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Hey everyone...
My Sprint Mogul is screwed up -
I am having a problem with my green dial button. It just does not want to work anymore. I have to hold it down and push and push and then it "might" work.
I cant even answer calls with the green button anymore. I am running the DCD 3.01 and the Sprint 3.35 radio
It was working fine about a day ago.
Is this hardware? If yes will sprint replace it? I do not have insurance or any additional plans but i got my phone 5 months ago so it is still under warranty.
By the way, Sprint said that they do not do replacements. They said call HTC. So I called HTC and they dont do replacements for CDMA phones either and said call Sprint. So I called Sprint again and they said we dont do replacements if you dont have insurance...what the HELL!!!! What do i do?
HELP ME!
Okay, how long have you had the phone? If shorter than 90 days, that should be covered under some legally mandated warranty of some sort in your jurisdiction, either way, contact consumerist (www.consumerist.com) and they should be able to provide you a means of what to do, but that's really a hardware problem.
I have the same exact problem and it seems like it slowly died -- it didn't happen overnight. It kept getting harder and harder to press until finally it died.
I went to a sprint repair store and the woman told me it would cost $70 to replace it. Then she told me if I went through HTC it would be free because it's under warranty, but I would have to wait longer to get it repaired. I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bull****.
http://forum.ppcgeeks.com/showthread.php?t=18379
See Post 12 (My experience with this issue).
My green phone button had the same problem. My post in PPCGeeks is copied below.
Edit ( 3/14/08 ):
I went to the nearest Sprint Store the other day. It wasn't a 3rd party store, it was an actual Sprint Store, but they said they don't do repairs there. Was told to go to the CORPORATE REPAIR Sprint store. Ok ... so I went today. They told me it would take about 30 minutes, so I dropped it off and went next door to Fry's to pick up a new MicroSD card. When I got back to the store they said they would just swap it out with a new phone. I thought they were going to give me new chargers and everything but the Sprint Rep said they need to keep the box, and accessories, to ship back with the old phone. Oh well, brand new Mogul with no scratches. (I had dropped my old one a couple times). I did have insurance but that never seemed to be an issue because the Sprint Rep told me it was covered under warranty.
Hopefully I get the same treatment as you. I had a technical service rep make note in my account to swap my phone out. Just have to find the time to make it out there.
I'll post an update.
Just flash the official ROM back and go to the Sprint store. You do have the insurance don't you? If they say they can't fix it and it isn't water damaged or anything they'll give you another one.
**Edit - lol, I didn't read all of ur post, you don't have insurance. Wow! How do you have a phone worth more than $400 to replace and no insurance? Yeeks!! Oh well, so much for that plan.
I am having the same issue with my 6800 on alltel. I think i read somewheer that this had to do with the overheating issue? Either way I called alltel tech and it took them about 30 seconds before they told me they would ship me a new one. So i have a new one coming in the mail. Its just the promptness of their exchange makes me think this is a common issue. BTW, I love alltel.
n5bail said:
......I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bull****.
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Click to collapse
I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.
The number to call them is 1 800 229 1235.
I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.
I had the same prob with my first mogul - it's a hardware thing. The button isn't pressing the contact hard enough.
If you can't get anywhere with Sprint or HTC - you can do what I did.
Open it up. Fight your way all the way till you can get in back of the CALL button. Take your time - you pretty much have to take the entire thing apart to get to it. Once you have it apart, I took a business card and cut a tiny piece, and crazy glued it in between the back of the CALL button, and the contact.
Worked perfectly after I got it back together.
Take your time if you do this - the phone is tricky to take apart.
arifiano said:
I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.
The number to call them is 1 800 229 1235.
I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.
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Click to collapse
Thanks a million, Arifiano! That's a god's end!
http://www.utstar.com/pcd/Support.aspx
So I called UTSTarcom.
And what they told me really blows!!!!
You have to mail in your phone to them. They will diagnose and repair if at all possible and then send it back within 2 weeks. So the turnaround time is 2 weeks!!!!
So what does one do without a phone for two weeks. I mean I certainly can say that my life will come to a halt...
mogul repair
arifiano
did you send your phone to repair, how much it cost?
did you got it back yet?
thank you
bneumann
would like to know to, i just got a mogul off ebay and the green and red buttons are dead also
I am now a member of the "I dropped my damn phone" club. Landed face down right on top of a piece of gravel.
I have searched for and found a few sources for reasonably priced digitizers/screens and have a few concerns. I've read here and a few other places that the ones we find as consumers may be rejects from HTC. Several forums mention light leaking from the lower buttons (home/menu/back/search) and response issues.
Anyone done a replacement and found these issues? If you are satisfied with the replacement, care to share your source?
Weird that you mentioned light leaks... my first Aria had small pin hole dots beside the search button and under the menu button... drove me nuts in low light areas.
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
Good luck!
