Related
i noticed the other day my bezel is cracked near the power,volume, and hdmi areas. Sprint said 100 to fix because they would only offer me a refurb. is there anywhere i can get the bezel and replace it myself?
Somehow I don't think you brought it to a corporate repair store, or you did so before October 23rd.
Sent from my HTC EVO
I just did last friday, has sprint officially addressed this? If so I will call tomorrow to complain.
It's been my experience with Sprint that it's touch and go depending on who you're working with. I've had one rep tell me one thing only to call back in a week later and be told the total opposite. I would continue to pursue the issue until forced to pay the $100.
Any suggestions on how to get this fixed? I would even be willing to buy the part since it should be less than 100
Sent from my PC36100 using XDA App
I had dropped my phone and cracked the screen a couple of weeks ago.i took my phone to sprint and they replaced the entire half of the phone(which includes the screen,bezel,volume and power buttons and the speaker grill)in under 30 min for $35.I didn't have insurance.
phone looks brand new,and my new screen is even better than my old one,colors are alot sharper!
i would be ok with paying 35 for it to be fixed. suggestions? there is only 1 corporate repair store in my area i believe.
Official sprint policy is to repair any damage outside of fire, liquid or "total destruction" (the board is in more than 2 pieces) for free under TEP or $35 if you don't have TEP. Loss, theft, fire, liquid and destroyed phones go through assurion for $100/$50. This took effect on October 23rd.
Sent from my HTC EVO
Thanks, I have tep so I will go back
Sent from my PC36100 using XDA App
If I understand the newTEP stuff, this should actually cost me nothing?
Sent from my PC36100 using XDA App
yup i had the same issue with the phone showing a crack right by the power button. i also had bright white spots on my screen. took it to a sprint corporate store and they replaced the screen and bezel at no charge. took them about an hr they were busy
Burksdb said:
yup i had the same issue with the phone showing a crack right by the power button. i also had bright white spots on my screen. took it to a sprint corporate store and they replaced the screen and bezel at no charge. took them about an hr they were busy
Click to expand...
Click to collapse
i live in south florida but dont know where to go. my mic stopped working all of a sudden. i try to buy it off ebay and the guy told me dont waste your money on buying the back bezel because the mic is in the motherboard meaning i would have to replace the whole phone. what are my options here?
just take it to a sprint corporate store and let them take a look at it.
i called sprint, and then took it back to the same store. the store told me if i wanted it fixed to smash my phone and then call insurance.
so, i guess back to the original question. where can i buy the bezel to replace it myself since the store doesn't want to help and the next closest corp. store w/ repair is 250miles away.
Wait wait wait.....the store rep told you to 'smash the phone'?! Get that in writing! Lol
Sent from my Evo
Call Customer Service and tell them what's going on and what the rep at the store advised you to do. According to the new TEP policy physical damage is covered in store with no deductible as long as its not damaged beyond repair. That means you don't pay anything to get it fixed. Call customer service and they *should* be able to help you out with this. I would not pay $100 for new screen/bezel when you have TEP. That's a rip.
tangstang said:
Call Customer Service and tell them what's going on and what the rep at the store advised you to do. According to the new TEP policy physical damage is covered in store with no deductible as long as its not damaged beyond repair. That means you don't pay anything to get it fixed. Call customer service and they *should* be able to help you out with this. I would not pay $100 for new screen/bezel when you have TEP. That's a rip.
Click to expand...
Click to collapse
what he said.i had the screen/bezel replaced for $35 and i didn't even have insurance.paying a $100 for new screen/bezel when you have TEP is a rip.
Do they have to replace the screen too? Maybe that its why they are giving me such a hard time; it is not broke, although I found out last night my multi touch is not working other then basic 2, not sure if 5 is supposed to work or not
flyboy1100 said:
Do they have to replace the screen too? Maybe that its why they are giving me such a hard time; it is not broke, although I found out last night my multi touch is not working other then basic 2, not sure if 5 is supposed to work or not
Click to expand...
Click to collapse
well the screen they have comes attached to the bezel,so yeah they will replace the entire half of the phone(screen/bezel).
since they're giving you the run-around,maybe you are better off with a crack on your screen so there is a strong enough reason for them to replace it....(if you catch my drift).
FYI from all I know, if the repair cannot be made in the store they can order you a refurb. You have to pay $35 for an advanced exchange though. Or wait for the repair parts I guess. This is with insurance and depends if they deem it damaged beyond repair.
