I'm eligible for ANOTHER discounted upgrade - Vibrant General

I called tmo to see if I could upgrade my wife's phone (we have the family plan). She has had a blackberry for about a year and a half. Well, the guy who answered told me that she was not eligible for a discounted upgrade, but I was! I told him that I have had this phone for less than three months--how could that be?!?! He told me it happens sometimes. He checked again and said, yep, I was eligible for an upgrade. But now it's strange. I just went to wirefly and tmo and tried upgrading my phone and then my wife's phone. On both sites, the upgrade was the same price for both my phone and hers (wirefly was $150 and tmo was $200). So, what's going on here? Am I missing something here?

I suggest you ask your questions over at the T-Mobile forums.

You may need to go into a Tmo store to get the upgrade applied correctly, but I'd recommend calling first and making sure you deal with just one person throughout the process if possible.

Ask to be transfered to the loyalty department.
Sent from my SGH-T959 using XDA App

Enjoy the upgrade, get a G2 and compare the two devices, strange that happened but why not enjoy it?

Related

Early upgrade for the EVO

I wasn't due for an upgrade for another month but the local Best Buy had some white and black ones in stock, so I called Sprint and they moved my date up a month so I could go ahead and upgrade. This was 21 months in on one line and 11 on the primary line for the upgrades. Just thought if you are due for an upgrade then it might be worth your time to call Sprint and see if they will move your upgrade date so you can get the EVO if you can find it.
You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.
When in doubt Sprint will always let you upgrade at least one month early. One thing you can do is call, talk to a manager and tell them how badly your current handset blows and you wanna upgrade. Normally you'll get some grief at first but if you threaten to cancel service and tell them you'll get an iPhone than they submit to your wants.
Sent from my PC36100 using XDA App
I was behind for an upgrade when I got mine. I just told sprint my problems with the pre and was really liking the evo, and would be willing to sign another 2 years I'd they could renew my upgrade date. I got my pre like 14 months ago. It helps to tell them that you're trying to decide on the evo and a phone on another network, for me it was the droid.
AcIdC0R3 said:
You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.
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If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.
baiatul said:
If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.
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I've been with Sprint since before it all became digital and the days of the brick phones so if that's not long enough, I don't know what is.
I wasn't due for an upgrade until Sept 1, went to best buy on June 20th and they said I was eligible.......
If you pay over like 120 or 130 a month for Sprint service than you are a premier member. One of the perks of this is upgrades every year vice 2 years. You're also supposed to get priority in store service and you get accessories for like 25% off. There's more, just go check it out on Sprint's site.
Sent from my PC36100 using XDA App
you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.
I had a week to go for my upgrade, but Sprint would not budge. I contacted the retentions department and the rep said the only way they would move my upgrade date up is if I had the BB representative call customer service and tell them that my phone was broke and that I was looking into the evo. Essentially they could replace my current phone and I was only going to keep it for a week and get the evo or they could save some money and move my upgrade date up. The customer service rep didn't resist the move.
Sent from my PC36100 using XDA App
mlee0921 said:
you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.
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This is exactly what I'm talking about. I had to go through BB and open a new line on my account as a family plan. This is where Sprint falls short. Evidently in my area they don't practice what they preach. My Touch Pro broke a week before the launch of the EVO and I was even charged an early termination fee on a broken phone. This alone almost swayed me to go with Verizon but decided to give Sprint one more chance.
I was planning on adding a new line anyway when i was gonna get the evo. So when i went in telling the rep at the store i wanted just a case he asked why i wasnt getting the phone through them, to which i replied. i pre-ordered from best buy . 2 of them (one for me and one for my buddy). The rep asked how much i had put down i told him 50 bucks. he told me he would match that if i bought through them. I kinda hesitated, and told them i had pre ordered 2, to which he answered, we'll match that also. I went ahead and got them from the sprint store. thats not the best part, they gave me all sorts of discount (23% off my phone bill) and when i went to look at my phone bill the new line is already ELIGIBLE for an UPGRADE. and the old line i had (the Hero)is eligible in october, and they told me that i couldnt change main number or id lose the upgrade on the hero, but my evo is now my main line.. LOL i guess i win LOL. when the new phones come i dont have to wait or Early Terminate. HAHAHA

