Related
Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!
khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.
Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks
OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.
I am still having the issue and would love a resolution.
Thanks in advance,
Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.
It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.
same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B
same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...
I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk
2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.
When I first recieved the Evo, everything synchronized just fine. Contacts both ways, emails, and calendar, but after about 5 hours, I started getting a notification that there were Exchange sync issues.
Whenever I would open up the accounts page under settings, I would see the sync symbol next to Contacts, repeatedly trying, over and over again. Finally, after a while, it stops, and a sync symbol with an exclamation point appears in the notification bar, as well as next to Contacts, and at the bottom of the accounts page, the same symbol with "An I/O error has occurred," explanation.
I don't understand what is going on here... as the original sync worked great. I can remove my Exchange account and re-add, and it works great for a few hours. Same thing if I wipe the phone completely, (factory reset.) The only solution I have had so far is to un-tick the Contact sync, and it seems to work okay, but obviously I need this service to work properly.
I have tried searching for a few days now and couldn't find anything really related to this. Some have had issues with reboots, and I had it BAD two days ago, and I finally wiped my phone. I do believe that there are some serious core Exchange integration problems on the Evo..
Does anyone have any insight on the matter, or should I just email HTC? Would a cooked ROM perhaps be any better?
Thanks guys
Same issue here. Very frustrating.
theadlee said:
Same issue here. Very frustrating.
Click to expand...
Click to collapse
Also, this DESTROYS my battery. If I actually let it attempt to keep syncing, it's completely dead within an hour.
Also have the same issues and was searching for answers to no avail. Another problem I have is that sometimes random emails just stop showing up on the phone. I can open once and view but later they are gone even though they haven't been deleted. I obviously see them on my outlook on my computer but never see them again on the phone. I hoping an update in the future will fix these issues as I never had a problem with my Touch Pro so I'm thinking it's not the server at work.
njward75 said:
Also have the same issues and was searching for answers to no avail. Another problem I have is that sometimes random emails just stop showing up on the phone. I can open once and view but later they are gone even though they haven't been deleted. I obviously see them on my outlook on my computer but never see them again on the phone. I hoping an update in the future will fix these issues as I never had a problem with my Touch Pro so I'm thinking it's not the server at work.
Click to expand...
Click to collapse
No problem on my Pre either, and I really don't want to have to buy 3rd-party software to fix something that is supposedly integrated into the phone...
Fellas, talk to your IT dept and have them check the Exchange logs. Different versions of Exchange have different levels of administration over mobile synchronization.
I have an EAS on my EVO with no issue whatsoever.
Bear in mind, Exchange 2003 doesn't seem to like Android synching with a mailbox that was previously synched with another device. I have seen synchs crash consistently until the synch relationship is deleted on the server side.
i have zero issues with exchange on the android.
you guy can try touchdown form the market. its the best exchange app out. dataviz has road sync which is another idea. i have not used road sync but have used touchdown on the hero. it works well.. bullet proof.
i would check with your respective IT Admins and make sure they allow Android handsets to access the server. some companies do not OR recommend you use a 3rd party app (such as touchdown)
Strange, I had my phone replaced yesterday, and it worked from about 5pm to 9:45am today, perfectly... then out of nowhere, it failed, and is now in an infinite loop to sync contacts.
Something to do with Facebook
I think it has something to do with contacts that are linked to Facebook. Very Very frustrating.
theadlee said:
I think it has something to do with contacts that are linked to Facebook. Very Very frustrating.
Click to expand...
Click to collapse
I just created a ticket with my IT department to investigate the logs to see what is going on. Something tells me it's related to Sense, and not my Exchange server at all... considering that multiple Windows Mobile phones, and my Palm Pre have all worked fine... even some of my old Sprint dumbphones worked okay, when I used Sprint Email.
I would root my phone and try a standard version of Android, but isn't it Sense that does the Exchange sync? or is that built into Android at this point?
ScrapMaker said:
I just created a ticket with my IT department to investigate the logs to see what is going on. Something tells me it's related to Sense, and not my Exchange server at all... considering that multiple Windows Mobile phones, and my Palm Pre have all worked fine... even some of my old Sprint dumbphones worked okay, when I used Sprint Email.
