Database Users

com.htc.bg and com.htc.bgp errors.

Ever since I've rooted and have flashed new custom Roms onto my Hero. A couple things have happened. The phone works fine, runs great expect for "My facebook" account not syncing with my phone. It did when i had the stock rom on it. I've tried different roms, but I'll I get is these two errors when I try and sync my contacts. My picture shows up at the top of my phone book, but no one elses gets linked.
Then I read in some forums to try other facebook accounts. So I tried my friends and her sync right up and started to download contacts pictures.....what is the deal?
How can the phone possible know the difference between facebook accounts.
any help?

The only problem I ever had was with facebook not syncing up correctly and it only happened once. I just went into the phone settings and deleted the account and readded it.
You might want to also try going into facebook from a webpage and clicking on Account -> Application Settings
Select Authorized from the drop down and then delete anything that says Facebook for Android or HTC Sense.
You may have multiple listings or the permissions might have gotten messed up. Deleting them will force the permissions to be re-established.

spigen said:
Ever since I've rooted and have flashed new custom Roms onto my Hero. A couple things have happened. The phone works fine, runs great expect for "My facebook" account not syncing with my phone. It did when i had the stock rom on it. I've tried different roms, but I'll I get is these two errors when I try and sync my contacts. My picture shows up at the top of my phone book, but no one elses gets linked.
Then I read in some forums to try other facebook accounts. So I tried my friends and her sync right up and started to download contacts pictures.....what is the deal?
How can the phone possible know the difference between facebook accounts.
any help?
Click to expand...
Click to collapse
i get the exact same errors and this is the only thing that's haunting me about 2.1 so far with these ROMs. I'm gonna try the guy above me method. hopefully this works!

centran said:
The only problem I ever had was with facebook not syncing up correctly and it only happened once. I just went into the phone settings and deleted the account and readded it.
You might want to also try going into facebook from a webpage and clicking on Account -> Application Settings
Select Authorized from the drop down and then delete anything that says Facebook for Android or HTC Sense.
You may have multiple listings or the permissions might have gotten messed up. Deleting them will force the permissions to be re-established.
Click to expand...
Click to collapse
can you clarify in more detail on these steps? i went to facebook on the web and couldn't find those settings. i wish to complete this with successful results! mind being a bit more detailed? thx in advance

On the right hand side on facebook you will see ACCOUNT
Click on Account and select APPLICATION SETTINGS
Then on the application settings page there will be a drop down box with the title Show: select AUTHORIZED
Then you will have a page with your authorized applications. They are organized by category so you might have to click on the category to expand that section.
In the APPLICATIONS ON FACEBOOK category there will be FACEBOOK FOR ANDROID.
You might have several listings for Facebook for Android. On the far right of the row it is on there is an X.
Click on the x and click REMOVE on the popup.
Do this for every listing of Facebook For Android
Next go to the category DESKTOP APPLICATION.
You will see an entry or entries for HTC SENSE
On the far right of the row HTC Sense is on will be an X
Click on the X and select REMOVE on the popup.
Do this for every listing of HTC Sense
Then go into your phone and re-setup the accounts.

I had this error. My problem was that I had too many friends and caused it to crash while loading. I had 3,000+. I think it started to act up around 2,000

Also, if you have trouble with anything listed so far try this.
Run Logcat and sync manually in Accounts and Sync.
Watch logcat for com.htc.bg died.
If you are using a rom with the internal task killing mod (autokiller and dconfig also) set the task killer back to stock and then sync.
I've noticed this in the past that the taskkiller when set above normal will kill com.htc.bg while you're syncing. AFAIK, there is no way to change the process' "importance" or make the taskkiller ignore this prosses, but this is a verified work-around.

