Related
http://droidheaven.com/2009/12/12/g1-and-mytouch-3g-to-get-2-5-update-in-january/
just when i thought my g1 was getting out dated and they where going to stop giving us updates.
Even though our Devs are hard at work to get 2.0 and 2.1 working, and for the most part they are very quick and reliable but dont have a working camera unless htc gives us camera drivers we are screwed. but i came across this today and i now have hope. i was going to buy a nexus next month but now that its confirmed that we are getting a 2.5 OTA update i see no need in upgrading just wait until Cyanogen Drizzy or JAC (where are you MLIGN???)get a hold of this one
sorry mods if you think this doesnt belong PLZ move
is this for real?
I don't want to sound like a sceptic, but this sounds scetchy.
let me get this straight....
their new $500 phone is only gonna have 2.1 but the 'outdated' G1 will get 2.5....
....not a hope in hell of them doing that
i will eat my hat if we have 2.5 on the G1 before january is out....
hopefully my hat will taste good...id love this to be true....but its unlikely
Well.......
According to Eugene373 they have the camera drivers, but will not release them just yet...
Only a matter of time!
garok89 said:
let me get this straight....
their new $500 phone is only gonna have 2.1 but the 'outdated' G1 will get 2.5....
....not a hope in hell of them doing that
i will eat my hat if we have 2.5 on the G1 before january is out....
hopefully my hat will taste good...id love this to be true....but its unlikely
Click to expand...
Click to collapse
If you have the new flavored hats, you might go back for seconds. I'm sure the G1's "2.5" will be 2.0 with flash if it even comes out.
Bit offtopic but isn't flash just an application, technically a browser addon?
It wouldn't need to be in a rom, just on the android market as "Flash" or included in an update to the browser application.
If you piece all the rumors and truly confirmed info from those that get the leaks, the G1 is getting an update sometime in January/February to 2.0/2.1/2.5... something with a 2 at the front. Wow! Such shocking news "confirmed" by an un-named "source" on a site that has also "confirmed" in the past we would be getting 2.0 then 2.1 and now 2.5.
I made a Post with the exact same topic so a mod please lock it/delete it.
The g1/mytouch is not getting android 2.5 it is getting 2.0/2.0.1
They got the mytouch version working but the damn unrooted g1 just doesn't have the space for it so we have to wait so they can slim it down.
johnt2k said:
http://droidheaven.com/2009/12/12/g1-and-mytouch-3g-to-get-2-5-update-in-january/
just when i thought my g1 was getting out dated and they where going to stop giving us updates.
Even though our Devs are hard at work to get 2.0 and 2.1 working, and for the most part they are very quick and reliable but dont have a working camera unless htc gives us camera drivers we are screwed. but i came across this today and i now have hope. i was going to buy a nexus next month but now that its confirmed that we are getting a 2.5 OTA update i see no need in upgrading just wait until Cyanogen Drizzy or JAC (where are you MLIGN???)get a hold of this one
sorry mods if you think this doesnt belong PLZ move
Click to expand...
Click to collapse
sounds like the cupcake rumor mill all over again...
I dont trust this one bit
2.5? What is that exactly?
Honestly, it's getting annoying to see specific releases of Android for specific phones (e.g., 2.0 for Droid, 2.1 for N1). It's almost like after 1.6, the releases started to become phone specific rather than generic.
JAguirre1231 said:
If you have the new flavored hats, you might go back for seconds. I'm sure the G1's "2.5" will be 2.0 with flash if it even comes out.
Click to expand...
Click to collapse
Hopefully its Android 2.1 with Flash but ughh damn it I don't wanna wait! My hat is strawberry!
I am a Rep for T-mobile i would like to know where he got the info on that. thats the first i have heard of anything like that.
Murd3r3d said:
I am a Rep for T-mobile i would like to know where he got the info on that. thats the first i have heard of anything like that.
Click to expand...
Click to collapse
So you guys will have a update for Mytouch 3G though?
Or will it get discontinued along with G1?
Murd3r3d said:
I am a Rep for T-mobile i would like to know where he got the info on that. thats the first i have heard of anything like that.
Click to expand...
Click to collapse
And congratulations for violating streamline policy. Better hope your coach/senior doesnt see you tossing that around. I watched LOTS of people get fired for doing that back when I was a TMO FCR.
