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Well, i think alot of ppl know this problem. The music player in sense sometimes has a lag, every 20-30 seconds, a short pause, then music resumes... alot of solutions are suggested, like soft reset, format SD card, organizing your music into smaller folders, putting all your music in ONE folder (?), applying the official HTC hotfix, and more...
None of these solutions help me. This problem started a couple days ago after a hard reset. It only (as far as i can tell) occurs when the screen is locked..
If anyone has a solid fix for this, please, share it.
I have looked up and down these forums, with alotta different results, and most of the threads are a couple months old... and no real solutions.
So, if you know what the deal is, elighten me... this is driving me crazy.
Thanks
htc has released a fix 27'th of april - the issue you mention is handle via that fix.
Update for HTC HD2 Music Stability:
Kindly
maybe u could also use another player instead of the sense player..
i like the pocketplayer more.. it has so much more settings, so much better quality thanks to the many settings u can do and i just love the library design when u browse through ur music
maybe u should try that too
Kwasmir said:
htc has released a fix 27'th of april - the issue you mention is handle via that fix.
Update for HTC HD2 Music Stability:
Kindly
Click to expand...
Click to collapse
I tried this fix... it doesnt help..
What i did just try, is to disable in CHT, the option to turn phone off when sleeping, and reverted to the standard lockscreen... thats seems to have helped for the moment, although, before the hard reset, these options where enabled. not thouroughly tested though, because i am at work and i only have time in my breaks!
i'll try these two separatley now, and see what happens...
I would like to just use the sense player, its simple and looks nice (with GTX theme for Sense), plus i dont want to have to go to a third party app evertime i wanna listen to music!
Im on that wagon too - only to use Sense Player.
I have been through quite a few tests to get rid of the frequently stop and go in the player.
Before the hotfix from htc.com I mentioned - I came to the conclusion that to prevent the stop issue you have to to let the device go to sleep from the menu where you can 'Turn off Device' (opos up after holding power button) - Dont click turn of as it wil result in glitches ... but let the device go to sleep by it self.
After the fix ... I can just press power off instantly without having the glitches.
Kindly
I've got the fix and it didn't fix the issue for me.
Here is how to fix it.
airwater9 said:
I've got the fix and it didn't fix the issue for me.
Click to expand...
Click to collapse
1. Transfer all your music from your phone to the PC(make folder "Music" and put it there.
2. Delete the folder containg your music files on your phone.
3. Start your Windows Media Player on your PC and sync your HD2.
4. Drag the "Music" folder to the sync folder of the WMPlayer on your PC(you can add as much files as you want in this folder before to sync it or after for the next sync)
5. Leave it to finish. Once it's done, disconnect your phone and it will fly like a rocket with both sense and wmobile player!
YOU DON'T HAVE TO MAKE ANY REG TRIKS FOR THIS! I BET IT WILL WORK FOR EVERY ONE OF YOU!
Good luck and share your opinion.
My HD2 Doesn't Know from PC...
My Leo has never met a PC (meaning I have no computer and have never active synched), would this patch be effective via the device and storage card alone? I've read through the forums and tried a number of tips but I think we all continue to suffer from less then stellar performance by Sense Player. -No?
NYCspeedSurfer said:
My Leo has never met a PC (meaning I have no computer and have never active synched), would this patch be effective via the device and storage card alone? I've read through the forums and tried a number of tips but I think we all continue to suffer from less then stellar performance by Sense Player. -No?
Click to expand...
Click to collapse
Well... for me installing the hotfix only didn't change the things at all. But syncing as showed above helped 100%.
teddy_irish said:
1. Transfer all your music from your phone to the PC(make folder "Music" and put it there.
2. Delete the folder containg your music files on your phone.
3. Start your Windows Media Player on your PC and sync your HD2.
4. Drag the "Music" folder to the sync folder of the WMPlayer on your PC(you can add as much files as you want in this folder before to sync it or after for the next sync)
5. Leave it to finish. Once it's done, disconnect your phone and it will fly like a rocket with both sense and wmobile player!
YOU DON'T HAVE TO MAKE ANY REG TRIKS FOR THIS! I BET IT WILL WORK FOR EVERY ONE OF YOU!
Good luck and share your opinion.
Click to expand...
