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My sprint store won't replace my Hero with dust under the screen >_<
So if I brick it, they will, correct?
Would brick by pulling battery during radio update or something.
Yeah...this is against your contract and such...if they can prove you bricked it they can say no...
This is incredibly unethical and results in higher costs for all of us. I understand you're upset that you have dust under your screen, but intentionally bricking your phone to get a replacement, that cost only gets passed on to everyone else.
I guess that you could argue that the product was defective and they ought to replace it anyway, but a little dust under the screen isn't the end of the world is it? I've got chipped paint on my back button and the case has a small crack where the mini-usb plugs in, should I brick my phone just to fix those minor issues?
ASULutzy said:
This is incredibly unethical and results in higher costs for all of us. I understand you're upset that you have dust under your screen, but intentionally bricking your phone to get a replacement, that cost only gets passed on to everyone else.
I guess that you could argue that the product was defective and they ought to replace it anyway, but a little dust under the screen isn't the end of the world is it? I've got chipped paint on my back button and the case has a small crack where the mini-usb plugs in, should I brick my phone just to fix those minor issues?
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I'm completely OCD about these things. Once I notice an issue that I didn't cause, it bothers the complete hell out of me.
Just take it to a local repair shop and pay the cost to have it cleaned/screen replaced.
intx said:
I'm completely OCD about these things. Once I notice an issue that I didn't cause, it bothers the complete hell out of me.
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Asides from all of that, as already mentioned this is unethical, and also illegal, you would be committing fraud. This is something in the same vein as insurance fraud. I don't condone such things. There are guides on the internet on how to openup your phone and clean out the dust, probably guides on how to stop it from happening again, look them up and give that a shot if the dust bothers you so much.
rayborn said:
Just take it to a local repair shop and pay the cost to have it cleaned/screen replaced.
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I absolutely refuse to pay extra money to fix a defect in a phone I've only had for a few months.
So take it to a Sprint shop and they'll blow out the dust for free.
intx said:
I absolutely refuse to pay extra money to fix a defect in a phone I've only had for a few months.
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Then open ur phone and clean it urself, seriously why do ppl think their entitled to sh*t nowadays? if you can flash ur phone then open the shell and clean it out.
entropism said:
So take it to a Sprint shop and they'll blow out the dust for free.
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He said he did that and they wouldnt.
How do u guys get dust under the screen? Om. Truck driver and see tje worst conditions ever, from scorching heat to freezing cold with everything in between n my phone still looks bew after a few months and many drops andi cary it in my pocket.
I would have to agree that the best option, (being money free) is to follow a guide to open up your phone and cleaning it yourself unless of course you would be voiding your warranty. However that seems to be not the case here.
to brick it, flash a gsm radio or rom. BUT "if" they catch it you will be charged for a new phone.
Nate14 said:
I would have to agree that the best option, (being money free) is to follow a guide to open up your phone and cleaning it yourself unless of course you would be voiding your warranty. However that seems to be not the case here.
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no need to clean it, just call sprint and they will send you another phone. i did and i got a new one a week ago. sprint knows about the dust defect.
Uhmmm. The answer to your question is yes. The bricked hero is going to go into a bucket of hero's at the HTC repair center and probably be recycled. There is no forensics team waiting to check every phone because of HOW it got screwed. I would keep it all stock though so if they do read it they wont see something that hasnt been released yet.
I would say the radio update trick may brick it but it would be best if the phone didnt even power on.
Also, don't feel bad. I am ocd about this stuff too and if I had dust under the screen in one hand, and a company like sprint trying back out of responsibility in the other, I would do the same thing. I could go on and on but its up to you to decide what the "right thing" to do is. And I personally feel that they should cover this stuff, so I have no moral or ethical problems with forcing a company to own up and care about their customers. Just be sure to take it to a sprint store you have never been to before.