Murd3r3d said:
I am a Rep for T-mobile i would like to know where he got the info on that. thats the first i have heard of anything like that.
Click to expand...
Click to collapse
And you won't be the first to hear of it either. I promise you, as hard as it is to believe, that HTC and TMO upper management are the first to know. Next up are leaks from devs for HTC to media. Then official confirmation from TMO to the media. Then, about a week after that, if not longer, reps are informed. Don't say otherwise, since some of us work in the business as well, likely for much longer, and have seen how this works.
Reps are always left in the dark until the very end. It is stupid, since reps deal with the public face to face and can make a selling point out of a bunch of the stuff that is kept in the dark, but it is the way it is.
2.5?!?! HAHAHAHAHAHHAHAHAAHHA!!! You gotta love rumors. The update coming out in January, if any update at all, will more then likely be 2.0 with or without flash. If it's that easy for people to post rumors regarding android, why doesn't someone post something regarding android 17.1 (wedding cake). It's the merge of iPhone & Android!!!! ROTF!
pjcforpres said:
And you won't be the first to hear of it either. I promise you, as hard as it is to believe, that HTC and TMO upper management are the first to know. Next up are leaks from devs for HTC to media. Then official confirmation from TMO to the media. Then, about a week after that, if not longer, reps are informed. Don't say otherwise, since some of us work in the business as well, likely for much longer, and have seen how this works.
Reps are always left in the dark until the very end. It is stupid, since reps deal with the public face to face and can make a selling point out of a bunch of the stuff that is kept in the dark, but it is the way it is.
Click to expand...
Click to collapse
I agree 100%!!! I work for a cable provider, who will remain nameless, and we (reps) are always the last to know about anything. You have no idea how many times a customer called and informed me of a new process/website/service. It amazes me. The front-line associates are ALWAYS the last to know!
SG_Shadow said:
I agree 100%!!! I work for a cable provider, who will remain nameless, and we (reps) are always the last to know about anything. You have no idea how many times a customer called and informed me of a new process/website/service. It amazes me. The front-line associates are ALWAYS the last to know!
Click to expand...
Click to collapse
Yeah, I work for a cell phone provider, and we get a launch email about a week before the phone launches. I usually know sooner because I am one of the testers for smart phones, but I don't even get all of them, and if I am not testing it I don't know anything until that email... plus, even as a tester, I only get about a 4 week heads up, which is about 2-3 months behind the management picking our phones.
Worst of all, when we do new promos/plans we get our launch info the day before and thus have about 18 hours to read and figure out the new promos, come up with a selling strategy and figure out what sort of customer it is right for.
lnjryan said:
sounds like the cupcake rumor mill all over again...
Click to expand...
Click to collapse
Did you read the comments? "I just talked to a t-mobile rep. he said he never heard of the update and there is no documents.
But he did tell me that there is an update coming and it is coming quickly"
Since the 2.1 Leak thread is no longer sticky.....
Can we get a sticky 'status thread' for those of us stuck with the 2.1 leak so we know what is, if anything, going on or whether the devs have abandoned us?
I'd much prefer not to go haggle with the verizon wireless store, but I will if I have to. As it stands, the lack of information on this topic leaves me not sure what to do. A little input is all I ask.
I agree. Some sort of status would be nice.
there wont be any updates on the status. it will be a new thread that will all of a sudden come out and say "we have root / downgrade / whatever for those on 2.1 leak" instead of a posting in an existing thread.
so let me repeat that THERE IS NO ROOT FOR 2.1 LEAK YET.
any updates will be posted in a new thread!
you will find out when it has happened....it will be one the of the top threads.
I appreciate the response.
Can you at least tell me if someone is in fact working on it or is it just something that a dev 'may' stumble on at some point?
2.1 leak
I was just on the IRC chat yesterday and they were working on this very thing. Finding a rooted ROM was a little serendipitous and that may leave some of the 2.1 leakers feeling a little left out. Though I do not speak for any of the devs I do know that they plan on addressing this issue espcially because 2.1 official update will be out...eventually. This means that their current method of obtaining root would be obsolete. If you have another method of downgrading your phone then I would suggest using it if you are impatient like me.
So you should learn to do this thing called search.... there was a post about this very subject a day or two ago.