Buy One Get One Free: AT&T and T-Mobile

My wife went from the Iphone 3G to the Focus about 2 or so weeks back.... a few days after the new windows phones were released. I myself have a tilt 2 but was ready for an upgrade. We went in to look at the new phones and at that time they didnt know about the BOGO offer that was coming up for Black friday (and presumably running through out the holidays). She went ahead and got her phone. Today we went in and asked if we could still get the free phone. As she was still in the 30 day grace period we figured it wouldn't be an issue. Sure enough.... a quick call to the manager and I had the phone in my hand. The only extra I paid for was the Zag Shield.
I'm not sure WHAT had to be done to get it. Whether you needed to add another line etc but since we already had 4 lines on our family plan we had decided to add my mom on for her Christmas. We told him we wanted to add a new line as well although he didnt actually tie the new Focus to that new line, and it didnt get tied to my number yet either. I'm not sure but I do think you need to start a new line (which luckily enough we already planned on doing) to get the BOBO deal with AT&T. He seemed to imply I could get it for free too by using my upgrade status which was also open from the original purchase of the Fuze 2 years ago.
I figure if in the new year they release some newer cooler phones (ie one with the same size screen but has a keyboard) I'll use my upgrade for that and sell the Focus off.
So anyone who did get their focus (or any other windows phone for that matter) early and wants to go in to get their free phone go and and schmooze and you'll be walking out with the second phone in your hand!
Good Luck!
Windows Phone Buy One Get One Free | Windows Phone 7
confirmed by an att rep.... if youre within the 30 day period and are eligible or you add a line, they will restock your phone and resell it to you and you get the new one... just a restock fee, but well worth the free phone.... did mine this eve, took 10 min to get it done... good deal on a solid set of phones...
Good for you guys!!
I'm stuck so no deals for me since I'm not in the upgrade timeframe. Unless someone wants to sell thier free Focus for a nice holiday discount?
I had bought 2 focuses (foci?) at 2 seperate ATT stores about a week apart from each other. I went to one store and got the money credited back to my credit card. I then received a call from the second store and they told me they would credit the account the amount of one of the phones since they noticed I had bought 2 phones within a week of each other.
If someone wants to sell the one he got for free at a fair price, please let me know
http://www.everythingwm.com/forum/threads/75-off-at-att-online.36755/
$75 off at ATT online | Windows Phone Forums
I haven't been able to make it work, but I thought I'd post just in case.
bmstrong said:
http://www.everythingwm.com/forum/threads/75-off-at-att-online.36755/
$75 off at ATT online | Windows Phone Forums
I haven't been able to make it work, but I thought I'd post just in case.
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That's fairly similar as to how I got my fuze... they had some promo going on and they had a programming glitch where you could put the coupon on multiple times... which I did. I got that phone for free. A year later when I got my tilt 2 my wife got it for 100 dollars upfront and then AT&T sent me a $50.00 visa gift card, so really the phone was 50 dollars. HTC at the time had this promo where they would accept ANY smart phone trade in when you bought a tilt 2 and they'd pay you 100 dollars. I sent in my HTC Vouge and they gave me 100 dollars... so really I got paid 50 dollars for getting a new phone.
Then once this promo came along, well suffice to say my wife just rolled her eyes... yet another free phone
Does this only work if you purchased it at a real AT&T store? I bought my focus at a 'CellularWorld' about 15 days ago.
williammel said:
Does this only work if you purchased it at a real AT&T store? I bought my focus at a 'CellularWorld' about 15 days ago.
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Correct. As far as I understand. You could try returning your Focus and re-purchasing at your local AT&T?
Nobody interested in selling your second Focus?
bmstrong said:
Correct. As far as I understand. You could try returning your Focus and re-purchasing at your local AT&T?
Nobody interested in selling your second Focus?
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I am just guessing that you cant get another one for free if you purchased it off contract...IS it only with a new line or contract to get the free phone?
I've contacted AT&T about this. You MUST get a new line OR upgrade an existing line that is eligible for upgrade. Since I want to give the free phone to my dad, they did say 2 things that kept my interest though:
they can be flexible on 'eligibility'
I can transfer the phone to my dad's account, as long as he's eligible and an existing AT&T subscriber
One other thing - gotta do it within the 30 day grace period.
How much each store follows these rules, of course, would depend on the store
Biggzz said:
I am just guessing that you cant get another one for free if you purchased it off contract...IS it only with a new line or contract to get the free phone?
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Correct. Two-year contract and data plan are required on both lines. AT&T makes minimum $600 ($15 data + $10 add a line = $25/mo minimum) over two year period off you per phone. That's how they can afford to give you one for free.
I'm planning to upgrade my phone n get me a Focus, since it's BOGO deal right now. I'm wondering if this plan will work or not. Currently Im in a family plan and my dad is able to upgrade his phone too and planing to give the 2nd phone to him. however, since he's a tech noob im going to go head take the phone, but cancel his data plan so he can use his old phone. Then just sell the 2nd phone. do you think AT&T will allow me to do this, since my dad would not use the Focus.
My sister had done this before, she got an iPhone n hate it. So she use her old phone, canceled the data plan and sell her iphone on eBay.
kawgirlval69 said:
confirmed by an att rep.... if youre within the 30 day period and are eligible or you add a line, they will restock your phone and resell it to you and you get the new one... just a restock fee, but well worth the free phone.... did mine this eve, took 10 min to get it done... good deal on a solid set of phones...
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I didn't even have to go through that much hassle. I told them I'd bought the first one in the last 30 days and they gave me a second one for free. They did charge an $18 upgrade fee on the line I upgraded but they didn't make me go through any "resell" or "restock" ordeal. They just put in a promo code for it and gave it to me.
Amazon is selling the phones for $.01 with a 2 yr plan.
For 2 qualified plans, that's a whopping $.02. Just a tad better than AT&T's BOGO deal.
Reflexx1 said:
Amazon is selling the phones for $.01 with a 2 yr plan.
For 2 qualified plans, that's a whopping $.02. Just a tad better than AT&T's BOGO deal.
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Take a look at the fine print for things like the early termination fee. Don't fool yourself into thinking that Amazon is only making $.01 on the phone.
yep not only do you get dinged with an early termination fee from ATT but one from Amazon as well... I think Amazon's is bigger then ATT's actually. Not to mention I believe you only get that on new lines.... not ones you are adding onto an existing family plan. I could be wrong here.

