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Like a pratt, i dropped my MDA Compact while getting out of the car. It diudn't damage the phone (thank god) but did scratch the case to bits.
Does anyone konw where you can order a replacement?
I've tried HTC Europe, and yes they do a replacement service, but not just parts, and they want about £60 to replace and fit.
So any ideas? I'm sure i'm not the only one looking to replace their case!!!
Hi tricky,
I saw another post on this topic a while back. Just searched and found it here: http://forum.xda-developers.com/viewtopic.php?t=16288.
- Peter
looked there... as I said in the original post, I tried HTC Europe and they want about £60 to replace the case. I would need to send them the phone and be without it for probably 2 weeks!!
I'm after somewhere that just sells the front cover, so I can fix it myself
If you done replacing your case buy a silicon case or clear case or hard case for your device for it wont happen again.
Cheers, need to find a replacement case first!!!
Hi TrickyD
Yeah for some insane reason the cases are real expensive, i tried in Asia and they wanted equiv 65 pounds also.
Armed with the correct tools, one of those star shaped screwdrivers (techie speak) available anywhere, i took mine apart, which is quite easy. Followed by wet and dry sandpaper, primer and some mighty fine metalic black car paint and laquer. Its been like this now for about 2 months and not a scratch (yes ive dropped it to, but they are slippery little buggers)
If your that way inclined, do it, best decision i ever made.. Warranty void of course...
Regards
Gravity
Well, I dropped mine too. Instead of getting a replacement case, I just bought a charcoal Capdase cover for it. Now it doesn't fall because I can grip it so much easier. Unless you plan on selling it, you could just live with the scratches underneath the silicon cover, you won't see them.
Hello,
i want to change my Ameo in a new one because there are a lot of scratches on the front body. The reason is that the keyboard slipping on the surface of the body.
If any one have the same problem please Post it here because i want to show T- Mobile that this is a failure of construction.
Mine is exactly the same, I tried to take a picture, but it wasnt comming out very well, I was quite annoyed because I tried to keep it good. Does anybody know if this happens with the black ones or is it just silver. mine isnt insured and T-Mobile wouldnt entertain me for insurance because it was 3 months old. though I have heard you can insure it online somewhere.
i've got the same kind of scratches at exactly the same positions.
but i don't think t-mobile will do anything about this
i'ts a normal sign of use
I have some scratches as well, fairly similar to yours. I'll have some pics made if I can get a hold of a good enough camera.
I have a scratch at the bottom of the screen surround. The keyboard clear top has a tiny bump on it (from where it was moulded i think) and this has scratched the case! If it had a decent leather case then it wouldnt happen!
Same here, Same scratches, same area..
Guess we need to find a decent case to carry our precious around in...
Something that has some padding between the 2 parts.
Mine doesn't have this problem. Not a single scratch at all. It still look brand new. I don't use the keyboard or the leather case though. I just carry mine "naked" with my DIY belt pouch. I just have the standard free plastic screen protector over the screen area only and not the body.
This is ironic. The keyboard is supposed to protect but does the opposite.
eaglesteve said:
This is ironic. The keyboard is supposed to protect but does the opposite.
Click to expand...
Click to collapse
It definetely does protect (the screen from cracks).
And imho some scratches on the body of the ameo are much better than a cracked screen
You now, we are speaking about a 800€ all in one device? Such a failure must not happen. If you had a 800€ Notebook with the same problem you would complaine about.
This is what my U1000 looks like close to the VGA camera on the front.
There are 2 more areas where I have some damage but I can't capture it properly on camera.
This is why we should take out insurance on our most expensive phones, as i hate scratches on my phones and if you complain about it with your provider/supplier and they are not willing to replace it when its a manufacture defect then i would personally claim on my insurance QUOTE (MY PHONE IS LOST/STOLEN TO GET BACK A REPLACEMENT) Its too expensive a device for it to scratch so easily.
I have the black HTC Advantage and I have the scratches too.
I have the black Athena and barely any scratches on mine. I use the stock case. The only time I got it scratched is when I first got it because I tried to use it without the case. Mistake on my part.
If you search the forum, you can also buy a $25 solution that protects your entire Athena. It's a plastic transparent covering that protects the entire body of the device. I think I may have posted it in the past to the accessories area. Well worth the tiny investment to protect the looks of your device.
Yep, I have the Black HTC Advantage X7500 and I have no scratches on it. I also do carry naked in my pocket especially around the office to meetings. However, I do feel I need something to protect it without gaining the bulk. I am still looking for a belt clip to carry it.
Just found this product.
http://www.shieldzone.com/item_description/HTCX7500.html
Read good review on PocketPCThoughts for a different product.
Has anyone tried it? It states as full body shield which includes guards for keyboard as well.
