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I've got a g1 bought when they first came out that the screen stopped working on. I suspect that it's just the loose ribbon cable, since it's the initial run of the phone. The phone works, I can adb into it, there's just nothing on the screen. Unfortunately, I don't think I can send it in for repair, even tho it's inside the year warranty, cos I had changed the housing for a different color off ebay, which meant unscrewing the screws and breaking the void sticker. So, any recommendations of reputable-won't rip me off&won't break the phone while fixing it-repair services? I looked at the service manual, and really don't feel comfortable disassembling it myself when I am unsure what the problem is.
Edit-If you saw my earlier thread about flashing back to stock, in which I thought it was my fiance's brand new g1 that had died, we realized when we went to box the phone up that the IMEI on the dead phone didn't match the new box. I'd accidentally switched the phones when rooting his&updating the ROM on mine and not realized it. Moral of the story, never flash two phones at the same time!
Editx2-I'm in the DC metro area.
well since you've changed the shell it shouldn't be much harder to check out the cable. just remember in most cases if you have to force something to come apart you are probably are missing a step.
I've taken a few phones apart (bbs, motos, nokias, htcs) down to bare bones and their not that difficult as long as you follow the steps outlined in the service manual. If you are still uncomfortable messing with it and are near a big city most have well reviewed repair shops which offer warranties on their work. If they don't offer a warranty , I probably wouldn't mess with em.
Not sure anyone can recommend anywhere local (being that you didn't mention your local) but I'm sure a few other people can chip in on online sources(I've yet to use any so not comfortable with recommanding any, sry).
Good luck
I called up HTC a while ago, you can mail them your phone and they can do repairs. Just go to their website, it is under the support section. Unfortunately for T-Mobile replacements, one of the first things they ask is "Is the LCD screen working?"
SolemnWishing said:
I called up HTC a while ago, you can mail them your phone and they can do repairs. Just go to their website, it is under the support section. Unfortunately for T-Mobile replacements, one of the first things they ask is "Is the LCD screen working?"
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I read on here that HTC charges likes $250 for repairing the screen tho, that's insane. I'm willing to pay a REASONABLE price to get it fixed by someone who knows what they're doing, but if the repair is gonna run me more than I paid for the phone and more than 50% the cost of a NEW phone, I'll suck it up and do it myself.
I can fix it for you, I have built a working G1 from two, one that was liquid damage and the other with a shattered lcd and digitizer. Where are you located, i am in alabama... now if you damaged the cable to the lcd, then it would require purchasing a new one. The lcd goes for $65 to $70 and the digitizer goes for about $80 on ebay.
Turboteg1 said:
Where are you located, i am in alabama.
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I'm in DC, so mailing it to alabama is less than ideal. I'm exploring other options, thanks!
odds are you are gonna have to mail it off somewhere unless you do it yourself. i have had MANY phones and taken all of them apart to fix one thing or another, i never had any worries about my work and i never had a service manual. if something where to go whong with this phone i would be more confident in my ability to fix it since i can go find a service manual online
My sprint store won't replace my Hero with dust under the screen >_<
So if I brick it, they will, correct?
Would brick by pulling battery during radio update or something.
Yeah...this is against your contract and such...if they can prove you bricked it they can say no...
This is incredibly unethical and results in higher costs for all of us. I understand you're upset that you have dust under your screen, but intentionally bricking your phone to get a replacement, that cost only gets passed on to everyone else.
I guess that you could argue that the product was defective and they ought to replace it anyway, but a little dust under the screen isn't the end of the world is it? I've got chipped paint on my back button and the case has a small crack where the mini-usb plugs in, should I brick my phone just to fix those minor issues?
ASULutzy said:
This is incredibly unethical and results in higher costs for all of us. I understand you're upset that you have dust under your screen, but intentionally bricking your phone to get a replacement, that cost only gets passed on to everyone else.
I guess that you could argue that the product was defective and they ought to replace it anyway, but a little dust under the screen isn't the end of the world is it? I've got chipped paint on my back button and the case has a small crack where the mini-usb plugs in, should I brick my phone just to fix those minor issues?
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I'm completely OCD about these things. Once I notice an issue that I didn't cause, it bothers the complete hell out of me.
