Database Users

[Q] TEP vs ERP

I just picked up two new phones, an evo and an epic, and I was considering getting ERP for each phone. Should I get TEP instead since Sprint changed its repair policy and no longer honors the manufacturer's warranty?

Y do ppl keep saying they don't honor the many warranty?
Sent from my PC36100 using XDA App

Not sure what Sprint does but HTC will obviously honor the warranty. Send it to them and they'll fix it for free as long as its covered under the free one year HTC warranty.

Yeah, send it to them at your own expense, and wait 5-10 business days to get it back.
It also better be in pristine condition, or they won't cover it.
As far as getting TEP vs ERP. If you don't have TEP, it's 35 bucks in store. So based on how often you think you will be in the store for repair or replacement, you should make a decision.

clamknuckle said:
Yeah, send it to them at your own expense, and wait 5-10 business days to get it back.
It also better be in pristine condition, or they won't cover it.
As far as getting TEP vs ERP. If you don't have TEP, it's 35 bucks in store. So based on how often you think you will be in the store for repair or replacement, you should make a decision.
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Yeah, I figured sending it to HTC isn't an option--I can't wait that long. I guess I'll just roll w/ ERP and pay the $35 if I need to. Does anyone know if it's $35 per repair visit or $35 per thing repaired? For example, is it $35 if I get 2 things fixed at once or will it be $70?

sorry but about the warranty is this only with HTC or all the brands? and what is the difference TEP and ERP, I pay $7 at month, what am I paying for?

I sent mine to get repaired (broken digitizer; section of the screen didn't respond to touch) I had the hairline power button crack as well as a bunch of dings on the corners from dropping it. Guy on the phone said it might not be covered because of the hairline crack but it ultimately was. Cost $6 to fedex it to Texas, 6 days later it was on my doorstep with a replaced screen as well as a new black trim piece that had all the dings. If it isn't covered by the warranty they charge you the $35 in addition to repair costs. I only paid shipping on the way out and that was it. 6 days wasn't too bad of a wait, thought it felt like forever.

mylasthope said:
Yeah, I figured sending it to HTC isn't an option--I can't wait that long. I guess I'll just roll w/ ERP and pay the $35 if I need to. Does anyone know if it's $35 per repair visit or $35 per thing repaired? For example, is it $35 if I get 2 things fixed at once or will it be $70?
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It's $35 total. If you had 2 things it's still just $35.

DirtyShroomz said:
Y do ppl keep saying they don't honor the many warranty?
because they used to just service the phone under warranty and issue replacements from the manufacturer right at the store. now u have to go direct to the manufacturer. sprint is only dealing with ERP n TEP.
dmora01 said:
sorry but about the warranty is this only with HTC or all the brands? and what is the difference TEP and ERP, I pay $7 at month, what am I paying for?
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im not certain, but i think ERP is only for repairs. what ur paying for is Total Equipment Protection (TEP) which covers repairs and loss/theft.
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mynigman said:
DirtyShroomz said:
Y do ppl keep saying they don't honor the many warranty?
because they used to just service the phone under warranty and issue replacements from the manufacturer right at the store. now u have to go direct to the manufacturer. sprint is only dealing with ERP n TEP.
im not certain, but i think ERP is only for repairs. what ur paying for is Total Equipment Protection (TEP) which covers repairs and loss/theft.
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i work for sprint, ERP is ONLY for loss/water damage through asurion, 100 dollar deductible. ESRP is for repair only through sprint, which doesn't cover water damage or loss. each are 4 dollars, but you can get them both for 7 dollars, which is called TEP
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Jeffmon,
If I bought my evo on eBay I am still covered since I have the $7 coverage, right...
Sent from my froyo using the xda app

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Ive got TEP for 7 dollars....Iver replaced 2 screens and and external speaker in store for nothing. took about 30 min each time. The first screen was from water damage and the second was because I literally used my Evo as a hammer and shattered the screen. They never asked how or why or even flinched in fixing it. Sprint is by far the best customer service Ive encountered in the cell phone world. Ive only been with sprint since the Evo came out.

