Database Users

Email setting on dual touch

I can not use any of my email accounts (gamail, yahoo) on my phone,
when I press send/recive appears message:
cannot connet with current cooneting setting, if you want to change go on connection settings
but my internet (Explorer or Opera) is working perfectly
if anyone have a clue please save me

Did you set up the incoming/outgoing servers manually?
I'm not sure if it's the case but I registered at izymail.com and then used the izymail servers and it works a charm.
How about you try that?

E-Mail issue to be solved!
What providers (GSM and mail) do you use?
I do have the same problem and several others posted exactly this issue in several other threads.
This definitely is a problem which hasn't been solved.
Isn't there a charming developer out there who knows how to solve this
By the way, recommending to change the e-mail provider does not really help and obviously not solve the issue!

Did you choose a connection in Email setup? My Dual asks me which connection (internet, business, vpn etc.) to use. It's in the window for smtp server under advanced options. There you can select the correct setting. Maybe you have the wrong in there.
Cheers, Dennis

Maybe there's a proxy set in your 3g connection. I have vodafone and is automatically setups a proxy, which causes email and live messenger problems. Just disabling the proxy in connection settings worked for me.

No Proxy
I figured something strange out. If I disconnect the 3G connection in the Comm manager, then press send/receive the device once connects with the e-mail server and even downloads the headers. As soon as I want to download an e-mail I get the same message again: "Could not connect to server, check your inbox account login-information"!
That drives me insane! If I disconnect again from 3G and then press send/receive it works again - JUST ONCE.
It's the same for POP or IMAP.
Would be nice if somebody could help out.
Thanks in adavance

I have had exactly the same problem since I installed the Mary 6 ROM on my touch dual and have the problem with two different email accounts so It's definitely not an issue with those settings.
When you install the new ROM it auto detects your network (I'm on T- mobile UK) and sets up all of the connections automatically so I'm guess the problem lies there.
Does anyone know where I can verify that these settings are correct?

matcrads said:
I have had exactly the same problem since I installed the Mary 6 ROM on my touch dual and have the problem with two different email accounts so It's definitely not an issue with those settings.
When you install the new ROM it auto detects your network (I'm on T- mobile UK) and sets up all of the connections automatically so I'm guess the problem lies there.
Does anyone know where I can verify that these settings are correct?
Click to expand...
Click to collapse
I had the same problem on t-mobile uk after flashing the new official 6.1 rom.
I solved it by disabling the proxy server START-SETTINGS-CONNECTIONS-CONNECTIONS-MANAGE EXISTING CONNECTIONS-PROXY SETTINGS. Internet access still works I also did a hard reset after flashing the rom, but that may not be relevant.

Help, really annoying problem!

Hi
Hoping someone can help me!
My Touch HD has been working fine up until yesterday, and now for some reason it is no longer sending emails. I know the settings are right because it was working fine until yesterday.
I have done a hard reset, and installed an alternative ROM but still no luck. My email server itself is working fine.
Any ideas please, it's driving me mad!
Thanks in advance.
Ben.

Anyone help!

Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.

MrRalphMan said:
Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.
Click to expand...
Click to collapse
Also are synchornising your mail by using WiFi or 3G
Provide Sreenshots if you can

Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.

davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D

Yup, sounds like I am having the same problem as DaveHodgkinson.
Can download emails fine, can access the internet fine. Just can't send emails. I know all my settings are correct as they were working fine previously, plus I can send/receive via Outlook and webmail absolutely fine. I have a QIQ hosting package with my own domain that I use for email.
I have read about other people having this same error on their WinMo devices, but have not been able to find a working solution for it.
The error message I get is "the message could not be sent. Check that you have network coverage and that your account information is correct. The try sending again".
Well I do have network coverage, and the account information is correct, so what next!!
This fault renders a major function of the phone unusable.

I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.

Cheesy Dave said:
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D
Click to expand...
Click to collapse
Great thanks for the advice - I'll give TMobile a call and let you know what they say

Shonky* said:
I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.
Click to expand...
Click to collapse
From searching google this problem appears to be too widespread to be operator specific. I have tried an alternate port and that also fails. I am on o2.

anybody anymore ideas?

Planetgong,
If you are on O2 UK, this worked for me:
If you can't get your own email providers SMTP settings to work then you can use O2 settings for sending email (while keeping your own email provider for incoming email). To do this your main email settings should look like this...
Outgoing Mail Server (SMTP)
Host Name: smtp.o2.co.uk
User Name: [email protected]
Password: youro2password
Your Advanced settings should look like this...
Outgoing Settings
Use SSL: Off
Authentication: Password
Server Port: 25
If you can't remember your O2 username and password (you will have registered this when you activated your phone) then just register another one at www.o2.co.uk (the 'Register' link is near the top left corner).

Hi
Thanks for the reply. I've just tried that but get the same error message. Can you tell me where I can find the advanced settings?