I would root my phone and try a standard version of Android, but isn't it Sense that does the Exchange sync? or is that built into Android at this point?
Click to expand...
Click to collapse
I've tried touchdown and can't even get it to create an account. I think it maybe something with my work server that these programs don't like. I know that my employer was too cheap to get an exchange server so they use some sort of activesync client that runs on the standard server. Not an IT guy so I don't know how this affects things but I do know that I had no issues like this with the windows mobile email. On top of my contacts not syncing, I still have emails that randomly disappear or no longer have a body to the email after viewing once. Very strange and very frustrating that I have no work around.
Well we are definitely using Exchange 2007, and I had to bypass our whole "ticketing system," and contact our Exchange/Outlook department secretly. I am hoping for a response in the next day or so. I bet you anything it has to do with the policy-push that happens once or twice a day... basically re-affirms your device is compliant. IE, if you went through and manually disabled your password protection, this is SUPPOSED to push out the requirement again.
One thing I should probably try, is re-wiping my phone and NEVER installing lockpicker... even though the phone is nearly non-functional without that handy utility, perhaps that can be causing issues?
Been running HTC Sense, and Exchange on my EVO without any issues for three weeks.
I have not made any changes to the original setup, other than adding about ten apps from Market Place.
Holy crap, I just got a call from two highest-level managers (with attitude, I might add,) that no one from the company is _ALLOWED_ to help me get this to work. It's an unsupported device. So are iPhones and all WM phones... so this is bizarre.
Basically, this ActiveSync service is a back-door offering, with zero support, and everyone is real hush-hush about it. My asking to investigate the logs seems to have REALLY irritated people in my company, and this is a big place. I hope I didn't create waves... damnit Android, you are ruining my life!!
What assholes. I hate these arrogant ass IT guys. They need to recognize that they are a cost center which only exist to make you a more effecient employee. If your effeciency is enhanced by using android vs a crappy blackberry, they need to make reasonable efforts to accomodate you.
I would send an email to THEIR boss, and ask him what the mission of an IT organization should be. And if he gives you crap, ask the CIO.
You don't understand... the top-dogs just made their call... the next higher up is the VP of our IT group... basically, if I bring it up again, I can consider myself terminated. I didn't realize this was such a sore subject, but apparently it is.
Apparently it has a lot to do with export control, policies, all sorts of random BS that I don't really know about. The ActiveSync service is mainly provided as a back-door 'friendly' service to help those who don't get corporate blackberries.
So it's totally unsupported, and I don't know anyone I can buy a few drinks for in order to get this fixed. I guess I'll have to work the other angle with HTC, but damnit, I already know nothing will help there. Even if they were to offer to help, my IT department would be less than willing to lend a helping hand.
Also, most of our stuff is out-sourced... but I know there are DEFINITELY people in my own building that can help me---I just don't know who, and I also don't want them getting in trouble.
It just bothers me that when the iPhone came out, there were enough 'important' people around, so that even though it's "not supported," our environment was definitely modified to work with the phone...
Le Sigh.
Man, this problem is killing me... I have delete my exchange account twice a day.
man, I wish there was a solution to this... no one else is having this issue?
You could root and get Cyans new Froyo build, it has native exchange support. There is definitely differences between HTC sense exchange and Android exchange.
fragchild said:
You could root and get Cyans new Froyo build, it has native exchange support. There is definitely differences between HTC sense exchange and Android exchange.
Click to expand...
Click to collapse
Does this build support Camera and 4G? I keep hearing about these new ROMs and all their problems.
I just installed TouchDown and figured I'd give it a whirl. If the new Froyo build works on all aspects, I'd obviously rather have that. I like the integration of the stock solution. I don't like that I will have to use TouchDown for everything... calendar alerts, and everything, but we'll see. I also hate that I might have to pay $20 for something that should work out of the box...
