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Sprint will not do preorders online

I think this is bogus. I wanted to go through sprint online but it looks like Best Buy will get my preorder. Attached is the convo with the agent.

That sucks...
I was hoping to preorder online so I could pass the activation fee and get it shipped to my door....

You can also preorder at Radioshack and you get $20 in free accessories.

I believe you can avoid the activation fee by asking them not to activate it and say you want to activate it on your own or at home worth a try?

deekoi said:
I believe you can avoid the activation fee by asking them not to activate it and say you want to activate it on your own or at home worth a try?
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You might get them to waive it if you call CS and ask, but if you either activate new service or upgrade and renew your contract, you will have a fee. The only way to not be charged one at all is buying it outright.

Bp3dots said:
You might get them to waive it if you call CS and ask, but if you either activate new service or upgrade and renew your contract, you will have a fee. The only way to not be charged one at all is buying it outright.
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Anyword on if premier members will get this waived? I heard we do for activation fees.
And I guess I can't complain about the activation fee... my contract is only 2 months old lol. Added another line a couple months ago but my line is available for upgrade!

deekoi said:
Anyword on if premier members will get this waived? I heard we do for activation fees.
And I guess I can't complain about the activation fee... my contract is only 2 months old lol. Added another line a couple months ago but my line is available for upgrade!
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Dunno about premier members getting free activation, I'll see if I can dig that up tomorrow unless someone else answers before I get off work.

how can u get free activation on htc evo 4GEEEE!

how can i get free activation for the htc evo 4Geee!
any advice guys
or how much is it going to cost or it depends on the store ...........
or is it mandatory they activate it at the store or can u just doit ur self and do it free of charge

Act fee is $36 for new lines and $18 for upgrades... As of now, no corporate Sprint store will sell a "cold" Evo... When you buy, it will be activated in store at time of purchase. The only time there is no activation fee is if you purchase at full retail price.

i called sprint to ask them about adding another line ,and if they would waved the activation fee??we already have 3 lines and 1 airave ,,just renewed 3 lines in march for the hero but now i want the evo?so i told them i just wanted the evo and that was the reason for adding the line,and i wasnt even gon use it,well the rep said that starting july 5th theres a rule that no activation fee would be waved,so i told him to please put a note on my account and he did,,so just call and tell them u want to add another line just for the evo and ur not planing to use it u just want the phone,,,and how great their service is ,,,it worked for me,,,,by the way i ve been with sprint for 6yrs

or if you have a corp discount that has no activation fees.

Credit Union member discount waives act fees, upgrade fees, and is a 10% discount. For new accounts, start with that. Then, after a couple weeks, switch to your larger employer discount (if one applies). If you already have a corp discount larger than 10% on an existing account, dont switch. Not worth it in the long run. However, if your corp discount is 10%, switch to credit union for added savings.

oh ok i see so lets say i preorder at best buy or schack none of them are charging them correct its sprint thats chargeing me right and i get 25% of my bill and phones that i had activated all fees been waived hopefully mine will ima call sprint right now

even if u have a corp account i get the 25% off my bill too and have managed to get activation fees waved but by calling not automatically...

guys i just call sprint and they said i would get free activation so i got that question of mind

did u asked for it ,to be noted in ur account some reps just say yeyes to wathever and than when u call for the credit theres no note and how u track the rep??????so ask for it to be noted and than call later and check...
daniel0260 said:
guys i just call sprint and they said i would get free activation so i got that question of mind
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oh ok cool thanks

I'm gonna be signing on with Sprint for the first time when Evo is released. I'll be doing the entire process with Best Buy because that is where is pre-ordered. I called Sprint and I will be getting %17 discount. Do you think Best Buy will be able to apply that for me + waive the activation fee?

pinkxpinkii said:
I'm gonna be signing on with Sprint for the first time when Evo is released. I'll be doing the entire process with Best Buy because that is where is pre-ordered. I called Sprint and I will be getting %17 discount. Do you think Best Buy will be able to apply that for me + waive the activation fee?
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The 17% discount is to your bill, not the phone's cost and will be applied to your sprint account. They cannot waive the activation fee either.

Sprint phone rep told me that if you order from the website that there wouldn't be any activation fees. But that means you'd have to actually wait for them to sell it on the website which I guess won't be til the 4th...

Bp3dots said:
The 17% discount is to your bill, not the phone's cost and will be applied to your sprint account. They cannot waive the activation fee either.
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Yeah I know that the discount wouldn't go towards to phone. Read from couple of accounts that people got their activation fee's waived because they have a corporate discount. But I know that Sprint is waiving the fee when we deal with them either online or in person.