MrDanger said:
I had this error. My problem was that I had too many friends and caused it to crash while loading. I had 3,000+. I think it started to act up around 2,000
Click to expand...
Click to collapse
i think this was my problem as well. on other forums others were saying they had 300 friends only and their contacts synced up nicely. me on the other hand have 2000+ friends and about five min in that's when that damn com.htc.bg comes up and i have to force close it.

well I went into my facebook account settings, found what you where talking about. There was multiplies of the htc sense and other. So i removed my account from my phone, deleted the applications on my facebook. Logged out of facebook, removed it from my phone. Re tried....no luck.
So I went back to my facebook account. Deleted the htc sense. wiped my phone, flashed a fresh rom. skipped the set up. Synced my contacts. and then tried to sync with htc sense. No luck. plugged in my friends facebook account, synced right up within seconds....
whats the deal?

spigen said:
well I went into my facebook account settings, found what you where talking about. There was multiplies of the htc sense and other. So i removed my account from my phone, deleted the applications on my facebook. Logged out of facebook, removed it from my phone. Re tried....no luck.
So I went back to my facebook account. Deleted the htc sense. wiped my phone, flashed a fresh rom. skipped the set up. Synced my contacts. and then tried to sync with htc sense. No luck. plugged in my friends facebook account, synced right up within seconds....
whats the deal?
Click to expand...
Click to collapse
wow! that makes me not even wanna try! you did all that and still no results! what ROM are you on??

Damagecontrol v1, damagecontrol sprintupdate2, fresh rom 2.0d, fresh rom's newest one....it all continues to do the same.

thats prolly because peep.
try to disable peep auto update. get autokiller from the market and kill com.htc.bg and bgp. fixed it for me.
those two brought my rom and oc kernel to a complete death crawl

Avalaunchmods said:
thats prolly because peep.
try to disable peep auto update. get autokiller from the market and kill com.htc.bg and bgp. fixed it for me.
those two brought my rom and oc kernel to a complete death crawl
Click to expand...
Click to collapse
I don't use peep. com.htc.bg and bgp failures happen whenever I try and sync. Doesn't work either if I kill them before I try and sync.

I've come to the conclusion it has to be something to deal with my facebook account. The only thing "facebook sync sense" syncs with is my (name, birthday and profile pic) nothing else. But if remove my account and replace it with my friends it sync perfectly fine. Any ideas?
oh yeah it synced perfectly fine with my account back when I had the phone stock with android 1.5

found the problem. If your facebook account has a symbol in it, like mine is Irish and has a " ' " take it out save facebook. Then uninstall from phone, re sync to phone. Works. how stupid.

VERY ANNOYING
I Have to FORCE close on on those 2 constantly. there has to be a reason for it
SOMEONE SOLVE THIS...
my fb has no symbols, i can open then close fb without them starting. its totally random when they come on

It's very strange, from what I gather is that the errors appear when facebook sync is unable to sync because of it not being correctly connected with your account.
Since I've deleted the ' in my last name on my facebook account and re-added facebook sense to my phone, it synced up and downloaded all 370 contacts to my phone within a couple minutes. I've also had zero errors, etc...

spigen said:
It's very strange, from what I gather is that the errors appear when facebook sync is unable to sync because of it not being correctly connected with your account.
Since I've deleted the ' in my last name on my facebook account and re-added facebook sense to my phone, it synced up and downloaded all 370 contacts to my phone within a couple minutes. I've also had zero errors, etc...
Click to expand...
Click to collapse
we were having the same problems to the T!! now your facebook works simply because you deleted a ' from your account name?!?!
i don't have no symbols and i followed all the other steps as well about removing the facebook htc sense from facebook and all the above. haven't tried the peep since i do use it but how do you kill the btp and bg???

bankaisnake said:
wow! that makes me not even wanna try! you did all that and still no results! what ROM are you on??
Click to expand...
Click to collapse
any fix to this?

The problem I'm having is the com.htc.bg process stays open when sycning calendar. This causes obex service to constantly run and keeps the phone from sleeping. I have yet to find a fix for this besides killing the obex process manually.

HTC Facebook for Sense

I am trying to sync contacts but nothing shows up?? No friends or info I need help!!

Get out more and meet more people.
If you are trying to get your facebook friends to show up in your contacts, go to contacts and hit menu view and make sure that facebook is checked.

