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This has been happening pre and post Nodo on my focus. If i'm on a phone call for at least a few minutes, then pull the phone away from my head, the phone's display should become active, but it isn't.
Anyone else having this issue or is it time to exchange the phone?
I have the same issue also it seems like I have to press the power button a couple of times to get it back.
Sent from my SGH-i917 using XDA Windows Phone 7 App
I'm also having this issue. Anyone remember if ther were having it pre-Nodo? Just wondering if the update changed something.
Regardless, it's a bit of a PITA.
I experienced this after having to replace a cracked screen. I just recalibrated the proximity sensor with my finger about an inch away and it worked fine.
ArcWhistler said:
I experienced this after having to replace a cracked screen. I just recalibrated the proximity sensor with my finger about an inch away and it worked fine.
Click to expand...
Click to collapse
How did you do that?
Yeah, ditto that - how do recalibrate the sensor?
Samsung Diagnostic App.
http://forum.xda-developers.com/showthread.php?t=839154
I was pecking around the screens months ago, and there was one bank of tests (multi-touch, red, green, blue, white, battery, etc, etc) that allowed setting and viewing the proximity sensor.
I remember playing with moving my hand closer, and further and watching it change from sensed to clear.
Sorry, can't remember which codes now.
I used the Wiki:
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Focus
LCD Test - *#0*#
Ok, mine says No Detection. Is there anyway to set the value?
One other thing to note, about the samsung focus specific update regarding disabling the touch sensitive buttons while in a program, that also isn't working for me either. Not sure if they are related, but thought I'd throw it out there.
And as far as calibrating goes, not sure it would help since the problem only occurs while I'm on a longer phone call. On short ones the proximity sensor works just fine.
If you move your finger closer to the sensor, it should eventually change to Detected. The "set" button at the bottom should set the proximity sensor to the new distance. Mine is around 75.
ArcWhistler said:
If you move your finger closer to the sensor, it should eventually change to Detected. The "set" button at the bottom should set the proximity sensor to the new distance. Mine is around 75.
Click to expand...
Click to collapse
Mine says No Dectection. It has Prox Sensor: XXX I've taken my entire hand and covered my phone. NOTHING. When I push SET, It says ProxThreshold :0. Is there anyway to set it manually?
samsung focus post nodo
I believe the prox sensor issue is happening post nodo, I have never had this problem prior to the update... I have been able to fix it temporarily by pulling the battery and starting it up... don't know how long the fix works... got to do some testing... I am wondering if its a power thing as the screen wouldnt work when you plugged it in to power and had on a soft surface....
Still nothing. I didn't want to hard reset since I have Chevron installed. For some reason I did four updates on my phone and don't have a single backup. If I hard reset I'm S.O.L. with Twin Blades and other homebrew apps
What value does it show when you press the Reg button?
I've had issues with my earring tapping the screen while I talk and I had it fixed before NoDo, but the values reset when it was installed, they also appear to be different values now as my screen got supper finicky after the update. I was constantly hanging up or scrolling through multiple pages of stuff with my ear and you could see the screen turning on and off. I ran the proximity calibration while holding my hand in front and set to it to 1.
If it shows xx have you tried setting the value with nothing in front of the phone to see if it will at least zero out?
BooR4dley said:
What value does it show when you press the Reg button?
I've had issues with my earring tapping the screen while I talk and I had it fixed before NoDo, but the values reset when it was installed, they also appear to be different values now as my screen got supper finicky after the update. I was constantly hanging up or scrolling through multiple pages of stuff with my ear and you could see the screen turning on and off. I ran the proximity calibration while holding my hand in front and set to it to 1.
If it shows xx have you tried setting the value with nothing in front of the phone to see if it will at least zero out?
Click to expand...
