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On monday I got my G2 to replace my Samsung Vibrant (due to the Vibrant's GPS issues). I love the G2, but one thing is completely ruining the experience for me. At least two to three times a day my phone is rebooting on me or it will completely freeze where I have to pull the battery. It seems like my problem is kind of common. I was curious is anyone has found any way to fix the random reboots without actually getting a new handset? I just factory reset my phone hoping that it will be a little better and I will update this thread if it gets better. Is there anything else I can try?
One other thing I noticed is that when it randomly reboots it is only a soft reset and doesn't truly reboot. Sometimes after the soft reboot it will hide certain applications like they are not installed until I do a full power cycle reset. Once Angry Birds disappeared until I did a full power cycle and another time it acted like my dialer was deleted off of the phone and I couldn't even make calls until I power cycled. Every time after I power cycle everything shows up so it looks like the media scanning doesn't fully run or something?
I noticed it only does this to me when I have no service...
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Well unfortunately I have no service at work. Also, on my way to work I have a small dead zone. It is just very annoying because it happens 2-3 times a day.
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I have the same problem with signal loss (although my phone does not reboot, I just have to reboot to get signal back), only at home and on the way to work. I put my phone on 2G only at home (since signal sucks, not giving anything up) and on the ride (again, not using the phone for data so not giving anything up) and I don't have the signal loss problem at all.
Have you tried 2G only?
Throw your phone into 2 g. This should fix alot of reboot problems and signal drops. It fixed mine. I had the exact same problem after 27 hrs. Take it outta 2g if you know you'll be in a high speed network.
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I'll try 2g over the weekend and see how it is. Thanks for the suggestion.
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I heard to turn off the backup data and that gonna stop the reboot, I did it, and no more reboot for my g2
I sent both of my G2s back because of this issue. IMO "switch to 2G" is not really an acceptable fix... hopefully HTC issues an OTA for this soon.
Though I do not have this problem myself... Two things I have seen people try that helped:
Make sure you are using a new SIM card, and try a better quality Micro SD card than what comes with the G2. You never know...
Hope it helps.
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Thanks to everyone who replied with suggestions. I seemed to have fixed my reboot problems by turning off the application backup feature. I am still using 3g data so far with no reboots or freezes in the past 24 hours. I have driven though my bad signal area that usually causes my issues at least 4 times so I am pretty sure it is fixed. If anyone else has turned off 3g data try turning it back on, but turn off application backup and let us know how it works for you.
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So today I sent out a picture message to my wife while my WiFi calling was enabled. (I don't have a good signal at my house so this is the only way I can do this from home without moving around looking for a signal) Every time I tried sending the message I got a "g" pop up on the status bar next to my wifi signal bar. I tried rebooting because it wouldn't send and it still didn't work. I then set it down and ignored it and it finally wend, but maybe about 10 minutes later.
The other issue I just has been happening the last couple of days is the app just shuts down when the screen is sleeping. I set my phone down and come back 20 minutes later and the icon is missing. I go into the app to restart it but is says it's on, but trying to connect and it won't connect until I reboot. Just now I had an error message stating I wasn't connected to the tmobile network and had to sign in (or something like that) I rebooted and everything connected back up.
Anyone else had this happen to??
The whole mms thing is not an issue. it sends mms using your data connection to prevent something but i cant remember what. Take a look at the wifi calling thread i know it was addressed already.
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I think your WiFi calling shutdown when the screen went sleep because you may have WiFi set to sleep when the screen shuts off.
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Blackman778g said:
I think your WiFi calling shutdown when the screen went sleep because you may have WiFi set to sleep when the screen shuts off.
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I have it set to be on all the time.
mine does the same thing i just reboot everything is good not a big deal for me
shibby80 said:
mine does the same thing i just reboot everything is good not a big deal for me
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Rebooting is all fine and dandy, but then I need to have it reroot itself again. And then to overclock it I have to be at my computer.
