Database Users

Asurion Returning Dmg Phone~

Quick question I will try to make the story short i accidently drop'd my evo actually it slipped out of my pocket getting out of my car and hitted the concrete face down, yup completly shattered screen.
I went to sprint to see if i could do something with the 30 days warranty but no luck, instead they helped me file a claim with Asurion, i already recieved the new refurb phone from Asurion (excelent shape) and no screen separation issue like the brand new i had from sprint.
I also recieved a battery with that phone not the original red that comes with the evo, a black one that says htc innovation on the back, i will keep the red one, buut my question is Can i keep both batteries and send my old phone without battery, or will i get charged for this
anyone has experience with asurion and doing this??

When I had blackberry'e I had more batteries and chargers than I would ever need.
Don't quote me but Asurion has never given me any flak over hanging on to batteries, chargers, headphones, pretty much anything but the actual phone.

My family has always kept the batteries. They can't do anything with used batteries, so don't worry about it, the one that is in it is probably a 1500mAh for a touch pro 2, OEM.

You can keep the battery, all they care about is the phone. Batteries are considered expendables. Even a warranty swap through Sprint, all they want is the phone returned.
Consider this as well if you don't believe me: Had you lost the phone, or it was stolen, you would file the claim, still pay the same deductible, and they would still send you the replacement phone and battery.

Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.

In my last saurian claim the pamphlet said specifically to not return the battery. I think the fact that batteries can catch fire and explode if shorted puts them in a hazardous category and must be declared to the post office and charged accordingly.
That statement is just my thought on the matter. Don't quote me on it's integrity.

donatom3 said:
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
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Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?

Same here I usually keep all accesories n have never .received any question ir a raised eye brow in my direction. Oh and the phone does not cost 200 as far as price goes that's based on retail price. So your only paying a fraction of what the phone costs.

When I filed a claim for my blackberry, I wasn't sure about keeping the battery or not, so I called them and asked. They wanted me to keep the battery. They said that if I sent the battery back with the phone and it would happen to leak/explode/do bad stuff, it would be on them, so they ask people to not send the battery.
The card that came with the new phone should say something on it like "send only the device. Do not send any accessories, i.e. batteries, chargers, cords".

Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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You are paying 1/5th of what the phone costs not half. You paid $200 subsidized for the phone. Break your phone tomorrow go to sprint to buy a replacement and you'll be paying $500.

Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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Click to collapse
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one

mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.

Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.

I thought it said on the return envelope not to include the cables, charger, battery, or any of that crap. With that said I have always kept the battery. One word of advise:
Take to the phone to the post office and get a certificate of mailing. This proves you mailed the device just encase the insurance try to claim they never got it. Then it will be between them and the post office. You cannot send it back with tracking because they send it to a PO Box and the phone can't be tracked. NICE I know. My mom sent one back no certificate and they claimed they never got it. My mom is not a thief so it must of got lost. Just like in the song.. I most of got lost.. most of got lost.... anyway you know the song.

danknee said:
Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
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Family of 5, we've been with Sprint for 11 years, they're not locking me into anything, we're paying low for the plan we have. I started a new line to get this phone, I just hope I can get one without the cosmetic defects.

mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Click to collapse
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.

donatom3 said:
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
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Yeah, a refurb phone is fine just as long as it doesn't cost me $100, 0 cosmetic defects would be nice too. I have never handle the phone badly but I noticed scratches on the kickstand, and I have never slid the phone on any surface. Hope this does not void the replacement policy, that would be ridiculous.
I'm new to getting a new phone, I've had only hand me downs(2 of them) up until the Evo.

