[Q] Just sent HD2 back to HTC (screen issue), opinions/info? - HD2 General

So, I've been having the screen sensitivity issue, jaggedy drawn lines, randomly typed keys, etc.
Now, has anyone else done the same?
As the problem is intermittent, what're the odds they'll actually fix it?
Also, is it actually going to be gone 2-3 weeks or do they usually turn around quicker?
I miss it already

mine was gone for 24 days, all it needed was a software flash. overall, good service, but could be quicker......

if they just flash the software I'll not be happy, I could do that myself.

Antimus said:
So, I've been having the screen sensitivity issue, jaggedy drawn lines, randomly typed keys, etc.
Now, has anyone else done the same?
As the problem is intermittent, what're the odds they'll actually fix it?
Also, is it actually going to be gone 2-3 weeks or do they usually turn around quicker?
I miss it already
Click to expand...
Click to collapse
I have this issue too, and I read about it on some other threads as well.
I'm not really sure what is causing it, but its more likely to be a hardware issue rather than software.
Although my friend bought his HD2 recently, and his phone doesnt have this problem. I guess this issue is fixed in newer HD2s
You can see this thread for discussion and videos about this issue

their service is worst ive ever know...4 weeks so far....never going to send my phone to them, rather send it to dodgy kev from the pub to fix

Related

Answering a Call

Just a quick question for you guys. When I receive a phone call (full signal strength) and slide the slider accross to answer the phone there is a long pause of silence before the call actually connects. Has anyone else run into this situation?
Nexus One running stock Froyo (At&t)
yes I have this issue: I answer and cannot get an answer on the other end but I can hear them saying "hello". After a few seconds we connect and they say they never heard me say anything even though I was saying hello back.
I have two Nexus Ones: one answers calls perfectly and has great sound quality, while the other has this issue you describe, along with low call volume.
I think in my case it may be a hardware issue and I may need to send it in to be looked at. Both running on ATT although the good device is the tmobile version and the problem device is ATT 3G version.
Old MuckenMire said:
yes I have this issue: I answer and cannot get an answer on the other end but I can hear them saying "hello". After a few seconds we connect and they say they never heard me say anything even though I was saying hello back.
I have two Nexus Ones: one answers calls perfectly and has great sound quality, while the other has this issue you describe, along with low call volume.
I think in my case it may be a hardware issue and I may need to send it in to be looked at. Both running on ATT although the good device is the tmobile version and the problem device is ATT 3G version.
Click to expand...
Click to collapse
You think it is a hardware issue? I thought that it was like that across all N1s?
There was a thread here 1-2 weeks ago about the issue and pretty much EVERYBODY had this problem.
I can't find the thread anymore but it was about the delay between answering a call and the mic becoming active ... which takes 2-5 seconds.
I just noticed the other day that the delay seems to be less if I immediately put the call on speaker.
Never encountered that issue. The other side hears me immediately as I answer. I guess this is not "across all N1s", unless someone would think my N1 is special in some way (which it isn't, and so are all the other 7 N1s of my friends at work which also happen not to have this problem - and the call quality is great on at least 3 that I checked personally).
Instantly connects on my phone as well, so it's not on all devices at least. I have one of the first batches of T-Mobile N1's btw.
What carrier are you on?
this happens to me too.its so annoying. im on att
Can't find the thread but it was pretty long.
nexusdue said:
You think it is a hardware issue? I thought that it was like that across all N1s?
There was a thread here 1-2 weeks ago about the issue and pretty much EVERYBODY had this problem.
I can't find the thread anymore but it was about the delay between answering a call and the mic becoming active ... which takes 2-5 seconds.
I just noticed the other day that the delay seems to be less if I immediately put the call on speaker.
Click to expand...
Click to collapse
I'm not so sure anymore. I decided since my only choice was to send it in for repair, I might as well one click root and install CM6 and see what happens. So far, I have not had the issue. It's only been three days but that's the longest this device has ever gone without having the "no connect" issue. Also, my low call volume and speaker phone volume issues are now resolved. I now find myself turning the volume down rather than up. I'll update this thread with final verdict on whether this fixes my issue.
This sounds like an att problem not a nrsux one problem
I notice this problem as well. If I wait until the call timer appears on screen before I start to talk the other party doesn't seem to notice.
I'm on T MO and never had this issue. Try the one click root and flash a different ROM. If it doesn't work send it to HTC. I recently sent mine back on a Monday and it was back that Friday.
Sent from my Nexus One
Well my issue has been resolved by switching to CM6. It's been a week now and the issue has not occurred even one time. This was an issue that used to happen to me EVERY DAY, so I am very happy that in my case it turned out to be a software issue.
When I was running 2.1 I hoped 2.2 would fix it and when it didn't I thought for sure it must be hardware. It's so nice to KNOW I can answer the phone if it rings now. Sometimes I would get an important call and I was afraid to answer the damn phone!
Thank you Mr. Cyanogen, whoever you are.
I get this issue once in a while. I think its a software issue. Over time something gets hung up somewhere.
I had a thread like this as well..
http://forum.xda-developers.com/showthread.php?t=691399
For me it still happens randomly, stock 2.1 rom, stock 2.2 rom, Enom's ROM, etc...
Although I have a theory that I haven't tried to prove/disprove yet.. It seems like several times when this has happened I was holding my finger over the second mic on the back, which is naturually where my finger seems to lay when I hold the phone. Anyone else considered this? I'm thinking maybe it's throwing off the microphone trying to do noise cancellation?
khaytsus said:
I had a thread like this as well..
http://forum.xda-developers.com/showthread.php?t=691399
For me it still happens randomly, stock 2.1 rom, stock 2.2 rom, Enom's ROM, etc...
Although I have a theory that I haven't tried to prove/disprove yet.. It seems like several times when this has happened I was holding my finger over the second mic on the back, which is naturually where my finger seems to lay when I hold the phone. Anyone else considered this? I'm thinking maybe it's throwing off the microphone trying to do noise cancellation?
Click to expand...
Click to collapse
Definitely not the finger covering the mic. Just tried it with/without and same result.
There was another thread that was at least 3-4 pages of people complaining about it.
Sounds more like a network issue than a hardware issue, IMO
This issue has come up recently for me and it's really annoying. I'm not sure what triggered this problem...
Is anyone else experiencing this issue? Any ideas on how to resolve?
I've got the Rogers/AT&T N1.

