Related
nothing here yet...I live in New York.
Nothing here in Indiana...
--
Sent from my Vibrant via XDA app
No and they said every Vibrant owner would have it by the end of the month. Hopefully we will get it soon.
with Bionix 1.6 kicking so much ass and making the gps perfect I don't see a reason for caring about the OTA
SeanFloyd said:
with Bionix 1.6 kicking so much ass and making the gps perfect I don't see a reason for caring about the OTA
Click to expand...
Click to collapse
lol too true.
I personally don't give a **** about any OTAs until froyo.
But yeah, nothing here in Seattle.
Vegastouch said:
No and they said every Vibrant owner would have it by the end of the month. Hopefully we will get it soon.
Click to expand...
Click to collapse
oh! I thought I had seen it was in the next 24-48 hours.
m4r10 said:
nothing here yet...I live in New York.
Click to expand...
Click to collapse
OTA's are staged out in batches, not all at once. T-Mobile has sold about a million of these phones at this point (given that Samsung claims 3 million SGS Phones sold in the U.S. this is entirely likely). They are most definitely NOT going to update a million phones at the same time.
The update for YOU could come now, tomorrow, next week, or before the end of the month. Sitting here in a thread hitting refresh hoping for vital info about the OTA is a complete waste of time.
You have four options...
1). Wait for the OTA, which will arrive whenever it arrives
2). Frankin Twiz, built on JI6
3). Bionix 1.6, built on JI6
4). leaked unmodified JI6 firmware
Options 2,3,4 will get you JI6 today, with the associated risks of taking the management of the update into your hands. Option 1 is the official option which requires nothing but patience. Decide.
Wonder if I could call T-mobile and naively ask about a GPS problem and see if they will go ahead and push JI6 to me?
Nope nothing in WA I sure hope I won't have to wait til the end of the month....
Sent from my SGH-T959 using XDA App
chui101 said:
Wonder if I could call T-mobile and naively ask about a GPS problem and see if they will go ahead and push JI6 to me?
Click to expand...
Click to collapse
Already tried and they said no.
Sent from my SGH-T959 using XDA App
I was waiting today but then I flashed Bionix and that will hold me off until Froyo.
Sent from my Samsung Vibrant using the xda-developers app.
chui101 said:
Wonder if I could call T-mobile and naively ask about a GPS problem and see if they will go ahead and push JI6 to me?
Click to expand...
Click to collapse
Ha! You think customer care or tech care have that much power? The people in tmo who do, ssg data, don't take any calls and if they want to, never actually have to talk to the customer at all. They work solely on trouble tickets and work orders. The highest you may get by calling tech is atsg, the people who submit trouble tickets to them.
Sent from my SGH-T959 using XDA App
Abandoning all hope!!! Tununu nunu TING bionix 1.6 installed
it helps me a lot by suppressing my insanity
samsungtweets
RT @GalaxySsupport JI6 OTA now released for Vibrant! Watch for msg on phone letting y know the update is ready! Thanks for your patience! (@, ☆, #)
http://forum.xda-developers.com/showthread.php?t=802240
This is from my thread.
Got mine today but now my phone maybe bricked. Left it alone after it downloaded and installed the update but it won't go pass the loading stage. Now I'm trying to unbrick it.
MaxZach said:
Got mine today but now my phone maybe bricked. Left it alone after it downloaded and installed the update but it won't go pass the loading stage. Now I'm trying to unbrick it.
Click to expand...
Click to collapse
What exactly happened? And what was your setup before trying to install the update?
MaxZach said:
Got mine today but now my phone maybe bricked. Left it alone after it downloaded and installed the update but it won't go pass the loading stage. Now I'm trying to unbrick it.
Click to expand...
Click to collapse
Did you have lagfix installed? That could be the problem.
On another note, why are so many people waiting patiently for the OTA? Just flash one of the leaks. Bionix 1.6 is well worth it! And you can always ODIN back to stock!
