This morning I just got THE bad surprise. I could not hear anything from the HD2 earpiece (I mean the earphone in the front upper part of the HD2) If I enable speakerphone it works fine, if I attach an external earphone or even a bluetooth earphone it also work fine, microphone also works fine, the only problem is with the front earpiece that I can't hear anything.
I hope this is some kind of bug or anything I can deal with because sending for warranty is not a good option for me.
Anyone have any hint to give to me?
Thank you a lot in advance.
Just to add I already tried to flash a new Radio ROM and a cooked ROM, nothing solved my problem.
I am still hoping for some help here ;(
flashing a new rom shouldn't really be needed as a normal hard reset should have solved it, if that was a simply software glitch.
If the ear speaker is still dead... it's just dead.
Even if it comes to life again, I wouldn't be so okay with it because it may stop working again.
I understand how sending it back is troublesome, yet you cannot really do anything more, I had my old ipaq 214 which became mute twice on two different warranty exchanged devices, but at least it was not a phone.
I also tried the hard reset. Hooo this is a nightmare! I can't even use the warranty because sending to USA is not a good option at all.
felcas said:
I also tried the hard reset. Hooo this is a nightmare! I can't even use the warranty because sending to USA is not a good option at all.
Click to expand...
Click to collapse
Have you not got an old phone as a backup? i keep my old phones for a few months after getting a new one "just in case" but i do agree it's going to need to be repaired at least.
M3PH said:
Have you not got an old phone as a backup? i keep my old phones for a few months after getting a new one "just in case" but i do agree it's going to need to be repaired at least.
Click to expand...
Click to collapse
A backup phone is not the problem. You may not understand my problem because you live in a country that is very easy to have access to the latest technology, but unfortunatelly here in Brasil it is both dificult and expensive. When we buy something from oversea we hope/expect that we never need to use the warranty because if we do we don't have, only a few corporates does honor the warranty oversea in case their product has been bought oversea and HTC is not the case, so they ask me to send to USA to fix it, the first problem with that is the shipping price that is over U$150, the second problem is the import/export regulations on my country that will tax it 100% when it come back from US and the last problem is that HTC does not ship to Brasil and I have no one there to bring it to me here in Brasil, so warranty is out of question for me.
So basically I am over frustrated to had spent over U$800 to get this device and it is not working properly.
Understand now?
You can use a bluetooth dongle as a workaround.
Related
Hello everibody,
I have an annoying problem: my Qtek sometimes prevents waking up! And only a soft reset can power it on!!!
But the crappiest thing, is that the device doesn't power on when it's cold! I have tested it!!! :shock:
PLZ HELP
It's an hardware prob? It's better to send it to repair? Thx
Oh, another thing :twisted: when the device is power off (and I can't power it on) the green led is still acting like normal, it even stops when no coverage is present. If I try to call to the S100, it rings but I can't do nothing? :?
Great forum, anyway. I have solved nearly ALL of my Qtek probs.
I will add these infos:
ROM: 1.06.04 ITA
RADIO: 1.05.00
Note: I have already tried with an Hard Reset. Nothing resolved. The device simply won't power up when it's below 20° C. And I don't know why.
Your Magician seems to be a candidate for the repair shop of for an exchange. Never heard about a problem like yours
Cheers
Uff... Nobody (except me) have this prob? Can someone try this? Before sending it to repairing, I would figure this s**t out! And maybe find a valid solution...
AND: How can I do the BigStorage trick on my ITA ROM? I know how, but with the other languages... Don't want a foreign ROM only for 20+MB...
I think upgrading the ROM can't change anything, if it's an hardware problem... I want an active device in this winter, cannot reset it all the time!
Possible Solution?
Yet nobody seems to have my prob. But before sending my S100 to the pocket pc heaven, I will explain a possible scenario. I've read that cold can reduce the battery charge dramatically. So what I am thinking:
1) The unit is absolutely normal when warm.
2) When the unit is cold, is STILL normal.
3) When I shut down the unit, the LED is STILL blinking.
4) But then -what the hell- it seems CAN'T turn it to the active status.
5) The only thing that I can do is to RESET the unit. Then when I control the battery status is ALL ok: same level as before. But there isn't the missed calls of who have called me when the unit is in this state!
I think that the low temperature affects the internal battery, reducing it to zero. When the S100 is on this effect couldn't be noticed, because the external battery constantly charges the the internal one. But the charge is not provided when in standby. And so the charge in the internal battery drains... making impossible to turn on the device! But when resetting, the external battery is give power to the internal one, and the device is now fully functional as before.
According to this mess, then I only need to replace the internal battery with anything better, and the device MUST work EVEN if cold...
