Hi all,
Me again! for now I've decided to use my new Xda Exec and also use my 'working for outlook' Xda 2s.
I live around the Heathrow area, so always good signal strength and availability - can't remember the last time I saw no signal or 1 bar etc.
The Exec, even though a little bulky, fits into my jeans pocket. I then started noticing I'd get the 'bleep' in my Bluetooth earpiece indicating no signal. So I now carry the Exec in my hand or it's on the centre console in the car.
IT STILL drops signal every so often!
I cant beleive it! it will always drop on my regular commute along the M40 and M25 & M1 - it drops in other places to.. these are the SAME roads I've always used and my various Xda2i PPC's have never dropped. The Xda2s shows a signal of 2-4 bars in these areas whilst the Exec is showing no signal and trying to find one!
Anyone else get anything similar? I'm on the latest ROM version, the Exec has never been dropped or bashed etc - it really is as brand new out the box. I've installed nothing on it apart from having it in corporate mode.
I'm thinking to just sell it off and get a Mini S or a Hermes off contract or dump HTC altogether and get a HP 6915...
Cheers!
Dennis! West London UK!
This could be due to the speed of switching over from 3G to 2G.
Do you use the 3G service?
I use this PDA for the internet over WiFi and only very rarely do I use the expensive GPRS.
On the settings for the phone change the "Auto" over to "GSM" to drop 3G connectivity.
Hi Preditor,
Thanks for that little tip - I've changed the setting as you've suggested and I'll monitor it over the next few days.
As yet I have no need to use the 3G network - I'm evaluating the best way for me to be 'connected' whilst on the move, but It's not a pressing requirement really..
Fingers crossed it works!
Cheers!
Dennis! West London UK!!
I had a quick search for HSDPA and connect to HSDPA but couldnt find a solution to this problem (if it is a problem...)
I get awesome reception with my phone. At home (in the sticks/country, quite far from another town or city) I get E reception usually 2 bars to full... this is connected to gprs or just on the phone with data connection turned off...
My problem is that when I head toward and am in London I get the H signal which holds for a few seconds at full strength then my phone seems to lose reception altogether and when recption returns its back to either E or G... I am hoping its something I am not doing in the settings or that H reception in London is generally not good... I have H enabled in the connection settings and data connections in advanced config... is there anything else I can do or should be doing...? Is H recption in London generally bad (any other experiences please let me know, perhaps a street in Central London where it might be great so I can go there and test my phones H reception, I go to Oxford circus at least 2 times a week or so)? Thanks in advance...
Thats O2 - I get alot of switching too, You dont seem to have move very far for the bars to go down when the H symbol is up, then you get an E and sometimes a G - I had this with my old phone too so I dont think it is the fault of the x1.
I dont think O2 3G/HSDPA network is very good.
I did hear that some carriers simply piggy backed their 3g stuff on top of their old 2g towers but 3g range is not so good so you get this switching problem until they add more towers.
Thanks Scote... that makes sense I guess but is a pain... I am going to try to get a replacement sim to see if that makes a difference as mine is about 4 years or more old now... much appreciated.
Ok this is just an update in case anyone else has a similar problem. I called O2 and asked them about it.. after a bit of transferring the lovely lady on the line tells me I have an older sim and need to get it replaced and to make my way to the nearest carphone warehouse shop (my account holder) and they will upgrade it for free... nice... so I am off to see the wizard, the wonderful wizard of 02...
Can't see how changing SIM would affect anything... sounds like she was telling you what you want to hear...
Have you tried flashing to the most recent radio per my sig?
akp99 said:
Can't see how changing SIM would affect anything... sounds like she was telling you what you want to hear...
Have you tried flashing to the most recent radio per my sig?
Click to expand...
Click to collapse
Possibly, but its free so doesnt hurt to try... I have not flashed a new radio yet... will try it though if the sim doesnt work out... I gather the radios are in the ROM section of the x1 board?
try a new radio, i get it a lot and have the latest 02 sim.
also i think 3 (the network) is using o2 stuff so that might be why there 3g reception is not great.
Ganondolf said:
try a new radio, i get it a lot and have the latest 02 sim.
also i think 3 (the network) is using o2 stuff so that might be why there 3g reception is not great.
Click to expand...
Click to collapse
I will try out the radio that Akp99 has and see how that works... what radio do you have Ganondolf?
