Database Users

finally from Samsung How to Solve the Black screen (death screen )

after mailing SAMSUNG by Mr.Alzubair
from ce4arab website
about the Death screen
this is the answer :
-----
Dear Alzubair ,
Thank you for contacting Samsung Electronics.
Reference number:2104286715
Regarding your case, kindly note that the image you have displayed on
the screen of your phone, indicates that the device has entered the
Recovery Mode. The reason this happened, is because you have tried to
update the device’s Firmware, which isn’t actually released yet, and
that’s the reason why the Software crashed as well.
In order to get out of the Recovery Mode, please follow the steps below:
Recovery Process
1.Remove the battery and reinstall it. Power On your Phone
- Phone display “Connection picture for Phone to PC”
2. Recovery Mode in Kies
If upgrade failed in upgrade step, you can see next Pop-Up
- Select "Yes”
Firmware Upgrade program progress to recovery mode.
3. Select "Recovery" button.
4. Read the caution and check “all information has been verified”
- After this, it’s same with Firmware update Process
5. Click “Next”
- Firmwareversion display
- Firmware file is downloaded to PC
6. Firmware update
- After Firmware downloaded, Click “Next”
- Firmware update start
Caution
- Never disconnect or turn off the
device in thisstep
- If so, recover the phone refer to
recovery section
7.Complete
- After Firmware update complete, the device reboot
automatically
- Click “Next” Button
To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.​
I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us quoting your 210-4286715
reference number.
Kind Regards,
Aya Smith
Samsung Electronics UK
Customer Communication Centre
Tel.: 0845 726 7864 (All calls charged at Local Rate)
Homepage: samsung.com
[Product] GT-I9000

The reason this happened, is because you have tried to
update the device’s Firmware, which isn’t actually released yet, and
that’s the reason why the Software crashed as well.
Click to expand...
Click to collapse
Bwahahahhaahahahahh!!

cheetah2k said:
Bwahahahhaahahahahh!!
Click to expand...
Click to collapse
LOL XD
at least they help me
I just tried it ( by the Manual way ) and it Works

so this works on the semi-bricked, no 3-button combo enabled phones ??
.. let's say, after a bad/failed bootloader flash ?
someone please confirm ?
later edit:
from what I understand after reading this, Kies can force any (Phone--!--PC) SGS into recovery and/or download mode?
if so, can we "extract" this feature and make it into a stand alone solution for half-bricked phones?

That's not a real black screen, I got one and my phone got the BSOD: No possibility to power on, no charging, nothing.
The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...
But thanks for the info indeed.

franklin01 said:
The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...
Click to expand...
Click to collapse
Some SGSs can't access download mode from that screen because of the proper bootloader that's missing. (3 button combo fix needed, not so safe)

wish samsung also adds a feature to kies that fixes the IMEI =D

franklin01 said:
That's not a real black screen, I got one and my phone got the BSOD: No possibility to power on, no charging, nothing.
The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...
But thanks for the info indeed.
Click to expand...
Click to collapse
2day i triad it two times and it works
but from what i understand same thing happened to me today ..
i did the 3 times flashing way :
BE SURE THAT YOU disconnect THE CABLE!!
To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.
Then its work and downloading mode appear i installed an official Ver. by odin ( check on Re-Partition ) then it will work (work for me after the same thing that happened : No possibility to power on, no charging, nothing. )

Does this means that the phone has a secondary bootloader or what I dont get it, I already sent my phone to samsung so I cant try, I had my phone bricked stuck at a black screen after the S logo.

hang on... so it sounds like samsung is saying that phones that dont go into download mode straight away from vol-down, home and power need to keep holding the power button until the power cycles 2 times, then let go on the third?
i cant test it now because after i bricked my phone (black screen no power on or charge) i sent it back and i got a new motherboard with 3-button enabled... but this does make sense because when i had a 3-button disabled phone previously i did manage to get it into download mode from the phone-!-computer screen by trying different timings. it took a long time but eventually worked.
so it would seem if this is the case, that it is just a different boot loader and a different key combination to access download mode, but working nevertheless?
can someone test this?

