Database Users

Really annoying problem...

Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus

Have you tried keeping the battery out for a day?
When I got my phone, the first 7 charges I turned the phone off and charged it all the the way up (to get the calibration accurate). Now the battery life is excellent, I can use it for couple of days without charging.
You should try returning the phone, seems it is fine software wise. Can you use the phone with the charger in? If yes, then there is probably something wrong with the battery or the hardware that is interacting with the charging.

I've tried keeping the battery out for about 24 hours but it didn't help. I can't start the phone when I have it plugged to the charger. I'm going to return it today and see if they can just exchange the phone in store or if they need to ship it somewhere to be repaired
Thanks anyway.

Sounds like a defective battery to me...

That's a good idea, better to get a new one.

crapforbrains said:
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Click to expand...
Click to collapse
switch off wifi, install Advanced Config, select all power management enabled
and try again. i also had the situation that my hd took 1550 mA. so the battery was sucked empty within several hours. now everything runs perfect...

Have exactly the same problem
I have exactly the same problem. One moment the phone works and charges fine and the next it shows irratic battery levels and eventually needs to be shut down. Following the shutdown you get the 'Battery level too low' message on startup, right after the Smart Mobility screen. In my case I think the problem mostly started when the phone was either just connected to a PC using the sync cable or when trying to top-up the charge using the wall charger. I also noticed that when the problem appears the plug symbol would appear (indicating it is charging) or sometimes not and then when checking the battery level, the indicators would actually go down sometimes losing 2 or 3 at a time until there is only 1 left and the phone says it needs to shut down. Pluging in the wall charger does not help as the LED indicating the phone is charging only stays on for a few seconds.
Now, I had many trials with removing battery, sim card, memory card or any of those in combination and sometimes these seem to work, but I think the key is the temperature of the phone. Every time I went to the car to drive home, where it was cold, the phone would start charging again, when just before that it would not react to anything all the time I was in the warm office.
I have now contacted HTC and am sending it to their repair centre tomorrow. Hopefully this is recognised as a fault and I will get a replacement. BTW, they arranged for a free courier pickup. Not bad, but the key for me is that the phone is being replaced as I really like the phone.

Update: Got a replacement after 1 week
Got my replacement phone today and hope that this time I have no further problems. I also had to return my previous one with a screen problem (see my post here http://forum.xda-developers.com/showthread.php?t=439410&page=2).
Everything went quite smootly and I liked the offer of a free of charge UPS pickup, so the only complaint I really have is that HTC send me a new phone but no replacement screen protector. Just the original screen sticker (the one with some writing on it) had been stuck on. It was in a bit of state like it had been taken off and put back on several times. I just called them to send me a replacement screen protector, but I don't hold my breath to get one. Probably end up buying it from the website.

Flashing red led of death

Hi everyone, yesterday I took my G1 from my pocket (after using it normally for some hours) and it was turned off. I thought the battery was dead (I left it at about 20% charge) so I tried to turn it back on and surprise...no vital signs at all. The phone didn't turn on, and the led was dead. After losing half of my hair, I tried removing the battery and placing it back. Now the phone behaves like this; when I press the power button, as long as I keep it pressed the led flashes red and that's it. When I stop pressing the power button the led stops flashing. When I plug the usb cable, the led gives a solid red and stays like that forever.
Please someone tell me it's just a screwed up battery...please

Neuromansa said:
Hi everyone, yesterday I took my G1 from my pocket (after using it normally for some hours) and it was turned off. I thought the battery was dead (I left it at about 20% charge) so I tried to turn it back on and surprise...no vital signs at all. The phone didn't turn on, and the led was dead. After losing half of my hair, I tried removing the battery and placing it back. Now the phone behaves like this; when I press the power button, as long as I keep it pressed the led flashes red and that's it. When I stop pressing the power button the led stops flashing. When I plug the usb cable, the led gives a solid red and stays like that forever.
Please someone tell me it's just a screwed up battery...please
Click to expand...
Click to collapse
Probably bad battery. It is certainly worth it to at least try another battery -- they're dirt cheap anyways, or better yet, BORROW one.

* Solid green (when connected to the power adapter): The battery is fully charged.
* Solid red (when connected to the power adapter): The battery is charging.
* Flashing red: The battery is low and needs to be charged.
* Flashing green: There is a new notification.