Hey guys
first off, I know all the BS posts i'm going to get so let me head them off right now:
- i'm working and living in exactly the same locations
- i've had Android 2.3.3 on my HD2 and this issue has not occured
- i've used Windows Phone 7 and this issue has not occured
- both my Exchange server configs has NOT changed at all
- i'm working and living in exactly the same locations
OK so, something I personaly have experienced is really poor Exchange sync with this phone. I have contacts sitting on my laptop (Outlook), PC at home (Outlook) and on OWA on my server which are just not coming down to the phone, no matter how many times I reboot. Thing is, and this makes this hard to solve, its only a few of them - in fact, VERY few of them.
I've also noticed Emails are sometimes very slow to appear on the phone from either of my two hosted accounts even though they are both set to push on peak and off peak schedules.
Baseband - I9100XXKDH
Kernal - [email protected]#2
Build - GINGERBREAD.XWKDD
I am new to this Android malarky so it could be something i'm doing (?) or there might be a newer firmware out there by now but, with the strange naming convention I don't really know.
Not sure if anyone else has seen this? Any clues? Any newer firmware?
Thanks in advance!!
Just to summarize
- You can sync alot of the contacts from the server to your phone, but not all.
- Those you can sync, are those consistently working fine (ie if you make any changes to them server-side, are those changes always synced to the phone)?
- The few contacts that cannot be synced, can you see any differences between them and the ones that do sync (the info added to them, certain symbols used, or similar)?
If you edit one of the contacts not synced, and remove all the info from them except for the name "a" and possibly the phone number 012345, does this in any way change the sync behavior?
- If you add a new contact, and give it exactly the same info as one of the unsyncable contacts, does that sync aswell, or does it also not sync to the phone?
- Probably not the case, and I'm not sure about behaviors across several different phone all running 2.3.3, but are your contacts all in the same folder on the server, or have you sorted them into different folders?
- Try adding your Gmail account, or a gmail account, to your phone as a new exchange account, and see if the same unsyncable outlook contacts, if you could possibly export them from your outlook and import them into your Gmail account, also fail when synced from the Google servers.
- try downloading either NitroDesk touchdown or RoadSync from the market, and try adding the same account to either of those and see if the behavior changes. Atleast that will show if the problem is general with the server, or if it seems to be only the stock/samsung exchange client causing this in some way.
Not sure at all what is going on, but some of the above might give some results that are useful.
TechNoir said:
....
Click to expand...
Click to collapse
Sorry, JUST before your post came it I discovered a tick box that corrected everything! Some how I had turned off Sync'ing but yet that still enabled mail!? I honestly couldn't remember how I got there or where it was, sorry
Although that doesn't explain why mail is unreliable....
Thank you for your detailed steps though! I hope they come in useful for someone
I'd imagine the Samsung e-mail app is just an overlay on the native Android client. All my Android phones have worked great with Exchange. If Samsung completely re-wrote the e-mail client and it doesn't work I'll be distraught. I rely on Exchange heavily and think TD sucks because it flattens the databases.
To be fair to it, it does work now ... maybe the tick box I discovered will encourage mail to be a little more prompt
For me it was Unuseable if I could not reliably sync contacts and schedule... which looks like I now can.
...and Tasks, which is an unexpected bonus for me!
I've been impressed with the speed with which the phone handles data, even on non-3G networks. No problems with Exchange either.
All good so far, in fact.
Worth adding a [SOLVED] to the title of the thread?
Gustopher said:
...and Tasks...
Click to expand...
Click to collapse
I know, I'm thrilled. I read somewhere that Samsung really sweated the details on the Exchange app. In addition to tasks, it's supposed to be able to use the company directory and do a calender busy search. There's also Citrix integration and a lot of VPN feautres they've added to the phone. I'm guessing, especially in the U.S., that high-volume corporate accounts are going to be a big audience for the phone which is why Samsung included so many upgraded connectivity features.
Monty Burns said:
Sorry, JUST before your post came it I discovered a tick box that corrected everything! Some how I had turned off Sync'ing but yet that still enabled mail!? I honestly couldn't remember how I got there or where it was, sorry
Although that doesn't explain why mail is unreliable....
Thank you for your detailed steps though! I hope they come in useful for someone
Click to expand...
Click to collapse
No problems at all mate, glad you got it working.
