Database Users

T-mobile lead times: Whats going on??

Hi,
Ordered a Vario 2 from a T-mobile store about 4 weeks ago - still out of stock. Tried to order on-line, order was processed successfully but then had a follow up call saying its out of stock.
I really need to get off my current tariff so hope they sort something soon!
Is anyone else in this position/has anyone else managed to obtain a phone in the last month? Any T-Mobile insiders have an idea when your getting some?
Thanks,
Paul

Yeah i have ordered one on monday. Still no news os still waiting. Let us know whey u receive one.

just to upset u all. i ordered mine online on last tuesday, and got it the next day been playing with it ever since.

Hi there, if it's t-mobile UK you are referring to I ordered mine 12 days ago online and received it the next day. I was told on two occassions when I called them that they were out of stock, but one day I rang they had 500 odd in stock. That is when I rushed my order through online.
This would mean I had mine when your order was waiting. I'd ring them and play hell if I were you.

Thanks for the tip off g00nerz. I guess there possibly working through a back log of orders, that said, I am not impressed at having to wait a month when other people have got one very quickly - I'm going to give them hell tomorrow!
Many Thanks.

I ordered my vario ii through t-mobile direct from my holiday in spain on monday 8th october and it arrived at my home in the uk the next day.....
these are rushing out of stock so fast, so it you can grab one, get it fast...

This has really annoyed me - thinking of choosing a different carrier - its ridiculous to wait 4 weeks for a phone - the store hasnt even given me a courtesy call. I know they're in short supply but I've ordered two in the last month and neither has been sent!
Thanks for letting me know the "state of play"

Hi All,
Rang Tmob this morning inquiring the status of my order and apprantly the update is that there are component shortages (did nto say what components) but the long and short of it it that the phone will now not be available until the end of the month !!!
So i guess we will still be waiting a while then !!

I spoke with T-Mobile yesterday as I was expecting a swap out unit today. It appears that the current batch they have in stock is being held back for quality checking. I had a problem with mine (another replacement received Monday) which indicated that the manufacturer (HTC) has not carried out the vendor specific setup properly (ie keeps asking for a network unlock code). I can only assume other stock units have got the same problem.
PaulB

Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...

mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
Click to expand...
Click to collapse
On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)

Forget T-mob NL, I ordered mine on Oct 3, 2006 and no delivery until now.
smarty77 said:
On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)
Click to expand...
Click to collapse

mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
Click to expand...
Click to collapse
I wouldnt worry about that, it disappears and re-appears all the time! When I went to sign up for a web and walk tarriff the other week the only phone it would offer me (and put in the basket!) was a v3 razr - in pink! Phoned customer services and they said that the website was in the process of an overhaul and hence it was in error.

Tell a lie, just checked my e-mail and its been dispatched -- hoorah! Should be here before 1 tomorrow apparently.
Maybe the MD of T-Mobile reads the Hermes message board?!

mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
Click to expand...
Click to collapse
Since T-mobile introduced the new WebnWalk tariffs on Oct 1st 2006, the Vario2 has flown off the shelves becuase the handset doubles as a USB modem for laptops and the WNWPlus is a better package than anything Vodafone or Orange offer with their data cards. This is why I bought one to try out for my company, I know of another company that bought 31 for their sales staff in one hit and more of my customers are doing the same having been pleased with what I've told them already.
T Mobile takes the phone off the website when they sell out which accounts for its dissappearance. I must say though as a business customer the service is fantastic, everytime I have called CS I have got through in under 2 mins usually it takes a few rings once I have got through the menu system to the right department and am very pleased with it. I've got my TT6 installed with my GPS236Slim receiver, can take calls whilst its plugged in to my laptop as a modem and Remote Access (Terminal Server) is usuable even when not in a 3G cell so I'm in heaven and it works on the norfolk broads of all places!!!!!

Ah that's not so bad, then. Never having used T-M before I didn't expect that. I would have thought that just marking it as not currently in stock would be a better option that pulling it, but maybe that's just me.
I guess I just check the site to see when it reappears, then!

