Database Users

Problems connecting

I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.

mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.

I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.

mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.

Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.

OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.

For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.

I think this is good news (on the part of my laptop) because its the same story on the pc.

mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.

I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?

Active Sync no longer working?

Hi - ever since I used Internet Sharing the other day every time i plug my HD into my computer Active Sync (AS) doesn't recognize it.
When i plug in the phone in I get the touch flo menu and it asks if i want to use AS but nothing happens when i choose this - I've even reinstalled AS and XP has recognised the phone but not AS- anyone else had this problem?

Had this a few times with my other PDAs. In most cases it couldn't get a DHCP address from activesync.
Try this: while its connected, locate your device in Windows device manager (should be "Windows Mobile-base Device ...") and delete it. This does not affect partnerships. Disconnect and reconnect it, and Windows should recognize a new device with proper connection.

6Fg8 said:
Had this a few times with my other PDAs. In most cases it couldn't get a DHCP address from activesync.
Try this: while its connected, locate your device in Windows device manager (should be "Windows Mobile-base Device ...") and delete it. This does not affect partnerships. Disconnect and reconnect it, and Windows should recognize a new device with proper connection.
Click to expand...
Click to collapse
Thanks for the advice however I can't find a Windows device in the Device Manager - i think you are on the right lines though - Windows is simply not recognising the device...
Would it perhaps be USB Mass Storage device?

Windows should recognize your phone, this is independent of activesync. If this does not work, activesync has no chance to connect to, and the reason must be somewhere else.
Check your USB ports. BTW you're not using a hub are you? If yes you should connect it directly to the PC. Check cables, and/or try another USB-device if you have one.
When you connect, you should be asked how the phone should represent to the pc, with options as activesync, harddisk, modem. Select activesync here. If you're not asked, check device settings in Start-settings-connections-usb2pc.

Have you tried blanking out the "enable advance network funcitonality" in USB to PC setting?

And - you are using the HTC supplied USB lead?
bog standard mini-USB cables don't cut it

Big Problems :((

I have the following problem with my HTC Touch HD. Since yesterday after i transfered 2 video files and a few pictures, when i connect it through USB, the computer doesn''t detect HTC anymore (nor syncing nor file transfer). Even the Bluetooth syncing does not work. I performed several soft and hard resets, and it seems it;s getting worse after every reset.
I bought the phone 2 weeks ago, after i sold my Apple iPhone 3G 8GB. As we speak, i kind of regret i did that...any advise for me ?
I forgot to mention: when i plug the uSB cable, the device goes recharging.

Have you tried booting your pc ?
Also try unchecking Settings/connections/Usb to Pc/ "enable faster data synchronization"
r
Andrew

What cable do you use? I had similar problems with non original (asus) usb cable.

greetings everybody..
1) i tried what you said several times, no result.
2) i get same results with the original and the other cables..
3) i noticed one thing . . . if i connect the device to a computer that i never conected before the device, it launches active sync....and Active Sync just wont interact with my device.

Did you try reinstalling ActiveSync on your PC?

yes i tried....same result. Do you think a change of ROM would solve that ?
Now, even a syncronisation using bluetooth is almost impossible, since i cant pair the computer and the device. Damn, it's like a virus or something.
stupid thought:
Do you think a change of ROM would solve that ?
Click to expand...
Click to collapse
Impossible since i cannot connect using USB. Sorry !

I too had problems with my PC not recognizing the HD. Found out that it was a problem with my firewall and anti-virus. I adjusted anti-virus settings to allow active sync to pass through and have had no problems after that.
HTC also recommends going to Start --> Settings --> Connection tab --> USB to PC and deselect the checkbox for "Enable faster data sync"
For device recharging when plugged in to USB : go to Start --> Settings --> System tab --> Power. here below the battery charge indicator, there is a checkbox. Read the message and check/uncheck as desired.
Hope this helps !!

i thought one potential source for my problem would be the antivirus, but i disabled firewall (eset at work and symantec end point protection at home) and no result what so ever.
I cand figure a way to sync the device even with the bluetooth since i cannot pair the device and the computer.
I am starting to regret i bought HTC...

