Related
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
kaykay050 said:
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
Click to expand...
Click to collapse
have you tried a hard reset?
kaykay050 said:
I bought an HD2 last week that is already running the updated ROM (2.13.531.1) but the phone still freezes, turns off, then turns itself back on immediately. It does this several times a day. Is anyone else having this problem with the updated version? I love the phone, but it's getting really frustrating. I check the task manager frequently and close out of all programs that I'm not using. I don't really watch videos, listen to music or run multiple apps at once, and the phone goes through this freezing process during all different types of activities; there isn't any single app/activity that seems to trigger it. Also, I initially didn't realize that I had the updated version, so I waited a few days to install new apps (until I had time to update), thinking that I would have to re-install everything, and during that time the freezing did occur just as often, so I can't attribute it any app that I have installed. Once I realized that I already had the updated version, I installed a couple new apps.
Any advice on what could be causing this and what I might be able to do to fix it?
Any help is greatly appreciated.
Click to expand...
Click to collapse
I had this problem with my HD2 also even when I had did plenty of hard resets and installed custom ROMS problem was the processor was bad so I got a replacement for my defective HD2 now the one i have now runs perfect does not freeze at all and the battery life is perfect im now running MAY 31 Energy ROM
I just did a hard reset. I am going to avoid installing any news apps for a few days to see how the phone does. I' ll post a reply in a few days to give an update. Thanks for the help.
same here.
I have been having this same problem since i have upgraded to the latest version from tmobile website. What is worse it that, i am also having problems with playing videos on youtube. The video would start to play and after few seconds it will freeze and makes a very loud and annoying sound, then shuts itself off and restart, sometimes freezing while restarting, so i had to take out the battery. Sometimes it would freeze right after it restarted. It's becoming so frustrating dealing with these everyday. 40 percent of my time using the phone is spent on restarting, taking the battery off and waiting.
someone please help. thanks!
Have you done a hard reset since installing the new ROM. It's recommended by the super intelligent people on this site. I am not there yet, but I did a few hard resets on my phone after upgrading to the new ROM and it works great.
i would either
1 go back to rom 2.10
or, more likely since its so new
2 go get a new one, see if its the same.
I received a text message from t-mobile indicating that a new update rom was available for install. After updating I noticed that the mobile phone would freeze for a split second and then instantly restart. After having the unit freeze several times throughout the day, I performed a hard restart and did not install any cabs. I noticed that it would freeze when I would go online.
Just yesterday I downgraded back to the original rom and no more problems.
After the hard reset last night, my phone froze several times in the next couple of hours. It even turned off, then back on three times when I wasn't even using it and the battery was full. I have only had the phone for five days, so decided that is wasn't worth the headache and I called T-Mobile to exchange it for a new one. Hopefully, I have better luck with the new one.
Well, I received the new one yesterday and it's doing the same thing. Not sure what to do at this point. I'm irritated that HTC and T-Mobile released this phone when it obviously wasn't ready.
HD2 Freezing issue: Try this
For everyone who's having tons of freezing issues with their HD2. I found something interesting. I got my HD 2 a couple of months ago in June. It ran for almost a month, no freezing but sadly I had to return that one because the output resolution was bad. Some kind of defect. The second one I got for a replacement didn't have much freezing issues but I did encounter a couple and then I installed BeeJive. That program freezes my HD2 sometimes. Then I discovered that my WI-FI wasn't working, no idea what happened. I tried everything thing I could but it would not work. So I did a hard reset.
After the hard reset, the HD2 freezes all the time and was soooo slooooooow. It was so bad that I could not work on it. Having experienced the HD2 before all the freezing issues, I know that it had to be something else causing the freezing. So I hard reset again and reinstalled my applications again and tested each to make sure it was working and not causing the frequent freezing and most importantly, the slooooowness.
So far so good. I still installed BeeJive because it's the best IM software I found out there that uses your data plan for IM. It still causes freezing but I know what functions will cause it so I try to avoid it. I also keep my list of installed applications down to reduce the chance that it's one of my infrequently used apps that's causing the freezing.
So if you're daring, hard reset your HD2, then install your most used applications first, test it, then installed the next frequently used application next, and so on and so on.
One more thing, I've discovered that the auto update for stocks, weather, and frequently direct pushed emails, as well as gmail/yahoo accounts will cause the HD2 to be slow. I still set my gmail to update every 10 minutes because it's my main account, but yahoo gets updated once an hour and outlook gets manually updated during work hours, since I'm at work, and gets direct push for the hours I'm awake at home. No need to push email when I'm asleep.
Another possibility for resolution - microSD card
I purchased a new microSD because I noticed that the one that came with the HD2 is a Class 2 device. I could not take videos for more than a minute and then it gets real choppy.