FYI- I am a Sprint employee.. and I can tell you that as long as you're going to a COMPANY OWNED Sprint store, they will clean the dust out for you at no charge since you're still in warranty. If they do not, ask for a manager and let them know you don't want to have to email [email protected] (yes this actually works, and his executive escalation office really does read these emails.) If it is a repeated issue, they will eventually replace the phone for you, but it will likely be a reconditioned model (which are just as good as new.) The Hero comes apart very very easily and is very simple to clean. Good luck!
a99tandem said:
FYI- I am a Sprint employee.. and I can tell you that as long as you're going to a COMPANY OWNED Sprint store, they will clean the dust out for you at no charge since you're still in warranty. If they do not, ask for a manager and let them know you don't want to have to email [email protected] (yes this actually works, and his executive escalation office really does read these emails.) If it is a repeated issue, they will eventually replace the phone for you, but it will likely be a reconditioned model (which are just as good as new.) The Hero comes apart very very easily and is very simple to clean. Good luck!
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sprint tried to clean my dust but refused to take apart the hero in fear of breaking it or getting fingerprints on the lcd. the blew out what they could and hooked me up with a new phone, no questions asked.
flexgrip said:
Uhmmm. The answer to your question is yes. The bricked hero is going to go into a bucket of hero's at the HTC repair center and probably be recycled. There is no forensics team waiting to check every phone because of HOW it got screwed. I would keep it all stock though so if they do read it they wont see something that hasnt been released yet.
I would say the radio update trick may brick it but it would be best if the phone didnt even power on.
Also, don't feel bad. I am ocd about this stuff too and if I had dust under the screen in one hand, and a company like sprint trying back out of responsibility in the other, I would do the same thing. I could go on and on but its up to you to decide what the "right thing" to do is. And I personally feel that they should cover this stuff, so I have no moral or ethical problems with forcing a company to own up and care about their customers. Just be sure to take it to a sprint store you have never been to before.
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In other words, your telling him its ok to commit fraud, which is a felony. Its because of people like you, that a cell phone costs $500, pc's cost $1000's, insurance rates are high, health care is so expensive, etc.......Fraud accounts for probably a good majority of the cost of products and services. Imagine what it would be like if everybody actually took responsibility for their actions...Ah well..that'll never happen in this society that thinks it's entitled to everything for free.......
intx said:
My sprint store won't replace my Hero with dust under the screen >_<
So if I brick it, they will, correct?
Would brick by pulling battery during radio update or something.
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Use the OPEN enrollment on sprint to get TEP. (they have special now till the end of the month).. then take it in have them 'diagnose' it, and the worse case you pay 50 deductible to get it replaced, keep TEP until your satisfied.
I can usually get out of the TEP deductible by just going to a repair center and waiting for them to fix it.
Maybe that will work.. I had gone through 8 sprint moguls on TEP and never once had to pay the deductible by doing things this way.
TEP on smartphones is $100 not $50 deductible.
OK, first off... The OP never said he tried to fix it, he said he tried to REPLACE it. For all we know, he didn't go to a corporate repair store, just a sales location.
Second, for Fixxxer: if you went to a repair store and they felt uncomfortable opening up your hero? Change stores IMMEDIATELY. They're trained and paid to open up phones, if they can't do that, they're worthless.
Finally, Kkruse: The deductible is $100, hasn't been $50 for smartphones in over a year. Besides, a deductible should only be used for the following: Water damage, physical damage (I'd rather pay $120 on the spot to get it fixed), theft/loss, fire damage, complete devastation (aka motherboard shattered into more than 2 pieces). If you use the deductible for dust, send me the $100 instead, it'll get more use. Half of your insurance goes to free in store repairs. Guess what dust is covered under?
i know how the dust in getting in our phones, there is a defective seal between the body & the lcd. how do i have proof? i went to install a screen protector today and the solution leaked underneath the lcd and leaves staining and a fog. i had to put my hero in a bag of dry rice to preserve & dry it. no other phone i have had, had this issue when installing a screen protector, im only using a small amount of water spray too, not a ton.
nebenezer said:
I hope you got pictures, and then called your lawyer!!
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come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone. i only used a very small amount of the spray they provide, you have to use the credit card to squeeze the bubbles out.
fixxxer2008 said:
come on man, im serious here, this is an issue that htc should of fixed. they wouldn't sell those screen protectors to damage your phone.
