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Sprint corporate stores lying to existing customers - no evos for you

So I starting calling the corporate sprint stores in my area and I noticed they were all asking if I was an existing (EC) or new customer (NC) before telling me if evo's were available. Turns out they are lying about their evo stock to EC. They will sell you one only if you're a NC
So I called a store, and told them I was a tmobile customer.
"We have 5 in stock so if you come in the next 30 minutes you can get one" .
Then, I told them I wanted to buy the phone outright, full retail, no line activation
sprint rep told me they don't have phones in stock for me.
Immediately I called sprint customer service; they called the store. (10 min after original call). Store now says none are available, and there is a waitlist.
I'm not the only one.
http://androidandme.com/2010/06/car...unning-low-but-could-be-higher-than-we-think/
Try it yourself:
Around Sunnyvale, Ca
5 of 6 stores I called asked if i was an existing customer before answering if they had it in stock. 6 store said none.
2 of 2 stores, told me they had stock, then changed tune when they found out i was an existing customer.
I should have just gone to the store, waited for them to present the phone. then reveal I'm an existing customer. If they try to pull it back, then call sprint customer service.

Sprint may be trying to lure new customers to their network. More money on a new customer than an existing one. Shady but it may be true.

Lol this is so true. My wife and I were on vacation in Florida this week. We decide to go to a sprint store to see if any were available. They ask is this for an existing account or new account. I say new account. Mind you at least 5 people were in front of us asking for evos. Bottom line, when we said we were new customers the manager pulls out 2 evos for us and set up our account. Needless to say we got very strange looks at us and probably some middle fingers behind our backs as well. Feeling sorry for the existing customers.

Remember a corporate store does not get paid on the new or upgrade like a third party agent would. So I do not see the incentive outside of perhaps signing new customers. But then again I would hope they want to keep the old ones as well
Sorry to hear that you are having these issues.
A letter to Mr. Hesse would be good to report this [email protected] - don't expect a nice reply from him though It's automated. Email [email protected]
he will like it - no really he would.

No surprise really since they work off commission..
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Sent via my EVO using XDA Tapatalk

This happened to me.
I'm an existing Sprint customer. I entered into a 2 year contract in December and got an HTC Hero.
I visited a Sprint corporate store in Culver City, California on launch day at 10:00am. I took my lunch break early (hour lunch). I signed in with the person at the front kiosk and it took 45 minutes before a sales person seen me. I told him I had a Hero, am not eligible for an upgrade, and would like to purchase an Evo outright a full price, and have my account moved over to it. He said he couldn't do this and he could only sell the Evo to customers who were eligible for an upgrade or if I wanted to add a new line. I was pissed and was going to be late coming back from lunch, so I left.
On the way back t work I called Sprint customer service from my phone. I explained what happened and the customer service rep said the store should have been able to sale me the phone at full price as long as I had the phone activate in the store, which I was going to, because I was going to have my account moved over. The customer service rep said she'd call the store to find out what happened on my behalf. I asked her if she could have the store hold a phone for me because they'd probably be sold out by the time I got off of work. She said she couldn't do this because the phone was in high demand.
Later at work I got a voice mail from the customer service rep I talked to earlier. She called the Sprint corporate store that wouldn't sell me the phone and talked to the manager. The manager agreed to hold a phone for me until I got off work for the inconvience.
After work I visited the Sprint store. The manager directed me to the person earlier who wouldn't sell me the phone earlier. The first thing the sales rep told me when I sat down was that they were instructed not to sale the phones to existing customers unless they were eligible for an upgrade or adding a new line. I think it's the store managers instructing their employees to do this to make their numbers look better or something.

Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!

pirokosan said:
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
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I'd say, all in all, you paid way too much for your phone (including your tickets) But at least you have two phones now. (sarcasm if you didn't get that)
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.

They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
Jye75 said:
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
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I HIGHLY concur with this statement... fool.