Hi. I've just started using a Google Nexus 7 using jelly bean (4.1.1) and I have not rooted the device. So far so good except for the Exchange email client. I've set up the account and all seemed to be working fine and then I went out of the house... and I started to have some problems. Two problems: 1. Replying, in spite of checking the "include quoted text" button the replies did not include the quoted text. This happened when I wrote the email when I was either offline or tethered to my mobile's wifi hotspot when on a train. The connection was probably poor and this may have been the issue but it was a bit worrying - especially as a couple of emails went to clients and made no sense without the original text being included. 2. Emails I deleted from the inbox when offline.were deleted from the tablet inbox, and when I synced, remained deleted, but did not delete from the inbox of other exchange devices (my mobile and my pcs/laptops). I reinstalled and that solved the reply issue. But still I have found, if I delete emails when offline,even when i do a full sync when online, they remain in the exchange inbox (pcs/laptop/mobile/outlook web access) but they are not in the tablet inbox and even when I resynchronise the tablet,the inboxes don't match between tablet and other devices. All the other devices, the inbox matches when they are all freshly synced.
I am deeply fed up about this. The tablet's been great but I feel like I've just gone back 6 years to dodgy exchange syncing. I have run exchange on my android v2.2 htc desire for a couple of years without issue and it's been a joy.Hoping someone may know what I can do,re. fixes, or even who at android/google/asus I should tell/might provide a fix. I want to avoid rooting and I know about touchdown but would prefer to work with the native email client to save on space and I've used touchdown before and found it unsatisfactory for my needs. Any help and advice would be appreciated. I'm not a developer but I'm a savvy user and can follow instructions well!
I've googled a lot in the last few days and though I've seen lots of talk about faillure to set up Exchange in the first place, I've not seen this issue yet. But I think I'm probably one of the earlier users of exchange on this device. It seems unlikely but I suppose possible it's just me but perhaps someone can tell me about that too. Could it just be my version of active sync/jelly bean/google nexus that has this issue!?
Thanks for any help.
Same problem here. Just did a bunch of email on an airplane and after landing, connecting to wi-fi, and syncing, none of the changes were synced to my laptop or even to the hotmail web client. I really hope someone has a solution to this as it is really unacceptable.
same problem
I have the same problemwith my nexus 7 (v2):
I reply to an email and I check "include quoted text" and this part is not sent.
any ideas? This concerns only emails received via my exchange (corporate) account.
Howdy...
I'm using the standard email client (not Gmail) on my note 3...
My issue is that when I delete an email through either my laptop client, or my email's webclient (I use Fastmail.fm), the emails don't delete on my Note 3.
The result is that I can delete a bunch of old messages and spam on my laptop, but they hang around on my phone.
I've used K-9, and it works perfectly, deleting emails on the phone as I delete them on the laptop, but I was hoping to use the stock email client so I could have Galaxy Gear notifications from the email.
Has anyone else seen this issue? Or know how to fix it?
Thanks!
Best,
Ben
*
ben1000 said:
Howdy...
I'm using the standard email client (not Gmail) on my note 3...
My issue is that when I delete an email through either my laptop client, or my email's webclient (I use Fastmail.fm), the emails don't delete on my Note 3.
The result is that I can delete a bunch of old messages and spam on my laptop, but they hang around on my phone.
I've used K-9, and it works perfectly, deleting emails on the phone as I delete them on the laptop, but I was hoping to use the stock email client so I could have Galaxy Gear notifications from the email.
Has anyone else seen this issue? Or know how to fix it?
Thanks!
Best,
Ben
*
Click to expand...
Click to collapse
Hi Ben,
Since you are using a stock email client on your notebook, how have you enabled the syncing with your Note 3. When using GMail and other email clients, there's an API within the device which queries the email server requesting new notifications based on what you've triggered your device to query. With a stock email client, this does not always succeed as some ISP's have crippled 3rd party applications from querying their servers.
Hope this helps!
I'm not sure what you mean by a 'stock email client on my notebook'. It's Apple Mail, but I can use my webclient too..
As I mentioned, I'm not using an ISP. I use fastmail.fm
I have enabled 'syncing' on the phone... or else I wouldn't be getting new mail at all, I suppose...
