Database Users

activesync will not run

i have tried several soft resets, hard resets, uninstalling activesync, reinstalling activesync and none of my computors will recognize my mogul. i have checked settings and for the life of me i can't seem to figure whats going on. can anyone please help?

Try this, go to:
Start > Settings > Connections tab > USB to PC
Uncheck "Enable advanced network functionality"
My VX6800 will not connect to Active Synch with this enabled. Hope it helps.
Ks.

same boat...
i have the same problem. uncked the advance network settings, no go.
have synced before.
now looks like pc doesnt even see ppc plugged in.
wierd cause usb will charge phone but no connection.

One other thing I had noticed on mine during all this was that once the phone was in this state I would have to manually stop Active Sync on the phone and then reconnect to the PC.

try deleting the activesync partnership on the phone (not the pc)

Where do you do that at?

wwillie said:
Where do you do that at?
Click to expand...
Click to collapse
In activesync under menu|options|delete

I don't know if this is relevant to your issue but I had the same problem however, I was connecting my phone to my PC via a USB hub. I connected great the first time and when I tried to connect the second time Active Sync on my PC would not find my phone. What I ended up doing was unplugging my printer from the USB port on my PC and plugging my phone directly into the PC and it found it fine. This also happened with a card reader I have. I guess what I'm trying to say is that if you aren't plugging your phone directly into the USB port on your PC that may be what's causing the problem.

i have looked in the activesync on my mogul and the options isnt bold face print. the options is empty. im at total loss. i call a sprint rep and they said it was the phone.

I had the same problem, it went away when I updated the ROM!
Active sync worked for a about a week, it would not connect so that I could install applications, albeit I could browse the device using the explorer function.
(all of the following failed: deleted active sync profiles, disabled firewall, reinstalled activesync, hard reset and tried to use sprite backup restore (for contacts, which failed))
qu1nn

quinn, how did u flash a new rom if u can't activesync?

Try everything here first:
http://forums.microsoft.com/windowsmobile/ShowPost.aspx?postid=2620369&siteid=65
Then try a hard reset before flashing.

still stuck
i read the microsoft forum and to be honest nothing there helped me. there was another person on there that had the same issue but no one there seemed to resolve it. has anyone found a workable solution? i have read in another forum that i would have to call sprint because it might be an issue with the phone. i would try that venue except my phone has been flashed to cricket. any suggestions?

I had the same problem after spending lotof time trying all the things already posted, I find a solution that worked for me I hope works for you
in your pc go to:
C:\Program Files\Microsoft ActiveSync
then find WCESMgr.exe right click in the mouse and doble click run as
then type your login and you should be able to get back your sync
hope it work sfor you

try this... http://forum.xda-developers.com/showthread.php?t=349997

I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.
Hope this helps,
DaWar

dawarrior_vex said:
I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.
Hope this helps,
DaWar
Click to expand...
Click to collapse
yo I did this on my mogul and my computer recognized it but as a hardware. IT said something like this:"htcusbplug" i installed it but it still doesnt open up activesync.

@ artenis: im having the exact same problem...wont recognize the device at all, even though it charges fine...(im running alex's wm6.1 beta 2 rom...could wm6.1 have something to do with it?)

i had the exact same issue with my sprint mogul, tired everything, formatted my laptop, reinstalled activesync, hard and soft reset the phone, tried other usb/computers, nothing. luckily i have sprints EPP and just took it to the store for a swap for a new mogul, got a new box and everything.. good luck

Same problem with Vista Ultimate 64bit
I had the same issue with my desktop, but after trying everything I could think of, decided to give Microsoft a try.
The drivers included in the pre-installed version of Windows Mobile Device Center would not allow the computer to recognize the Mogul, so I simply reinstalled the application from here: http://www.microsoft.com/windowsmobile/devicecenter.mspx
Everything works fine now.

Activesync 4.5 Problem: won't connect to my device anymore

so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.
up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?

For WM 6 devices, on Vista you must upgrade to Windows Mobile Device Center 6.1.

i downloaded and used 6.1 on my vista machine, but it didn't work. any other ideas? i think there may be something that changed on the phone, because now, activesync won't work either...

...bytheway, the phone will charge when plugged into either, but that's about it.