I bought a new Class 6 card. After getting the card, I tested it against the Class 2 card. Huge difference. It seems that SD card speed and HD2 performance are directly related. I tested the cards with the following applications: Opera Mini, Opera Mobile, BeeJive, Camera, Video Camera, and Email. On both cards, on certain programs, the card access goes down to below 1mbs. However, for the Class 6 card, it ramps up quickly. The class 2 card, being already slow, lingers. This in itself causes a huge lag and freezing. I discovered that on certain applications that froze before, it now doesn't freeze but it does take an extra 'second' to recover.
My biggest relief has been that BeeJive no longer freezes where it froze before on certain functions. I've been running for over a week now without any freezes. I'm not saying you should replace your SD card, yet. However, you can test it to see if the lag is causing the freezing.
A new 16gb card costs $75. Make sure you test it, if you decide to get one. I got 7mbs max access with mine and consistently got 6mbs, which is what it's suppose to be.
Yeah... I'm not great at titling... Anywho...
I've come across a problem, of which I'll attempt to go through everything I did that leads to the point, which is; my Nexus 4 doesn't turn on without being plugged into, either the wall or any PC.
So my phone crashes, solemnly (probably because I have Cyanogen on my phone), but lately (lately is in this past week), it's been crashing 3-4 times a day. Then, a few days ago, I was on it and it crashed again, this time, it wouldn't turn on -- my brother was (and probably still is) under the impression that I bricked it -- I would still be thinking the same but seeing as the phone turns on whilst being plugged in I'm wondering if the battery is shot, the hardware is shot, they're both shot or something more undesirable is happening.
I'm not blaming the app for this, however, the frequent crashing did start to happen more violently after I installed and used "Google Camera" for no less than 5 minutes -- at which time, I uninstalled the app and went to the Default Camera App, only for it to also crash the phone, thereafter, the phone just started to crash no matter what I did.
The phone also chooses when to shut itself off; sometimes if I unplug it, it'll turn off immediately, other times I've noticed it'll actually stay on for awhile (the longest its gone so far is 5-10 minutes). I was playing around with wallpaper when I decided to see if I might be able to use the camera, to my dissatisfaction, the phone crashed -- I noticed this when I looked back at the screen.
So now, for the last 18 (give or take 4 hrs) hours, I've been using the phone 'normally' whilst plugged in.
JJBerryere said:
Yeah... I'm not great at titling... Anywho...
I've come across a problem, of which I'll attempt to go through everything I did that leads to the point, which is; my Nexus 4 doesn't turn on without being plugged into, either the wall or any PC.
So my phone crashes, solemnly (probably because I have Cyanogen on my phone), but lately (lately is in this past week), it's been crashing 3-4 times a day. Then, a few days ago, I was on it and it crashed again, this time, it wouldn't turn on -- my brother was (and probably still is) under the impression that I bricked it -- I would still be thinking the same but seeing as the phone turns on whilst being plugged in I'm wondering if the battery is shot, the hardware is shot, they're both shot or something more undesirable is happening.
I'm not blaming the app for this, however, the frequent crashing did start to happen more violently after I installed and used "Google Camera" for no less than 5 minutes -- at which time, I uninstalled the app and went to the Default Camera App, only for it to also crash the phone, thereafter, the phone just started to crash no matter what I did.
The phone also chooses when to shut itself off; sometimes if I unplug it, it'll turn off immediately, other times I've noticed it'll actually stay on for awhile (the longest its gone so far is 5-10 minutes). I was playing around with wallpaper when I decided to see if I might be able to use the camera, to my dissatisfaction, the phone crashed -- I noticed this when I looked back at the screen.
So now, for the last 18 (give or take 4 hrs) hours, I've been using the phone 'normally' whilst plugged in.
Click to expand...
Click to collapse
Have you tried to make a clean install and not restoring anything to check if that helps? If that doesn't help I would try flashing a factory image.
theminikiller said:
Have you tried to make a clean install and not restoring anything to check if that helps? If that doesn't help I would try flashing a factory image.
Click to expand...
Click to collapse
Yes I have tried to make a clean install, with a different OS as well, CyanogenMOD's take on Lollipop 5.1. The phone still turns itself off though.
What is "Flashing a factory image" mean?
JJBerryere said:
Yes I have tried to make a clean install, with a different OS as well, CyanogenMOD's take on Lollipop 5.1. The phone still turns itself off though.
What is "Flashing a factory image" mean?
Click to expand...
Click to collapse
You download the full stock ROM from Google, and use fastboot to flash it. Here is a guide on how to do it. http://forum.xda-developers.com/nexus-4/general/how-to-how-to-flash-factory-image-t2010312
JJBerryere said:
Yes I have tried to make a clean install, with a different OS as well, CyanogenMOD's take on Lollipop 5.1. The phone still turns itself off though.
What is "Flashing a factory image" mean?