My phone keeps randomly shutting off. Ideas?

Earlier, my G2 shut off on me about 5 times. -_-
First, I had it sitting in the car ,tried to take a pic but the stupid voice recognition menu kept coming up so I gave up and set it down in the console. When I got home, the phone felt warm and was.. off.
Then, I turned it on.. stuffed it in my pocket. A moment later, I pulled it out and YET AGAIN when I pushed the button I was greeted by a quick vibe and the HTC screen -_-
Then a few minutes later I ran a speed test (checking HSPA+ out in Vegas).. put it down on the table.. come back.. PHONE IS *(@#% DEAD AGAIN.
I HATE YOU! *glares at phone*
It's killing me because it either happens several times in a row, or doesn't happen for days! I've tried replacing the sim card, replacing the SD card.. moving the battery... no dice.
Maybe it's my SIM card? Would that cause it? My last phone did that -_- And I'm silly to have not yet changed the SIM lol
Good thing I have a spare sitting in my bag.
What battery are you using? Aftermarket? Is so, did you remove the sticker around the battery? If you did then make sure you place a piece of tape on the battery to avoid making contact with the metal sd card holder. The metal on metal causes it to shut down.
Sent from my HTC Vision using XDA App
Interesting. I've also been having random shutdowns (not reboots, which I've seen mentioned elsewhere, due to a hardware fault) --
HTC Desire Z, using default battery, but I'll try isolating it anyway with a slip of paper or something.
OP you on a custom rom with overclock? maybe your clocking your phone too high or low?
Also if the phone for whatever reason gets too hot or cold it will turn itself off.
Please see this forum: Phone powers down and won't turn back on w/o pulling the battery
I strongly believe that this may be an issue with the GPS and/or Google Maps. Once I have the GPS off, this has not occurred. Can anyone else try this?
I have the Bell Desire Z NAM with stock HTC Sense 2.2 ROM.
It seems to be quite prevalent, see the bottom of this review: T-Mobile G2 is speedy sequel to original Android
I think you may be onto something with that GPS note, but my phone doesnt' need the battery pulled to restart.
Also, it's running the stock firmware, stock battery (just exchanged battery and got a new SIM card yesterday, and it shut off again today.. so those aren't the problem)... so any issues I'm having are 100% stock related...
This time it shut off after using Maps so....
i read somewhere (trying to find the source) that some G2's were experiencing random restarts / shutdowns due to low signal strength. Not sure how valid this is but you might want to look into this as well.
fablife said:
i read somewhere (trying to find the source) that some G2's were experiencing random restarts / shutdowns due to low signal strength. Not sure how valid this is but you might want to look into this as well.
Click to expand...
Click to collapse
This was true before we received the first OTA update. Since then though the problem has been fixed.
I think it was definitely the GPS, that said I just got done with a really long phone call about this and have a replacement on the way.. but that was way too much effort AND I have to pay shipping (it's not much, but seriously.) I'm not happy that T-Mobile was THAT big a pain in the butt about getting the phone replaced with a new one in the 30 day return period.
Going by the pointers one of my close friends on sprint (that used to be on AT&T) gave me, I'd say this could've been worse with another provider.. but it shouldn't have been. The reception isn't the best so the customer service should make up for that, and it sorta does.. but it sorta doesn't.
Oh well.
I have been experiencing almost the same thing for the past week or so. I have tried a few things such as lowering clock speeds, changing roms, and not using maps or GPS. Nothing has stopped the shutdowns. I cant seem to find a pattern in the things the phone is doing when it shuts off because it rarely does it when i have the screen on, also it never does it if music is playing or if i am watching a video. I will say that it seems to happen alot when i am in spots i know are dead spots for phone signal. I flash roms a fair amount so it is hard to say this has started after flashing a rom, but I will say it never did this before I flashed my first sensui 3.0 rom.
I am thinking its one of two things, something with the radio and/or its firmware or something with the sdcard because at least one senseui 3.0 rom said something about sdcard formatting.
I hope all this helps the smart people come up with idea on what wrong with our phones.
djrajir said:
I have been experiencing almost the same thing for the past week or so. I have tried a few things such as lowering clock speeds, changing roms, and not using maps or GPS. Nothing has stopped the shutdowns. I cant seem to find a pattern in the things the phone is doing when it shuts off because it rarely does it when i have the screen on, also it never does it if music is playing or if i am watching a video. I will say that it seems to happen alot when i am in spots i know are dead spots for phone signal. I flash roms a fair amount so it is hard to say this has started after flashing a rom, but I will say it never did this before I flashed my first sensui 3.0 rom.
I am thinking its one of two things, something with the radio and/or its firmware or something with the sdcard because at least one senseui 3.0 rom said something about sdcard formatting.
I hope all this helps the smart people come up with idea on what wrong with our phones.
Click to expand...
Click to collapse
My Desire Z had the same problem and I returned it to HTC Service for repair. They said they change some cables? and a new battery. It has been nearly 3 days and I haven't experienced a single shutdown but there was one time it restarted by itself.
Yeah my only problem with that is, I am close to my upgrade date. How much did it cost. I may still do it so I can give this phone to my kid brother.
Sent from my Htcclay's SuperCM7 G2 using Tapatalk
Just to update, I found that I can make it do it some times when playing with opening the hinge.
Sent from my Htcclay's SuperCM7 G2 using Tapatalk
Possible cause/fix found
I posted this in another thread here regarding the same problem but it appears it may have been overlooked so I'll post the info again in hopes of helping you and others having this problem.
A possible cause/fix has been found as posted on the T-mobile forums:
http://forums.t-mobile.com/t5/T-Mobile-G2/G2-Turning-off-by-itself/td-p/513575/page/4
There is a conductive metal strip along the back of the battery that looks like it may be shorting out. Check out the link for detailed fix with pics. I take no credit for this, just posting it since I'm experiencing this problem too.
Talked to tmobile CS today and was trying to get a replacement because my phone would randomly reboot and shut off. All he told me was go and pick up a new sim card. If that didn't help then they would be willing to give me a warranty replacement.
Sent from my T-Mobile G2 using XDA App
carquote said:
I posted this in another thread here regarding the same problem but it appears it may have been overlooked so I'll post the info again in hopes of helping you and others having this problem.
A possible cause/fix has been found as posted on the T-mobile forums:
http://forums.t-mobile.com/t5/T-Mobi.../513575/page/4
There is a conductive metal strip along the back of the battery that looks like it may be shorting out. Check out the link for detailed fix with pics. I take no credit for this, just posting it since I'm experiencing this problem too.
Click to expand...
Click to collapse
Clicking your link all I got was an empty T-Mobile page with the message "Page not found" and some some java script error message when closing the window.
Is this possible fix something else than lining the back of the battery with a strip of paper?
whpsnp said:
Clicking your link all I got was an empty T-Mobile page with the message "Page not found" and some some java script error message when closing the window.
Click to expand...
Click to collapse
Sorry about that, I fixed the link and it should be working now.
Cool, thanks!
Sent from my HTC Vision using XDA App
I'm pretty sure mine is not caused by the metal strip since my battery's all proofed. I didn't have anything wrong with it until about half a month ago, and it always happened after using GPS and left it on. If I turn it off after navigation or any other app that requires GPS the phone won't go into SOD.
I switched back to CM7 RC2 around that time and starting to get the GPS no fix problem, and it could't be fixed by the dd=/dev/.... script. So I switched into Nightly 88 or something that at least I was able to get a fix but the not-so-random freezing started.
This morning I flashed the new 7.1.0 RC1 and the phone would just turn itself off (it used to just freeze and become hot), and I got really tired of it... My old G1 was much more reliable than this.
I tried the dd=/dev script again, so far after 5 min the phone is still on with GPS on....
@carcuote
Thank you! I haven't had this issue for months now. But the solution is so easy to do that I will try our anyways.
I had this issue the first month our so when I got the new phone, but went away permanently after the second month. Maybe the contacts in the battery got a little rusted? Don't know but the solution is simple enough to try...
Sent from my T-Mobile G2

