When I got my Epic the battery was at 50% like expected. I immediately plugged it in when I got home and it seemed like it was charging because the charging light was on and the battery indicator was showing charge.
About 1 hour later I had to leave for class and I unplugged my epic. It stated it was 15% battery left and gave me the sad low battery notification.
I plugged my epic into the wall at school and let it charge a good 2 hours. Throughout the charge the battery would NOT GO ABOVE 15%. I finally unplugged it a few minutes ago, and STILL the battery is at 15%.
Is there any way to reset the battery stats or is this a faulty unit?? I called my radioshack nd they stated they can do a phone swap for me BUT THEY DON'T KNOW WHEN THEY WILL GET MORE EPICS IN. WTF. I obviously can't use a phone that won't charge..... I saw a similar problem on androidcentral forums, where someones epic wouldn't charge over 80%.
My radioshack lady said to take out the battery and reset the phone. I've done this 3 or 4 times and still the battery registers 15%.
Sent from my SPH-D700 using XDA App
I'm having the exact same problem except my phone always thinks the battery is at 0%. Even when plugged in to charge, the phone will still occasionally die. It's very likely that I'm just making some silly mistake though, as the Epic is my first Android phone.
I had on USB debugging but I don't think that should affect charging through usb. I don know what's wrong with the charging port or the battery. But its definately going DOWN. Now its blinking at 0% with no way to charge it.
I'm wondering if I let the battery die and try to charge it to see if it will fix the battery.....
Sent from my SPH-D700 using XDA App
Same issues until i plugged it into a wallcharger.. now im good
meaning a non usb charger
I have tried the usb wall charger that came with the phone, and also a generic microusb charger. Both light up the notification charging light, and then the battery shows the charging..... still won't go above 15%.
Argh!
Sent from my SPH-D700 using XDA App
easy fix guys....
be sure to use the original charger and usb cable.
plug in the charger to the wall, then plug the usb into the charger, then plug the phone into the usb....
follow these steps exactly and it should start charging......
(in the future, dont let your phone completely die)
PS: this issue affects ALL epics when they die completely so dont bother taking your phone into sprint. they will not replace it because the replacement would do the same. (2.2 should fix this..... its only a couple weeks away)
hope that helps!! ENJOY YOUR EPIC!!!
jbarajasp said:
easy fix guys....
be sure to use the original charger and usb cable.
plug in the charger to the wall, then plug the usb into the charger, then plug the phone into the usb....
follow these steps exactly and it should start charging......
(in the future, dont let your phone completely die)
PS: this issue affects ALL epics when they die completely so dont bother taking your phone into sprint. they will not replace it because the replacement would do the same. (2.2 should fix this..... its only a couple weeks away)
hope that helps!! ENJOY YOUR EPIC!!!
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I have tried this, charger into wall, then cable into charger, then usb into phone.
Still phone will not charge.
If I unplugg the charger, it says the battery is empty.
Sent from my SPH-D700 using XDA App
aww man that sucks, maybe the battery is defective? u should try going to the sprint corporate store that does repairs. they should be able to test the battery and if its defective give u a new one.Its still under warranty, and if u have TEP it definitely is covered.
My Epic was experiencing the same issue. When I first got it today, it was gradually charging fine via my new Thinkpad's USB port. But then for some reason, "Battery Indicator" showed the charge going down, even though the red LED and the battery icon indicated that the phone was being charged. So did my lock-pattern screen. I called my local store for a replacement.
The phone wouldn't charge while I had the rubberized phone cover on, bought from the Sprint store. Also, the phone felt very warm, so I took the cover off, opened the battery cover to see how hot the battery was. It didn't feel too hot to the touch. I removed the battery, put it back in, powered the phone back on, and saw a huge green battery charge icon, but alternating with an icon with what I think was a yellow warning sign, and a thermometer on it. So I left the Sprint rubberized phone cover off, and recycled the power on the phone.
After the phone fully loaded up, I tried USB-charging the phone. Now, it's gradually charging up (was down to 14%, now back up to 19%). The phone feels cooler, too.
I'm leaving the replacement option on the table in case my phone turns for the worst. I rely on the phone for work and business so can't be without a phone. Maybe I should reconsider getting a land-line or VOIP service again. But maybe, this being a brand-new phone, the battery needs to be cycled a few times before it stops acting unusually. I'll try the wall charger before I head to bed tonight, and see what happens tomorrow.