This is not new. T-Mobile was doing the exact same thing when the HTC HD2 ca me out...mainly due to the low supply.

T mobile was doing the same with the HD2

Reps in stores get more commission off building a brand new accounts and new activations. It's like this on all carriers.

They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
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nope. they are lying. if you read the thread its not sprints policy to separate stocks for existing and new customers. they rater get more commission buy refusing to sell to me rather than another customer. they refuse by telling me they have none when they do. Of course, sprint structures their commission in away as to encourage this behavor.

guess i got lucky
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...

I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.

katastrofik said:
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
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And you also got an extra phone bill every month for 2 years for a 3rd line.
EDIT:
While telling people only new/upgrade accounts can get the phone is shady and unethical, I have to admit I wouldn't mind being able to restrict it to that at my store. It sucks selling something and making 0 money off it when the next guy would put some $ in your pocket. But alas, I just sell them to whomever. (assuming I have any in stock lol)

ShortBusCandid8 said:
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
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they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS

radio shack
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.

torchTheMall said:
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
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I was investigating where to get mine from on release day. I am a current customer not eligible for an upgrade. I was going to be buying outright. bestbuy wanted 599 for outright, radio shack wanted 499 outright and sprint wanted 450... I talked to someone at a commission based sprint store and he explained that they were not selling outright because the store made no money off of it. I was a little annoyed, but understood why... plus that store only ordered 15 evos. I then went to radio shack. they told me that they had a very large order and that they would be able to sell me one outright... The day of the release, I woke up at 6 in the morning and headed over to the radio shack that said they would sell it outright. When I got there, the sales rep that I had talked to before appologized to me and told me the regional owner of all my areas radio shacks had sent out an e-mail telling them not to sell outright.... I felt defeated.... I decided to just wait till later and get it when I could. I was driving around my home town around 3 p.m. and drove by the corporate sprint store and decided, why not. I went in, walked right up to a rep, no lines at all, and asked if they by chance had any evos left and that I wanted to buy it outright. he sat me down, walked into the back and walked out with an evo. he told me that after this one they only had 3 left. He explained to me that corporate stores don't make more or less on upgrades or outrights. To finish up this long story, I ended up getting it for 450 from the corporate store in my area. Not all of the stores were turning away outrights. Next time there is a new phone release, I am going back to that store. If any of you are in St. George, Utah, It is the only corporate store there...

jblazea50 said:
they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
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Didn't know USPS does guaranteed delivery? They are the slowest shipping out there.. Yeah, they should've used UPS or FedEx for better tracking..

Early upgrade for the EVO

I wasn't due for an upgrade for another month but the local Best Buy had some white and black ones in stock, so I called Sprint and they moved my date up a month so I could go ahead and upgrade. This was 21 months in on one line and 11 on the primary line for the upgrades. Just thought if you are due for an upgrade then it might be worth your time to call Sprint and see if they will move your upgrade date so you can get the EVO if you can find it.

You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.

When in doubt Sprint will always let you upgrade at least one month early. One thing you can do is call, talk to a manager and tell them how badly your current handset blows and you wanna upgrade. Normally you'll get some grief at first but if you threaten to cancel service and tell them you'll get an iPhone than they submit to your wants.
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I was behind for an upgrade when I got mine. I just told sprint my problems with the pre and was really liking the evo, and would be willing to sign another 2 years I'd they could renew my upgrade date. I got my pre like 14 months ago. It helps to tell them that you're trying to decide on the evo and a phone on another network, for me it was the droid.

AcIdC0R3 said:
You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.
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If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.

baiatul said:
If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.
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I've been with Sprint since before it all became digital and the days of the brick phones so if that's not long enough, I don't know what is.

I wasn't due for an upgrade until Sept 1, went to best buy on June 20th and they said I was eligible.......

If you pay over like 120 or 130 a month for Sprint service than you are a premier member. One of the perks of this is upgrades every year vice 2 years. You're also supposed to get priority in store service and you get accessories for like 25% off. There's more, just go check it out on Sprint's site.
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you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.

