How do I get a refund for this app? - Vibrant General

I've recently uninstalled an app well within the 24 hour period, but there was no uninstall and refund button - only an uninstall button. The downloads section in the Market show the app as having a "purchased" status (not "installed"). Does this refund occur in any case eventually?

floepie said:
I've recently uninstalled an app well within the 24 hour period, but there was no uninstall and refund button - only an uninstall button. The downloads section in the Market show the app as having a "purchased" status (not "installed"). Does this refund occur in any case eventually?
Click to expand...
Click to collapse
The best you can do is e mail the person our people that manage the app
Times never wasted when your getting waisted

Strange that the developer cannot be contacted. One of the comments alludes to this. The app in question is PlayerPro. It's just too clunky for my large collection and I'd rather deal with lists than images. It's not a fortune, but still a bit strange...
I guess buyer beware when it comes to PlayerPro. However, I wouldn't think this to be a dev issue, but rather a Market issue.

http://market.android.com/support/bin/answer.py?hl=en&answer=134336
Refund policy
You have 24 hours from the time of purchase (not download) to return an application purchased through Android Market for a full refund. You may only return a given application once; if you subsequently purchase the same app again, you may not return it a second time.
How to return an app:
From Market, visit the My Downloads page, and select the application you'd like to return.
* Applications that are eligible for return are marked with a 'Uninstall & Refund' button. Please note that after the 24-hour return period has expired, all sales are final.
* After 24 hours, selecting the "Uninstall" button will simply remove the application from your device. More about uninstalling purchased applications.
If you're unsatisfied with an application after 24 hours, we recommend contacting the developer directly. Learn more about refunds.

Ya, it doesn't have anything to do with the developer. The Market has its own purchasing rules that everyone must follow. My guess is that you went beyond the 24 hours even if you didn't realize it. Contacting the developer and having them directly reimburse you the money is the only way to get it back, but keep in mind that if the dev agrees, you would still be able to use the app because the dev has no way of monitoring your use. They realize this which may make them gun shy on replying to a bunch of similar requests.

Nah, I'm still *well* within the 24 hour period. Downloaded around 8pm last night. Email from market to prove it. Oh well, it's more a curiosity.

floepie said:
Nah, I'm still *well* within the 24 hour period. Downloaded around 8pm last night. Email from market to prove it. Oh well, it's more a curiosity.
Click to expand...
Click to collapse
Since you didn't specify explicitly:
You have 24 hours from the time of purchase (not download) to return an application purchased through Android Market for a full refund.
Click to expand...
Click to collapse

The app was purchased last night and immediately downloaded. I then proceeded to find the app not to my liking.

floepie said:
The app was purchased last night and immediately downloaded. I then proceeded to find the app not to my liking.
Click to expand...
Click to collapse
I'd contact them right away if I were you.
google dot com/support/androidmarket/bin/request.py?contact_type=paid_am_apps

Related

Hot: Handango offering $0.00 Handheld Application download on Fridays

http://www.handango.com/FreeAppFriday.jsp
It's free so I hope you guys won't mind I post it.
Um, yeah. I signed up 4 hours ago and received the link in the e-mail. My e-mail and password are still not in the system. Who want to bet that it will musteriously start working after midnight?
it worked for me I'd suggest you retry.
Thanks!
I did get some eWallet Pro program.
Bushrod said:
Um, yeah. I signed up 4 hours ago and received the link in the e-mail. My e-mail and password are still not in the system. Who want to bet that it will musteriously start working after midnight?
Click to expand...
Click to collapse
Did you guys notice, that it's only a trial version, which stops working after 30 days?
Take a look in the License!
apirec said:
Did you guys notice, that it's only a trial version, which stops working after 30 days?
Take a look in the License!
Click to expand...
Click to collapse
It says that in the licence, but I got a serial number/registration key with mine (in the order confirmation email) so I presume it'll keep working.....plus the checkout process said it was $29.95 and the Free App Friday discount code took the total to $0.00.
I'll let you know in 31 days' time
Mark.

Discussion thread: "Paid apps" are here!!!