Sent from my SGH-T959 using XDA App
It looks like it bricked my GF's phone also, now im sitting here trying to wipe it. Hers is all stock except it is rooted, no ROMs or lag fixes etc.
I got off the phone with tech support at T Mobile a few hours ago and here is what they related to me. Your inability to get checkin succeeded may or may not be usual or normal, they have no clue and the OTA is scheduled to run from 10-7 thru 10-31. has anyone else or does anyone else have the same inability to get feedback from the checkin code? This is the only phone I have had that the checkin failed to register except for a MT3g which they promptly replaced.
got the update today... no problems so far...
Call tmobile, tel them you sammy your update, give them your iemi number, and within 48 hours volla, you got your 2.2 people, now I just hope that we don't get screwed with 2.3....
Sent from my SGH-T959 using XDA App
Want, not sammy, lol bad typo
Sent from my SGH-T959 using XDA App
Go to settings > abour phone and reply back with the baseband version
Sent from my SGH-T959 using XDA App
I just called a lil over an hour ago, they pushed my iemi number ahead and was told in les then 48 hours I will receive the update
Sent from my SGH-T959 using XDA App
TatuGrim said:
I just called a lil over an hour ago, they pushed my iemi number ahead and was told in les then 48 hours I will receive the update
Click to expand...
Click to collapse
So by "I have it" (in the thread title) you mean "I think I'll get it because some clueless T-Mobile rep said I would"?
Yeah... let us know how that works out
TatuGrim said:
I just called a lil over an hour ago, they pushed my iemi number ahead and was told in les then 48 hours I will receive the update
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If your imei gets pushed ahead, and that means you will receive froyo in 48 hours, that would mean froyo is starting today or tomorrow. That's the part I don't believe. Samsung is leaving us with a phone with broken gps, if they won't even make our phones work why would they bother with software? Samsung obviously couldn't care less.
I know samsung sold a donkey load of SGS phones, but I want to know how many of those purchasers have sold it or are otherwise dissatisfied to the point of never buying another samsung phone again. 2 of the 3 SGS owners I know have sold theirs, and the 3rd wants to
For grins & giggles I called our dealer support line and asked about this. Actually spoke with a customer service rep and a supervisor. Neither of them have heard of adding the IMEI to any list to push the FROYO update. The only push they'd heard about was the previous system update.
Of course, like others have said. You can always get someone who just doesn't know what they're talking about, but I'm gonna go with them on this. Now if you get the update and prove me wrong then that's good news for all.
Keep trying though, someday you might get your FROYO without root...
I'll stick with my rooted Vibrant.
Man just root your phone. Its not hard and its not hard to remove if you decide you don't like it.
The Pro's easily out weigh the Con's.
Lethal_NFS said:
This thread is hilarious. T-Mobile would never send updates to anyone's phone via a phone call. The update will only be available by going to the update firmware option on your phone and downloading it.
Click to expand...
Click to collapse
think.
A OTA sometimes bugs and people don't get the update.
So they call t mobile and tell them to push it to your phone. I had to do that before for 2.1.1
But I just them my phone number and they confirmed I had a galaxy s phone so they sent it within 24 hours and I got it.
They actually do this.
I also think there's a reason walmart and samsung websites say 2.2 but its going to be for everyone not just the ones who call
Just try it and say your sorry after, their starting to roll out the update, but just call and have them push it through,i have 30 hours left to receive it, they do have it because I was confirmed by samsung, then I called tmobile to tell them what I was told, so just try it and thats it
Sent from my SGH-T959 using XDA App
TatuGrim said:
Just try it and say your sorry after, their starting to roll out the update, but just call and have them push it through,i have 30 hours left to receive it, they do have it because I was confirmed by samsung, then I called tmobile to tell them what I was told, so just try it and thats it
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
And if you don't get it will you come back and tell us that you didn't get it? Or just dissapear?