Click to collapse
It has a big red box. It says No Detection. Prox Sensor:XXX Do I press Set or Reg?
another thing is wrong
seems like my light sensor is fried as well... I am starting to wonder if it's because of bad placement of the usb port... both lay right in front of the port, can't imagine pluging in and unpluging the phone would help if the sensors are right in front. I can't get either sensors to work anymore, even with a battery pull... does anyone else have this issue? goto the diagnosis menu and type
*#05#
you should be able to run through all the tests, I skip the feedback loop... Start at 1 and work your way through.
My Prox sensor says, no sensor XXX, and my light sensor is stuck with a value and will not change even when I cover the sensor... looks like a warranty replacement... how does this work with a sd card installed, the official WP7 ATT certified 8GB? Anyone else have to do this?
rockclimbaudiextreme said:
seems like my light sensor is fried as well... I am starting to wonder if it's because of bad placement of the usb port... both lay right in front of the port, can't imagine pluging in and unpluging the phone would help if the sensors are right in front. I can't get either sensors to work anymore, even with a battery pull... does anyone else have this issue? goto the diagnosis menu and type
*#05#
you should be able to run through all the tests, I skip the feedback loop... Start at 1 and work your way through.
My Prox sensor says, no sensor XXX, and my light sensor is stuck with a value and will not change even when I cover the sensor... looks like a warranty replacement... how does this work with a sd card installed, the official WP7 ATT certified 8GB? Anyone else have to do this?
Click to expand...
Click to collapse
same problem here. seems like those two sensors are burned
Hi all,
I think my Proximity sensor is broken..... can one try the following:
*#0588# (Proximity Sensor Test Mode)
And tell me what happens when the sensor is covered?
Also anyone got suggestions on how I can fix this?
Thanks
Tony
It works for me with *#0*# then select sensors and then move your hand close to the phone.
It also works with your code, the phone vibrates and the background changes colour when my hand is 5cm above the sensor.
LouisJB said:
It works for me with *#0*# then select sensors and then move your hand close to the phone.
Your code did not start anything running.
Click to expand...
Click to collapse
Can you please tell me what it says in Sensor?
In Proximity Sensor I have:
Proximity Sensor (Min/Avg/Max)
------------------------------------------
PROXIMITY: null ADC: 0 (0,0,1)
and sometimes when I cover the sensor it changes to : ADC: 2 (0, 1, 2)
Thanks
Looks like it is broken ACC 78(83,85,89) with my thumb over the sensor.
The important number is the first number (78). This must go over 10 to register as near at about 5cms , then the background turns green.
LouisJB said:
Looks like it is broken ACC 78(83,85,89) with my thumb over the sensor.
The important number is the first number (78). This must go over 10 to register as near at about 5cms , then the background turns green.
Click to expand...
Click to collapse
Thanks for that. Do you know if it's a firmware (I do have original Firmware on it but had CM7 on it for a while)
Looking like a faulty phone to me. These are hardware sensor tests.
a friend of mine has the same problem. We bought the telephone together but , after 1 month, his proximity sensor stopped working.
We tried the samsung diagnostic tool receiving the same information (ADC reach maximum 4).
we noticed that it stopped working after the change of the rom (with the installation of the clock recover) but I'm sure this is the real cause.
Is there a configuration file where proximity sensor parameter like gain/offset are stored?
Maybe some buggy application has changed these values.
if you have no warrenty, you can buy a replacement sensor, only about £10, it's front cam/sensors in one component
problem fixed!
Using phonetester it took 5 minutes to connect to the sensor (while with my phone it took 1 minute) but once connected , the proximity sensor started to work again also with samsung diagnostic and phone application.
donomark said:
problem fixed!
Using phonetester it took 5 minutes to connect to the sensor (while with my phone it took 1 minute) but once connected , the proximity sensor started to work again also with samsung diagnostic and phone application.
Click to expand...
Click to collapse
what did u use to repair ?, mines says proximity: null ADC range from 1 when nothing is in it;s way to 255 when coverd...
install only apps that you trust fully
Sent from my GT-I9100 using xda premium
I dont know if this is an issue with other handsets.