Cant believe it, if the phone does has a secondary bootloader then it cannot be bricked forever.
Sent from my GT-I9000 using XDA App

stephengoo said:
Cant believe it, if the phone does has a secondary bootloader then it cannot be bricked forever.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
We already knew it had a secondary boot-loader...
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S_Series#Partitions
This is what is patched to hotfix the 3BR in disabled phones.

3 times flashing way wont work for me, and at Recovery in Kies i cant see my Device!
Absolutly no USB!!!!
Sorry Guys!

So this forced download mode can be possible...
This guy here tried hard to explain same thing:
http://forum.xda-developers.com/showthread.php?t=812933

do you think it will work with korean version galaxy s?

No-Exit said:
3. Select "Recovery" button.
4. Read the caution and check “all information has been verified”
- After this, it’s same with Firmware update Process
To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.​
[Product] GT-I9000
Click to expand...
Click to collapse
"all information has bee verified" means put phone in download mode and connect it to PC (can't do it without working 3 buttons combo).
"manually instead of using Kies" = same thing, doesn't work without 3 buttons combo.

This doesn't works if you didn't have 3 buttons combo enabled. I used heat trick instead and then patch aires P-SBL.

I sent my phone back because of this black screen of death. I could get into Download mode, and the other (vol-up) mode too, but no upgrading or changing firmwares worked to fix it. And Kies didn't see it, though Odin eventually did.
Wondering now if the Black Screen of Death was fixable after all, but then would Kies have to recognize it first?

I have a phone ! pc bricked phone right in front of me, I've tried this and a million other combinations, nothing works. I'm not being super pessimistic or anything it really doesn't work. I've left it with a phone repair store overnight and they couldn't fix it either. Im going to visit samsung/optus tomorrow.
edit:
I also want to point out that that message contains some horrible english supposedly from samsung UK

d47:
I am exactly in your shoes. Even with the overnight leave at a GSM repair booth-thingy. Im also considering handing it back to the retailer, but havent tried the heating up trick yet... Maybe its worth a try ?

[Q] Help going back to stock?

Hi, im in the process of selling my phone and am following the tutorial on here about turning the phone back onto stock. The flash with flashtool was successful but im forever stuck on the boot screen? with now no way to go into custom recovery? i installed the correct rom for the phone so why hasnt it worked? thanks in advance.

dav08094194 said:
Hi, im in the process of selling my phone and am following the tutorial on here about turning the phone back onto stock. The flash with flashtool was successful but im forever stuck on the boot screen? with now no way to go into custom recovery? i installed the correct rom for the phone so why hasnt it worked? thanks in advance.
Click to expand...
Click to collapse
The only way I could get it to work was the following; however there is one thing to try before you try my way because mine did this also - after the wipe and flash with flashtool etc. The only way I found to get out the bootloop was to do a factory restore after when its looping. So from the boot screen loop hold the power button until it goes off then on then off again.
Then do the process to get into the recovery so hold down and power then release power as soon as the lg logo appears (first one) then press it again immediately that SHOULD get ya to the grey factory reset screen. Press the power button 3 x and it should do a factory restore and boot up this time. First boot may take a minute it should eventually start up.
Failing that try this - Open the lg mobile support tool and connect the phone in download mode (volume up and power with plugged in usb on mine) then go to options and upgrade recovery. it will download a file usually about 2GB then install it, the phone will reboot at 100% on the phone and 80ish% on the lg tool it will then start into the setup feature,
DO NOT disconnect the phone until it gets to 100% and finishes. This way you shouldn't need to do an extra factory reset.
I understand for this the phone needs to be seen on com 4 (it shows on the phone screen) so if necessary go into device manager with the phone still plugged in in download mode and select com ports then select the phone com port then right click >properties> advanced and change the com port to 4. It may tell u its already being used but don't worry it is fine. Save and exit device manager.
please bare in mind these are just my experiences on MY LG D802 however its worked every single time for me without fail and ive done it a good few lol.
HTH:good:

LG V20 Device is Corrupt and BootLoop

Hey all! Hopefully you can help with this issue. I have had this phone through T Mobile for a few months now, and am stuck in a real bind. As the title suggests, I have a boot loop issue and Device is Corrupt issue as well. The red Triangle is an issue with the OS. I cannot get the phone to boot to Android, nor get into recovery. I can however bring up the IMEI menu, which displayed the IMEI. I really need help, as this is my main contact for job search and family.