I will, I've just been busy working all day, as soon as I get it, or tomorrow if I don't get it I will post it here
Sent from my SGH-T959 using XDA App
ok here we are ,jan 12 is here ,and the update is not here , dell and at&t are making fun of us.
It's all at&t at this point. Just waiting on them. Or you could take matters into your own hands and install 2.2 yourself using the qdl tool.
Sent from my Dell Streak
You know what I will call att customer service and ask why I dont have froyo yet and if I get a stupid answer I will flipout over the phone and give them a week or else I will take my business business somewhere else. I think all streak owners should do this and they might stop taking us for granted
Sent from my Dell Streak using XDA App
I used the qdl-tool to update then used the link and updated again but now when I hit the update button in settings it says turn on wifi when wifi is already on??? I just got the phone a few days ago so I don't know if this normal for the build or something
Sent from my Dell Streak using XDA App
eddyboat2002 said:
You know what I will call att customer service and ask why I dont have froyo yet and if I get a stupid answer I will flipout over the phone and give them a week or else I will take my business business somewhere else. I think all streak owners should do this and they might stop taking us for granted
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
Funny... if you call AT&T customer service and ask about the 2.2 update, you can actually hear the representative getting that "glassy eyed" blank, "rabbit in the headlights" look when you try to explain what you are looking for. AND then, you can expect to be guided through a long, boring script of "Have you checked the settings.. Have you restarted the device..." and whatnot, only to be told, two hours later that the update is still in production and no actual date has been set for the release for the update.
Better to spend that two hours beating your head against the wall, or poking yourself in the eye with a spoon... It will be less painful, and more amusing for you.
Lol lol still lol ing
Sent from my Dell Streak using XDA App
I think att and dell should release an official word on the ota update. Btw, if ever, will rooted streaks be affected by the 2.2 upgrade?
Sent from my Dell Streak using XDA App
rvbarton said:
Funny... if you call AT&T customer service and ask about the 2.2 update, you can actually hear the representative getting that "glassy eyed" blank, "rabbit in the headlights" look when you try to explain what you are looking for. AND then, you can expect to be guided through a long, boring script of "Have you checked the settings.. Have you restarted the device..." and whatnot, only to be told, two hours later that the update is still in production and no actual date has been set for the release for the update.
Better to spend that two hours beating your head against the wall, or poking yourself in the eye with a spoon... It will be less painful, and more amusing for you.
Click to expand...
Click to collapse
This gave me a GOOD laugh! lol
Don't hold your breath, AT&T has not released 2.2 for ANY Android device. 2.2 for the Captivate was supposed to launch back in October, and that phone is sold in retail corporate stores unlike the Streak. Just use the QDL method, you'll be glad you did!
maan1976 said:
ok here we are ,jan 12 is here ,and the update is not here , dell and at&t are making fun of us.
Click to expand...
Click to collapse
You missed it, bro. You should have done it a lot earlier by the end of last year (2010). Remember that?
Forget about ATT. Your waisting your time..... QDL all the way!
Sent from my Dell Streak
AT&T Froyo 2.2 ROM 318
Can someone give me a link on the qdl thing. Can't see the root file for 6601 build on modaco.
Sent from my Dell Streak using XDA App
"Cheating" is a very nice way of stating it
maan1976 said:
ok here we are ,jan 12 is here ,and the update is not here , dell and at&t are making fun of us.
Click to expand...
Click to collapse
"Cheating" is a very nice way of stating it. Personally, I believe that they are felonious bastards that are stealing from us.
Other than apple, anyone waiting on a carrier to release something, is going to be in for a long wait!
Do yourself a favor, read up on the qdl-repair tool, download it, and get the 309?
version of 2.2, then update using the update tool to 318, you'll be glad you did!
The only "glitch" is if you are running the x64 version of windows. I followed the instructions TO THE T, on both my home & laptop x64 win7 and had zero problems updating via qdl.