We, the devs, are currently working on some methods for downgrading 2.1 leaked to either 1.5 or the rooted 2.1.
We don't want a new thread about it because we are at this point just poking and prodding around on the phones hoping to find something. Most ideas we have are tried within an hour and don't work, so no need to constantly post about them.
Just please rest assured that on the irc server we are working hard to get 2.1 leak rooted or downgraded. Right now there are still a couple of us devs with the 2.1 leak so it is in our interest to get this thing worked out.
I didn't particularly want a new thread about this to keep track of either. That's why a stickied thread, maybe even locked until someone has an update, was a good idea I thought. One place, top of the list, that all us 2.1 leak users can subscribe too and know when progress is made.
What was so wrong about wanting that instead of watching the board every day, waiting for news, skimming all the titles, or searching each week to see if anything has change?
Gotta agree..
Even if it's just a place to vent, I think us early adopters of the leak deserve a place to huddle up and wonder out loud whether anyone is working on the issue or if we're just stuck..
Nobody has claimed yet to have been force at gunpoint to upgrade. We're here by our own volition..
I will agree with jcase from another thread that we can't whine much unless we're willing to help out, though.. irc.wastate.net was it?
Personally, I don't think its very beneficial for anyone to have a thread where its nothing but "ranting". There are better things to spend time looking at and/or talking about.
Rest assured that when/if a way to downgrade arises, you'll know within hours just like the root, just like the leak.
Not sure why this hasn't been done yet but I just politely explained to Verizon that my phone was pushed with the 2.1 update and that it breaks Facebook contact sync and kills the battery life and I'd to downgrade, wait for them to call HTC and say that's not possible and ask for an exchange. Done.
That actually works?
Not sure why this hasn't been done yet but I just politely explained to Verizon that my phone was pushed with the 2.1 update and that it breaks Facebook contact sync and kills the battery life and I'd to downgrade, wait for them to call HTC and say that's not possible and ask for an exchange. Done.
Reply With Quote
let me know if it worked for you
ampinc said:
Not sure why this hasn't been done yet but I just politely explained to Verizon that my phone was pushed with the 2.1 update and that it breaks Facebook contact sync and kills the battery life and I'd to downgrade, wait for them to call HTC and say that's not possible and ask for an exchange. Done.
Reply With Quote
let me know if it worked for you
Click to expand...
Click to collapse
Worked for me, cept I called 611 vs going into the store...
i just called Verizon and it worked for me they asked me for firmware version i told them 2.1 they also asked me for kernel version and software number she told its up to date i told them what issues i had getting my new phone tomorrow
All us dev's have given up and bought the n1, switching to tmobile. Everyone of us, no more working on the leaked 2.1 phones we have.
jcase said:
All us dev's have given up and bought the n1, switching to tmobile. Everyone of us, no more working on the leaked 2.1 phones we have.
Click to expand...
Click to collapse
LOL, good job!
AnomynousPierson said:
I appreciate the response.
Can you at least tell me if someone is in fact working on it or is it just something that a dev 'may' stumble on at some point?
Click to expand...
Click to collapse
drop by the IRC chat and you can get real time updates....though they don't want to always be asked about it , if you are there you can see all of them discussing it...trust me they are trying as alot of them have 2.1leak....
jcase said:
All us dev's have given up and bought the n1, switching to tmobile. Everyone of us, no more working on the leaked 2.1 phones we have.
Click to expand...
Click to collapse
rvpartsguy said:
...trust me they are trying as alot of them have 2.1leak
Click to expand...
Click to collapse
This seems to be a bit contradictory. :/
EDIT: I'm thinking jcase might have been trying to use sarcasm in a forum, which isn't very detectable.
well when i went into the store yesterday the tech told me that 2.1 was up to date and the 2.1 official was pushed out by htc about a week or two ago? huh? makes you wonder what they are smokin! ill just go to another store and just be mean to em about it and tell em that 2.1 is not out and i demand a new phone...
From HTC support-
On Friday, Engadget posted an article telling users how to download and install an unofficial version of software that was found on one of our R&D servers. We pulled server offline within an hour or so of finding out about the issue, with the wrong software (anything other than 1.47.x.x) FOTA updates won’t work for you. Most likely you are on version 3.26.651.3, which is the version that got leaked. If you do have this software , Sprint has requested that we send you to a Sprint service center. There they will be rolled back to software 1.47.x.x. and FOTA will work from there. With the software versions other than 1.47.x.x to go to a Sprint Service Center. The Service Center has special tools that will allow them to help you.