Looks Intresting.. But we all know that these type of solution are never as easy to install (Esp. as there are 8 pieces for the Athena)
as they are in the Promo vidz. The vidz also mention that the film has Adhesive on it. How would this affect the deve by:
1. Discoloring over time
2. Being able to easily remove the film, if need or if damaged.
3. Being removed from the screen, without pulling the touchscreen's
touch sensor film off.
Has anybody tried this stuff yet? I think I'll wait for more feedback before I buy.
http://mobilitytoday.com/articles/invisible_shield_protection.html
From some of comments, it seems easy to remove from a pda.
I don't know if that comment was from someone who works for ShieldZone though.
Staroip said:
Just found this product.
http://www.shieldzone.com/item_description/HTCX7500.html
Read good review on PocketPCThoughts for a different product.
Has anyone tried it? It states as full body shield which includes guards for keyboard as well.
Click to expand...
Click to collapse
I just ordered one. I'm having it shipped via 3 day UPS. I'll post my thoughts once I try it out. For the cost it's worth a try. They also have a lifetime replacement policy so if they get screwed up you get a free one. We'll see how it goes.
ltxda said:
I just ordered one. I'm having it shipped via 3 day UPS. I'll post my thoughts once I try it out. For the cost it's worth a try. They also have a lifetime replacement policy so if they get screwed up you get a free one. We'll see how it goes.
Click to expand...
Click to collapse
I will wait for your feedback before I try one. It seems to be right thing to have with this device but I am not sure yet.
lpsi2000 said:
I will wait for your feedback before I try one. It seems to be right thing to have with this device but I am not sure yet.
Click to expand...
Click to collapse
I have it on for over 4 months. Search this very forum for an extensive discussion on it. Easy to install with the water spray bottle provided. The screen protector is a bit sticky so I took it off and used a regular one.
Don't ask any more questions. Just search for the original thread here
Here
http://forum.xda-developers.com/showthread.php?t=298808
Well I dropped my G1 the other day and it busted the outer glass part. The LCD is fine and it still works perfect. I have looked everywhere,with no luck of finding any parts for them. So I called HTC and they told me 150-250 to replace the glass!! So I was wondering if any one know anyone that does G1 Repair or if anyone know of another phone that has more ava. parts for it with a 3.17" Screen? Any help is greatly appreciated.
Nope, I got AT&T. Was thinking of taking apart the phone and getting the glass measurements and having a custom cut piece of glass.
i believe its a special type of glass
Pretty much stuck buying the glass from HTC on this one ...sorry
PS... it is glass
iphone 3g - Dream lcd
I read that the same screen is in use on the iphone 3g, I doubt its true they probably meant type or sumthin, maybe worth a check...
on the old palm pdas you could replace just the glass if the layer under it isn't damaged, this may no longer be possible with these screens, once the bigtime flashing begins there will be lots of bricks available pretty cheap, maybe you should keep an eye out for somebody who pooched the dev bootloader install then after you convince them they killed it you could buy it maybe for less than the HTC price...
gotta say, that sucks if you were a tmob customer you'd have a few options...
bhang
Hello. Don't you think It's weird that it happened to me too today?
I've never had a broke phone since my Nokia 8210.
Well, some idiot had placed out one of those kinds of plastic bands you use to seal packages with, a black one.
It was pitch dark and I fell as the plastic ring got snared around my feet. Obviously my Jabra bt3030 got pushed against the screen and it got severely cracked.
My insurance company seems to be covering the whole phone except a small sum. This was from the phone part, but I got to see if I can get something from the health insurance as I hit my head and scratched my hand (though not likely but I can always try)
The touch seems to work most of the time, though it reacts slowly but some times It's just dead.
This really sucks.
I'm dead serious when I'm talking that there was no way that the band could be seen when walking.
http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226&view=unread
Some info there.
aad4321 said:
yeah i dont think it is really even "glass" mabye its a type of plexiglass?
Click to expand...
Click to collapse
It is glass. But you can not simply cut a piece of glass to the same dimension as the touchscreen is integrated into the glass cover. So yes you will need to get a htc or aftermarket replacement part.
The interesting thing is that the repair cost you quoted is identical to the cost of the copay if you go with the Asurion device insurance T-mo offers. So device insurance would just be a waste of money at $5 a month if you end up with broken glass.
Looks like I will just have to hold onto it until aftermarket parts come out. I busted mine by letting it slip out of my hand while talking on it....then it took a 6ft fall to eventually land face first on concrete.....I didnt even wanna pick it up cause i new it was messed up and if it wasnt I was gonna call HTC and give them props! I have a ava. upgrade from AT&T Maybe get a Iphone until this one gets fixed then sale iphone on ebay for 5x wuts its worth.
The iphone's screen seems to crack pretty nice as well.
I hope changing the glass on the G1 isn't as frustrating as on the Iphone.
http://www.youtube.com/watch?v=sT7wRXeYsyg
edit:
Not directing this to the message above, just saying.