Now I would like to listen to others, just to convalidate this theory...
Otherwise, the device will make a good and comfortable travel to the repairing center, hoping they will send me a completely new one ( I have accidentally scrachted it one time. And another.)
Hope that you will understand my Huff-Puff post. Hope that someone will see this post.
Cheers,
MocciJ
Yet no replies...
This damn thing has taked too time, and so I'm sending the device to the centre tomorrow...
I've tried to upgrade my old qtek rom to the 1.11 of the I-mate: nothing resolved...
Is it ok to send a device with an imate rom to a qtek centre? Lemme know...
my friend has same problem, I flash radio whit 1.13, 1.12 (rom is 1.12)
I shell open it ....
Click here to read of a similar problem
As far as sending your phone back, which judging by your signature you already have, you need an official rom to be installed if you want it covered by warranty. Not sure on Qtek's policies. Have you sent it yet? What did they say about your Jam rom?
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Is there any way you can take it to another repair shop? If I had your problem, ie turning it in with a wrong ROM and being rejected, I would just reflash and drive to another city to have it fixed. They would never know the difference.
If that isn't an option in your country, I guess you will have to pay for the repair, even though it is very unfair, because a 'wrong' ROM can't be the cause of this problem
Thx for this suggestion. Currently I have an Qtek rom perfectly working. But they delivered my Qtek to French for repairing (and I am from Italy), guessing that I haven't that option.
The only thing that I can do to riesumate my warranty is to declare that that rom is OK, downloaded from an official site. The cause is that when the Qtek hasn't made upgraded roms, the imate did. In case, I will say that the problem was there EVEN before the upgrade (it did).
There is currently NO SOLUTION to this problem (it's an hardware problem, and should be repaired by the repairing center -of course-)
-----
I will report what the World Startel Communication (the repairing center) has said (transcribed from italian to english):
1)The product is in delivering phase.
2)The product resulted to be irreparable. It will delivered back.
3)The repairing service has resulted to be out of warranty. We are waiting the consumer to pay the reparation (They said they sent me the price. Currently they seemed to haven't sent nothing).
4)The product has come to our labs.
5)The requested reparation is inserted in our knowledge system.
And that is. The Qtek has delivered, considered irreparable, and when out of warranty is ok for repairing? That's something odd... Considering that I've retrieved how to reach the tracking service only by calling the operator... Now that the S100 is in their labs, they say that the prob is in their knowledge system, which I ignore what it means. Now I suppose that the product reached French before checking the warranty, and this would be to pay something around 10-20€, IF I decide to not repairing the unit...
Ok, that's all. Hoping that this winter isn't getting cold.
Cheers,
MocciJ
Ok, the S100 is in repairing again. They will send me repaired with a price of 50€.
Hope that they will explain me what happened. Otherwise, sending it seems to be the only solution avaible.
They will raise up my warranty, almost that's what I've heard.
So this can be the end of the topic...
Cheers,
MocciJ
They are sending it back, but non-repaired. No cost, but nor warranty at all. They SIMPLY deleted my warranty taking it for 2 months.
Now, what's the real mess with the warranty? Oh yes, the ROM was changed from Qtek to an Imate one, official. They find out that there's a mix between these 2 software, and that they CAN'T upgrade or downgrade it at well: is this possible? Incredible!
They "sincerely" said that changing ROM required a new motherboard, which cost the godness of 200+€... Exactly half the original S100 cost!
QTEK CUSTOMER SERVICE SUCKS! LONG TIME WAITING! NONE REGARDING OF THE CUSTOMER!
Now that my S100 is out from it's warranty, we'll return on how to resolve this TINY, LITTLE prob...
Do we have to cover our Magician with warm clothes? Just let me know your ideas...
Best Regards,
MocciJ
Hi everyone,
I have a problem with my XDA Exec, basically, the internal phone speaker doesn't seem to work. External one is fine (the one on the outside of the case) but the one next to the screen does nothing.
It did work when I first bought it. I have since upgraded to the latest o2 rom. However I cannot remember if it stopped working exactly then or later!! Daft I know!
So I just wanted to ask if anyone else had this problem after upgrading the rom (I am using 1.30.107 WWE, radio version 1.09.00), and if so, is there a way to fix it? If there is no one else with this then I guess it is a hardware fault and will return it for repair, but wanted to check.
Cheers
Rick
Anyone? I don't mind if the answer is just "Mine works fine", I just want to know if anyone else has experienced this with the same rom version as mine, before I condemn it and return it to the shop.
I have the same o2 rom as you mentioned, and have encountered no problems. Im sure its a hardware problem, caused by dropping the phone etc, rather than a software one.
o2 offer a free replacement within 1 month if you got it directly from them, or I suppose you could get it repaired from somewhere. Im not sure if the speaker is covered under warranty, but might be worth a shot!