Click to expand...
Click to collapse
If you want a 100% clean flash, just download the factory image and flash it by executing the flash-all.bat (you are using windows I guess) script. It might be necessary to reboot into the bootloader first.
cheers
greg17477 said:
If you want a 100% clean flash, just download the factory image and flash it by executing the flash-all.bat (you are using windows I guess) script. It might be necessary to reboot into the bootloader first.
cheers
Click to expand...
Click to collapse
Tried this, didn't work.
My phone has basically been flashing red for awhile now and it doesn't turn on at all.
Your battery is dead, same happened with me 3 months ago.....
I took it to service centre, they just changed the battery (ask them specifically otherwise they will wipe data too, internal included)
Overall it cost me INR 1200 i.e approx $20
anupampb said:
Your battery is dead, same happened with me 3 months ago.....
I took it to service centre, they just changed the battery (ask them specifically otherwise they will wipe data too, internal included)
Overall it cost me INR 1200 i.e approx $20
Click to expand...
Click to collapse
Yeah, so I figured.
My father and I just replaced the battery with a Tablet's battery. Although probably not seen as proper. If it works, why fight about it? Haha.
Thanks.
JJBerryere said:
Yeah, so I figured.
My father and I just replaced the battery with a Tablet's battery. Although probably not seen as proper. If it works, why fight about it? Haha.
Thanks.
Click to expand...
Click to collapse
Your farther does not really worry enough for your health
https://en.wikipedia.org/wiki/Lithium-ion_battery#Safety
Today I picked up my phone up to send a text and it was no longer powered up. It had randomly shut down.
When I switched it on again I noticed it has lost its battery stats so looks like they were reset or lost. There were no user apps installed on the phone either.
Have you had a similar experience?
You could try to reset it or take it back. Could be defective!!!
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
I actually had it reboot in my pocket yesterday on the first day i had it but I already installed a custom ROM so no testing it out now.
RoyJ said:
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
Click to expand...
Click to collapse
It was only room temperature. Here in England at 18cc so not too hot, but good point.
I read about the same thing happening with a N5 and it turned out to be a defective mother board.
Guess I should return today then... Bummer
If you just got it, might want to see if it happens again. I had one random reboot the first day and its been fine since.
My phone has started doing the same thing. Twice in 3 hours.
Same here...... 3 times reboot..... And now 2 times shutdowns.
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
I had my phone shut off yesterday and wouldn't boot until I plugged it in (it was at 80% battery). I then noticed that once it booted, it had deleted all of my paired Bluetooth devices.
Sent from my Nexus 6P using Tapatalk
murphyjasonc said:
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
Click to expand...
Click to collapse
Was just having the same problem but it was happening every 30 seconds to a few minutes. Deactivated greenify's device admin ability and now it's gone. Hopefully it stays that way, though if it comes to uninstalling it, that's fine since there don't seem to be as many background apps running on the 6P compared to my verizon LG G4.
Nevermind had to uninstall it.
Shut down, and a little warm
My nexus 6p shut down nearly every day, I just picked it up and it was shut down, I looked under battery and I could see it has been shut down for hours.. hope somebody knows anything about this problem.. I don't think a hard reset will help, because when I got the phone I installed all the update to Android 6.01 (MMB29M) and then I did a hard reset to make sure the phone was as good as it could be..
But maybe I'll try one more hard reset, just to be 110% sure
..
Lars
Danmark.
I'm having this problem too. It happens a couple times a day, and I think it always happens right after I pull it out of my pocket and try to unlock it. I'll feel the vibration from the Nexus Imprint fingerprint sensor, but then the screen doesn't turn on. So I try the power button, and nothing happens because the device is suddenly off. So then I hold down the power button to turn it on, and it boots normally.
Someone mentioned this happening with stock software, which makes me think it's a hardware problem, so we'll need replacement devices. However, I do have Xposed and GravityBox installed, so I need to rule those out first by removing them for a while.
I've had the phone for two weeks now and so far this happened twice.
The only two things that come to mind:
- enabling SRGB in the dev settings
- using a bluetooth headset
Has anybody pinpointed whether this is a HW or SW issue!?
How common is this ... I've seen ppl complaining in this thread and in Reddit also on random reboots as well
Thx
Still happening...
I am having the same issue. Did the reset to factory with no help. Phone was not hot, was sitting on my desk with 81% charged battery. This is the 3rd or 4th time in a week it just shuts itself off for no reason. Has anyone found anything??
I'm having this problem too, now on DVP 3 it's even worse. But I notice today that alarm clock works, but the screen won't. So I think is a SW related, the screen won't wake up, and after a while if you press the buttons the phone reboots. Anyone have e ideas how to fix this?
Enviado de meu Nexus 6P usando Tapatalk
facing this problem since may security update, on purenexus , dirty unicorn and rr rom. dont know if it hw or sw or simply power button getting pressed accidently.