Try click the Activesync icon on HD Program, there is a "Option" on the menu, click and see if you could delete all the old connect. If yes, re-establish the connection again to see.....good luck

Option menu item is disabled (i performed several hard resets)...(
Another thing i noticed. I unchecked the box (when connected to USB charge), so now when i plug the usb cable, it wont charge. But, if the device is in stand by (black screen), and i plug the usb cable, it wakes the device up. So, in my mind, i think it is something wrong with the OS, it still "feels" the USB cable, but cannot (for an unknown reason) take the necesary action.
For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so.
Is there any way to reinstall ActiveSync on my HTC device ?

daemonus said:
Option menu item is disabled. For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so. Is there any way to reinstall ActiveSync on my HTC device ?
Click to expand...
Click to collapse
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V

NLBeev said:
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V
Click to expand...
Click to collapse
Tonight i will try to install at home Windows VIsta (at work and at home right now i have XP). I cannot use my phone - no phone number in agenda and it's driving me mad. The phone rings and there are quite a few persons i dont want to talk with.. HEEEEEELP

nobody there to help me ?

If you did a hard reset, and you can connect in drive mode, but can not sync, then I am 99.9% sure that there is nothing wrong with your phone, but that your computer is messed up.
Uninstall all your antiviruses, firewalls, and other bloatware, and see if it works then.

Just a possible solution, but did you try plugging in your phone into other USB slots on your PC? Are you perhaps trying to sync it through an USB extension cord, or maybe USB hub? I had problems with my PC recognizing the THD if I tried syncing that way. Best results were plugging it directly into the back side of the casing.
The reason I'm asking this is that if you have too many USB devices plugged in, it's possible that the USB voltage drops too low and devices won't connect to the computer.

I tried on 5 different computers, all available USB ports.
On a new computer, sometimes on the device screen it shows up Active Sync but that is all, no sync occurs. If i try again on that computer, i get the same result as i get using the computer at home or work.
The device cannot conect as a Disk Drive
Is there a way to reinstall Active Sync on HTC ? My guess is that this software is all gone with the wind (even i performed a hard reset). The big question is what the hell happened ? Could be a ROM fault ? I mention i never tried to change ROM, the only software i installed was S2U2 and Core Player.

If by monday it wont work, then i'll send it into service (i have warranty). But i hate service

all out of ideas...

Any ideas ?

Which items are checked when you go to Settings/connections/Usb to Pc/ on youre phone?
Have you tried to use another memory card (because youre problems started with copying)?

My Touch just doesn't show up on PC

Hi, I'm so new to WinMo and this forum
My sis just gave me her Touch and asked me to back up her contacts. Now she's using a Nokia E65.
First I used a regular Mini Usb cable to connect the phone to PC. Nothing happens. My PC (the OS is Windows 7) didn't even show that some device had just been connected. I tried on my laptop (running XP) and it's just the same. Uhm, not really. The laptop shows that "USB device not regconized".
But the phone showed that it was charging. The cable is fine, it is the one that I use to connect my N95 to PC. I didn't try the cable included in the phone package, however I'm not sure my sis does keep it.
Then I tried to use bluetooth for Sync. Since my laptop's bluetooth just didnt work, I went out and got an external USB Bluetooth device (or is it called Bluetooth USB Dongle?). My PC regconized the Bluetooth device immediately, and I was able to sync my N95 with PC using PC Suite.
But then it didnt quite regconized my Touch. Sometimes it did, sometimes didnt. Sometimes my Touch did really get connected with the PC (after the Passkey part). Then I refreshed to see services to use from the computer, but nothing shows up. In fact sometimes it showed "ActiveSync", but after I refresded it just disappeared. So I just couldnt sync my Touch with the PC.
What should I do next? Do I have to send the contacts one by one to her new phone (it's about hundreds of contacts). Could it be the USB connector(s) on my phone that were broken? And after a hard reset should everything be fine? (I think I will do that after backing up the contacts).
Thanks for reading my bad English