So, getting new mail is not an issue. The issue is that mail deleted on my laptop is NOT deleted on my phone. So, if I delete 100 spam emails on my laptop, they are still on my phone. Again, only with the standard email client. It works perfectly with K-9.
Sorry if I've misunderstood your response. Can you elaborate what I may be doing wrong?
Best,
Ben
cellrama said:
Hi Ben,
Since you are using a stock email client on your notebook, how have you enabled the syncing with your Note 3. When using GMail and other email clients, there's an API within the device which queries the email server requesting new notifications based on what you've triggered your device to query. With a stock email client, this does not always succeed as some ISP's have crippled 3rd party applications from querying their servers.
Hope this helps!
Click to expand...
Click to collapse
I started having problems with the stock email app on my note 2 & gave up on it & went over to using K9 so when I got my note 3 I expected problems with it but gave it another chance & it's completely screwed up. It constantly downloads mails I've deleted & shows them as unread & sometimes displays only old mail from about a year ago.. its a total mess... its doing that "your password has changed couldn't connect" thing that it also did on my note 2... I've now deleted all the accounts off it & only use K9.
Sent from my SM-N9005 using xda app-developers app
ben1000 said:
I'm not sure what you mean by a 'stock email client on my notebook'. It's Apple Mail, but I can use my webclient too..
As I mentioned, I'm not using an ISP. I use fastmail.fm
I have enabled 'syncing' on the phone... or else I wouldn't be getting new mail at all, I suppose...
So, getting new mail is not an issue. The issue is that mail deleted on my laptop is NOT deleted on my phone. So, if I delete 100 spam emails on my laptop, they are still on my phone. Again, only with the standard email client. It works perfectly with K-9.
Sorry if I've misunderstood your response. Can you elaborate what I may be doing wrong?
Best,
Ben
Click to expand...
Click to collapse
Hi Ben,
Based on your initial post, I though there were two issues:
Problems with your Apple Mail syncing with fastmail.fm and vice-versa
Problems with the K-9 application installed on your Android device syncing with fastmail.fm and vice-versa
Sorry for any confusion my post may have caused! This will be the best way to explain things and let me know should you have questions...
K-9 is an email client which you have installed on your Android device. This client has been configured during its initial setup so when you receive new mail, it is delivered to K-9 on your Android device. Syncing has been turned on so what you do with the remote client (K-9) will reflect on the server (fastmail.fm) and vice-versa. There is usually some type of setting triggered where on conflict, the server takes priority.
The above as you've suggested is working correctly but the problem here is with your Apple Mail:
Apple Mail is your client application within OS-X which supports the handling of email. During the configuration of this application, you have entered all your server settings for fastmail.fm so this client (Apple Mail) will query and pull email from the fastmail.fm server either real time, in specific intervals (5 min, 10 min etc...) or simply when you click a "Check Mail" button.
The problem you have is whenever you update Apple Mail, the changes are not reflecting (or syncing) to your device. I do not know much about Apple Mail but your issue would lead me to the conclusion you have disabled this ability within your Apple Mail program. I would double check your settings and make sure you have enabled your Apple Mail program to propagate changes to the server. This will allow changes made to email within your remote client to update server-side and should reflect across all your devices which are configured with the fastmail.fm email account.
The only issue is Apple products are very strict with their security measures so I know the Apple Mail client will download from the server but I'm unsure if it allows a post-back to update the server regarding changes made through the Apple Mail client. I'm sure it's a simple fix within the settings but if not, I'm assuming it has to do with a layer of security being implemented by Apple but not being an Apple user myself, someone else would need to clarify.
Hope this helps!
Howdy...
There's nothing wrong with Apple Mail... Working perfectly.
Nothing wrong with the webapp from Fastmail. Also perfect.
Nothing wrong with K-9. Works perfectly.
The issue is with the stock Android Mail app on my Note 3.
Cellrama... I sincerely appreciate your efforts, but perhaps you could confine yourself to just dealing with that issue, as I seem to be having a very tough time explaining the situation to you... There's nothing at all wrong with the laptop, webapp, or K-9. They have all been working as they should for several years now...
My only issue is that I would like to receive email notifications on my Gear.. So, I have to use the default Android email client.
