Related
Several times recently (I'm not sure whether it started after I installed the OTA update or if it happened once before then) I have noticed that my phone says "No service" and doesn't pick up T-Mobile again until I power cycle.
It's not that unusual for me to see 0 bars of signal strength in my house; there are dropouts at various places, and I saw the same thing with AT&T on previous phones, so it's not a T-Mobile or Nexus One issue. The problem is that, once every few days, I will pull out my phone and see 0 bars and "No service" instead of "T-Mobile," and nothing short of a power cycle reestablishes the connection. I've tried going into and out of Airplane mode, with no effect, and I also tried using Settings -> Wireless & networks -> Mobile networks -> Network operators, and it never found any.
Maybe related is that when I try to power cycle after this occurs I have trouble doing so -- a few seconds into the shutdown sequence the circling arrow stops moving, I get some sort of notification "ping" and the trackball lights up, and the phone just sits there for a long time. Eventually it reboots -- whether because whatever it's waiting for times out and it continues the shutdown sequence or whether it's responding to my frustrated poking at various buttons while it's sitting there apparently doing nothing, I don't know.
If it's a hardware issue, it's very intermittent; I always have service after the reboot, and as I said, this only happens once every few days. I'm inclined to think it's a software or configuration problem (I'm using the stock 2.1-update1 firmware). Any thoughts or suggestions? TIA.
It happened again this evening when I had some more time to play around with it, so I have a bit more information about this problem.
When I tried Settings -> Wireless & networks -> Mobile networks -> Network operators, the circular arrow spun for a minute or two and eventually a little pop-up appeared saying, "Error searching for networks" or something like that.
It occurred to me that the SIM card might be bad or have a bad connection, so I installed an app (using wifi -- which, BTW, I had on throughout this whole process) that allows you to copy your contacts onto the SIM card and ran it. That seems not to be the problem, though, since that app could access the SIM card just fine, while I still had no service.
I toggled Airplane mode on and off, but there was still no change. I then again searched for network operators; the circular arrow appeared and stopped, then a couple of seconds later the phone spontaneously rebooted and I have service again.
Anybody have any guesses as to what these symptoms might indicate?
Every so often i got service but I cna't send text messges unless I power cycle. If I try to airplane mode cycle it won't let me get out of the mode.
wow, a bit refreshing knowing that I'm not the only one with this issue.
I'm on T-mobile and within the last week I've had 2 occassions where I looked at my phone and noticed no service, a power cycle caused it to freeze on "powering off" screen and I would have to pull the battery. After it booted it I had full bars again.
Within the last 2 weeks I have had issues where I would not be able to send a text messages until i power cycled.
The last time I had no service was 4 hours ago. I had to pull the battery to power cycle and get service again.
Thanks for the reply. I, also, pulled the battery the first time it hung in the shutdown sequence, but as I said in my first message, since then I have managed to complete the power-down after the hang, either because whatever it was waiting for eventually timed out or because something I did (e.g., holding down the power button for several seconds) overrode the wait. Next time it happens I'll try just waiting to see if it will complete the shutdown on its own.
Just out of curiosity, did you have wifi enabled at the time this happened? Bluetooth? I'm not sure whether it's relevant, but I leave both on all the time.
As for the text message problem, I don't send a lot of texts, so I probably wouldn't have noticed if I were having that problem and can't comment on any correlation.
Oh, and a couple more questions: do you have NetCounter installed? And are you in a location where you sometimes or frequently get 0 bars of signal strength?
wmm said:
Several times recently (I'm not sure whether it started after I installed the OTA update or if it happened once before then) I have noticed that my phone says "No service" and doesn't pick up T-Mobile again until I power cycle.
It's not that unusual for me to see 0 bars of signal strength in my house; there are dropouts at various places, and I saw the same thing with AT&T on previous phones, so it's not a T-Mobile or Nexus One issue. The problem is that, once every few days, I will pull out my phone and see 0 bars and "No service" instead of "T-Mobile," and nothing short of a power cycle reestablishes the connection. I've tried going into and out of Airplane mode, with no effect, and I also tried using Settings -> Wireless & networks -> Mobile networks -> Network operators, and it never found any.