I know the android market will start charging next week and I understand some apps have an expiration date on them and eventually they will expire. So this may not work for those apps and I could be totally wrong in my theory.
I'm going to try not updating my apps for a month or so because I fear some of the apps that were meant to be free the developer may decide to start charging and with an update put an expiration date on that app.
I know one app did this already. I forgot the name but it had the planet saturn as the icon and it was meant to be free but the developer decided to start charging and make it a demo version with an update. He got flamed in the comments and eventually took his app down.
Call me cheap but about 90% of the apps I have are not worth paying for but they are nice to have.
PLEASE POST ANY APPS THAT HAS STARTED CHARGING WITH AN UPDATE OR HAS TURNED INTO A TRIAL VERSION WITH AN UPDATE.
NOTE: I HAVE NOT TRIED SOME OF THESE APPS TO CONFIRM THE CHANGE. I AM SIMPLY GOING BASED OFF OF THE POSTS. PLEASE NOTIFY OF CORRECTIONS.
_________________________________________________________________________________________________________
Force Ring (If you still have it keep it. Is not look for stats555's sig.)
SMS Commander (The original app is dead. The developer has put the new app in the market. Dont uninstall the original.)
Park Mark (It was originally updated to a demo and now the words demo have been removed from the description. I don't know if it is a demo or not anymore. Keep pre demo.)
Dog Catcher Beta (If you downloaded it before you had to pay for it... there is no prompt to pay for it yet.)
World Clock (is now a trial version. Keep original don't update)
Advanced Task Manager (Is now gone from the market. You have to pay for the new version.)
Quickoffice (Also gone from the market.)
1 click direction (Is now a paid app. I don't think the new app has any changes except now its $2.99)
force ring is what you lost
i lost it too
good idea
keep us updated
drewfinkel said:
force ring is what you lost
i lost it too
good idea
keep us updated
Click to expand...
Click to collapse
Ahh yes. It let you raise and lower your phone volume via sms. Kind of like sms commander.
Will do.
As soon as someone upgrades an app that adds an expiration date, they should mention it here.
Some of us don't mind having an older version for free
Depending on the app though. Some i'd pay for.
topdnbass said:
As soon as someone upgrades an app that adds an expiration date, they should mention it here.
Some of us don't mind having an older version for free
Depending on the app though. Some i'd pay for.
Click to expand...
Click to collapse
Thats a good Idea and Ill try to keep the list updated on the original post. Any app that starts charging or any app that turns in to a trial version with an update we should include.
drewfinkel said:
force ring is what you lost
i lost it too
good idea
keep us updated
Click to expand...
Click to collapse
I will keep force ring in my signature, will not update it as its very popular so if you need it grab it anytime.
stats555 said:
I will keep force ring in my signature, will not update it as its very popular so if you need it grab it anytime.
Click to expand...
Click to collapse
Thanks for that.
If you have and use the app, it's obviously worth paying for.
The question is, how much is it worth If it's something valuable enough to keep on your phone, I'd think 99 cents is more than fair.
ParkMark & Geodroid
When I was browsing in the Market 12 hours ago I saw 'ParkMark Demo' instead of 'ParkMark'. I read the description and there was told about trail expires on march, 1st. When I read the comments the users were disgusted about paying for such an app.
Now I looked at ParkMark again and its name was switched back to 'ParkMark' and there isn't mentioned anything about "trial" in the description.
So it could be they reconisdered and kept ParkMark free or they hided every information about trial so everybody makes the (hidden trial-) update.
EDIT:
Found this at the developer homepage:
ParkMark (and all applications for the G1) is currently free. The update will be a low cost app once the market gets going and a demo version will be available.
Click to expand...
Click to collapse
This is also the developer of the Geodroid -App, which also turned to demo.
MacFloid said:
When I was browsing in the Market 12 hours ago I saw 'ParkMark Demo' instead of 'ParkMark'. I read the description and there was told about trail expires on feb, 31st or march, 31st. When I read the comments the users were disgusted about paying for such an app.
Now I looked at ParkMark again and its name was switched back to 'ParkMark' and there isn't mentioned anything about "trial" in the description.
So it could be they reconisdered and kept ParkMark free or they hided every information about trial so everybody makes the (hidden trial-) update.
Click to expand...
Click to collapse
Thats what I was worried about with the apps.
So if we have apps that are currently free&they add a fee to them in the future wed be charged for them even though when we downloaded them ,they were free?
World Clock
World Clock by Thinlet is now a trial.
It was free w/ over 10k downloads but then he/she/they had an update w/o notice of what's changed & that's when people started noticing it was now trial. Weak.
I accidently updated parkmark, indeed it's name on the phone is now ParkMark Demo...kind of deceptive imo :/
It's Park Mark free for me...
Does anyone have the old APK file?
cmavr8, yup, another updated version! seems the maker of parkmark watches out little forum They changed the app description to "This version free forever" "full paid version coming April 1st". So i think we're good for now.
What is the method of extracting the APK file from my phone for an application that i want to save?
As a user, I definitely understand the desire to have all apps be free. But I also know that in order for apps to continue to be developed and improved, there needs to be some sort of motivation to do so. A couple dollars or less is certainly reasonable for good quality apps. As a developer, I can tell you that it takes a lot of time and energy to produce a quality app and there comes a time when it is simply not worth it without some sort of compensation. Remember, developers have lives, families, etc... they don't exist to simply serve the user. That being said, I think that all apps that are already available for free (and are not demo versions) should remain free, and I think most will. At least it's not the Apple App Store, I mean come on all those folks paying for fart machines and other inane apps. I think it's good the Android Market has had some time to get some of those types of apps out of the way for free.
Feel free to download my app, as I will not be charging for it unless I do some major overhaul of new features, which would require me to charge. I don't see that happening, however. Not that I think there is a huge market for my app as it is a specialized tool for a certain industry...
I would hope that a 'new' version is created for the pay version, instead of forcing a paid upgrade. That seems like the solution that would encourage payment for additional "new and improved" features.
Of course. Besides, the terms of the Market require that to be the case.
Hey does anyone have the maverick.apk? I accidentally deleted it from my sd & its not in the market anymore. I looked in stats sig but I couldn't find it there either.