Is it true about the wireless?

Is it really true that in order to use wifi on the xoom you have to have some kind of plan with verizon?
Sent from my Samsung Galaxy Tab

Unless Motorola or Verizon officially say it was a misprint... yeah.

magicdroid said:
Unless Motorola or Verizon officially say it was a misprint... yeah.
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It's not true. Best Buy will not sell the device without activating it with month to month data before you leave the store. There isn't a way for VZW or BB to lock out the WiFi if 3G data isn't activated, they just won't sell the device unactivated. You can cancel month to month data at any time, since there's no contract. There are a lot of misconceptions and misunderstanding around data plans. Since there's no subsidy on the device (if the leaked BB ad pricing is true) there's no contract.

dwboston said:
It's not true. Best Buy will not sell the device without activating it with month to month data before you leave the store. There isn't a way for VZW or BB to lock out the WiFi if 3G data isn't activated, they just won't sell the device unactivated. You can cancel month to month data at any time, since there's no contract. There are a lot of misconceptions and misunderstanding around data plans. Since there's no subsidy on the device (if the leaked BB ad pricing is true) there's no contract.
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I really wish that Motorola would actually come out and refute this information, if it is, in fact, misinformation gone viral. I think that Best Buy ad has done a great deal of damage to the potential success of this tablet.

Xevilious said:
I really wish that Motorola would actually come out and refute this information, if it is, in fact, misinformation gone viral. I think that Best Buy ad has done a great deal of damage to the potential success of this tablet.
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It makes me think that even if I somehow magically get the money that I may or may not get one... also is anyone else surprised that Verizon of all places is getting such an awesome tablet.

"Confirmed"
http://www.droid-life.com/2011/02/1...1-month-data-package-required-to-unlock-wifi/
Note I still think this isn't the right ad.

So sad!
It's like castrating your horse the morning before the big race.

We’re assuming that you can cancel immediately after and enjoy the device with just WiFi, but you’ll shell out an extra $20 on day 1
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I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.

vamp6x6x6x said:
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
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I don't see why this wouldn't be true. Its the same way with the Verizon Galaxy Tab at Best Buy. As I was purchasing mines back in November the Sales rep told me I could cancel the plan as soon as I walked out the store.
Hell, now that I think about it I purchased another Verizon Galaxy Tab for my brother for his Christmas gift (also from Best Buy) and didn't have to activate it.

I say the activation is NOT required. There's a post somewhere in this Xoom forum where a "self claimed" MOTO tester said that they skip activation all the time and have no issues with WiFi.
I personally think that the activation "fine print" is there for the 3G/4G tethering option they are advertising with the Xoom... basically, no activation, no tethering...
You were never required to activate the Galaxy Tab on purchase, but you couldn't bypass the activation without doing a Google search and doing the "Up/Down, Up/Down, ... " method to bypass the activation screen.
I call BS on the activation requirement, but I do think the $799 cost is true... <sigh>

Christmas wishlist? Do you mean Christmas December 2011?
By then, there will be a whole lot more Android Honeycomb devices.
Maybe Android Ice Cream Sandwich!
Wifi only ... and for sure the price will go down a lot.
To be honest, I don't think it is the right time to buy gadget during Christmas, because it is way too close to "CES" on January. Which you will droll on the new product announcement.
vamp6x6x6x said:
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
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Here is my question about the activation. Assuming it's not something on the tablet, and just that they wont let you out of the door without activating it. If you cancel it 20 minutes later when you get home, without using any data.. will you get charged? 2 Year contracts have a grace period IIRC.. why not month to month.

Yay! You can find the cached versions of BestBuy.com's Xoom launch site on Google.
Assuming the price was temporary and it really is $799, I found 2 things interesting.
For one, the main Xoom intro site (found here) says:
Compatible with Wi-Fi networks*
*1 month data activation required.
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Confirming a data plan is required.
However, on the actual device page (found here) it doesn't say that, it simply says :
Built-in 2.4GHz and 5.0GHz Wi-Fi (802.11b/g/n)
Connect to the Internet without wires.
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And for a contract/internet it says:
Embedded 3G mobile broadband technology with EVDO Rev A
Keeps you connected. Upgradeable to 4G LTE. (Wireless service contract required; sold separately. Check with carrier for coverage area and availability in your area.)
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Anyhow, it likely just neglects mentioning the required plan on the product page, but I'm still holding out hope that it's not required, we'll see though.

If you already have a Verizon Wireless account can you just add it to that?