Anyone else get little hang-ups when typing sometimes?

Hi,
I have a problem every now and then on my focus that is pretty annoying and I wanted to see if anyone else has experienced this. Every now and then when typing something on my phone it will just hang for a second a ND completely miss like 3 or 4 letters completely. Ive also seen it hang a couple times with the letter above like I'm pressing it, and then it doesn't even type out that letter. Ive gotten a replacement phone already and I've seen it happen on my new one too. Its really annoying because I like this phone and wp7 a lot but it just annoys me to think this could happen at any time.
Mine was doing the same thing, but I thought it was because of the microsd card that i inserted
I have had minor hang-ups as well. I assume it is a small bug when the phone is uploading all the previous texts. It will probably be addressed in the new updates coming in january and february. You might want to clear your text conversations too.
siralex241 said:
I have had minor hang-ups as well. I assume it is a small bug when the phone is uploading all the previous texts. It will probably be addressed in the new updates coming in january and february. You might want to clear your text conversations too.
Click to expand...
Click to collapse
Yeah I assumed its some kind of garbage clean up that's causing it, I don't think I'll return the phone because it happens somewhat rarely. Is there an official place to give MS feedback on stuff like this?

TouchScreen issue resolved in gingerbread?

So before the gingerbread update i was experiencing the nexus one touch screen issue. This issue would happen mostly when the phone would be charging or warm, and the y coordinate of the touch screen would be off by about an inch. (I would post a link to youtube but i can't yet... new member =/ ) So if you try to answer your phone while the defect was active, you couldnt, because touching the slider would be recognized as trying to touch the 'menu' key on the phone.
Anyway, after gingerbread got pushed to my device, i have yet to experience this issue!! i havent been able to find anyone reporting this resolution. i'm extremely please about this because it was becoming a deal breaker after i missed an important call because i couldnt answer my phone due to the issue!!
anyone else experiencing this resolution!?
In my experiences it does still occur, although seemingly less frequently. It is a hardware problem though so probably won't disappear regardless of the OS
Hollow.Droid said:
In my experiences it does still occur, although seemingly less frequently. It is a hardware problem though so probably won't disappear regardless of the OS
Click to expand...
Click to collapse
Yup. For some reason I have worse now than before. Maybe I'm just using it more now. Lately it's driving me nuts, to the point of actually looking at a replacement.
Memnoch30 said:
Yup. For some reason I have worse now than before. Maybe I'm just using it more now. Lately it's driving me nuts, to the point of actually looking at a replacement.
Click to expand...
Click to collapse
this is where I was at before the push, i was seriously considering the incredible s, but for now it seems to have completely disappeared from my device...
I've also heard its a hardware issue (I do believe it to be true, not questioning that), so i found it extremely odd that its not happening now on my device.
Guess I'll just keep my mouth shut and enjoy
Observed no difference. The bug still appears every now and then. Doesn't bother me much because it usually occurs when the phone's charging. Not when I'm on the street using it. I heard that removing any kind of screen protectors can actually solve this problem.
NexusDro said:
Observed no difference. The bug still appears every now and then. Doesn't bother me much because it usually occurs when the phone's charging. Not when I'm on the street using it. I heard that removing any kind of screen protectors can actually solve this problem.
Click to expand...
Click to collapse
*gasp* not my invisible shield!?
Memnoch30 said:
Yup. For some reason I have worse now than before. Maybe I'm just using it more now. Lately it's driving me nuts, to the point of actually looking at a replacement.
Click to expand...
Click to collapse
I had it terribly after the GB OTA, I wiped cache & dalvik and it all but went away. One occurrence in a week and a half, and I've been using the crap out of the phone.
Slightly off topic question: On stock Android, is wiping cache the same as wiping the dalvik cache? The stock recovery doesn't have the "wipe dalvik" option, only "wipe cache".
No it's not, but if you have root you can wipe it manually by removing the contents /data/dalvik-cache/
Rusty! said:
No it's not, but if you have root you can wipe it manually by removing the contents /data/dalvik-cache/
Click to expand...
Click to collapse
Thanks. But every time you flash an official update, the cache gets wiped and rebuilt though, right? That's why after each update it takes a long time to boot.
I still have the touchscreen issue. i think it will never be solved because it's an hardware issue, not a software one.
So the problem still appears, maybe a little less frequently.
I still have the prob but it's different with 2.3
Before 2.3, the touchscreen problem was unpredictable and could happen at almost anytime, whether charging or not. I replaced the handset but the problem persisted.
Since upgrading to GB, I've noticed a very clear pattern. If I'm charging my device and unplug it before it is fully charged, the touchscreen becomes extremely erratic to the point I must reboot the phone. If it's allowed to charge completely it's okay.
It never happens when it's is not charging.
Still annoying as hell but I've moved to Africa and having the device replaced is a real challenge. So I guess I'm stuck with until I replace it.
Still has issue
Stock, no modification at all. Today when I was rearranging icons in ADW Launcher, it seems that the screen registered click below where my finger actually was, same as the problem I saw previous to updating to 2.3.3. The phone was not hooked to a charger at the time.
Stock GRI40 here on my Nexus One...same issues that i've already had with Froyo. As it was posted before, it's a hardware issue; and the Nexus S is the new kid on Google's block, so i'm not expecting anything to improve our screens.
filippogiad said:
I still have the touchscreen issue. i think it will never be solved because it's an hardware issue, not a software one.
So the problem still appears, maybe a little less frequently.
Click to expand...
Click to collapse
Theoretically, there is a chance they could fix a software workaround for the hardware problem. If the error happens in only specific circumstances, and ALWAYS happens in those circumstances, then just teach the phone to know when those circumstances are happening, and tell it what to do in those cases. However, I doubt anyone at Google is working too hard on this problem. I agree, it seems to be much less frequent than it ever was. Seems likely that they may have added a little something to help us out.
brettbellaire said:
Seems likely that they may have added a little something to help us out.
Click to expand...
Click to collapse
Or more likely, it could be unintentional.
So even with official OTA it's still here?
Remember me of the ''crazy'' screen problem we had before while charging,perhaps it's a hardware problem after all
This is a main reason why tomorrow i'm getting a new galaxy s.
I tried a lot of custom and stock roms, I sent my phone to HTC and they replaced hardware, but this issue still persist. And it cause me a lot of problems, especially while driving...
I also still get that glitch but not as frequently. I noticed that i didn't need to reboot the phone to fix it. All i need to do is tap the power button to shutoff the screen and then re-tap to turn it back on and it'll show the lock screen. Slide to unlock and the screen is precise once again.
The bug is still there for me also. However, I didn't seem to have it as bad as some did originally, and now I've noticed that it's happening even less frequently.