paid app are refundable within 15 min after purchase

dear all,
I'm sure of lot of people already know this,
but apparently others, especially new android users are unaware of this feature.
"paid apps are refundable within 15min after purchase"
you can download the app, play around with it, and if you don't like it or thinks that its not worth it, simply go into your market app, click on my apps,
find that particular app in the installed app list on the left,
in the brief information of the app that appeared on the right, at the bottom there's a return/refund button. click and you will uninstall the app and get your refund.
beware tho you can only do it once for each app, the next time you purchase the same app the refund button wont show up again.
hope this helps.
In the good old days it was 24 hours. Even 1 hour would be nice. Sometimes 15 minutes just aint enough to try something out properly.
Sent from my Transformer TF101 using Tapatalk
In my opinion 15 minutes is not enough time for try apps, especially when some games requires download 200 MB and you have a poor DSL conection... you spend your 15 minutes downloading data...
Enviado desde mi Transformer TF101 usando Tapatalk
Your 15 mins start after the download completes and not when your download starts.
grenademasta said:
Your 15 mins start after the download completes and not when your download starts.
Click to expand...
Click to collapse
When your download completes from the market. Many games require further resources to be downloaded from within the app, which counts towards 15.
Sent from my Leedroidified Htc Sensation.
Not to mention, if an application turns out not to work properly, but you don't find the bugs in the first fifteen minutes (or give the developer the benefit of the doubt that they'll fix the bugs), then you have no recourse.
I downloaded TravelDroyd and paid for the Hong Kong map, only to discover that the built-in offline Wikipedia content doesn't work at all. I reported it to the developer the same day I bought the app, having discovered it outside the 15-minute window. They replied the same day and told me that it would be fixed. Four months later, they haven't issued a single update to TravelDroyd *or* the Hong Kong map (which itself has issues with extremely inaccurate content, something else I reported to them.) The app is basically completely unsupported, but you have no way of knowing that when you buy it.
Not ALL app have a refund policy. FYI
Yeah its crap now. 24 hours was probably too much time but 15 minutes is defiantly too little. Heck you can easily play with some apps for 15 minutes and still not have a grasp for what they can do our if they work properly.
All it has done is made me not want to try any app which doesn't have a free trial version, ad supported version, or the like.
Sent from my Transformer TF101 using Tapatalk
knoxploration said:
Not to mention, if an application turns out not to work properly, but you don't find the bugs in the first fifteen minutes (or give the developer the benefit of the doubt that they'll fix the bugs), then you have no recourse.
I downloaded TravelDroyd and paid for the Hong Kong map, only to discover that the built-in offline Wikipedia content doesn't work at all. I reported it to the developer the same day I bought the app, having discovered it outside the 15-minute window. They replied the same day and told me that it would be fixed. Four months later, they haven't issued a single update to TravelDroyd *or* the Hong Kong map (which itself has issues with extremely inaccurate content, something else I reported to them.) The app is basically completely unsupported, but you have no way of knowing that when you buy it.
Click to expand...
Click to collapse
Just so you know, developers do have the ability to refund your purchase if they so choose. So you have some recourse, but it's totally at the mercy of the dev. I've seen some apps where the dev actually says right in the description that if an app doesn't work out for you, or you have an issue they can't resolve, to ask for a refund and they'll work with you.
Of course, a developer can say no or simply choose not to respond at all, but I think there are a lot of developers who really do care about doing right by their customers. The example you cite may not be one of them though, and for that reason I really wish they did have a longer refund window, during which the control lies in our hands, not the developer's.
bkrodgers said:
Just so you know, developers do have the ability to refund your purchase if they so choose. So you have some recourse, but it's totally at the mercy of the dev. I've seen some apps where the dev actually says right in the description that if an app doesn't work out for you, or you have an issue they can't resolve, to ask for a refund and they'll work with you.
Of course, a developer can say no or simply choose not to respond at all, but I think there are a lot of developers who really do care about doing right by their customers. The example you cite may not be one of them though, and for that reason I really wish they did have a longer refund window, during which the control lies in our hands, not the developer's.
Click to expand...
Click to collapse
Or simply a dispute process where you can provide proof of an app's failure to work to spec, and have Google reverse the charge if the developer refuses to do so.
Sadly, I don't see Google doing so any time soon, for the same reason they won't provide basic features like the ability to sort apps by rating in their own market. It would have developers up in arms, and likely lead to quite a few jumping ship, which they can't risk while they're trying to grow their market share.
Good point that some good developers may offer the protection that Google themselves should be providing, though.

