Related
Symptoms
- You cannot maintain a constant data connection. The connection is often lost or dropped.
- HD2 reception indicator dances between G to 3G to H despite showing good reception, and user remaining stationary.
Counter measures - No cabs or registry tweaks needed.
Presented in the order I would try them. If the lower number levels don't work, then move up a level. These are offerred as advice from a UK based HD2 user, though may work for you elsewhere.
LEVEL 1
- Go to Comm Manager > Wireless Controls
- Turn the Data connection Off then On again.
This will usually get you back and running again faster than waiting for the HD2 to sort itself out.
LEVEL 2
- Go to Settings > All Settings > Connections > Advanced Network
- Disable HSDPA/HSUPA
This will stop your phone attempting to use '3.5G' and will mean that you only use 3G.
Remember to re-enable HSDPA/HSUPA when you are in an area with better reception.
LEVEL 3
- Go to Settings > Wireless Controls > Phone - Change phone settings
- Move down to Other Options > Band - Change baseband
- Change Network Type from Auto to GSM
- Change Band frequency from Auto to either GSM (900+1800)+UMTS or GSM (1900+850) . To make the decision, you need to know the GSM frequency your operator uses. If you don't know, you can just try both of the GSM options and see which works. No damage will be done by using the wrong frequency first time, and you can change back.
This will disable 3G and force your phone to use 2G. Most operators have decent 2G networks, so you shouldn't have the disconnects anymore, but you will have slower than 3G potential speeds.
Remember to change your phone back to Auto for both Network Type and Band Frequency when you are in an area with better reception.
Thanks for the heads up... will have to try some of these. I find it most annoying at times...!
Thanks for the advice, I do find those issues annoying. What are the benefits of using 3.5G? If they're aren't any major advantages and turning this off helps then I may as well leave it off.
CHIP STAXMAN said:
LEVEL 1
- Go to Comm Manager > Wireless Controls
- Turn the Data connection Off then On again.
Click to expand...
Click to collapse
The problem with this is that it b*llockses up your push email settings, if you use the phone to get email from an Exchange server. The better approach (assuming standard configuration) is to press and hold the power/end-call hard-button. That brings up a menu of four choices. The last of those is "terminate data connection". Click it. Anything the phone does which requires the data connection after that will automatically reactivate it.
3G 2100
These tricks may solve the issue for many but not for me because I'm in a 3G 2100 only network so I cannot switch to GSM. I will try to disable HSDPA/HSUPA to see if that works though.
The weird thing is that the issue occurs almost exclusively when I'm logged on an IM client and the phone stays in sleep mode a few minutes (say 15 min or so). After I wake up the phone the signal seems ok but the data connection is lost (IM, browsing, mail, weather update, etc.). It doesn't happen every time but very often, several times a day.
If I don't log on any instant messenger app the data connection is stable, especially with the new 1.66 ROM (I tried both Duttty's custom and official). In this case I lose data connection very rarely, in fact I din't even remember the last time I did.
Can anybody provide an explanation for this, what is happening with the connection between the IM server and the phone during sleep?
snerkler said:
Thanks for the advice, I do find those issues annoying. What are the benefits of using 3.5G? If they're aren't any major advantages and turning this off helps then I may as well leave it off.
Click to expand...
Click to collapse
If your network supports it, you should have higher potential data upload and download speeds through using 3.5G (HSDPA/HSUPA).
In reality and every day use, on many networks you probably wouldn't notice the difference between 3G and 3.5G.
I'm on Virgin Mobile, which piggybacks on T-Mobile's network here in the UK. My speedtests in central London, show virtually no difference between me using 2G, 3G and 3.5G!!!! Which is ridiculous. The main difference I get as a HD2 user is much more stable data connection on 2G vs 3G/3.5G.
I noticed when i am on a phone call, the E or H(aka data tmobile data) turns off while i am in the call and disappears. Then comes back after i end the call. Does anyone else notice this or know how to make it so it stays on even during a call? Also, when wifi is connected the data service turns off?
First off this is normal when your in a 3bars or less 3G/H area. Your phone will switch 2G while on a call if the 3G signal gets low but it won't switch back until the call is ended. Also on 2G/E you can only do one at time, voice or data. T-Mobile's 2G network is stronger than their current 3G network also.
So if your on a call and the H disappears, this means your phone has switch to 2G/E because your 3G/H signal was low. You won't see E on a call since that would be data and 2G can only do one at a time.
If you want to force 3G/H then goto settings, wireless and networks, mobile networks(I believe) and select WCDMA only under network mode. Please note that if you go into a non 3G/H area you will loose complete signal and your phone won't switch to 2g.
and yes wifi disables mobile data.
Good luck.
ram130 said:
First off this is normal when your in a 3bars or less 3G/H area. Your phone will switch 2G while on a call if the 3G signal gets low but it won't switch back until the call is ended. Also on 2G/E you can only do one at time, voice or data. T-Mobile's 2G network is stronger than their current 3G network also.