Im on sprint so this method is unavalable to me.
Tried LGUP? you have the ability to shoehorn a KDZ file in whicj will bring your phone to stock
As this is a no go for the ls997 i have no idea how this is accomplished. Check the forums for said method.

elijah420 said:
Im on sprint so this method is unavalable to me.
Tried LGUP? you have the ability to shoehorn a KDZ file in whicj will bring your phone to stock
As this is a no go for the ls997 i have no idea how this is accomplished. Check the forums for said method.
Click to expand...
Click to collapse
I will definitely look into this. I just want my phone back TT.TT lol

I wanted to chime in, I've got the same issue as OP.
What's broken:
turning the phone on normally - displays an LG logo; gets stuck, won't proceed past this point
holding VolUp while connected to PC - displays IMEI; won't enter download mode
holding VolDown - displays IMEI; won't enter fastboot or recovery mode
So, there's no way to get to recovery. I'm stuck with a $400 brick that displays a logo or an IMEI number.
LGUP w/Uppercut doesn't work either, shows up as an unrecognized device, and it wouldn't matter if it were recognized, because I can't get the phone to download mode to restore a stock .kdz.
I just ordered the phone on the 4th from Amazon, so I'll see if I can return it/get a replacement, but I'm guessing I won't be that lucky. It does display the orange "WARNING: Bootloader Unlocked" screen, meaning it's very easy to see that the warranty has been voided, so I guess whatever support I get is a crapshoot.
Again, since I can't get to fastboot mode, there's no way to restore to stock and relock the bootloader before returning it. Kinda dug myself into a hole here with no other options.

I got it to install! Now to just play the waiting game and see what happens. I had to do some finagling to get it to work, but it works.
I found a H91810 KDZ, I started Uppercut which loaded LGUP, click on UPGRADE, then selext the KDZ file from where you saved it. Should work. Also make sure all of your drivers are up to date.

Griever0 said:
I got it to install! Now to just play the waiting game and see what happens. I had to do some finagling to get it to work, but it works.
I found a H91810 KDZ, I started Uppercut which loaded LGUP, click on UPGRADE, then selext the KDZ file from where you saved it. Should work. Also make sure all of your drivers are up to date.
Click to expand...
Click to collapse
So, I jinxed myself. I did in fact get the phone back up and running. But its not working correctly. I have a black home screen and the Recommended apps keeps popping up... THis is going to be a long night...

Griever0 said:
So, I jinxed myself. I did in fact get the phone back up and running. But its not working correctly. I have a black home screen and the Recommended apps keeps popping up... THis is going to be a long night...
Click to expand...
Click to collapse
Scratch that, I just had to pick my home screen loader. Phwew. I did it and I feel Happy. THANKS For the help!

HELP
Griever0 said:
Scratch that, I just had to pick my home screen loader. Phwew. I did it and I feel Happy. THANKS For the help!
Click to expand...
Click to collapse
How did you do it, I'm currently having the same problem with a phone that's on T-mobile

questionblock said:
I wanted to chime in, I've got the same issue as OP.
What's broken:
turning the phone on normally - displays an LG logo; gets stuck, won't proceed past this point
holding VolUp while connected to PC - displays IMEI; won't enter download mode
holding VolDown - displays IMEI; won't enter fastboot or recovery mode
So, there's no way to get to recovery. I'm stuck with a $400 brick that displays a logo or an IMEI number.
LGUP w/Uppercut doesn't work either, shows up as an unrecognized device, and it wouldn't matter if it were recognized, because I can't get the phone to download mode to restore a stock .kdz.
I just ordered the phone on the 4th from Amazon, so I'll see if I can return it/get a replacement, but I'm guessing I won't be that lucky. It does display the orange "WARNING: Bootloader Unlocked" screen, meaning it's very easy to see that the warranty has been voided, so I guess whatever support I get is a crapshoot.
Again, since I can't get to fastboot mode, there's no way to restore to stock and relock the bootloader before returning it. Kinda dug myself into a hole here with no other options.
Click to expand...
Click to collapse
Were you ever able to get this resolved? I'm having the same problem, except it's not showing anything about the bootloader that I can see

chuckyanutsup said:
Were you ever able to get this resolved? I'm having the same problem, except it's not showing anything about the bootloader that I can see
Click to expand...
Click to collapse
Ok, I seem to have my device back up and running. The step I was missing was to remove the battery, disconnect the USB cable, put the battery back in, hold volume down but don't press power, instead connect usb cable. This got me into fastboot and I was able to recover from there.