Here is my findings after putzing with it all day. I was using two chargers. Both griffin's. One was cigarette plug to usb with an output capacity of 1 amp. I also have a wall one that has a usb port and is meant for an ipad. They need lots of current to charge them and this one is capable of 3 amps.
Using the evo, both could charge it and run the phone at the same time. The battery percentage would always increase. With both of these chargers on the epic, even though the charge light would be red, if I was using the phone, it was not charging and it was pulling off the battery to run the phone.
This should not act like this. I have read that these screens are supposed to be more power efficient, but I don't notice that. I do not know if the power regulator in the phone is wimpy or not but I noticed that when I played something loud through the speaker, the screen backlighting would dim when the sounds peaked. Come on! An amp and a half battery in this phone should be able to handle that.
Here are some more observations. About three hours before I was to go home, I would either put the phone on the griffin wall charger when I was inside or I would put it on the griffin 12v adapter when I was in the car. Finally around 45 minutes before quitting time, the charging led went blue. I was mostly charging the last hour with the phone off. I turned it on but kept it plugged in. By the time the home screen came up and everything settled down, the battery would be at 95%. I was like wtf. I left it on until it charged up and the light went blue. The battery was at 96% at full charge.
I kept hitting it with the charger. Unplug it for a few seconds then plug it back in. I repeated this many times. I would also charge until blue then turn off and let charge until blue. I would follow that cycle for awhile.
Lastly, I left it turned on and charging but would unplug it for a few seconds then plug back in. The maximum % would inch higher and higher. I got it up to 98%. Then I noticed that when the screen came on to tell me it was fully charged, it was at 100 for maybe a second or two then it would drop to 98. I suspect the screen was causing the drop. All the time I have been typing this, I have gone from 98 to 90 while on wifi, screen minimum brightness and using hardware keyboard.
This was my battery and charging findings for today. Add this to the theories out there flying around.
I find that completely unacceptable if the phone can't charge if being in use....
I plugged it in the way mentioned earlier for about 30 minutes while I was waiting on a friend. The charge went up to 15% but 15% isn't gonna last me longer than a hour of use which isn't usable.
It stil won't go above 15%.... I'm gonna leave it alone for a hour and see if it will charge, but a phone that can't charge isn't of use to me.
And judging from what everyone says its not even a hardware error, if there are many people with the problem.....
Sent from my SPH-D700 using XDA App
is this a defect, or is this only isolated to some phones?
herbthehammer said:
Using the evo, both could charge it and run the phone at the same time. The battery percentage would always increase. With both of these chargers on the epic, even though the charge light would be red, if I was using the phone, it was not charging and it was pulling off the battery to run the phone.
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Ive been testing finding battery charge of 2% every 10 min while connected to desktop charger Telanav enabled so somethings definitely wrong with your device.
I would take back asap swap for new
So I just got home and plugged my Epic in yet again. After about 30 minutes of charging my battery is at 20%.
Still way slow but the battery has gone above the 15% sliver of battery.....
I'm thinking its because the battery has to be conditioned... I'm gonna charge it for a day to see if the battery performance changes...
Sent from my SPH-D700 using XDA App
I'm gonna try turning off the phone while it's charging at night and see what happens. Or I could try the htc evo battery conditioning suggestion.
Full 8 hour charge on. Disconnect charger and turn off phone. Charge off for an hour. Turn on and wait a couple minutes then turn off and charge for a hour. I think maybe charging the crap out of it might condition the battery some.
Maybe kinda like filling your gas tank up until the lever pops. Then slowly keep filling until it pops again. Then push the rear of the car up and down and side to side to try and get the tank to burp out any air pockets. Then slowly top it off until it barely overflows the filler pipe. I know, stupid mental picture!
The only questionable thing I have is, after a "full charge" should I run the phone until it shuts off then give it another FULL charge? Some say yes, some say no. Each have their theories.
I noticed that the "Where" application was sucking down a tremendous amount of juice. There are multiple similar complaints for it in the Market. Uninstalled it, and now the phone is charging gradually and steadily.
@ 9:57PM, battery life = 36%. Now @ 10:25PM, battery life = 48%. I'm cautiously optimistic.