After looking at the other thread as the first responder suggested it makes sense that the MMS get sent over data connections, so I guess if I need to send an MMS I need to have a good "cell" signal.
i am having the same problem.
from a fresh boot, wifi calling works. but once I shut the screen off, wifi calling is lost and it will not come back until I reboot again.
i am using CM6.1, and I don't know if this is a problem with CM or just the wifi calling app itself
I have this issue as well, wifi icon will go missing, when you opn the app it says that its on...from what ive been hearing, wifi calling doesnt really work that well anyway.
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Is anyone else having a issue with your phone having no service fir a split second causing your data to stop? It does NOT happen if im in a call but if im browsing it just stops and I have to.press refresh.
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yeah not only dropping connections but almost unbearable. I'm in NJ and before the 1.8.3 update i could browse the internet fine with mutltiple tabs and so on. Wasn't slow then or fast but it worked. Now after 1.8.3 it just won't work, or will load half a page and break.
I've already tried using the old radio sbf file but that doesn't work with the 1.8.3 update...
anyone else?
Blk02Ls1 said:
Is anyone else having a issue with your phone having no service fir a split second causing your data to stop? It does NOT happen if im in a call but if im browsing it just stops and I have to.press refresh.
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Absolutely all the time I'm having issues.
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I'm having similar issues too. I can't hold a constant phone call for more than 15 mins wtf . The radio keeps on going on and off . So annoying .
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Blk02Ls1 said:
Is anyone else having a issue with your phone having no service fir a split second causing your data to stop? It does NOT happen if im in a call but if im browsing it just stops and I have to.press refresh.
Sent from my MB860 using XDA Premium App
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I am having the same issue. I am browsing a web page and for a split second (literally, for a fraction of a second), I will not have data signal and the page will tell me either via a pop up that there is no data connection or it simply stops loading and I have to reload the page. Most of the time, I get the pop up saying there is no data connection, I press ok, and the web page continues to load as expected.
For further info, I flashed the 1.26 SBF and updated via the OTA updates. I use the stock browser.
I would say it happens once every 15 minutes of continuous web usage.
Edit: I have no additional problems with the calls or voice call quality.
I've noticed this as well, especially if wifi and/or bluetooth is turned on
wirednix said:
I am having the same issue. I am browsing a web page and for a split second (literally, for a fraction of a second), I will not have data signal and the page will tell me either via a pop up that there is no data connection or it simply stops loading and I have to reload the page. Most of the time, I get the pop up saying there is no data connection, I press ok, and the web page continues to load as expected.
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This.
Also i was completely fine with the 1.26 and the 1.5xx system updates and could browse multiple pages just fine, however the 1.83 update seems to have borked everything even thought i'm still at work as any other day, so the location did not change.
I've also tried flashing the stock radio back (sbf) but it just doesn't work.
also no calls are dropped, and texts work fine, just data is borked.
I think the radio with the 1.8.3 update maybe the reason my battery life has tanked since the update. I use the same app and have all the same settings and am needing at least two batteries per day with the same level of use. I used to could listen to bluetooth with mixzing or winamp app. 6 hours per day, surf the web all I wanted and text heavily and still have 40% battery after 12 hours. Now after 4 hours of use I am regularly down to 30%. I seriously have checked and my use and settings are the same. I even have used spar parts and watch dog to monitor my app and system processes and I can't find anything out of the ordinary.
Is there a way to check to see if the phone is searching for 3G or HSPA more often and draining more battery?
Same thing happens to me guys. Data connection worked flawlessly on 1.2.6 and 1.5.7. Have sat on the phone (a different one) with att troubleshooting for an hour and they couldn't figure it out...eventually told me to do a factory reset even though I told them jihads already done so...big surprise didn't work. It only happens in certain areas and even then it works sometimes. My theory is it is something to do with how its handshaking with the towers, as I have gone into the service menu and seen it sporatically switch between UMTS and HSPA. Oh and I'm on gingerblur 3.5 but have done hours of testing on a stock flash of 1.8.3 and it has the same issue. Wish att /moto could figure this one out. Anyone find anything yet?
