Database Users

Bad build quality! Check your phone!

My experience so far..
Very disappointed in my experience with the Canadian Desire HD, I don't know what HTC are thinking seriously..here are the issues I had between 3 devices... dead pixels on the first two, third one has a misaligned lcd with the housing and the front speaker is tilted a bit as well, camera ring and lense became loose on the second day.. the volume rocker on the side is flushed, also experiencing crackling during calls every 10 seconds or so. Also the usb port in the bottom is tilted left.. please people check your phone as this is ridiculous.. other problems like flush power button, blurry camera photos on the sides, and dust under screen. Also speaker is a huge let down.. not the loudness it is loud enough but is just bad quality sound ( tin like with no depth mid base etc.) I came from and x10 and did not have a single issue with anything like the above. This is really unacceptable ... I wonder how many devices have any of this issues. Or is it just me that is really unlucky and got 3 faulty devices..
Just a little update - returned the phone to the store and the lady took out 2 more, checked both...both with dead pixels she took out another 2 first one camera lens again moving checked the last one they had and it was perfect!!! No moving lens no dead pixel, screen was aligned properly so i got it and left to go home, on the way i stopped at Tim Hortons to get a coffee and while waiting at the drive through i picked up the phone and what do i see.....a small lint behind the lcd with a few specs of dust..whiped the screen a few times checked again, double checked and triple checked and i couldnt believe it i was furious and the lint was visible on picures and everything went back to the store and got a full refund. Now i will give it a last chance at a different store in a close by city hopefully they got a better batch and if it still has problems i will give up and wait for the Arc to come out. So mad , i cant believe this not one not two but like 5-6 devices all with some kind of problem...
Update - i got another one from a city nearby so far its all good none of the problems i mentioned. Just waiting for the morning to see the screen under sunlight but it looks good now. I wonder if the problem with the dust is when they sealed the phone they sealded with the dust in between or is it just not sealed properly and the dust can get in at any time?? I hope it is sealed properly..dont want to find dust after the 14 day return period lol. Is there anyone on here that has had the device for longer period or a previous HTC and didnt have dust under the screen?
Update - this one seems to be good, checked under sunlight and everything is ok, all the other phones i mentioned above were from the same store so maybe they got a really bad batch.
Sent from my Desire HD using XDA App

Htc always had problems with dust under the screen. I had a orange spv, orange spv 500, and s orange m3000 all with dustproblems. The backstone, Leo and desire HD no problems...
Sent from my Desire HD using XDA App

I bought my TELUS Desire HD a week after it came out, and I have had not one problem with it.

no problems with my htc desire HD..

Jeez, that's quite a few problems. Go return it and get a replacement.
I have absolutely no problems with mine, been just awesome.

Same with me, no problems or whatsoever. Just get a replacement, might be a faulty batch if you ask me. Tell them to give you the newest one.

I agree with getting a replacement. I've seen the front speaker housing misalignment on someone elses phone and it does look rather unattractive.

Nothing to complain about my dhd......loving it!!!
Sent from my Desire HD using XDA App

The only thing that's actually annoying me about my DHD is the frame around the display. It's a bit higher than the display iteslf and everytime you swype beyond the edges of the device you can feel the improper processing.
But I learned to live with that *sigh*.
Apart from that everything is fine with my device!
Rgds

c_felge said:
The only thing that's actually annoying me about my DHD is the frame around the display. It's a bit higher than the display iteslf and everytime you swype beyond the edges of the device you can feel the improper processing.
But I learned to live with that *sigh*.
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I use a screen protector and now the display is at the same height as the frame
I've no problems with mine. Only the sim cover doesn't fit perfectly but it's okay for me.
Sent from my Desire HD using Tapatalk

No problems here

No problem with mine but think it could be a little louder or maybe it's the noise at my works !!!

junta_mpb said:
I agree with getting a replacement. I've seen the front speaker housing misalignment on someone elses phone and it does look rather unattractive.
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Yeah, I've got a crooked speaker bar.. looks bad.. hopefully the case that I ordered would hide it. Mine is an Inspire 4G (AT&T).

c_felge said:
The only thing that's actually annoying me about my DHD is the frame around the display. It's a bit higher than the display iteslf and everytime you swype beyond the edges of the device you can feel the improper processing.
But I learned to live with that *sigh*.
Apart from that everything is fine with my device!
Rgds
Click to expand...
Click to collapse
No!! That's not a fault. It was designed like that because Desire HD has turn to mute. So they have raised it to prevent any damages caused to the screen when the phone is turned.