Tools?!?
I have been to 2 Sprint service centers; 1 didn't know what I was talking about and the other attempted to rollback but it failed...as expected right??
I have contacted HTC about this and have yet to hear anything back...
Has anyone heard something similar?
Edit: misread...sorry
Somebody needs to leak this "tool#
Sent from my PC36100 using XDA App
SharkUW said:
Somebody needs to leak this "tool#
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Ditto
10char
Actually this is great that they broke ota so least u will not unroot by mistake
Sent from my EVO using XDA App
I wonder what there response will be.
So they can role it back but we can't. has to be a way. even if we did a full install of 1.47. I am sure someone around here can find a way to help us. I hate dealing with my sprint store.
Just took mine in. Guy said he received an email from HTC the other day and it would take about an hour to roll it back. Ill ask him what he used when i pick it up. That is if it worked!
I am going to head to a sprint store later today to do this, and find out if root will work afterwards.
Also can we get a link to this post?
I bet a lot of people here would be interested in the method they are using to "roll back".
blkout01 said:
I bet a lot of people here would be interested in the method they are using to "roll back".
Click to expand...
Click to collapse
I also bet there is a Sprint Store employee on XDA that could shed some light on this.
I was at a sprint service center yesterday and they just ordered me a new evo which will be in in a few days. Never mentioned they could roll back the software. In fact he didn't even say anything to me about having superuser on my phone. With me being an android newbie I didn't know ihad to remove it before applying the ota update so now its stuck on it since I can't root now.
Sent from my EVO
Does anyone have a link to where this was stated by sprint?
zackhow said:
Does anyone have a link to where this was stated by sprint?
Click to expand...
Click to collapse
I have not seen anything publicly that states this, however, I am only relaying what was sent to me from HTC support.
I hope they are right since I have no issues with my phone and would hate to replace it over something "simple"...
GTK
Called Sprint who referred me to a service center who had no idea what I'm talking about. Maybe the only way out of this is to root and load a froyo ROM?
I don't get it - what did the leaked update break that can't be fixed by updating to the root-safe OTA release?
I agree, I'd wait for an XDA developer Sprint won't know nothing.
sjwaste said:
I don't get it - what did the leaked update break that can't be fixed by updating to the root-safe OTA release?
Click to expand...
Click to collapse
People that were not rooted and updated to the leaked ota can't update to the final build because the ota expects to patch up a 1.47 rom on the phone. Obviously it can't do that if the rom on the phone is not 1.47
Last Updated: Aug 04, 2010
Just like your computer, your phone's software needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Follow the steps below to check your current version and perform any needed updates.
Version History
Current Version: 3.26.651.3
from the sprint website so i doubt they can update to.6
I am sure HTC will post something on their twitter account. They have already stated they are working on a fix. I think the OP was told to take it to a repair center because they may still be working on a software fix or OTA fix for this.
Ok so I called tmobile today and demanded an exchange because I can't stand the low speed on my phones mb/s download speed, so the rep told me my phone needed a software upgrade because it is running the 1.19.... Build Version, thats in settings> about phone scroll down until u find build version, so yes she todd me the latest was the 1.6 build version and that I could download it from tmo website but can't find the damn thing, can any one please help, what was she talking about, I also asked her why my phone was running last years version if it is a 2010 phone and she said some just come with it, what version is your phone running?
O ih forgot to mention she told me that could be the reason for low download speeds, but I'm confuse as hell!!!
She may have mistaken it for a G1?
Sent from my T-Mobile G2 using XDA App
My build version is 1.19 also.
Sent from my T-Mobile G(over9000)
Sounds like she has no idea what she is talking about.
fosormic said:
She may have mistaken it for a G1?
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
No way, she knew it was the G2 I said G2, and when they look at your account they know the phone you have, and I got an exchange if they can't send me a G1 lol, imagine they actually do lmao, but yea I'm gonna figure out what was she talking about she sounded like she knew what she was talking about, she said that may be the problem with low download speeds on hspa+, gucould it be oh well ill figure out when my exchange comes in, damn tmo is the most confusing phone company I ever been with
My interest has been peaked. Does anyone have anything other than 1.19?