If I had to put money on the table, I’d bet on what many have explained as Bestbuy simply not selling the device without the customer “also” buying a month of data.
However, if that’s true, then I’ll pose this scenario:
Guy walks into a BestBuy… He has cash in hand for the device (off contract), tax, and activation fee. Walks through the process and finds via the credit check that for some reason, Verizon cannot approve him. What happens next?
Does BestBuy sell him the tablet? Has BestBuy “already” sold him the tablet (depending upon when data plan enrollment takes place in the process)?
Is there some sort of blood pack promise to simply not use WiFi? Self-destruct sequence activated on the 802.11 radio?

setite said:
Here is my question about the activation. Assuming it's not something on the tablet, and just that they wont let you out of the door without activating it. If you cancel it 20 minutes later when you get home, without using any data.. will you get charged? 2 Year contracts have a grace period IIRC.. why not month to month.
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I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.

burningembers said:
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
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You're correct. It's on Verizon's website under their Return Policy
http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp said:
You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return it within the device return period to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
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burningembers said:
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
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Were you an existing customer? As far as I can tell, even existing customers are subjected to the whole credit check process. I asked VZ via online chat last night and they said yes, new line and credit check are required. She hinted that could all be avoided by calling customer care. Also, I tried to start an order for a Galaxy Tab to see how it worked and you can only upgrade or add a new line.
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In the Wirefly unboxing the unit boots up to configuring your account. At that point it says if you do not have cellular access to click and setup your wifi settings. Seems to me that BB is just forcing everyone to get 1month of Verizon service as a policy and not cause of technical limitations.
Plus, since the device is basically a Google Experience device, seems a little "ungoogle" to make you sign up for cellular service. At least from the software side.
Unboxing video - http://goo.gl/P0jSc
Go to 7m03s and see what I'm talking about.

atoy74 said:
In the Wirefly unboxing the unit boots up to configuring your account. At that point it says if you do not have cellular access to click and setup your wifi settings. Seems to me that BB is just forcing everyone to get 1month of Verizon service as a policy and not cause of technical limitations.
Plus, since the device is basically a Google Experience device, seems a little "ungoogle" to make you sign up for cellular service. At least from the software side.
Unboxing video - http://goo.gl/P0jSc
Go to 7m03s and see what I'm talking about.
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I think it only proves he didn't get his device through normal retail channels Obviously, Verizon is making it a requirement. They are also making it a requirement on the Galaxy Tab.

For Premier Customers told to Call for $100 Rebate

So, I went through and exercise in futility yesterday / last night. I know there were a number of us who preordered when premier was having that issue where we didn't receive our $100 rebate. Several of us posted that we called support and we're told to call in when we receive the product and we'll get our rebate/credit. Well, I did this yesterday and I was met with a brick wall.
Essentially I was told I have to return the phone and reorder to get the rebate. How dumb is that? I was on the phone for over 2 hours trying to get this resolved and was obviously bumped around a number of representatives. It was even noted, in my notes, and I was told they could "force" customer care. Well, when on the phone with customer care (again), that took in excess of 15 minutes and I finally lost it. Told them to send me the return mailing info.
Talk about a complete joke.
BBB received a complaint about AT&T last night.
I'd recommend all of you that were told the same thing to call because you might have some issues..

I am holding off on ordering mine until it is squared away. Either that or I am just going to go into the store.
I tried again online today and it would not let me add the data package to get the rebate online. I talked to an online representative via the chat window, and she confirmed that there is an issue with the rebate online.
Oh well, I should probably sell my captivate first anyway.

So with the $100 rebate what is your final cost ?

wasonamit said:
So with the $100 rebate what is your final cost ?
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before taxes, $199

I never committed to not saying "I told you so" so...I told you so.
AT&T's premier website was so completely hosed up for the first 24-ish hours of preorders that I just said screw it.

phobos512 said:
I never committed to not saying "I told you so" so...I told you so.
AT&T's premier website was so completely hosed up for the first 24-ish hours of preorders that I just said screw it.
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that was helpful....

I have avoided ordering online from premier for now because from day 1 it's showing 299 + 18 upgradation fee . And nowhere I can add data plan or get a rebate.
Lets hope this changes soon.

I had this issue. I called support. She said my data plan was not compatable with the phone. She changed my data plan (still unlimited, and actually cheaper) and when I ordered through premier online it gave me my 100 off. Got my phone yesterday!
So there is a simple fix... you may just have to call a couple times to get the right person.
-Mike

theknub said:
that was helpful....
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I wasn't trying to be helpful - I was trying to warn people of the dangers of clicking OK to a price with the promise that it'll be reduced later - that's foolish. There's ZERO guarantee that AT&T will honor the reduced price that a random customer service agent promised you over the phone to make a sale.