Ok after transferring the new sim card into my phone I noticed that I could access edge in more places in my house where before I would get edge in the living room say and the study but not in the bedroom or kids play room for example and it was a stronger signal too... I went for a trip into one of the towns near my place (a 15 minute car journey) and the first thing I noticed when I went to make a call was that I had an H and all the bars were up. This was great as I didnt even realise that this town had HSDPA capability... woo hoo... so now the test will be on Monday when I go to London and see how it does.
FYI I did not flash a new radio just changed the SIM... apparantly (not sure how true this is) my old card was a 2g (I have had it for about 4 years or so) and this new one is a 3g which they tell me would make the difference... further updates to follow...
Ok I have a solution to this problem...
I phoned O2 and was put through to a customer services rep. I told them that my sim was a few years old (up to 4 or 5) and that it was not connecting to HSDPA services as it should, the lady said that my old card was a 2g and I needed a 3g card so she made a note on my account and told me to head down to the nearest CPW store and get a 3g replacement free of charge. I have NOT flashed a new radio yet... yet... perhaps later if their might be benefits to the new one... Almost immediately I noticed that the E service was stronger all over my house... I could get full bar service pretty much anywhere, where before I was getting 2 in most places. I even noticed H service in my living room which had never happened before...
Going into London today I noticed as soon as I got out of the car that I had full bar H service... and wow is it quick. I had it everywhere I went in Central London with the bars dropping to 2 when I was walking between some very tall buildings on Oxford st. So it looks like the sim card does have a direct impact on the ability to pick up a service... and I am just tickled as a pig in mud that its working full capacity...
I have radio version 1.10.25.18
I have not flashed the radio. Also have o2 3g sim
I noticed that although i have H a lot in 3g areas, but a lot of the time when i send texts / access the net it jump back down to E or G but will stay on H if left on standbye or if i receive texts / calls.
when i make calls it seems to stay on H but hard to tell as forget to look
Hi,
Not sure if it’s my handset or for everyone in general in the UK on T-Mobile network.
Strange but true. While traveling, internet just doesn't work on my G2. Whether on the popular motorways such as M1, M25 or on train where T-Mobile coverage is very good, I get one or two bars the internet just doesn't work. It throws up error messages that it cannot reach the host it’s trying to connect meaning no data connection. It’s definitely not the coverage problem. Something to do with the phone as I never had this problem on my Nokia E71.
I called T-Mobile helpdesk but they just don't know and don't understand. Is anyone having the same internet problem while traveling? Any workarounds? I don't want to change the firmware as I can get a replacement from T-Mobile (I suppose) if I'm persistent with them. If I change the firmware, it may void the warranty as my phone seems to be faulty.
Any recommendations or workarounds?
Thanks in advance.
Hari
I'm getting something similar some of the time. I'm waiting for the official SW update in the hope that this will be fixed.
Yes, same problem here sometimes. I wonder if it's got something to do with the phone maybe?
Do you mean WiFi or 3g? One of the best things for me was sitting on eurostar watching the gps marker shoot across the screen as the map also was updating... that was a month ago, though, couple of days after I got the phone.
So do you ever get a connection.
When travelling in a car mine seems mostly ok.
It does lose internet connection sometimes when moving from a 2g to 3g signal and can take a couple of minutes to come back.
You could try forcing a 2g connection only to test if that works ?
Hi!
I have the handset for few weeks and for couple of days I have a problem at the times to connect to internet. Look like Hero try to send data but there is problem with downlink. Some times when you turn off and on the internet it seemsd to be working at the times ....
I have already updated the software to the newest from T-mobile but still the same problem.
Any ideas ???
Thx
Well i have the same problem with Telus in Canada I thought it was a network problem but now you have me wondering if it is a defect.
same here on T-mobile UK in London... I noticed a reboot solves the problem most of the times... But I am not too sure why it happens in the first place. I noticed it seems to happen in very crowded locations rather than when I am somewhere with not too many people. Every time I install a new radio I hope to see the problem disappear, but it never really does. Quite disappointing... :-( Hope for a fix in the near future though.
I've been getting the same problem.
The HSDPA icon will change to 3G, then the connection will stall completely. I'll have to put the phone into airplane mode and back again to restore it.
T-Mobile tried fobbing me off with my contract didn't allow high speed data, to the next person telling me to just try it in a different post code, they're not aware of any problems, with finally the most recent tech support person telling me T-mobile is aware of a HSDPA and 3G problem that should be fixed in 5 days, please bare with us.
W*nkers.