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I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
*edit- You bought the screen protector from HTC? I put a full zagg shield on mine a couple months ago and was very paranoid about the solution getting down in the crack between the bottom of the screen and the button plate but I was lucky, no problems.
nebenezer said:
I actually agree, for some reason I am just unable to pass up an opportunity to give you $h1t
Fortunately I have been one of the lucky few who have no dust under my screen and my call/end button paint shows no wear at all. My hero looks as new today as it did on 3/12/2009 when I got it.
I was serious though about getting photographic documentation, not sure what you would do with it but if you ad an opportunity to tell someone who could do something about it you would be glad you took the pics (ie, emailing someone at htc or sprint, or even proving the defect to customer service in order to get a replacement)
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i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today. come to think of it, i may give htc a ring, im sure they must be aware of this, maybe i can get a new phone from them?
fixxxer2008 said:
i may give sprint a call tonight, just upsets me is all. i love the phone but damn i didn't need this today.
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dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
nebenezer said:
dude, I think you need some perspective. You have insurance, right? Forget the deductible, if you go in and use the correct words in the correct order you can easily walk out with a brand new phone... just saying.
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probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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The experience you had today will in no way void your warranty unless you let it. You are the customer, be a customer who's business they want to keep and they will bend over backwards to help you, I have proven this theory many times
ebaDamagePlan said:
should have*
or
should've*
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ok, it should of been fixed the minute they knew about the dust getting under there. i think i have proof of a defective seal, when a small amount of spray causes staining & fog underneath. i just called htc and their warranty department is closed, figures!
fixxxer2008 said:
probably, yes.... i just checked the phone and the fog is gone but there is a highly noticeable water stain under the lcd at the top left corner of the phone. im trying to dry it out as we speak. too late to go to sprint today but i may call them and htc to see what they are willing to do. i assume the invisible shields do not void your warranty at all since some sprint stores & best buy carry them?
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Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
Quis89 said:
Eh...good luck. You've got water underneath your screen via a third party screen protective solution.
The liquid wouldnt have entered your screen had you not administered it. Water can creep through even the smallest of openings.
I highly doubt things are going to work in your favor if you enter a Sprint store. I'm not aware of any corporate Sprint location that advocates a screen solution that requires even the smallest amount of liquid since liquid damage is something that must be handled by the insurance company, Asurion, that many wireless providers work through.
Its worth a shot. Just dont be completely disappointed if the Sprint store doesnt respond in your favor.
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Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
Umm...not to be rude here, but that's been a known issue for a while. It's not new. Anyone who's had the dust issue (myself included) has known about the seal under the screen leaking.
Yes it's defective. If you put up enough of a fuss they'll replace it with a refurb which will likely have the same problem.
I'm one of the lucky ones. I bought mine at best buy, got it replaced, and haven't had the problem since. It appears HTC had a bad batch (well a lot of them, really) for about 6-8 months. They fixed the problem after that, but the good ones are mixed in with the old ones. It's a crapshoot as to whether you'll get one without a dust problem.
I always get screen protectors that have built in sticky solution. never had the dust problem either.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
wcgbmd said:
I'll just put it like this, its not that I don't believe people are having these issues its just that they are exaggerating it completely out of proportion.
I have a Htc Hero(With Google) made in 2009, came with the 1.56 RUU Installed. I have 1 (READ 1) dead pixel on my entire screen, the case has no paint chips, no dust under the screen, buttons show no wear(its not paint...), my speakers work and sound great, I get a full signal in 90% of places, Calls never drop, hardware is fast if you know what your doing and tweak it, you can run 2.1 perfectly if you know what your doing, no battery issues whatsoever.
So yeah... a dead pixel... I'm completely returning my hero to Sprint for that. (not)
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I also have a dead pixel. And I'm not returning it for that reason, either.
But I feel I need to set you straight on a few issues.