thanx for all the reply's after reading some tiny letters on the envelope I confirmed that i need to stay with the battery.
anyways yes I didn't like the idea of the insurance paying $7 monthly + 100 deductible, so when i got the phone i did not add the insurance i always threat smart phones like babies to the point that I don't even put my phone, even with the sprint gel skin on hard surfaces without a shirt or whatever i can find.
but yes even if you carry your phone on a bubble accidents can happen and it happened to me sadly, almost cried. I called added the insurance and waited few days and claimed. I didn't care to much holding a cmda phone with a shattered screen so reported the truth phone broke.
I was hoping for a brand new evo, but I am satisfied with the refurb one Its in perfect condition and like i said not even the one i got from radio shack was in this condition because it had screen separation issue.
I am pretty sure this refurnished phones get through a very strict inspection before going out in the market again, and from what i can think of its more rigid than the one on brand new phones lol.
I am pretty sure and believe me i tried almost everything to get a new one with the 30 day guarantee, but not sure maybe is different in the states, but 30 days warranty will only cover manufacturer defects (fabrication) like the screen sep or something like that and maybe it can happen but it will be very hard for a screen get completely shattered for itself, unless maybe battery exploded or something. and still.

thanx zone23 that's a good idea i was wondering about that but didn't knew about mail certificates. I will be doing that tomorrow.

Good news for Sprint insurance holders and non-holders

http://www.talkandroid.com/19013-sp...idForums+(Android+News,+Rumours,+and+Updates)
What will people complain about next when it comes to Sprint?
Sent from my PC36100 using XDA App

Holy ****. Sprint, why are you guys so nice?
Sent from my PC36100 using XDA App

this really is a brilliant strategy

I have a smashed spare EVO (both LCD and Glass is cracked), so according to this I could take it to the Sprint store and get it repaired for $35 WITHOUT insurance? Hmmm... sounds way too good to be true. If it is, I wonder if that still applies if I got the phone via bestbuy.
Edit: Now that I think about it, aren't there TWO different insurance options. I'm guessing you need the the lower one (non-TEP) for this to apply at all.

Wonder if this applies to missing rsa keys, for 4g.
I would think that would fall under software upgrades. Hopefully it does, so i can get 4g back

I currently have insurance on my TP2, but now I'm thinking about removing it for the new phone. NOT having it actually sounds MORE cost-effective, unless serious/water damage occurs.

Phatmans law: Once you cancel the insurance comes the time you need it most.

Oh so sweet

I can confirm this. Im a technician at a corporate store. and we started this the 23rd.
Its quite amazing. But to note, we only repair phones at no charge with TEP or w/o if its 3 parts or less.

Probably trying to head off a class action lawsuit from the reboot issue.

I rarely see the value in TEP. $7/month doesn't sound like a lot of money, but it comes to $84 a year. When my wife lost her Moto Q9c a couple of years ago, I bought her a different Q9c on Craigslist for $75. TEP would have required me to pay a $100 deductible on top of the $7 monthly fee that I would have been paying all along.
My biggest fear with the Evo is breaking the glass or LCD. Now that Sprint offers to replace it for $35, that fear is all but gone. Don't forget that most phones come with a 1 year warranty and Sprint repair centers will do their best to repair warranty issues in the store (they replaced my Touch Pro keyboard for free). If you're a Premier Sprint customer, you're also eligible for annual upgrades. In a year, I expect Sprint will have a fancier dual-core phone available at which point my Evo will become Craigslist or eBay fodder to fund the cost of my upgrade.
TEP might make sense if you're accident prone, absent-minded, or abusive, but for me, well, I'm still taking my chances (knocks on wood).

phatmanxxl said:
Phatmans law: Once you cancel the insurance comes the time you need it most.
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Click to collapse
I had tep for months on my touch. I canceled it on a Thursday, Friday morning it locked and wouldn't power up. The only good side is I got my evo as a result
Sent from my PC36100 using XDA App

DirtyShroomz said:
http://www.talkandroid.com/19013-sp...idForums+(Android+News,+Rumours,+and+Updates)
What will people complain about next when it comes to Sprint?
Sent from my PC36100 using XDA App
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Click to collapse
Great news sprint is just getting better and better