Cracked screen replacement with compatible HW from third party --when?
I cracked the LCD of my G1 after about three weeks and have noted that neither PPCTechs nor MobileKangaroo have yet acquired a source for the replacement screen.
My understanding is that HTC currently charges what one thread in another forum (http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226) quoted as "a minimum of $238.00" to make this repair.
I expect this repair to be offered soon by third parties for about $150, likely using a non-HTC screen product to replace the damaged one.
Has anyone heard any reports about forthcoming availability of such hardware? If so, then are there any non-HTC services to make the replacement?
yeah im looking for this too...i dropped mine and then proceeded to step on it day two with the phone.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
WooHoo 2 items left as of this copy paste. $80, not bad price.
Shaggy
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
This waht i found out
so have the same issue and this is what I found out
so from my understanding there are 2 part to the lcd the outer glass touch sensor and the inner lcd. if the the screen is just cracked and you can see the image the u have to replace both. attached are the part descriptions fromt he g1 service manual. and below is a link of a site that sells them, but for some reason they sell the touch scrren with the outer bezel making it cost more. i called htc to order just the touch sensor glass but they said the dont sell replacements, they just fix em
link
Shagman68 said:
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
Click to expand...
Click to collapse
I contacted the seller of the screen and he/she told me that It's only the screen. If the G1 cracks It's the digitizer glass that cracks first. Then if you are unlucky the screen cracks as well. I managed to only crack the digitizer glass. The screen beneath is totally fine. Unfortunately removing the glass from the digitizer plastic was very painful and I managed to wreck the flat cable of the digitizer so that's beyond repair. Now I tried to disassemble the whole phone but I got stuck at removing the housing. First I had problems with the Torx bits. I have some Torx bits in my sets but the lowest I got was T8. I had to buy a cellphone bits set with a lot of different types of bits. It had Torx all the way down to T4. The T5 and T6 was what I needed. There are 4 T5 to remove and one T6. I have inserted the sharp plastic between the housing and the top case and released all hooks but it seems the front and back part of the housing of the phone is dead stuck.
You have to open the whole damn phone from the back to get to the inside of the screen. Why the screen housing uses standard Philips is also beyond me. I have lots of bad experience with standard Philips screws. The heads always get bad after a while of screwing. I have yet to have a problem with Torx.
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
Click to expand...
Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
Click to expand...
Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
Click to expand...
Click to collapse
That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
Click to expand...
Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
argh! Well THAT didn't take long. My S4 fell about 14" onto the floor and the glass shattered the day I got it. Putting aside for the moment how disappointed I am that the phone failed the most basic of drop tests (I've dropped every smartphone I've ever owned multiple times from greater heights and this is the first one that broke...and so easily).
I decided to attempt to repair the glass so I ordered a replacement glass kit and went for it. The repair itself was fairly straightforward and pretty much just like the S3.
After getting the whole thing back together I noticed that when I do a screen wipe to remove fingerprints (applying a bit of pressure to the screen) I get a bubble in the center of the screen...like it's sticking to the digitizer/LCD screen below. The kit came with a small suction cup which I can use to pull the glass away from the digitizer and the bubble goes away. It seems to have gotten better from yesterday to today - it no longer sticks during normal use, only during heavy wiping.
So...can anyone give me some direction here? Will it just dry out and take care of itself? Should I take the screen off and clean the LCD again? Should I try using several layers of adhesive to increase the gap between the glass and LCD/digitizer?
Honestly I'd call the company and ask them...this shouldn't be happening and if it were me, I'd get a replacement. Then again I always carry insurance. Best buy is free screen replacement.
eskomo said:
Honestly I'd call the company and ask them...this shouldn't be happening and if it were me, I'd get a replacement. Then again I always carry insurance. Best buy is free screen replacement.
Click to expand...
Click to collapse
I got my phone from Sprint...the insurance has a 30-day grace period before it goes into effect and a $200 deductible for broken screens. I cancelled it.
The guy said he'd be more than happy to send me another screen...I just want to make sure it's not something I did. This screen is OEM, but of course there is no glue between the LCD and glass after the replacement.
I didn't know there was a 30day grace for replacements. This must be new. I've had my phone replaced before 30 days after I bought a phone before. And screen insurance replacements are $100. Just did one not to long ago. This is why I only by from Best buy now. I make them price match Sprint.com and then buy insurance through them at the discounted rate if you pay up front. No deductible on anything and only thing they don't insure is lost or stolen.
But back to the original problem... If the suction cup tool doesn't fix it then you can try to clean it off and redo it again before send it back for another one. Just not sure why its sticking like that.
Here is one option, but this is why I buy my phones from Best Buy and get their Geek Squad protection.Unlimited replacements and no deductible. I had to replace my screen when I had my S3 a month ago through Sprints insurance Assurion and it cost $150. https://www.youtube.com/watch?v=wPXVnTlrqeo