Just a little update, returned the phone to the store and the lady took out 2 more, checked both...both with dead pixels she took out another 2 first one camera lens again moving checked the last one they had and it was perfect!!! No moving lens no dead pixel, screen was aligned properly so i got it and left to go home, on the way i stopped at Tim Hortons to get a coffee and while waiting at the drive through i picked up the phone and what do i see.....a small lint behind the lcd with a few specs of dust..whiped the screen a few times checked again, double checked and triple checked and i couldnt believe it i was furious and the lint was visible on picures and everything went back to the store and got a full refund. Now i will give it a last chance at a different store in a close by city hopefully they got a better batch and if it still has problems i will give up and wait for the Arc to come out. So mad , i cant believe this not one not two but like 5-6 devices all with some kind of problem...

I had my DHD exchanged five time.two had dead pixel and the others varius problems like lcd and the lens not correctly aligned.All of them had dust under screen, including the last one.
I won't exchange it anymore and unfortunately I cannot get a refund.
I'm waiting for the LG optimus X2 .I hope the quality will be better.

i got my one from telus
it doesnt seem like there are thing wrong like you claim
maybe you should exchange for a new one

the top right of my screen seems to be a tiny bit out compared tot he rest of the sreec. I only noticed it one day when i was playing a game and touched the screen, could kinda feel it move a tiny little bit.

I got mine from telus and it works well, and as for the problem with the edges, I have an otterbox defender case on it so its even more pronounced.

imptb said:
I got mine from telus and it works well, and as for the problem with the edges, I have an otterbox defender case on it so its even more pronounced.
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Click to collapse
That's a feature of the phone, it protects the screen from possible scratches when placed faced down on a table or desk to silence it as part of sense.

Normal or defect?

Does everyone xoom back cover where the top and bottom cover meet has a slight creak when depress between the left speaker and camera? The area can be depress slightly also.
Sent from my Xoom

Don't think so, I believe someone else posted about this and exchanged theirs. I wonder if this is a defect in many devices now that you're posting on the same thing.
Sent from my PC36100 using XDA Premium App

copualt3 said:
Does everyone xoom back cover where the top and bottom cover meet has a slight creak when depress between the left speaker and camera? The area can be depress slightly also.
Sent from my Xoom
Click to expand...
Click to collapse
mine can be compressed, it doesn't make any noise though.
In the end -- they're two pieces, a little movement is expected.

Just checked, mine does not creak at all. Might be a defect, i'd take it to a VZW location and compare it to the sales demo or a new model.

Mine does this too
Sent from my Xoom using XDA App

mine does too. its normal, dont listen to these 'return it defect' crap

thanks, everybody for the response.

mine does it too.....i'm not returning it

Mine does it as well although not every time I press there. Not returning mine.

[SURVEY], Digitizer problems vs. Ring around screen

I upgraded phone a few days ago because my digitizer issues were becoming increasingly unbearable. Furthermore, I had this whitish ring around the edge of the screen. I'm thinking that the two might be correlated, and so I was wondering if anybody else could provide input.
Sent from my SAMSUNG-SGH-I747 using xda premium

I was having issues too, any amount of moisture on my fingers would cause my screen to go crazy, send text make calls hang up on calls.. was driving me nuts so I went out and got an HTC one S, as bell doesnt carry the one X, or any top of the line phones... anyway
I didnt like that the text wasnt as sharp on the one S and a few other things so I took it back and got a $20 screen protector put on my atrix at Solo and its been working great since. no white rim or screen peeling issues for far.
What did you upgrade to?
Edit: nm guessing S3 by your sig lol.

Yep, got the s3 and I'm loving it. I had the white rim on my atrix about a month after I purchased it, but never thought much of it. But I'm just perplexed as to how randomly the screen started to deteriorate since June that now I'm in search of a catalyst lol
Sent from my SAMSUNG-SGH-I747 using xda premium

[Q] Should I return my N7 32gb? (Screen lift)