I had a week to go for my upgrade, but Sprint would not budge. I contacted the retentions department and the rep said the only way they would move my upgrade date up is if I had the BB representative call customer service and tell them that my phone was broke and that I was looking into the evo. Essentially they could replace my current phone and I was only going to keep it for a week and get the evo or they could save some money and move my upgrade date up. The customer service rep didn't resist the move.
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mlee0921 said:
you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.
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This is exactly what I'm talking about. I had to go through BB and open a new line on my account as a family plan. This is where Sprint falls short. Evidently in my area they don't practice what they preach. My Touch Pro broke a week before the launch of the EVO and I was even charged an early termination fee on a broken phone. This alone almost swayed me to go with Verizon but decided to give Sprint one more chance.

I was planning on adding a new line anyway when i was gonna get the evo. So when i went in telling the rep at the store i wanted just a case he asked why i wasnt getting the phone through them, to which i replied. i pre-ordered from best buy . 2 of them (one for me and one for my buddy). The rep asked how much i had put down i told him 50 bucks. he told me he would match that if i bought through them. I kinda hesitated, and told them i had pre ordered 2, to which he answered, we'll match that also. I went ahead and got them from the sprint store. thats not the best part, they gave me all sorts of discount (23% off my phone bill) and when i went to look at my phone bill the new line is already ELIGIBLE for an UPGRADE. and the old line i had (the Hero)is eligible in october, and they told me that i couldnt change main number or id lose the upgrade on the hero, but my evo is now my main line.. LOL i guess i win LOL. when the new phones come i dont have to wait or Early Terminate. HAHAHA

Tmobile Customer Service

Although the phone is fantastic this is more about their service. I purchased 2 lines yesterday at costco and due to a glitch in their system on the reps end that was helping me they were see me as a standard account, and from tmobiles end they were seeing me as a flex account. Well, Tmobile went ahead and created the account as flex pay, which is not something you want to be a part of if you are going to attempt to get a corporate discount. Also I had ported my lines over from sprint so I could not just port my numbers back over to sprint and receive a new phone discount again if Tmobile did not fix this. I would have been stuck on their flex pay for 6 months missing out on 20% discount on the bill.
I called the store to let them know what was going on and they said that was not what their end was showing them and for me to come down and they would resolve the issue. I was at the store 1 hour past closing time. The last I heard was from the tmobile rep on the phone stating that my account would be migrated from flex to post pay by 6am this morning. At that point I felt it was safe to return my evo's and finish canceling the sprint account. I called back this morning at 6:30 am to verify the issue had been resolved. Well to my surprise it hadn't and I spent the next 2.5 hours talking to people telling me it was impossible due to a past due account I had back in 2003, which I don't remember ever having tmobile. After arguing back and forth with supervisors, managers and CSR's about how this was not my account which they eventually figured out but still said I would have to cancel my account and reopen it losing my numbers I have had for 10 years I finally got one that brought the tmobile rep from the store on the line. I was put on hold while they talked and 45 minutes later my account is being fixed and my corp discount is being applied. Even though some of the reps were unwilling or unable to help me or tell me that its impossible for them to do anything I finally found one who took charge of the issue and got it resolved for me. Incredible service, even though it may have taken 4 hours to handle the issue, it was at least handled 100% to my satisfaction.