I don't see what all the hype is about because it's the same rip off deal TEP subscribers had to begin with. No matter what's wrong with your phone the crappy Sprint tech's will find a way to say it's water damage or it's user damage to make you pay that $100 insurance charge. Sprint insurance/repair centers are the biggest rip offs around. Now if they said for the people that pay them $7/mo you get no hassle phone exchanges and when the cheaply made usb ports break, you don't force insurance down our throats when you can either fix i or replace the phone for free. ok, off my soap box now but I still don't see any changes worth even announcing

It doesnt count for extreme physical damage, like a shattered/spiderwebbed LCD, or liquid damage, thats what Asurion is for.

nxtech3 said:
It doesnt count for extreme physical damage, like a shattered/spiderwebbed LCD, or liquid damage, thats what Asurion is for.
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What about a broken camera lens cover? Think they'd cover that?

nxtech3 said:
It doesnt count for extreme physical damage, like a shattered/spiderwebbed LCD, or liquid damage, thats what Asurion is for.
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Click to collapse
So what's the difference between cracked lcd and shattered one?

samrozzi said:
I can confirm this. Im a technician at a corporate store. and we started this the 23rd.
Its quite amazing. But to note, we only repair phones at no charge with TEP or w/o if its 3 parts or less.
Click to expand...
Click to collapse
so do they repair 4g issue?

samrozzi said:
I can confirm this. Im a technician at a corporate store. and we started this the 23rd.
Its quite amazing. But to note, we only repair phones at no charge with TEP or w/o if its 3 parts or less.
Click to expand...
Click to collapse
Do is cover the repair of shattered/broken LCDs? Or is the other poster correct in saying that it doesn't include excessive damage?

Zomfgawad a carrier actually treating their customers like people instead of stock numbers?!?!? THE NERVE!

Sprint Total Equipment Protection. Is it a must have?

Hello,
I do not know if I should take the equipment protection that sprint offers. Is this the only option or is there any other ?
Any suggestion/help is appreciated.
Broadcasted From HTC Evo 4G

It just depends on how you are with you phone. Plus it's only $7 I think now? If something does happen to your phone, paying $100 for a replacement is better than paying $500 for a brand new one. Let me tell you though, Asurion sucks. They are one of the most stingy companies I've ever had to deal with, with both my Moment and my Epic.

Yes... worth it. Asurion wasnt a problem to deal with in my opinion when I went swimming with my Pre in my pocket. I had issues with billing amounts and mishaps but excusable in my opinion.

$35 at the sprint store to fix it if you drop it. (Unless you drop it in water I guess)
At $7 a month, you would need to drop your phone more than once every 5 months. If you are careless with your phone, buy the TEP. If you take care of it like I do, the $7 a month is a waste.

dills2214 said:
$35 at the sprint store to fix it if you drop it. (Unless you drop it in water I guess)
At $7 a month, you would need to drop your phone more than once every 5 months. If you are careless with your phone, buy the TEP. If you take care of it like I do, the $7 a month is a waste.
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stuff happens, i recently dropped my evo.
i have TEP and its deffinetly worth it.
if you get it you might never use it, but if you dont get it and something happens, $500 down the drain

I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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If its Lost/Stolen you will pay a $100 deductible on top of the 7/month to get a new/refurb EVO.

In the long list of phones I've had over the years, the only ones I've ever had break met their demise in water/beer. So I consider it a must have. Also, after dealing with plenty of customers who didn't get TEP and lost or had their phone swiped, and want to rip my head off when I say a new one is $400-500.. I'd say it's well worth the $7 a month.

Tpe is worth it in my opinion.
I had a motoq 9c before upgrading to the ego and swapped it for wear and tear issues beforehand.
Probably give it to my kid as book reader/mp3 player... any other ideas?
Sent from my PC36100 using XDA App

The cost of a lunch, for a $35 repair, or $100 replacement Pay the $7, well worth every cent.