Just take it to a local repair shop and pay the cost to have it cleaned/screen replaced.
intx said:
I'm completely OCD about these things. Once I notice an issue that I didn't cause, it bothers the complete hell out of me.
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Asides from all of that, as already mentioned this is unethical, and also illegal, you would be committing fraud. This is something in the same vein as insurance fraud. I don't condone such things. There are guides on the internet on how to openup your phone and clean out the dust, probably guides on how to stop it from happening again, look them up and give that a shot if the dust bothers you so much.
rayborn said:
Just take it to a local repair shop and pay the cost to have it cleaned/screen replaced.
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I absolutely refuse to pay extra money to fix a defect in a phone I've only had for a few months.
So take it to a Sprint shop and they'll blow out the dust for free.
intx said:
I absolutely refuse to pay extra money to fix a defect in a phone I've only had for a few months.
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Then open ur phone and clean it urself, seriously why do ppl think their entitled to sh*t nowadays? if you can flash ur phone then open the shell and clean it out.
entropism said:
So take it to a Sprint shop and they'll blow out the dust for free.
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He said he did that and they wouldnt.
How do u guys get dust under the screen? Om. Truck driver and see tje worst conditions ever, from scorching heat to freezing cold with everything in between n my phone still looks bew after a few months and many drops andi cary it in my pocket.
I would have to agree that the best option, (being money free) is to follow a guide to open up your phone and cleaning it yourself unless of course you would be voiding your warranty. However that seems to be not the case here.
to brick it, flash a gsm radio or rom. BUT "if" they catch it you will be charged for a new phone.
Nate14 said:
I would have to agree that the best option, (being money free) is to follow a guide to open up your phone and cleaning it yourself unless of course you would be voiding your warranty. However that seems to be not the case here.
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no need to clean it, just call sprint and they will send you another phone. i did and i got a new one a week ago. sprint knows about the dust defect.
Uhmmm. The answer to your question is yes. The bricked hero is going to go into a bucket of hero's at the HTC repair center and probably be recycled. There is no forensics team waiting to check every phone because of HOW it got screwed. I would keep it all stock though so if they do read it they wont see something that hasnt been released yet.
I would say the radio update trick may brick it but it would be best if the phone didnt even power on.
Also, don't feel bad. I am ocd about this stuff too and if I had dust under the screen in one hand, and a company like sprint trying back out of responsibility in the other, I would do the same thing. I could go on and on but its up to you to decide what the "right thing" to do is. And I personally feel that they should cover this stuff, so I have no moral or ethical problems with forcing a company to own up and care about their customers. Just be sure to take it to a sprint store you have never been to before.
FYI- I am a Sprint employee.. and I can tell you that as long as you're going to a COMPANY OWNED Sprint store, they will clean the dust out for you at no charge since you're still in warranty. If they do not, ask for a manager and let them know you don't want to have to email [email protected] (yes this actually works, and his executive escalation office really does read these emails.) If it is a repeated issue, they will eventually replace the phone for you, but it will likely be a reconditioned model (which are just as good as new.) The Hero comes apart very very easily and is very simple to clean. Good luck!
a99tandem said:
FYI- I am a Sprint employee.. and I can tell you that as long as you're going to a COMPANY OWNED Sprint store, they will clean the dust out for you at no charge since you're still in warranty. If they do not, ask for a manager and let them know you don't want to have to email [email protected] (yes this actually works, and his executive escalation office really does read these emails.) If it is a repeated issue, they will eventually replace the phone for you, but it will likely be a reconditioned model (which are just as good as new.) The Hero comes apart very very easily and is very simple to clean. Good luck!
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sprint tried to clean my dust but refused to take apart the hero in fear of breaking it or getting fingerprints on the lcd. the blew out what they could and hooked me up with a new phone, no questions asked.
flexgrip said:
Uhmmm. The answer to your question is yes. The bricked hero is going to go into a bucket of hero's at the HTC repair center and probably be recycled. There is no forensics team waiting to check every phone because of HOW it got screwed. I would keep it all stock though so if they do read it they wont see something that hasnt been released yet.
I would say the radio update trick may brick it but it would be best if the phone didnt even power on.