Posting this in multiple threads to see if you get an answer will just get you flamed. Just an FYI.

I am to, I emailed HTC and this was their response:
Hello Greg, Thank you for contacting HTC. I understand how important it is for you to have your phone function the way it should. Right now there is an issue going on with facebook across all mobile devices, it is not specific to you or your device, we believe it is an issue with Facebook itself and hope that it is resolved as soon as possible. I hope that answered your questions, if you have any other issues or questions please feel free to contact us. HTC Technical Support.. [websites that I couldn't post]
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 1xxxxxxxxxxxxxxxxxxx.
Sincerely,
Leslie
HTC

FIXED!
facebook sync is working again as of 12:30 est

I am still getting the "service currently unavailable" message. maybe it is better to just sleep on it and try tomorrow.

It syncs my pic but no others doesn't even display any contacts to chose from...
Sent from my PC36100 using XDA App

Have to say, I removed my Facebook account from sync and tried adding it back. I can log in, but all my friends no longer show up and sync properly. So something still must be going on with Facebook.

Hopefully an update that will give us notification when a message is sent Something so simple and yet they can't implement it. How about facebook chat while we are at it. I heard rumors that Froyo should allow for push notification like it does with IPHONE. The IPHONE app is a more polished APP. Why can't they replicate that one for Android?
I am not a big facebook fan but I have friends( Yes I pay them monthly ) that likes to chat on it.

I never could get the facebook app that came with my phone to work, I ended up trying to delete it and downloading the android app from facebook.com. Works great so far except I can't (or don't know how to) accept friend requests with it.

It's not the Facebook app that isn't working. It's the Facebook for Sense that doesn't work. I've tried the suggestions above already.
Sent from my PC36100 using XDA App

sprint made me reset my evo
sprint made me reset my evo and now i cant get my FB contacts to show up it says i have no friends. and i have plenty. We need a fix

It's fb servers that's having problems. Not Evo specific.
Sent from my PC36100 using XDA App

Weird cause the 2.2 roms load it fine?

synmypix.....
If you are trying to get your facebook friends to show up in your contacts, go to contacts and hit menu view and make sure that facebook is checked.[/QUOTE]
This didnt work for me but there is an app called syncmypix in the market that works excellent.......

sycmypix
for all having issues syncing facebook contacts go to the market and download syncmypix and it does the job....

I don't think you guys seem to understand the problem. This isn't just sync'ing pics. If you wiped your Evo (or any mobile device) and try to load your friends from facebook, they won't sync.
IT'S A PROBLEM WITH FACEBOOK SERVERS!
Try it. Delete your facebook app and links, re-add them and try to sync again.
... Just installed Syncmypix and all it does is add photos. Nothing more. I don't know about others but this does not "do the job" of syncing facebook contacts. Just the pic.

Yes, this just started and you can search other web sites, many people are now reporting it. It's a problem on the server side at face book, they've changed something.

darkfluid said:
Yes, this just started and you can search other web sites, many people are now reporting it. It's a problem on the server side at face book, they've changed something.
Click to expand...
Click to collapse
That is what I figured when I tried to view my "facebook phonebook" in my people directory.
First it said that I didn't have any friends, so I decided to do a refresh. During the refresh, I noticed that it just hanged (with the little circle spinning in the top-right corner). Then it exited out of the program saying "unable to connect"

ok i thought it was just me but hopefully they get this fixed cause i like being able to link my contacts

Facebook Problems that HTC and Facebook Guys wont fix

I love trying new Rom's. The only problem that I have is syncing facebook to my contacts most of the time its not working and when I do get it to work I don't want to change anything. then it just stops working. Is there anyone working on a fix for this cause I have talked to both HTC and Facebook guys and there blaming each other. There are some smart people in this forum. I would think that someone would come up with a workaround

have you tried this (posted in xtrSENSE thread by xtr):
Slow facebook sync? per erishasnobattery: log into your facebook account on your computer - Click Account>Application Settings>under Authorized - remove listing for HTC Sense.
so, using a sense-based ROM, i'd imagine that you'd want the HTC Sense setting on (in FB). if using non-sense based, follow the above.
hope it helps!