#1. The dust issue is real. While I personally didn't wait until I had half my screen covered with it to replace it, I've seen pics (here I believe) where the phone is virtually unusable due to the dust. I had a small amount of dust. But why shouldn't I return it? Why should I spend a bunch of money on a defective piece of hardware? If it's not properly functioning when brand new I'm returning it. Which is what I did, and lucked out.
#2. Button wear. I've never had this problem (only had the phone a couple of months) but my wife has. Whether it's paint, or dye, or what have you, those things can and do flake. There are also images of it on these forums if you search for them.
#3. Never had a speaker problem.
#4. You seem to be extremely fortunate about where you live/drive/work then. Because signal issues happen if you do any travelling.
#5. I don't get people with battery problems either. I have the stock battery and can go all day (12-14 hours) and use 50% or less of the battery.
Anyhow, I doubt the people that are having the issues you mention are exaggerating, and at least in the case of the flaking buttons and dust I know from experience they're as bad as people make it out to be.
chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
chfields said:
Sprint stores as well as Best Buy both install screen protectors, so I doubt that would be an issue.
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I'm not aware of any corporate Sprint Store that would install a screen protector that uses any form of a liquid. The screen protectors that Sprint stores sell are a stick film. Nothing that requires liquid to apply.
Best Buy stores do sell and install these...but you're not going to Best Buy for a replacement unit generally. I'm sure they'll turn you away.
well forget sprint, they said the most that will happen is to give me another refurbish, they need to all be on the same page. some say you get new phones and some say they give you used ones. after 3 phones im entitled to a new one or another comparable model. so i guess my last hope is to call htc on monday, after that im dropping my contract and going to t-mobile or verizon. maybe the issue is they give people used phones and not new ones, they need to start backing up their warranties because it seems to me they are just cheap as hell.
fixxxer2008 said:
yeah but it's a legit complaint, im not just ranting. the dust & seal issue are known issues on the net. to me sprint just doesn't care about their customers. every one of their workers give you different answers, no one is on the same page.
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Had the phone since day -2 and have yet to have one speck of dust under the screen yet. And mines the without google branding. You probably just need to stop whining or stop messing up YOUR phone =P
fixxxer2008 said:
exactly, plus they sell them as well. it wouldn't void my warranty under water damage because the water indicator sticker is intact and there are no signs of water damage. i doubt a small amount of solution would seep under the screen unless it was defective. im about to call sprint and demand a brand new hero or a samsung moment as im on my 3rd phone now. besides the fact the 3rd phone they sent me was suppose to be new and it's a refurb with over 700 calls made from it. im really about to not buy htc or sprint anymore and maybe move to another carrier.
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Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
VinceOB said:
Who said you were entitled to a "New" Hero? Did you get it through insurance? If not, then you're not entitled to a "New" Hero.
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all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
fixxxer2008 said:
all replacements were done through sprint and my 2nd one was a brand new phone. the tech told me last week that if my 3rd one acts up im entitled to a another compatible phone model such as the moment. now they are telling me something different. to me the $7 insurance i pay for every month is apparently worthless.
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Yep the 3 phones for virtually nothing compared to how much you would of had to pay.
Why do we even bother with the $7?
Okay, so i noticed a few months back that the hinge on the camera side on my camera didnt fit properly. And it slid around very badly. I took it to the Verizon store and they barely looked over it and told me i could buy a case for my phone. I took it again a couple weeks ago...they told me that it looked like a hinge broke on my back cover, and they again told me i could buy i case-__-....So, i didnt buy a case, but i ordered a replacement back...and low and behold THE SAME PROBLEM...I do admit that the replacement does fit a bit more snug, but still doesnt fit into place in that corner.
I did notice that the hinge on the back cover doesnt meet up directly with the hinge on the back of the phone which means it has to be a problem with the way the phone was manufactured, because theres no way i can get two different back covers with the same defect!
I attached a pic....do any others have this issue?....cuz im not really sure if i should argue with Verizon at this point.
-I was planning on selling my Incredible next year to get a new phone...most likely this one http://androinica.com/2010/08/07/le...e-for-verizon-wireless-gets-caught-on-camera/
-And this manufacture defect lowers my resale value.