I ended up just going in to the Corporate AT&T store to preorder last week after a 90 minute nightmare call to Premier.
highlights?
"the iPhone uses special data that can only be used with an iPhone, you can't use that kind of data with a normal smart phone, so you can't keep your unlimited plan"
"Premier is a separate business unit from AT&T and we do not have the same options and plans that regular 611 has"
There's more, but that's enough. The store had an issue with my legacy family texting plan not allowing them to apply the upgrade discount - they just took it off, had me buy the phone with the discount, and then put the old texting plan back on.
I'll never call premier customer service again. I actually asked them to remove me from the program, but they couldn't even do that right. They transferred me back to normal Customer Care to have that done, dropped me on the way, etc. Ended up keeping the discount while getting a promise from CC that i don't have to call premier.

Sprint Premier Upgrade

I got an email today From: "Sprint" <[email protected]>. I thought the notes were something we all want to see. The bold part is what i find the most interesting.
"May require up to a $36 activation fee/line, credit approval and deposit. Up to $200 early termination fee/line applies. Phone Offer: Offer ends 6/4/11. While supplies last. $299.99 (two-year price) -$100 (instant rebate) = $199.99 (final price). Taxes and service charges excluded.. No cash back. Requires activation at the time of purchase. Upgrade: Existing customers in good standing with service on the same device for more than 22 consecutive months currently activated on a service plan of $39.99 or higher may be eligible. See in-store rebate form or sprint.com/upgrade for details. Sprint Premier Upgrade: Eligible customers with service on the same device for more than 12 consecutive months may be eligible for $150 instant savings with a renewed 2-year Agreement. Valid only on the eligible primary line with a 3-month consecutive average of $69.99 on a single line or $99.99 on a shared line. The upgrade fee is waived using a service credit that applies to the bill within 2 to 3 bill cycles of the upgrade. Other Terms: Coverage not available everywhere. Sprint 4G network reaches over 70 markets and counting, on select devices. Sprint 3G network reaches over 271 million people. See sprint.com for details. Offers not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees and features may vary for existing customers not eligible for upgrade. Other restrictions apply. See store or sprint.com for details.
© 2011 Sprint. Sprint and the logo are trademarks of Sprint. Google, the Google logo and Android Market are trademarks of Google, Inc. Other marks are the property of their respective owners. All rights reserved."
If i read this correctly, as soon as our evos turn 1 year old (assuming you bought on release) you will be eligible for an $150 off upgrade. We all pay $69.99 anyway.

This all changed a week ago.
/thread

rushco said:
This all changed a week ago.
/thread
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Under the new plan you have to wait 2 years for 150 off, 75 off after one year. I got this email today.
Sent from my Xoom

bwcorvus said:
Under the new plan you have to wait 2 years for 150 off, 75 off after one year. I got this email today.
Sent from my Xoom
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Depending on the plan... When will people get it that yearly upgrades did not disappear the qualifications just changed.
Sent from my spaceship!

DirtyShroomz said:
Depending on the plan... When will people get it that yearly upgrades did not disappear the qualifications just changed.
Sent from my spaceship!
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I understand this, and the letter sent out said $89.99 and above plans or 10 years with sprint got you yearly upgrades of $150 off. The email i received today says $69.99 and one year with the same device gets you $150 off after only 1 year of service. When will people learn how to read...

bwcorvus said:
I understand this, and the letter sent out said $89.99 and above plans or 10 years with sprint got you yearly upgrades of $150 off. The email i received today says $69.99 and one year with the same device gets you $150 off after only 1 year of service. When will people learn how to read...
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Yes, I did read it and I know it says $69.99. I am saying that the e-mail is wrong and the program changed on April 1.
You can believe that e-mail all you want but it isn't correct.

I think thats his point. Yes the program has changed, but he still got this email.
He wouldn't have made this post otherwise.
I wonder if he could use this to his advantage, probably bit but it would be cool
swyped from my cyanogenized and gingerbreaded EVO

Well, I still have a $150 discount on all 4 lines (3 evos/1 airave), so I'm not going to complain, except about their ****ty ass 3G speeds!

Hrshycro said:
Well, I still have a $150 discount on all 4 lines (3 evos/1 airave), so I'm not going to complain, except about their ****ty ass 3G speeds!
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Can you actually use the airave upgrade though?

