Its just been announced that google now has live phone support. Though this is intended for ordering questions/problems, I'm sure they're going to get a lot of 'my phone doesn't do X' where the caller will still be directed to HTC (As they should if there's a hardware issue) and T-Mo for calling/plan issues.
Related
I emailed Google prior to me purchasing the Nexus One ... explaining I will never use SIM Card ... and they
replied saying to me it will work with no SIM Card without any problems .. so I purchased it.... and still I can
not figure out how to make any international calls. I just want to use the Nexus One in Hotels with Wifi for
my calling needs. I have always used skype on my Iphone for the same service, however I now have the
Nexus One.... Now my issue is ... I cannot make any calls on the Nexus One without a SIM Card ... and this
makes me mad ... I just want to chat and call using the Wifi device ...
Several people told me to install SIPDroid, Fring (which I could never get it to make a call) and even today
i was advised by Nexus One Customer Support to install a Google program from Gizmo5 called GUAVA..
which would not install on the Nexus One ...and when I call Google for help .... no help is offered .. not even
on any official website ..... just for users around the world... with ALL different issues that don't related to
my own ... Very Frustrating since I like using GV for my International calling but it seems (for the moment) I
can only use GV with my computer and a headset ... why do I need the Nexus One then if I can't make a call
without a SIM?
Anyways.... (frustrations set-aside now) .... Can anyone give me OFFICIAL information about HOW I CAN
USE MY NEXUS ONE TO MAKE / RECEIVE TELEPHONE CALLS WITHOUT ANY INSTALLED SIM CARD JUST
USING A WI-FI CONNECTION?
I await to hear back from Google , Google Voice or Nexus One expert person
Thanks
Take this for what it is worth, but someone mentioned some program Nimbuzz having pretty decent Skype integration for making voice calls. This is ENTIRELY hearsay, and i have absolutely never used nimbuzz or this feature. It could be worth looking into though until you find a more permanent solution via google voice.
Good luck.
for years ive been with sprint, but im getting very tired of the service decline and dont want to wait for network vision to roll out so i picked up a n4 on tmobile. i previously had two sprint lines, and am still keeping my main number on sprint but i want my n4 to be my primary phone. as far as i can tell i can integrate my sprint number with google voice, then just use gv on my n4 and i can use whichever phone i want and have the same number...correct? i know there are mms issues, but beyond that is there anything i should be wary of?
kellybrf said:
for years ive been with sprint, but im getting very tired of the service decline and dont want to wait for network vision to roll out so i picked up a n4 on tmobile. i previously had two sprint lines, and am still keeping my main number on sprint but i want my n4 to be my primary phone. as far as i can tell i can integrate my sprint number with google voice, then just use gv on my n4 and i can use whichever phone i want and have the same number...correct? i know there are mms issues, but beyond that is there anything i should be wary of?
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So your main number is on sprint that you want to use with GV? Yes that should work as described. Do the integration, and just add the tmobile number on google voice as one of the forwarding phones. I have mine forwarded to home phone and cell and works fine.
I'm having major problems with my Nexus 4 where I can't connect to any 5Ghz network. I have disabled security on the network and it still won't connect. The phone is still under warranty, but Google aren't being very helpful in resolving the issue.
They originally told me they would RMA it at the beginning of September and as I never had any info back I contacted them again, only to find out they hadn't done anything in regards to my original call and again promised me I would receive update within 24-48 hours. Again nothing from Google.
I've shown them screenshots of a Nexus 4 against a HTC One X which connects to the 5Ghz network without issues, but the N4 won't - if you try connecting it just says saved. The 2.4Ghz is working fine, it's only the 5Ghz the device won't connect to.
I have performed numerous factory resets and still the same problem. One bit of advice I got from Google was they could send me a link to downgrade the firmware to 4.2 but it would void my warranty, so I refused and that's when they said they'll RMA it and I'll have a new phone within 3-5 days, then have 14 days to return the faulty phone otherwise they will charge me for the replacement.
Has anyone had any dealings with Google in getting products repaired or replaced?
Does anyone know how to raise a complaint regarding this?
Just stick with 2.4ghz, I've never successfully connected to any 5ghz networks. I'm not sure what fixes it but 4.3 didn't fix it for me, not sure if 5ghz works for others or not.
Sent from my Nexus 4 using xda app-developers app
my buddy had his nexus replaced due to random reboots/crashes after they had him wipe etc... didn't really have any issues.
my n4 (stock) has always successfully connected to my 5ghz network. have you tried switching your 5ghz channel on the router/ap? i know europe used to have a few channels we didnt have in the US on the 2.4ghz spectrum... could be a similar issue with 5ghz? just guessing. im using 5ghz channel 36 (5.180ghz) and channel width 20mhz or 40mhz.
in UK we have 36, 40, 44, 48 for indoor use - I think the phone is faulty and explained the issues to Google.