QDL link & video how to >> http://streakdroid.com/?page_id=92
318 update link(install AFTER QDL)>> http://mobileupdate.dell.com/?version=GAUSB1A121100
rvbarton said:
Funny... if you call AT&T customer service and ask about the 2.2 update, you can actually hear the representative getting that "glassy eyed" blank, "rabbit in the headlights" look when you try to explain what you are looking for. AND then, you can expect to be guided through a long, boring script of "Have you checked the settings.. Have you restarted the device..." and whatnot, only to be told, two hours later that the update is still in production and no actual date has been set for the release for the update.
Better to spend that two hours beating your head against the wall, or poking yourself in the eye with a spoon... It will be less painful, and more amusing for you.
Click to expand...
Click to collapse
I called earlier and sent me to Dell who states that the update rollout starts today, but it will get to me when it gets to me... no solid end date... bout to use QDL tonight.
Sent from my Dell Streak using XDA App
I called both dell and ATT they where very clear. Roll out starts today but it will take time for att to push it OTA.
I will say it like they do:" OTA update starts at the middle of the beginning of mid January, start of first quarter but just before Hell freezes over"
At least u are not a US Galaxy S owner. They promised no froyo upgrade. Bit will gladly sell u a new galaxy s 2.
Sent from my DROIDX using XDA App
...well
it seems that across the board, ATT and Dell has been telling people that the rollout is kicking off today.
between here and the Dell Community FAQ Android page, it seems like that's the word they're filtering out.
waiting patiently.
So if that's the story has anyone got the update notice?
Sent from my Dell Streak using XDA App
carlosjcar said:
I called both dell and ATT they where very clear. Roll out starts today but it will take time for att to push it OTA.
I will say it like they do:" OTA update starts at the middle of the beginning of mid January, start of first quarter but just before Hell freezes over"
Click to expand...
Click to collapse
I don't understand these statements that it rolled out today, but it will take some time. Does that mean that some AT&T customers will get the update starting today then others will slowly start getting it? If so, why not let everyone get it at the same time?
Sprint had a software that send them your baseband version. So if you calling in for troubleshooting on your device be careful. If the rep knows what there doing and what to look for they can mark your device damaged beyond repair
Sent from my SPH-D700 using XDA App
Sounds like ciq.
Sent from my SPH-D700 using XDA Premium App
Overstew said:
Sounds like ciq.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Yup.
But who cares about the baseband? It's just the modem version.
Most likely what send the info. But I tested it on my phone ko and I had the no ciq roms and it still read them.... So idk I'm one of the techs that knows what he is doing there lol
Sent from my SPH-D700 using XDA App
fury15 said:
Most likely what send the info. But I tested it on my phone ko and I had the no ciq roms and it still read them.... So idk I'm one of the techs that knows what he is doing there lol
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
More information would be appreciated. Name of the software, how it's connecting, etc.
Only thing I know is the tool I use to check it... Its the thing that auto activates you're device so I don't know much
Sent from my SPH-D700 using XDA App
Whoa sprint gonna start crackin down on the roots? J/k just kuz I highly doubt they really care all that much...
Sent from my SPH-D700 using XDA App
*cue dramatic chord* wow actually.
considering what sprints up to with their base stations, customer service improvements, and the fact that even when i worked for em 3-4 years ago, they were always updating their rms/rms+/fast/snap/fdt systems, i can't say i'm too surprised.
the leg up they go for on the other companies afterall is trying to be the first to the gate with tech.
anything our system info can tell, i'm sure they can see. kernel/rom/etc. i doubt they'd act on it unless its a store visit though. or i'd hope not anyways. it'd be strange and surprising to see the company thats the easiest on the rom community(they're the only ones who kept their mouth shut about wireless tether so far, and the easiest with 3rd party apps from the beginning) to turn on them.
pixlz said:
*cue dramatic chord* wow actually.
considering what sprints up to with their base stations, customer service improvements, and the fact that even when i worked for em 3-4 years ago, they were always updating their rms/rms+/fast/snap/fdt systems, i can't say i'm too surprised.
the leg up they go for on the other companies afterall is trying to be the first to the gate with tech.
anything our system info can tell, i'm sure they can see. kernel/rom/etc. i doubt they'd act on it unless its a store visit though. or i'd hope not anyways. it'd be strange and surprising to see the company thats the easiest on the rom community(they're the only ones who kept their mouth shut about wireless tether so far, and the easiest with 3rd party apps from the beginning) to turn on them.