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Click to collapse
Best Buy insurance is not 7, it's more like 10. Also, where Sprint can do repairs in house, Best Buy has to ship our phones out for weeks at a time.If I could do it over, I'd get the Sprint TEP.
Sent from my HTC EVO using XDA app

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Click to collapse
They don't cover theft and you forgot to mention they don't cover loss either.
Sent from my PC36100 using XDA App

Bestbuy warranty's are a Rip off!

Berat said:
I have insurance through Best Buy, 7 a month and it covers pretty much everything except theft. Does TEP cover theft as well?
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Click to collapse
I had to pay 10 for best buy, 7 was never an option
Sent from my PC36100 using XDA App

Also, I would argue that it depends on how often you upgrade. I usually upgrade once a year, and most phones (I know for a fact HTC's) carry at least a 1 year manufacturer warranty. Won't help you with stuff like water damage, theft or the like, but it will with defects. If you're careful with your phone, the manufacturer warranty is free and should cover you. I got mine replaced for the power button crack and some weird hot spots on my screen, through Sprint, for free.

johnylovejoy said:
stuff happens, i recently dropped my evo.
i have TEP and its deffinetly worth it.
if you get it you might never use it, but if you dont get it and something happens, $500 down the drain
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How is it $500 down the drain?
Take it to your nearest sprint store. $35. Fixed and out the door. Like I said, unless you drop it on a regular basis, I just don't see how it is worth it.

chris66 said:
The cost of a lunch, for a $35 repair, or $100 replacement Pay the $7, well worth every cent.
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Wrong.
$7 TEP - fixed or replaced for free (Minus water damage/board damage)
No TEP - Fixed for $35 at sprint store or $100 for replacement if in several pieces, water damage, etc.
http://forum.xda-developers.com/showthread.php?t=819504&highlight=TEP

chumpysv said:
Best Buy has to ship our phones out for weeks at a time.
Sent from my HTC EVO using XDA app
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Exactly which Bestbuy keeps on a very down low while selling consumers.
Bestbuy geek squad forums have purchasers posting everyday that phone has been out for service over a month and when they received it back repair was crap.
This leaves consumers with bad choices - send it out for service again deal with another long return time or deal with crappy repair.
Oh lets not forget loaner phones , their very scarce and suc.
Bestbuy extended warranty of any type are a scam.

I would say its only worth it if your very rough with your phone (or work in an adverse environment, etc) or plan on keeping it over a year. I went through 9 feature phones in a 3 year period because I was so careless with them (fell in fire, dog chewed one, toilet, beer cup, ran one over, lost etc etc.), and considered the couple bucks worth it. Smart phones? I'm as careful as can be. Dropped my launch day Evo once since release, on carpet from about a foot. When it crapped out for unknown reasons at the end November, I just brought it to Sprint and they replaced on the spot for $35. Saved a little over the TEP and a good amount over BestBuy's blacktie scam.
Apparently they're supposed to send yours in and order a replacement when you warranty replace one, but the rep just asked that I give him a good rating on the review call and gave me a new one. Easy enough. *****ing about driving 30 miles in driving snow to the nearest Sprint store with Evos in stock probably helped. Granted he didnt know I find every excuse possible to rip around in a snow storm, and would have been driving around pulling people out of the ditch anyways.

I have TEP and pay the $7/month.
First, my bottom LED flash stopped working. I walked into the Sprint store, and it was taken care of for free.
A few days later, I lost it while out. $100 and I had a phone 2 days later. And BTW, they're not giving out refurbed EVOs (at least not as of 3 or so weeks ago). My replacement was BNIB. Compared to what it would cost me for a new one, I am a-okay with $7/month.
I'm not someone that drops my phone, and I generally take very good care of my items, but sometimes, stuff (like losing it) happens. It's a gamble, but in the long run, I feel I got my $ worth, and for what the EVOs cost, the $7/month is well worth the peace of mind.
It all boils down to this being a gamble, no different than carrying comp/coll on your car/truck.