I have to agree that T-Mobile Customer service is amazing. They have some of the best CS I have seen.
Just like any other company you have to work a little to get the more difficult issues handled but my experience has always been stellar with them overall!

yeah - like i did on that bing cashback rebate program
they are normally tops, but sometimes they can be frustrating (but at least you've got a human on the phone frustrating you, not the electronic menus at sprint)
but as a last resort, what worked for me on the bing thing, someone else had mentioned in another thread, i called into 611 and after indicating "english", just said "cancel", maybe two times - got to a "customer loyalty account specialist" that when he asked why i wanted to cancel i gave him a small glimpse of the "who's on first, what's on second" exchanges i'd been having over the bing thing
he actually took the time, went to bing, signed up for an acct, saw what i was talking about, AND found a supervisor to approve the damn rebate
just remember that "cancel" thing - it may prove useful

I agree, T-Mobile has very good customer service. It's one of the main reasons I'm still their customer since I almost went over to AT&T when I was lusting for an Iphone. At the time I was thinking of switching the MT3G came out and I was somewhat happy with it, but now that I have the Vibrant, I am fully satisfied. T-Mobile let me upgrade from my MT3G to the Vibrant (fully subsidized [$249.99 -$50 rebate]) even though I had only had the MT3G for a year.

Due to bad customer service experiences i strictly do business with T-mobile corp locations or via 611. I recently went to t-mobile authorized dealer to get a new sim card for my g1 and after the rep screwed around for a while on the computer to activate it, i waited about 2 hour w/ no service and called T-Mobile's 800 number and the rep was very courteous and told me that the store never activated the sim. the phone rep took about 1/4 the time the authorized rep did to activate the card and it worked instantly. This was not my first bad encounter with non-tmo direct but will be my last i made the decision to never use a non-tmo store unless i absolutly have to.

I have been with T-Mobile since 2004 and can say that T-Mobile has the better service of all the carriers, but it has degraded recently, in the past year.
In particular I experienced what you did, there's many T-Mobile CSRs who are incompetent and they are thus unable and unwilling to help solve your problems. It takes a few calls to get to the right person who knows what they are doing and who is willing to fix things.
Example, one time they overcharged me $120. I called and the CSR was rude and said I simply did not know how to read the bill. I had to ask for a supervisor who initially sided with the employee. After 15 minutes the supervisor too finally saw that I was in fact overcharged. She said I would get a credit.
Three months later, no credit. Called and the CSR said "Let me fix that, I have entered the credit."
Another three billing periods, no credit.
I call a third time, the person said this was all wrong. I heard a few key taps and the credit showed up on my online account instantly.
So six months and a lot of calls/labor to get a credit.
From my experience (and yours) you cannot assume anything. The key is to ALWAYS wait a month after making changes and then call to see that things were done (like I just called to make sure the insurance on my HD2 was transferred my new Vibrant).
Also keep records of everything (albeit unless you record phone calls, illegal in many states, it's still always going to be your word against T-Mobile's). That's why I like to do as much as I can online so I can get screen captures.
Bonus Tip: When push comes to shove and T-Mobile says "That cannot be done" or whatever, then tell them to cancel the account. They are then required to put your through to the retentions dept.
Retentions can do absolutely ANYTHING to save the account. They even give people free phones to prevent them from walking (assuming you are in the right, of course).
So if a CSR or supervisor gives you a hard time, tell them to cancel the account and then calmly explain the problem with retentions. (And say it's a matter of principle, that's why you are canceling the account.) Eventually they say "So if we can fix this problem will you stay with T-Mobile?"

I have been in CSR hell with Tmobile for the past few days. Their store screwed up my account, so I was not able to jump on the $99 Vibrant deal at Costco, AFTER I had returned my Vibrant, so I could take advantage of the Costco price. (this was also AFTER contacting Tmobile to see if they would match the Costco price). So, I am back to my G1, I lost all my time setting up my Vibrant... and the best I have gotten, is they will research my issue and call back within 72 business hours... so, up to 9 days waiting?
I am almost certain to go to the Vzn Fascinate with this whole fiasco going on. I like the price of Tmo... but I hate being jacked around. Every time I have had a problem in the past year... it has been a major FIGHT to get it fixed. I am tired ofi t.