I definately feel like I've bought a red herring with this phone. Or should have at least got it straight from HTC. I'm reluctant to put a new ROM on there so soon after getting it.
In Canada it seems like it is a network problem. I went out of town about a hour and data worked, came back and it did not work. Phoned and was told it is a network issue and to bear with it they are fixing the problem in a couple days. It seems odd that the same thing is happening in two different across the ocean at the same time though. Who knows if it is the same problem though.
I have the same issue with Orange till this weekend when the phone won't work on 3G at home at all even though it gets a signal. The 3G netwrk is down in my home cell area for a week so I'm stuck on 2G. 2G speeds on some sites are even better than 3G as it doesn't stall on the downlink.
I had this issue but it seems to be OK now. Probably a network issue.
Hi !
It look like the blame is the simcard
Someone suggest something and it give me idea. I have put bit of paper betwen simcard and the thing that hold it and then just a bit on top of it and does seem to have problem. It look like Hero have very sensitive simcard holder
Good luck
All fine here!
I'm in south London, UK and never seem to have a problem with the internet. I'm extremly impressed as on my bus journeys I frequently stream like radio without much problem. I hope things improve.
I'm also in south east london
I get awesome speeds with HSDPA, but not so great with 3G.
I generally stream from last.fm and it pretty much stalls when on 3G. Web-browsing on 3G alone is also not that great for me.
This sounds like it's more a problem with the coverage than the phone though (althoguh it's interesting that a reboot/re-enabling mobile net fixes it).
Couple of things to try:
1 - Download a speed-test and see what speeds you're getting.
2 - Check coverage here: http://www.t-mobile.co.uk/services/coverage/street-check/
im having problems to , i spend half the time on Wifi and only use mobile network if im out and about, but im barely getting 3g and im in heart of england (birmingham)
Bit of an odd one. Basically at home with the phone on my home network T-Mobile I simply can't get a GPS fix. This problem has only happened in the last couple of weeks previously its been fine, a fix within seconds.
As some of you may know T-Mobile and Orange in the UK have now enabled roaming between the 2 networks. If I force the phone to roam onto Orange I get a GPS fix with-in a minute. Switch the network back to T-Mobile back to no fix.
If I'm in a different area, network on T-Mobile, fix within seconds. I thought maybe it's quick GPS wrongly loading the wrong area because of an issue in the cell db, I've set quick GPS to never update and now the GPS appears to cold start although quick GPS still says the data it has is valid for x number of days.
I've tried defaulting the phone but exactly the same with defaults and using GPS Test rather than TomTom.
Does anyone have any ideas? Is anyone else having the same issue?
I just tried another test. I roamed onto Orange and got a GPS fix in TomTom, I then set my network back to T-Mobile and the GPS fix was lost! As I switched networks I left TomTom running in the background.
A bit more testing. If I force the phone onto 3G T-Mobile the GPS works fine. My theory is what ever frequency the cell here operates on (some 5 miles away in the 1800MHz band) must be causing the some issue with the hardware
I'm thinking that most people wouldn't be able to experiment to see this, I'm just lucky or unlucky depending on how you look at it that I'm in a position where I can switch networks therefore changing frequency within the 1800MHz band and I can stay in the same place to test it. I've had in the past where the GPS would loose its fix for no reason and then just come back while travelling on a motorway I wonder if this was the same thing. Also the chances of someone owning a HD2 using the GPS and being on a cell who's frequency causes a problem is pretty small, and if your travelling you're likely to just think it's dropped for some reason, and oh yes it's back again now so think no more of it.
You are getting confused between GPS and GPRS.
GPS is the satellite system that you use to pinpoint your location (as with TomTom). If your phone is indoors or has a restricted view of the sky, then it cannot receive a signal.
GPRS is a data connection between your phone and the telecoms company. It is basically 2.5G, which way a intermediate step before 3G became set up.
fred_up said:
You are getting confused between GPS and GPRS.
GPS is the satellite system that you use to pinpoint your location (as with TomTom). If your phone is indoors or has a restricted view of the sky, then it cannot receive a signal.
GPRS is a data connection between your phone and the telecoms company. It is basically 2.5G, which way a intermediate step before 3G became set up.
Click to expand...
Click to collapse
No, completely understand the difference between GPRS and GPS
I've proven with out a doubt that when using the t-mobile cell serving our house (2g) there is no GPS signal. Use another network still 1800 and there is GPS, use 3g, or move to another area on t-mobile there is GPS.
