Hi, I'm having a big problem with my device, I've bought the European version and didn't touch the ROM or radio for a cool 3 months, but I often update to the latest Cookie HT, and lots of different apps. Then it got a weird behavior that if I use the device and it got a little hot it would restart by itself and after the restart got stuck on the white logo screen. It would happen often when plugged and Activesynced to my computer.
I lived with this situation for the past month but now I had enough, I've updated the radio to the latest I could find, and the ROM to Energy with Cookie HT.
Now it's worse, I can't get it to stable on the Home screen, I can see it but can't play with anything, stuck...
And BTW when it get stuck the bottom of the phone is quite hot, even if I left it for quite some time.
Edit : The Sense UI isn't loading and it actually a good bug, cause the device is running smoothly even on ActiveSync. It feels like the CHT is to blame, at least the latest one to date.
Edit 2 : Sorry, I was wrong, now it got stuck during SPB backup restoring connected to ActiveSync.
Edit 3, Sorry 2 : I've let it cool, turned it on and somehow the CHT is back and working wonderfully, this is weirder then I thought.
Edit 4 : I've managed to run Android 2.1 Desire and it was running good until it got a little warm and then froze. I'm beginning to suspect this is a hardware issue.
I realy need help feaguring this one out.
I've replaced a couple of Radio versions and this device keep jamming up, it's now unusable. I need to get it relaxed and cold before I try to turn it on again.
Can it be that the ROM is responsible ? should I go back to the stock with no mod at all (it would KILL me though).
I'm frastrated and thinking of selling the phone if anyone would buy this piece of crap.
i am in the same boat mate.
mine is going back to htc tomorrow.
In the end i removed everything and took the rom/radio back to stock still the 'heat' issue exists.
It has been like this on test for nearly two weeks if i try to run the youtube app the phone switches off anything more intense and it hard resets itself.
I have learnt that if you leave it too cool down battery out etc it will switch back on and if you do nothing but make phone calls it will be ok?
Having read alot it appears this issue happens if the device goes over a certain temp. For example folks have been moaning about the phone switching off if used in a car whilst charging running sat nav.
I advise you to contact htc as i have done.
you may have already done this, but did you do a task 29 before flashing the rom (task 29 wipes the phone and gives you a clean base to start from). Also delete the application data on your mem card(important). If your phone wont boot you can enter the bootloader by removing batt and holding vol down as soon as you you put the batt back in,This will put you onto bootloader screen ( if you have hspl installed?) from here you can do task 29 and reflash your chosen rom. Oh and make sure you have required radio for the rom you choose. hope this is of some help thought id try
Just wanted to update that HTC took an effort and accepted my unwarranted device for fixing. They replaced the board and sent it back on their expense. The device now is working flawlessly !
Thanks to HTC for a GREAT customer service and support !!!
Related
I make a ROM upgrade for WM6(1st versions) three week past.
Works for 2 days and after this, when i reset or turn ON, show the Rom versions numbers normaly and when it should enter in Mobile Windows, the screen distorts and they show some vertical lines.
I try reinstall the others ROM, but nothing.
What i do.
Thanks,
Fersoft
Wish I could help
Sounds like its been dropped or knocked. I've never heard of anything like this previously. I've been upgrading for years on all types of htc phones. I may be corrected but I do not see how a ROM can ruin your model in this way.
Have you got the original back up of the ROM that you started with?
I can olny enter in USB mode.
What ROM to RESERT completly my Pocketpc ?
Thanks any help.
Have you tried to flash an original ROM from the three color screen?
WM6 is the problem...
I got the same problem as you dude.... sounds like crossbow version isn't really suited for prophet. And I guess we'll get more and more of these troubles while more and more users are tested it (at least the first versions). I guess it has something to do with power management, and the way WM6 handles the battery. Mine got better after I flashed it back to WM5, but it still had the problem, and I had to send it back to warranty...
While you find a "solution", you can get it to work again for a few hours by letting it turned off for a few hours, battery out. That way I could flash it back to another rom. But still, after a few hours it would crash or reset itself, and you'll have to let it off without battery for a moment...
If an admin read this, I guess it could be VERY usefull to stick it to let people know they can arm their device that way.
Good luck
Amazing. I got exactly the same problem.
I am back to WM5, however, I still cant use the phone properly. After ten minutes into a phone call it crashes. When I reset I get until the OS loading screen (sometimes it even omits the radio rom number which usually comes between the SPL and OS). Then the screen distorts and thats it.
If I get the battery out for a short while and then connect it to the charger, I can restart the phone after 1-2 hours and it will load properly. However, again after 10 minutes into a phone call it crashes.
Any idea if a new battery would help, because I get more and more the feeling that something is actually wrong with the power/battery system.
Is WM6 even a final version?