Android Market Refund Time increased to 30 Minutes :D

Recently one of my friend blogged about increased time at Andorid Market. I tried it and I was all yay! because it really worked
Read more about it at http://knowmydroid.com/blog/android-market-app-refund-time-increased
still not enough for me. For example if you buy a sat nav on the market, How are you supposed to download the maps and test it works properly in 30 mins? JUst encourages people to get the pirated versions instead.
a step in the right direction! but still not enough.
I miss the 1 hour refund policy, not i dont buy as many apps as I dont wanna be stuck paying for one after it doesnt do what I need it to.
I would like a 1day return, that way I can properly test the app. some times I have brought an app that I liked, but it killed the battery over the course of a few hours so I uninstalled it, but I still had to pay for it.
I suppose if you were to test an app with a pirated version, there would be nothing stopping you from then going to the market and paying for it if it worked for you.
Sent from my GT-I9100 using xda premium
Wow that's generous.!
(Sarcasm mode off)
But I agree with the previous comment, it's a step in the right direction.
Ah, I remember the good old days.
Regards
We should also get a warning when you try and install an app for the second time, I can't always remember what I've tried.
Sent from my GT-I9100 using Tapatalk
marcadam said:
We should also get a warning when you try and install an app for the second time, I can't always remember what I've tried.
Click to expand...
Click to collapse
I remember all horrible apps
If devs got off their arise and used market licensing, which I promise is a breeze to implement, piracy wouldn't be a concern. If its not the current concern its probably potential loss of money on Google's part and that's their only concern.
Sent from my GT-I9100 using Tapatalk
Hi
Most apps prices are relatively low so in most cases it's not a big problem that will ruin you
But 30 min. is still a very short period, and I sadly have to admit that I have bought several apps that I never use.
Worst case for me was an expensive Copilot Live Premiere EU that I seldom use
It would be nice if we had some kind of return right in case app is too buggy
at least we have 30 minutes...
others don't.
look on FAQ's on their market or whatever the name:
What is the Mac App Store refund policy?
If you experience a technical issue with an app, first contact the developer of the app for assistance. Their support contact information can be found on the app's page in the Mac App Store. If that does not resolve the issue, contact Mac App Store Customer Support.
that's crap