Click to collapse
This guy is a genius it solved the problem for me. thank you so much for ending that frustration
teddy_irish said:
1. Transfer all your music from your phone to the PC(make folder "Music" and put it there.
2. Delete the folder containg your music files on your phone.
3. Start your Windows Media Player on your PC and sync your HD2.
4. Drag the "Music" folder to the sync folder of the WMPlayer on your PC(you can add as much files as you want in this folder before to sync it or after for the next sync)
5. Leave it to finish. Once it's done, disconnect your phone and it will fly like a rocket with both sense and wmobile player!
YOU DON'T HAVE TO MAKE ANY REG TRIKS FOR THIS! I BET IT WILL WORK FOR EVERY ONE OF YOU!
Good luck and share your opinion.
Click to expand...
Click to collapse
im having the same problem but my music is in my Micro SD Card!!! will this still work???
Cant seem to get a ringtone for incoming calls, thought I remembered seeing something about it but couldnt find it
Using the newest froyo 2.2 build on HD2
Any help would be lovely
Thanks
Alternative solution would be to select a music a (from Music folder) do a "long press". Then, this music could be selected as your "Ring tone".
Hope it helps.
when I do that I only get: Open, Open With, Send to, Cut, Copy, Shortcut, Delete, Rename and Properties..
oh and it did not work from the settings menu, only thing to choose there was quiet mode.
Zarmaka said:
Cant seem to get a ringtone for incoming calls, thought I remembered seeing something about it but couldnt find it
Using the newest froyo 2.2 build on HD2
Any help would be lovely
Thanks
Click to expand...
Click to collapse
copy and paste this link into your internet browser http://gamesquare.co.uk/media.zip ,then unzip it, place the media folder under your root of sdcard (for example, sdcard/media)
Zedge
I use a program called Zedge from the marketplace. It allows you to search for ringtones and wallpapers. Once you download a ringtone, it will be selectable in the sound options.
zedge worked awesomely Thanks they even had the ringtone I wanted
waichai said:
copy and paste this link into your internet browser http://gamesquare.co.uk/media.zip ,then unzip it, place the media folder under your root of sdcard (for example, sdcard/media)
Click to expand...
Click to collapse
NOTE:
reading is an art copy&paste of the URL is really neccessary, otherwise IT WILL NOT WORK.
Just wanted to say thankyou for adding another thread in the development section.
No ring tones
i have tried to download ringtones, and i get ,.
""error ringtone can not run unless you have an Sd card inserted....""
what am i doing or not doing that is causing this>
i loaded android , it runs fine, apps , etc, just wont ring for incoming calls.
i even can hear the sounds from apps.
Help?!
Havent been on android in a long while... and cant remember the process.
BUT how do you change your ringtones to using MP3s. I remember that you are suppose to put it in a certain folder, but which one and where in the directory.
Thanks
they go in:
/sdcard/audio/ringtones
/sdcard/audio/notifications
/sdcard/audio/alarms
ikon8 said:
they go in:
/sdcard/audio/ringtones
/sdcard/audio/notifications
/sdcard/audio/alarms
Click to expand...
Click to collapse
the problem is ... theres no sdcard/// well i mean audio subfolder
Yes, there is. The storage partition is mounted as /sdcard. Just create the audio subfolder and throw your mp3s in there.
ikon8 said:
Yes, there is. The storage partition is mounted as /sdcard. Just create the audio subfolder and throw your mp3s in there.
Click to expand...
Click to collapse
thanks... I thought I had to put it in the directory with all the original ringtones.
There's a little trick if you use winamp:
when playing the ringtone, set it as ringtone:
(I have a few humantones with a lot of curse)
Odd ringtone behavior
I've noticed an issue with my custom ringtones: the phone's ringtone resets to a default tone by itself.
I have a few mp3 ringtones and notification tones stored in /sdcard/media/audio/ringtones (and notifications). I will select the ringtone I want in settings, but after a while the phone reverts back to a default ringtone. When I go back to check my settings, none of the custom ringtones are listed. It's as if the phone doesn't see them on the internal SD card.
Most times, a reboot will clear it up; however, there doesn't seem to be any indication as to why my custom ringtone settings are lost.
I'm sure the mp3 files are OK, as I've used them before on a variety of android phones.
Has anyone else experienced this type of behavior? Any ideas what might cause this issue?