Sent from my Liberty using XDA App
jbizz said:
As far as the replacement screen... I dropped my phone 3 weeks ago, and got a replacement in the mail the next day from ATT. The insurance is worth it.
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What did you tell ATT? I tried calling in to get my phone replaced. The mistake I made was adding the insurance after I dropped it, so they were not able to help me out. It happened last month. I read through ATT, they will not replace the phone if you dropped it accidentally, and the cracked screen is not preventing it from functioning properly. I want to call again and say I just dropped it so I could get a replacement. Any incite on what to say?
I got sooo lucky...well, I should find out by Tuesday. I called AT&T to see about having their repair place do the screen replacement. They advised me that I had purchased insurance and all would be taken care of (relieved/surprised). They transferred me to the repair place and they said I didn't have insurance. Got transferred back to customer service they said they screwed up when the told me that I had insurance. You bet they screwed up...long story short, they confessed that they "misled and misinformed me" and that all would be taken care of. They entered the insurance purchase as of day 1 and all I have to pay is the deductable. New phone shipping overnight (no extra charge) and they don't want the old one.
I'm still going to replace the digitizer, keeping it for me, my wife shall get the new one for Christmas!
One key factor in the negotiation is that they misled me and that I was about to go buy her a new android device anyway. Their misleading and misinformation encouraged me to consider a different device from a different carrier. That is what made them "correct their mistake" and "take care of me". I got lucky. As long as the new device makes it to my door!
I just told them my phone took a fall for the worse, explained to them the digitizer still worked, and that the screen was just really shattered! The were like okay, we will get you one out today.
Wont replace it if you "accidentally" drop it? WTF?
Sent from my Liberty using XDA App
Wow, it did not even take 5 minutes. I just called and told them I dropped it, and so I should be expecting a replacement in the 2 business days. thanks jbizz
Duckread -nice story, I do not recall them asking me if to ship out the cracked phone. hope i do get to keep it though
Yeah, you need to send the busted phone back... I sent mine back rooted! Oops! Hahah
Sent from my Liberty using XDA App
i dropped mine,and i had to fill out some form and get it notarized, anyone else have to do this?
i noticed the other day my bezel is cracked near the power,volume, and hdmi areas. Sprint said 100 to fix because they would only offer me a refurb. is there anywhere i can get the bezel and replace it myself?
Somehow I don't think you brought it to a corporate repair store, or you did so before October 23rd.
Sent from my HTC EVO
I just did last friday, has sprint officially addressed this? If so I will call tomorrow to complain.
It's been my experience with Sprint that it's touch and go depending on who you're working with. I've had one rep tell me one thing only to call back in a week later and be told the total opposite. I would continue to pursue the issue until forced to pay the $100.
Any suggestions on how to get this fixed? I would even be willing to buy the part since it should be less than 100
Sent from my PC36100 using XDA App
I had dropped my phone and cracked the screen a couple of weeks ago.i took my phone to sprint and they replaced the entire half of the phone(which includes the screen,bezel,volume and power buttons and the speaker grill)in under 30 min for $35.I didn't have insurance.
phone looks brand new,and my new screen is even better than my old one,colors are alot sharper!
i would be ok with paying 35 for it to be fixed. suggestions? there is only 1 corporate repair store in my area i believe.
Official sprint policy is to repair any damage outside of fire, liquid or "total destruction" (the board is in more than 2 pieces) for free under TEP or $35 if you don't have TEP. Loss, theft, fire, liquid and destroyed phones go through assurion for $100/$50. This took effect on October 23rd.
Sent from my HTC EVO
Thanks, I have tep so I will go back
Sent from my PC36100 using XDA App
If I understand the newTEP stuff, this should actually cost me nothing?
Sent from my PC36100 using XDA App
yup i had the same issue with the phone showing a crack right by the power button. i also had bright white spots on my screen. took it to a sprint corporate store and they replaced the screen and bezel at no charge. took them about an hr they were busy
Burksdb said:
yup i had the same issue with the phone showing a crack right by the power button. i also had bright white spots on my screen. took it to a sprint corporate store and they replaced the screen and bezel at no charge. took them about an hr they were busy
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Click to collapse
i live in south florida but dont know where to go. my mic stopped working all of a sudden. i try to buy it off ebay and the guy told me dont waste your money on buying the back bezel because the mic is in the motherboard meaning i would have to replace the whole phone. what are my options here?
just take it to a sprint corporate store and let them take a look at it.
i called sprint, and then took it back to the same store. the store told me if i wanted it fixed to smash my phone and then call insurance.
so, i guess back to the original question. where can i buy the bezel to replace it myself since the store doesn't want to help and the next closest corp. store w/ repair is 250miles away.