Hmm, my next question is, how does this affect those of who bought Evos before this policy change and can no longer enroll in TEP, since 30 days have passed?

mylasthope said:
Hmm, my next question is, how does this affect those of who bought Evos before this policy change and can no longer enroll in TEP, since 30 days have passed?
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Get buddy buddy with someone at the sprint store and they can add it to your account.
Right now, I'm getting TEP for $4/mo =).

I wouldn't worry about it - TEP really only covers you for 2 things: 1, an insurance claim - water damage, lost/stolen, physical damage, phone won't power on at all, etc. This didn't change with the new policy, so if you were OK with taking this risk before I assume you're OK with it now. and 2: Repair at the service center (pretty much anything other than what has to go to the insurance company. Sprint will still repair your phone, it's just that there's a $35 flat rate for that now (before it was free in the first year, then $119.99 after that). So you might get stuck with the $35 repair cost, or the new policy might actually save you $84.99 if your phone breaks after the warranty is up. Either way that's cheaper than the $4 / month for ESRP unless you expect your phone to break more than once every 9 months.

I had my Evo replaced from Sprint with no insurance and was not charged a dime.
Because they can't fix software issues......
Sent from my PC36100 using XDA App

rdub4nd said:
Ive got TEP for 7 dollars....Iver replaced 2 screens and and external speaker in store for nothing. took about 30 min each time. The first screen was from water damage and the second was because I literally used my Evo as a hammer and shattered the screen. They never asked how or why or even flinched in fixing it. Sprint is by far the best customer service Ive encountered in the cell phone world. Ive only been with sprint since the Evo came out.
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T-mobile is the best...
I call them and told them my g1 won't turn on,and I tried different battery. They mailed me a replacement and I sent the bad one back no cost to me
Sent from my PC36100 using XDA App

Insurance for Galaxy S II

I'm buying a Galaxy S II sim free when it's release and want to insure it.
Have you guys/gals got any recommendations of where to insure it. I'm UK based.
i know CPW provide geek insurance if bought from their store for around £12.99 per month but have seen a number of internet based insurers quoting around £6 per month but which of them are legit. Am also looking for laptop insurance too.
House insurance is not an option as i live in shared accommodation.
Would be greatful if anyone can help from their experiences.
Thanks in advance
Sent from my X10i using XDA Premium App

Does your bank provide it with your account?
I know some do, so it might be worth checking it out.
12.99 is crazy money a month, no way i would go for that.

IMO, £12.99 per month is way too much to insure the phone. I know the phone is valued around about £500, but still...
Also, you will probably have to pay an excess fee of about £100 on top of that if you make a claim.
I'm probably going to upgrade my standard LloydsTSB bank account to the "Silver" account. It costs £2 per month for the first 2 months and then £7.95 per month after that.
It includes:
- Mobile phone insurance (repair or replacement up to £2000, accessories up to £250) and covers Loss, theft and accidental damage
- AA Breakdown cover
- European Travel insurance
+ some other stuff too...
Check it out with your own bank before you buy insurance from CPW.

Thanks guys, will give the CPW insurance a miss for sure.
Will check out the Lloyds suggestion as I'm not too sure about using internet insurance companies as they may be cheap but who knows the hassle if you have to claim.

mines £6.95 through natwest they use a company called ccp . co. uk.
very good tbh i claimed last year and i had full handset price given to me, only have to pay £25 access.
you dont have to go through the bank just search for that company

lloyds silver account provides free insurance for 1 mobile phone but the excess is 50 . i personally wouldn't bother with insurance,warranty for a year is good enough for me.