Ghost touches near the volume up and down buttons

I have 2 PH-1s one of them has this random issue that Essential support says is software related.
Would appreciate input from fellow owners
https://youtu.be/61TOTt7iERk
Sent from my PH-1 using Tapatalk
I had this happen to me today after the Oreo update, but it was perfectly fine with stock 7.1.1
Anyone else seeing this?
I have noticed ghost touches as well following 8.1 official update. They now happen about 1-2 times per day. Nothing changed from before except OS version. Didn't have this issue on the beta either.
Turning the screen off and back on fixes it temporarily, but it comes back.
FYI
I got in touch with Essential Support the second time, and they got the phone replaced with in warranty service.
I also got in touch with Essential support a few days ago for the second time. I can tell their support is from the US which I appreciate in a company, but this phone is agitating and their troubleshooting makes it worse. All manufacturers from Apple to Samsung may make you jump through these hurdles but it's same issues with this phone. I believe they know it. So why waste my time asking about water damage and drops? Come on. I'm going to do a hard reset since I took the latest update but have already switched back to my s8 as my DD. I'll check if turning the screen off and back on again fixes it. Even if it's briefly I could maybe live with doing that. I couldn't get any letters to register when typing a text in the standard messaging app.
I bet the issue has something to do with the hardware. Ceramic and titantium? I know my reception is so much worse when Sprint's network is being put to the test on the highways with the Essential when compared to the s8. It may just end up being the perfect media player in the car. 128GB of music and use it as the Waze/Google Maps device...
coolmaster121 said:
FYI
I got in touch with Essential Support the second time, and they got the phone replaced with in warranty service.
Click to expand...
Click to collapse
Good to hear. In Canada we don't have that option. Let us know when f the problem is fixed or if it happens again. Like I said in my case the issue really started on Oreo 8.1.
Could grip detection have something to do with this?
sam2c said:
Could grip detection have something to do with this?
Click to expand...
Click to collapse
No, literally you don't touch the screen and this issue happens. Turning the screen off and back on fixes it.
dhorgas said:
No, literally you don't touch the screen and this issue happens. Turning the screen off and back on fixes it.
Click to expand...
Click to collapse
Exactly... It keeps occuring more often than not.

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