I don't see any equipment running WM6 as of now, that's why i asked.
really? I don't think so.
However, every MS software still has a lot of a bug....
I have the same problem, but now even a bigger problem !
I have NO backup!
I don't know how to get it back to the original rom because mine freezes with the screen when the os version is in screen!
Damn, I only got the phone back for 4 hours because is was getting repared for a speaker failure.
and isn't that ironic..
Hi,
Phone info :
ipl : 3.08
SPL: 3.08
GSM: 01.12.10
OS : 4.0.0.0
Using a rom i upgraded a year ago.
So yesterday i decided to update my music on the phone, so not a big deal, but when i tryed to play 1 my telephone said it was out of memory and just went really slow, so i decided a reset, bad move.
After the reset it goes to the 2nd loading screen and just hangs there, i cant do anything.
When booting i can go into the screen with all the colors. (gotta press the cam button).
I already googled 2 days but cant find anything to fix this.
Any idea's ?? or is my phone dead ?
didnt remember this forum to be this dead.... any word ?
All my snarky comments about your misplaced impatience can be set aside for later abuse.
For now, here's how you fix it:
Charge on a wall charger with phone turned off. Verify green light before going any further (flashes don't work on less than 50% charge, and a full charge is the only way to be sure when you can't boot the OS).
Let it boot until it's stuck in bootloader mode (the three-color screen).
Hook it to a computer that you have previously synced to the phone with. Verify that "USB" appears in the bottom of the screen. If not, you're probably hosed.
Flash the ROM you loaded again (or get another ROM, doesn't matter...the one in my Sig is pretty nice, if you re-skin Manila after loading it). If you unlocked this phone before adding the ROM you last had, do NOT flash back to OEM ROM unless you can flash a ROM that removes the unlock (for G4, it's the Remove HardSPL procedure).
After that, you can stave off a lot of these kind of memory problems in the future by loading some kind of RAM indicator (QuickMenu has a built-in one, can manage running programs, and gives you a Windows desktop-style start menu for programs instead of the dumb endless folder parade) to let you know you have too many programs running, and you need to do a soft reset every once in a while, just to jog it clean. It also would be wise for you to load a cleaner to clear out your temp files...you'd be shocked how much crap piles up under the OS when you're not looking.
One last thing, do us a favor and put all your phone's info in your Sig...it helps others have a strong footing for making suggestions...not everyone would know off-hand that you have a G3 or a G4 without that info, and your problems can be made a LOT worse by someone offering the wrong answer based on not clearly identifying your hardware.
Hi,
First, Sorry for my impatient, it kinda sucked to have to go back to my old phone and recharge every 30 mins
In this impatiency (dont know if its a word but it sounds cool ) i found out my t-mobile contract was up for renewal, so i did that and ordered a new HTC Touch HD (will update my sig assoon as it ships )
So i guess ill fix this phone, and find a dutch ROM and give it to my dad, he's always working with excel etc and i think this is perfect
Thanks for your response and fix, sorry again for my impatience.
Sorry, double post, pretty slow forum lately
Hey everyone, my hd2 died (original 1.48 rom), I already tried soft reset, hard reset, put out my battery, charge it and everyhting that came to my mind but when i turn it on it wont go further than the first htc image.
Is there anything i cant do or should i just take it back to the shop?
Thanks
I would take it back, even if you do fix it. You don't want a phone that may still have a underlying problem.
Htc HD2 BRICK Need HELP!!!!!!!
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
I KILL my htc hd2 (BRICKED)
I used HSPL2_1024_RUN.exe i flashed like 5 roms within 24hrs i was trying them out and this one made killed my hd2.
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
AS SOON AS you press it, press and hold the volume down button this will bring you to the bootloader
connect the phone via usb to your computer and flash a different radio rom (look first which are compatible with your rom)
if this doesnt work, using the same method flash back to your original rom.
hpg said:
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
Click to expand...
Click to collapse
for tmous with 1gb rom NEVER flash a radio with .51. in the code.
still haven't seen anyone recover from this. if anyone has please let me know.
Damn it captain!!!!!!
I just got it on the 24th shhhhhhhh....... ummm i just will take it to TMOBILE i hope i can get an other one, they may not have one in stock or they WONT give me another. i will see as soon as the store opens.
Sorry to hear about people's problems. Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..Just give it time the wonderful folks here are working on it. If your still in your 14 day grace period just return the phone to the store and play dumb. You might
have to wait for another phone since apparently they did not anticipate
how many people wanted this phone and sold out quickly. I know I was there
at 6:30 and the second in line and they only had 5!
Anyway, the most important thing you can do here is DO a search!
I KILL my htc hd2 (BRICKED)
BUT I have flashed roms into Tmobiles htc hd2 like TOUCH_X_TREME_23549_TMOUS_2_30_5_49 among others and they worked! i was just try different ones and i PICKED and I BRICKED!!!!!!!!!!!