Thanks,
Sent from my Nexus S
Do you keep your contacts on the phone, the sim, or synced with Google? That might provide a clue.
I have had this happen before. Usually as a result of unmounting the internal storage. Easiest fix (doesn't take that long) if your rooted is to just adb push them to the rom. You can do it on a stock rooted rom, then do a titanium backup and in the future it will push them to whatever rom your on. But no, to answer your question, I'm not sure what causes it but it's easier to just push them once and forget about them since they take up so little space.
Everything is synched with Google.
I'll try the root and push to rom solution.
Thanks
Sent from my Nexus S
i have the same problem, and everything's synced to Google as well. Every time I mound my SD and unmount it the ringtones get mixed up or reset.
Looks as if the internal sdcard is unmounting automatically. When I lose my ringtones, looks as if I can't launch any apps I've moved over the sdcard. Strange.
Ringtone problem...Changes?
I don't know if i'm just drinking too much or if it's doing it on it's own but does anyone notice that the ringtone changes to a different one every day? I Use my own MP3 and they are no longer than 30 seconds but every day, it will set itself to a different tone....hmmm
I have noticed that I also notice that my SMS tones also change and this has to do if and when I actually connect to the USB and mount the USB.
Same here.
There seems to be a slew of issues with this phone, of which the list seems to grow by the day. It's a huge deterrent.
Is it my imagination, or are there more issues with this release than a typical phone release? It really supports what I believe was a rushed product by Google/Sammy.
i love the phone no doubt but the ringtone thing bugs me a lot. i can never tell when my phone is ringing. i been using the same tone forever.....30 days to return it if purchased at full price....thinking thinking thinking.
I have the same issue. Well issues being reported. I like the phone, for this being my first dive into Android but damn. I think this might be more of a FAIL then the N1.
I'm really thinking of returning it to Best Buy. But what phone to get? Stock Android is awesome and with fast updates it is a toss up.
Anyone else having the issue with wanting to ditch it but yet what other phone on the market will be stock android?
Well at least we all have a few more weeks to think about it.
heard someone say that the 2.3.1 update fixes it
[Q] ringtone folder?
where do i put ringtones on the nexus S? i made a folder under media so its like media>audio>ringtone but for somereason it did not recognize it. where do i put ringtones, notifications, alarms?
So when I open the gallery app it appears as if it's scanning all folders on my entire SD card and showing an images that lies in any folder or subfolder....? How do I stop this...? I only want it to show 'pictures' pictures that I take... Is there any way to select what folders gallery displays?
Isn't there like some kind of naming system you can use...
Oh here we go.
http://howto.cnet.com/8301-11310_39-20072405-285/how-to-hide-photos-on-android/
I know that would be a bit tedious... but that's the best I can think of for now.
SefEXE said:
Isn't there like some kind of naming system you can use...
Oh here we go.
http://howto.cnet.com/8301-11310_39-20072405-285/how-to-hide-photos-on-android/
I know that would be a bit tedious... but that's the best I can think of for now.
Click to expand...
Click to collapse
Thanks for the tip. I know on a file level this can be done (this is *nix based so appending a . for hiding folders is common) however I was really looking for a more elegant solution... maybe something even built into settings or the gallery that I hadn't seen before that allows you to set which folders are your picture folders. The method of putting a . in front of the folder name means that many applications that NEED that data would also not be able to read it either. For example .mymusic where I would store music and by association album art which I would not want to show up in gallery. If music players didn't have the ability to scan hidden folders (many don't and why would they need that?) then I would not be able to use that music player. This seems a bit ridiculous to me seeing as Android is touted so much as the most advanced mobile OS in the world... something as basic as setting media type/folders/locations shouldn't be something that users should have to hack around to fix... It's a bit annoying to say the least. I have like 40 folders showing up in gallery consisting of album art, icons I've downloaded, other files I've downloaded for work that happen to contain images in them etc... That should not be showing up in my 'photo' gallery.
If there are any other suggestions I would really appreciate some more input on the best way to fix this.
IIRC you can put a .nomedia file in a folder to prevent the gallery from scanning files in that folder, but that might still run into the problem of interfering with other applications. Also, some applications seem to ignore the .nomedia request...
itpromike said:
If there are any other suggestions I would really appreciate some more input on the best way to fix this.
Click to expand...