-Also im afraid they will try and argue with me, because i dropped my phone and have a cosmetic flaw on that side...so it kind of looks bad if you know what i mean.
-What do you guys think?
-You will also notice where it looks chewed up, thats a result of me dropping my phone, however...that happened long after i noticed the defect and long after i told Verizon about it...so they arent related issues at all
>>>>>I talked to the store reps and they documented it this time and that the warranty will send me a new one
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
lamusician said:
Have you thought about getting a red original cover for it on ebay? Maybe that will make the resale more attractive.
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Dont have that kind of money x)...im only 17 and my parents wouldnt pay $100 for it...but that doesnt help my issue...im just wondering if i should take it back or not
the way i feel about it is that my lowered resale value should be a result of my own faults...i.e the me dropping it....but it shouldnt be lowered because of the manufacturer
not only that, it makes me feel uncomfortable that it wont be as sturdy or anything...which i already know thats the case
prowlah said:
I've always had one of those silicone cases on mine, but having to remote/reinsert my battery earlier I happen to have it off right now. Mine seems to fit well around the entire phone, though it did start coming off easier than I would've thought as I was removing the case earlier. I definitely don't have your problem though.
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Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
schwartzman93 said:
Thanks...so do you think i should complain?...im kind of mixed about this...because my phone works perfectly fine...but then i have my feeling like what i posted above, my lowered resale value should be my fault not a result of a mis-manufactured phone
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With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
lamusician said:
With the money that Verizon is making off of us, I don't see why you shouldn't complain. What's the worst thing that could happen?
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Idk, lol...i just hate dealing with reps that dont know ****...and also the lady at the warranty service told me that if i send it in and they determine i broke the phone. That i would be charged full retail price.
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
elborak said:
Why does the plastic on the front of that corner look all chewed up? It looks as though someone were prying it with something sharp and did a careless job.
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I dropped my phone...but that happend after i discovered the defect and showed it to the VZW store.
-I know it kind of looks bad on my record now...but im going to talk to the manager and tell him that the reps didnt document the other 3 times i came in when the lady on the warranty service said they should have
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
shabubu said:
I'm sorry but that does not look like a defect. If it only happened after you dropped your phone, it's clear that there is some sort of correlation. These things don't happen randomly without some sort of mishandling.
I've had my phone since the day before release (got it a day early thanks to Fedex) and it looks pristine. Next time you should invest in a case which will help protect your phone and avoid stuff like this from happening.
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I said the I dropped my phone after I showed them the defect...but its all taken care of...it took it to the store and they documented it and they said warranty would send me a new one
Sent from my ADR6300 using XDA App
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
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I probably clean my phone 10 times an hour, and a full polish twice a day.
tmellen said:
I probably clean my phone 10 times an hour, and a full polish twice a day.
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Thank you for making me feel half-way normal! lol
dude call *611 for a refurb.
Umm shouldn't you have complained when it was new?
shoman24v said:
Umm shouldn't you have complained when it was new?
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If you read in the OP...i complained three different times...but each time they looked at it for a minute and told me i the broke cover...AND THEY DIDNT Document it....I tried a second time...they looked at it for a minute DIDNT DOCUMENT!...and they told me oh well you can call the warranty people, but it just looks like you broke the broke the back cover, you can buy a case if you want...so i called the warranty people and they told me that the workers should have documented it...so, i went a third time and they did and said the same thing each time...So, i bought a replacement back...AND IT WAS THE SAME ISSUE...which means it was the main part of my phone, not the back cover...and so i took it to the store and told them to do a thorough inspection and they even tested my back covers on their phones and both my back covers fit perfectly...so he showed his manager and they documented it and told me to call the warenty people and they should send me a new one...so im satisfied
gentleart said:
It bothers me that you got the same line of bs as I did. I also took my phone in because of a defect. I've always used a wrist strap on my phones and am always careful and OCD (I actually clean my phone everyday) about them. Well, the tiny plastic piece inside the battery cover that secures the wrist strap broke. The sales rep. said I'd have to buy a new phone because of wear and tear, take it up with HTC, or buy a case. I was upset, but too irritated and reserved to take it any further.