Also, don't feel bad. I am ocd about this stuff too and if I had dust under the screen in one hand, and a company like sprint trying back out of responsibility in the other, I would do the same thing. I could go on and on but its up to you to decide what the "right thing" to do is. And I personally feel that they should cover this stuff, so I have no moral or ethical problems with forcing a company to own up and care about their customers. Just be sure to take it to a sprint store you have never been to before.
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In other words, your telling him its ok to commit fraud, which is a felony. Its because of people like you, that a cell phone costs $500, pc's cost $1000's, insurance rates are high, health care is so expensive, etc.......Fraud accounts for probably a good majority of the cost of products and services. Imagine what it would be like if everybody actually took responsibility for their actions...Ah well..that'll never happen in this society that thinks it's entitled to everything for free.......
intx said:
My sprint store won't replace my Hero with dust under the screen >_<
So if I brick it, they will, correct?
Would brick by pulling battery during radio update or something.
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Use the OPEN enrollment on sprint to get TEP. (they have special now till the end of the month).. then take it in have them 'diagnose' it, and the worse case you pay 50 deductible to get it replaced, keep TEP until your satisfied.
I can usually get out of the TEP deductible by just going to a repair center and waiting for them to fix it.
Maybe that will work.. I had gone through 8 sprint moguls on TEP and never once had to pay the deductible by doing things this way.
TEP on smartphones is $100 not $50 deductible.
OK, first off... The OP never said he tried to fix it, he said he tried to REPLACE it. For all we know, he didn't go to a corporate repair store, just a sales location.
Second, for Fixxxer: if you went to a repair store and they felt uncomfortable opening up your hero? Change stores IMMEDIATELY. They're trained and paid to open up phones, if they can't do that, they're worthless.
Finally, Kkruse: The deductible is $100, hasn't been $50 for smartphones in over a year. Besides, a deductible should only be used for the following: Water damage, physical damage (I'd rather pay $120 on the spot to get it fixed), theft/loss, fire damage, complete devastation (aka motherboard shattered into more than 2 pieces). If you use the deductible for dust, send me the $100 instead, it'll get more use. Half of your insurance goes to free in store repairs. Guess what dust is covered under?
I dropped my hd2 on concrete and cracked the screen but everything still works perfectly fine. now ive gone over all of my choices and they are:
(i do not have insurance of any kind)
-Buy a new digitizer (which is what i believe to be broken) and replace it myself, which ive heard is either very hard or not possible(risk destroying the lcd in the process
-buy an already assembled digitizer+lcd screen and totally replace my screen (which is more expensize but less easier to screw up in the repair)
-send it to htc
so these being my three options, what do you recommend i do to solve my problem? thanks
take out insurance with such a great device, lol sorry send it to HTC man, do you really wanna break it even more, and secondly don't drop it??
As you stated the first option is insanely hard and really not recommended unless you are a proffessional.
the second option is a little easier and there are relatively good guides available,
after a quick search, here is a very good set of pictures showing the process:
http://www.pdacenter.ru/razborka/htc_hd2/
there are more guides available and I have a .doc file with a guide in it if you need further help.
the third option is pricy but obviously the safest. If money is not a serious object for you I would be leaning towards this. unfortunately you do own a very expensive phone so you are somewhat expected to be able to pay the huge repair fees associated with it.
So the choice is obviously entirely yours but i would lean towards a 3>2 > 1 decision depending on your money situation and your skill in micro electronics.
As the above poster does say insurance is a neccessity with this device, generally insurance for these phones is between £3-£5 a month, really not a bank breaker.
Xp3RiM3nT said:
As the above poster does say insurance is a neccessity with this device, generally insurance for these phones is between £3-£5 a month, really not a bank breaker.
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I pay £120 a year to insure mine. I'd not trust a £3 policy that's for sure!
what do you get extra froma £120 insurance?
i have checked my insurance documents and the only things it doesnt cover are general wear and tear and if the phone gets damaged during a war (why this is stated I have no idea )
It does however specificaly mention it covers accidental water damage and also damage from broken screens and cases.
so I really dont see what I would be missing from this insurance over some more expensive insurance?