With Where installed, "Battery Indicator" displayed a voltage of <3V. After removing it, voltage is now a hair < 4V (3.945V is the latest refreshed value).
I will be following herb's suggestions for conditioning by maxing the battery out tonight. I think I'll run the phone down to 0% tomorrow, once it's fully charged to the hilt.
Even so, I still intend to exchanging this unit out because I'm also experiencing issues with the Back soft-button.
Considering encasing it in that Sprint rubberized casing tomorrow to see if it affects the battery life.
My Epic has no problems except for the battery being slow to charge, but i charged it to 80ish in about 2 hours.
If anything, I will try to switch it for a new battery.
I just thought of something that may be nothing. Did anyone, like myself, update google maps to 4.4.0? I am going to try something and see if it helps.
In battery use details, in the about phone under menu, what is your highest battery consumption? My display is pegged all the way and it is at 70%. The next closest is cell standy 14. Then browser is 9, system is 4, idle is 2 and os is 2. I'm going to remove the maps update. I read somewhere that some people suspected the update to eat battery.
I haven't updated the maps app. The screen and standby are the highest ive seen on power usage.
My radioshack wont have any more Epics in until Friday or later.... I'm gonna try to power cycle the battery (if I can leave it off for that long. )
So I was charging my phone last night and it was under my pillow on airplane mode as usual, because I use it to track my sleep patterns. But this morning I woke up phone was off, with the charging battery icon showing only, and was so hot to the touch I literally couldn't even pick up the phone. I was really surprised it didn't melt or start a fire, that's how hot it was.
Now today after letting the phone cool down, it doesn't seem to be taking charge well at all, I'm having a very hard time getting past 25%, if I use the device while charging it will actually drop charge while in use (and this is with the wall charger).
I'm thinking the battery cells have been damaged by extreme heat. but just wondering if anybody else had the phone get this hot?
Sounds like damage to me! Sorry to hear that man.
Also seems like an irreversible damage to me :/
Some day I accidentaly left my LG GT540 letting it charge under my pillow. It got EXTREMELY hot and I unplugged it swiftly; I was so frightened that the battery (Li-Ion!) might have literally blown up.
To be honest, you should be grateful that your pillow didn't catch on fire together with your head, really... NEVER EVER LEAVE YOUR PHONE CHARGING UNDER ANY PILLOWS!
Well guys funny thing is, seems to be charging ok now.
I believe I'm having a similar problem that a lot of other people are having with the phone getting stuck on USB charging mode even with the wall adapter, so not accepting ACpower. But once I reconnected it a few times now its charing on AC and got back up towards 70%, so I think luckily I might be ok.
But damn this phone gets so much hotter than the galaxy nexus.
My phone never gets hot when charging...ever. I think you might have an issue with your phone
I went to bed with my nexus 4 charging under my pillow for about 3 hours. This is how I usually store my phone when I sleep because I don't have a night stand and haven't had any other problems with my other devices. Anyways, I woke up and it was realllly hot. First thing I noticed was that it had stopped charging as the charging indicator was not on and this has been happening for a while now. I tried awaking it and it wouldn't do anything. I tried again and it got stuck at the Google logo. I then shut it off and tried booting it into recovery mode with TWRP and from there powered it off from there I rebooted the system. I then powered it on as normally and it worked.
I'm thinking all that work was just a way for time to pass and let the device cool itself.
michaelsp9 said:
I went to bed with my nexus 4 charging under my pillow for about 3 hours. This is how I usually store my phone when I sleep because I don't have a night stand and haven't had any other problems with my other devices. Anyways, I woke up and it was realllly hot. First thing I noticed was that it had stopped charging as the charging indicator was not on and this has been happening for a while now. I tried awaking it and it wouldn't do anything. I tried again and it got stuck at the Google logo. I then shut it off and tried booting it into recovery mode with TWRP and from there powered it off from there I rebooted the system. I then powered it on as normally and it worked.
I'm thinking all that work was just a way for time to pass and let the device cool itself.