I installed proximity screen off application . The purpose was to have the phone turn the screen off when i close my flip case.
However i found something strange.
When the flip case is very close to the screen the proximity sensor does not seem to detect that there is something covering it.
Is this an issue with every one ?
Any solution
Please see the videos
As you can see from the videos when i bring the shield very close the proximity sensor does not seem to detect the sheild.
Edit : However if u use ur finger this is not seen
I've noticed the same behavior, it's quite annoying because it kills one of NoLed's best features (screen off using prox. sensor).
[deleted]
Still really annoying that the original flip cover won't work with the proximity sensor. A workaround might be a third party flip case. A diy modification of to the original one won't work since if I close it AND hold whatever object that alone is enough for a positive result over the flip cover, the sensor will still not register positive [because a minimal distance between an object and the glass surface is required, see below].
mine works even with a finger...
I've done it a few times accidently when i was trying to access the notification bar while on the phone
ph00ny said:
mine works even with a finger...
I've done it a few times accidently when i was trying to access the notification bar while on the phone
Click to expand...
Click to collapse
Thats the thing i was saying.
With finger i works great even if u touching the screen
Dial *#0*# and press sensor. If it vibrates, the proximity sensor is registering an object.
Maybe it comes in handy with testing.
It's working for me, thanks for the tip about the app!
edit:
Okay, I tested and found that indeed when you set the app to:
"Cover an hold to lock the screen" to say 5 seconds.
Close the flipcover.
It does not register.
However. If I set:
"Disable Accidental Lock" to .25 seconds.
Close the flipcover.
It works quite well.
Coming back to the sensor. It indeed does not register the flipcover when it's closed and touching the screen.
Weird thing is it does not register your hand anymore either.
Recreating issue:
Remove flipcover and lay it completely flat over the sensor.
Dial *#0*#.
Press "Sensor".
No registration.
Now hover your hand over where the proximity sensor is, and... How about that, no registration.
This indeed messes up NoLed's battery saving feature.
This can also be a problem when:
You set screen timeout to 10 min.
In the app's settings set "Disable in landscape" to on.
Then use an app in landscape mode.
Close flipcover while in landscape mode.
Then rotate to portrait. At this point it should start registering again and turn off screen..
The sensor does not register and screen stays on.
Drains battery.
It is a really cool idea, but it does not function properly.
It's too flaky, also when just handling your phone. I find myself accidentally turning off the screen.
Maybe if you use a case or some other cover with a different or thicker material it would work better.
I ordered a Zenuscase, I'll give it a try with that one.
Don't know how long it'll take to arrive though
reflective color
heey i found the problem , the sensor is working fine ... but when so close with any black object the light is not reflected back to the proximity sensor.(black color absorbs light).
Repeat your video with any white object and you will notice the difference..
Now i am using Autostart and it works great with samsung original flip cover (white flipcover).
you can use any white sticker on the black one.
ahmedtaha7 said:
heey i found the problem , the sensor is working fine ... but when so close with any black object the light is not reflected back to the proximity sensor.(black color absorbs light).
Repeat your video with any white object and you will notice the difference..
Now i am using Autostart and it works great with samsung original flip cover (white flipcover).
you can use any white sticker on the black one.
Click to expand...
Click to collapse
ya correct, just few day back i have asked this issue to developer
http://forum.xda-developers.com/showpost.php?p=22170417&postcount=5
But it will work perfact if you use proximity + light both sensor enabled.