Xp3RiM3nT said:
what do you get extra froma £120 insurance?
i have checked my insurance documents and the only things it doesnt cover are general wear and tear and if the phone gets damaged during a war (why this is stated I have no idea )
It does however specificaly mention it covers accidental water damage and also damage from broken screens and cases.
so I really dont see what I would be missing from this insurance over some more expensive insurance?
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Maybe I am just paying for the 'privilege' of being with O2UK, sounds about right.
mines not with a carrier, they always rip you off since they can pretty much guarantee people will take their insurance if they just add it on automatically. Just need to do a bit of price comparison to find the best.
Mine probably isnt the cheapest but it does cover all the things I need it too, some of them are a little sketchy on water damage and screen replacements.
Xp3RiM3nT said:
mines not with a carrier, they always rip you off since they can pretty much guarantee people will take their insurance if they just add it on automatically. Just need to do a bit of price comparison to find the best.
Mine probably isnt the cheapest but it does cover all the things I need it too, some of them are a little sketchy on water damage and screen replacements.
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Who is your policy with? I could really do with canceling mine then. The only reason I pay so much is I've had 2 replacements with my Diamond a year or two back and one with my Kaiser 3 odd years ago, they had no qualms about swapping the phones at the door and just giving me a new one.
Most will insist you send them back and they leave you phoneless for up to a week before they will send a replacement.
I hear what you saying about carrier insurance but mine is £6 a month with virgin and im covered for anything so didn't do to bad out of that
hey check here for a list of 3 insurers:
http://www.comparethemarket.com/more-products/mobile-phone-insurance/
I am with betterbuy but all three insurers use Citymain Administrators:
http://www.citymain.com/da/21920
(yours probably does too, since they are the most common insurer )
so you are going to get the same level of service from all of them it just depends on what price you want to pay versus how many extras you want.
Insurance2go = £40 per year for everything except loss and £54 including loss
js is £59 for everything excluding loss
betterbuy is £19.99 for accidental damage, £39.99 for accidental damage + theft and £49.99 for everything.
js has the best wording in their policy documents (and the lowest excess)but they do not cover for loss
betterbuy and insurance2go have almost exactly the same policy document but betterbuy is slightly cheaper for the same level of cover.
hope this helps a bit.
I didn't do completely exhaustive research so I may be wrong on somethings.
I ended up phoning them up to clarify they covered certain things, like screen damage since before I got my hd2 I saw a lot of posts about cracked screens.
Oh yes regarding the swapping the phone at the door, that is very nice but I do have many spare phones (life of a techie ) so I do not really need that level of service.
Xp3RiM3nT said:
hey check here for a list of 3 insurers:
http://www.comparethemarket.com/more-products/mobile-phone-insurance/
I am with betterbuy but all three insurers use Citymain Administrators:
http://www.citymain.com/da/21920
(yours probably does too, since they are the most common insurer )
so you are going to get the same level of service from all of them it just depends on what price you want to pay versus how many extras you want.
Insurance2go = £40 per year for everything except loss and £54 including loss
js is £59 for everything excluding loss
betterbuy is £19.99 for accidental damage, £39.99 for accidental damage + theft and £49.99 for everything.
js has the best wording in their policy documents (and the lowest excess)but they do not cover for loss
betterbuy and insurance2go have almost exactly the same policy document but betterbuy is slightly cheaper for the same level of cover.
hope this helps a bit.
I didn't do completely exhaustive research so I may be wrong on somethings.
I ended up phoning them up to clarify they covered certain things, like screen damage since before I got my hd2 I saw a lot of posts about cracked screens.
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Thanks buddy I really appreciate you taking the time to research it on my behalf, that's a bit more than I expected!
Kalavere said:
Thanks buddy I really appreciate you taking the time to research it on my behalf, that's a bit more than I expected!
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Your welcome, didn't take too long just had to retrace my steps.
I too cracked the glass and decided to have a go myself, i waited more than a week for the glass, followed the instructions and dismantled the phone without much hassle, just screws, plugs and a few stickers. Separating the glass from the lcd was another matter, i ended up breaking the LCD (quite badly) and had to order that too (another week). From what i've read more people break the Lcd than don't, specially on the first attempt. Also you have to de-solder the digitizer and Lcd apart and solder back again. No small task in it's self considering how small the contacts are. If you're not in a rush and want to save some money order the digitizer, try your best and if need to order the Lcd after you break the old one ;-)
If you really need to get it done in one go order both, if you do manage to do the job then sell the spare Lcd on ebay.