I believe the facebook syncing has gotten MORE reliable with the July OTA update.
Try Evil Eris 4.0 when it comes out or Plain Jane v2 or Ivan's Eris_Official 1.1 when it comes out.
I leave always-on mobile on, and never have trouble with Facebook syncing. It never works right away, but does eventually. Sometimes if I open the people app, click the little recycling looking circle, and hit menu > refresh, the facebook syncing happens faster.
If you watch the Android SDK, you can watch it happening when it's happening. There's lots of data for it to download.

tenzomonk said:
have you tried this (posted in xtrSENSE thread by xtr):
Slow facebook sync? per erishasnobattery: log into your facebook account on your computer - Click Account>Application Settings>under Authorized - remove listing for HTC Sense.
so, using a sense-based ROM, i'd imagine that you'd want the HTC Sense setting on (in FB). if using non-sense based, follow the above.
hope it helps!
Click to expand...
Click to collapse
I have tried that about 8 times today and it didn't work I'm using Fresh Rom 3.0 right now.
pkopalek said:
I believe the facebook syncing has gotten MORE reliable with the July OTA update.
Try Evil Eris 4.0 when it comes out or Plain Jane v2 or Ivan's Eris_Official 1.1 when it comes out.
I leave always-on mobile on, and never have trouble with Facebook syncing. It never works right away, but does eventually. Sometimes if I open the people app, click the little recycling looking circle, and hit menu > refresh, the facebook syncing happens faster.
If you watch the Android SDK, you can watch it happening when it's happening. There's lots of data for it to download.
Click to expand...
Click to collapse
Is there anyway to incorporate July OTA update into the current roms now like an update that I can flash I have search the forum and google with no luck

I am running the new xtrSense 3.1 with the July update in it.
I too can not get FB to sync with my contacts. I can not get one single FB friend to appear on my phone.
I have also tried the FB settings as suggested but no such luck.
Kinda blows.

I have not been able get htcfacebook to setup on any htc rom i try since late friday... i posted a thread in general on it that has a little info. I am not aware of anything we can do until htc and facebook fix it...
Sent from my Eris using XDA App

My wife's Eris allows for FB Sync with her contacts. I am looking at it right now, now issue at all.
I have no idea what ROM she is on, Sense based. In software info it doesn't say what it is. I think it might be the Leak4BaseROM, it only allows OC to 710.

Romparoo said:
My wife's Eris allows for FB Sync with her contacts. I am looking at it right now, now issue at all.
I have no idea what ROM she is on, Sense based. In software info it doesn't say what it is. I think it might be the Leak4BaseROM, it only allows OC to 710.
Click to expand...
Click to collapse
From my testing and research, the issue seems to only effect when you first setup the account so if you were connected BEFORE the issue, continuing operations seem to mostly work... not sure if this others experience though.
Sent from my Eris using XDA App

Give this a try...
Follow what tenzomonk posted. This is what I did about a month ago to get mine to sync. I was getting the com.htc.bg error and facebook would not sync.
Go to facebook online and sign in. Go to your applications and delete 'Facebook for Android'. Then go to settings> Accounts & Sync on your phone and remove 'Facebook for HTC Sense. Now restart your phone and go back into Accounts & Sync and add 'Facebook for HTC Sense' again. This should solve the issue with com.htc.bg and your facebook account should now sync properly! Also, if you want your facebook contacts added to your google contacts, open contacts/people and then hit the menu button, then view, and then check facebook. This will add them to your google contacts.
Hope this helps.