1) When factory reset device the Nexus 4 won't autmatically download applications or updates. I have to reboot the phone numerous times for them to come down.
2) When switching from Wifi to 3G and vice-versa I lose settings for some reason. So I have to reselect default for apps. For website I have to re-authenicate who I am. I even have had to reapply my Google settings for my account.
3) I've tried 5 different routers and get the same issue with the Nexus 4
4) Didn't have these wifi issues on earlier firmware
5) Even though it can see the 5Ghz network it won't connect (even when set to open) I also get this randomly on 2.4Ghz
6) Sent them images of the Nexus 4 and HTC One X side-by-side showing the problem
I shouldn't have to keep resetting the device and re-installing apps and reconfiguring authenticators, etc, etc
Yes I could root the phone, but I got the Nexus 4 so I did not have to root it and don't intend to for the time being. Google also acknowledged there is a problem with 4.3 and wifi and if I wasn't willing to downgrade to 4.2 and void warranty they would RMA the phone. Ideally I would love to get hold of a recording of that initial call that backs everything up. But all I got was a survey of which I stated I was waiting for the RMA and then no further contact till I rang them again.
What is also annoying is that if you contact them to ask what is happening because you have heard anything back, they state your ticket will be delayed by another further 24-48 hours and even if they say will contact you back within a period of time and don't it's not their problem and you just have to wait. And as I customer I don't want to hear their excuses that staff may be on holiday, off-sick, not done their job or they are busy, that's their problem not mine.
And they also said that the Nexus 4 uses different bandwidth to other devices so may not work with routers which other devices will work with. So just because other devices can connect to your 2.4Ghz or 5Ghz network the Nexus 4 won't as it may not be compatible. So in other words if you want a device that is compatible with your router before buying a Nexus 4 check that it will work before wasting your money.
So how long should a customer have to wait after logging a fault with their device to get it rectified.
you may want to call and ask to speak with a manager? i talked to my friend today and the rma was setup during the same troubleshooting call... he received the phone ~4 days later.
Well good luck getting yourself heard by Google. There's plenty of issue's with 4.3 and none seem to get attention from Google AT ALL. See my post regarding GSM issue which is also tracked by Google and seems to be completely ignored. At first it felt great having the latest and greatest from Google and not having to wait for vendors like Samsung or HTC to release their version of the OS, if at all. Now I'm not so sure what's worse, quick release but no support AT ALL from Google or slow releases from Samsung or HTC but at least get something that has been tested and have a vendor you can call...
I've been with Android since the G1 was released in the UK and have had various models of phones and rooted them to get rid of all the bloat they install. When the N4 was released I thought brilliant, good price, good phone and should get good support.
The person I spoke to earlier today was not very helpful at all, but I finally received an email this afternoon asking for my IMEI number which I had already provided 3 times to them. So I'll have to probably wait for another 48 hours at least before I get any further information from them. When I queried about making a complaint I got nowhere with them and there is nowhere on their website to raise a complaint about the service received from them.
Until Google sort this out and let me know what is fully happening I have money in my account I can't touch as I don't know how much they are going to put a claim to (ie the original £280 or the new £200) and how long I'm going to have to wait to get it back once they finally RMA and I send my faulty unit back.
@outz not sure if it's done any different in the UK. I expected the RMA number at same time as call as you do with any other company when raising an issue with faulty product with them. It seems that Google wants UK customers to wait for the same information. My fault has been logged just short of two weeks and still no RMA number as of yet.
I know a lot of people slate Apple but you do get better support from them.
update: 16/09/13 - Received another email from another person at Google advising they are taking other the issue and want to know if can start warranty replacement claim to TRY and get replacement phone.
update: 21/09/13 - Received my replacement phone today and it's working perfectly - it's running 4.2.2 and connects to 5Ghz wifi without any issues - also battery is vastly improved after 19 hours it was still at 84%
Google Hangouts video chat does not work over the T-Mobile LTE network. The texting and picture posting does, but not the video portion of the app. I have used multiple phones (My wife's phone and my own) and multiple carriers (ATT & Verizon) Google Hangouts works on Verizon and AT&T, but not on T-Mobile's network.
If I have my T-Mobile phone (LG G Flex) and my wife's T-Mobile phone (Samsung Note 3) hooked up to WI-FI, Google Hangouts will work, but otherwise all I see is the other parties Google+ Profile picture. If one of us is on WI-FI and the other is on T-Mobile, it doesn't work. If there are other people in the hangout, everyone will work unless they are using T-Mobile LTE at the time.