Planetgong,
Assuming you can log onto your o2 mail box on your PC/laptop. And sign out again.
Go through email setup, my outgoing mail server is smtp.o2.co.uk, tick outgoing server requires authentication, untick use the same name and password. Under "advanced server settings" (at bottom of screen) have both boxes unticked. Make network connection O2 active (not The Internet).
done and next.
Enter O2 user name and password
continue to end of setup.
Then try it!!

Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?

I've also got the .cab fix installed linked to by the traceyandmatt site.

Juggler258 said:
I've also got the .cab fix installed linked to by the traceyandmatt site.
Click to expand...
Click to collapse
Would be nice to know how it works!THX

davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'

freggelfrot said:
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'
Click to expand...
Click to collapse
Proxy is unchecked, still no access. Can I return the phone on the basis it isn't able to perform all the functions it is supposed to?

planetgong said:
Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?
Click to expand...
Click to collapse
Didn't work for me! couldn't send any email anymore! Restored a backupfile

T-Mobile IMAP sync issue!

Have setup my HD2 on t-mobile using the automated wizard, i can browse the internet fine using opera, but each time i want to check my IMAP account i get the following message: "Cannot connect with current settings".
If i switch to WiFi it works perfectly, so my email settings are correct. And my internet settings on 3G are correct as i can browse the internet, but for some reason i cant download email over IMAP. Is anybody else having similar issues?
Nb. I'm in the UK.
thanks.

Try turning off the proxy server in connection settings.

Thanks that worked a treat, so much for auto-configuration

sorry if I post it here, but I have an issue with my web.de imap account, wich is that it only shows me messages back till wednesday when I got my phone and set up the account. all messages prior to that date are not shown. neither in my trash, nor in any other folder. and I accidentally deleted a message and it is still there according to my web.de account, but my hd2 doesn't show the message anymore. is there something wrong with the way the hd2 flags messages in imap?

i actually rang up TMobile technical support to ask them what the proxy was for and why it is added in the auto config settings. they had no idea. they could only tell me what it was supposed to be, not why.
Seems like most programs prefer not having the TMobile proxy set.

Maybe there isn't any proxy necessary and it's a problem with the htc mail app itself. see my case above, that's surely not web.de problem but something wrong with the htc mail app. but I can't figure out what and why.

HTC Peep login problem

Anyone else having problems with HTC Peep? I can't get it to login to any twitter account, just gives me a login failed (wrong username password type message).
Also use moTweet with no such problems (but would like to use Peep too to stay logged into one account)
It did work once, but not for a week or so now.

yea im getting that too. I think its part of the general network problems that constantly afflict this buggy phone :-(
I get mail connection issues while opera works fine.. I am starting to think it might be something to do with the way the programs call the network interface in WinMo.

tomdel said:
yea im getting that too. I think its part of the general network problems that constantly afflict this buggy phone :-(
I get mail connection issues while opera works fine.. I am starting to think it might be something to do with the way the programs call the network interface in WinMo.
Click to expand...
Click to collapse
I had a Google around and it seems some Android users were getting some similar problems with Peep in Sense UI. Wonder if it's more to do with the Peep app rather can a network issue?

Anyone else getting this problem?
Appreciate if you use Peep and it's working you post a reply too (realise that many others will be using other twitter apps instead due to peep being a little limited in functions)

Hi,
I am on vodafine UK and peep works without any issues on my HD2. On hero, Peep works on wifi as and other networks but does not work on Vodafone UK(regardless of the AP settings).
Vodafone is not blocking the ports, however they are certainly manipulating the incoming data to the devices. Some applications get affected from this process. While there might be other work arounds, I have noticed that using SSL for web requests in the applications resolves issues. For instance, an application I was working on was working ok on wifi deserializing json data from the server but it was failing to do so on Vodafone data connection. Using https instead of http on the server fixed the issue. Of course, this is a fix that need to be applied within the application.

planty said:
Anyone else having problems with HTC Peep? I can't get it to login to any twitter account, just gives me a login failed (wrong username password type message).
Also use moTweet with no such problems (but would like to use Peep too to stay logged into one account)
It did work once, but not for a week or so now.
Click to expand...
Click to collapse
I had the issue with mine too so I created new account on twitter. After sucessfull login there I went back and all was ok. (It is the trick found by some1 else here...)

I've had it not work a couple of times, but 99% of the time it works all the time

it only works with my vodafone if I disable the proxy.. otherwise it only works with wifi..
but when I switch from wifi to 3G, the first time the applications try to connect again.. also weather etc. I get a connection error, althought the 3G/H icon flashes. also after a reboot.. but when I try to connect again it works fine..
not a real problem as I hardly use wifi on it as the 3G connection is really fast and at home the computer is always on and within reach..
when you disable the vodafone proxy, you won't be able to get in the live portal site and/or use those services.. but who cares about that..
generally this fixes a lot of things in the phone, as everything connects to "The Internet" by default. But the vodafone automatic settings screw them up. With the proxy disabled the The Internet account works again and this means it will use wifi when it's on, if not it will use 3G. With the proxy disabled you can also set your mail accounts to "The Internet" instead of "Vodafone live!" and it can receive mail over wifi and 3G.