AT&T Incompetence

DISCLAIMER: This is a rant about AT&T's incompetence. Read at your own risk.
Fed up with T-Mobile's ongoing data issue in my neighborhood, I decided to jump ship to AT&T. Last Friday, I signed up for a 2-line family plan, ordered two GSIIIs (a blue for myself, and a white for my wife), and let the waiting game begin. On Monday night, I got a shipping confirmation, with a scheduled delivery on Thursday (today). On my way home from work, I tracked the package and saw that a delivery attempt was made, but my apartment number was missing. Having received countless packages via UPS (Amazon Prime member), I called UPS immediately upon walking through my front door. UPS informed me that no apartment number was indicated on the package and that I have to contact the shipper to have it added. I immediately asked if I could pick up the package at my local UPS depot, and the service rep informed me that the sender placed a restriction on the package and it can only be delivered (I can't pick up the package in person with a government-issued photo ID? Sounds like BS to me, but whatever). The rep then stated that UPS will require permission from the sender in order for me to pick it up in person.
I call AT&T and explain the situation to their service rep. The rep admits that the apartment number was omitted from my package's shipping address (really? I mean, really???) and that she'll be happy to contact UPS and have them change the address. I asked the rep to inform UPS that I am permitted to pick up the package in person. She stated that she will make the arrangements with UPS and placed me on hold. After a few minutes, the rep came back online and was "happy to inform me that she was able to get my apartment number added to the shipping address." Unfortunately, UPS will not allow me to pick up the package in person and will only deliver it, because of a restriction placed on it (BS - just a few minutes before, a UPS rep told me that the package can be released to me with sender's permission).
Here's the kicker. My billing period with T-Mobile is ending on Saturday, and I don't want to incur an additional month's charge (T-Mobile doesn't prorate final bills) in the event that my numbers aren't ported out in a timely manner. AT&T sure knows how to impress a new customer. If their employees are unable (or just incompetent) to correctly fill out a shipping label (seriously, how freakin' difficult is it to enter the apartment number into the correct field?), what does that say about the company? They were certainly competent enough to quickly charge my debit card for the phones!
I haven't made up my mind yet, but I'm considering refusing the package, getting my money back, and staying with T-Mobile. I haven't even used AT&T's service yet, but they've already managed to make a negative impression on me. T-Mobile's data really sucks in my neighborhood, but do I really want to commit to doing two years' worth of business with a company that not only can't seem to get their logistics right, but doesn't even know the policies of their shipping partner?
Again, this is just a rant. I probably should have gone to the store and saved myself the aggravation.

KGBKNY .. I can relate to issues also with AT&T, however .. until you get a real issue, what you experienced could have happened with ANY company.
AT&T is good .. although there systems only show that I have been with them since December 2005 (when they bought it back from Cingular), I have in fact been with AT&T since 1994 (and I even still have my first cell phone .. and it still works). I started with CellularOne in '94 in which was bought out by AT&T .. AT&T ran into financial issues and split its mobility department away from corporate AT&T and called it Cingular .. then of course, come 2005, AT&T regained control.
Now, in 18 years .. there has been ups and downs, and in all instances, they have come through for me with no problems. I have a family plan, 5 lines .. but believe me, they have perks for there long time customers that cannot be beaten. An example of one perk .. I now have a Samsung Galaxy S III .. most people on here (or around the world) are paying anything from $150 to $800 for this masterpiece .. I myself received the Marble White when the second batch was released last week .. paid absolutely nothing for it .. sorry, let me correct that, $ 4.95 for overnight shipping !!! But, here is the other perk .. no contract extension.
So, give them a chance, a shipping mishap is a little issue .. when you receive a $ 1M phone bill from them, then complain .. :laugh:
Cheers .. and welcome to AT&T :highfive:

everyone makes mistakes and there are shipping errors all the time no matter the company or the parcel company itself. Don't judge AT&T until you get on their network. Plus like you said you could of gone to the store.
Goodluck