vimto25 said:
mines £6.95 through natwest they use a company called ccp . co. uk.
very good tbh i claimed last year and i had full handset price given to me, only have to pay £25 access.
you dont have to go through the bank just search for that company
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Just checked out CCP, they seem to have changed their T&C, they only cover up to £400 and excess is now £50.
Thanks for the info anyway mate.

other insurance options
I am not sure if these guys are reliable, but its worth a look http://www.betterbuyinsurance.co.uk . Between 20 and 50 pounds for a year depending on the amount of coverage.

gaijinboricua said:
I am not sure if these guys are reliable, but its worth a look http://www.betterbuyinsurance.co.uk . Between 20 and 50 pounds for a year depending on the amount of coverage.
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They seem to be the same company as these http://www.insurance2go.co.uk/ , with the same address and registered company details.
I did try to email BetterBuy but the email bounced back as no such user so I assume Insurance 2 Go are the latest incarnation of the company

kersey said:
Just checked out CCP, they seem to have changed their T&C, they only cover up to £400 and excess is now £50.
Thanks for the info anyway mate.
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REALLY! crazy im almost finished my 12 month contract with them so i guess ill be faceing the new price if i continue, i had iphone 4 and they gave me £500 in my bank and i payed them £25 access,
Well looks like i will change once contract is finished.

Not trying to derail the thread but I'm US based and was wondering what would be the best way to try and get insurance on this phone?
I havent heard from anyone else on this so I was wondering what my best option would be.

Maybe this?
http://www.amazon.co.uk/SquareTrade...500/dp/B00448RH14/ref=acc_glance_ce_ai_ps_t_2

kersh said:
Maybe this?
http://www.amazon.co.uk/SquareTrade...500/dp/B00448RH14/ref=acc_glance_ce_ai_ps_t_2
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Thanks man I never saw this before.

brandenk0 said:
Thanks man I never saw this before.
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try this for a pound extra same thing for 3 years, but need to confirm that they cover mobiles?
http://www.amazon.co.uk/SquareTrade...tion-£450-500/dp/B00448MDFO/ref=pd_rhf_shvl_2

also read this guide and the related forum:
http://www.moneysavingexpert.com/insurance/cheap-mobile-phone-insurance

Broke/Cracked screen replacement

Don't think for a minute that it cost a lot for a screen....There may be high sales now but soon the true cost will be no more than $80.00. Remeber true cost for many phones to OEMS like Apple is $65-100.00. What do you guys think! Here are a few links that I came up with for LCD, and digitizer replacement. Feel free to post and add more for those in need that will be organized into one thread.
http://www.amazon.com/Samsung-GT-i9...III+GT-i9300+~+BLUE+Front+Glass+lcd+digitizer
http://www.amazon.com/Samsung-Galaxy-GT-i9300-Original-Replacement/dp/B008DRO6JS/ref=pd_cp_e_1
http://www.amazon.com/Samsung-GT-i9300-Display-included-Replacement/dp/B008DC8N5G/ref=pd_cp_e_0

..

wailord said:
I am on t-mobile and got insurance for $7.99/month. For ~$100 per year it will pay for itself for two years if I replace the phone once.
Insurance is worth it imo because screen damage is only one possible problem. There is also water damage, theft or other defects that may present themselves after the manufacturer warranty expires.
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Yes but carriers may soon have parts to replace screens for like free or a small fee. I paid 35.00 to replace my EVO 4g cracked screen

wailord said:
I am on t-mobile and got insurance for $7.99/month. For ~$100 per year it will pay for itself for two years if I replace the phone once.
Insurance is worth it imo because screen damage is only one possible problem. There is also water damage, theft or other defects that may present themselves after the manufacturer warranty expires.
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Last time I checked Squaretrade was a much better option, but doesn't cover theft. It's only offered for the first 30 days of ownership. Also, the deductible for both is very high.