Click to expand...
Click to collapse
They knew on my wifes Intercept two weeks ago and the tech support just asked if rom I was using was better than stock. I said yes, and he said that it s the only way to get that phone to function properly. He then took care of my issue as if it was a "non-rooted" phone.
I had my external speaker go out and took it up to the Sprint store to get the speaker replaced. The tech asked me if I rooted it, but he didn't have a problem with that.
The problem I had was that replacing the speaker screwed up the phone somehow so I had to re-flash. Meaning it wouldn't boot properly. But that is another story.
bender_123 said:
They knew on my wifes Intercept two weeks ago and the tech support just asked if rom I was using was better than stock. I said yes, and he said that it s the only way to get that phone to function properly. He then took care of my issue as if it was a "non-rooted" phone.
Click to expand...
Click to collapse
So they knew just from you calling on that rooted phone that you had a custom ROM on there? Wow, not too bad.
OK - it makes sense that a tech/repair guy at the local Sprint store might be able to tell if you've "rooted" your phone ( by the way - didn't you all Odin back to stock ? ) ; but are you saying that Sprint HQ can tell if I'm rooted/ROMed just by me calling them from my Epic ? ....... Big Brother 4 Sure ( and they prolly reading this post , too )
fury15 said:
Sprint had a software that send them your baseband version. So if you calling in for troubleshooting on your device be careful. If the rep knows what there doing and what to look for they can mark your device damaged beyond repair
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Sounds like you left out a lot of information:
1. How do you know this? Is this something that happened to you or is this heresay / speculation?
2. Was this done on Stock phone or one with SRF/Bonsai (with no ciq?)?
TexasEpic4GUser said:
OK - it makes sense that a tech/repair guy at the local Sprint store might be able to tell if you've "rooted" your phone ( by the way - didn't you all Odin back to stock ? ) ; but are you saying that Sprint HQ can tell if I'm rooted/ROMed just by me calling them from my Epic ? ....... Big Brother 4 Sure ( and they prolly reading this post , too )
Click to expand...
Click to collapse
I could care less about the Intercept...that damn thing can burn in a pit...which may actually help it function better than it currently does.
Not sure if they have a system or not, but I laughed that the dude knew the only way it works is with a custom ROM. I have Ubentdroid on it and at least the capacitive buttons work now.
If you can't tell, I would not recommend the Intercept. It sucks more than the suckiest suck that ever sucked.
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
+1 on this
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
Sometimes its an issue that isnt a biggie, so unroot is a waste of time. With my wifes, it was that her phone stopped being recognized on Sprint service. It ended up being an account screw up.
Well this is simple, we can just create a flashable zip to simply change the baseband to display the stock one.
(Haven't done any rom developement, so I don't know where that file lies.)
DCRocks said:
This all goes back to the basic common sense I have followed from day 1 with my Android phone
make sure it is 100% stock before going to Spring for any troubleshooting assistance.
I don't understand why anyone would call sprint for help, BEFORE they had done this anyways.
Click to expand...
Click to collapse
EXACTLY! why take a chance? especially if you have lost/stolen protection, you don't want to give them a reason to screw you over. good to know they can figure it out over the phone as well tho. hopefully they stay content letting people root away w/ no consequence except for a voided warranty, considering all the reasons they give customers for rooting (CIQ, DRM, ect...)
Overstew said:
Well this is simple, we can just create a flashable zip to simply change the baseband to display the stock one.