But, as was stated by the other poster, it seems not to work correctly. When iMAP email is deleted, that delete should sync across all clients. With me, it's syncing perfectly with every client except Android Email.
I apologize if my initial post confused you. I'm new to this forum, and I don't seem to be having much luck describing the problem in a way you are able to understand, so again, I apologize.
If anyone else has a solution to the issue, I would greatly appreciate your input.
Best,
Ben
cellrama said:
Hi Ben,
Based on your initial post, I though there were two issues:
Problems with your Apple Mail syncing with fastmail.fm and vice-versa
Problems with the K-9 application installed on your Android device syncing with fastmail.fm and vice-versa
Sorry for any confusion my post may have caused! This will be the best way to explain things and let me know should you have questions...
K-9 is an email client which you have installed on your Android device. This client has been configured during its initial setup so when you receive new mail, it is delivered to K-9 on your Android device. Syncing has been turned on so what you do with the remote client (K-9) will reflect on the server (fastmail.fm) and vice-versa. There is usually some type of setting triggered where on conflict, the server takes priority.
The above as you've suggested is working correctly but the problem here is with your Apple Mail:
Apple Mail is your client application within OS-X which supports the handling of email. During the configuration of this application, you have entered all your server settings for fastmail.fm so this client (Apple Mail) will query and pull email from the fastmail.fm server either real time, in specific intervals (5 min, 10 min etc...) or simply when you click a "Check Mail" button.
The problem you have is whenever you update Apple Mail, the changes are not reflecting (or syncing) to your device. I do not know much about Apple Mail but your issue would lead me to the conclusion you have disabled this ability within your Apple Mail program. I would double check your settings and make sure you have enabled your Apple Mail program to propagate changes to the server. This will allow changes made to email within your remote client to update server-side and should reflect across all your devices which are configured with the fastmail.fm email account.
The only issue is Apple products are very strict with their security measures so I know the Apple Mail client will download from the server but I'm unsure if it allows a post-back to update the server regarding changes made through the Apple Mail client. I'm sure it's a simple fix within the settings but if not, I'm assuming it has to do with a layer of security being implemented by Apple but not being an Apple user myself, someone else would need to clarify.
Hope this helps!
Click to expand...
Click to collapse
ben1000 said:
Howdy...
I'm using the standard email client (not Gmail) on my note 3...
My issue is that when I delete an email through either my laptop client, or my email's webclient (I use Fastmail.fm), the emails don't delete on my Note 3.
The result is that I can delete a bunch of old messages and spam on my laptop, but they hang around on my phone.
I've used K-9, and it works perfectly, deleting emails on the phone as I delete them on the laptop, but I was hoping to use the stock email client so I could have Galaxy Gear notifications from the email.
Has anyone else seen this issue? Or know how to fix it?
Thanks!
Best,
Ben
*
Click to expand...
Click to collapse
Ben,
When you setup your fastmail account, did you set it up as a "POP" account or an "IMAP" account? POP accounts will only pull a copy of the email from the server to your device, but will not push changes made on your device back to the server. IMAP, however, is a two-way email protocol that will push changes made on your phone to the server. It looks like Fastmail supports both POP & IMAP, so I would try following the instructions listed here.
Howdy...
Thanks, but it's IMAP. I assume that if it weren't, it wouldn't work perfectly with Apple Mail, WebMail, and K-9.
It seems no one really wants to admit that this is an Android problem... No worries, I appreciate the help, and will look elsewhere... I appreciate the time you took to reply...
Best,
Ben
edwmsjr said:
Ben,
When you setup your fastmail account, did you set it up as a "POP" account or an "IMAP" account? POP accounts will only pull a copy of the email from the server to your device, but will not push changes made on your device back to the server. IMAP, however, is a two-way email protocol that will push changes made on your phone to the server. It looks like Fastmail supports both POP & IMAP, so I would try following the instructions listed here.
Click to expand...
Click to collapse
ben1000 said:
Howdy...
There's nothing wrong with Apple Mail... Working perfectly.
Nothing wrong with the webapp from Fastmail. Also perfect.
Nothing wrong with K-9. Works perfectly.