I purchased a used Evo on Craigslist and it has a white "B-spot" on the screen. The phone is about 8months old. I'm wondering if I can get it fixed under warranty at Sprint or from HTC as a second owner. Any help is appreciated.
I think you have to be original owner for them to even look at it. And from what I hear, Sprint has become anal about what they consider to replace a phone these days.
I could be wrong though. I'm sure someone will chime in.
I had the same thing on my Evo, but I was the original owner of it. I tried a local Sprint repair store (not a corporate store, just a Sprint partner store) and they said that was a cosmetic thing and they couldn't repair it, which is BS. It's a defective screen. I tried arguing with them but they wouldn't budge. I then called Sprint technical support. They said they could send me a refurb phone but I didn't want to do that because I paid full price for my brand new phone and I just wanted it fixed, not replaced (and I also have it rooted and didn't want to go through the unroot and root process over again lol.) I finally found another Sprint repair store further away from me and they replaced it with a brand new screen, no questions asked. I even had the hairline crack close to the power button and they replaced the whole outer case as well.
According to the tech that did the repairs for me, they have a lot of discretion when it comes to the repair of phones, and the other repair store didn't want to replace it for fear of getting in trouble with Sprint and/or HTC for doing the repair.
yeaaa said:
I purchased a used Evo on Craigslist and it has a white "B-spot" on the screen. The phone is about 8months old. I'm wondering if I can get it fixed under warranty at Sprint or from HTC as a second owner. Any help is appreciated.
Click to expand...
Click to collapse
You will have warranty from HTC directly. Their warranty requires you to ship the phone to them, wait 1-2 weeks, and get the phone back.
Sprint handles warranty issues at their discretion and can charge $35 for the repair.
Just to give people a heads up that need their EVO's exchanged via service centers or replaced via insurance. For the past few days ALL replacement Evo's that I've had come in have been flashed to the new OTA prior to shipping. There may be instances where some service centers may have some 2.2 Evo's on hand (not likely) but for the most part expect to get a 2.3 Evo if you need to have yours replaced.
got mine replaced and got in Wednesday still had 2.3
sent from my back pocket using an EVO
2.2 sorry type o
sent from my back pocket using an EVO
Just got a replacement EVO,with 2.2 yesterday...actually a replacement for my replacement EVO..
Sent from my PC36100 using XDA Premium App
todah09 said:
Just got a replacement EVO,with 2.2 yesterday...actually a replacement for my replacement EVO..
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
What's the refurb date on yours. The ones I'm getting in are no more than a week old.
The biggest complaint about Sprint I could have is that they run everything through insurance. Verizon (who I left to get Evo) would replace your phone with no deductible if it was a defect. IE: not charging, something not working properly etc etc. There basically could be no water damage and the phone had to be less than a year old. I pay for insurance for other reasons, such as loss, theft, drop a brick on it and such.
You guys have the same experience? Just trying to see if its the two stores I've went to that "look" at the phone and say if you want a new one do it through insurance.
i have two repair centers here next to me who always replace my phone for free, as long as there's no water damage, r u sure u r visiting repair centers?
A repair center near me was going to replace my phone for free sure to a speaker defect. No insurance needed. Same for others I've talked to. A long as it is a defect in the phone then they will replace it for free.
Where the phones activated? If so that's why it was 2.3
Sent from my PC36100 using XDA Premium App
david914 said:
i have two repair centers here next to me who always replace my phone for free, as long as there's no water damage, r u sure u r visiting repair centers?
Click to expand...
Click to collapse
Yea for some reason they do nothing but want to send it via insurance and charge me $100 for a refurb. Glad somebody is having luck out there
Mantle107 said:
Yea for some reason they do nothing but want to send it via insurance and charge me $100 for a refurb. Glad somebody is having luck out there
Click to expand...
Click to collapse
The only time we replace phones is if there are main board issues, everything else we repair in house. Main board issues are cover under the exchange program and we order the exchange right away. If it's shattered screens or water damage the we check to see if the customer is eligible for an upgrade so we can present the customer with options (upgrade or insurance). If they want to file a claim we walk them through it.
PM me where you live and I'll see if I can't track down a decent service center.
Lokifish Marz said:
The only time we replace phones is if there are main board issues, everything else we repair in house. Main board issues are cover under the exchange program and we order the exchange right away. If it's shattered screens or water damage the we check to see if the customer is eligible for an upgrade so we can present the customer with options (upgrade or insurance). If they want to file a claim we walk them through it.