mrhousto said:
Follow what tenzomonk posted. This is what I did about a month ago to get mine to sync. I was getting the com.htc.bg error and facebook would not sync.
Go to facebook online and sign in. Go to your applications and delete 'Facebook for Android'. Then go to settings> Accounts & Sync on your phone and remove 'Facebook for HTC Sense. Now restart your phone and go back into Accounts & Sync and add 'Facebook for HTC Sense' again. This should solve the issue with com.htc.bg and your facebook account should now sync properly! Also, if you want your facebook contacts added to your google contacts, open contacts/people and then hit the menu button, then view, and then check facebook. This will add them to your google contacts.
Hope this helps.
Click to expand...
Click to collapse
I have tried that it doesn't work as of right now im not using Facebook for Android on facebook just HTC Sense on facebook and Facebook for HTC Sense on phone

Romparoo said:
My wife's Eris allows for FB Sync with her contacts. I am looking at it right now, now issue at all.
Click to expand...
Click to collapse
What you all are seeing is the previously sync'd pictures from prior to the hose.
Go to the updates page and look at how many days ago the status update was.
It wasn't today. It'll probably say 5 or 6 days ago.

I search market for
Syncmypix
when I have an AOSP ROM or if I dont' want HTC Sync set up (due to having a snooping girlfriend).
Sets up your pictures.
No little 'F' in the corner.
Good luck

Really, this facebook issue has 0 to do with your ROM. It is all HTC/Facebook. If I restore a NAND from Wednesday, it *appears* to work ok, but as someone else mentioned, the data is 5 or 6 days old. Try adding a friend on facebook and they won't show up.
I flashed the *exact* same ROM again yesterday and they won't sync at all. HTC and Facebook both know about it, but it just went down overnight Thursday. They only had Friday to work on it, as I doubt either company wants to pay a bunch of devs OT to work on it over the weekend.

erishasnobattery said:
Really, this facebook issue has 0 to do with your ROM. It is all HTC/Facebook. If I restore a NAND from Wednesday, it *appears* to work ok, but as someone else mentioned, the data is 5 or 6 days old. Try adding a friend on facebook and they won't show up.
I flashed the *exact* same ROM again yesterday and they won't sync at all. HTC and Facebook both know about it, but it just went down overnight Thursday. They only had Friday to work on it, as I doubt either company wants to pay a bunch of devs OT to work on it over the weekend.
Click to expand...
Click to collapse
It's not just Friday there have always been problems and some of them has been the Rom
Sent from my Eris using XDA App

Thanks, pkopalek, for the tip on syncmypix. Works great. I don't know if I had problems before rooting yesterday, but haven't been able to get facebook sync to work since then. I was getting frustrated waiting for HTC and facebook to fix this. Now I don't have to wait.

Just an update. It looks like HTC is looking at it.
http://www.xda-developers.com/android/htc-sense-not-playing-nice-with-facebook/

got it to work! Well halfway...I got it to sync up myself as a contact but all my FB friends and contacts won't sinc up....but I got past the "The service is unavailable at this time" part.....what am I doing wrong??

Mumblez2k9 said:
got it to work! Well halfway...I got it to sync up myself as a contact but all my FB friends and contacts won't sinc up....but I got past the "The service is unavailable at this time" part.....what am I doing wrong??
Click to expand...
Click to collapse
You're doing nothing wrong. The issue was with the servers on HTC & Facebook's end. Nothing to do with your phone in particular. The issue was a global one.
The issue appears now to be rectified as I am seeing reports everywhere that people are now able to sync and I, myself, noticed all my facebook contacts & status' were sync'd this morning.

It's fixed!!
Sent from my Eris using Tapatalk

Yep, kicked on for me about 7am.

My FriendStream is broken

It became a problem about four or five days ago. When I try to launch the app, it "stopped unexpectedly". And the widget is always totally blank.
Sent from my HTC Liberty using XDA App

Is it facebook specifically? Because I hear that there are problems with HTC's facebook app, and all users are affected (including Evo, etc.)
h t t p : / / forum.xda-developers.com/showthread.php?t=733106

I was just going to post about this! Apparently HTC phones are having a Facebook issue.
Sent from my HTC Liberty using XDA App

I did wonder about that and I've tried to get into the settings to get Facebook out of there but it crashes before I can get that far.
One of my friends who has that Facebook problem (I don't; as far as I can tell my Facebook still works) says that his FriendStream is fine.
So I don't know

My friendstream works fine with facebook, but everything else facebook related from htc doesn't.
There are lots of reports out there as well about facebook friendstream failing, too, but I only stumble across them when looking for fixes to my OTHER facebook sense-ui issues.
Goooooo HTC!