So if your on a call and the H disappears, this means your phone has switch to 2G/E because your 3G/H signal was low. You won't see E on a call since that would be data and 2G can only do one at a time.
If you want to force 3G/H then goto settings, wireless and networks, mobile networks(I believe) and select WCDMA only under network mode. Please note that if you go into a non 3G/H area you will loose complete signal and your phone won't switch to 2g.
and yes wifi disables mobile data.
Good luck.
Click to expand...
Click to collapse
Okay that makes sense because i only get edge/2g service in my house. Thanks for the response!
Even while tethering, my N1 (CM7 nightly, 5.08 korean radio, T-Mobile USA) jumps back and forth between H and 3g. I understand that HSPA is supposed to be a 'temporary link' according to
http://forum.xda-developers.com/showthread.php?p=12159174#post12159174
1. Is there a way to force the N1 to only use HSPA during tethering?
2. After about 30-40 minutes of tethering (lots of HSPA usage), my phone drops from H to 3g and remains there for a good 30+ minutes. Then it comes back to HSPA (tried rebooting, tethering/untethering, etc..) - is this something limited by T-Mobile? It always happens after about the same usage..
Thanks!
http://forum.xda-developers.com/forumdisplay.php?f=603
tmobile network seems to configure their phone differently than ATT. tmobile, the phone will sit on 3G until data transfer takes place, where it jumps to HSDPA to transmit, then goes back to 3G. so i think your phone is working normal. test it out and post the results.
there was an app before called Network that let you set it to whatever you wanted
i cant find it on the market anymore tho
I'm pretty sure it's the networks themselves that control this.
Sent from my Nexus One using XDA Premium App
I agree. My experience with T-mo is that it sits on 3G (or UMTS, according to the status screen) until a data transfer needs to take place, then it turns to H (HSDPA) and transmits and recieves data.
I have also noticed that its because of this that it sometimes 'hangs' with the 3G up arrow on.
I've been following the mobile data connectivity issue that some users are experiencing (where data connection drops randomly, apparently coinciding with a lot of switching between 3G/H/H+).
Initially, people suggested disabling 'fast dormancy' using *#*#9900#*#*, however, this did not work for many, including myself.
In this post http://forum.xda-developers.com/showpost.php?p=15250511&postcount=6, there appears to be a solution, albeit a workaround.
I have started this thread, as there are so many separate threads about this issue, and only the Telstra Australia thread had this answer (as far as I've read). I have copied the post (a repost from whirlpool) by dusty_nz below. Basically, the problem is serious, the guys from Samsung have insisted this will be fixed in KE9, but there is a workaround in the mean time (disabling H+ and H, or just disabling H+ using *#301279#). This may seem drastic to speed freaks, but 3G connection alone should still give you 1.5 Mb up/down if you can put up with that. This has worked for me, no more data stalling, no more server errors etc. etc. I hope H/H+ will be fixed in future firmware.
Here is the post:
dusty_nz said:
Found this on
http://forums.whirlpool.net.au/archive/1714413
****************** FIXED ******************
After contacting Samsung for an insane period of time (ended up on an international call to England i think... or now that i think about it could have just been some English guy in Aus lol) I have got an official explanation and confirmation that this issue is being looked into for KE8 (but it appears that KE8 has been launched in India already so it might be KE9).
*disclaimer*
I am no expert on mobile technology this in-depth however the (probably very) dumbed down version the Samsung guy told me was this;
*end disclaimer*
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
Click to expand...
Click to collapse
this works! thanks!
Cheers!
Just tried this and I got 1800kbps on 3g!!
Hmm, i played around with those codes. If i choose to drop H+ and H, stays on 3G, but speed is crappy for me. So i want to drop only H+, but when i do that phone stays only on 3G too, not attempting to connect to H. Am i doing something wrong ?
Sp1tfire said:
Hmm, i played around with those codes. If i choose to drop H+ and H, stays on 3G, but speed is crappy for me. So i want to drop only H+, but when i do that phone stays only on 3G too, not attempting to connect to H. Am i doing something wrong ?
Click to expand...
Click to collapse
*#301279#
Option [1] Release R99(HSPA OFF) - This should turn H+ and H off
Option [2] Release 5(HSDPA ONLY) - This should turn just H+ off (what you want)
Option [3] Release 6(HSDPA/HSUPA) - This should turn H+ and H on
To test this, you might want to make sure you are in an area that can pick up 3G, H and H+.
One week on since I selected Option [1] and I have not had any data stalling issues, before I was having data dropping every few minutes whilst browsing.
I tried Option [2] and still had the stalling issue.
Good luck.
tomelsmith said:
*#301279#
Option [1] Release R99(HSPA OFF) - This should turn H+ and H off
Option [2] Release 5(HSDPA ONLY) - This should turn just H+ off (what you want)
Option [3] Release 6(HSDPA/HSUPA) - This should turn H+ and H on
To test this, you might want to make sure you are in an area that can pick up 3G, H and H+.