Color has no influence, distance between an object and the proximity sensor is what matters. I've just tested this using pieces of paper, cloth, metal and wood in white and black colors. The sensor seems unable to correctly register anything that is less than approximately 1 mm away from the glass (it may report 0 cm or jump to 5 cm). Also it seems it only reports changes of a certain minimal distance between two readings, even if the reported value remains the same as the old one. Anything below the threshold of the 5 cm reading will always result in a reported value of 0 cm, but if the effective distance between reading A and reading B was below a certain threshold, the sensor will not report a new reading of 0 cm (thus an object hovering stable over the sensor will not produce a 2nd post). I'm not sure if the sensor has a state that can be read at any time. From my tests using AutomateIt Pro, it seems only new posts can be used by apps. And if the delta between two readings is to small to make the sensor post a "new" result, then this can be problematic under certain circumstances (like trying to turn the screen off after the flip cover got closed (prox. sensor = 0 for 0 sec) and stays closed (light sensor = 10 for 5 sec) while preventing the screen from going off after an accidental wipe over the prox. sensor e.g. with the hand).
@Dr. Ketan: I've tested Power Switch (again) and I'm quite certain that for the Note + Flip Cover it only works through the light sensor (which is unsatisfying since it then won't work correctly in the dark). Covering the proximity sensor only doesn't make the app reliably react.
Power switch works ok for me with the Samsung flip cover. I have the confirmation set to minimum Abe theactivation delay set to 0 seconds.
It doesn't always work from the lock screen but works fine from the home screen or apps
Sent from my GT-N7000 using xda premium
so is it a hardware issue of software?
might it be fixes in ICS? it's fu***ng annoying! just bought the flip cover(black) yesterday and also bought smart cover app, my note's screen keeps on turn off (when flip closed) then it turns back on (flip still closed)!
Any solution for gingerbread? like proximity calibrator perhaps? (while waiting for final version of ics to come out)
Power switch will work if you use proximity + light sensor both.
Sent from my GT-N7000 using xda premium
dr.ketan said:
Power switch will work if you use proximity + light sensor both.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
It's so sensitive that the moment my finger move over the sensor, the shutdown menu pops up.
Any app that works with the flip cover?
I have two SGS4's. On one, when I place a call, the call screen stays on and it turns off when I raise it to my ear. It then turns on when I pull it away.
On the other, as soon as I place I call the screen goes dark. The only way to get it back is to push the power button and unlock the phone.
The "Turn screen off during a call" setting is set on both phones.
Anyone have any idea what is causing this? Next step is to do a wipe, but that just sucks.
I'm on stock and not rooted.
Thanks!
Sadly I have the same issue on mine but not my wifes.... hope somebody knows something or maybe the rumored update thats going to be coming out will have a fix?? I dunno...
jprocket45 said:
Sadly I have the same issue on mine but not my wifes.... hope somebody knows something or maybe the rumored update thats going to be coming out will have a fix?? I dunno...
Click to expand...
Click to collapse
Have you tried doing a reset yet? I'm hesitant since it's a pain to restore everything the way I like it. Definitely a weekend task.
Sirchuk said:
Have you tried doing a reset yet? I'm hesitant since it's a pain to restore everything the way I like it. Definitely a weekend task.
Click to expand...
Click to collapse
I have done a reset it solved it a little I guess but still having issues once in a great while all works well id blame it on the otterbox case but my wife has one so dunno if that could be the issue you have a case on urs never really played with the phone outside of the case lol
Sent from my SPH-L720 using xda app-developers app
jprocket45 said:
I have done a reset it solved it a little I guess but still having issues once in a great while all works well id blame it on the otterbox case but my wife has one so dunno if that could be the issue you have a case on urs never really played with the phone outside of the case lol
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Nope, mine is naked for now. I'll have to do a reset today/tomorrow and see if that solves my issue. If not, I'm taking back to the store for an exchange. It's only been a couple of weeks.
To late for me to take it back but suppose to be a update coming soon that does alot of fixes so we will see Good luck like I said reset I did notice fixed it a bit let me know how it goes I'm threw sprint just curious if you have them only reason I ask if it's just a carrier issue with software or something I doubt it but just figured to see who you had lol
Sent from my SPH-L720 using xda app-developers app
Dial *#7353# and make a test
sent from my Galaxy
samersh72 said:
Dial *#7353# and make a test
sent from my Galaxy
Click to expand...