I emailed HTC and all they told me was how to add my Facebook account (even after I initially told them that I did). They also said to make sure that I have a work city listed in my Facebook profile. Why? I don't know. *shrug*

I had this problem and I fixed it by just deleting my profile and re laughing it to make sure the app was working then turned off my phone then turned it back on and then add the account back
Sent from my HTC Liberty using XDA App

Confirming that deleting and readding your account fixes the force close on Friend Stream

That never worked for me. I did a hard reset and it worked

[Q] Facebook contacts not Sync'ing - SNS Service to blame?

Alright so I had to remove my facebook account from my phone and put it back in - like countless other people the contacts aren't sync'ing. Here's what I've tried:
Removed facebook account from Accounts. Uninstalled Facebook app updates. Turned off phone. Logged into facebook on my PC and went into application settings and removed facebook mobile and samsung mobile access. Booted phone. Checked logs and saw "facebook_1.2.apk has changed ... unpacking" Rebooted phone. I went back into accounts and added Facebook account - still not syncing with the contacts. I opened the Facebook app and logged in. The facebook app gave itself an account in my Accounts & Sync (So now two facebook entries there) but the app will only pull contacts not the calendar. But it did put pics and link my contacts successfully.
So now you're probably thinking - problem solved albeit through 2 facebook accounts on the phone right? That's what I thought - one can do my calendar and one can do my contacts. However, I then discovered that for some reason the contact pictures aren't showing up in the messaging app - or anywhere else in the phone where they should (Except the Contacts app itself). So I started the whole process over again keeping a close eye on the logs to check for errors. Apparently for the contact pictures to populate to other parts of the phone, it needs to be done through SNS service. While trying to update the facebook account with the SNS setting (Not the one created by the FB App) and pouring over the logs I came across:
W/System.err(2437): at com.sec.android.app.sns.xml.parser.SnsXmlParser.parse(SnsXmlParser.java:73)
E/SNS_PARSER(2437): SnsXmlParser : xmlReader.parse() : SAXException occur
Parse method return false
So it would appear that the SNS service is to blame. The question then is... why is it broken? I'm wondering if this is something that happened through an MR. I've had the phone since launch and contact sync was never failure free (Unlike my HTC phones) but if you let it sit a few days it would magically work one day - well I've been sitting for a few days and it hasn't fixed itself yet so that's what started me on proactive approach.
Thoughts?

I called sprint about this problem yesterday and was pretty much told its probally something with facebook and not much they can do since its 3rd party...
Sent from my SPH-D700 using XDA App

Well the problem I have with that response is that the Facebook app itself will pull the contacts just fine. So the issue I believe is with the sns service - whether it's going to the wrong site on facebook to pull the contacts or whatever. Which would explain why it's not able parse anything, it's not getting anything to parse. But they won't touch it. I'm willing to bet it's Samsung related. This problem happens to other Galaxy S models also. Guess we're just s.o.l.
Sent from my SPH-D700 using XDA App

Has there been a fix for this yet, can I drop in the sns file from lets say evo ?

No issues here..if you use the facebook account sync option at the top and turn off the one that facebook installs then everything will work fine.

My issue is tha I can not join contacts with facebook ones, it does not sns account, only the one that comes default but even then I can not join contacts, even if I match them up

Jhiciano said:
My issue is tha I can not join contacts with facebook ones, it does not sns account, only the one that comes default but even then I can not join contacts, even if I match them up
Click to expand...
Click to collapse
I'd say start over with a fresh factory default or wipe with clockwork mod. I've never had a facebook sync issue since the phone was released. Not an issue on the DK28 ones either.