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plugged in(generates heat) under a pillow(heat insulation).. not a wise idea, actually a very dumb idea. sounds like your battery overheated, i dont think tbe cpu would overheat before the battery. battery overheats at 60C, cpu overheats at 100C.
simms22 said:
plugged in(generates heat) under a pillow(heat insulation).. not a wise idea, actually a very dumb idea. sounds like your battery overheated, i dont think tbe cpu would overheat before the battery. battery overheats at 60C, cpu overheats at 100C.
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I've had my phone for months and only now is this becoming a problem.
michaelsp9 said:
I've had my phone for months and only now is this becoming a problem.
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if i leave my phone charging on the couch cusions, it gets warmer than letting it charge while on my table, because the couch cusion insulates better, keeping the heat from escaping from below the phone. if i cover the phone from both sided with insulation, im sure that it would eventually overheat the battery. plus right now its warmer, outside and in my home, so it warms up faster and cools down slower.
Charging under your pillow and sleeping on your head on that same pillow isn't really a good idea.1st it isn't recommended because its harmful to your health since your phone transmits radio waves. Did you rest your head on the same pillow? I agree, the pillow trapped heat of the phone.
Sent from my Nexus 4 using xda app-developers app
Welp had my phone for less than 24 hours and its basically dead. A little backstory, I had the phone down to 4% battery and decided to try the turbo charger out. I had it plugged in for about 20 minutes and came back to a pretty hot phone that was frozen. I unplugged it and it was at 50%. I plugged it into a normal charger and went to sleep. When I woke up the phone was off and still somewhat warm. Since then it turns on fine but freezes after being on for about 5 minutes. Any idea what is going on? I am pretty disappointed; but on the other hand sounds like I got the first lemon.
Looks like a faulty device, better return it and have a peace of mind.
Oh man, that sucks! I have noticed the phone gets extremely warm when charging ...
I guess you are going to have to get on the horn with Motorola support and see what they say. If they can't solve it hopefully they can get you a replacement rather quickly!
Keep us posted!
MOTO X PURE EDITION!
The heat concerns me on these phones. I've got an LG G2. I kept it on kitkat due to their lousy Lollipop upgrade that basically ruined my phone. It charges faster than any phone I've had, does not get hot and has the same size battery. I don't understand why the phone has to get so hot when charging. I hope they don't start having exploding batteries or other hardware failures like the OP is having.
Yeah I used my normal charger because I didn't trust keeping it plugged in over night. After about 10 restarts the phone started back up and was "optimizing apps". Now it's working but does get hot still. After a few talks with moto support I can confidentiality say they are worthless.
Sent from my XT1575 using XDA Free mobile app
Oaklands said:
The heat concerns me on these phones. I've got an LG G2. I kept it on kitkat due to their lousy Lollipop upgrade that basically ruined my phone. It charges faster than any phone I've had, does not get hot and has the same size battery. I don't understand why the phone has to get so hot when charging. I hope they don't start having exploding batteries or other hardware failures like the OP is having.
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I definitely noticed the heat the first time I charged it. I pulled it off the charger this morning and it didn't feel warm at all. Not sure what the deal is.
I had a Nexus 6 for a while and any of these quick charge phones get warm when they are being charged. The quick chargers pump a lot more current into the battery than a standard charger. Electronics can take a lot of heat before they fail.
Has it frozen up on you again? I was going to recommend a factory reset, but I would definitely call Moto and see if they can get you a replacement sent out.
The phone will definitely get hot when charging at times. That's just a byproduct of charging, especially at 25 watts. Nothing to worry about too much, but it should have some smart circuitry that cuts off after a certain temperature or time is reached.
joshhud said:
Welp had my phone for less than 24 hours and its basically dead. A little backstory, I had the phone down to 4% battery and decided to try the turbo charger out. I had it plugged in for about 20 minutes and came back to a pretty hot phone that was frozen. I unplugged it and it was at 50%. I plugged it into a normal charger and went to sleep. When I woke up the phone was off and still somewhat warm. Since then it turns on fine but freezes after being on for about 5 minutes. Any idea what is going on? I am pretty disappointed; but on the other hand sounds like I got the first lemon.
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Mine did the same thing! Out of the box everything worked great - for like an hour. After that it's been non stop freezing up and the screen staying off with random vibrations.
I tried factory reset and going into recovery and wiping the cache. Nothing helped.
I had to call Motorola and they refunded my money and emailed a return label to ship it back. I'm going to have to order a new one.