Maybe related is that when I try to power cycle after this occurs I have trouble doing so -- a few seconds into the shutdown sequence the circling arrow stops moving, I get some sort of notification "ping" and the trackball lights up, and the phone just sits there for a long time. Eventually it reboots -- whether because whatever it's waiting for times out and it continues the shutdown sequence or whether it's responding to my frustrated poking at various buttons while it's sitting there apparently doing nothing, I don't know.
If it's a hardware issue, it's very intermittent; I always have service after the reboot, and as I said, this only happens once every few days. I'm inclined to think it's a software or configuration problem (I'm using the stock 2.1-update1 firmware). Any thoughts or suggestions? TIA.
Click to expand...
Click to collapse
I have had similar issues with other phones...
For me it turned out to be an issue with my sim card.
wmm said:
Thanks for the reply. I, also, pulled the battery the first time it hung in the shutdown sequence, but as I said in my first message, since then I have managed to complete the power-down after the hang, either because whatever it was waiting for eventually timed out or because something I did (e.g., holding down the power button for several seconds) overrode the wait. Next time it happens I'll try just waiting to see if it will complete the shutdown on its own.
Just out of curiosity, did you have wifi enabled at the time this happened? Bluetooth? I'm not sure whether it's relevant, but I leave both on all the time.
As for the text message problem, I don't send a lot of texts, so I probably wouldn't have noticed if I were having that problem and can't comment on any correlation.
Click to expand...
Click to collapse
I usually have both bluetooth and Wifi enabled all the time...
Dont have netcounter installed.
Dunno about the SIM card issue, unless its a combo of the N1 and my SIM card, because I swap to using my BB 8900 once in a while and I never have text message or no service issues.
Im experiencing the same problem, I have dropped calls in some spots around town (when changing towers it seems), I drop service when inside my home and cant send texts (until a power cycle), horrible 3G speeds of less than 1MB/S all around town (driving and standing directly under the Tmobile Tower that across the street from the tmobile store).
NONE of this happened with my G1....my 3G speeds always sucked though but were usually around 1.5-2.1MB/S.
Im located in Fredericksburg,VA.
(MY PHONE IS NOT ROOTED AND IS RUNNING THE OTA UPDATE1)
Im pretty sure it was the radio update, cause after i get out of a place where i get no signal at all, and i get to a open place I have to reboot the phone to get signal again
I've been busy for the last six weeks or so and haven't been following N1 news around the net. Has anyone heard of any progress on this issue? It seemed to go away on my phone for a couple of weeks, but it's back with a vengeance: it's happened to me about once a day for the last few days, which is more frequently than any time since I've had the phone, so I'd really like to get this fixed somehow.
Can you take a youtube video of it? the more the better to get Google to fix it.
Also these issues seem to be related over here too http://www.google.com/support/forum/p/android/thread?fid=1cc152dbb797df2f000483d7c88e343e&hl=en
ram130 said:
Can you take a youtube video of it? the more the better to get Google to fix it.
Also these issues seem to be related over here too http://www.google.com/support/forum/p/android/thread?fid=1cc152dbb797df2f000483d7c88e343e&hl=en
Click to expand...
Click to collapse
Thanks for the link. It seems to me that several different problems are collected together there; mine is specifically the one where I go to zero bars (which happens fairly often; I have several dead spots in my house) and it never comes back.
A video of this would be pretty boring to watch; there's really nothing to see. The signal strength shows zero bars with an "x" and the home screen shows "no service." Trying to power off, or going into and out of airplane mode, shows the spinning arrow for a few seconds, then it stops; a few seconds later the screen goes blank; then a half-minute after that the multicolored "X" appears and the phone reboots itself.
No SMS Gateway
I think this is a separate issue for the phone not switching back to a connected state with the service provider. In the case of SMS, I have also noticed that you may have signal but you have no SMS gateway. No idea where it goes or why it does that.
For whatever reason you loose the SMS gateway phone number settings and become unable to send text messages without a reboot. This is evident by visiting:
Phone
dial *#*#4636#*#* (if you happen to mis-dial this start over after clearing the display or it won't work)
Phone information
Under SMSC: press Refresh.