How does remorse work in this case?

So I got a mt4g my remorse ends the 19th...I got the mt4g thru t-mobile loyalty for 150 if I wanted the nexus s would they give me the same deal?
Sent from my Nexus One using XDA App
Nope. I'm in the same boat as you. talked to retentions about that issue myself. The prob is that they put a change in the system for the transaction of the phone they are giving you to upgrade so you don't pay full price for the phone.
Since nexus is only available through best buy (third party) they can't help you. That's what retentions told me anyway. I like the mt4g but miss the extra screen real estate, and all of the ones they sent me have the washed out screen.
Sent from my SGH-T959 using XDA App
Were you off contract when you purchased this upgrade? If so once you return your phone your account should reflect that your contract period is expired, if that is the case you should then be able to go into best buy resign for two years and get the phone for $200. I talked to best buy about this yesterday.
what they did was wave my old contract and started it new when i phone ordered the mt4g 2 weeks ago
jayrod yeah im missing the screen space too!
jbg1 said:
what they did was wave my old contract and started it new when i phone ordered the mt4g 2 weeks ago
jayrod yeah im missing the screen space too!
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If thats the case then when you return the mt4g your contract should revert to the old contract. If you were past your two years you should qualify for the $200 price.
Do you have to get a data plan with the Nexus S if you purchase it with a contract?
And if so, can that data plan ever be canceled later on by calling Tmobile? For example, if I wanted to get the Nexus S as a gift, but wanted to save some money. I have a line on my family plan eligible for upgrade, say I upgrade it with that line, am then forced to get a data plan, but I give the Nexus S as a gift to someone who will use their own data plan... can I cancel the data plan that I had to purchase on my line which I upgraded with?
Just return the phone to T-mobile. They'll reinstate your upgrade, cancel your contract, put you on your old terms. Then simply go to best buy and reup through them.
It doesn't work like that, I called tmobile today, they told me to make sure with best buy because 3rd party suppliers can't see phone has been returned, I work @ bb and after shift talked to the bb mobile manager n he said the same that tmobile just puts a note on you # saying avalable for upgrade n they can't see it because tmobile doesn't update the computer...thus it can't be done so a lot of people who took advantage from remorse might not get this
Sent from my HTC Glacier using XDA App
jbg1 said:
It doesn't work like that, I called tmobile today, they told me to make sure with best buy because 3rd party suppliers can't see phone has been returned, I work @ bb and after shift talked to the bb mobile manager n he said the same that tmobile just puts a note on you # saying avalable for upgrade n they can't see it because tmobile doesn't update the computer...thus it can't be done so a lot of people who took advantage from remorse might not get this
Sent from my HTC Glacier using XDA App
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Why are you telling t-mobile anything about best buy?
All you have to do is tell tmobile your dissatisfied with the phone upgrade you used. Tell then you're going to wait until a better phone comes out a few months from now, and you want to go back to your old rate.
(that's what the remorse period is for).
Then simple stroll into best buy and use the upgrade your entitled to.
That's the point, returning the phone won't AUTOMATICALLY cancel your new contract and revert back, so BB wont see the upgrade available!
Last year I upgraded to mytouch3g, returned it 20 days later then a week later closed my account. This was done at a tmobile corporate store. Tmobile charged me etf. When I called to dispute, they had to call the tmobile store and they had to look up my account at the store and confirm that I returned the phone.