The issue is with the stock Android Mail app on my Note 3.
Cellrama... I sincerely appreciate your efforts, but perhaps you could confine yourself to just dealing with that issue, as I seem to be having a very tough time explaining the situation to you... There's nothing at all wrong with the laptop, webapp, or K-9. They have all been working as they should for several years now...
My only issue is that I would like to receive email notifications on my Gear.. So, I have to use the default Android email client.
But, as was stated by the other poster, it seems not to work correctly. When iMAP email is deleted, that delete should sync across all clients. With me, it's syncing perfectly with every client except Android Email.
I apologize if my initial post confused you. I'm new to this forum, and I don't seem to be having much luck describing the problem in a way you are able to understand, so again, I apologize.
If anyone else has a solution to the issue, I would greatly appreciate your input.
Best,
Ben
Click to expand...
Click to collapse
Ben,
Your initial posts refers to multiple devices and what works/doesn't work. I fully understood your post and was trying to provide you a little background information. I apologize if you took offense but when I ask what stock email client you're using on your notebook and the response received by you is you're unsure what I mean but you use "Apple Mail"... Well that's an email client!
The issue is when using the stock email application provided by Android, when you make changes through your Apple Mail program, this is not syncing to your device or to your Galaxy Gear for that matter. The simple answer is... With your stock Android application, as long as you have enabled IMAP, email should sync effortlessly. This has already been suggested by another member. If it is not working, you will need to check the settings in your Apple Mail client as well as your stock email application within Android. There is most likely something on the server which is blocking your sync. I would even log into fastmail.fm through your web browser and check the settings on their server to ensure everything is set correctly. As for the Galaxy Gear device... Well, I would not buy this as I've heard more bad than good and one review set focus on it's poor ability to sync email.
Hope this answers your question with more clarity.
---------- Post added at 08:53 PM ---------- Previous post was at 08:31 PM ----------
ben1000 said:
Howdy...
Thanks, but it's IMAP. I assume that if it weren't, it wouldn't work perfectly with Apple Mail, WebMail, and K-9.
It seems no one really wants to admit that this is an Android problem... No worries, I appreciate the help, and will look elsewhere... I appreciate the time you took to reply...
Best,
Ben
Click to expand...
Click to collapse
I think it's more to do with a settings issue server-side (in the settings on fastmail.fm) or through one of your clients which is used to access your email. You rely on a web-based email solution (fastmail.fm) which you access using one of many programs installed on an array of devices. The problem here is when using the stock Android application for mail, any modifications made to mail through your notebook running "Apple Mail" will not propagate across the server and update live on your device using the stock Android mail app. You already have stated every other application and program work but it's just the stock Android mail application.
This would lead me to believe the stock Android mail app does not support fastmail.fm. Many API's developers now use are custom and specific to targeted applications such as an API call to communication with GMail and their array of services. I agree you're issue pertains to the stock Android mail app. Is this an Android problem??? Just as much as it is a fastmail.fm problem. Fastmail.fm is not your most popular email program therefore, developers will not be flocking to purchase custom API's for implementation into their software.
You have answered your own question circuitously! I use the stock email app for GMail and Outlook without problem so the developer has implemented the proper API's to interact with IMAP on these specific servers but I will assume has opted against this for a less popular web-mail server.
Hope this helps!
Actually, I think it's far more likely that Apple Mail, Fastmail, and K-9 all work perfectly, and that, as has been suggested by others many times on this forum and even on this thread, the stock Android app is flawed... This would make sense, since I'm sure Google would rather you use Gmail than some other provider.
Thanks for your time, but there are many assumptions in your email that are wrong... but let's just call it quits at this point. No need to reply, as I won't be checking.
I truly appreciate the time and detail you put into your post, and I'm sure you'll help many others.
Best,
Ben
PS: I've been using the Galaxy Gear for about a week, and find it a wonderful companion. I highly recommend it. Is it perfect? No, but I believe it's the best smartwatch out there currently, and it has exceeded my admittedly lowered expectations...
cellrama said:
Ben,
Your initial posts refers to multiple devices and what works/doesn't work. I fully understood your post and was trying to provide you a little background information. I apologize if you took offense but when I ask what stock email client you're using on your notebook and the response received by you is you're unsure what I mean but you use "Apple Mail"... Well that's an email client!