Hi all
I bought the new nexus 7(c90) 32gb a few days ago from PC world along with the 2 year guarantee. Out of the box it was working perfectly and I began setting it up as you do .
Anyways after around 10 mins of using it a tiny flake of the silver plastic bezel felt loose and then fell off so I have this 4mm black "scrape" on the corner of my N7's bezel but as this is so small (I will try to include a pic) I am just putting it down as wear and tear
However here is my bigger issue. After reading how many 8gb/16gb N7's had the dreadful screen lift I decided to check mine. It seems that the middle of the left side of the screen is higher than the right side and does not sit flush with the bezel however it's barely sitting a width of a hair above it. I can run my nail from the middle of the screen to the right and feel the bezel is higher than the screen however when I do the same to the left side my nail simply falls off. If I hold my N7 horizontally and look down at it , the left side is higher than the right as the bezel cannot be seen towards the middle of the screen. If you look at the left side you can sort of see the screen bulging out by the smallest amount and if you push on the screen you can see a very very small amount of screen flex.
I would really appreciate any advice. I asked my parents to buy this as a Bday present me as these N7's are really good value for money and this being my first proper tab I really wanted to flash roms ect but due to the screen lift/bezel issue im not sure what to do. PC world claim to refund or replace any item that develops a fault within 21 days. Spoke to my parents and they tell me if it's that small of an issue I’m just better off leaving it. Yesterday I want to a large shopping centre and tested out some N7's(not sure on gb's) and 2 of the 3 displayed a similar issue however due to the rush I’m not 100% sure. Also tested Tesco’s 16gb and there was no screen lift.
I'm worried that after a while the screen issue may get worse. After some reading last night I read that 32gb's are excluded from this design flaw so Is there a possibility of me owning a faulty one? . Do you think PC world would accept these as "faults?" . If I'd never seen the thread on screen lift then I most likely would have never noticed anything. .
Hope all this makes sense, any questions please ask!
thanks!

I bought one yesterday mate from Currys and I didn't think mine was bad until I compared it against the display model in store today. Mine had a lot of screen lift and I could easily get my finger nail between the screen and the bezel, the quality was poor to say the least.
I took it back today and had a really good chat with the guys at Currys and they were mega helpful. I ended up exchanging it for a new unit and its near on perfect so I'm chuffed to bits.
You won't get close to getting a tablet of this spec for the money. Take it back and get another one.
Sent from my Nexus 7 using xda premium

crash_194 said:
I bought one yesterday mate from Currys and I didn't think mine was bad until I compared it against the display model in store today. Mine had a lot of screen lift and I could easily get my finger nail between the screen and the bezel, the quality was poor to say the least.
I took it back today and had a really good chat with the guys at Currys and they were mega helpful. I ended up exchanging it for a new unit and its near on perfect so I'm chuffed to bits.
You won't get close to getting a tablet of this spec for the money. Take it back and get another one.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
thanks for the reply. I'm also able to wedge my nail in the gap between the bezel and left side of the screen. I am strongly considering returning it back in the next few days however I'm not sure if they will accept it as the screen lift isn't that noticible initially . Also how did the exchange process go?, did you just get a new boxed replacement or did you ask them to open up a few?.
Cheers
Sent from my Windows Phone

Definitely get it replaced.
-Brought to you by Marino's Nexus 7-

Mine was quite noticeable because even though I hadn't had the tablet a full 24hrs there was already dust and bits gathering down one side of the screen which made it stand out even more. The screen lift was something I could only see getting worse. I actually took the back off for a nosey before I exchanged it and I could see there were missing screws down the side of the bezel which I believe is how Asus are trying to combat the screen lift.
The two guys I spoke with at Currys were obviously in to their gadgets as well and were aware of the quality issues with these tablets and said if I wasn't happy I could have my money back or exchange it for something else, or they said I could try another one and see how I got on. I personally didn't suggest opening them until I found one I was happy with as I appreciate they wouldn't be able to sell them then.
I'm happy with my new one though and I'm really glad I exchanged it.
Sent from my GT-I9300 using xda premium

I took 2 back to tesco both within 48hrs, both suffering screen lift, my 3rd has it ever so slightly, less than 0.25mm but as it's in a case it hasn't got any worse so I'm happy to live with it as is.
So yes take it back as it is a known fault.
Transmitted via Nexus7

I bought one from Staples and after couple of days of use I too found the screen lift on the left side. I finally returned it yesterday morning. Then in the evening I got a new one from Office Depot. So far its free from any defect. I hope it stays that way. Also my new one starts with serial no. CA0K. The one was defective was C90K.
Sent from my Nexus 7 using xda premium

Yes even though there are known issues and we've had bad experiences, don't get clouded in to thinking this isn't a good tablet because it is and I personally think it's well worth the perseverance. I've now got it in an official Asus neoprene flip case and a zagg invisible shield screen protector, looks the dogs
Sent from my Nexus 7 using xda premium

Mine was bought in July and I have just noticed screen lift. I bought it from PC world, what shall I do
Sent from my Nexus 7 using xda app-developers app

Thanks for all the replies!
I will be going in for a replacement tommorrow, I just hope that they will accept it. Like I said before, the screen lift is not very apparent however it is there. If the staff disagree and kick up a fuss that there is no screen lift or the screen lift has no negitive effects then what's the best course of action?
Since buying the N7 and discovering it had screen lift + chipped bezel I don't have the satisfaction of it being "mine",really wanted to flash roms and experiment but the confusion in returning it or not kept me stock :crying: . The N7 I have does not have any light bleed,ghosting and I'm pretty sure the colours of the screen are normal. Should I check this on my replacement N7 when I get it?
Also I'm looking at a N7 starting with C90 right?
Another thought is getting a refund and saving up for a 32gb nexus 10 . Also A N10 would cost me around £200 extra . I initaily went with a nexus7 as it was cheap for the high specs, In my budget and as it is my first android device & tablet allows me to learn & tinker with it with no regret compared to a almost half grand N10. I have also heard on here that many users downsized from a 10" to a 7" . Could anyone shed their opinion?
P.s: I have attached some images