Neuromansa said:
Hi everyone, yesterday I took my G1 from my pocket (after using it normally for some hours) and it was turned off. I thought the battery was dead (I left it at about 20% charge) so I tried to turn it back on and surprise...no vital signs at all. The phone didn't turn on, and the led was dead. After losing half of my hair, I tried removing the battery and placing it back. Now the phone behaves like this; when I press the power button, as long as I keep it pressed the led flashes red and that's it. When I stop pressing the power button the led stops flashing. When I plug the usb cable, the led gives a solid red and stays like that forever.
Please someone tell me it's just a screwed up battery...please
Click to expand...
Click to collapse
Leave it to charge for 30 minutes or so, then try to power on. should be okay

better to charge from ac power if u can

Its possible your charger could be faulty.

I have the same problem, has anyone found a solution?

Try leaving it charge for a good hour, or just go out and try a new battery, could just be dead.
Sent from my Xoom

sometimes if a battery gets to low it wont even charge... not just for phones but cameras too and so on..... iv had to do this to cell phones and cameras.... take a usb cord you dont care about and cut it and expose the red and black wires..... look for the positive on your battery and negative, usually its marked, how positive to positive and negative to negative for 30 seconds to a minute while its plugged into the computer then, pop the battery back into the phone and try to charge..... everytime iv had to do this for a freind or something of my own the battery has lasted over a year after with no problems.... just a suggestion

Thanks for the suggestions. I had already ordered a new battery and the phone boots up with it but it won't charge on or off and usb isn't recognized either. I tried wiggling the plug around to see if it was some kind of loose connection but it doesn't appear to be the case. I may take the phone apart and see if anything is loose but otherwise I'll just have to enjoy the last 30% battery of G1 time I have.

Dell venue pro not turning on?

Hey guys, just wanted to see if anyone else was having this problem, or if possibly my girlfriend has a defective unit. Like i said, my gf has a dvp but when it dies and i connect it to a charger (1 amp) it'll sit for 10-15 minutes and still wont turn on. I was able today to take the battery out, let it sit for a minute, then put it back in and turn it on, and it did just that. And then it showed that the phone was charging. then after a few minutes it turned off.
Anyone else have this problem? Because i know as is, the phone is supposed to turn on automatically because the phone has to be on to charge (a wp7 "feature")
anyone think i have a defective unit? By the way...today when it happened it was the 2nd time its happened to her so far.

simbadogg said:
Hey guys, just wanted to see if anyone else was having this problem, or if possibly my girlfriend has a defective unit. Like i said, my gf has a dvp but when it dies and i connect it to a charger (1 amp) it'll sit for 10-15 minutes and still wont turn on. I was able today to take the battery out, let it sit for a minute, then put it back in and turn it on, and it did just that. And then it showed that the phone was charging. then after a few minutes it turned off.
Anyone else have this problem? Because i know as is, the phone is supposed to turn on automatically because the phone has to be on to charge (a wp7 "feature")
anyone think i have a defective unit? By the way...today when it happened it was the 2nd time its happened to her so far.
Click to expand...
Click to collapse
It's happened a couple times on mine since I got it in late December.

I am currently having this same problem. This is distinctly different from the other crashes (Marketplace/wifi kindof thing), which is often resolved by quickly removing and replacing the battery, which many are waiting for the April 18 Dell firmware fix to resolve. (Better to hold the power button down for 5 secs than constantly remove the back and battery.)
This is different. The phone is quite dead. The power button is completely unresponsive. The battery must be left out for at least a minute. The phone doesn't even charge when in this state, as I left it on the charger overnight. It does recur as well, but I haven't had time to fully investigate. I have had the nodo update for a week prior to this occuring, so that may not be related.

Having the same problem, and as the guy above stated, THIS IS COMPLETELY DIFFERENT FROM THE NORMAL CRASHES. This has started for me since the NoDo update. Pulling the battery does nothing. I just have to leave it sit and come back. Sometimes it restarts on it's own after 5 minutes and sometimes 2 hours. Either way, I am sick of this lemon.

Same here
Hey i am having the same problem also. I thought it was just because my phone completely died. It turned on eventually and then i had it charging overnight and now its doing the same thing. Seriously thinking about going back to android. So many problems.