...bytheway, the phone will charge when plugged into either, but that's about it.
Click to expand...
Click to collapse
Just for ****s and giggles, have you tried the following:
1. Using a different usb port
2. Blowing the dust out of the port on the phone
3. Using the Y adapter that came with the phone in between the sync cable and the phone

First, plug into the USB, wait for the Windows new device chime, see if anything occurs in the WM Activesync.. If no Activesync connection is made (after the 'connecting' has stopped) then unplug and plug in back in another USB port. Do that at least 4 times (cycling between ports...even the same may eventually work) to see if you have a success.
Restart your PC, Soft-rest your phone and try again.
If still nothing, then don't bother plugging your phone in and then Run As An Administrator the attached batch file and then under View 'Show Hidden Devices.' You'll now see all devices that have ever been installed and retained for your OS, with the faded devices as those not currently attached/active.
Rather than the batch file you can open up a Command Promp Window with Administrator access (Start\Programs\Accessories\Right Click on Command Prompt and Run As An Administrator)
(I usually keep that batch file accessible in the root of my OS partition, just to keep it easy to clean out legacy device drivers that can cause problems.[/i])
Enter:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
Uninstall
Network adapters\Microsoft Windows Remote Adapter
Portable Devices\PocketPC
Then under Programs & Settings uninstall the Windows Mobile Device Center upgrade, and then reboot your PC. Reinstal that Device Center 6.1 update and then again connect your phone with the USB. (for the XP machine you can do all of the and unistall/reboot/reinstall the ActiveSync 4.5.
(note to self or another.....these steps to be added to the Wiki for ActiveSyn issues)

well, i'm thinking that the "****s and giggles" have it. i blew into the port, plugged her in, and it connected to my xp machine, just like days of old. after about 3 minutes though, the connection dropped, and i've not been able to get it going again since. i think this rules out any software/settings problem, and looks like it's a hardware issue. i'll try cleaning it one more time a little later, and if no go, i'll have to figure a way to re-flash the stock rom (i only have a 6gb card...) and send the beast back. thanx for the input, guys (specially keystone, dang man that was one badass post with some instructions that will help someone, i'm sure.)

Do you have the Y adapter that came with the phone? The one with the audio jack and the 5 pin mini usb on one end and the 11 pin mini usb on the other? The reason I ask is because for some reason HTC decided to put an 11 pin mini usb connector on our phones, yet supply us with a data cable that's standard 5 pin mini usb. If you have it, just humor me and try it and see if it keeps the connection.
Oh and P.S....the "****s and giggles" wasn't just a shot in the dark. I've solved many activesync problems for people before using all 3.

I actually hadn't used the cord without the Y-adapter untill today. both ways yeild the same result.

Another Activesync problem
I've been on vacation the last week and while away i had to do a clear storage..anyway, my phone was fine but when i connect thru activesync i get an error code : 85010014 and my contacts list doesnt get updated...:S can anyone out there give me some advice or do i hafto start from scratch?
Also is there a way to find my contacts on my comp?

jinx01 said:
so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.
up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?
Click to expand...
Click to collapse
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.

Damn! That was simple. I unchecked the "Enabe advanced network functionality" box and I'm up and running! I'll save the hoops for later. Thanks!

treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
This is the fix almost 90% of the time......

treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
Worked for me. Thanks!

ok ive tried all except the hidden devices thing (gonna try it now) and no go will post if it works oh im on DCD's 3.2.6 rom and the 6.1 of device center and i dont think it has anything to do with it but i just installed 2007 outlook

treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
Hi, thanks that work for me fine too

my mogul has been giving me crap with vista and xp for weeks. Nothing can solve it. I've re-flashed, downgraded, used different ports, different cables, modified the USB to PC settings.
Add this to the list of things that randomly seem to be a problem for this phone.

I had a similar situation, none of the software based suggestions fixed it. Wiggling the cord around would sometimes connect, but soon thereafter, my phone stopped charging. The USB port was the culprit, so be careful.

I'm sure everyone who was having troubles figured out solutions, just thought I'd add in my dealings with this.
I just had the phone activated today (yes I bought used) and brought it to work to sync with my work outlook, well the usb cord would charge the phone but give me nothing but errors in the way of actual data connection. I was a little bummed this afternoon thinking I bought a partially broken phone. But WHILE HAVING THE PHONE CONNECTED ( I bold because I had done this multiple times while not connected and had no results) I opened the Comm Manager and clicked on the sync button at the bottom, suddenly my computer could recognize my device and I was sync'ing like a mad man.
Very possibly a stupid thing I should have done from the start, but I don't know any better since I'm brand new to all of this. I only post in hopes of helping another bummed out soul as was myself

