too i think its considered black mail or coersion isn't it?
Well, on January 19th I cracked the screen on my Epic when it fell off my truck. It's been at best buy since then, well they finally called me today to tell me they're junking it out and they have a replacement ready for me.
Well, I live in upstate NY and have been in Chicago all week, so hearing that voicemail today I got all excited and went straight to the store to pick up my new Epic (Ready to throw my old stand in Hero against the wall). I get to the store and they don't have any in stock! Idiots...so after 30 minutes on the phone, i'm going to another store aobut 15 miles away to pick up a new Epic...FINALLY!
Just would advise anyone thinking of Best Buy as your insurer to think twice...I know I'll most likely cancel this service as soon as I receive my new Epic. I'm sure many people have had great experiences with them, but this has totally turned me off...geek squad is a joke as they don't know what they are doing and they each seem to have their own take on what their policy is.
well, i'll shut up and look forward to getting back into the fun with my Epic again....I miss this sooo much!
Chris
Over a month for a replacement? LOL
Thanks for the heads up on Best buy. I'm on my third Epic and the turn around at the Sprint store was always one day.
Dude stick with the sprint insurance. I went through 2 phones and both times got them the very next day.
Definitely going the Sprint route next time around. BB is a joke, the Geek Squad in store staff is terrible as they don't even know their own policy...One of the PT girls in the mobile department was the one who told me to call their 800 number because they should be replacing the phone after 30 days. It bothers me that the only person who is of help is a college girl who I imagine works part time...I'm definately going to find the store manager and her mobile manager to thank her for her help....as for their geek sqaud, they can eat it!
Chris....oh yeah, can I start up sprint insurance at this point? Not getting the phone from sprint?
I cracked my screen too a couple days ago at 6pm I made my insurance claim. I had a new phone at my door by 10 am. So fn nice.
Epic 4g
At least you got a brand new phone. I love the price and turn around on my Sprint insurance, but I'm about to recieve my 3rd refurb because the previous two had hardware defects. At this point I'd wet myself if someone told me I could have and actual, new phone.
Sent from my SPH-D700 using XDA App
After the fourth you can.
styckx said:
Over a month for a replacement? LOL
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That's what I was thinking....wow. I have never bought a cellphone from best buy but is this normal for them? I have only bought computers from them. Just from my experience with best buy and a laptop I use to have I will never let geak squad touch anything of mine and won't buy their insurance
Sent from my EB13 Samsung Epic
The thing to realize about the best buy "black tie" insurance is that no matter what you do to your phone they'll either repair it or give you a new one no questions asked or fees charged, one month turn around excluded it's a pretty great idea.
The idea is great, but the execution is extremely poor...as in the right hand doesn't know what the left is doing.
I store near me seems to be one of the worst, from reviews I've read of the location.
I stopped by their store on monday to see, since that was the day AFTER it was promised to be ready on my invoice...nothing. BUT they promised to escalate with an email (more on that later).
The next day I left for Chicago to visit some family, and the first thing I did on wednesday morning was stop by a local best buy out there, heck there were 2 within 2 miles of where I was staying.
The store I stopped into was somewhat helpful, more so than my home store...they geek that looked at my info said he could escalate the case, but couldn't exchange in their store since the work order wasn't generated in their store...when he offered to escalate with an email I told him that was done 2 days ago...he pulled up the screen and said nothing was in the system, and generated an email to escalate.
Even after calling their 800 number minutes later to get clarification on their policy of handsets being replaced in the homestore, the lady on the phone pulled up the file and said "oh you were just in our chicago store" noting the excalation...I asked her if there was one from my home store, she said nope!
A-holes!
On paper this plan is well worth it, the problem is execution!
Chris
I guess the question then is, do the new epics come loaded with eb13 or di18?
this is a little off topic but best buy insurance sucks i had a laptop that stayed there for a month and got it back and half of the problems sitll there they fixed my screen but i had no sound though the audio ports and battery lasted for 10 mins... so i just ordered the parts (ebay) myself and fixed it myself
Black tie definitely sucks! My wife and I both have epics, she has black tie and I have the TEP. Well she dropped her phone a while back and cracked the screen, took it to best buy for repair. It took them over a month for it to get repaired. The idiots sent it off with the wrong serial number, so the repair shop sent it right on back. She sent it off in November and didn't get it until past the new year...
If you need a loaner phone from them while it gets repaired, you'll have to pay a $100 to use that loaner phone. Sure you'll get it back when you return the phone but what's the point of paying 10 a month?
I on the other hand, had issues with my headphone jack, went into the sprint store and right then and there they tried fixing my phone. It coudln't be fixed on site, so they just gave me a new phone. I was in the store for just about an hour. It's the way to go.
One more thing the TEP covers that Black Tie doesn't is lost or theft. If you lose your phone, your screwed under black tie. Under the TEP, you'll have to pay the $100 deductible, but at least you won't have to rebuy the phone at full price. She's switching over to TEP for sure now. Just like the previous poster stated, great idea, poor execution...
cswee1932 said:
Definitely going the Sprint route next time around. BB is a joke, the Geek Squad in store staff is terrible as they don't even know their own policy...One of the PT girls in the mobile department was the one who told me to call their 800 number because they should be replacing the phone after 30 days. It bothers me that the only person who is of help is a college girl who I imagine works part time...I'm definately going to find the store manager and her mobile manager to thank her for her help....
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Was she hot?
Jayavarman said:
Was she hot?
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Actually she is! But she also was more help than the people who should know more than her!
On a side note, the store is near the state university, that should also answer your question.
Chris
Jayavarman said:
Was she hot?
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Actually she is! But she also was more help than the people who should know more than her!
On a side note, the store is near the state university, that should also answer your question.
Chris
063_XOBX said:
After the fourth you can.
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Is this directed at me? Please do explain!
I have had the bb black tie for years now any issues with any phone they just give me a new one. Plus I got my epic for 10.24 the cost of the black tie. For me its been great kind of like getting upgraded phones for free. And im still up for a sprint 2 year upgrade on 11-11-11.
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