I'm having a very similar problem to the one described above. Earlier this evening I unboxed a completely new Dell Venue Pro. It was carrier locked to T-Mobile, but I have subsequently unlocked it with the code provided to me from Dell directly. My plan is to use the phone on the Rogers network in Canada, and right now there is no SIM card in it.
Anyway, the phone refuses to charge properly. When it has the battery in it, and I try plugging it into the wall, the phone shows a full screen icon of a battery with a AC plug on it (I assume this means the phone is fully charged.) However the moment I unplug it the screen goes dark and there is no way of turning it back on. I've tried holding the power button, I've tried pulling the battery, putting it back in, and then holding the power button. Nothing seems to work.
If I plug in the phone into the wall with no battery in it. I can get into the OS. If I then put the battery back into the phone while it is still charging, it'll show that the battery has no charge. After a few minutes (in the ball park of 5-10) it'll again show the full screen icon of a battery with a AC plug on it.
I've compared this to my friend's Samsung Focus which was plugged in when it has no charge. The Samsung focus will show a full screen critically low battery icon when first plugged in, then as it charges we'll get a full screen low battery icon, and then the Windows Phone 7 OS itself will load. (It is still not fully charged, so I do not know if we ultimately get the full screen icon of the battery with plug.)
Both phones (Samsung Focus and Dell Venue Pro) have been charging for over 2 hours now. The Samsung Focus is in the WP7 OS and shows an increasingly charged battery. The Dell Venue Pro still has that full screen battery+plug icon.
The only way I can access the WP7 OS on the Dell Venue Pro is to take out the battery and plug it directly into a wall, or directly into the computer. I have succeeding at carrier unlocking it and upgrading the OS all the way to Mango using this approach. However the phone just refuses to run on battery power.
Has anyone else run into this problem? Do you think it is the phone, or the battery itself? Any advice would be appreciated.
P.S. Sorry to bump such an old thread, but I'm a n00b, and the video said to find a thread related to my problem, and post there.
Edit: So the Samsung Focus finished charging. It lets me interact with the WP7 OS, and does not have the full screen battery with AC plug icon. Although it does have a much smaller version of the icon on the top of the screen where the remaining battery icon is.

demondo said:
If I plug in the phone into the wall with no battery in it. I can get into the OS. If I then put the battery back into the phone while it is still charging, it'll show that the battery has no charge. After a few minutes (in the ball park of 5-10) it'll again show the full screen icon of a battery with a AC plug on it.
Click to expand...
Click to collapse
Sounds like something my phone did a few months ago. I was able to resolve the issue by following the steps in the post below.
http://forum.xda-developers.com/showpost.php?p=11699369&postcount=10
The issue hasn't happened since. Not sure if it's the same issue but give it a try and see if it helps

THANKS, it worked!
I know I tried those steps (from the same post) before upgrading to Mango and it didn't seem to work. After upgrading to Mango, it did work. The only variation I made to the steps was that when you try to shut down the phone (while holding the power button) I also swiped downward, as that is now needed with Mango.

demondo said:
THANKS, it worked!
I know I tried those steps (from the same post) before upgrading to Mango and it didn't seem to work. After upgrading to Mango, it did work. The only variation I made to the steps was that when you try to shut down the phone (while holding the power button) I also swiped downward, as that is now needed with Mango.
Click to expand...
Click to collapse
Hi demondo, im having the same exact problem as you and im also with mango, can you please explain a little better what you did ? Until now nothing had sucess for me
Thanks

Hi Mauriciovsky,
I do not know what the minimum number of steps is to get rid of the problem. Here's what I did, but probably some of it isn't needed:
Charge the phone (with battery in it) using the AC adapter for a few hours with the bettery + plug icon. (I charged it until a Samsung Focus was fully charged.)
Unplug the charger.
Take out the battery.
Plug in phone to computer over USB.
Update the phone all the way to Mango. (You know you're in Mango when holding the back button brings you to the tile view of your running applications.)
With phone still plugged in to USB, plug in the battery.
(MAYBE) unplug the phone from USB. I can't recall if I did this step or now, I don't think so, but maybe.
Either way, turn off the phone. This is done by holding the power button for two seconds and then swiping downward when instructed to do so.
Unplug the phone if you haven't done so earlier.
Hold the power button for two seconds, then let go. The Dell logo should appear, and the phone should boot.
Sorry I can't give you a more concise explanation. However, the phone has been working great in the few hours since the problem went away. Hopefully it'll work for you too.