(Haven't done any rom developement, so I don't know where that file lies.)
Click to expand...
Click to collapse
Baseband is your modem version...
Sent from my SPH-D700 using XDA App
Anyone know why when I tried to open a network support ticket they are detecting I'm on a mikfroyo rom. I changed Roms so many times the past 6months.. so what the hell is up with that:
They even said you have to be on a official Rom.. man how they detect this info is pretty funny. And how wrong it is.
But any way to fix that issue
Sent from my PC36100 using XDA App
Why do you think they would give you support when you voided your warranty by rooting and installing another ROM?
I mean seriously...
I don't need support. I do wish to inform them of their network problem here... If so I have 8 other people with Sprint who are official.. who can report the network problem aswell ... Why would I need support if my phone is perfectly fine. And besides the fact I'm not running the Rom they are indicating I am...
Sent from my PC36100 using XDA App
Again... think about it for a little bit. They don't know if you have 8 other people who are experiencing they same problem you are.
They're not going to waste their time with a problem that could be the result of a modded phone.
nemoid said:
Why do you think they would give you support when you voided your warranty by rooting and installing another ROM?
I mean seriously...
Click to expand...
Click to collapse
You only voided your warranty with HTC, not sprint. I've taken my rooted/S-OFF device many times and have talked to the store reps and they have no policy against rooted devices. There is stores that will give you a hassle just to be lazy, meanwhile other stores will ask you to simply flash back to stock to help narrow down issues caused by software or hardware.
Oh so a version from stock that just has apps removed that ate considered bloated. So that can be a phone error. Dude I've flashed many roms kernels and radios and its the network. I'm not after phone support. I don't need a warranty on my Damn phone but I pay them for service via their towers if they have issues with it then they should fix their network problems. I will pay insurion if I have phone issues its why I have them.
Sent from my PC36100 using XDA App
The guy just said to install a stock Rom and give him info. The guy was like okay 3rd party. You need to install stock . But he did agree there is probably a problem in the area.
Sent from my PC36100 using XDA App
ANyways the guy said I should keep stock until testing is done well. Im on a modified stock rom etc (testing this rom out). Anyways is there a way to show them my software/build number as stock or whatever to fool them when i re provision it to update their system?
nemoid said:
Again... think about it for a little bit. They don't know if you have 8 other people who are experiencing they same problem you are.
They're not going to waste their time with a problem that could be the result of a modded phone.
Click to expand...
Click to collapse
no they are not wasting their time providing CUSTOMER support to a paying CUSTOMER
How can Sprint finds out if your rooted with a custom Rom? Even they never saw the phone?
Sent from my PC36100 using XDA App
culua said:
How can Sprint finds out if your rooted with a custom Rom? Even they never saw the phone?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I used to Run Mikfroyo but the thing is I don't know how they know I was on a custom rom. Maybe when provision your phone it sends that data. Now I'm On a different rom but i was unaware how he knew. The guy *PinkElmo* basically just said to go back to stock ROM for the duration of the testing (sounds like he not only not has a problem with it but sounds like he uses custom as wellXD).
I'm still puzzled as to how they found out...
I also currently using mikfroyo 4.61. But I didn't start rooting after a month signing up.
Sent from my PC36100 using XDA App
culua said:
I also currently using mikfroyo 4.61. But I didn't start rooting after a month signing up.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I had to provision a few months back though... But It Got me wondering. I have been downloading a stock rom at 199mb it should take roughly 2-8 hours on the Sprints NOW DialUp Network
Sprint has a program called OMA-DM. This program has all the information from the status section of your device. When I worked for sprint we would have customers update their data profile, this would send the information to the tool. The rep can then see what rom you are on. However this did not work on AOSP roms since they do not update the profile.
If you want to fool sprint update your profile under a stock unmodified rom, then flash to AOSP, the info for the sense rom would be still in the system.