They'll just say someone had an incorrect file added to the reply they sent etc. I think you might be able to sweet talk your way into it for this year at least. 2 friends from work went to the local 3rd Party Sprint dealer they like and he was going to reset the upgrade dates for them. I don't know what he does or how he did it, but he did for her cousin/relative earlier that week. I think she said he had a heat ticket created for them both.

mattykinsx said:
Can you actually use the airave upgrade though?
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You're not supposed to be able to, but people ahve done it. A few peeps on Sprintusers changed that to their primary line once it had a year showing on their account and upgraded phones. Then immediately switched the AirRave back to that line when they got home. I don't know of they have closed this loophole or not, it's not supposed to work that way.

KB112 said:
You're not supposed to be able to, but people ahve done it. A few peeps on Sprintusers changed that to their primary line once it had a year showing on their account and upgraded phones. Then immediately switched the AirRave back to that line when they got home. I don't know of they have closed this loophole or not, it's not supposed to work that way.
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Wirefly shows it as eligible for an upgrade haha.. sort of tempting.

Well it's funny because as soon as they added the Airave line to my account it was eligible.

Hmm, if I can use the $150 upgrade discount on the airave, I'm going too! They won't do crap for me about their 3G speeds. They just say: Okay ...to everything I saw. Mindless robots, I think.
Hmm, Amazon Wireless is saying that the airave line is good for a discount...

Like I said it works and people have done it. But it's not normal protocol, I dunno if they would do anything about it though?

I've successfully used the Airave to grab an Epic last year for my wife. Looked on the web page when it was done and saw that I didn't have an upgrade available for the Airave so I knew it worked.
The funny thing was, in the process of reverting the #s back, Sprint accidentally canceled my Airave rather than switch it. When they put the Airave back onto my account, they reset the upgrade status so it said get $150 off the new phone again.
I'm premier gold now anyways so no problems getting the yearly upgrade but now I have three with me, my wife, and the Airave.

best bet is to keep your evo nice and shiny, sell it on ebay and pay retail for your new phone, im assuming evo 3D. worst case it costs your $100 or so but you dont have to sign a new contract.

tricknasty said:
best bet is to keep your evo nice and shiny, sell it on ebay and pay retail for your new phone, im assuming evo 3D. worst case it costs your $100 or so but you dont have to sign a new contract.
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Lol it would be more than 100 after selling your evo...
swyped from my cyanogenized and gingerbreaded EVO

jyan_osu said:
I've successfully used the Airave to grab an Epic last year for my wife. Looked on the web page when it was done and saw that I didn't have an upgrade available for the Airave so I knew it worked.
The funny thing was, in the process of reverting the #s back, Sprint accidentally canceled my Airave rather than switch it. When they put the Airave back onto my account, they reset the upgrade status so it said get $150 off the new phone again.
I'm premier gold now anyways so no problems getting the yearly upgrade but now I have three with me, my wife, and the Airave.
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How did you go about using the upgrade on your airave line?
My mom recently washed hers and the best option is to just pay retail for one, but if I can use the airave $150, I'll do that for her; our 3 lines still have $150 discounts.
So, if I use the airave line/$150, the contract reups and starts at 2 years again, right? Then...when we use the $150 discounts on the 3 evo lines when the evo 3D comes out, the contract will reup and start at 2 years again, right?

Hrshycro said:
How did you go about using the upgrade on your airave line?
My mom recently washed hers and the best option is to just pay retail for one, but if I can use the airave $150, I'll do that for her; our 3 lines still have $150 discounts.
So, if I use the airave line/$150, the contract reups and starts at 2 years again, right? Then...when we use the $150 discounts on the 3 evo lines when the evo 3D comes out, the contract will reup and start at 2 years again, right?
Click to expand...
Click to collapse
I just walked into Best Buy and told them I wanted to use my Airave number. The reason I did this was when I bought the Evo, I heard the workers saying that yes it was possible to some other customers and that they've done it.
Now, I then headed to a third party Sprint store to had them switch #s back on the same day. The crux of the situation was that you had to wait at least 24 hours to switch back. Well, since my wife had work calls, I tried and do it that same day and it kinda sorta worked out. That was when they cancelled my Airave instead of switching it Weird thing was my Airave still worked for the next few weeks. It was when it stopped working and I saw a $150 extra charge that I called and asked why I had this charge and why the Airave didn't work. They said cause I called and cancelled it and I'm like no, I don't want to cancel I want to switch.
Yes, I think it renews the 2 year agreement of the Airave cause when I did it and went to the website, it didn't have the upgrade a phone for $150.. now it does cause of Sprint's little snafu but I don't need to use it for a while since I have 2 other upgrades
Yes all contracts renew to 2 years if you opt for the full discount.