Thanks. I have had it about 4 months now I think, I would bloody hope the speaker is covered by the warranty though, phone ain't much use without it :shock:
By the way, are you sure the incall volume is turned up!!! Just making sure!
If it is, why not try a hard reset just to see if it helps!
Just gone through the same problem.
First of all try to put the jack of the headset inside the hole and twistle it.
If it doesn't solve the problem, I'm afraid you need a replacement.
I had the same problem a week ago. Every speaker worked, except the one next to the display. The problem appeared somehow over night ... I definitely didn't drop the phone or did something "rude" with it.
Unfortunately, I don't have the original headset to exercise this plugin/plugout/twisteling method as mentioned by lautunno, so I tried this with a regular headphone. Without direct success
A hard reset didn't change anything.
... but after a few days of trying almost everything, the speaker started to work again and still works without any interruptions :?
I'm not sure if it's really hardware related because there are so many people with the same problem and almost everyone of them has fixed the problem by just powercycling the phone many times, plugging the headset in and out, fiddling around with the phone app, etc.
As far as I know, the radio firmware is responsible for addressing this speaker (because it's only useable as a phone speaker) and this part of the device firmware doesn't get resetted when you do a hard reset. Maybe it stores some settings (like headphone mode?) in an EEPROM or something like this.
Anyway, good luck and keep trying.
.ox
ps.: I'm also using the O2 firmware (1.30.96 GER) but I've upgraded the radio stack to version 1.11.00.
Hi!
I dropped my Hermes (AT&T 8525) couple days ago.... and now speaker doesn't work The phone doesn't ring (but vibrates fine), Music doesn't play (plays fine through a headset), no alarms and reminders , but can talk on the phone just fine.
Had anybody encountered the same problem before? Is it fixable? "Do it yourself" fixable or will I need to send it for repair? How much if sent for repair to AT&T (my phone is not under warranty anymore)?
Thank you!
Owch that hurts !!
Thanx!
I'n kinda hesitating if I should do it myself. Last time, when I bricked my phone (No Radio) I did send it to AT&T and they fixed it for free. Maybe I should try again
nemets said:
Owch that hurts !!
Thanx!
I'n kinda hesitating if I should do it myself. Last time, when I bricked my phone (No Radio) I did send it to AT&T and they fixed it for free. Maybe I should try again
Click to expand...
Click to collapse
Well yes, although it's just a case of pushing the connector back on firmly, if you have a means to get it done without loosing warranty etc then go for that.
Mike
I saw on few websites people complained about this issue. Well some of them at least.
Does anyone has a slightest idea if this is a hardware or software issue?
I tried hard restarting the phone - nothing happens.
When i insert the headphones, nothinghappens. I installed that toggleheadset program, and all it does it enables me to hear sound through headset, but when i try skipping the song from the headset button, it does nothing.
Also, trackball backlight and button lights are out.
Its a 2 days old phone, i dont like the facts that i will give them a 2 days old phone to repair and then get it back. I bought the new phone...
Anyone has an idea? Is there any chance that this new software patch will fix this?
thanks in advance
well, first of all, report the problem to HTC....most people seem to complain on forums, but not to HTC, so it leaves an impression of a problem affecting only a few people, when it's not :/
second, i can only quote what they answered me:
We have received very, very few queries regarding the issue you are facing, so I thank you for taking the time in reporting it to us.
For the above reason, I can not confirm if a software fix is on its way, and indeed if HTC will play a part in this release. I have taken the liberty of passing this issue on to our developers for their consideration.
Thanks for your answer.
Actually i did contact HTC, out of the same reason you stated here. and here is what ive got:
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
We would recommend you to hard reset your device. If this does not help please contact us in order to book your phone into repair .
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
i would just like to know if its a software or hardware issue.. but seems to me that its hardware.. not sure though..
i think it's software, otherwise that Toggle wouldn't do anything, what i don't get is why hard resets don't help....thought maybe there was something on the original SD card and formatting/changing it maybe lost us something important, but that seems unlikely :/
Mine got sent back to HTC over a week ago apparently they are INVESTIGATING!
why this stops T Mobile from giving me a replacement is a *&^&**^%$ mystery to me !
will bell them this week ....................ON MY OLD VIEWTY .......to get an update
I did sent mine back to the reseller here in Netherlands. Within two days I got a brand new one.
Everything seems to be working allright but the issue appeared three days after I turned it on so now is my second day. Fingers crossed tomorrow.......
Good luck. I think HTC received a lot complaints about this issue last week. I heard my reseller said they had three broken Hero's last week.