GPS was working at home while on t-mobile upto a couple of weeks ago, I can only think that the cell has had some work done and has changed frequency.
twerki78 said:
No, completely understand the difference between GPRS and GPS
I've proven with out a doubt that when using the t-mobile cell serving our house (2g) there is no GPS signal. Use another network still 1800 and there is GPS, use 3g, or move to another area on t-mobile there is GPS.
GPS was working at home while on t-mobile upto a couple of weeks ago, I can only think that the cell has had some work done and has changed frequency.
Click to expand...
Click to collapse
Silly question, but have you got AGPS activated? Because it can give you a rough location based upon the local cell transmitter info and any GPS satelite signals you may be recieving.
fred_up said:
Silly question, but have you got AGPS activated? Because it can give you a rough location based upon the local cell transmitter info and any GPS satellite signals you may be receiving.
Click to expand...
Click to collapse
I have AGPS disabled. I doubt my operator supports it. I have tried with QuickGPS disabled and enabled but makes no difference.
If I get a fix while on Orange, leave which ever GPS enabled application I have running, running in the background, force the phone back onto my home network (TMobile), go back to the GPS application there's no fix and no satellite signal being received not even a hint.
I've also tried with the SIM card removed and GPS performs perfectly!
Thank you, I thought I was going mad - my GPS has been working perfectly since I got the phone 6 months ago but in the last week has been dropping out or refusing to start at all.
I tried a hard reset, which fixed the problem until I started driving the next day - after a few minutes TomTom lost it's way. Using a bluetooth GPS proved the signal was good, so I was coming around to the idea that the phone was broken...
I have also now read other users that have had GPS problems when roaming, although usually when switching between countries.
Looking on the T-Mobile website about the orange roaming issue it say 'there might be a few quirky side-effects' but I haven't even signed up for the Orange roaming option, sounds like T-Mobile has changed something for everyone?
I have read that fixing the network choice to manual, not auto, can help with GPS issues while roaming - I've yet to test this.
boomboomer said:
Thank you, I thought I was going mad - my GPS has been working perfectly since I got the phone 6 months ago but in the last week has been dropping out or refusing to start at all.
I tried a hard reset, which fixed the problem until I started driving the next day - after a few minutes TomTom lost it's way. Using a bluetooth GPS proved the signal was good, so I was coming around to the idea that the phone was broken...
I have also now read other users that have had GPS problems when roaming, although usually when switching between countries.
Looking on the T-Mobile website about the orange roaming issue it say 'there might be a few quirky side-effects' but I haven't even signed up for the Orange roaming option, sounds like T-Mobile has changed something for everyone?
I have read that fixing the network choice to manual, not auto, can help with GPS issues while roaming - I've yet to test this.
Click to expand...
Click to collapse
I've had the issue for a couple of weeks I would say. Certainly last weekend I couldn't get a fix for ages when I set off and it wasn't until I was a way away from home that the GPS got a fix. This was before the roaming got switch on, of course it doesn't mean they were not doing something with the cell/network.
I too can get a perfect fix with external GPS or with a GPS nav system, or by changing networks! I've also tried another SIM card in the phone, again T-Mobile and get the same results.
I've attached some screen shots.
1st T-mobile no satellites, you'll notice that there isn't so much of hint of signal.
2nd Changing network.
3rd T-Mobile Orange and GPS fix.
All screen shots were taken with the phone in the same place.
Just come back from a drive just to test the GPS. Basically driven 30 miles away from home fixing the phone to T-Mobile and 2G and the only time I got a GPS fix was when the phone lost signal.
Parked in a layby and switched over to orange and got a fix with in a few seconds! Just can't figure out what the connection with being on T-mobile 2g is!
What Radio version is your phone using?
fred_up said:
What Radio version is your phone using?
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Click to collapse
Have the same issue with various official T-Mobile ROMs.
I had a play with updating my AGPS settings last night using the Google settings from this thread: http://ip208-100-42-21.static.xda-developers.com/showthread.php?t=544421 when working on Orange couldn't notice any difference, with T-Mobile still not GPS fix.
I left the GPS running over night on T-Mobile, admittedly indoors but somewhere I know I get a fix, there was still no fix 7 hours later.
I live in a rural village covered only by one cell mast. GPS starts and runs fine at home with or without the phone turned on. if I walk over the other side of the hill, different cell mast, the GPS drops out immediately - I can't test if 3G fixes the problem as it doesn't work here. Once the GPS has stopped I can't get it to start again, even switching the phone off to airplane mode doesn't help. Only a soft reset, with the phone still in airplane mode will allow the GPS to start.