Awesome. I just had a call from T-mobile UK. The Vario 2 is now in stock and I can order one for delivery tomorrow.
I had to check on some things so called back, spoke to someone else, and suddenly they've not been in stock today and won't be available until next week.
Mr. left hand and Mr. right hand need to get talking, I think.

T-mobile told me that they'l have them in stock this week when rang them last week. I've just come off the phone from t-mobile and they've just told me they had no idea when they'l have them in stock and to try next week...... wtf cant they get their act together. I've never known anything like it... if only orange or vodafone matched the web n walk tariff then i'd be off like a shot!!! (i think its ony a matter of time) if anyone from T-Mobile is reading this "this get your act together".

Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!
WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??
Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !

oac966 said:
Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!
WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??
Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !
Click to expand...
Click to collapse
My vario comes tomorrow... I live in The Netherlands.
T-Mobile in the netherlands had also problems with the vario II stock. But after 2 weeks its solved and they do delivery's from monday!

Vodafone UK and the HTC HD2 - watch this space

rather tha adding this to page 14+ of the existing thread I thought it was worth bringing it to frustrated Vodafone users.
Like most I was caught by VF pulling this device, so I tried the other networks, O2 no stock, Tmobile no stock, both unsure when. Tried 6 london O2 shops - no stock.
Rang HTC Europe and spoke to the VF account manager.
HTC line is :After discussions, VF are to contine supplying this phone. It may take until early next week for them to filter this fact down to all sales staff and shops but we should be seeing supplies comming in within the next week,
HTC sales manager asked me to phone if I still keep getting the 'we no longer supply' message from VF after monday next (21/12)
WATCH THIS SPACE
22/12/2009
I phoned VF upgrades up to see what the current VF line is.
Was informed that whilst retail customers will not be supplied the person thought that VF business customers will still be supplied!!!
Passed this on to HTC Europe VF account manager, who stated that this was incorrect and would follow this up with VF and get back to me.
Awaiting a call

Interesting... will definately be watching the Vodafone forums for this.

That could be interesting as there are reports that Vodafone maybe pulling it altogether from sale in favor of iPhone. Here is a original source

Not even on the business web site now was on there yesterday
http://www.vodafonebusinessshop.co.uk/PhonesViewAll.html

i still maintain, this is a poor move from VF

I was with vodafone, ordered the HD2 back in November when originally released on vodafone's website, kept on getting fobbed off with out of stock. Ordered with tmobile on the 1st, took delivery on the 12th. Not alot of stock is getting supplied to shops because they are selling out from the web sales.
Vodafone were a complete bunch of sh*ts. I was told "yes we have in stock right now", I pay for the upgrade and then "oh not in stock". A week later, "Yes in stock", "no not in stock", "General recall", "not selling anymore" ,"yes we are"
The way new customers and existing customers have been treated is disgusting. Have a look at there own forum!

I have to say that I'm proberly one of the few people who got the HD2 from Vodafone when it was launched. Then a fault developed with the screen, however I also got the run around from VF for about a month, with the same story. Finally today (16th December) my local store managed to get me replacement handset, they pulled alot of strings as I'm lead to believe, they also have been told that the phone is being discontinued. But no reason has been given. Also that if this phone goes bad within 28 days then no replacement though they will offer alternatives to the HD2, like what?!

I'm really annoyed by this. After being told by stores last week that retail shops would not sell them anymore, then getting teh email from the eForum mods to tell me that HD2s were no longer available I left Vodafone to join T-Mobile. It cost me two months line rental (£70) to end my contract and get my PAC.
Only today, one of my colleagues at work has had a phonecall from a Vodafone store to tell her that they just got 9 HD2s in!!
If Vodafone are going to re-supply then I've missed out on the free upgrade that I was offered and it's cost me £70. If this is the case I can safely that I'll never rerturn to them, regardless of the handset of deal they offer.

Have you still got the email that says it's no longer available? If so, you could always draft a nice whinge letter to Voda, enclose a print out of the email and ask them to refund the £70 as a "goodwill gesture"

They were telling me the 23rd of december this morning, upgraded and waiting now, did post but someone seems to have deleted that thread. lets hope for next week.