Click to collapse
That's what I was looking for!
Sure enough,the proximity sensor was always on and wouldn't go off.
I'm with T-Mobile and they have a 30 return/exchange policy if you buy it outright, which I had, so it only took about 10 minutes for them to exchange it!
Thanks for the testing code! XDA comes through once again!
Same problem when I'm making a call, the screen goes blank when I put it to my head and when I remove it nothing happens.
I tried *#7353# and the proximity sensor goes of but will not stop..
I'm currently rooted, could it solve the problem to go back to stock?
Possible Fix
jprocket45 said:
Sadly I have the same issue on mine but not my wifes.... hope somebody knows something or maybe the rumored update thats going to be coming out will have a fix?? I dunno...
Click to expand...
Click to collapse
I have had the same problem over the last 3 weeks and decided to take a gamble. I tightened up all the screws on the device and squeezed real hard on the area where the prox sensor is and poof... it works. I have no idea what was up but I feel like the sensor is loose and the pressure resolved the issue. Many other post have talked about cleaning the area over the prox real good and it works but I think its the pressure that is actually fixing the issue. Anyone else have any ideas? Sorry if this was posted incorrectly, I have never posted before but I felt this issue is a PITA.
I have i9500. Unrooted with latest OTA update installed (Build XXUBMG1).
I've been having the same problem with proximity sensor. When proximity sensor is enabled during phone calls (both regular calls and Viber calls), the screen is disabled. Also, my screen sometimes remains on during the call until I place it to my ear and sometimes it turns off immediately during the call. It wasn't always like this, but I can't remember when it started happening, but I suspect it was since the last OTA update.
I've searched around online and have noticed several comments.
Apparently this is an issue with several Galaxy models over the years (sorry, I lost the reference) and this thread: http://forum.xda-developers.com/showthread.php?t=2208440&page=2 mentions Galaxy Note 2 and SGS3 having the issue where there is something wrong with the threshold setting in the calibration settings. Mine appears to have the same issue where it always reads 0cm (i.e. always covered). However this thread also suggests a fix to input some code to adjust the calibration if your phone is rooted.
One suggestion is there is a misalignment of the sensor and so it might be partially covered by the phone's front fascia, causing the sensor to always read as covered or "1" or 0cm. But looking carefully at mine, it looks centred dead-on.
This thread http://forum.xda-developers.com/showthread.php?t=2417401 indicates that the sensor is always on as can be seen through a digital camera LCD (but not with your naked eye). I've tried this with my DSLR and confirmed this also happens with mine, even when the option is set to turn it off during calls, and also even when air gesture (which uses the prox sensor) is turned off. Not sure if this affects the problem or not though.
Can't remember where I read this, but someone mentioned that when shining a bright light over the phone, it works. So I downloaded two sensor apps from Google Play: Android Sensor Box, and Proximity Sensor Finder. And also used the inbuilt *#7353* feature. All three report that my proximity sensor is always reading that something is constantly covering it..... EXCEPT when a bright light (the sun works) is shining on the light sensor - not the proximity sensor. I tested this by using a torch on both sensors. When blocking light from the light sensor, the problem persists, but not when I allow the light to shine on the sensor. So it appears that they both act in unison.
Similar issue with air gestures, which used to work when my phone was new, even in relatively ambient light (but obviously not in a dark room), but now doesn't under similar conditions, and again... EXCEPT when a bright light is shining on the light sensor, or when I'm out in the sun.
Anyway, I'm not willing to root my phone at this point, just to try the fix suggested in http://forum.xda-developers.com/showthread.php?t=2208440&page=2 (my phone was bought overseas and returning it wouldn't be convenient for me). And since this wasn't always a problem with my phone, I suspect it is a software problem related to one of the recent OTA updates.
Edit: After further testing, it seems that air gestures use the front camera as well as the light and proximity sensors.