PM me where you live and I'll see if I can't track down a decent service center.
Click to expand...
Click to collapse
Thank you so much for the solid info. I'll shoot you a message later after I get out of this meeting. Again, much appreciated.
It's usually pretty cut and dry if you take it to a Sprint Service/Repair Center. If there is physical damage then it will go through Insurance. Hardware defect it is swapped free of charge. They have the option to repair some physical damage...... If you take it anywhere else they will insurance it for the $100 or send you to a Sprint Service/Repair Center. We'll they should remind you, but usually don't.
I have never had to pay a single claim except for when I lost my phone.
I went to a Sprint Repair center once to have my screen swapped (I have the white spots that are a manufacturer defect) and they told me I would have to go through insurance. I haven't tried a different Service/Repair center yet. Know of any good ones in the Miami, Fl area?
Well I officially broke my precious Galaxy S3.
Dropped from my pocket to a hard floor.
The LCD began to leak down the screen, eventually filling the screen with black.
The irony? Not one single mark or scratch on the phone, even after this drop.
I hadn't yet swapped over my phone insurance yet from my old phone, and it happened 35 days after I got the phone from Phones4U.
They have sent it in for repair (under manufacture warranty). This takes TWO WEEKS. And I may get a phone call stating that due to the damage being from "shock" by being dropped, they cannot replace the screen digitizer.
If this happens, I have an option to pay £60 for them to repair it, or I can get the phone back and claim off insurance (because I only started my insurance on the day it broke, so I have to wait a week for insurance to be valid).
Thoughts?
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
Its most definitely not a warranty claim.
£60 versus self repair with no warranty on your repair .
A number of i broke i replaced my screen posts on XDA worth a look to get an idea of costs difficulty etc .
jje
danieljamie said:
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
Click to expand...
Click to collapse
i dont know why it says LCD not AMOLED on that auction..
Yeah they asked me in Phones4U if I dropped it.
To which I responded, "nope never", and there are NO MARKS on the phone at all.
He phoned the Samsung tech support and they said that the digitizer must have cracked due to a "shock or fall" and that I may get a phone call from the repair team arguing it.
Not sure what to do if I do?
I just want to claim ignorance and say it has never been dropped and get a new screen in it.
Anyone had experience with Phones4U repair center?
Service centers are not morons. If the screen is broken it a result of usegs and not manufacturing issue. I do not see why they should fix this under warranty. So say yes i drpped it and have it fixed for 60£
Sent from my GT-I9300 using xda premium
So I came home today to find my rear glass broken. It has started around the camera and the entire back is spiderwebbed. Warranty wants $130 deductible, is there a replacement somewhere cheaper?
Firstly I have no idea what county you are from or were you brought your N4, Google or retailer? Anyway I will try to answer.
LG support I think say they will replace the back, but it will be an out of warranty repair.
Give them your details, they send you info and packaging to send it back, they send you a quote, if you reject the quote you will have to pay £23 for inspection and they will either send you it back or you can recycle it. Or you can accept the quote and they will repair and send it back to you.
More details: http://www.lg.com/uk/support-mobile/lg-LGE960#warrentyInfo
Rueben_ said:
Firstly I have no idea what county you are from or were you brought your N4, Google or retailer? Anyway I will try to answer.
LG support I think say they will replace the back, but it will be an out of warranty repair.
Give them your details, they send you info and packaging to send it back, they send you a quote, if you reject the quote you will have to pay £23 for inspection and they will either send you it back or you can recycle it. Or you can accept the quote and they will repair and send it back to you.
More details: http://www.lg.com/uk/support-mobile/lg-LGE960#warrentyInfo
Click to expand...
Click to collapse
I called TMO, then Asurion, which was worthless, they wanted $130 to replace the phone via Insurance. I called LG, only to be told to call Google. Google told me to contact LG. Called LG back again, they said if they found the back to be due to defect (and apparently were aware of the problem) then they would fix it for free, if not, they would either send it back, or charge me to have them fix it. I'll ship it to them tomorrow and see how well that goes. Sadly I'm stuck using my G2, which isn't that bad short of it's small screen, but it's battery is shot and dies in less than hour. I just can't believe that the back broke without me doing anything to cause it. As I told the reps, if it was my fault, I could understand, but nothing impacted my pocket that I keep the phone in.