If your talking about constantly switching from (E)dge to (H)SPA I'm having the same issue..
Same here. Areas in which I used to have no trouble and good service now leave me with the no service icon.
Has anyone had better service changing to the 77 radio from .83
Sent from the bowels of hell...
I just wasted my time with AT&T by calling them. They told me it was probably a defect and I should exchange my phone.
This seems like a all too common isuue with this phone. I'm guessing the threshold at where it switches is just too finnikey. And whats most aggravating is we can't manually set which type of connection to use.
scoob8000 said:
If your talking about constantly switching from (E)dge to (H)SPA I'm having the same issue..
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It's not even that it technically switches services from EDGE to HSPA (the icon always stays as an H), it's that when you go into the service menu it sporadically looks for UMTS (I think EDGE and 2G networks) and HSPA. You can try this out by going to dialer and hitting *#*#4636#*#* and going to Phone Information (it's under network type).
***Edit*** @the last post...I made the same mistake calling AT&T, and unfortunately that's an hour of my life of being talked down to and placated that I will never get back.
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I was also having the same problem. I seem to have fixed mine by flashing back to 1.26 and ota back to 1.83.... First I backed up all of my apps. Sbf to 1.26, rooted with aroot, restored all apps, unrooted then ota 1.57 and 1.83. I have not rooted my phone yet but everything seems to work fine now.
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NYG-SBXLII said:
I was also having the same problem. I seem to have fixed mine by flashing back to 1.26 and ota back to 1.83.... First I backed up all of my apps. Sbf to 1.26, rooted with aroot, restored all apps, unrooted then ota 1.57 and 1.83. I have not rooted my phone yet but everything seems to work fine now.
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That is actually one of the combinations I haven't tried, so if it get so bad as to be unbearable I may try that. Lately, though it hasn't been that bad thankfully.
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Ok starting yesterday my play (r800x Verizon us) started acting odd what it did was everyone that has Verizon knows we get an update message a couple times a day well I was getting it every ten mminutes so I desired to know why so I hit update, then my screen blacked out and then I was on my home screen. I went to the update option in the settings menu and it said previous session started down load in progress. It was like that for two days. I then used seus and reloaded my os and now its fine I still get a prompt to update every so often but I was just woundering what in blazes happened?
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Just turn off auto search for updates. Settings > about phone > software update > auto search (untick it).
Did you try updating over wifi? or 3g? Maybe it dropped signal and never restarted? God knows lol as long as you got the update is all good i suppose I just leave the auto search off and when someone says updates are out on xda i will then use ota or seus or flashtools to update depending on the circumstances.
That's the thing the update isn't out yet, and update can only be done on 3g not wifi, I just hope it will come out soon
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Hey guys, thanks in advance for any help/suggestions
Currently rooted on verizon version but still running stock. Phone has had a number of random restarts (nothing specifically causes them, i just catch my phone restarting sometimes even when not doing anything). I have tried removing the gmail update that gave some the restart problem but still had a couple happen afterwards
Also having problems sending messages (sms, mms). Message either fails and i have to retry a little later or it will only go through if i restart my phone...
I kind of want to get it replaced but i really dont want a refurbished phone. Thoughts?
Random reboots are hardware issue. I snapped my phone out for new 1 last month and haven't had 1 reboot since.
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Fuse8499 said:
Random reboots are hardware issue. I snapped my phone out for new 1 last month and haven't had 1 reboot since.
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Not really, or at least that's not always the case!!!
I bet the problem was caused by using the Gmail Lockscreen or Launcher widgets!!!
I've seen many many cases where the random reboots where caused by that bug on the Gmail widget!
I've reproduced it many times over just to prove friends of such issue.
Just avoid using the Gmail widget and problem will be gone!
Cheers!
To the OP: If you are running completely stock, then you have a defective phone. Replace it.