Switching the phone back on and the GPS drops, however walking back over the hill to home - back to my original cell mast and the GPS starts again.
I'm pretty sure t-mobile have rolled out a change to their 2G system, but not to all masts? rural ones maybe last done hence why my home cell still works.
How to proceed from here? T-Mobile are kind of hard to talk to.....
One thing I did notice was in Memory Map the satellite view normally flicks across satellite numbers until it finds a signal, if the T-Mobile problem occurs this process stops and it would appear to have frozen the service?
I take back the hard to talk to part of my last post, I emailed support from the website and they phoned me back within 2 hours!
As to be expected they couldn't give any instant answers but I gave this thread as a reference and the problem is to be escalated.
The call centerthen phoned me back and asked if I was happy, also to offer me 30 minutes free calls for next 3 months - very nice thank you.
Good work boomboomer. Hopefully T-mobile will find something. I'd like to know what they find, still can't understand the connection between a GSM network and GPS though. I haven't tried a controlled test with flight mode but will try that later. Out of interest what part of the country are you in? maybe it's just a pocket of cells that are affective? I'm in the BA8 postcode area.
The problem certainly only affects 2G, 3G is fine.
I'm out of the country this week but fingers crossed T-Mobile will find the problem. It's nice to know I'm not the only one with a problem.
I'm quite a distance away, DT2 here.
I've been asked to test the GPS over the next few days and keep a log of when and where it doesn't work, they said their network people will ring me soon.
At least this fault is 'interesting' in the words of their technical support guy, he'd never heard of anything like it, so there's hope they will give it some time.
On the plus side they've also given me a free month of internet, so I can't fault their customer support focus.
Incidentally, do you have SPB shell installed? This was the only change I'd made on my phone at the time this problem started.
boomboomer said:
I'm quite a distance away, DT2 here.
I've been asked to test the GPS over the next few days and keep a log of when and where it doesn't work, they said their network people will ring me soon.
At least this fault is 'interesting' in the words of their technical support guy, he'd never heard of anything like it, so there's hope they will give it some time.
On the plus side they've also given me a free month of internet, so I can't fault their customer support focus.
Incidentally, do you have SPB shell installed? This was the only change I'd made on my phone at the time this problem started.
Click to expand...
Click to collapse
I didn't get chance to do any testing today at Heathrow as ended up being a bit rushed. I wouldn't say your not a million miles away. 22miles ish, the Cell that covers our home is in Dorset which is pretty useless when you have to call 999 because you get connected to Dorset who then can't pass you to Somerset and you end up being in a situation where you have no way of contacting Somerset 999 not great in this day and age! But I'm not going to get started on that one on this topic.
It's quite possible its a regional problem.
No I haven't installed SPB shell, I have tried it with a defaulted phone but still had the same problem.
I'm out the country now until Friday, but will do some testing when I return on my return journey. I'll fix the phone to 2g T-mobile and keep an eye on where the GPS drops out.
Oh dear, just got a call from T-Mobile technical networks - they don't support GPS as part of their service and won't be spending any time on the problem, case closed. They did say the problem seems to be with HTC devices only, blackberrys are not effected so it sounds like they have heard of the issue eleswhere?
Looks like it's a network switch required to solve the problem, shame that as I've been with T-Mobile for over 7 years.
boomboomer said:
Oh dear, just got a call from T-Mobile technical networks - they don't support GPS as part of their service and won't be spending any time on the problem, case closed. They did say the problem seems to be with HTC devices only, blackberrys are not effected so it sounds like they have heard of the issue eleswhere?
Looks like it's a network switch required to solve the problem, shame that as I've been with T-Mobile for over 7 years.
Click to expand...
Click to collapse
Hmm, T-Mobile sold me the phone for use on their network, the phone is sold with a GPS, that now doesn't work on their network surely they need to spend sometime working with HTC to resolve the problem.
I do have a case open with HTC under the ref 10gbc410001235 they were supposed to be taking it up with tier 2 but as yet I've not heard anything back. I'll have to follow it up when I'm back in the UK. It might be worth you also logging a fault with HTC quoting my ref. at least if 2 people call in with the same problem they may start to think it's not just one crazy with the issue!
My other half has a HTC Desire, I haven't checked the GPS on her phone. Not sure if they use the same chipset, of course one is WM the other android. I wonder if its a problem for all HTC phones or just the HD2?