..

wailord said:
Oh I didn't know that. That is a good deal if you can get them to do it.
Ouch I didn't know there was a $150 deductible. Now I am regretting signing up for it. :crying:
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Its better then Sprints. I just got my phone the other day and they told me that insurance is $11 a month and that the deductible is $200 :crying:

QWIKSTRIKE said:
Don't think for a minute that it cost a lot for a screen....There may be high sales now but soon the true cost will be no more than $80.00. Remeber true cost for many phones to OEMS like Apple is $65-100.00. What do you guys think! Here are a few links that I came up with for LCD, and digitizer replacement. Feel free to post and add more for those in need that will be organized into one thread.
http://www.amazon.com/Samsung-GT-i93...+lcd+digitizer
http://www.xphoneparts.com/china-who...ent_p3952.html
http://www.amazon.com/Samsung-Galaxy...pd_sim_sbs_e_3
http://www.amazon.com/Samsung-GT-i93...pd_sim_sbs_e_1
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none of your link is working

best buy's geeksquad offers $10 a month insurance but doesnt cover theft but its good for phone replacement at any reason and no deduction

does anyone have experience with Ensquared?
Ensquared is $58.99 for 1 year of coverage and they cover everything including spills, drops, loss and theft. Their deductible is $75.

borismanalo said:
best buy's geeksquad offers $10 a month insurance but doesnt cover theft but its good for phone replacement at any reason and no deduction
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I used to work for them. A lot of people assume that they get their phone replaced with a new one in-store, but they don't. It gets shipped out and repaired if possible. Cracked screens are almost always repaired. They try their hardest to avoid giving the customer a new phone. But if they have replace the phone, it's a refurb. If there are no replacements available, they get store credit for the amount they paid for the phone.

seoulstyle said:
I used to work for them. A lot of people assume that they get their phone replaced with a new one in-store, but they don't. It gets shipped out and repaired if possible. Cracked screens are almost always repaired. They try their hardest to avoid giving the customer a new phone. But if they have replace the phone, it's a refurb. If there are no replacements available, they get store credit for the amount they paid for the phone.
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This information is very outdated as it has changed a bit ago. The phone gets sent out (you can get a loaner phone if available for $50. This gets refunded when the loaner is returned). Usually within 1-5 business days you get your replacement phone (same model).
Sent from my Galaxy S3

uhm... well i live in san antonio, ill probably call them to comfirm it, i was going to put insurance anyway and if they have that good offer ill probably use geeksquad than assurance from sprint that they charge you $150

QWIKSTRIKE said:
Don't think for a minute that it cost a lot for a screen....There may be high sales now but soon the true cost will be no more than $80.00.
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Soon? Psssh yeah right, not believable for a minute when a t959 vibrant (gs1) LCD screen replacement is $89 + free shipping and a t989 gs2 is $149 + free shipping, both from amazon and is the cheapest I have found.. which is about the same pricing as LCD replacement sites from China and wholesale sites like Alibaba and Aliexpress.
True though, their wholesale price should be about 3x less than retail but I've been searching extensively for weeks and there are no wholesalers selling for anything less than what I've stated above. It will be years until we see LCD screens for the gs3 at a respectable price, like claimed in the OP. By then the value of the gs3 will become greatly depreciated from what it is today since higher end phones will be available.
P.S none of those links work
-Sent from my T999 / T-Mobile Galaxy SIII

My screen cracked, don't even know how. Then two more small cracks developed while the phone was in my pocket for a few hours.
I mean, wtf.

..

Just noticed I have several scratches on my screen. I didn't notice until today when I showed my phone off to my brother. He's like man u scratched it up already! I'm like no wtf. Look at it...scratches. I dont have a screen protector but I've only had it two days and I keep it in a leather holster. Don't know how the hell it happened just after two days...FML!
Sent from my SAMSUNG-SGH-I747 using xda premium

So Passport 2.0 has a deductable on repairs?