I've tried everything in order to get it to work. I rooted my device and installed GTalkEnabler as well as Xposed in order to get this feature back, but it still isn't working.
It was working on Feb 25th, but Feb 26th, it no longer would work.
In the LG GFlex thread on this issue there were a couple people having the same problem. I figured I would post this in a more generalized forum with a larger audience to see if there is anyone on T-Mobile that is either having this issue, or is not having this issue. I use it heavily and I know it isn't used widely everywhere, but hopefully this gains some more comments and we can figure this out hopefully allowing the feature back as a result.
(double posted this to try and get help as quick as possible since the phone needs to ship out ASAP)
Hi everyone. I'm an American living in Sweden. I have a unlocked galaxy note 3 that I am going to send my TECHNOPHOBIA suffering mother so she van video chat and see my newborn son for the first time live instead of in snail mailed pictures. She has agreed to try her best to learn because after 4 years of us not seeing each other she is willing to the anything
so here is the advice I need.
Best way to *safety proof* (don't want to call my mom a idiot) the phone.
A way for me to remotely restore the phone to MY settings when she accidentally messes something up and calls me freaking out.
Advice on a service plan. I have good credit in the usa and a social security number. she lives in 70647 Iowa, Louisiana. w
We would like to be able to video chat on skype on demand. But she will not be streaming video or downloading anything but content from dropbox. I would love if there was the option for her to be able to send an sms/mms to my mobile in sweden.
I would like yo put the phone in some *easy* setup. similar to the one included in 4.4.2 BUT my mother will only be using the phone for a few things. Skype facebook and dropbox. Also receiving sms/mms from me only. I would like her to have the ability to call our foreign cellphone numbers though in case of an emergency.
The phone is already rooted and updated to samsung version of 4.4.2. I would happily use another ROM if someone can recommend one that would best suit my needs.
I have a windows desktop running win 7 and an extra note 3 that I will be keeping here to use as well.
Help a lady out please! I desperately want to see my momma.
lindadhnorman said:
(double posted this to try and get help as quick as possible since the phone needs to ship out ASAP)
Hi everyone. I'm an American living in Sweden. I have a unlocked galaxy note 3 that I am going to send my TECHNOPHOBIA suffering mother so she van video chat and see my newborn son for the first time live instead of in snail mailed pictures.
...
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N9005 will not work over LTE with most carriers in US, so you should investigate this one first.
Also as a friendlier solution for parents - if they have/buy any large TV set (recent model) they might be able to get one with Skype (usually the Skype camera is a separate item with an inflated price but I believe lately there have been some aggressive price-cuts in some places).
xclub_101 said:
N9005 will not work over LTE with most carriers in US, so you should investigate this one first.
Also as a friendlier solution for parents - if they have/buy any large TV set (recent model) they might be able to get one with Skype (usually the Skype camera is a separate item with an inflated price but I believe lately there have been some aggressive price-cuts in some places).
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Click to collapse
Really,is that a generalized statement or have you read/seen/heard about it somewhere? I've been checking with IMEI on their websites and verify with customer support that it is available to use on some wireless networks at 4G. Also I've had many friends bring over their N-9005 when visiting the USA for holiday and had no problem with connecting to a network. Some used prepaid local purchased cards, other just used the international roaming on their swedish accounts.
lindadhnorman said:
Really,is that a generalized statement or have you read/seen/heard about it somewhere? I've been checking with IMEI on their websites and verify with customer support that it is available to use on some wireless networks at 4G. Also I've had many friends bring over their N-9005 when visiting the USA for holiday and had no problem with connecting to a network. Some used prepaid local purchased cards, other just used the international roaming on their swedish accounts.
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Click to collapse
You need to check the frequencies for 4G/LTE - those supported on N9005 are different than most of the US providers. However 3G should work on most.
I've been using Big Button Launcher on my Mom's Android phone for a couple years now. It works pretty well and she adapted quickly enough.
It is a "Launcher GUI" that takes over the majority of the Android User Interface.
And you can hide the menu options, hide apps, etc. It's very customizable for YOU to make the end resulting interface VERY SIMPLE and dumbed-down for the end user. And it's been 100% stable over two years and a few different flashes of CyanogenMOD as the OS.
I have to warn you though. My Mom does want a normal phone for her next phone. Something with hard buttons, no texting, no GPS, no nothing but phone call capability. No LCD, nada. lol
Here's a sample desktop you see when you unlock the phone.
Oh, and there are various icon packs on the Play Store so you can choose nicer looking icons for your Mom.
There is also a HUGE keyboard option (if you want it). Still not sure if I like it though, because it really, really is huge. Takes up 2/3 of the screen.