How to get rid of ads "special offers " on the lock screen no root no PC

Pretty sure I found a way they will work a lot of the time
Step 1. Go into the help app
Step 2 click on contact via email (they reply fast)
Step 3 click on problems with lock screen /notifications
Step 4 click on seeing notifications
Step 5 use this text in the describe the problem " I would like to disable the intrusive ads on the lockscreen at get in the way of seeing my wallpaper."
And then they will most likely disable special offers after that
Wrong. I got sick of the ads to the point I paid the $15. But what for? They don't let me uninstall the 'Special Offers' App after paying. If I had to guess, I would say they don't even turn the ads off and they just place wallpapers over the top of them. I totally had forgotten about this until I saw your post. I will be calling hem or emailing them to ask them to remove the app altogether or refund me my $15.
DragonFire1024 said:
Wrong. I got sick of the ads to the point I paid the $15. But what for? They don't let me uninstall the 'Special Offers' App after paying. If I had to guess, I would say they don't even turn the ads off and they just place wallpapers over the top of them. I totally had forgotten about this until I saw your post. I will be calling hem or emailing them to ask them to remove the app altogether or refund me my $15.
Click to expand...
Click to collapse
Why is the previous poster "wrong"? Understand you are fussed about the app remaining after paying $15 USD but most folks are simply happy to see the ads disappear even if downloads still occur in the background. To each his own - there is no "wrong" or "right".
Davey126 said:
Why is the previous poster "wrong"? Understand you are fussed about the app remaining after paying $15 USD but most folks are simply happy to see the ads disappear even if downloads still occur in the background. To each his own - there is no "wrong" or "right".
Click to expand...
Click to collapse
You're right. I could've used better words. I can understand how most would be happy with that, but most don't understand or even know it still runs in the background or wherever. I just feel like it's a scam is all.
i just wanted to say thank you, this method worked perfectly! Saves me $15
Worked for me.
Just registered to say thanks! Worked for me.
My Fire 7 screen died. I have a Fire 8 on the way. I'm going to ask if they'll transfer my 'ransom' payment from my 7 to the 8...given I only paid to have the ads removed less than two weeks or so ago.
Wow, something similar in german worked. And I got a reply within 15min at 10pm today, on a public holiday, wow
But the reply states that it is a 'one time exception from their policy' to remove the ads. As long as you only have that one device, it's ok.
JobSup said:
Wow, something similar in german worked. And I got a reply within 15min at 10pm today, on a public holiday, wow
But the reply states that it is a 'one time exception from their policy' to remove the ads. As long as you only have that one device, it's ok.
Click to expand...
Click to collapse
Can you send me what you wrote in German? I'm currently living in Germany now but my german is ****ty.
Attempted this and this is the email I recieved
charlesefc said:
Attempted this and this is the email I recieved
Click to expand...
Click to collapse
Did you use the same text I did?
It worked ! Sent your email before I went to sleep and their answer was there when I woke up:
I'm sorry for the inconvenience you've had with the ads on the screen of your Fire tablet.
As you requested, I have disabled Special Offers on your Fire.
Please understand that by unsubscribing, you'd have been charged $15.00 for the price difference between the device with and the device without Special Offers. *******But I made an exception and waived off the charge and unsubscribed the special offers on your Fire tablet.
Please turn wireless on, and the next time you connect your device wirelessly, it will complete the process of unsubscribing from Special Offers.
If you've further queries, please let us know so that we can help you in every possible way.
Please visit the following link to provide the information we requested:
I hope this helps! We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
My Fire 7 screen died so I got a Fire HD 8, used from Amazon direct for $51. Here is what I saved: Apparently when you unsubscribe from 'Special Offers' by paying the fee, it applies to new tablets as well. I didn't ask if they could apply the payment from my Fire 7, it was automatic. So -$15 there. Amazon technicians are either too busy or don't care. I was checking storage when I noticed it had storage on the SD card...well it doesn't come with a card. So -$15 again because I got a free card (retail about $13-15). In the end, a brand new Fire HD 8 is about $70. I pad $25 after the savings. Not bad at all.
I tried this, except I told them the ads were inappropriate. It worked and my ads were removed in just a few minutes.
williambright80 said:
Did you use the same text I did?
Click to expand...
Click to collapse
Yes
williambright80 said:
Pretty sure I found a way they will work a lot of the time
Step 1. Go into the help app
Step 2 click on contact via email (they reply fast)
Step 3 click on problems with lock screen /notifications
Step 4 click on seeing notifications
Step 5 use this text in the describe the problem " I would like to disable the intrusive ads on the lockscreen at get in the way of seeing my wallpaper."
And then they will most likely disable special offers after that
Click to expand...
Click to collapse
I sent them a message almost word for word and they sent me instructions to unsubscribe with 1-click...
Thanks so much! I literally sat there for about two minutes and then I turned my kindle on and saw that there were no more ads. Then I typed in my PIN and saw that my Special Offers app was uninstalled!!!
It Worked!!
Just registered to say thanks to William I copied and pasted your reason and within ten minutes lock screen ads are gone and so is the offers app!! Thanks a ton man!!
I can't believe it actually works

Categories

Resources