The issue is when using the stock email application provided by Android, when you make changes through your Apple Mail program, this is not syncing to your device or to your Galaxy Gear for that matter. The simple answer is... With your stock Android application, as long as you have enabled IMAP, email should sync effortlessly. This has already been suggested by another member. If it is not working, you will need to check the settings in your Apple Mail client as well as your stock email application within Android. There is most likely something on the server which is blocking your sync. I would even log into fastmail.fm through your web browser and check the settings on their server to ensure everything is set correctly. As for the Galaxy Gear device... Well, I would not buy this as I've heard more bad than good and one review set focus on it's poor ability to sync email.
Hope this answers your question with more clarity.
---------- Post added at 08:53 PM ---------- Previous post was at 08:31 PM ----------
I think it's more to do with a settings issue server-side (in the settings on fastmail.fm) or through one of your clients which is used to access your email. You rely on a web-based email solution (fastmail.fm) which you access using one of many programs installed on an array of devices. The problem here is when using the stock Android application for mail, any modifications made to mail through your notebook running "Apple Mail" will not propagate across the server and update live on your device using the stock Android mail app. You already have stated every other application and program work but it's just the stock Android mail application.
This would lead me to believe the stock Android mail app does not support fastmail.fm. Many API's developers now use are custom and specific to targeted applications such as an API call to communication with GMail and their array of services. I agree you're issue pertains to the stock Android mail app. Is this an Android problem??? Just as much as it is a fastmail.fm problem. Fastmail.fm is not your most popular email program therefore, developers will not be flocking to purchase custom API's for implementation into their software.
You have answered your own question circuitously! I use the stock email app for GMail and Outlook without problem so the developer has implemented the proper API's to interact with IMAP on these specific servers but I will assume has opted against this for a less popular web-mail server.
Hope this helps!
Click to expand...
Click to collapse
ben1000 said:
Actually, I think it's far more likely that Apple Mail, Fastmail, and K-9 all work perfectly, and that, as has been suggested by others many times on this forum and even on this thread, the stock Android app is flawed... This would make sense, since I'm sure Google would rather you use Gmail than some other provider.
Thanks for your time, but there are many assumptions in your email that are wrong... but let's just call it quits at this point. No need to reply, as I won't be checking.
I truly appreciate the time and detail you put into your post, and I'm sure you'll help many others.
Best,
Ben
PS: I've been using the Galaxy Gear for about a week, and find it a wonderful companion. I highly recommend it. Is it perfect? No, but I believe it's the best smartwatch out there currently, and it has exceeded my admittedly lowered expectations...
Click to expand...
Click to collapse
There's no assumptions in my email which are wrong but hey... everyone is entitled to their opinion. If you read a bit closer, I agree with what you've stated! Your response mirrors mine in that the Android email app is flawed. Whether this is due to lack of API implementation or forced by other more dominant email providers, that's anyone's guess.
Glad you like your Galaxy Gear. I cannot comment but based on reviews, I would tend to shy away myself but that's great it works for you.
Thanks and have a good night!
ben1000 said:
Howdy...
Thanks, but it's IMAP. I assume that if it weren't, it wouldn't work perfectly with Apple Mail, WebMail, and K-9.
It seems no one really wants to admit that this is an Android problem... No worries, I appreciate the help, and will look elsewhere... I appreciate the time you took to reply...
Best,
Ben
Click to expand...
Click to collapse
Ben,
Just want to clarify to make sure we didn't miscommunicate. I wasn't asking if Fastmail is IMAP...i know that it supports both IMAP & POP. My question was did you set it up as an IMAP account on your phone. When adding an email account via the stock email app on the Note 3, after you enter your email address & password and pressing the "manual setup" button you'll be asked if it is a POP account, IMAP account or Microsoft Exchange ActiveSync account. If your server supports IMAP and you set it up as an IMAP account on the phone, it should work. It's a universal protocol that is supported on both ends. Sorry if I misunderstood your response...just wanted to make sure I was clear.
Thanks,
Ed