If no number displays (in my case +12063130004) then you have no route for the SMS messages to take. Entering that number and pressing update will fix it but just restart so it can pick it back up from the SIM/Carrier configutation.
XfrostX said:
Im pretty sure it was the radio update, cause after i get out of a place where i get no signal at all, and i get to a open place I have to reboot the phone to get signal again
Click to expand...
Click to collapse
I have this issue sometime in a supermarket here, if I'm in it shopping for a while I loose all signal and have to reboot, also happened with my MyTouch jut didn't have to reboot the phone, but if I'm in there for a quick purchase, it works OK
@wmm, I'm seeing exactly the same issue (zero bars + reboots) and found another guy on the cyanogenmod forum with that problem. Maybe you can add your last_kmsg to this thread, even though you're on stock. http://forum.cyanogenmod.com/index.php?/topic/1599-loss-of-signal-no-reacquisition-issue/
wmm said:
Thanks for the link. It seems to me that several different problems are collected together there; mine is specifically the one where I go to zero bars (which happens fairly often; I have several dead spots in my house) and it never comes back.
A video of this would be pretty boring to watch; there's really nothing to see. The signal strength shows zero bars with an "x" and the home screen shows "no service." Trying to power off, or going into and out of airplane mode, shows the spinning arrow for a few seconds, then it stops; a few seconds later the screen goes blank; then a half-minute after that the multicolored "X" appears and the phone reboots itself.
Click to expand...
Click to collapse
Damn...Lets hope the next OTA fixes this then.
robert-qfh said:
@wmm, I'm seeing exactly the same issue (zero bars + reboots) and found another guy on the cyanogenmod forum with that problem. Maybe you can add your last_kmsg to this thread, even though you're on stock. http://forum.cyanogenmod.com/index.php?/topic/1599-loss-of-signal-no-reacquisition-issue/
Click to expand...
Click to collapse
Yep, that certainly sounds identical to my experience. Next time I have the problem I'll force a crash by toggling airplane mode instead of trying to power off (it seemed from the thread that last_kmsg would not be saved if there is a normal reboot, and indeed I have no last_kmsg from the reboot that resulted from trying to power cycle after the last time I had the problem).
Thanks for the cross-reference.
ram130 said:
Damn...Lets hope the next OTA fixes this then.
Click to expand...
Click to collapse
That would be nice, but I haven't seen any activity on the issue on the Android developers' board. Speaking as a programmer, these intermittent, once-every-few-days kinds of problems are a real pain to debug, so I can't blame people for not wanting to tackle the issue...
I had this issue but fixed it by installing the Radio Rom and OS again from the last update. Has not done it again. Now its a power button issue lol.
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.
CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.
I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.
I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.
Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?
I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.
I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.
Hello everyone!
I've got some weird issues with my Samsung Focus. Throughout the day, my phone doesn't receive any messages. It can be for periods of 10 hours. If I shut off my phone for a minute, then turn it on, I'll either get a message then another a minute later..etc.. Or I'll get a flood of messages at one time. The messages were all sent from the past, and come in the proper order, but not at the right times (they have a delay). I didn't have this issue until I started looking around at my diagnostic application so I believe I accidently changed a setting in it. I've already talked to at&t but the store here won't do much with it because the water indicator is red. I have my phone in developer unlocked state (I sideload apps and apps that I make). The reset data functions don't seem to change the diagnostic settings back, so I'm thinking I'll have to flash it with an original rom, but I'm not an expert by any means, but I'll understand whatever instructions or tests that are given.
Any help on this would be greatly appreciated. I haven't had a phone that never had text messaging issues so this is a bit annoying for me when people think you're ignoring them.
Trikun3 said:
Hello everyone!