Just get the phone and you'll be satisfied. Sheesh. everyone makes mistakes. It shouldn't influence you to think badly of a company unless it happens on a consistent basis. I understand that it's beyond stupid how someone didn't enter the apartment number but it's one mistake... I would just advise you to give it time.
I been with at&t for 6 years and I have no complains. Excellent service and great customer service.
sent from my GALAXY SIII

LordGeek said:
KGBKNY .. I can relate to issues also with AT&T, however .. until you get a real issue, what you experienced could have happened with ANY company.
AT&T is good .. although there systems only show that I have been with them since December 2005 (when they bought it back from Cingular), I have in fact been with AT&T since 1994 (and I even still have my first cell phone .. and it still works). I started with CellularOne in '94 in which was bought out by AT&T .. AT&T ran into financial issues and split its mobility department away from corporate AT&T and called it Cingular .. then of course, come 2005, AT&T regained control.
Now, in 18 years .. there has been ups and downs, and in all instances, they have come through for me with no problems. I have a family plan, 5 lines .. but believe me, they have perks for there long time customers that cannot be beaten. An example of one perk .. I now have a Samsung Galaxy S III .. most people on here (or around the world) are paying anything from $150 to $800 for this masterpiece .. I myself received the Marble White when the second batch was released last week .. paid absolutely nothing for it .. sorry, let me correct that, $ 4.95 for overnight shipping !!! But, here is the other perk .. no contract extension.
So, give them a chance, a shipping mishap is a little issue .. when you receive a $ 1M phone bill from them, then complain .. :laugh:
Cheers .. and welcome to AT&T :highfive:
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I agree...and concur what is said..They have had their ups & downs..but considering all of the BS I have gone through with Sprint..Verizon..T-mobile...AT&T mobile is the best hands down.Now..I will say this..check out the different stores in your area...not all are the same with regards to how well you will taken care of..or the knowledge of the staff...Luckily we have plenty of stores to choose from where I live..and can tell you there are night and day differences in both the staff and the store managers in each. Don't go in blowing steam...that will get you zero respect and help..but talk to them as you would expect to be talked to..and remember to get all of the techs information if you have to complain to the manager..They will be more than willing to help and keep you happy...even when dealing with issues of their other services...I got mine with a early no charge upgrade..and no extra fees because of issues I had with their stupid u-verse..and getting my Atrix 4g earlier this year...The longer your with them..the more perks you can get..you just have to know how to talk to them..
Mac

Thanks for the replies, everyone. However, my story gets even better. UPS is now showing "Returning to Sender" when I enter the tracking number. Now, I definitely have to wait for AT&T to receive the package in order to get the account canceled and my money credited back. Moreover, I also have to endure another month of T-Mobile. I swear, it almost seems like the universe is telling me not to sign up with AT&T. J/K
This has not been a positive experience at all....smh.

I switched over from Sprint and had some issues too with ATT.
First I started a new family plan with 2 lines that I was putting over from Sprint. The next day I decided to port over another one of my numbers from Sprint and grab the GS3. I was told to choose a individual plan for my GS3 until I receive the other 2 phones and then I just Derrick my plan from an individual plan to s family plan.
Well everything appeared to go fine, until they went to port my numbers over..they got all the numbers mixed up and I had to go to the ATT store to get a new sim card. So after that everything was all good.
Also the FedEx guy delivered my GS3 to the wrong house. Luckily the house was only 3 houses away from mine and I was able to catch the delivery guy before he got of work.
Blazed from my ATT Galaxy S III