Well bought mine from mobiles.co.uk last week, arrived Tuesday - great device and even better it comes unlocked as well.

Its arrived time for a play

need info for Tmobile HD 2 in USA (closed)

-closed-
*couldn't find the phone, its out of stock..

ouval10 said:
hi all,
i'm sorry for disturbing you all..
i live outside USA, and i want to buy a Tmobile HD 2 in USA.
is there anybody knows how can i buy the Tmobile HD 2 without plans? how much is it without plan? because i have a cousin that can ship the phone in a few days, so i will need the info about the price..
(please don't give me a price on ebay, because i need to buy the phone at the Tmobile store)
Thanks in advance..
Click to expand...
Click to collapse
The price is $449 plus tax through tmobile.

addicus said:
The price is $449 plus tax through tmobile.
Click to expand...
Click to collapse
is it still available now? i heard that they're all out of stock..

I'm unsure. You have to order online or call.

out of stock online and stores. hv to wait for one week.

OMG then its finished for me..
my last chance is monday..
cause my cousin will be leaving at tuesday..
do tou guys think it is still possible?
my cousin is in seattle, and i havent heard from him since yesterday..
gosh i am so curious

I've been dying to get it, but it is out of stock..
I went today to T-mobile store in Pleat Hill (SF Bay Area), and it's still out of stock.
the rep said maybe by Monday, but he's not sure

thanks for the info duke911
my cousin is in seattle right now, but tomorrow he will leave and go to portland, and going back to seattle at monday.. maybe i'll try to contact him later, just hope that there will be new stock in monday..
also, i have a simple question.. i have to unlock the phone cause i will use it in asia, and i am wondering how is the unlock process? is it gonna tke a longtime? can i ask the retail store to unlock it for me without have to call and send a fax?

It sounds like u need the European/Asian version. It is much easier to get on Ebay and such.

yeah i think so, but my cousin just moved to USA, and he never had any experiences with ebay or anything like that.
so as far as i know, the only way is to ask him to go to the retail store and try to find one (or is there any other store that sell the phone without contract at the same price?)
i tried to ask, and finally had come to a conclusion that they will restock on monday, so i hope that i can still make it, cause that is my last hope..
thanks in advance

Some Radio Shacks carry them and still have a few in stock, so tell him to call around.

hi amb9800
thanks a lot for the info, it is very useful
the problem is i dont know if the radio shacks sells them without contract or not, cause i want to buy the non contract one, and ask them to unlock it
thx for the info anyway..

ouval10 said:
yeah i think so, but my cousin just moved to USA, and he never had any experiences with ebay or anything like that.
so as far as i know, the only way is to ask him to go to the retail store and try to find one (or is there any other store that sell the phone without contract at the same price?)
i tried to ask, and finally had come to a conclusion that they will restock on monday, so i hope that i can still make it, cause that is my last hope..
thanks in advance
Click to expand...
Click to collapse
The reason why is the TMo US version will not give you 3G network in Asia or Europe. They make a version that does and it is highly available in Europe and Asia. The great thing is it works in both places so you should be covered. Truth is it would be a better phone for you from the information you've given us.

yeah i know that..
but anyway, i still prefer the Tmo US version, it comes with a bigger ROM size than the asian & european version, and it also comes with 16GB micro sd.. the Asian only comes with 8GB micro sd..
well, just called my cousin and turn out that he lives in Lynnwood seattle, and the nearest mall is alderwood mall, that has Tmobile retail shop there.. hope they have a new stock in monday..

Ebay?
Why don't you try ebay? You'll pay a little more of course, but at least HD2s are available for purchase.

as i already mentioned above, my cousin is just moved to US for 3 weeks, he doesn't know how to purchase something online (yet). so the only clue that i can give to him is to visit Tmo retail store. is there any news regarding the new stock?

Walmart
All Walmart stores sell the phone without contract for 500.00 outright plus sales tax if applicable.

thx polera257 for the info, but unfortunately my cousin is completely blind about the road maps and the only place that he can go to is the alderwood mall, lynnwood..
he is on his way to the mall to see if there's any HD2 spotted yet..
wish me luck guys.. i am so dying to have it..