Furthermore they can see if you have updated the profile, so if you tell them that you did they will be able to see if you actually did or not.. They are also able to view all the transactions with dates and times between your phone and the tool.
My advise to you is to suck it up and run the official rom until the testing is over, usually about a week.
Also sprint has no control over a custom rom, so they automatically have you update profile and firmware to the current version to ensure that the phone is working to their standards and things that they have control over.
TL;DR - Quit complaining and use a stock rom so sprint can do their testing.
The complaining in this thread has me puzzled. Run a stock Tom for them to test, reinstall favorite Tom when done...
Pao23 said:
The complaining in this thread has me puzzled. Run a stock Tom for them to test, reinstall favorite Tom when done...
Click to expand...
Click to collapse
is your favorite "Tom" a "Tom Collins"? hahaha, sorry. i had to.
Thanks and for data profile. Just the one under updates? If so it would have shown mikg if clean rom I got a download of stock and was going to flash it when i can before Tuesday since Monday is a holiday...
Thanks for informing me how they detect what Rom your on.
Sent from my PC36100 using XDA App
I imagine sprint can know quite a bit about your phone. When I had my diamond, (or maybe it was my Evo, I forget) something wasn't working right. I got on the phone with a tech, and he proceeded to to operate my phone while I was holding my phone. I could see the screen clicks, and him going from one menu to another, operating my phone remotely. Blew me away.
As for the monitoring SW mentioned earlier in this thread, does it read build prop values? Cuz I'm guessing that's how they get your device info.
Lastly, post 2 and 3 about not expecting sprint to work on/assess your rooted phone. BS. Sprint has given mixed signals about this. I know there have been internal memos released stating they now will honor rooted phones. I think lazyness is the culprit when a comes to CSRs or techs rejecting for root. I've always taken in my rooted phone and put a stockish rom on it first, when I have a hardware problem (blown speaker, broken screen, etc.)
sent from xda app on drews ics
cmsjr123 said:
Thanks and for data profile. Just the one under updates? If so it would have shown mikg if clean rom I got a download of stock and was going to flash it when i can before Tuesday since Monday is a holiday...
Thanks for informing me how they detect what Rom your on.
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Yes the one under the updates.
scottspa74 said:
I imagine sprint can know quite a bit about your phone. When I had my diamond, (or maybe it was my Evo, I forget) something wasn't working right. I got on the phone with a tech, and he proceeded to to operate my phone while I was holding my phone. I could see the screen clicks, and him going from one menu to another, operating my phone remotely. Blew me away.
As for the monitoring SW mentioned earlier in this thread, does it read build prop values? Cuz I'm guessing that's how they get your device info.
Lastly, post 2 and 3 about not expecting sprint to work on/assess your rooted phone. BS. Sprint has given mixed signals about this. I know there have been internal memos released stating they now will honor rooted phones. I think lazyness is the culprit when a comes to CSRs or techs rejecting for root. I've always taken in my rooted phone and put a stockish rom on it first, when I have a hardware problem (blown speaker, broken screen, etc.)
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They used an application call LogMeIn Rescue. It gives them the ability to remotely view/control a pc, windows or blackberry phone. Its actually a lot easier to do it for a customer more often then trying to walk them through it.
Yes the information displayed in the about phone section is stored in the build.prop.
As for the software; software plays a factor in how the device operates and communicates with the network. Sprint has designed the stock software on their devices to their standards. They know their software and how it works. Now take a custom rom, one that has be frankenstined together. How do you expect a company to properly troubleshoot and diagnose a problem that could very well be related to the customer software?
I totally agree with the laziness part on the Tech Reps, after working with the company for several years, Id have to say most of the reps were less educated or technically minded about the device that they were working with. I could not tell you how many times I would hear customers complain about the Tech Reps.
Going to a hardware issue, Custom software would not break the screen, blow a speaker, or otherwise cause physical damage to the device (with the exception of a battery). So these should have no effect on hardware warranty's or exchanges.