Sent from my T-Mobile G2 using XDA App
If I get my new replacement phone with a 1.19 I'm calling tmo to let me know where was the software update on their website like the rep told me for the G2, ill let yu guys know when I get news on this, I think this may b the reason for the unstable data speeds could be we never know, and if it is true ill give yu guys the link to "update" the G2 that the tmo rep told me, like I said I'm still doubting this tho but we'll see
I've got 1.19 also. Does anyone have a G1 available to check?
Jacobmowry said:
I've got 1.19 also. Does anyone have a G1 available to check?
Click to expand...
Click to collapse
Yea my cuzzin has a G1 ima ask her now thru text messaging
Sorry, this is the case of a misinformed or clueless rep
Sent from my T-Mobile G2 using XDA App
The 2 G1's I check don't have a build number. I'm pretty sure that's because they are rooted. Sorry i couldn't help out.
Guessing that 1.6 in this scenario is Donut. The build number for T-mobile in that instance was DRC83 I think.
the G1 build number for 1.6 is DMD64
I spoke, more like argued with a rep yesterday regarding my reboot issue...and since it's a known issues with the phone, they are no longer doing exchanges on the phone.
I said fine so what are you doing about it she told me wait!!!!!!! That they (htc) was addressing the issue, and that as soon it was resolved they would update, but there is no timeline on this update, the first update. According to Rachel the rep, it coukd weeks or months before we get any fixes. In the mean time we are stuck with deffective phones and rreally crappy cust serv.
I called them up to exercise my buyers remorse period...I got the phone on Oct 15, and I called yesterday the 29th...14 days from the day I received it....this nut job had the balls to tell me that BR period had ended on the 28th bcs they count the delivery day as the first.....I'm calling bs on this one
Sent from my T-Mobile G2 using XDA App
Yu guys got it twisted I'm not talking about the android version she wasn't talking about 1.6 donut, she was talking about build version
I was told the whole bs about htc is addressing the problem line for my hd2. Im still waiting for it to be addressed. Its only been 3 months...only.
Sent from my T-Mobile G2 using XDA App
ddgarcia05 said:
I was told the whole bs about htc is addressing the problem line for my hd2. Im still waiting for it to be addressed. Its only been 3 months...only.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Htc and tmo really making me mad now on this device!, the 1.6 donut was not the case here bcuz 1. donut wasn't last year it was two years ago 2. She told me to tell her the build version, nothing to do with android version, which is 2.2 in the case. But I think she knew what she was talking about so ima just wait for the replacement and ill let yu guys know on this
i got build 1.19 and my speeds are blazing...
androidfeen809 said:
Htc and tmo really making me mad now on this device!, the 1.6 donut was not the case here bcuz 1. donut wasn't last year it was two years ago 2. She told me to tell her the build version, nothing to do with android version, which is 2.2 in the case. But I think she knew what she was talking about so ima just wait for the replacement and ill let yu guys know on this
Click to expand...
Click to collapse
Yeah, um - Donut was last year
Sent from my T-Mobile G2 using XDA App
Even still she wasn't talking about android version she specifically asked me for the build version, still waiting on the G2 replacement
Sent from my T-Mobile G2 using XDA App
Chatted with an online technical "specialist" this morning regarding not getting my visual voicemail, and receiving the (in)famous "9016" text instead. While he was re-provisioning my phone, I decided to ask the tech about the latest GB update, and our ability to downgrade back to Froyo (for rooting purposes of course, but I did not share that little piece of info):
ME: "how can I downgrade my phone back to froyo?" i dont like the gingerbread update, and there seems to be no way to downgrade. since the update, i seem to have nothing but issues with my rom."
Agent: "I am sorry for the inconvenience caused due to Gingerbread updates. That is a known issue and our Technical Support Team is working to fix the issue with the Android. You will not be able to downgrade the update from your end but yes, you can visit any of the Sprint Store. We are well equipped to downgrade the updates from there. Also if you want to use the Gingerbread, we can update that from there successfully without any issues"
Agent: "I have also added a note on the account to assist you with at the store to downgrade the update."
ME: "so i can just go to the store and ask for the froyo downgrade, and they will do it for me?"