Broke/Cracked screen replacement

Don't think for a minute that it cost a lot for a screen....There may be high sales now but soon the true cost will be no more than $80.00. Remeber true cost for many phones to OEMS like Apple is $65-100.00. What do you guys think! Here are a few links that I came up with for LCD, and digitizer replacement. Feel free to post and add more for those in need that will be organized into one thread.
http://www.amazon.com/Samsung-GT-i9...III+GT-i9300+~+BLUE+Front+Glass+lcd+digitizer
http://www.amazon.com/Samsung-Galaxy-GT-i9300-Original-Replacement/dp/B008DRO6JS/ref=pd_cp_e_1
http://www.amazon.com/Samsung-GT-i9300-Display-included-Replacement/dp/B008DC8N5G/ref=pd_cp_e_0

..

wailord said:
I am on t-mobile and got insurance for $7.99/month. For ~$100 per year it will pay for itself for two years if I replace the phone once.
Insurance is worth it imo because screen damage is only one possible problem. There is also water damage, theft or other defects that may present themselves after the manufacturer warranty expires.
Click to expand...
Click to collapse
Yes but carriers may soon have parts to replace screens for like free or a small fee. I paid 35.00 to replace my EVO 4g cracked screen

wailord said:
I am on t-mobile and got insurance for $7.99/month. For ~$100 per year it will pay for itself for two years if I replace the phone once.
Insurance is worth it imo because screen damage is only one possible problem. There is also water damage, theft or other defects that may present themselves after the manufacturer warranty expires.
Click to expand...
Click to collapse
Last time I checked Squaretrade was a much better option, but doesn't cover theft. It's only offered for the first 30 days of ownership. Also, the deductible for both is very high.

..

wailord said:
Oh I didn't know that. That is a good deal if you can get them to do it.
Ouch I didn't know there was a $150 deductible. Now I am regretting signing up for it. :crying:
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Click to collapse
Its better then Sprints. I just got my phone the other day and they told me that insurance is $11 a month and that the deductible is $200 :crying:

QWIKSTRIKE said:
Don't think for a minute that it cost a lot for a screen....There may be high sales now but soon the true cost will be no more than $80.00. Remeber true cost for many phones to OEMS like Apple is $65-100.00. What do you guys think! Here are a few links that I came up with for LCD, and digitizer replacement. Feel free to post and add more for those in need that will be organized into one thread.
http://www.amazon.com/Samsung-GT-i93...+lcd+digitizer
http://www.xphoneparts.com/china-who...ent_p3952.html
http://www.amazon.com/Samsung-Galaxy...pd_sim_sbs_e_3
http://www.amazon.com/Samsung-GT-i93...pd_sim_sbs_e_1
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Click to collapse
none of your link is working

best buy's geeksquad offers $10 a month insurance but doesnt cover theft but its good for phone replacement at any reason and no deduction

does anyone have experience with Ensquared?
Ensquared is $58.99 for 1 year of coverage and they cover everything including spills, drops, loss and theft. Their deductible is $75.

borismanalo said:
best buy's geeksquad offers $10 a month insurance but doesnt cover theft but its good for phone replacement at any reason and no deduction
Click to expand...
Click to collapse
I used to work for them. A lot of people assume that they get their phone replaced with a new one in-store, but they don't. It gets shipped out and repaired if possible. Cracked screens are almost always repaired. They try their hardest to avoid giving the customer a new phone. But if they have replace the phone, it's a refurb. If there are no replacements available, they get store credit for the amount they paid for the phone.

seoulstyle said:
I used to work for them. A lot of people assume that they get their phone replaced with a new one in-store, but they don't. It gets shipped out and repaired if possible. Cracked screens are almost always repaired. They try their hardest to avoid giving the customer a new phone. But if they have replace the phone, it's a refurb. If there are no replacements available, they get store credit for the amount they paid for the phone.
Click to expand...
Click to collapse
This information is very outdated as it has changed a bit ago. The phone gets sent out (you can get a loaner phone if available for $50. This gets refunded when the loaner is returned). Usually within 1-5 business days you get your replacement phone (same model).
Sent from my Galaxy S3

uhm... well i live in san antonio, ill probably call them to comfirm it, i was going to put insurance anyway and if they have that good offer ill probably use geeksquad than assurance from sprint that they charge you $150