If they had this much prob at a corp store, you're going to have probs returning and next day going to BB to try and upgrade to Nexus S, cuz systems aren't connected and etc.
Sent from my Nexus One
JCopernicus said:
Why are you telling t-mobile anything about best buy?
All you have to do is tell tmobile your dissatisfied with the phone upgrade you used. Tell then you're going to wait until a better phone comes out a few months from now, and you want to go back to your old rate.
(that's what the remorse period is for).
Then simple stroll into best buy and use the upgrade your entitled to.
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i told them and asked best buy to make sure i send the phone back or not, best buy said they can't do that, the upgrade will not show up for bestbuy it will only show up for tmobile...i dont want to pay 200 to cancel and 200 for the phone either
My problem is that I got the mt4g when I wasn't eligible, I complained about my vibrant never getting accurate gps, even after exchanges, and they gave me the mt4g for a little lower than upgrade pricing. Ifi go back and return the phone I go back to my non upgrade status anyway. Retentions just gave me a sweetheart deal for the new phone.
I guess with my 100 buck best buy card, and selling my mt4g and vibrant I could get the nexus for a couple hundred. Just not sure I should go that route. The mt4g has some awesome hardware, but having the washed out screen that's too small and a tiny rom selection is driving me crazy. If my vibrant didn't have gps issues I would just keep it and never gone this route anyway.
Sent from my HTC Glacier using XDA App
thats my same issue, i complained about freezing hd2 and they gave me the mt4g for 149.99
when i asked her she said i would eligible for upgrade still if i decided to wait
Sell the mytouch and pay the difference when you buy it outright. Should come out the same.
jbg1 said:
So I got a mt4g my remorse ends the 19th...I got the mt4g thru t-mobile loyalty for 150 if I wanted the nexus s would they give me the same deal?
Sent from my Nexus One using XDA App
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ps...make sure you are counting your 14 or (30 days in california) correctly. For example, the 19th of this month to the 19 of next month may be over 30 days! Got to count the actual days!
nxt said:
That's the point, returning the phone won't AUTOMATICALLY cancel your new contract and revert back, so BB wont see the upgrade available!
Last year I upgraded to mytouch3g, returned it 20 days later then a week later closed my account. This was done at a tmobile corporate store. Tmobile charged me etf. When I called to dispute, they had to call the tmobile store and they had to look up my account at the store and confirm that I returned the phone.
If they had this much prob at a corp store, you're going to have probs returning and next day going to BB to try and upgrade to Nexus S, cuz systems aren't connected and etc.
Sent from my Nexus One
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YES, its as easy as returning your phone and waiting for your cantract to revert. I suppose it might take a bit longer for best buy to update your contract but using that theory I could go get an MT4G 4g through t-mobile for $200 and then go get a Nexus S at best buy for $200 because that data isn't live based on what your are saying. Hell I might as well hit up 7 best buy stores in an hour and buy all the nexus s's in the area and bootleg them because best buy has no idea about my contract status.
Do then how do we go about returning a phone and getting the nexus s? I was out a contract but then got the mt4g with upgrade. I'm thinking about getting the nexus s. My remorse is up on the 26th. So would I have to return it now in order for bb to see my available upgrade? Does anyone know how long it takes for 3rd party store computers to update a contract status?
Sent from my HTC Glacier using XDA App