Click to collapse
Second best thing I can think of is what developers have been doing since Android came out, probably.
Find(or make) a replacement app that does what the basic gallery can do, but with more bells and whistles. :silly:
I know there's a few out there. There's got to be one that does what you're saying. I have a few extra folders that display images... A few album covers, extracted winrars... But it's not as bad as it is for you.
Sorry I'm not too helpful, but I try to chime in where I can.
I just use Solid Explorer to put a .nomedia file in the folder. Gets all the images I've downloaded from Tapatalk out of my gallery.
Sent from my Paranoid Nexus 4 using Tapatalk²
Thanks everyone for the suggestions, I've resorted to just using the .nomedia file in all the folders. I realized recently though that this presents some unique challenges for music/audio/ringtones etc... however. oh well, can't get everything you want I guess. You would think that an OS as advanced as Android would have a better way of handling such a common occurrence....
itpromike said:
Thanks everyone for the suggestions, I've resorted to just using the .nomedia file in all the folders. I realized recently though that this presents some unique challenges for music/audio/ringtones etc... however. oh well, can't get everything you want I guess. You would think that an OS as advanced as Android would have a better way of handling such a common occurrence....
Click to expand...
Click to collapse
Have you tried quickpic? There might be an option in there, not sure as I've never used it. It also doesn't integrate with the stock camera app well.
Sent from my Paranoid Nexus 4 using Tapatalk²
Have you thought about hiding in the pictures in a vault app? If it's only specific pictures you don't want shown, then you can just encrypt them and decrypt them when you want them again. It will hide those pictures from any apps that try to access them while they're encrypted
OK to start things off this is going to be a long list of questions/issues and various impressions, some opinionated and some fact. I've had apple phones for years and appreciate both, I changed because my iphone couldn't do some things my note 3 can do such as open up 200+ MB pdfs with relative ease, but then again the samsung struggles to do simple things the iphone did fresh out of the box. This is not meant to be a discussion of which is better but it would help to know what I'm comparing it to and how I think simple things should work. I use a PC just FYI.
1.) Data Transfer of large files from various desktops to the Note 3 either through internal memory or external sd card.
My first issue is that I cannot move large files from my internal memory to my sd card. The sd card in question is a sandisk 128gb but have also tried to few others just to make sure it's not the card. If I download a large file on utorrent such as a 720p movie or better, I cannot move it from internal memory to sd card. I just won't do it. Not only will it refuse to move large files but any photos are sometime hit and miss, sometimes it moves them with no issue at all, most of the time the files stay in the parent folder and don't end up in the destination folder. I can move various files if I connect it to my desktop and drag and drop them onto the sd card but sometimes moving the file corrupts it where it cannot be played on the phone. I've also tried this with numerous computers with the same result. to move files on the phone i go to my files, select the directory and then select the file I want to move. I hold down on it to select it and then press move, it then shows the internal and external storage options, i select the sd card and the folder I want the file in and then press move here in the top right hand corner. If there is another way let me know.
Second issue is when dragging and dropping large music files directly to the sd card or internal memory from a pc. If a drag and drop a FLAC album it corrupts it about 50% of the time. I routinely go to play the album and get the message that it does not support the file type or something to that affect. I often just delete it and redo the process, most of the time that works. On MP3's, if I drag and drop an entire discography of an artist (say 8gb or so) it's corrupted 100% of the time. When I go to playback the albums they play at double speed. I have to go back and drop them one by one and sometimes (but rarely) that has the same issue.
2.) Audio Playback/Microphone/Headphone/Bluetooth Issues
Firstly, I thought that all 3.5mm headphone jacks were on a standard. I did not realize that the note did not come with headphones and that the headphones that I used with an apple device would not fully function on an android device. This seems like something so simple it shouldn't even be an issue. All of the headphones, earbuds, etc I have that have inline controls do not adjust the volume or skip tracks on my android device. You name it, like a half dozen brands. It just doesn't work...
When trying to use talk to text for a text message either with headphones with inline mic or with a Bluetooth headset it does not use the microphone on the accessory device, it uses the internal phone mic which is an issue for me. So instead of using the mic right next to my mouth I have to hold the phone up to my mouth in loud places. I don't know any way to change this...I couldn't find it in any settings.
3.) Lockscreen (I don't know how this is supposed to work, I looked it up and I'm assuming its something I'm doing.)