Wait wait wait.....the store rep told you to 'smash the phone'?! Get that in writing! Lol
Sent from my Evo
Call Customer Service and tell them what's going on and what the rep at the store advised you to do. According to the new TEP policy physical damage is covered in store with no deductible as long as its not damaged beyond repair. That means you don't pay anything to get it fixed. Call customer service and they *should* be able to help you out with this. I would not pay $100 for new screen/bezel when you have TEP. That's a rip.
tangstang said:
Call Customer Service and tell them what's going on and what the rep at the store advised you to do. According to the new TEP policy physical damage is covered in store with no deductible as long as its not damaged beyond repair. That means you don't pay anything to get it fixed. Call customer service and they *should* be able to help you out with this. I would not pay $100 for new screen/bezel when you have TEP. That's a rip.
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Click to collapse
what he said.i had the screen/bezel replaced for $35 and i didn't even have insurance.paying a $100 for new screen/bezel when you have TEP is a rip.
Do they have to replace the screen too? Maybe that its why they are giving me such a hard time; it is not broke, although I found out last night my multi touch is not working other then basic 2, not sure if 5 is supposed to work or not
flyboy1100 said:
Do they have to replace the screen too? Maybe that its why they are giving me such a hard time; it is not broke, although I found out last night my multi touch is not working other then basic 2, not sure if 5 is supposed to work or not
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Click to collapse
well the screen they have comes attached to the bezel,so yeah they will replace the entire half of the phone(screen/bezel).
since they're giving you the run-around,maybe you are better off with a crack on your screen so there is a strong enough reason for them to replace it....(if you catch my drift).
FYI from all I know, if the repair cannot be made in the store they can order you a refurb. You have to pay $35 for an advanced exchange though. Or wait for the repair parts I guess. This is with insurance and depends if they deem it damaged beyond repair.
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
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Click to collapse
Send it back to LG for repairs $100-160 cost
I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2
same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias
raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
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Click to collapse
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Click to collapse
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
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Click to collapse
Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Click to collapse
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Click to collapse
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
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Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....
UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1
Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
Click to expand...
Click to collapse
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Click to expand...
Click to collapse
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
Click to expand...
Click to collapse
Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.
Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Click to expand...
Click to collapse
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Click to expand...
Click to collapse
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Click to expand...
Click to collapse
Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.
LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.
Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
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Click to collapse
I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.
So as you can guess from my sig. I have been using HTC's before smartphones were a thing (I swear I'm not that old!)
So when my HTC one got the purple camera issue I became upset, maybe their quality had dropped? I called the customer support 15 months after purchase to get it replaced, the CS lady was nice (and Canadian ) she emailed a prepaid label and I sent it out to Texas for a device swap. Granted my screen had a crack in it but I still sent it in for repair since the camera would not be affected by it. Anyways, since I was out of warranty I did get an email about having to pay $90 to get it repaired, I was assured by the tech before that I would not be paying for the issue but the repair center clearly did not communicate with the tech guys. After calling and having them prove that I actually bought the phone I was told that the swap would not done since there weren't any M7 phones left in inventory
Now this is about day 20 without a phone, I was using my flip phone from 2005 :silly: and clearly had it with HTC, I complained on their twitter about being a loyal customer and would not buy their future products then 2 days later I get an email with a shipping label that my phone was being shipped. Finally, 25 days later ( I was told its a 7 days thing) I get a new phone with a new ESN, screen was not cracked with perfect working camera!:good:
If someone from HTC is reading this, you have be back as a customer but please communicate better next time about the status of my phone, thanks
ninten5 said:
So as you can guess from my sig. I have been using HTC's before smartphones were a thing (I swear I'm not that old!)
Now this is about day 20 without a phone, I was using my flip phone from 2005 :silly: and clearly had it with HTC,
Click to expand...
Click to collapse
Only 20 days and you were stuck with a flip phone from 2005? I can beat that record
My first smartphone was a HTC Qtek S200 released late in 2005 that I paid $695.00 (CA) for and was so rare people would stop to ask me about it if I was in a restaurant and had it on the table.. It had a three year warranty back then. The speaker died and they fixed it no problem
About three months before the warranty ran out the speaker again broke so I sent it in to get fixed but it wasn't 20 days it was almost two full months before I got it back. The worst part was when I got it back it was DOA :crying: Wouldn't even start.
I complained of course (in a very nice way as I am Canadian LOL) but as the phone was so old they couldn't replace it as they didn't even have any. To the credit of HTC a very nice lady emailed me to try and work something out. I actually still have her skype contact as we chatted over skype a few times.
Before the phone had even been released they offered me a free unopened brand new gold box (gold box versions are pre-retail and are used as full working demos before a phone is released) of the HTC Touch Cruise. The gold box versions were going for around $725 on ebay at that time as the phone hadn't even been released yet.
They screwed up taking two months to fix my phone and then sending it out DOA but I was blown away by their offer to give me a free pre-release phone not even on the market yet.
It was a good investment on their part. I have never bought a smartphone unless it is made by HTC since then.