I an running a HTC TyTN-II 4550 phone (WinMo 6.1) on a desktop PC (WinXP).
I couldn't get Activesync 4.5 to work either, but there were obvious reasons--my version of Office 2000 isn't supported (2003 is the earliest, I think) and IE and Outlook are not set as my default mail clients (-and that's how I like it-).
I didn't really need Activesync but I did want to be able to get files on and off the phone from my desktop PC through the USB cable. When I'd connect the phone, Activesync would automatically start up and spin the little logo for a while and then say "connection couldn't be made" and then I couldn't do anything--even move files on and off the phone.
What I found works is this:
1) open the Task Manager, and kill the wcescomm.exe process.
2) navigate to the folder that Activesync is installed in, and run the file named WCESMgr.exe.
3) that will popup a window, asking if you want to sync, or cancel. Press [cancel]
4) the normal Activesync window will come up, and the choices for "Sync" and "Schedule" will be greyed out, but the "Explore" button should work.
Sometimes I can disconnect and reconnect the phone without going through steps #1-#4, but not always.
With the "Explore" window you can drag files on and off the device.
I tried dragging small Word and Excel docs on and off; both converted properly when dragged onto the phone, but only the Word file would convert again when dragged off.
The phone will access the internet through the USB when hooked up this way, also.

Connecting to Activesync but not able to Sync

I am having a problem syncing with activesync, and i must think the problem is due to a drop i had the other day. It made the miniUSB port...smaller seemingly, although the cable still fits in (be it very snugly now). i can still charge it in the wall, and it shows "connected" on activesync when plugged into the pc and the amber light comes on every time. However activesync quickly gives me a message that "synchronization cannot be completed successfully, please remove device and try again or open the troubleshooter"
I'm not sure if i should just start to look for a different way to back up files via PIM or others and move on without activesync ...flash using microSD from now on? consider replacing the port (not even sure how much effort that is, or if it's possible yet)
Or is there anything simple i can try that i haven't done yet? TIA
EDIT: I Have tried unistalling and reinstalling Activesync and even dl'd latest version of AS again

How about deleting the sync partnership with ActiveSync, reestablishing the partnership and then seeing if you are able to sync?

have you tried syncing via bluetooth, then at least you would know its the usb port that is the problem, you say the connection is tight when you insert the cable, are you sure that nothing else is lodged in there when you dropped it?

well, it doesn't look like there's anything in there from what i can tell...the metal actually looks bent or mangled just a bit. Unfortunately my lappy does not have BT, so i can't try that. good thought though

Well if i was you i would invest in a bluetooth dongle for your laptop ,that way you should still be able to sync, and flash via sd card. That way you will have the problem sorted to a degree. Have you tried flashing another rom via cable btw. You say it connects via active sync. I would do a backup using spb backup or something similar and reflash the device and see if that fixes the sync issue. Try a cooked rom first, if that doesnt work try an original rom.
The only reason i mention the cooked rom to flash first is that it is quicker

I've had the same problem where active sync wasn't recognizing my phone.....that is until I soft reset'd my phone while still connected to pc...usually works for me.
another solution..on phone goto:
Settings->Connections->USB-to-PC->Advanced Network Functionality
on... I turned it off. I haven't had a random disconnect, nor PC crash.

A soft reset did the trick for me.

Dillsnik said:
Or is there anything simple i can try that i haven't done yet?
Click to expand...
Click to collapse
If you have a card reader, copy this - http://toril.ru/pda/akrndisadd.exe - onto the phone and run it there. It works every time my phone decides to stop talking to the PC.
Geoff

I am having Syncing issues, last night, has been fine until now.
Did all the deleting partnerships etc but to no avail.
The phone sync's fine with my Work PC(XP) but at home(Vista) its not,
the error 0x?????107 (from memory, will update when i get home)

Exact error: 0x86000107

Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
thanks for any help..

connecting to activesync, buy no able to sync
Hello to everyone.
I have the same problem with my new Diamond. It have synced in the passed, but now I get the same 1 error and code 0x00089107. Can anyone help to fix it, please. Many thanks Tori

bigsteve said:
Exact error: 0x86000107
Click to expand...
Click to collapse
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.

Doing both things in post #6 worked for my TyTN. This trouble started only after I plugged my phone into a Vista laptop to use it as a modem. Gotta love Vista.... (smile)
Thank you for the help, and thank goodness for this forum!

cristiano67 said:
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Click to expand...
Click to collapse
I have Vista Home Premium....

try pluggin your mobile directly into a usb port on the back of your pc and not through a hub
mine did this now it works 100% of the time

bigsteve said:
cristiano67 said:
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Click to expand...
Click to collapse
I have Vista Home Premium....
Click to expand...
Click to collapse
I have Vista Ultimate 64 and I usually resolve this just in the way I posted in this thread http://forum.xda-developers.com/showpost.php?p=2827500&postcount=7
Best Regards

Can't connect to PC

Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...

deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
Firstly, what operating system are you using on your PC?
Secondly, have you tried deleting the sync partnership on both your phone and the PC and recreating it?
Thirdly, try and connect your phone directly to the USB root hub on your PC and not via a hub.
The fact that the HD2 is identifying the physical connection suggest the problem may lie at the PC end. Recreating the sync partnership is probably all that's needed.