Sprint offering early upgrades to some customers

Itching for a new Sprint handset, but your upgrade date is still a ways off? You might be in luck, as a newly-leaked Sprint document has shown that the carrier is offering some customers an early upgrade. According to the doc sent to SprintFeed, there's a silent promotion running now through December 31st that'll allow some Premier customers to upgrade early to any CDMA handset in the Now Network's lineup, including the iPhone. The deal is said to be only available at corporate-owned stores, and before earning the upgrade you'll need to have your account reviewed by a sales representative for specific promo codes.
Sounds like a pretty good deal to me, especially considering that Sprint Premier is going the way of the dinosaur and most of the benefits of program are ending once the year is up. If you'd like to see if you're eligible for an early upgrade, mosey on down to your local (corporate!) Sprint store and ask your friendly rep to look into the promo. Just don't forget to come back and let us know how it went when you're done, k?
Source:http://www.phonedog.com/2011/12/22/sprint-offering-early-upgrades-to-some-customers/
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
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Exactly, no point in buying a phone now, then being stuck in a contract when LTE comes out
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
Click to expand...
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Unless they want to get you into a new phone now, then you'll have to pay more for the new phone that comes out next year that you should have waited for, but can't pass up. Sprint knows how your mind works.
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
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Not totally true. I went to the Sprint Store today. I have 3 lines on my plan. Two of them are due to upgrade in March. The 3rd line is due in October 2012. They offered me an upgrade on the Oct. phone because it is the primary line. Don't know if I will cash in, but the offer seems legit. I have been a customer for over 10 years. Maybe that is a reason.
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Click to expand...
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Not true! I'm on a family plan with 4 other phones and I was able to upgrade my dad's phone today even though his upgrade isnt coming until next august. They gave us the early upgrade because we are premier members and he is the primary line. The sprint rep told me they just heard about the deal yesterday, and it does indeed go until the 31st.
I can confirm this is real. But the stores i called and went to are all asking for you to either upgrade your plan or buy accessories to do it.
Anyone else running into this?
It's pretty standard to renew your plan whenever you do an upgrade
HipKat said:
It's pretty standard to renew your plan whenever you do an upgrade
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No not renew but upgrade. curently have $129 and they wanted me to upgrade the plan to $149 plan.
Well got some crazy news!!!! i took advantage of the early upgrade and found a store that did not make me upgrade my plan or buy accessories. I think its a store by store discretion type deal with making customers buy accessories and upgrade plans. Also they bought 2 of my evo's for $100 each and all rebates were instant for the phones i got. Sooo i spent A little under $300 and got a 16g iphone 4s for my girl and got the epic touch for me. All and all a great deal and i'm very happy with my new phone
But i'm a little sad to be leaving the evo 4g section of XDA. Gonna take a break from rooting and enjoy stock for a min then be back flashing and learning the epic touch!! Good bye all my evo compadres

Moving on, thanks to all!