I think I need to reopen this post, coz' I've been facing thif problems for so many times this week so I google around and come to this post.
Has anyone come to a workaround or point out if it is software or hardware related yet...? If it's hardware then I think I'm gonna go for a replacement then!!!
If you haven't done so already, go vote in the "early shutdown" poll
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Sounds like your battery is on its way out. Have you tried a new battery?
Already mentioned in post above
tiguy99 said:
Sounds like your battery is on its way out. Have you tried a new battery?
Click to expand...
Click to collapse
QCube said:
I've tried everything, bought a replacement (genuine) battery and not fixed it.
Click to expand...
Click to collapse
Earlier in the week I had an error I've not seen before. Phone restarted and went to black screen sort of looking at a recovery screen with android logo and in the centre of the screen was the message
"Kernal Panic" with some information on the top. This only has happened the one time and hasn't happened since. Took the battery out and restarted again...
Try hardreset or flash via odin
Krprem said:
Try hardreset or flash via odin
Click to expand...
Click to collapse
How do I go about doing either of these....
Still happening and it's driving me insane, It won't last me until the end of my contract (January)
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
ithehappy said:
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
Click to expand...
Click to collapse
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
phonepie said:
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
Click to expand...
Click to collapse
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
grizzylemon said:
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
Click to expand...
Click to collapse
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
While upgrading a phone, especially for major upgrades like from LP to MM, OTA method should always be avoided. You MUST do a clean flash of the ROM, otherwise you are bound to have problems. 80% of time people complain because they didn't flash the ROM cleanly, so whatever you want to do now, do it, but if it doesn't solve it (very likely it won't), then kindly flash the ROM via Odin after a full wipe. And if even that doesn't solve it then its hardware.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
phonepie said:
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
Click to expand...
Click to collapse
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
QCube said:
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
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Are you able to wedge a folded small piece of paper between the bottom edge of the battery and the phone to make the battery fit tighter? I mean it's not good to have a loose battery. But I can't see how that would cause the screen to stay on. If anything I would think it would cause the phone to shut off or reboot.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
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Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
grizzylemon said:
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
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why don't you reflash you device with supported PIT file and stock F.W ?
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
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Aside from the previously proposed wake lock solution, members in the T-Mobile Note 4 threads have experienced limited success with a downgrade to LP from MM.
From my reading, these issues seem to be common across all Snapdragon models, not to say it Exynos is excluded (I don't frequent Exynos threads).
himuslg123 said:
why don't you reflash you device with supported PIT file and stock F.W ?
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I tried that and it didn't work for me. The only surefire solution is a replacement device, but even then there's no guarantee the device won't start acting up in the future.
pls help stuck in download mode
this is the issue I'm getting...I did a complete data wipe using twrp...now stuck on this screen...cant even push files...device not recognized in adb or fastboot mode....
what to do...??
imgur(dot)com/a/gKPaL
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
hathertonwood said:
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
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Wow, that sounds promising. I'm sending mine for replacement, and although I'm not getting a new MB installed, hopefully the incoming unit will be similar in performance to yours.
ithehappy said:
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
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Your reasoning sounds plausible, but my phone suffered similar issues and I only flashed my unit 2-3 times in the 14 months I had it.
So, here is my problem. I've got an almost four years old Note4. I flashed some custom ROM's after i bought it but then I found an old X-note 4.4.4 based custom ROM and i was using that for more than 2 years. Yesterday around noon i noticed that if I try to use Viber, it takes seconds till it opens, and lags badly. (Before that the phone was working perfectly for years). I deleted it, reinstalled, but the problem stayed the same. After a few hours all the other apps started to do the same, the phone became really laggy. As time went by it got worse and worse, around 8pm it started to freeze, reboot, became almost completely useless. I thought maybe a factory reset and a new flash would help. I did a factory reset, and flashed a completely stock ROM on it. It started well, was working good for an hour or so, and then the same problems occured again. Lag, freeze, reboot.... And then nothing. Did not even restart. I can switch it on every now and then, (like in every 20 minutes), but it boots into odin mode. I thought maybe the battery, but that is less then 2 months old. Anyone any idea what happened? I mean the phone is almost 4 years old, so I'm not really pissed off, the only reason why I wanna keep using the Note4 cuz it's removable battery. I don't like phones with built-in battery, this is why i did not upgrade to Note8 for instance. Any help would be much appreciated. By the way, my device is an SM-N910F.
Well, things got even weirder later. I found my old battery which i replaced 2 months ago, still had some juice in it, i put it in, and the phone started!!! Worked perfectly, for about an hour and a bit, then the same problems occured again, lag freeze reboot, and now it boots itself into recovery if i can start it up at all... All the same story. Anyway, i threw it in the drawer and bought a new phone.