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
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First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...
They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol
Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/
I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?
Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.
After dropped my new Note 3 into toilet, I dried it using traditional rice method. While after 3 days the phone was able to switch on, the screen did not work properly.
So I brought it into a Samsung designated repair shop, those guys disassembled the phone for inspection, then told me that the damage to mainboard is not as bad as it would be, but the screen is messed up so I would need a replacement screen for £150(roughtly $250).
I have been keep hearing that water damage is non-repairable because the corrosion is progressive, and while you and fix one part, other parts likely to go off after a few months one by one. And if this is true, I seriously doubt if I should pay £150 to replace that screen, maybe a better option is to pay £280 for a new galaxy not 2, £300 for a Nexus 5/LG G2
What do you guys think?
RE:
Hi,
if warranty is still valid after it - it's worth to pay, IMHO.
..
Nazyras said:
Hi,
if warranty is still valid after it - it's worth to pay, IMHO.
..
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No, it doesn't.
I bought this phone during my trip to HK, the phone is genuine new phone, but doesn't come with warranty.
I am hoping that the repairer would give me some guarantee, but this is still under negotiation.
Nexus 5 is only 240£ at carphone warehouse sim free.
Bargain.
punkstoner said:
Nexus 5 is only 240£ at carphone warehouse sim free.
Bargain.
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Really?! I thought they where 300+
Sent from my SM-N9005 using Tapatalk
celderic said:
Really?! I thought they where 300+
Sent from my SM-N9005 using Tapatalk
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Dropped them to £240 on Monday
Talk to the repair company again, they offer no guarantee once the phone leaves the shop??!! And they say, the phone might work in shop and might stop work out of the shop, but that's not their concern. All they can do is to take £150 and replace the screen, and wish me good luck??!!
I don't like the attitude, but as much as I hate to admit, water damage is probably non-repairable and to get it back working is probably just a wishful thinking.
Pure water by itself won't do any damage to the phone, it's the impurities that cause the issues, from mineral deposits left behind to actual short circuit. If it was salt water damage (dip in the ocean for example) I wouldn't even bother, but with fresh water it's more of a gamble, since it's impossible to say what deposits are left behind where, like chlorine for example. As far as repair shop goes, I don't blame them at all. They only charge you for screen replacement, why would they warrant the whole phone? The phone could fail in the future for reason totally unrelated to the issues you have now and they would still be on the hook? I think they should only warrant screen, the part they actually worked on. It's a gamble and only you can decide, but you already gambled by buying the phone without warranty nor insurance and see how that came out, so maybe you're not lucky enough to be a gambler?
pete4k said:
Pure water by itself won't do any damage to the phone, it's the impurities that cause the issues, from mineral deposits left behind to actual short circuit. If it was salt water damage (dip in the ocean for example) I wouldn't even bother, but with fresh water it's more of a gamble, since it's impossible to say what deposits are left behind where, like chlorine for example. As far as repair shop goes, I don't blame them at all. They only charge you for screen replacement, why would they warrant the whole phone? The phone could fail in the future for reason totally unrelated to the issues you have now and they would still be on the hook? I think they should only warrant screen, the part they actually worked on. It's a gamble and only you can decide, but you already gambled by buying the phone without warranty nor insurance and see how that came out, so maybe you're not lucky enough to be a gambler?
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This is my second phone in 6 months, previous one was a Note 2, which was stolen.
So lucky wise, I am afraid I donnot have much atm.
Ouch, really sorry to hear that. Whole screen with digitizer and frame costs about $235 in US, so 150 quids with labor does not seem expensive, considering.
If it was me, I'd bite the bullet and buy a new phone. It's a HK phone as well as probably giving problems later on due to the corrosion issue. HK phones are a bit of a pain when going for custom ROM/Recovery or kernels so adding that to the issues of possible unreliability and you've got a problem.
Maybe ask the repairs people what they would give you for it for spare parts?