I want my lockscreen to be simple but I cannot seem to get the weather off of my lockscreen. It does not appear unless I swipe down and there it is. How do I remove it? If I open up the lockscreen editor by swiping from left to right its not there. I only have one lockscreen page so I don't know whats going on.
When I have notifications on my lock screen and click on them it puts a box around the lower part of my lock screen where you normally swipe as to say swipe here stupid to unlock. Is that the case or am I missing something else? It seems as though if my phone doesn't have a security lock on it and I press on my notification it should just open it. Or is it intentionally non-intuitive for some other reason?
4.) GLITCHES!!!!!!!! Various other issues
Routinely my music apps gets stuck on a page. Say if I'm listening to an album and try to back it up to my list of albums it just loads the same page over and over again. I have to hit my homebutton and open up the music app again from the icon and sometimes that causes it to crash. It does this on the stock Samsung music player and on play music. Normally my phone plays music 24/7 so it may be just how much I use it for that purpose.
Apps crash on a regular basis, at least a few times a day. I'd say I have an app crash maybe 3-5 times a day on average. Some more than others. Because of all the glitches I did a factory reset weeks ago to see if there was another issue. I've also tried uninstalling and re-installing all the apps that normally crash but that hasn't seemed to help. I don't believe apps used by millions on other android devices such as Bank of America (crashes literally every time I use it) or Pandora could be the problem.
Google integration is sketchy at best, It routinely doesn't delete e-mails off the google server when I delete them off my phone. It's really hit and miss. Sometimes it works, sometimes it will load the same e-mails dozens of times even though I've deleted it daily. The google+ photo backup is hit and miss and even updates over cellular even though its set to only update over wifi when plugged in. All of the sync settings seem appropriate for what I want it just doesn't work.
Text scaling under most situations is completely absurd. I've got 5.7" of screen and have to re-scale practically everything that loads so I can read it. This is especially and issue when reading forums which I'm on frequently. Is there a way to change this? If there isn't there definitely should be! Not a glitch but an issue.
All social media apps that load from a page (a wall, forum, feed, whetever) always reload when I click on something and go back forcing me to start over from the beginning. I've only had this issue on this phone, my previous iphones just take me back to where I was. Is there a way to change this annoying problem?
5.) The Photo Gallery
It just doesn't work. I don't know any other way to put it, its the second biggest failure on the phone. i wouldn't trust it with important anything! It routinely just looses photos, online account's don't update at all, s health photo that I've deleted dozens of times keeps showing up in my photos, all my album covers end up in my gallery and I have to manually go back and delete them all, photos end up corrupted and not able to view them whether on sd card or on phone, it goes on and on. Is there another application I can use? Can I make another app my default gallery app? Some online photos like picassa/google+ don't load correctly, it'll show the preview photo and when clicked on it'll show a completely different photo from that album. I would just delete it but can't delete online account photos from my phone gallery app and when I delete them online it doesn't update it on my gallery.
6.) Voicemail
I recieved a voicemail the first 10 minutes I had my phone and clicked on it in my notifications and it called my voicemail. I was confused at first, was i holding a 700 dollar phone or 90's Nokia? Seriously? And on top of that it didn't come with ATT visual voicemail out of the box, I had to download it. WTF! No I don't need voicemail on a phone I need 20 other google apps instead...seriously? On top of that att visual voicemail app is crap. I routinely miss voicemails because it not reliable enough to show all my voicemails in my notifications. Is that how all android devices are? I may be a little spoiled by the voicemail being on a tab in my phone app but it seems as though if there is an att specific model this should work better than it does...
7.) Text messaging
I don't use the stock mesaging app because it wouldn't reliably send a photo...that is all. I use textra now and it works better but still isn't what I would consider to be reliable...
8.) General Gripes about the phone app
The buttons are so large it looks like its designed for the seeing impaired.
Color scheme looks like I'm 4 and trying to push blocks into the appropriate holes...
I can't figure out how to change the color scheme on it, can you change it?
I hate the cartoonish figures for people that don't have photos.
Okay, it generally looks childish or like it was designed by Mattel. I need something far more professional looking.
On a positive note, speech and handwriting recognition is second to none, S Pen apps and S pen integration in general is very refined. It's extremely fast with very little lag in all situations. There are lots of positives so I'm not downing the phone at all but it just needs to fit my needs better. That's not everything but a good start. Thanks for your time and patience.