I called T-mobile store today, and they said they did not receive any HD2s today
the lady said they received a bunch of different phones, but no HD2
she said that I should be notified when the device arrives since I'm on the waiting list
Man! I kinda feel like someone waiting for a heart transplant , this really sucks!

@ duke911
wow it really hurt me
until now, i cannot contact my cousin, we wouldn't reply my bbms.. so i don't know whether he got the phone (hopefully) or not..

How to order from Amazon.de and ship to UK?

First of all sorry if this is the wrong section but the Q&A looked more like Note related question rather than ordering assistance.
I am trying to order from Amazon.de and have it shipped to the UK, tried and almost succeeded when i ordered it, a case and a host USB lead. It said it had shipped (all of it) last week but soon after i received an email saying that the Note could not be shipped do to weight problems?
So now i have been screwed on the shipping for the extras and they wont send me the phone, have tried several times but when i get to confirming the order it says the same thing about electronic goods.
My question is for anyone in or around the UK that has received a note from Amazon.de how on earth did you do it lol i have tried emailing and phoning them since i have a German speaker in the house who can help out but nothing back yet in over 5 days

I ordered my Note from Amazon.de a few weeks ago but didnt order extras to avoid any complication. I ordered those from elsewhere and in the uk. My Note arrived in a few days with no difficulties at all.
Try doing the same.

grim00 said:
I ordered my Note from Amazon.de a few weeks ago but didnt order extras to avoid any complication. I ordered those from elsewhere and in the uk. My Note arrived in a few days with no difficulties at all.
Try doing the same.
Click to expand...
Click to collapse
Sadly i have tried that just the note on its own gets the the confirmation section before saying it cannot be shipped to my chosen address (mainland UK) funny thing is i have already had several items from amazon.de throughout the year including some very expensive items and very inexpensive items.
Really want the Note but i refuse to pay the prices some users think are fair in the UK especially for used models, i mean £500 for a USED item when i can get it for £350 :s

Yes the UK prices are a rip off as are the contract prices which is why i went to amazon.de. I must have been lucky as that was my first ever purchase from there.

I successfully placed an order for a white Note via Amazon.de on Tuesday last week and received it without any issues on Friday ...
That's not very helpful to you I know, but just wanted to let you know that even until very recently, orders have been going through fine with them with shipping to the UK ...
For info, I ordered without accessories ...
Hope you get it sorted cos the cost saving is fab

I wonder if they've got wind of people ordering it to save a fortune and put an end to it. I got mine from Amazon.de at the beginning of January for just 410 Euros. It arrived at my house the following day and bizarrely enough even though it came with a Euro mains plug it was shipped via City Link and came from Milton Keynes.
Sorry that doesn't help you.

I'm not sure why anyone is now ordering through German amazon as the price is now €564 around £475 but UK price is now £519 so for £45 more you get UK delivery and UK warranty. . I was gonna order from Germany but due to sgreen problems chose UK and I'm glad I did cos first note had a really bad screen and amazon replaced it and paid for return postage
Sent from my GT-N7000 using xda premium

And worst UK prices have increased. Handtech was selling for £480 when I ordered from Amazon.de.
Sent from my GT-P1000 using xda premium

Right i went away and tried a few different addresses just in case it was the layout of the address that was messing with the system. Tried 5 different addresses from around the country (friends) and two business addresses (my current and previous) with no luck but i am now thinking it has something to do with what Lakota suggested? as i ordered about £3000 in goods from them before Christmas?
And with a discount i get normally it would mean i would get the Note from from them for around about £350 DELIVERED that's the only reason i am trying to push for this.
Would anybody mind logging into amazon.de and trying to purchase a note for a test? i get as far as choosing an address when it fails so nowhere near checkout? it would make things clear or at least solve an issue because if someone from the UK can still do it, it has to be a problem with the storage of my addresses thats causing the problem.

Just tried the order process again ... I get all the way through to the payment page ... Address went through fine

I order one January 15th, shipped 17th, arrived 19th.
No extras.
Price paid: e546.68 = £441.98 (by my calculation).
Judicous use of Google Translate helped.
Lovely machine. Glad to join this forum.