this might work for you!
questionblock said:
I wanted to chime in, I've got the same issue as OP.
What's broken:
turning the phone on normally - displays an LG logo; gets stuck, won't proceed past this point
holding VolUp while connected to PC - displays IMEI; won't enter download mode
holding VolDown - displays IMEI; won't enter fastboot or recovery mode
So, there's no way to get to recovery. I'm stuck with a $400 brick that displays a logo or an IMEI number.
LGUP w/Uppercut doesn't work either, shows up as an unrecognized device, and it wouldn't matter if it were recognized, because I can't get the phone to download mode to restore a stock .kdz.
I just ordered the phone on the 4th from Amazon, so I'll see if I can return it/get a replacement, but I'm guessing I won't be that lucky. It does display the orange "WARNING: Bootloader Unlocked" screen, meaning it's very easy to see that the warranty has been voided, so I guess whatever support I get is a crapshoot.
Again, since I can't get to fastboot mode, there's no way to restore to stock and relock the bootloader before returning it. Kinda dug myself into a hole here with no other options.
Click to expand...
Click to collapse
okay so holding VolUp while powered down and plugging into pc will bring up download mode if its still there,
if you have twrp installed prior to this red triangle then pull battery/put back battery. hold VolDown and power at the same time, as soon as LG logo comes up release power button (fast) and then hold it back down again while never letting go of VolDown. this is the factory reset hit yes for both questions and it should reboot phone into Recovery mode. some times you have to do it twice to get recovery (twrp) to pop up! i hope you have bootloader unlocked and twrp.
---------- Post added at 06:13 PM ---------- Previous post was at 06:07 PM ----------
Griever0 said:
I got it to install! Now to just play the waiting game and see what happens. I had to do some finagling to get it to work, but it works.
I found a H91810 KDZ, I started Uppercut which loaded LGUP, click on UPGRADE, then selext the KDZ file from where you saved it. Should work. Also make sure all of your drivers are up to date.
Click to expand...
Click to collapse
If using the LGUP you must get the G4 Dll file for it to read the phone and com its on. i believe its a common.dll file i cant really remember...

chuckyanutsup said:
Ok, I seem to have my device back up and running. The step I was missing was to remove the battery, disconnect the USB cable, put the battery back in, hold volume down but don't press power, instead connect usb cable. This got me into fastboot and I was able to recover from there.
Click to expand...
Click to collapse
Awesome! Glad to hear it!

my lgv20 is supposed to be on the corrupt screen but it looks like a glitch happened or something and the corrupt screen is all messed up it has the red warning signs across the top of the screen and it just says giberish and it keeps bootlooping. ive tried everything i can only get to imei display if im lucky and it tells me "press the POWER key to exit and restart the phone" but when i do it just takes me to the messed up corruption screen and stays bootlooping someone please help.

weirdomane said:
my lgv20 is supposed to be on the corrupt screen but it looks like a glitch happened or something and the corrupt screen is all messed up it has the red warning signs across the top of the screen and it just says giberish and it keeps bootlooping. ive tried everything i can only get to imei display if im lucky and it tells me "press the POWER key to exit and restart the phone" but when i do it just takes me to the messed up corruption screen and stays bootlooping someone please help.
Click to expand...
Click to collapse
What model do you have?
You can put the phone to download mode (even if screen displays glitchy gibberish screen) by taking out Battery first, put battery back in after 10 seconds. Then just press Vol up and while keeping it pressed, connect to USB. If you have drivers installed, your phone will get recognized by LGUP. Now from here you can flash the stock rom.

Bricked S8s after software update.

