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Hello everyone,
Lately I'm having a lot of issues with my HTC TyTN while in the past I didn't have any. I believe they all started when I upgraded to WM6, but the thing is I don't want to downgrade. However, what makes me think twice about it is the fact that I dropped it down few weeks back and there's a major scratch down at the bottom of the screen where touch screen there doesn't work and when you press there it goes a bit to the left or right accordingly...! The screen needs calibration like all the time because it's not accurate.
Moreover, sometimes the hardware keyboard doesn't work and I need to make my phone sleep and then wake it up again and it would work. Last night I also got a key locked.. and it wouldn't work until I made my phone sleep and then work again.
Additionally, if my phone is locked, and I receive a phone call, and while talking to the phone I receive a message, when the phone call ends the phone is like crashed and I need to make it sleep and wake up so that it works well again.
Anyone who can give me any kind of suggestions or advices on how to solve or decrease the problems please?
Thank you.
None of those problems are WM6 problems.
You said you dropped your phone so i think its a hardware fault? Coz for me WM6 save's my HTC 8525 from bricked and now works fine.
You think? I think the screen alignment problems might be due to dropping the device on the ground once but I doubt the rest are. I believe they are driver bugs from WM6.
Do you think I should take it to get fixed? Would my warranty cover that?
Anymore have an opinion on the matter, please reply. Thanks.
Moreover, sometimes the hardware keyboard doesn't work and I need to make my phone sleep and then wake it up again and it would work.
Click to expand...
Click to collapse
I had the same, when I used WM 5.0 (it happens on three diffrent devices - all of them comes from T-Mobile UK) - after upgrade WM 6.0 (Schaps) it's still happens, but very rarely.
Drivers might be part of the problem, but I think dropping it has played a big part.
If it was me I'd downgrade to the original setup (follow MrVanx's guide) and try that. If the problems persist they are hardware related, but you are in a position to try for warranty because of original set-up. If the problems go away, upgrade again and try to isolate which bit of software caused the problems.
But the reality is that if you've dropped your phone hard enough to scratch the screen that's probably the root of the problem which is probably not covered under warranty anyway...
Well it wasn't that hard hit on the ground, it's the fact that there was a tiny rock on the ground and that's where the screen hit...!
I have the same problem. Dropped it for about six months ago. The problems started just a couple of weeks ago. Strange. I'm gonna try the waranty. Even if I have a few scratches. Also my speaker doesn't work anymore.
Any more suggestions/ideas?
My first response is the definitive response.
If you are still concerned that WM6 is the problem, then go back to WM5.
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
Click to expand...
Click to collapse
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
Click to expand...
Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
Click to expand...
Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
hi maybey you install app thats not modifite for hd2 giving you this isseu have you try a hard reset you whil lose all apps installed but then you whil now if its app causing this, if its not fixed take your hd2 in for repair
how do i hard reset check this
http://www.hardreset.eu/htc_hd2_leo_hard_reset_soft_reset_en.html
grtz weesje
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
Yep, that happened to me plus the screen started jittering with some weird actions. I sold the device and ordered a new one, to be delivered dec.19.
robertc17 said:
I've got the same issue. I can't find any reliable way of getting the screen to respond apart from to get someone to call me and then after some bashing on the screen it starts working again. I've even updated to the latest ROM in the hope it would cure the problem - but it didn't. I contacted HTC support they offered to repair the device...
Click to expand...
Click to collapse
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
warhead1 said:
I've contacted Handtec about the issue, my phone's just marginally inside their 28 day replacement policy so hopefully I can get a new one out of them.
I tried a hard-reset before, didn't fix it. And I've found that if I place my entire palm over the screen and give it a bit of a squeeze then that restores life to the screen for hours or days at a time
Click to expand...
Click to collapse
Sounds like the connectors under the screen came loose, either because it was dropped or just shouldn't have passed QA. Definitely a candidate for repair/replacement.
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
jagnet said:
By the way, if this happened even after 28 days you would still be covered by warranty...no matter what some dodgy resellers say
Click to expand...
Click to collapse
Oh of course, but the regular warranty process is to repair the phone. Being so new, I'd want a replacement.
For what it's worth, I posted a message asking about this same fault a couple of weeks ago but with no replies. I emailed HTC and they said it was probably a hardware fault and to either send it to them for repair or contact my supplier (O2). I spoke to O2 and they suggested that it might be because my SIM card is a few years old and suggested trying a new one. I thought this was worth a go so they sent me a new card but the screen still becomes unresponsive and the fault also survives a reset. In fairness to O2, they are now sending me a replacement unit which should arrive on Monday.
Question wifi related
deleted - wrong thread
warhead1 said:
Been using mine for a couple of weeks, but just now the touch screen has been acting up. Sometimes it responds sluggishly and sometimes not at all.
At first I thought it was one of my apps running in the background, but even after a soft-reset, the touch screen still doesn't work. Can't even enter the PIN to my sim card.
Found that if I gave the screen a few solid taps here and there, the screen would start working again.
This happen to anyone else?
Click to expand...
Click to collapse
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
FriedSushi87 said:
The same thing happened to me. I think it was because I left it in my hot car. HTC fixed the problem, for free, inside warranty, and just sent me back my phone 2 days ago. It's even got a brand new screen. NO SCRATCHES>
Click to expand...
Click to collapse
I sent my back and the first time it came back and worked for a week and then stopped working completely. I sent it back a second time, they paid for shipping and ordered a new screen and replaced the old. Nice thing, I bought the phone used and the warranty was still intact.
hi,..
i own a HTC legend with A1 (Austria) Branding and made a 2.2 Over the air update. when i started to use it i thought that it would be faster but this has now rly changed.