I used my girlfriend's cable (from her Nokia N95, same to yours) and it worked perfectly with my HTC Touch, so maybe you have an hardware issue...
Are you sure that ActiveSync accepts incoming connections? Have a look at the app in the device

Lol, it's just a regular cable from a package which I was given. Not even the original cable of N95. But, well, it works perfectly with N95.
Where can I change the incoming settings?
But since nothing really happens everytime I plug the Touch to the PC, I think it's a hardware issue too. It would be bad (costly?) if I have to get someone fix that thing.

latanh said:
Lol, it's just a regular cable from a package which I was given. Not even the original cable of N95. But, well, it works perfectly with N95.
Where can I change the incoming settings?
But since nothing really happens everytime I plug the Touch to the PC, I think it's a hardware issue too. It would be bad (costly?) if I have to get someone fix that thing.
Click to expand...
Click to collapse
Go to Start > ActiveSync, then tap the Menu button and select Connections... Be sure that the option is cheched and USB is selected...
I have an italian ROM so i'm not sure that the words will be exatcly the same...

Yes, everything was checked. So that may be a hardware issue.
But I can still charge with the cable, while I cant do any data thing. Is that something weird?

latanh said:
Yes, everything was checked. So that may be a hardware issue.
But I can still charge with the cable, while I cant do any data thing. Is that something weird?
Click to expand...
Click to collapse
That's strange, but i don't know how is the device made, so it may be possible...

Questions to ask.
- Are you using the latest ActiveSync + Drivers?
- Have you tired different USB ports?
- Different Cables?
Is your activesync settings point to usb?
Go to the config to check

Lol, I finally got my Touch show up on PC.
Last night I did it once with the Bluetooth connection. But that connection was so unstable that after that one time I couldnt do it again.
I tried a few more times, but it was still the same. Then I searched on the Internet, and someone showed the solution for the Touch not charging when plugged to PC: untick the box "Charge when connect to PC" (or something like that). I did the same, then plugged the phone to PC. Then the sound of some device connecting to PC suddenly appeared. I was so surprise, and when I open Windows Mobile Device Center and see my phone connected, I just couldnt believe in my eyes ) Just untick some stupid checkbox, and the problem that was giving me headache for a few days suddenly gone.
Today's morning when I tick that box (meaning the phone will get energy from USB connection to charge) and connect it to my PC, it still recognized my phone. Now I can check or uncheck that box, and the PC will recognize my phone no matter what.
Lol, it feels so strange using a WinMo phone. I've never used a WinMo before, just Symbians )

latanh said:
Lol, I finally got my Touch show up on PC.
Last night I did it once with the Bluetooth connection. But that connection was so unstable that after that one time I couldnt do it again.
I tried a few more times, but it was still the same. Then I searched on the Internet, and someone showed the solution for the Touch not charging when plugged to PC: untick the box "Charge when connect to PC" (or something like that). I did the same, then plugged the phone to PC. Then the sound of some device connecting to PC suddenly appeared. I was so surprise, and when I open Windows Mobile Device Center and see my phone connected, I just couldnt believe in my eyes ) Just untick some stupid checkbox, and the problem that was giving me headache for a few days suddenly gone.
Today's morning when I tick that box (meaning the phone will get energy from USB connection to charge) and connect it to my PC, it still recognized my phone. Now I can check or uncheck that box, and the PC will recognize my phone no matter what.
Lol, it feels so strange using a WinMo phone. I've never used a WinMo before, just Symbians )
Click to expand...
Click to collapse
Well great to hear that, ping us back if you have further problems.
Actually Software issues is easy to fix, but when it comes to hardware problems, like the IC chip and all those, its a big headache.
All the best for your HTC Touch

Cant connect hd2 to computer!!

this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated

Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?

i know this may seem a bit "it helpdesk-ish" but try re-booting your PC

Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing

djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it

Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.

johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?

k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.

Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.

This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.

bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.

this is one of the many WM6.5 errors!
need Android soon!

Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....

as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated

@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!

angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol

"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.

Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.