A short update to my situation. Turns out that when a shipper requests restricted delivery from UPS, the address cannot be amended, even it's something as minor as an inclusion of an apartment number. If a package cannot be delivered to the address listed, UPS will automatically return it to sender. To make a long story short, I spoke with a customer service rep who spent a good 30 minutes helping me resolve this issue. Although I will have to wait until the returned package hits the warehouse for the money to be credited to me, I was given the option of buying the phones at my local store, located a block away from my place of work, and having my numbers ported to the new phones.
As they say, cooler heads prevail. During my lunch break, I went over to the store (the manager and the individual who processed my purchase were extremely knowledgeable and helpful) and bought the phones. It took about 5 minutes for the numbers to be ported over, and I was on my way back to the office. A short while later, I received a call from an AT&T rep with whom I spoke earlier in the week regarding the status of my order. She reviewed the notes on my account, apologized profusely for the inconvenience cause by the shipping mishap, and stated that she will waive my 1st month's bill to compensate me for it.
On a side note, seeing the speed test numbers (20 Mbps down, 13 Mbps up on the Upper East Side in Manhattan) made me question my sanity for dealing with T-Mobile's 0.5 Mbps for the past year.

Fun with US Cellular purchase.

I decided to get myself a nice birthday present in the form of a Nexus 6. Online searches turned up inflated prices and out of stock notices. I know all the carriers sans Verizon ATM carry them but in limited quantities. Right now I'm in BFE Iowa for the holidays. Yay. Nearest carrier store.....30 miles......us cellular. I've never dealt with USC before and never intended to but today I had to. I called to see if they had the 32gb blue model in stock. Put on hold for ten minutes. Kind of on hold anyways. I can hear the girl asking about it like "wtf is that?". Some jumbled crap and a clicky clack and she says yes they have them. Made my way to the store and I walk in and you know how them sales people are all ready to get your signature. I told them I called earlier to pick up a device. The same girl who answered my call went to find the device. Took 15 minutes. Then she asked me to wait in queue to set up service and select a plan. I said no I want to purchase full price no contract. She was very surprised. She said she had never done that before. Two other sales people said the same thing. The last lady to help me also had never done it but did know how. It took over 30 minutes to find the device then figure out how to ring it up full price. Ha ha ha. I thought it was quite ridiculous and funny. Now I have the nexus 6!! Smart device #40-something
Sent from my Nexus 6 using XDA Premium HD app

For me as a German stories about American Carriers are always interesting. Sure we do have carriers with subsidized phones as well but not as "bad" as in the States.
In 2010, I was living in California for about a year and brought my phone (good old nokia n97 symbian). I first walked into a Verizion or Sprint store (can't remember exactly) and tried to get a regular contract with a sim card only. I was told it's not possible, I would need to purchase a phone as well (wtf?). T-Mobile however was easily able to do it and hooked me up (a German company btw ).
Here, I just pay my monthly bill and buy my phones at full retail price. I still save money compared to contracts including subsidized phones.
Congratulations to your new N6 btw. I hope you'll enjoy it!!

Wall of text may even stop Sparta!
Nice you got them to sell you one though.
Did they have any accessories in store for the phone?

I'm in US Cellular country up here in Maine. I bought my N6 through Motorola and have a Verizon plan, but I walked into the US Cellular store right down my block yesterday to see if they had any accessories. Same thing. The clerks had never heard of it. Then the manager said: "We'll get accessories as soon as it's launched." I told them I was pretty certain it had been launched as it's been available online for a couple of weeks through US Cellular. He just looked at me with a blank stare. Suffice it to say they didn't have any accessories yet!

dtroup64 said:
I'm in US Cellular country up here in Maine. I bought my N6 through Motorola and have a Verizon plan, but I walked into the US Cellular store right down my block yesterday to see if they had any accessories. Same thing. The clerks had never heard of it. Then the manager said: "We'll get accessories as soon as it's launched." I told them I was pretty certain it had been launched as it's been available online for a couple of weeks through US Cellular. He just looked at me with a blank stare. Suffice it to say they didn't have any accessories yet!
Click to expand...
Click to collapse
Yeah I walked in to pick up an N6 today, keeping in mind this is a rather large corporate-owned USCC store in a rather decent sized midwest city, and they only stock the Ballistic case. Fine by me as that's the one I was hoping for, but it's surprising that they only stock one $40 case. Wouldn't have PAID $40 for it, but I had enough points to get it free.