My proximity sensor works - when I go into diagnostic, it goes green when I bring a hand near the sensor - my issue is that it doesn't seem to notice when I remove my hand and there no longer is anything proximal - until I hit the back button to exit the test. Other than blowing out the earphone jack, does anyone have a suggestion?
Thx.
divche said:
I have i9500. Unrooted with latest OTA update installed (Build XXUBMG1).
I've been having the same problem with proximity sensor. When proximity sensor is enabled during phone calls (both regular calls and Viber calls), the screen is disabled. Also, my screen sometimes remains on during the call until I place it to my ear and sometimes it turns off immediately during the call. It wasn't always like this, but I can't remember when it started happening, but I suspect it was since the last OTA update.
I've searched around online and have noticed several comments.
Apparently this is an issue with several Galaxy models over the years (sorry, I lost the reference) and this thread: http://forum.xda-developers.com/showthread.php?t=2208440&page=2 mentions Galaxy Note 2 and SGS3 having the issue where there is something wrong with the threshold setting in the calibration settings. Mine appears to have the same issue where it always reads 0cm (i.e. always covered). However this thread also suggests a fix to input some code to adjust the calibration if your phone is rooted.
One suggestion is there is a misalignment of the sensor and so it might be partially covered by the phone's front fascia, causing the sensor to always read as covered or "1" or 0cm. But looking carefully at mine, it looks centred dead-on.
This thread http://forum.xda-developers.com/showthread.php?t=2417401 indicates that the sensor is always on as can be seen through a digital camera LCD (but not with your naked eye). I've tried this with my DSLR and confirmed this also happens with mine, even when the option is set to turn it off during calls, and also even when air gesture (which uses the prox sensor) is turned off. Not sure if this affects the problem or not though.
Can't remember where I read this, but someone mentioned that when shining a bright light over the phone, it works. So I downloaded two sensor apps from Google Play: Android Sensor Box, and Proximity Sensor Finder. And also used the inbuilt *#7353* feature. All three report that my proximity sensor is always reading that something is constantly covering it..... EXCEPT when a bright light (the sun works) is shining on the light sensor - not the proximity sensor. I tested this by using a torch on both sensors. When blocking light from the light sensor, the problem persists, but not when I allow the light to shine on the sensor. So it appears that they both act in unison.
Similar issue with air gestures, which used to work when my phone was new, even in relatively ambient light (but obviously not in a dark room), but now doesn't under similar conditions, and again... EXCEPT when a bright light is shining on the light sensor, or when I'm out in the sun.
Anyway, I'm not willing to root my phone at this point, just to try the fix suggested in http://forum.xda-developers.com/showthread.php?t=2208440&page=2 (my phone was bought overseas and returning it wouldn't be convenient for me). And since this wasn't always a problem with my phone, I suspect it is a software problem related to one of the recent OTA updates.
Edit: After further testing, it seems that air gestures use the front camera as well as the light and proximity sensors.
Click to expand...
Click to collapse
Proximity sensor
I had problem with proximity sensor in my galaxy s3 mini but my rear camera had error and fc also.I tried everything and nothing work.Finaly I open device and disconect camera and connect it again and camera started to work.But for my suprise proximity sensor now works perfect and I did not touch it.I can't explain what happend but I am happy.
I guess what it comes down to is.....for some you can reset the sensor, for some they can blow it out with compressed air, but others actually have to take apart their phone to fix this issue.
marduj5 said:
I had problem with proximity sensor in my galaxy s3 mini but my rear camera had error and fc also.I tried everything and nothing work.Finaly I open device and disconect camera and connect it again and camera started to work.But for my suprise proximity sensor now works perfect and I did not touch it.I can't explain what happend but I am happy.
Click to expand...
Click to collapse
hi
i have the same problem. any solution guys ?
( BTW - im on NB3 INS firmware )
I think I summarized the available solutions just before your post. There is no single thing which always works, you'll need to go through and see which fixes yours. This happens primarily because of hardware, with the sensor getting dirty - so it comes down to how invasive the procedure to clean it.