Hello
If you are using Vista or Win7 you need to download Microsoft Mobile Device Manager to get a successful connection. Once you download this and install all will be good.

There is an option (can´t remember where) where you can disable fast link for ActiveSync.
This fast option has created me a lot of problem.

i'm using win7, i reinstalled the mobile device.
If i disable enable faster data sync then I can sync the phone with the computer but if I enable faster data sync then the 3G band auto enables...

I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.

bcorgan said:
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
Click to expand...
Click to collapse
Did you reboot the PC? I occassionaly have problems with activesync stopping working suddenly. It doesn't really like being unplugged sometimes and get's a bit ansy about it. I've found that sometimes a soft reset of the phone does it, but sometimes I need to reboot the PC.
I hope you did try rebooting the PC before you did a hard reset. At least you wouldn't have wasted your time with having to set up your phone again!

Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.

bcorgan said:
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
Click to expand...
Click to collapse
The fact that it still doesn't work after a hard reset leaves me at a loss!

You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.

Any other thoughts out there? I'm starting to think now it's something inside the phone - i.e. the usb port?

Fixed for me!
After having sent off the phone to HTC, it was repaired in 8 days and that was sending it to and from Sweden to the UK!
Turns out the usb connector in the phone itself was not working. 10/10 for HTC repair service!

If you use the XPP OS.
You must select ‘To enable faster data synchronization’ (i dont konw how to translated that, sorry my English.) under the ActiveSyuc.
If you use the Vista OS.
You dont select this option otherwise you cannt connect you phone to computer.

me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!

me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
Click to expand...
Click to collapse
Microsoft Corporation - Other hardware - PocketPC USB Sync
Download size: 11.1 MB
You may need to restart your computer for this update to take effect.
Update type: Recommended
Microsoft Corporation Other hardware software update released in May, 2007
At present, I'm confering with Microsoft about the issue I'm having with my Vista laptop. It finds the correct driver with windows update, but the driver fails to install even with a clean boot.... they're working on it...

deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
I had the same problem and 'solved' it by trying every other USB port, and (of course) the last one did it correctly.

bcorgan said:
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Click to expand...
Click to collapse
To make Active Sync work
Turn off Setup\other\USB to PC\ActiveSync Enable Faster Data Synchronization
The all will be ok

SOLVED!! Joy, joy, happiness glow... . I removed AVG 9.0, restarted, reinstalled WMDC and the driver (all of which installed automatically when I plugged my HD2 in to the USB port), and reinstalled AVG 9.0 and… Voila, MAGIC! I had AVG configuered correctly to allow WMDC to make connections and pass through the antivirus, but I still had to uninstall it to get the driver to install. Sometimes antiviruses are stubborn!

hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device

marquez2010 said:
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
Click to expand...
Click to collapse
I tried BOTH of those options prior to uninstalling AVG and no joy. Bytheway, I've switched to Microsoft Security Essentials and still have to uninstall MSE everytime I flash my HD2! UGH!

HD2, windows 7 64 bit & WMDC 6.1

Hi,
I am in the UK, i just bought my HTC leo (known as HD2 here), reading through the instructions i was guided to install WMDC which i did, i had not plugged in the phone at this point and one error was thrown up saying device not connected which was easily explainable, so now i connect the phone expecting WMDC to jump up, it doesnt and never has, now i am no novice to these things and i have been in this forum a few years ago with another phone so i am well versed on searching for answers to my problem before making posts, so far all i can find on the problem is people reporting not being able to sync using office, this is not my problem as i cant even get the phone to sync with WMDC, i have tried other suggestions such as ...
registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Uninstalled my Microsoft Mobile Remote Adapter
- Scan hardware changes
and then it installed properly and am able to sync again
but to no avail, i have uninstalled and reinstalled with the phone connected and unconnected, my pc seems to find the device but i dont think it is reporting it right, in device & printers the phone is seen as 'generic serial', when i do a properties on this it is said to be a 'pocketPC usb sync', when i connect and disconnect it does appear in the device manager under mobile devices, also if i just leave the phone, when the screen goes blank the device disappears from the device manager, i have tried uninstalling it from device manager and also updating drivers but it keeps saying the best driver for the device are installed, i have included some pictures and i am tearing my hair out over this, i bought this phone to replace my iphone but i am not to pleased yet.
Thanks.