Really, why should we fork over MORE money for a case when there is an actual flaw in the product?
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Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
I think the most funny thing about all of this, is Im part Jewish, and that side of me came out today...because one of my main concerns was resale value...so my dad told me i Jewed Verizon, lol
--If you catch my drift
schwartzman93 said:
Thats exactly the way i feel...while its great to have a case and it is recommended....ITS NOT NEEDED, and i dont want to pay money for something i dont 100% NEED...And im glad it didnt get to the point where i had to argue that with them...like i said, theyre gonna send me a new phone, so im happy
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I'm happy it worked out for you.
I did exactly what I shouldn't have done and bought a gel case - though I wanted one anyway.
[email protected]
Go on with yo Jew self. Part-Jew self.
Whatever, You made me laugh.
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Based on that first photo it appears that you sheared a pin off somehow - the one that the main crossbar hooks onto. If that's the case, I don't know how you'd easily repair it.
Ooowwcchh....!
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
mcs6 said:
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
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Talk to Customer Service (dial 611) and tell them the hinge came apart (I wouldnt mention dropping it unless its obvious that its been dropped) and they'll offer to send you a new one. If they wont send you a new one (which would surprise me, they're pretty good about stuff like that, especially known issues like the hinge) then you'll need to make a claim on your insurance. If they send you a new one without making an insurance claim then you can wait until you get your new one, make a back up, and then return your phone to stock/unroot before you send it back. There are threads here explaining how to do that. I've never made a claim through my insurance with TMobile, so I'm not entirely sure how that works. You might have to unroot/return to stock before you take it to the store. If you can call your insurance and make a claim then it might work the same way and you can wait until they send the new one.
Edit: After looking at the pictures, it doesnt look like there's obvious damage, so you should be home free on not admitting its been dropped.
I just threw up a little.
sent from my V I S I O N.
70% of the dummy g2s in stores look like that, it scared me away at first when I was looking at buying a g2
mcs6 said:
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
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Posting pictures of it won't help you. You need to take it apart and reinstall the hinge. If it broke a pin or something, find something to replace it, then reassemble. Don't listen to anybody who says you can't fix it... EVERYTHING can be fixed. Especially simple/stupid mechanical things.
Looks like you broke it in the spring box, heres a pic of it from the inside, there are guides on tearing apart your G2 but I dont know how that will affect the insurance, if you have to return it under insurance and your worried about being rooted there are guides to unroot the phone.
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Thanks guys for all the input
mcs6 said:
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
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Note that your warranty doesn't cover this type of damage.
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
mcs6 said:
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
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Warranty only covers DEFECTS. It doesn't cover things that you cause. You dropped it, thereby causing the physical damage, you therefore have no warranty. Its all gone. None left.
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
Woops don't know what happend to the pic I posted but here it is again:
that looks awful to try to fix...I was watching the video that someone made about taking the hinge apart and it looked really intense. How would I got about even finding a new pin/spring or whatever?
I wouldn't mention anything about dropping it and just say it has a loose hinge, worse comes to worse blame it on the shipping and an already loose hinge.
SuperDave81 said:
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
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they wont replace it... at least they did not to me... they went on and on that is the way the hinge was designed and crap like that...
i think you are better off if you just pay the 130 deductible, and just report the phone lost and a new phone will be on its way next business day.
dhkr123 said:
Note that your warranty doesn't cover this type of damage.
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Not necessarily true.
As long as there is no evidence that the device has been dropped/abused/dunked into a bucket of water T-Mobile might try to protest but ultimately this can be deemed as a defective device.
You pay for insurance. Its a disaster clause too. Not a warrentee. You could brick your phone and tell them about it and they will replace it. Its the point of insurance. Warrentee is different. Keep in mind, you pay 130 deductable to replace a phone. Don't worry about cm6. They are also not allowed to assume you will root your new phone either. So even if they boot to a cm6 logo they still have to replace your phone since you pay for insurance and the deductible.
Sent from my HTC Vision using XDA App
Edit: I was damn tired when I wrote this. Dunno how much sense it makes..