Hi. Browsed for ages and always come here for answers.
Here's my problem.
2x S8s. SM-950f.
Updated to most recent software through software update. Both phones were glitchy and crashing and just generally irritating after.
Factory data reset etc. This did not resolve the problems, also led to one of them having issues with FRP (annoying)
Used Odin to try and flash the latest firmware (from sammobile, UK BTU) after flashing both, they reset and powered on. Got stuck at the S8 screen.
Restarted then both were at the "an error occurred during update" screen.
Managed to get back to download screen. Re checked the software and model numbers, even that the bootloader was the correct version etc. All was fine.
Connected to Odin, shows that it is connected, but nothing happens when clicking start.
Now after attempting that, both phones will not power on.
(One will when placed on the wireless charger, but just sticks at S8 screen) and download mode or reset screen can not be accessed. So, not exactly happy. And totally out of ideas
Any suggestions, beyond taking it to a shop to see if anyone can help.

yes .....dont tuch the phones for 24 hours let the battery die ...it will...connect to pc and then try download mode....u may need to press combination for like 1 minute to get to download mode....flash twrp reboot directly into it when odin says successfully .....wipe system data ....dont turn on phone download any custom rom flash and enjoy.....it will trip knox but worth than getting a new board....

Okay, will give that a try.
TWRP?

TWRP install
https://dl.twrp.me/dreamlte/twrp-3.2.3-0-dreamlte.img.tar.html: Download link for twrp SM-G950F (dreamlte)
Just said, wait until your device powers off due battery insufficience. Plug cable and hold at the same moment vol(down)+bixby+power. Then press vol(up) at the warning screen to proceed to odin mode. Let it charging a while like 1 h. Then unplug it and plug it to your pc. In Odin select ap the previous downloaded file. Take your mobile in your hand. With one hand, prepare your fingers to vol(up)+bixby and with the other hand start the flashibg process. Be careful, and take your hand directly from the mouse if you clicked start in odin, and position your one finger to power button, but dont click. If odin start pass, press immidiately the buttons (vol(up)+bixby+power) and let it to start into recovery. If you arrived to recovery, reply to us if not search for help!!!
Good luck
memreb

Still trying to get them on. Powered on to download mode but only for a couple of seconds and switched off again.

Can't get them to power on. Buggered

simonboyle said:
Still trying to get them on. Powered on to download mode but only for a couple of seconds and switched off again.
Click to expand...
Click to collapse
i have the same issue with my s8 but when i boot in download mode the screen goes black but if i press volupe up it connect to odin with black screen you shoud give it a try

Will try that

Okay, downloaded TWRP, can get phone calls nected to Odin but when I extract TWRP it doesn't give a valid file type.
Am I being dumb.
No files appear that Odin will recognise.
Also just shows as "recovery" no .tar or anything

Ignore above. Corrupted download.
Sorted.
Now when flashing TWRP is gets to a fail due to
"Complete (write) fail

Hi you should try flashing official firmware

itac47 said:
Hi you should try flashing official firmware
Click to expand...
Click to collapse
The point of the thread us that I am.unable to do that.
So kinda useless post buddy.
Read the OP.

Anyone want two bootlooped S8s? Hahahaha

simonboyle said:
Anyone want two bootlooped S8s? Hahahaha
Click to expand...
Click to collapse
Not sure what stage your at and maybe some more useless ideas
1. Trying to flash twrp is kinda of useless if you can't get into your system need oem unlock for that.
2. Have you tried taking out Sim card and SD card and reboot.
3. If you can at least boot try smart switch as it has a emergency recovery option.
4. Trying rebooting in safe mode.

All been attempted

Question Unbrick phone, can't enter fastboot mode.

I chose wrong option installing magisk and i got bricked phone. I know i am dumb. When I turn phone logo nothing appears and small information press any key to shutdown. I've tried enter by key combination, but as it says it shutdowns. Cmd/Terminal my phone is not being recognized. Is there any option to restore phone?

I'm on same boat after try installing custom rom this happened is well don't know how to fix this without fastboot mode .

Maybe keep phone like this turned on until its die I don't know man would be nice if anyone able to fix that.