Agent: "You are most welcome. My notes are there on your account to assist you with."
AAAAAnyway...I plan on visiting the store this afternoon and will report my findings. I have a feeling they may give me a harder time than this agent lets on. But at least the notes are in my account that I've been having issues. If I can get root back today, I will be a happy camper (need to get my Titanium backups back!)
But do you know if this is going to revert the Hboot back to the previous version? Because the Hboot is what's preventing root on GB
superradrudeboy said:
But do you know if this is going to revert the Hboot back to the previous version? Because the Hboot is what's preventing root on GB
Click to expand...
Click to collapse
not sure, but with being able to revert back, one would assume so, right? anyway, i called said Sprint store, and was given a different answer: "No, they're giving you wrong information. We cannot downgrade you, sorry."
Perhaps I will try a different Sprint store.
Don't believe anything those chat people say. They are NOT specialists, they are people in India reading off a computer screen, they have NO idea what they are talking about.
regardless, you should post the results...
Looks like I will end up having to visit the store anyway...since my visual voicemail STILL isn't working. Is it just me, or has Sprint's service been sh!t lately? At least here in CT it has been in regards to texts, pic mail, and now voicemail.
BTW, I assume your visual voicemail is not working because you updated handcent recently? There is a under handcent settings/application settings: default messaging client. If this is set to anything other than "disable" it will break your visual voicemail...
Gave up on Hancent months ago...the updates were destroying an otherwise good app. Went with GoSMS, but now you've got me thinking...there may have been an update to it recently.
As far as a store visit goes, I called Sprint instead. In the end, factory reset on my phone fixed the VVM No downgrade for me either, after 10 minutes of pleading my case about how crappy GB is "No sir, we cannot downgrade your phone. And most of these are network-related issues."
OK...well where's the rebate for the service on my bill reflecting your "network issues?"
We only have as many tools as XDA does and we are not able to downgrade an s-on OTA device.
The rep on the phone is gonna tell you whatever they have to for you to get off the call thinking you just got hooked up. I guarantee this will be the first place ANYONE that took the ota will downgrade or see root.
phishstics said:
Gave up on Hancent months ago...the updates were destroying an otherwise good app. Went with GoSMS, but now you've got me thinking...there may have been an update to it recently.
As far as a store visit goes, I called Sprint instead. In the end, factory reset on my phone fixed the VVM No downgrade for me either, after 10 minutes of pleading my case about how crappy GB is "No sir, we cannot downgrade your phone. And most of these are network-related issues."
OK...well where's the rebate for the service on my bill reflecting your "network issues?"
Click to expand...
Click to collapse
So I looked and GoSMS has a similar setting and I changed it and all is better!
E.
Sent from my PC36100 using XDA App
I chatted with the specialist, called Sprint, and then called the repair facility. The rep from the repair facility said that he couldn't downgrade to Froyo atm but that Sprint will start allowing them to soon. He also said that their should be an OTA to unlock the hboot within the next month. I doubt this but that's what he told me :/
Dude hate to bust ur bubble bro.... But I have tried and failed at this. They dont have the ability to do it
Sent from my PC36100 using Tapatalk
sitlet said:
Don't believe anything those chat people say. They are NOT specialists, they are people in India reading off a computer screen, they have NO idea what they are talking about.
Click to expand...
Click to collapse
I'm with you on that one.
unless the store can desolder the nand and reflash everything this isnt happening, hboot will reject the ruu.... plain and simple, you wont be able to downgrade, wait until 2.16 is unlocked by either teamwin or another dev team, pressure htc to release the source until then
So did you go to the store and get downgraded?
We should start emailing and calling HTC then, Do you think that with the Evo 3D being unlocked it would also help the OG Evo with 2.3 to be unlocked too?
No need to go to the store. I can wait for root again, unlike the many impatient people around here. Just want it back for tethering. Not flashing a new rom everyday has increased my work productivity tenfold
Lmao @ increasing work tenfold....I hear you brother....I hear you...
sent fro my 2.3.3 unrooted piece o ****....
The original post is bs garbage. Y u make up storiez op?
Copy and paste the chat record if you really hve one cuz I've seen mny and they aren't labled "me" and "agent" and definitly no quotations.
Sent from my SPH-D700 using XDA App