I tihnk mine worked with T-Mobs 1.43 ROM, but since using 1.61 (and a dabble with 1.48) mine only connects to Twitter through WiFi, not through GSM or 3G. The same is true for MSN messenger too.

Wohoo!!! Fixed it. The key is that you need to update the connections database, reboot and THEN disable the proxy.
1) Goto Settings > Wireless Controls > Tap Data Connection (the label, not the switch)
2) Tap menu, then Update Database
3) Follow the instructions and then OK the reboot.
4) Once restarted, goto Settings > Menu, All Settings. Then Connections, Connections again, then Set up my proxy server.
5) Disable the proxy and you're all set.
WOHOO!!!!

Have Twitter changed something recently? I used to be able to connect using Tweetdeck & Digsby on my PC, as well as the HTC Peep app and moTweet.
No it seems I can only be logged on with one of these applications, or maybe I am barking up the wrong tree.... deffo wouldnt work on HTC HD2 until I logged out of my PC app.

DavidC1980 said:
Wohoo!!! Fixed it. The key is that you need to update the connections database, reboot and THEN disable the proxy.
1) Goto Settings > Wireless Controls > Tap Data Connection (the label, not the switch)
2) Tap menu, then Update Database
3) Follow the instructions and then OK the reboot.
4) Once restarted, goto Settings > Menu, All Settings. Then Connections, Connections again, then Set up my proxy server.
5) Disable the proxy and you're all set.
WOHOO!!!!
Click to expand...
Click to collapse
thanks for the post. glad that you ve solved it. didnt work for me I use htc hd2 in Turkey, with Turkcell. I ll post the solution too if I hopefully find it...

TMOUS unfortunately, there is no UPDATE DATABASE, in my data connections.

may sound stupid, but this happens to Peep if you ever used Opera Mobile 10 for Twitter. Solution: log in to Twitter via OM10 and force manual logout there. Peep should be OK afterwards.

DavidC1980 said:
Wohoo!!! Fixed it. The key is that you need to update the connections database, reboot and THEN disable the proxy.
1) Goto Settings > Wireless Controls > Tap Data Connection (the label, not the switch)
2) Tap menu, then Update Database
3) Follow the instructions and then OK the reboot.
4) Once restarted, goto Settings > Menu, All Settings. Then Connections, Connections again, then Set up my proxy server.
5) Disable the proxy and you're all set.
WOHOO!!!!
Click to expand...
Click to collapse
i don't find those controls. I changed my password on Twitter, then tried again via Peep. I did this while on mobile network (wifi turned off). Now all is fine on wifi and 3G.
HTC Desire

schnooller said:
may sound stupid, but this happens to Peep if you ever used Opera Mobile 10 for Twitter. Solution: log in to Twitter via OM10 and force manual logout there. Peep should be OK afterwards.
Click to expand...
Click to collapse
Wooohoooo!!!
Works for me!!!!!
Thanks a LOT!!!!!

schnooller said:
may sound stupid, but this happens to Peep if you ever used Opera Mobile 10 for Twitter. Solution: log in to Twitter via OM10 and force manual logout there. Peep should be OK afterwards.
Click to expand...
Click to collapse
This solution worked for me too, but i'm now back to my original problem, which is that when i tell htc peep to update... it restarts sense. I cannot for the life of me fathom how this is even possible.

mesmorino said:
This solution worked for me too, but i'm now back to my original problem, which is that when i tell htc peep to update... it restarts sense. I cannot for the life of me fathom how this is even possible.
Click to expand...
Click to collapse
Your current issue seems to be effect several people. I even had the issue this afternoon but it has gone away now.
http://forum.xda-developers.com/showthread.php?t=763715

Dead Peep
Guys - check out this thread
http://forum.xda-developers.com/showthread.php?t=763715
It's obviously an HTC Peep issue as many have installed other Twitter clients and they're working OK.
EDIT: I tried schnooller's advice (above) and logged OUT of Twitter.com using Opera on my HD2. Closed Opera, then relaunched Peep..and it's all working fine now

hello
i also have same probs it shows account is forbidden in htc hd2
any body have solution.

Email cannot be downloaded

Why i can't download my email to my new HTC HD MIni? I have put all the necessary thing such as pop/imap and my internet line is always there?? the message is "message cannot be downloaded to your mobile device . make sure you are connected and that your email account settings are correct. Then try to download messages again". I have chehck the settings and my internet is Ok, but the message still came out and my email still cannot be downloaded. Why and Why? is it the hardware defects?

I think you have to change the
advanced settings in your internet
mailbox (internet>(your provider) internet)

i have set it to my internet provider (Digi WAP Settings) but still can't work...i afraid its the hardware failure....i don't know what to do now...