One week on since I selected Option [1] and I have not had any data stalling issues, before I was having data dropping every few minutes whilst browsing.
I tried Option [2] and still had the stalling issue.
Good luck.
Click to expand...
Click to collapse
I hardly ever get H+, which is why i want to turn it off, thing is if i choose option 2, i only get 3G, while with option 3 i get 3G and H (probably H+ too if i were in the right place). Option 1 works fine, doesn't seem to stall, but 3G speed is crap in my network, that's why i wanted option 2.
Tried all three settings and I am getting about the same speeds with all three settings, 3600-4200 down and 1550-1620 up. So will try setting 1 to see if my connection carries on dropping out.
Thanks
Wat is the code for miui
Sent from my GT-I9100 using XDA Premium App
I actually tried this before on a few different radios and it didn't really work. The real problem I have is when I get in an elevator for a minute and get out shortly. It's not long enough in the elevator for the phone to say "No Signal" but it's still long enough for the data connection to hang and never bother hooking back up when I get off the elevator.
I'll try again though... will report back.
same here .... i tried the three options but problem persist
I have tried the codes above, including disabling dormancy but my internet still will not connect to the internet. Please help.
I'm with Optus (TPG) and I never really see H. It's either 3G, or H+.
I tried disabling H+ (option 2), and like the other guy now I only see 3G.
My Speedtest with only 3G was:
Down - 228.2kB/s
With H+ enabled (option 3), my Speedtest was:
Down - 482kB/s (but it's been as high as 1103.9kB/s in previous tests.
For now I'll just keep it as it is and put up with the occasional freezes. Hopefully it's fixed soon in a firmware release.
i cant seem to get the codes working.. after i dial *#301279# nothing happens, no menu nothing. tried on my wife's galaxy s 2 same thing.. is there an app to disable HSDPA?
\\Issue solved
Is this issue mainly due to the carrier?
I did not have this problem b4. Now I found that my phone might suffer from this.
Tried to disable the H+ or H & H+ at the same time, it seems the issue is still there.
I am on Vodafone Australia network. And I just raised this similar topic on Whirlpool, if you guys would like to discuss this network problem on an OZ forum, plz refer to the below
http://forums.whirlpool.net.au/forum-replies.cfm?t=1744684
Cheers
Updating to XXXKG2 fixed 90% of my problems, on vodafone au.
Sent from my GT-I9100 using XDA App
MealsOnWheels said:
Updating to XXXKG2 fixed 90% of my problems, on vodafone au.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
For me it's still the same, coming from KF2 to KG2. Will try KG3.
Any one with new modem firmware that 100% fixed the 3G drop/stuck connection(only see upload sign lit) bug? I am running KG1 modem(stock rom no root) and still experiencing this issue on ATT in Bloomington, Indiana USA.
I also realized S2 uses Infineon modem chip which is the same supplier for the iPhone3G that had the 3G slow down, drop call issue..
Could this issue be the chip at the end?? Why would Samsung taking forever to fix this critical flaw on I9100??
I'm on 3 UK. Had the cutout on KG1 and KG2. But it's definitely gone away in KG3.
I'm on Airtel India on KG3 and I still have the data stalling issue.
Seems to me like this issue surfaces more when I'm at home on wifi and then step out to data.
Trying out these service codes now to see if it helps to turn off high speed data.
It would make sense for Samsung to include these settings in the rom itself even for those without issues but want to save battery.
Sent from my GT-I9100 using Tapatalk
I was looking in the Samsung whirlpool forums for a separate issue but came across a possible solution for a problem I've had on my Atrix since day one here in Australia.
Problem:
When I connect to data, the upload arrow will get 'stuck' and time-out forcing me to restart my phone / toggle airplane mode to gain data again
My Question:
Is it possible for someone to track down the service code that allows me to disable/change HSPA revision numbers for the Motorola Atrix? (see proposed solution for the codes needed)
Any help would be greatly appreciated! Infact I'd probably paypal you some money as soon as I get it since this has been such an outstanding issue for so so long for me!
- DarkRyoushii
Proposed Solution from Samsung for Samsung Devices:
****************** FIXED ******************
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
Source: http://whrl.pl/RcMGa5
Click to expand...
Click to collapse
Didn't Atrix radios from stone age have this disabled? I'm not sure though, I didn't participate in here back then; maybe a forum elder can comment on it.
Dumb question but did you try those codes (the numbers only) like this *#*#number#*#*?
sent via tapatalk from my CM7 Atrix
*#*#4636#*#* gets you into some phone options. From there you can select a bunch of options. Not sure if there is anything in there you're looking for.
the codes in the *#*# format doesn't work, it just deletes the number when I finish typing it.. and the other menu 4636 doesn't have the options I'm looking for but thank you both for your suggestions