Last thursday i could use my legend properly but then - 2 hours later the touchscreen didn't work any more .
i tried to unlock it but only the right side of the TS worked.
so i already tried some of the tips of some threads of XDA like hardreset , refreshing the update , and now it is a bit more useable , so i can slide the homescreen pages on different points but i cant start apps with touching..
Does anyone have a solving for this problem ?
I have no idea if the froyo update is responsible for this but I have the same problem. The top part of the screen is no longer responsive. I cannot slide the notification bar down and sometimes crazy things happen on the screen without tapping anywhere. This makes the phone practically unusable until I reboot and it usually works for some time even though the top part is not responding (notification or letter 'q' when in landscape).
Can I try something or I have to visit service? I cannot find the link where they explain how to change the refresh rate as you mention could you please provide it? also I found a couple of other threads dealing with similar problems and it looks like there is no solution am I correct ?
thanks
same thing happened to my Legend. After two months, the thing appeared, next few days all was good. Another two months and it came back. I had to send for service: they DIDN'T KNOW WHAT WAS WRONG and DIDN'T KNOW WHAT TO DO, anyway, after they sent it back to me, it's working again (until now, which is almost another two months)
My guest: there's some weird thing with the range/sensitivity of the touch screen, maybe a problem of the screen being magnetically/electronically charged without being discharged (as it should), after a while (e.g. a week) the problem disappears.
I far as I know, there's no solution. I have even found a clip on youtube (search for 'htc legend touch screen problem' or something) describing the same situation, maybe you should take a look there to for a abetter description of the case.
Anyone, please, if you know a way out of this, please, post it!
I have the same problem, the top notification bar cannot be pulled down in portrait and in all orientations I cannot use the touchscreen near the HTC logo. Mine is an unbranded and the problem just started this morning. I am running a custom rom from here and have been running the same one for a while so I don't believe the ROM is responsible.
Edit after using multitouch visible test from the market, it turns out I can't get a response that is higher than pixel 57 vertically.
I have already sent mine for service under warranty. I hope everything turns out well, because I really like my legend (form factor/design/specs). After the slow down I experienced with the froyo upgrade this problem came to spoil all these months of happiness. I will keep you posted.
EDIT:
I got my Legend back from service 3 days ago and everything looks fine at the moment. I hope that my bad froyo experience has ended.
According to the documents I received they just performed a ‘software upgrade’. This means that the problem was related to software. I guess some files could have been corrupted during the OTA froyo update. Maybe that also explains the sluggish froyo experience.
I can only suggest that before any critical updated a factory reset should be performed and hope for the best. I will update this thread if this serious problem with the touchscreen ever returns.
yeah i sent i to the warranty service too . But they said that the problem has mechanical reasons. So they suggested to repair it for 218(!!) Euros . -.-
I had exactly the same problem HTC have repaired it under waranty, so must have been a software issue, looks lik eits happening to quite a lot of poeple, pretty unacceptable consideringhow long it took them to release the Froyo update, not sur ethey bothered to test before releasing
Solution for screen problem ( HTC LEgend)
I had this problem also with my phone
touch screen works only for certain part of my screens
the top part where i cannot access
Solution
I change digitizer and
everything works well
only buy the digitizer from ebay and replace with the one that is not working
and everything should be fine after that
good luck
if you have question
Hi, a few weeks I have x8. From the first day I noticed that both his work and touch began to do what you will, that is not where it reacts a touch of disparate places, open your applications which are not adequate to the touch with my finger. To do so, leave a screen with power button and still enable him to become adequate. Began to happen more often, sometimes even after the first minute. How to fix a similar problem? Defect Is? I do not believe any of that is rooted because as I said from day one I made such an impression, even while he was in Android 1.6. The time now is with 2.1 and continues to behave the same way.
Wove problem still is present! Even after a master reset and recover with PC Companion. Everything is back to original i rooted it again, etc. but inadequate behavior of touch is their stay.
How to deal with such a problem any idea?
Sorry for my english. I used google translate.
metejnik said:
Hi, a few weeks I have x8. From the first day I noticed that both his work and touch began to do what you will, that is not where it reacts a touch of disparate places, open your applications which are not adequate to the touch with my finger. To do so, leave a screen with power button and still enable him to become adequate. Began to happen more often, sometimes even after the first minute. How to fix a similar problem? Defect Is? I do not believe any of that is rooted because as I said from day one I made such an impression, even while he was in Android 1.6. The time now is with 2.1 and continues to behave the same way.
Wove problem still is present! Even after a master reset and recover with PC Companion. Everything is back to original i rooted it again, etc. but inadequate behavior of touch is their stay.
How to deal with such a problem any idea?
Click to expand...
Click to collapse
I just feel that you have a factory defective phone.. maybe it is better to check via SE tech. Hope they will accept the warranty.. Goodluck
And I think the problem is the factory. I talked to the shop from where I bought it and they said they would send him to repair (though the phone is 10 days). I hope to fix the problem because their problem.
metejnik said:
And I think the problem is the factory. I talked to the shop from where I bought it and they said they would send him to repair (though the phone is 10 days). I hope to fix the problem because their problem.
Click to expand...
Click to collapse
I hope so.. , if they didn't fix hopefully they will change your unit for better one.. keep your finger cross
better ask for a new one, you bought a new phone, not a repaired one...
me too i had a problem with touchscreen. I sent my phone to SE for repairing in warranty on 5 April, now i don't have it yet
A months ago my phone had another problem with the radio (gsm and 3g) and SE repaired it in 2 weeks