demondo said:
Hi Mauriciovsky,
I do not know what the minimum number of steps is to get rid of the problem. Here's what I did, but probably some of it isn't needed:
Charge the phone (with battery in it) using the AC adapter for a few hours with the bettery + plug icon. (I charged it until a Samsung Focus was fully charged.)
Unplug the charger.
Take out the battery.
Plug in phone to computer over USB.
Update the phone all the way to Mango. (You know you're in Mango when holding the back button brings you to the tile view of your running applications.)
With phone still plugged in to USB, plug in the battery.
(MAYBE) unplug the phone from USB. I can't recall if I did this step or now, I don't think so, but maybe.
Either way, turn off the phone. This is done by holding the power button for two seconds and then swiping downward when instructed to do so.
Unplug the phone if you haven't done so earlier.
Hold the power button for two seconds, then let go. The Dell logo should appear, and the phone should boot.
Sorry I can't give you a more concise explanation. However, the phone has been working great in the few hours since the problem went away. Hopefully it'll work for you too.
Click to expand...
Click to collapse
Thanks a lot for the help demondo and the other guys

I had the same problem: my DVP's, running WP7.5 "Mango", battery got drained and when I tried to turn it back on it would not boot, not even when I hooked it to a power outlet. I finally got it running again, here's what I did:
1. Take out the battery.
2. Turn it on (you should see the Dell logo by now).
3. Put the battery back. (It will alert you that the battery is critically low).
4. Charge it.
*Hope this helps*

Why won't my phone stay off??

I have the Bell version of this phone. I received it last week and I love it so far. The biggest issue that I have with this phone is that it will not stay off.
If I turn the phone off by holding the power button, it shows that it is turning off. 20 seconds later, the LG splash screen shows up and the phone powers back on by itself.
If I run it until the battery dies, I connect it to the charger, and a few seconds later I see the battery indicator. Without fail, within 40 seconds the phone powers back up on its own.
I have done a hard reset, and reinstalled everything and it doesn't help. Is this a quirk of this phone? Is there a fix that anyone knows of? I would really like the phone to remain off when I turn it off.

Sorry to hear you have this problem. I have not experience this problem with my phone.

Mine won't stay off if the power cord is plugged in.
So it can't charge while powered off (this is something I used to do to "re-calibrate" the battery on my Kaiser since WM6.x used to get in the way of the charging).
It could be that your USB port is damaged somehow to make the phone think that the power is plugged in?
That's about all I could think of... I find this behavior really aggravating.

BATTERY (?) Help

Hi Guys, so I flashed Resurrection Remix and it was working fine. Few days later, I woke up to my phone continuously vibrating. Upon checking I saw that it was vibrating because it was doing a boot loop. Unfortunately my PC was broken at the time too, tough week.
Anyway, I let it do it's thing until it runs out of power. It never did. Seriously I waited for a day. When I slept, it had 20% battery (not charging). So I thought maybe, the power button is acting up again which has happened many many times before.
So I opened up my phone and adjusted the power button. Even, holding the volume up while plugging in didnt work anymore.
While I was there I saw the battery connector thingy, I unplugged it and re plugged it real quick without breaking anything. And It restarted and the device worked fine.
But.... The battery icon is steadily at 50% for a min then drops to 0% even while connected to charger. So, I charged it for a few minutes but it doesn't move.
I was about to do a factory reset but it shut down. The battery icon doesn't appear, only the red blinking led light. I tried charging it like that overnight to no avail.
I then tried to remove the battery connector again and as soon as I plug it, the screen turns on then off again. Sometimes it gets to the battery charging icon before it shuts down. If I bend the connector downwards it sometimes turns the screen on and sometimes doesnt.
I took it to repair shops and they said that the problem is the battery and ofc to no suprise, they dont have a replacement.
Do you guys have any idea what happened? Was it a button issue, software issue or indeed battery issue. Before all this happened, the device was working perfectly.
Please help. I miss my phone already.

I think it due socket of battery, can you open the back cover and plugout and plugin this socket, will be OK