SXiCate said:
Just tried the order process again ... I get all the way through to the payment page ... Address went through fine
Click to expand...
Click to collapse
God damn it what am I doing wrong then, no matter what I do it rejects the address every time :/ I don't know what else to try. Going to try some more address changes tomorrow then give up
Sent from my Optimus 2X using XDA App

Looks like Amazon have run out of Notes!
The only links now are to used Notes - 481yoyos! I paid on 450 for a new one.

did you all order new ones? because for used products, the seller can restrict the shipment to Germany.
Sent from my GT-N7000 using XDA App

bud.de said:
did you all order new ones? because for used products, the seller can restrict the shipment to Germany.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Yup mine is a brand new white Note ... Amazon.de are showing as having 11 in stock at the moment ...

mine was ordered on the 7th and came on the 9th. you can email custmer service or call them with number given on same webpage. i had to call them a couple of times for replacement. ist ***** hung up on me cause i couldnt speak german. next chap was nice and helpful but phone was out of stock so advised only refund after i sent phon ebcak. but phone worked fine after software update so didnt send it back. having some issues with sd card though, dont know if it is the card as phone works fine without card.
since i had enquired in my email if available for delivery to uk a week or so ago and to let me knw when in stock as i wanted to buy one more note. they emailed me last week saying 1-2 week lead time for delivery to uk so they did get more stock unless they ran out of it again. and yes it was for the black/blue note and not the costlier white one.
call them to sort out your probs. 2 people i spoke to at amazon.de customer service spoke ok english and were helpful but one ***** hung up on me cause i didnt speak german.
wtf yesterday was showing as 503euros now today showing 70euros more!

bubblesmoney said:
... ist ***** hung up on me cause i couldnt speak german. ....but one ***** hung up on me cause i didnt speak german.
Click to expand...
Click to collapse
So you ring a German company in Germany and call someone a ***** because they can't speak English!
You sir are a twunt.
---------- Post added at 02:34 PM ---------- Previous post was at 02:32 PM ----------
SXiCate said:
Yup mine is a brand new white Note ... Amazon.de are showing as having 11 in stock at the moment ...
Click to expand...
Click to collapse
Which Amazon.de are you looking at?
Amazon have no stock at the moment, Amazon Sellers on the other hand do.
ATELCo are the first seller listed.

Titus A Duxass said:
So you ring a German company in Germany and call someone a ***** because they can't speak English!
You sir are a twunt.
---------- Post added at 02:34 PM ---------- Previous post was at 02:32 PM ----------
Which Amazon.de are you looking at?
Amazon have no stock at the moment, Amazon Sellers on the other hand do.
ATELCo are the first seller listed.
Click to expand...
Click to collapse
i didnt call her a ***** because she couldnt speak english. it was because she didnt pass me on to their english speaking colleagues who deal with international customers bearing in mind i called their separate number for international customers (excluding german, swiss or austrians who have a separate free call back number from amazon.de) at my cost on a number they provide for international customers like me.
if you take the time to amazon.de customer services contact us page, and use the option for phone contact, they will call you for free if you are in germany, switzerland or austria. but for other countries they give another number international customers can call. You are the twunt if you expect a company that gives a separate number for international customers to call from outside germany / austria / switzerland but still speak only german. jerk.
for your information they do have customer service operators that speak english and i spoke to two of them who were good. they also have reps who write back to you in engish and they wrote back to me in english. and they wrote back to me in english by email informing me of new stock as i wanted to buy another note.
twunt yes but thats you sir and not me!
why because they allow me to use my uk account name and passowrd to buy from that website with delivery to the Uk and EU wide warranty and they do have reps thats speak and write english, all that ***** had to do was forward me to one instead of hanging up. That goes against their own customer service moto to provide the best customer service of any company.
rant over.