Hello everyone,
After the worst customer experience EVER with T-mobile...I am moving on from my beloved Vibrant. Here is what happened... I paid retail for my phone using the "Equipment Instalment Plan" and entered into the non-contract plans. At that time I was told that once you enter these type of plans you cannot go back to contract plans or get phones at the discounted price unless I start over with a whole new account only to find out that in Oct 2011 I was placed onto a contracted plan which I never authorized. In most cases it wouldn't have been a big deal, but was because my some dropped my phone on my cement driveway and cracked the screen, so after finding out that it would cost $130 for the insurance replacement (I mean really, after paying all the insurance it still costs that MUCH!!! Insurance on other carriers replaces phones for way less and even free on Verizon) and just replacing the screen isn't that much different.
Anyway, I was told I could not upgrade unless I paid retail. But, T-mobile changed the way that works. When I first started the "EIP" plan, you would pay the full retail value of a phone in payments split up over 21 months which would be added to your monthly phone bill and all you would pay upfront was the first monthly instalment, but now they make you pay 1/3 of the retail value of the phone upfront and the rest over 21 months. Which to me defeats the purpose because that is basically what you pay for a phone on a 2 year contract and then of course you don't have to pay any more toward the phone after that.
So now we go back to the problem of being on the contract I never agreed to. The rep said they knew that you couldn't get back onto a contracted plan after going to EIP plans, but somehow I was able to and they couldn't reverse it. The rep said I could file a dispute by email because no one could take care of it over the phone. So, I filed my dispute and never heard back. I was really busy with work and family and basically put this whole issue on the back burner for a few months but checked back with T-mobile at the beginning of June and was told they never got my dispute. I saved my email I sent and informed them that I have confirmation they received it...still, was told I had to filed my complaint all over again. So I did and had to wait 10 days for a response which OF COURSE was declined.
I called T-mobile back (I should add that this whole time I have been very friendly with everyone I spoke to and never once got loud or disrespectful) and explained everything going on and explained that my only intention was one of two things, either pay retail on the EIP plan like I originally should have....just that it should be done in the same manner as my vibrant which was my payment upfront be only the first of 21months, or give me the upgrade price since I was put on a contract without my consent and never used an upgrade on my account. Keep in mind that at this point it has been over two years since I got my Vibrant. I was told no and no. My only option was to pay 1/3 retail and the rest over 21 months or buy a phone somewhere else.
My intention was never to leave....in fact, I was only promising that would be there for another two years, T-mobile would not be losing out on anything except keeping a customer longer and I have been with them for 6 years already. But at this point I told them either give me an upgrade or I will take my business elsewhere. The rep said they didn't want to lose my business and that they would either put me on my previous non-contract plan or they would give me the upgrade price on a new phone. So I put aside the fact that it took over 6 months for them to give in, I agree to just go with the upgrade price and stay on contract. I asked the rep if I could go to a store to complete my purchase and they said yes. So I go to the store and the rep at the store said I was misinformed on the phone and could not get the upgrade price. My only option is to pay retail.
Now I'm back to my original spot...I can only pay retail, like I did with my vibrant and be on a contract I didn't agree to and obviously didn't want in the first place, the rep I spoke to the first time couldn't figure out how I got onto contract, but couldn't reverse it and even agreed that my situation didn't make sense. I know I could get a phone on craigslist or something, but I wanted something new and an upgrade, but now it's all about the principle of the business ethics T-mobile is using with me. So as a last resort, I go to the forums on T-mobile website and post my problem there. I get several responses saying I should contact a forum this specific forum moderator (name withheld, I don't want to get into trouble) because she is known for fixing issues like mine. So I did...AND NO RESPONSE, I sent another private message and again no response and this went on for 2 weeks.
So I hit my last straw...I'm moving on. My wife and I each are getting SGS II's free and will be on a cheaper plan then we had with T-mobile by going with Sprint. I have never used Sprint, it could turn out that I don't like their service areas compared to T-mobile in my area or their network seems sluggish but either way, T-mobile again lost another long time customer.
If you actually read through all that then thank you for listening to my complaint. I didn't even list every detail about the situation and some of the events just make it even more ridiculous.
I loved the phone, but that is only because of the developers on this site. I mean that literally. So special thanks to all the devs out there...they certainly deserve every thanks they get and then some.
FaultException-thanks for your fast and detailed responses and work with CM9.
jrongi1-thanks
Cyanogen-thanks
serendipityguy-thanks for your kernel bible
bay_wolf-loved your toolbox (haha, that sounds bad)
Fishman0919-thanks for reviving bionix
Sombionix-thanks for bionix
Romanbb-Thanks for work (loved them all)
krarvind-thanks for Slim ICS (used that for while)
sixstringsg-thanks for Glitch (My fav kernel)
Jellette-thanks for all the choices (hope life is well and live long and strong)
So many more I can't think of off the top of my head so thanks to everyone and I wish you all the best.
Wow.. seems like everything really went against you throughout the process. Instead, I wouldnt even waste time and would have began by threatening to cancel my (nonexistant) contract through the cancellation department since they have more power than your average rep.
But what is done is done, and I would do the same if I encountered that.
You might not like sprint and their mess going on over there with slow network and sketchy plan with wimax and lte. In other words, you might be miserable with their speeds, regardless of unlimited plans. Good luck. I'm looking to upgrade this vibrant to the s3 soon enough too. Served me well and still holds up against most low and mid range phones, but my GPS is just..
Sent from my SGH-T959 using xda app-developers app
I know I may not care for the speeds and all, but 90% of the time I am connected to wifi anyway so it really isn't that big of a deal and there are a few people I know around here on sprint that get good data speeds. I am in MN, so it's not like the network would get as overloaded as if I were in LA or NY. Plus I got the phone for free, and it's a good phone...but only time will tell. I will miss the trusty Vib, but I am going to use it as a music player I think...cracked screen shouldn't matter to much using it for that.
What's happened to T-Mobile's customer Service?
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
os2baba said:
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
Click to expand...
Click to collapse
Look at their Monthly 4G plans. They are very in-expensive and contract free. (You can just buy a SIM and pop it into any unlocked/t-mo phone)

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