I'm returing mine for black lines , the only thing is I can't find the warranty card . Do I need it ?
Sent from my EVO using Tapatalk 2

I'm so shocked that Google hasn't stepped in to improve the quality on the 32 gig models after all the problems with the 8 and 16. I love Google products but quality must come first not quantity. I used to work for Sony and this would've been totally unacceptable.
Return it and open the replacement right in the store and continue to do that until you get a good one.

Return it right away. The more tablets that get returned because of this "screen lift" the better. Maybe next time they will not repeat the same mistake.
Sent from my Galaxy Nexus using xda premium

Just an update
Went in and was able to get a replacement N7, Checked this one in the store and it had pretty much no screen lift apart from a very very very slight lift from the left towards the bottom. We also checked another one inc a display model and they were much worse. I also went snooping in various shops to look at the N7 and all of them had some sort of screen lift.
Overall I'm quite happy with the new one, my only complaint is that there is a small amount of backlight bleeding in the bottom left corner if the brightness is set at 100%. If the brightness is on auto or below 50% you cannot really see it unless you are actively looking for it.
I've heard much worse issues with the N7 so I'm happy with this one. Am I right the LED's are only located on the left side of the tablet?

I'd return it again. I've returned 3 and my newest is flawless. there are good units out there, you will find one!
Sent from my Nexus 7 using xda premium

I applied a minimal amount of crazy glue to the affected area months ago, and it's been perfect ever since. Asus sucks, but if you want a 7" Nexus, what can you do?
Sent from my Nexus 7 using XDA Premium HD app

Build quality issue on my p6800 or opened casing?

Hi guys, I've had my new toy for a couple of days, flashed ics rom and root is running like a dream... And I'm really pleased. A step up from my last tab 8.9. However I noticed that at the top left corner there is a tiny bit of play (movement) between the screen and the aluminium casing (if I press down on the screen) . I'm talking maybe 0.5mm or less... But the other corners are solid. Also if I press the casing just below the g of the Samsung logo, pushing the casing against the screen, then there is also a tiny bit of play there too. Is this common? Or could my "used like new" purchase from Amazon have had a screen or battery replaced?
Otherwise the condition is perfect so I should probably shut up and stop complaining!!
Sent from my GT-P6800 using xda app-developers app

nemov said:
Hi guys, I've had my new toy for a couple of days, flashed ics rom and root is running like a dream... And I'm really pleased. A step up from my last tab 8.9. However I noticed that at the top left corner there is a tiny bit of play (movement) between the screen and the aluminium casing (if I press down on the screen) . I'm talking maybe 0.5mm or less... But the other corners are solid. Also if I press the casing just below the g of the Samsung logo, pushing the casing against the screen, then there is also a tiny bit of play there too. Is this common? Or could my "used like new" purchase from Amazon have had a screen or battery replaced?
Otherwise the condition is perfect so I should probably shut up and stop complaining!!
Sent from my GT-P6800 using xda app-developers app
Click to expand...
Click to collapse
P.S Would be helpful to hear from anyone who has actually opened up their tablet, as I am thinking this is what has happened.... Many thanks!!

I've definitely got this too on mine which I bought brand new about a month ago. Bottom right hand corner clicks when pressed, doesn't bother me much but should be covered under warranty. For the record I've dropped mine a few times, nothing major but could explain the problem.
Sent from my GT-P6810 using XDA Premium HD app

noreaga2010 said:
I've definitely got this too on mine which I bought brand new about a month ago. Bottom right hand corner clicks when pressed, doesn't bother me much but should be covered under warranty. For the record I've dropped mine a few times, nothing major but could explain the problem.
Sent from my GT-P6810 using XDA Premium HD app
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Click to collapse
Wow. We have the same issue. Lower right hand corner. There's clicking when I press hard.
Sent from my GT-P6800 using xda premium

This is a common problem, something to do with the clip design and it is on all 4 corners. Even after you have fixed it, it will come back in due time so I stop thinking about it.

Hi guys,
I'm experiencing the same issue with my tab, albeit a bit worse -- there is a slight screen lift at the left side near the SIM slot. It doesn't bother me that much but considering that this is a premium device, I would've expected better quality...