Cut a long story short, a member of staff has run up data charges of £85 by downloading 9MB, 13MB and finally 27MB of data one Sunday evening a few weeks ago. He swears that he, nor any member of his family had used the phone that night. After phoning O2, they can only provide me with the APN that the phone uses but they retain no actual data of what or where the phone connected to. There's no data or large files on the phone that I can see that give anything away either.
So, the upshot being - can anyone recommend any tools or procedures I could use to dig out any system histroy or temp files that might give me a clue to what happened?
I've tried this but can seem to get it work
http://trewmte.blogspot.com/2006/12/xda-osimagetool.html
Any suggestions would be greatly appriciated.
Regards,
Deckard
I may be missing something here, but I've read the confirmation e-mail, the sheet I printed out when I requested the packaging material and the pamplet that came with the box to send back the Xoom.
It says multiple times that Motorola may need to access the data on your device to complete the upgrade so backup all the data, BUT then it gives instructions for encrypting the xoom??????? I've had my Xoom encrypted for months, and I'm trying to figure out if I can send it in as is, or if I need to do a factory reset. How would they access it if I leave it encrypted?
Am I just confusing myself??
Two different meanings of "data".
Motorola needs to be able to turn the xoom on, and make sure it boots up correctly.
If there isn't a master login/password, then they might not be able to do as extensive tests on systems with encrypted data, as on systems without encrypted data.
There also is the issue of how good the encryption is.
Jonathon
Sent from my Xoom using XDA App
You are touching on some of my worries, but I'm still don't understand why they give you the option of sending it in encrypted then
I spoke with Motorola today and also received my 4G upgrade box. Based on what they told me, they expect you to encrypt the Xoom for your protection as they don't need to access your data just install the modem and make sure it turns on but according to the packing instructions in the box they sent, you have the option of just doing a factory reset which will erase the personal data and when you restart the device, simply don't put your Google sign in details which is what i am doing since I already backed up on my computer and Titanium.
So I am digging the barrel on this but in short i used to be able to repair a meid using all the standard tools. For some reason now i have been getting errors trying to read. For this example i'll use cdma workshop. I used to be able to just send the spc and password and everything went smoothly. Now i can connect to the phone but it freezes the program when i try to read anything. The only thing that has changed is I upgraded my phone and my wifes phone to gingerbread.. What I need to know is simply does the upgrade from froyo to gb kill the ability to edit the phone info? Also just to be said this thread will NOT be used to talk about anything illegal like cloning or switching carries. There are many other threads on that. I just want to know if gb killed the common tools out there. Thanks. Oh and just before anyone suggests it yes the phone is in modem mode and debugging on. Thanks.
Hello All,
I need to safeguard my phone's IMEI and the device id. How can I do it?
Or is it that there is no way to do it which is sad :crying:
You can only back that information up, if you are rooted.
If you are not rooted, flashing a complete stock firmware has a chance to restore it. Or you can use Kies to recover it.
JagDave said:
You can only back that information up, if you are rooted.
If you are not rooted, flashing a complete stock firmware has a chance to restore it. Or you can use Kies to recover it.
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So, does it mean I just cannot safeguard my IMEI by any chance? I just need to safeguard it and make sure that no one else can access my phone's data by any means. Just need some serious help with this
Funny Sykes said:
So, does it mean I just cannot safeguard my IMEI by any chance? I just need to safeguard it and make sure that no one else can access my phone's data by any means. Just need some serious help with this
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Click to collapse
You're just overly paranoid. Just use your phone without worrying a bit. Nobody is gonna steal your data as you are no VIP holding something valuable to be targeted by hackers. Also having your IMEI exposed to the public won't cause your data any harm. It's just your phone's identity. It's the same as your name being available publicly also where no one can steal info from your brain just by using your name.
Riyal said:
You're just overly paranoid. Just use your phone without worrying a bit. Nobody is gonna steal your data as you are no VIP holding something valuable to be targeted by hackers. Also having your IMEI exposed to the public won't cause your data any harm. It's just your phone's identity. It's the same as your name being available publicly also where no one can steal info from your brain just by using your name.
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Click to collapse
I totally get what you are trying to say, but in a way, yes I am kind of a VIP who needs tyo safeguard this phone from hackers. I cannot really tell you what happened, but I hope if you can tell me if there is a legit way to safeguard my IMEI from hackers. I also deactivated my facebook account so that they won't know my friends name.
Please help me out with this
By safeguarding your IMEI you'll be able to restore it. I'm not sure if you know what an IMEI is but to put in in simple words, every single phone made has a unique code, an IMEI, you can swap SIM cards, change phone number, use different facebook accounts but your Note 4 will always have the same IMEI, if you get another Note 4, your IMEI will change, as it's associated with the device.
Unless you root your phone you won't be able to backup your IMEI, this has a lot of sense because most of the people don't even know what an IMEI is, they'll will never lose it because they'd never change FW or flash a new ROM.
If someone "hacks" your IMEI they won't be able to access your data, hell they won't even be able to call using your phone (unless it's CDMA), If you're afraid of someone "hacking" you, I'd be trying to protect my social network accounts and my phone number, none of those are associated to your IMEI directly. Tell your friend not to worry about his IMEI, he needs to use two way authentication for social networks, he needs to be careful who he messages with, and who he calls.
Ok then if you are really a VIP needing this then I would safely assume you have connections. So in order to do so then the 1st thing I would do is contact your network provider and obscure all phone identity requests from your IMEI.
2nd is to not install applications that has permission to read your phone's info.
3rd is obviously not to post your IMEI publicly.
Doing these 3 things would surely secure your IMEI from any hackers.
It started when some scumbag stole my bag which contained my old phone (s5) and wallet etc
My phone had a dodgy battery, smashed screen and inactive sim.
I only had it with me as it still connected to wifi so was a back up if I needed internet.
I'm particularly worried that I had screenshot of bank statements and various other sensitive documents as well as passwords for email etc stored in my notes.
I had a fingerprint lock screen set up as well as a password on private mode (I'm pretty sure I stored some passwords etc in private but not all)
As soon as i realised I called my network and had it blacklisted I then tried to do a remote wipe via device manager but although it showed the handset on the account there wasn't a remote wipe function.
I then changed my passwords for everything I remember having including my Google device manager account.
Unfortunately there was videos/photos of my kids that weren't back up which breaks my heart:crying:
So my main questions are.......
What is the most likely thing a criminal would do with the phone?
Factory reset then sell abroad? Change imei number?
How difficult would it be to hack into the phone to get my data?
Would all of that be too much effort considering the value of the model?
Finally is there any way samsung can wipe the phone for me?
Thanks so much for any help
much love