Have you opened wmdc and setup a partnership?

Have you tried going into Settings->Connections->USB To PC and uncheck "enable faster synchronization"?
What ROM are you on, btw, Cooked or Stock? and what version?

NitrousB said:
Have you opened wmdc and setup a partnership?
Click to expand...
Click to collapse
Yes i have opened it but there is no way to set up a partnership as the phone is saying unconnected even though the pc seems to register its presence.
pongster said:
Have you tried going into Settings->Connections->USB To PC and uncheck "enable faster synchronization"?
What ROM are you on, btw, Cooked or Stock? and what version?
Click to expand...
Click to collapse
yes i did the disabling of fast sync, this is on stock rom out of the box its spl-1.42.0000, my plan was to install a cooked rom but i cant even get the phone to sync so i cant even do that to see if it will remedy the situation.

You can always install a cooked ROM as long as you can get to the bootloader...
Go to the bootloader...
Flash HSPL...
Use Task29 (Hex modified RUU.exe)
Flash your Cooked ROM of choice
I'm out of possible fixes for your sync problem though... I usually just uncheck "enable faster sync" and all is fine...
try this, if you haven't... as a last resort..
Uninstall WMDC
Reboot
Install WMDC
Reboot
Connect HD2 before your PC boots (with "enable faster sync" unchecked)
worth a try

no luck...this is highly frustrating

any firewalls up and running? I'm on Win 7 x64 and WMDC 6.1 is playing fine with Outpost Firewall
Good Luck and I hope you get everything sorted out...

IS your device configured to use the active sync as it might be in internet sharing, usb mode if this is set you wont be able to sync or connect right

pongster said:
any firewalls up and running? I'm on Win 7 x64 and WMDC 6.1 is playing fine with Outpost Firewall
Good Luck and I hope you get everything sorted out...
Click to expand...
Click to collapse
I have mcaffee firewall but i have disabled it
A|ex said:
IS your device configured to use the active sync as it might be in internet sharing, usb mode if this is set you wont be able to sync or connect right
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Yes it is set to use active sync and faster sync is unchecked.

Have you tried hard resetting the device and then trying to reconnect it?

Ok, done the hard reset...still saying not connected on WMDC and phone is registering in device manager
Is the phone showing up correctly in device manager, should it be 'pocketPC USB sync' ?

loady said:
Ok, done the hard reset...still saying not connected on WMDC and phone is registering in device manager
Is the phone showing up correctly in device manager, should it be 'pocketPC USB sync' ?
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Try to disable your antivirus. I use Kaspersky and I have same problem if I don't disable antivirus.

Disabled antivirus and firewall...strange thing is..if i uninstall it from device manager, when i reinstall it with fast sync enabled on phone it installs as mobile remote adaptor or something like that, if i reinstall with fast sync disabled it installs as pocketpc usb sync

What I did with my HD2 and W7 64-bit was just turn it on and plug it in! Windows downloaded, installed and configured WMDC automatically so I didn't have to do a thing!

EddyOS said:
What I did with my HD2 and W7 64-bit was just turn it on and plug it in! Windows downloaded, installed and configured WMDC automatically so I didn't have to do a thing!
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Thanks for that...nothing like having salt rubbed in to the wounds lol... thats exactly what i did but not so lucky...anyhow...i just uninstalled the thing again for numpteenth time and scanned for hardware changes and went out the room...when i come back in it was alive...dont know what i did that was different though, i will renable my AV and firewall and see if it was that.
Thanks to everyone for your help

Didn't mean to sound so smart-arse-ish - I just always plug things into W7 and only if they can't get something working do I go driver hunting!

No i know you wasnt, i wasnt offended at all...its so nice to be able to just plug things in though, with windows 7 its been a breeze and this is the first time i have had trouble, hopefully thats the end of that problem and i can get going with some cooked roms....anything you can recommend ? seem to be so many, whats the most popular ?

Personally, take a look at the one in my sig - new version of it is out later this evening and its a great ROM. Gets rid of all the crapware no one ever uses...
Other than that, take a look at Duttys or Miri's ROMs - but the newest version are only on HTCPedia

Well...that lasted all of 3 minutes !....now its not connecting again...no logic what so ever

Right...seems it may have been the USB port, i was initially trying 2 ports, one was a front panel usb port which is connected via a pin header on the mobo, the second one was an extension lead to the back mobo mounted usb port which is usb3...so as a last straw i thought i would try the usb hub i have connected to the other onboard usb port which is usb 2..the hub is powered so i am left wondering if that was the issue.