When the phone is off, keep pressing volume down and the power button till you are in the bootloader. With installing magisk you wont brick your bootloader normally.
Had the same issue

nickholtus said:
When the phone is off, keep pressing volume down and the power button till you are in the bootloader. With installing magisk you wont brick your bootloader normally.
Had the same issue
Click to expand...
Click to collapse
It's not a solution, keys are binded to turn off

So when the phone is completely off, you press the power and volume down. What happens then?
Please post a picture of the message your phone gives

nickholtus said:
So when the phone is completely off, you press the power and volume down. What happens then?
Please post a picture of the message your phone give
Click to expand...
Click to collapse
Pressing power will display "Nothing logo" and the phone will turn off at that moment (due to volume - being pressed)

icetea250 said:
Pressing power will display "Nothing logo" and the phone will turn off at that moment (due to volume - being pressed)
Click to expand...
Click to collapse
DId you try to hold the keys for a long time? This is what did the trick for me on my last phone (Oneplus 8 Pro)

If you holding any buttom when it's boots up it's just turns off any combination don't work. Pc don't see phone.

I'm in the same situation. Bootloader ( with flashing critical ) unlocked, rooted with magisk on EEA 1.1.4. I'm tried to upgrade to 1.1.6 ota. I'm on slot A Turned off magisk modules and fllashed back to stock 1.1.4 bootloader. ( still on slot A ) Rebooted but can't update ota from phone. Then tried manualy it gave error 20 message, tried with sideload it gave me unexcepted update file size message, nothing worked. Then, I'm switched slot from A to B. But after that powering up the phone, just nothing logo showed and the top left corner text say: key to shutdown.... Can't enter fastboot or recovery, pc dont see anything, wall charger doesnt work to...

lba810701 said:
I'm in the same situation. Bootloader ( with flashing critical ) unlocked, rooted with magisk on EEA 1.1.4. I'm tried to upgrade to 1.1.6 ota. I'm on slot A Turned off magisk modules and fllashed back to stock 1.1.4 bootloader. ( still on slot A ) Rebooted but can't update ota from phone. Then tried manualy it gave error 20 message, tried with sideload it gave me unexcepted update file size message, nothing worked. Then, I'm switched slot from A to B. But after that powering up the phone, just nothing logo showed and the top left corner text say: key to shutdown.... Can't enter fastboot or recovery, pc dont see anything, wall charger doesnt work to...
Click to expand...
Click to collapse
Same situation but i unlocked without flashing critical and i tried changing magisk method.

Any solution? happend
lba810701 said:
I'm in the same situation. Bootloader ( with flashing critical ) unlocked, rooted with magisk on EEA 1.1.4. I'm tried to upgrade to 1.1.6 ota. I'm on slot A Turned off magisk modules and fllashed back to stock 1.1.4 bootloader. ( still on slot A ) Rebooted but can't update ota from phone. Then tried manualy it gave error 20 message, tried with sideload it gave me unexcepted update file size message, nothing worked. Then, I'm switched slot from A to B. But after that powering up the phone, just nothing logo showed and the top left corner text say: key to shutdown.... Can't enter fastboot or recovery, pc dont see anything, wall charger doesnt work to...
Click to expand...
Click to collapse
Same happend to me, except i was on 1.1.5.. any solutions yet?

Sadly no... I'm wrote to custom service, and after some letters and pictures they sad, send them the phone to repair. Tomorrow i will send it. I hope they could make it back to life again

Did you tell them that you have root and unlocked it? Or what had happened? I think mine has to be turned in too

lba810701 said:
Sadly no... I'm wrote to custom service, and after some letters and pictures they sad, send them the phone to repair. Tomorrow i will send it. I hope they could make it back to life again
Click to expand...
Click to collapse
Could you please tell me what message you received and the cost of the repair? I am thinking of sending mine in for repair and would like the information.

I'm wrote to them, my phone can't boot, can't connect to the pc because doesn't recognize it and wall charger doesn't works to. Boot stops at nothing logo and there's a text at top left cormer " key to shutdown ". I'm don't wrote anything about root. First letter they said make a factory reset, then I'm wrote back I can't do that and then I'm sent a picture about the problem. After it next letter, who saw the picture thinks it's maybe a technical error and if I'm accept it, send the phone to service center and they check it out. I hope they could repair it and not change it, because I haven't got any green tint issue, or any dust under back of the phone's glass... About the repair cost, if the problem can't resolve they send me a new phone. If I made a problem, then I must pay the phone shippings cost to them and back to me and the service center call or write me about the repair costs i want it or not.

Hope someone will find soliution for this or it's hardware problem.

Same issue!

tegazinho said:
Same issue!
Click to expand...
Click to collapse
Looks like a lot of people getting this problem on this phone.

Any news on this problem?