QWIKSTRIKE said:
Don't think for a minute that it cost a lot for a screen....There may be high sales now but soon the true cost will be no more than $80.00.
Click to expand...
Click to collapse
Soon? Psssh yeah right, not believable for a minute when a t959 vibrant (gs1) LCD screen replacement is $89 + free shipping and a t989 gs2 is $149 + free shipping, both from amazon and is the cheapest I have found.. which is about the same pricing as LCD replacement sites from China and wholesale sites like Alibaba and Aliexpress.
True though, their wholesale price should be about 3x less than retail but I've been searching extensively for weeks and there are no wholesalers selling for anything less than what I've stated above. It will be years until we see LCD screens for the gs3 at a respectable price, like claimed in the OP. By then the value of the gs3 will become greatly depreciated from what it is today since higher end phones will be available.
P.S none of those links work
-Sent from my T999 / T-Mobile Galaxy SIII

My screen cracked, don't even know how. Then two more small cracks developed while the phone was in my pocket for a few hours.
I mean, wtf.

..

Just noticed I have several scratches on my screen. I didn't notice until today when I showed my phone off to my brother. He's like man u scratched it up already! I'm like no wtf. Look at it...scratches. I dont have a screen protector but I've only had it two days and I keep it in a leather holster. Don't know how the hell it happened just after two days...FML!
Sent from my SAMSUNG-SGH-I747 using xda premium

So Passport 2.0 has a deductable on repairs?

"PREMIUM PROTECTION:
Your free two-year protection plan covers unlimited out-of-warranty repairs like water damage or cracked screens. Just ship it to us, and, for a nominal deductible, we will repair and return the phone to you."
What does the Passport 2.0 warranty cover?
http://zte-iqorsupport.custhelp.com/app/answers/detail/a_id/4924/related/1
^^^
Read that link from the ZTE Website. I maybe miss understanding it but I thought cracked screens were covered....?

There's always a deductable. They can't have people just running around smashing their screens. There's labor involved fixing them.

jayb222 said:
There's always a deductable. They can't have people just running around smashing their screens. There's labor involved fixing them.
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They should make it more known though. HTC's Uh Oh! Protection replaces your phone if you crack the screen one time. I understand your point but most people do not know this nor do they let you know it easily.

I believe it's $75 for the deductible. It ain't cheap, but it's cheaper than a separate "oops" warranty. I suppose you could run it over with your car (accidentally, of course) in month 23 and get a "new" phone out of it. Not too bad for a deductible and no monthly or initial payment(s).

rczrider said:
I believe it's $75 for the deductible. It ain't cheap, but it's cheaper than a separate "oops" warranty. I suppose you could run it over with your car (accidentally, of course) in month 23 and get a "new" phone out of it. Not too bad for a deductible and no monthly or initial payment(s).
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Not a new phone, refurbished one.
And I think they do it only twice.

I called them before I ordered mine and here is what I was told by a very friendly young man. It's $79 deductible and they pay for the shipping there and back! Anything but loosing the phone they will fix or replace it. Also even if fixed or refurbished it is the original manufacturer that does it so I am ok with it.
I am paying something like $12.99 for Tmobile Assurance protection. Last week I dropped my unbreakable POS LG V10 which I hated anyways and the thig never turned on again. Small ding on the side and tiny crack yet it was dead. So I owe $400 still and had to pay Assurance $175 deductible for which I received a beat up LG V10 that looks abused as hell.
So I decided no more! I am selling it and getting the ZTE then I will cancel my Tmobile insurance and in 2 years the ZTE will cost me about $100.
I just have to not lose it lol.