Right I finally got an email back claiming to not know why I can't order a new note (while in stock) and when I asked why I couldn't order from their warehouse they said they do not ship from warehouses to the uk? I would have though most products make that leap?
Anyway with the prices becoming stupid I guess I will just pass in the note for now since it was going to be replacing my half dead optimistic 2x but it looks like I will be holding on a while longer lol
Thanks for the help and suggestions guys/gals, I will be a note owner some day and.....I'LL BE BACK!!!
Sent from my Optimus 2X using XDA App

Hi!
Here some galaxy notes in stock: http://www.electronic4you.at/samsung-galaxy-note-n7000-blue-16gb-129711.html
(Austrian company)
regards

[Q] Are the S4's going to be easily unlockable?

Hi all,
Long time joiner on here but left shortly after joining when I joined the "i" bandwagon. I have since got an S3 and now about to order an S4 having come back to the Android world!
So to begin with ....
I know it's difficult to say with a unit not even out yet but based on how the previous samsung's have been, will the S4 be easily unlockable?
My issue is that I am on a good contract with O2 but they're not willing to issue me an S4 without getting onto a 24 month contract even if I pay a fair bit upfront.
So my other option is that I buy a Orange/EE unit on a 12 or 18 month contract, get it unlocked and then stick the O2 sim in there.
And then with the S3, that can take the sim that comes with the new contract as I need to port an old pay as you go secondary number over anyway.
I won't place the order however if we're talking months before unlocking it as it will be pointless getting it without being able to use it
Thanks!
AJ

akash_84 said:
Hi all,
Long time joiner on here but left shortly after joining when I joined the "i" bandwagon. I have since got an S3 and now about to order an S4 having come back to the Android world!
So to begin with ....
I know it's difficult to say with a unit not even out yet but based on how the previous samsung's have been, will the S4 be easily unlockable?
My issue is that I am on a good contract with O2 but they're not willing to issue me an S4 without getting onto a 24 month contract even if I pay a fair bit upfront.
So my other option is that I buy a Orange/EE unit on a 12 or 18 month contract, get it unlocked and then stick the O2 sim in there.
And then with the S3, that can take the sim that comes with the new contract as I need to port an old pay as you go secondary number over anyway.
I won't place the order however if we're talking months before unlocking it as it will be pointless getting it without being able to use it
Thanks!
AJ
Click to expand...
Click to collapse
The other option is to buy a phone from phones4u, Im sure all the phones from these companys are sim free and you also receive a pre order pack including a case, sd card and a car charger.
you can also get 12 month contracts on vodafone.
And if you go through quidco or topcashback you can receive cashback for these too.

Let me drop them an email
I did ask dialAphone - theirs is locked but did not think about P4U

akash_84 said:
Let me drop them an email
I did ask dialAphone - theirs is locked but did not think about P4U
Click to expand...
Click to collapse
thats strange about dialaphone, I thought all their phones were unlocked too. I ordered my htc one X from them and it was unlocked.

Just had a live chat with P4U, have to say, very impressive. No waiting, she was extremely quick to reply each time and clearly UK based
So basically if it is ordered online, it might be unlocked but there is no guarantee it will be for certain.
BUT, if bought in-store, I can request an unlocked unit.
I think this will probably be the way to go

akash_84 said:
Just had a live chat with P4U, have to say, very impressive. No waiting, she was extremely quick to reply each time and clearly UK based
So basically if it is ordered online, it might be unlocked but there is no guarantee it will be for certain.
BUT, if bought in-store, I can request an unlocked unit.
I think this will probably be the way to go
Click to expand...
Click to collapse
Yep had nothing but positive experiences with both dialaphone and phones4u

Its on unlocked mobile for £529 I'm very tempted, but was in o2 shop today and the guys there reckon it will be under £500 within a couple of weeks to buy locked to o2 so might be worth waiting for a few weeks

With Three it's £15 to unlock and you can do it right away.

Thanks all for the replies
I'm going to take the punt and go for an Orange S4. I get 7 days to return it so if it's locked on Saturday or whenever it arrives, I'll just have to send it back or maybe speak to Orange first to see if they can unlock it with the threat of cancelling the contract if it's not.
And if that happens, it'll just be a case of waiting or maybe going with O2 and the deal they have offered to upgrade which is not a nice one!