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
Unless you have cell phone insurance, probably not.... I would try to say it was in your pocket and then when you took it out it cracked....
Oh my goodness! I'm so sorry to see that. I read that there was a possible recall because of easy screen fracture, perhaps you can search the forums and find link. I hope you're able to get it resolved to your satisfaction. Be sure and let us know how it goes if you try to swap it out with AT&T.
Seeing the picture that you posted just makes me want to put this phone inside of case, even though I know it will make it look hideous!
Sent from my SAMSUNG-SGH-I337 using xda premium
It looks like it was in a case?
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
You might want to look into 3rd party insurance that covers that type of thing, such as Square Trade for future phone purchases. Accidents will happen, but most warranties don't cover things like this.
And in terms of the crack itself, I think this proves what I always suspected about Gorilla Glass 3 - it is stronger by design, so they make the layer thinner so the phone is thinner. The layer of smaller thickness is just as strong (hopefully not less strong) than the thicker layer of GG2 on SGS3.
With the screen larger than the one on SGS3, there is less bezel on sides of the screen, less support for the glass layer, and that makes the whole screen less rigid.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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Yeah unfortunately I did the same thing, and mine got a crack in it, what is really unfortunate is the fact that the lcd touchscreen and glass may be glued or so close together, you might have to get the whole thing fixed and samsung charges 169.95 to do it and I've been told if you wait a few months it will get cheaper, but I don't know by how much.
Otterbox defeats these incidents ...dropped mine out of an airplane 15 ft and not a single scratch...
Sent from my SAMSUNG-SGH-I337 using xda premium
kreoXDA said:
OP I think you can sign up online for insurance within 14 days of getting the phone. Check your plan/phone options on AT&T website. You do not have to prove to them that the phone is in impeccable condition.
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Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
Yze said:
Around here.. we call that insurance fraud =\
Also, he'd have to pay a $199.99 deductible
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It is not fraud. You are NOT obliged to have a functioning device while signing up for this insurance online. They just make the sign up window short, to protect themselves.
But speaking of this insurance, yes, i just checked, AT&T will charge you $199 deductible for SGS4!!!!!!!!!! That is on top of $7/month ($84/year) they want you to pay for insurance.
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Better to invest in the ugly (to some) otterbox or kraken.
unless you have insurance, or you must pay some money for this damage:laugh:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened when it was shipped. There's no physical damage as I can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
davefeelsright said:
Sorry for not posting, I've been busy with work.
An update: I talked to AT&T and told them I received the phone like that and must have happened with it was shipped. There's no physical damage as can tell. The crack is on the inside of the screen. I sent the phone out to them and they said they'll inspect it and ship me a new one.
I would def recommend getting a case, something that can survive a fall because I had a case on this but it's pretty lightweight compared to others.
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Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
hamzer11 said:
Maybe I missed it. But did you have any kind of case on it at all?
While on this topic, it should be noted that many major credit cards offer protection for free against exactly this kind of stuff. I know Amex does.
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i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
davefeelsright said:
i had this one on:
http://www.amazon.com/HoneyComb-Pro...368721019&sr=8-1&keywords=honeycomb+galaxy+s4
it's so lightweight and didn't really protect anything.
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Damn that sucks. Sometimes it's just the angle of the hit that gets you. I'm wondering if it caught a corner or edge of something on the screen. It really sucks if the glass cracked from the tension produced by the corner of the shell hitting the ground.
davefeelsright said:
Heh, critics weren't lying when they said the Galaxy S4 is way more fragile than the S3. I knocked off my nightstand in the middle of the night, landed on my wooden floor and have this dumb hairline crack.
The phone is only 5 days old and this may seem like a dumb question but is it possible for AT&T to switch it out?
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Just keep it and use it until we can buy replacement screens.
http://www.amazon.com/Replacement-Glass-Samsung-Galaxy-i9500/dp/B00C9VATVS/ref=sr_1_10?ie=UTF8&qid=1368721879&sr=8-10&keywords=galaxy+s4+lcd+replacement