Damitu said:
Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..
Click to expand...
Click to collapse
sorry? sure about that? seems to me lots of people have successfully flashed their tmous hd2.
It only goes wrong if you
1 - flash a rom based on anything less than 2.10 rom
or
2 - flash a radio with ..51.. in the version number.
I KILL my htc hd2 (BRICKED)
When I take it back do you think tmobile can they tell if i flashed a rom?
hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
possibly, however its worth a try, there are other people that have reported they got it exchanged. the worst theu can do is send you it back un fixed. They can't keep it and make you pay for the fix.
I KILL my htc hd2 (BRICKED) and the walk of SHAME!!!
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
hpg said:
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
Click to expand...
Click to collapse
hehe, i rarely bother accepting friend requests, this isnt a social networking site!
Just find any post be me, and either click my name or the green button next to my name to PM me.
Shamely going back to tmobile on wed
I went to tmobile last friday they tried to turn it on, pushing reset and taking out the battery so they put me on a list for this coming wed. I still got the bricked one with me they told me to bring it in for a trade. i have tried everything to turn it on but the screen remains BLACK. so i got a BLACK BRICK!!!
Any more ideas?
cgrec92 said:
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
I do not see a little red button under the back cover. I am in the US, just bought phone, slightly used of course, no warranty. It suddenly went dead this afternoon while charging, will sometimes try to power up but will just keep flashing that one screen "stick together" over and over.....
Tried another battery, same thing.
Click to expand...
Click to collapse
Mine is doing the same thing . . . in the US, the reset button is right next to the SD card slot, and it's yellow. Mine wouldn't come on Friday, and I started a web chat with Tmobile to see if they would exchange it, and then it just came back on. They said as long as the white sticker at the top of the battery compartment is still white (proving you didn't get it wet), then they will exchange it. It worked fine for me the rest of the weekend (AFTER I did a hard reset, and got it running great!!). This morning, I locked it while running MobiTV, then I couldn't unlock it, so I pulled the battery. That was 2 hours ago, and it still won't come on . . .
If it doesn't come on before I leave work, I'm taking it to Tmobile tonight!!
UPDATED 20 minutes later: Just came on . . . no rhyme or reason why?? Just started after MULTIPLE times of taking out and putting back battery, SIM, and SD card. Got the same error that I've been getting the last couple months on reboots (services.exe)?? When I did a CleanRAM, it free'd up 3.36MB . . . so SOMETHING was hung up, but nothing was running in the task manager??
Generally, few task managers show what's really going on with the phone's memory. Use an advanced task manager which will allow you to control the actual processes running on your device, Google for the names of those which seem to cause mischief and terminate them (if possible) or try to find a solution.
hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
Hey I am also Tmobile User and I have flashed a few ROMS luckily I have not Bricked my phone (knock on wood.) I was just wondering how your return went? I have insurance on mine and figured I would just take it back if that happened. I just didn't know if that would work? Did you ever get a new one
Another update . . . used my phone all afternoon, and tried to charge it, and it wouldn't charge??? Luckily, my husband has the same phone, so I checked his with the same charger. Compared the two phones, and the prongs that hit the battery were bent back. I folded them back down, and now it can charge again. Makes me wonder if that is the problem with the phone not coming back on? Maybe putting the battery back in so that it wasn't hitting the prongs has been keeping it from turning back on . . .
Hi I have a strange Problem
I have like flashed hundreds of Roms with no problems
recently I flashed a gingerbread rom but went back to froyo cause of on working camera and other issues
regardless what happens now is
My screen starts jumping from one side to another and the key board kinda gets unresponsive mostly at the bottom of the screen and it becomes almost impossible to use the phone, because if I press one thing something else gets pressed and I am forced to use the trackball.
So I unrooted my Hero and flashed the official Htc 2.73 Ruu.. It still happened but settled down.
Then I got a bit brave and unrooted my phone again but still regardless of which rom I use the screen goes unstable even my favourite Elelinux one)
I have the official Rom as nand backup If I Restore it happens and then settles.
But now I cant seem to use the custom roms without the screen jumping around like crazy
HELP
EDIT : Been looking around the net and some people seem to have the issue although quiet alot not sure whether its software or hardware related... possibly could be if the screen has been pressed too hard or something which my 2 year old must have
It still happens on the official rom as well guess time to send it for recycling cause no point repairing it although I am still in contract for a couple of months.