And to sum it all up, I think you should go back to i... :sly:
Sent from my N9005
Dejan Sathanas said:
And to sum it all up, I think you should go back to i... :sly:
Sent from my N9005
Click to expand...
Click to collapse
So your note does all of this also?
Lythropus said:
So your note does all of this also?
Click to expand...
Click to collapse
First - ur post is too big to even read.
You are in xda and there is ton of information here. If you search , u will realize that most of the issues have solution...
When moving from another OS its always difficult but stay and you will love it.
Let me rephrase, it's not an android problem that I'm aware of: is my phone ****ed up and in need of replacement our does every note 900a cnc2 do this stupid ****?
The new os doesn't seem to be an issue this is mainly a hardware issue unless you're saying all android phones corrupt photos straight out the box. Which I know that isn't the case.
Some of my gripes are android related but mostly sounds like a hardware issue.
Try moving the large file using "my files", 3rd party file manager cannot move file from internal to external sd (a limitation introduced in kitkat).
Also try copying your music collection using card reader.
stonedead said:
Try moving the large file using "my files", 3rd party file manager cannot move file from internal to external sd (a limitation introduced in kitkat).
Also try copying your music collection using card reader.
Click to expand...
Click to collapse
I've only tried my files to move it on the phone, it will not move them.
I basically have to use a card reader to copy anything over a gig or so reliably. I can drag and drop it but that doesn't always work.
Lythropus said:
...
My first issue is that I cannot move large files from my internal memory to my sd card.
...
Click to expand...
Click to collapse
Really, and you did that just fine on the iPhone? :silly: That would be quite a full miracle given how (as far as I know) the iPhone never had a SD card :silly:
Read around - if you are on 4.4 there are some new security restrictions on writing to the external SD. If you are on 4.3 you are probably doing something wrong.
xclub_101 said:
Really, and you did that just fine on the iPhone? :silly: That would be quite a full miracle given how (as far as I know) the iPhone never had a SD card :silly:
Read around - if you are on 4.4 there are some new security restrictions on writing to the external SD. If you are on 4.3 you are probably doing something wrong.
Click to expand...
Click to collapse
Of course I didn't, I.used third party software to drag and drop mp3's on internal storage of a jailbroken device. It worked 100% of the time.
But you're still missing the point. My files are being corrupted whether on the external sd card or the internal storage. There aren't any examples off this on my model phone on your forum...
As far as I know my files isn't a third party so it should have full access to read and write to my sd card per 4.4
That does explain why u torrent won't do it though.
Did u use your iTunes mp3 files? My girlfriend is also into that icrap and when she used my computer for music files I learned that you don't wanna use iTunes. Don't take this as a apple...uhm... disliker read about it if u don't believe it. Itunes messes with the music files and therefor I had to do my whole music storage from the scratch.
I think what @Dejan Sathanas was trying to say was: that if you are not ready to switch u will find strange issues that nobody else encounters and end up spamming the threats. For example: I haven't had any issue moving any files ever on any android device!
So long story short
1. Get the device u prefer (even if it is an apple)
2. Try some music files that didn't run through apple tech
4aces said:
Did u use your iTunes mp3 files? My girlfriend is also into that icrap and when she used my computer for music files I learned that you don't wanna use iTunes. Don't take this as a apple...uhm... disliker read about it if u don't believe it. Itunes messes with the music files and therefor I had to do my whole music storage from the scratch.
I think what @Dejan Sathanas was trying to say was: that if you are not ready to switch u will find strange issues that nobody else encounters and end up spamming the threats. For example: I haven't had any issue moving any files ever on any android device!
So long story short
1. Get the device u prefer (even if it is an apple)
2. Try some music files that didn't run through apple tech
Click to expand...
Click to collapse
I didn't use the ALAC files from my Apple device. I was under the impression they wouldn't play on here, just used mp3s and flacs. I tried to upload a pic of what the corrupt files look like on my phone but got an error that said could not complete this operation due to low memory. I'll figure it out when I get off work and upload them.
Took it to best buy\ATT, they sent me to the Samsung rep/dealer in store. He couldn't figure out what was going on, why it wouldn't move files, why some would corrupt, update Google anything, etc so they are sending me a new one.