"PREMIUM PROTECTION:
Your free two-year protection plan covers unlimited out-of-warranty repairs like water damage or cracked screens. Just ship it to us, and, for a nominal deductible, we will repair and return the phone to you."
What does the Passport 2.0 warranty cover?
http://zte-iqorsupport.custhelp.com/app/answers/detail/a_id/4924/related/1
^^^
Read that link from the ZTE Website. I maybe miss understanding it but I thought cracked screens were covered....?

There's always a deductable. They can't have people just running around smashing their screens. There's labor involved fixing them.

jayb222 said:
There's always a deductable. They can't have people just running around smashing their screens. There's labor involved fixing them.
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They should make it more known though. HTC's Uh Oh! Protection replaces your phone if you crack the screen one time. I understand your point but most people do not know this nor do they let you know it easily.

I believe it's $75 for the deductible. It ain't cheap, but it's cheaper than a separate "oops" warranty. I suppose you could run it over with your car (accidentally, of course) in month 23 and get a "new" phone out of it. Not too bad for a deductible and no monthly or initial payment(s).

rczrider said:
I believe it's $75 for the deductible. It ain't cheap, but it's cheaper than a separate "oops" warranty. I suppose you could run it over with your car (accidentally, of course) in month 23 and get a "new" phone out of it. Not too bad for a deductible and no monthly or initial payment(s).
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Not a new phone, refurbished one.
And I think they do it only twice.

I called them before I ordered mine and here is what I was told by a very friendly young man. It's $79 deductible and they pay for the shipping there and back! Anything but loosing the phone they will fix or replace it. Also even if fixed or refurbished it is the original manufacturer that does it so I am ok with it.
I am paying something like $12.99 for Tmobile Assurance protection. Last week I dropped my unbreakable POS LG V10 which I hated anyways and the thig never turned on again. Small ding on the side and tiny crack yet it was dead. So I owe $400 still and had to pay Assurance $175 deductible for which I received a beat up LG V10 that looks abused as hell.
So I decided no more! I am selling it and getting the ZTE then I will cancel my Tmobile insurance and in 2 years the ZTE will cost me about $100.
I just have to not lose it lol.

Where and how much to repair oneplus 5 lcd?

where can repair oneplus 5 lcd display?mine was broken becasue of drop

jason brady said:
where can repair oneplus 5 lcd display?mine was broken becasue of drop
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I feel sorry for you bro

Official service center here in EU quoted me for 100 euro including shipping and VAT for gone and return.

TheCondorITA said:
Official service center here in EU quoted me for 100 euro including shipping and VAT for gone and return.
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Could have been worse I guess.

jason brady said:
where can repair oneplus 5 lcd display?mine was broken becasue of drop
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Would help if you told us where you live.
If it's UK, I've used replacebase in the past and would recommend them, it's all genuine parts.
https://www.replacebase.co.uk/oneplus-five-parts/

djsubterrain said:
Would help if you told us where you live.
If it's UK, I've used replacebase in the past and would recommend them, it's all genuine parts.
https://www.replacebase.co.uk/oneplus-five-parts/
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Would they do oneplus five devices ? Handy to know as I'm in the UK. Not planning on breaking my phone but just incase

TheCondorITA said:
Official service center here in EU quoted me for 100 euro including shipping and VAT for gone and return.
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100 euro its almost Free. I see display cost around 250 euro.

TheCondorITA said:
Official service center here in EU quoted me for 100 euro including shipping and VAT for gone and return.
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That is a pretty epic price, is that just the screen? Or everything else ? Amazing price mate. Double check it's the oneplus 5
Also I'd bet money on the 5T being twice the price and twice as hard to fit.

op5 sure... i send a request for the quotation directly trough the OnePlus web page (account -> rma).
Just the glass was broken but they charge the full LCD replacement (they are sealed together as all other phone these days...). Moreover they do the invoice with "reverse charge" if you are an EU company. So it's something like 80 euros + VAT.
Sure 5T probably will cost much more, i'm very happy to not have bordless display......

I was told 60 usd by oneplus support.