But if anyone has a software related solution you are welcome
when flashing next try wiping everything, clear your sd card, ext, etc and start again. I had a few issues with mine (lag, unsuable, and some issues with screen presses) and all seem to be fine now. (My phone was also turning itself off though)
(my 2 yr old jumps on my heros screen, I dount thats the cause of your issues)
My HD2 with the TyphooN CM7 v3.5.4 Rom one day just frozen. Befre that its ran 2 or 3 months smootly. After when I da a soft reset I got a "white screen" (without the logo). So I did a hard reset and this time when I started the pda its show me the HTC logo just with half jellow background. Of course its stucked again in this state. I started again in bootloader mode and tryed to connect the computer. Its worked but thats day I had no time for this. So I just took the accumulator out and I put the HD2 aside. Whe I arrived back I just put back the accu and started the phone... and its ran again.
Next day the problem appeared again. The phone frozen so many different position. Showed me white screen and after the hard reset is ran but frozen the androud logo. Hardreset, run but frozen the screen lock. Hard reset and its showed me the starting HTC logo but its started to put slowly horizontal black lines and once its did a strange sound to. The long story short: I did the same rituale but this time its not worked. So I taked the contact with the store about the garantie. And started to set back the phone in the original state (wipe, factory rom back, SPL back) but I coudn't. The pda is droped me errors all the time. I cant change back even the HSPL to SPL. So I just took the accumulator out and went to sleep that day...
Next day morning was a same story. I put back the accu and the phone did everything what I want. I succesfully wiped the old memory, installed the official rom and set back the SPL. Ready to send back to the store... And I wanted to testing it but this time the pda didnt frozen. Its running.. yeah like the windows phone 6.5 usually, nothing any special (hovever the wifi bacome shorter than the android). Two days and nothing.
So I want to ask somebody because Im still think there is a hardware problem. Its can be possibel there is a harware problem and bacause the WP6.5 not use the phone as much as an Android do the problem is not appeared jet.
Or this was a software problem and I just have to start everything from the first step (I dont like the wp6.5)
There is any test program for the WP6.5 wich can be test your hardware?
Thank you for any help, and thank you to read this little bit long post.
Hey,
I'm sorry, but what's an accumulator ?
Another thing, were you running stuff on your device that made it run hotter than usual ?
Sometimes, overheating may cause unpredictable issues.
Marvlesz said:
Hey,
I'm sorry, but what's an accumulator ?
Another thing, were you running stuff on your device that made it run hotter than usual ?
Sometimes, overheating may cause unpredictable issues.
Click to expand...
Click to collapse
Oh! Thanks for the answer so much
Accumulator = Battery. Sorry for the word, english is really not my native .
I didn't feel its hotter than usual. Most of the time the phone is hotter a little bit but also when I run the official wp6.5 system.
Today I tried to put wp7 on the phone but this system still not love my SD cards (I bought a new Kingston just for this but stil no) so I tryed a new ICS rom. Its runed nice and I just think my problem solved (I started to belive there was some kind software crash) but now again frozen (when I trired to open the galery its frozen).
Maybe the problem is the overheating. I have to wait every time a few hours when I can do anything whit the machine. Now I reinstall the offical rom again again but I dont want to use the HD2 with the WP6.5 system and I still dont think this situation is naturally. Can you give me a good hint how can I test the hardware above the WP6.5?
lilalur said:
Oh! Thanks for the answer so much
Accumulator = Battery. Sorry for the word, english is really not my native .
I didn't feel its hotter than usual. Most of the time the phone is hotter a little bit but also when I run the official wp6.5 system.
Today I tried to put wp7 on the phone but this system still not love my SD cards (I bought a new Kingston just for this but stil no) so I tryed a new ICS rom. Its runed nice and I just think my problem solved (I started to belive there was some kind software crash) but now again frozen (when I trired to open the galery its frozen).
Maybe the problem is the overheating. I have to wait every time a few hours when I can do anything whit the machine. Now I reinstall the offical rom again again but I dont want to use the HD2 with the WP6.5 system and I still dont think this situation is naturally. Can you give me a good hint how can I test the hardware above the WP6.5?
Click to expand...
Click to collapse
Don't give up. And by the way, gallery crashes are ICS issues and are not being caused by your device, be happy. .
Try to run a CPU-consumer application/game and see if it overheats/reboots or freezes. Most HD games can do that, or try browsing the internet for about 30 minutes using 3G .
Marvlesz said:
Don't give up. And by the way, gallery crashes are ICS issues and are not being caused by your device, be happy. .
Try to run a CPU-consumer application/game and see if it overheats/reboots or freezes. Most HD games can do that, or try browsing the internet for about 30 minutes using 3G .
Click to expand...
Click to collapse
I put back the original rom. And the phone was totaly freezed when I entered the gallery and now cant move tought the HTC logo since a day. Its did this many time but with the android and not the wp6.5.
But now I have reason to send back. Set back the original statement was succesfull fortunetly. I know its a really good phone and I hope this issues just bacause I get a wrong one.