Shohat said:
i have the same problem. any solution guys ?
( BTW - im on NB3 INS firmware )
Click to expand...
Click to collapse
Hubris2 said:
I think I summarized the available solutions just before your post. There is no single thing which always works, you'll need to go through and see which fixes yours. This happens primarily because of hardware, with the sensor getting dirty - so it comes down to how invasive the procedure to clean it.
Click to expand...
Click to collapse
i'm sorry. i already tried your first solution and it worked like charm ! thank you ! :good:
HOw to solve, none of this works. How cann i clean proximity?
I bought a used V20 with a defective screen. I change it, everything work for fine, but i notice a strange behaviour with the second screen.
The second screen is always on and i can unlock it by only touching the finger print sensor. BUT at night (or in the dark), the second screen turn off and i need to press 2 times on the power button to wake the phone.
The Knock On feature doesn't work too in the dark.
The light sensor seems to work correctly.
I would love to post a video but i can't......
This is an issue or it is normal ??
Thanks for your help !
Sounds like Doze.
I don't find anything related to Doze or "standby" about this screen.
check "daily timeout" on Show when main screen off. Seem u turn this function on at night
David_26 said:
I bought a used V20 with a defective screen. I change it, everything work for fine, but i notice a strange behaviour with the second screen.
The second screen is always on and i can unlock it by only touching the finger print sensor. BUT at night (or in the dark), the second screen turn off and i need to press 2 times on the power button to wake the phone.
The Knock On feature doesn't work too in the dark.
The light sensor seems to work correctly.
I would love to post a video but i can't......
This is an issue or it is normal ??
Thanks for your help !
Click to expand...
Click to collapse
thophan1975 said:
check "daily timeout" on Show when main screen off. Seem u turn this function on at night
Click to expand...
Click to collapse
Don't seems to change anything
Could it me the last security update ??
I reset the phone today and same "issue"
David_26 said:
Don't seems to change anything
Could it me the last security update ??
I reset the phone today and same "issue"
Click to expand...
Click to collapse
Sounds like there is an issue with the proximity sensor (not light sensor).
It's setup to turn the second screen off as well as disable knock on if the phone is in your pocket. Even during daylight hours if you put your finger within an inch of the sensor when the main screen is off, it should trigger it.
It seems your sensor may just be messed up.
David_26 said:
Don't seems to change anything
Could it me the last security update ??
I reset the phone today and same "issue"
Click to expand...
Click to collapse
There are a few apps on the play store you can try to fix it if you are rooted. You could also try a sensor app to see if the proximity sensor is showing feedback properly although you might need to be rooted for the apps to show the proximity sensor properly (not sure). My note 4 had a hardware test in the service menu not sure how to do it on V20 though.
Same Issue
Edit: Resolved the issue. Please read this post. There is a small rubber gasket-type thing that sits in the hole of the phone's frame where the proximity sensor is positioned. That rubber gasket was not included with my replacement screen. I pulled the rubber piece out of my original, broken screen, and installed it into my replacement screen. I am no longer having issues with the phone in the dark.
I am experiencing the same issue. I have a T-Mobile LG v20 (H918) and I cracked the screen last week. I ordered a replacement LCD assembly and installed it myself. Everything works fine during the day or in a well lit room, but at night, in a dark room, I experience all of the issues you are reporting. I am finding other posts online with our same issue, but as of yet, no resolution.
Even though the second screen is set to always be on, at night, in a dark room, it turns off almost immediately after locking the phone. It is almost as if the phone is in a "deep sleep" or something, because the following also occurs:
Knock On will not wake the phone
Fingerprint sensor will not wake the phone
Even connecting to the phone via AirDroid / AirMirror the phone doesn't wake
Need to press the power button multiple times to wake phone
Providing a light source immediately turns on second screen and resolves all issues