Its a hardware fault with a board that connects to the main PCB. Send it back for a refund/replacement. You shouldnt have to go the waranty route since it was obviously faulty when you got it. Even if it happened after 2 days, 2 weeks, 2 months or 6 months, it should not fail that quickly. The law is on your side.
I'm pretty sure HTC know about this problem since its all over the net now!
Hello XDA,
I first off want to say that this site is amazing. Alot of good people on here making some great stuff and i just want to say thank you. Now, my issue...
I purchased the HD2 (T-Mo U.S.) the day it was released and ever since i have gotten the phone i have experienced nothing but issues. The first thing i noted about the phone was that the speaker was WAY too loud. Even when i turned it down it just seemed to be still be loud enough that people in the same room could hear my convo. After a while the speaker started to crackle and now the call quality sounds like ****..it's not all the time but most of the time. Another issue i started to have was that everytime i picked up a call the ear speaker would go mute. I would have to either put the convo on speaker OR hold the phone face down to active speaker, then whip it right back to my ear and it would sometimes unmute itself. You can only imagine my frustration when i called the tmobile store and they tell me i can get a replacement as long as i "wait for a new shipment"
So now to my software issues. As far as modding concerns i have not really changed much on the phone. I' ve installed HD tweeks + some games and my contacts. Now every time i exit a game...the OS either freezes...or it just starts buggin out on me. The bottom bar (phone / menu) will freeze or the whole OS will become super laggy and unresponsive. It has even happened just by using the SMS application at times. Also i find that i could be doing the simplest thing on the phone and for no reason...it wil decide to freeze on me. Sometime half the screen, sometimes the whole thing. I have to remove the battery to reset it when that happens.
Now i know about closing opened programs through the task manager and also about clearing sms's regularly and soon and so forth. If there is anything else you guys think i should consider doing i am ready to hear it. I came from a 1st Gen iPhone that i had since 2007, which i jailbroken for tmobile (the OLD way...lol) and in the 2 years i had that phone the HD2 has given me more problems in its 2 weeks.
Do you guys think i got a really defective phone?...or is WinMo really just that ****ty? I dont want to get another phone but as it is,..im really thinking about just giving up on it. Any suggestions would be greatly appreciated and once again thanks!
I think you have a defective phone. My HD2 (from T-Mobile) doesn't have issues at all with the phone going mute. It could also be the HD tweeks, i would do a hard reset and see if you are still having this issue.
i would suggest try flashing a custom rom with new radio and c if that works i had the call sound problem flashed rom n radio now its crystal clear and runs brilliant
greg1fraser said:
i would suggest try flashing a custom rom with new radio and c if that works i had the call sound problem flashed rom n radio now its crystal clear and runs brilliant
Click to expand...
Click to collapse
Oh really?...Can you give me more info on this and your previous issue?
my phone would occasional mute or hold the call without me relising and the call quality was terrible my friend in usa has t mob one and he had similar issue he read the stickies in the rom development forum and flashed a custom rom and radio and he thinks it solved his problem it solved mine if its new i would be tempted to take a new handset and see
hope that helps
greg
i wouldnt flash a rom. its a brand new phone do the factory reset first and if that doresnt work exvhange it. If you flash the rom you will void your warranty most likely. IMHO you're already on 2.10 rom which is pretty new and should have all the latest hotfixes
dipaolnv said:
i wouldnt flash a rom. its a brand new phone do the factory reset first and if that doresnt work exvhange it. If you flash the rom you will void your warranty most likely. IMHO you're already on 2.10 rom which is pretty new and should have all the latest hotfixes
Click to expand...
Click to collapse
You won't void your warranty flashing anymore... the hspl can easily be taken off now with the same app that puts it on. You can try flashing a rom... it might fix it. Otherwise, flash back to stock rom, take hspl off, and then exchange it. I'm still on stock atm, and haven't had any problems people are complaining of. My only issue is T-mobiles crappy 3g coverage that doesn't even work inside my house. I have 1 more day to decide if I want to return it and go back to at&t... Save up and get myself an australian HD2.
Returning the phone today. Even with the issue of broken ear piece, i just cant take this anymore. Beautiful phone, great UI (sense) but the glitchy-ness of WinMo is just too unbearable. guess ill be getting a Nexus.
it is really up to you if you wanna return it back and get a N1. i bought this phone cause of this specs. and for me it do very nice. you can even buy a iphone also which also very easy to use and less bugs ofcourse nothing is perfect as in "Perfect"
not everybody wants to take risk and flash roms and other stuffs so i guess its your best decision. good luck... but if you need any help about HD2 please feel free to come by this threads...
yea i bought the HD2 hopefully i dont get those problem or else NEXUS one for me too.