I've got some weird issues with my Samsung Focus. Throughout the day, my phone doesn't receive any messages. It can be for periods of 10 hours. If I shut off my phone for a minute, then turn it on, I'll either get a message then another a minute later..etc.. Or I'll get a flood of messages at one time. The messages were all sent from the past, and come in the proper order, but not at the right times (they have a delay). I didn't have this issue until I started looking around at my diagnostic application so I believe I accidently changed a setting in it. I've already talked to at&t but the store here won't do much with it because the water indicator is red. I have my phone in developer unlocked state (I sideload apps and apps that I make). The reset data functions don't seem to change the diagnostic settings back, so I'm thinking I'll have to flash it with an original rom, but I'm not an expert by any means, but I'll understand whatever instructions or tests that are given.
Any help on this would be greatly appreciated. I haven't had a phone that never had text messaging issues so this is a bit annoying for me when people think you're ignoring them.
Click to expand...
Click to collapse
try this fix. it has fixed my issue with txt not coming in.
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
I bought my girlfriend at GS 4. Ever since she got it she's having trouble connecting to the internet, whether it's 3G 4G or WiFi. it doesn't matter if she's home, in the house, or wherever. the phone is brand new, and it's already been factory reset by sprint. I had her take it to Best Buy yesterday and Samsung store, and they ran a fail tests on it she said it was good. Also since the moment she walked into Best Buy, immediately she had full bars of everything and her hone worked perfectly so they couldn't duplicate the problem. The phone is ahout 3 weeks old so no one will let me return or exchange it, which IMO is complete BS. She cant update her profile or download anything, and when she does it displays error codes. She had a data error "6602" when updating profile, and an entirlely full notification screen of errors from google play. Anyway I'm out of state so I can't help her, is there a way to get anybody to exchange this phone for her? Its ridiculous already.
Try going into settings then mobile networks then more networks then network mode then cdma. The phone will reboot. After it has rebooted and the 3g network icon has stabilized, go into settings, then more tab then system update. Then select uodate prl. Make sure it updates. Then select update profile. Wait until it says update successful. Now go back into the network settings like before and select lte/cdma. Let it reboot. After reboot, gold power button down and turn off phone. Once blue light has shut off and the vibrate had happened, take the battery door off. Remove battery. Hold down power button and count sixty seconds. After that, let go of button and put battery back in. Power up phone. Give it a minute to connect to network after booting up. If after a couple of minutes the network hasn't connected and stabilized, then there might be something wrong with the phone or tower network. If after trying this a couple of times, if it didn't correct the problem, then I'd go see a sprint service center. I've done this recently and it fixed my data problems. If it doesn't, in your case, then take it to the repair center.
try ##72786# let it go three the motions and see if this stabilizes the connection issues. it did for me
Last night I went into Service Mode on my SGH-T889 and as soon as Service Mode opened, my 4G icon disappeared and then kept cutting on and off. I didn't even change any of the settings in Service Mode, I just left it as it was and rebooted. Now, after multiple restarts, re-entering the APN settings, and a hard reset, I'm still having this problem.
Has anyone else had a similar issue? Were you able to correct it, and if so, how? I have been searching all day but can't find a fix. I can still make and receive calls and texts, just can't stay connected steadily to use my internet connection. I am not rooted and I am using a Simple Mobile SIM card, running Android 4.3.
DivaB said:
Last night I went into Service Mode on my SGH-T889 and as soon as Service Mode opened, my 4G icon disappeared and then kept cutting on and off. I didn't even change any of the settings in Service Mode, I just left it as it was and rebooted. Now, after multiple restarts, re-entering the APN settings, and a hard reset, I'm still having this problem.
Has anyone else had a similar issue? Were you able to correct it, and if so, how? I have been searching all day but can't find a fix. I can still make and receive calls and texts, just can't stay connected steadily to use my internet connection. I am not rooted and I am using a Simple Mobile SIM card, running Android 4.3.
Click to expand...
Click to collapse
you more than likely change something unknowingly...
i did that once back in the day, with 'auto-answer mode'... Lol
didn't know why calls wouldn't come through for the longest time, then with enough playing around in service-mode, i found the option and changed it back. Lol
I'm unsure as to if there is a way to change all those settings back to default...
maybe the samsung flash tool would have something for this...
Personally, i would peek around in service mode, and try to deduct from the available options as to what might have changed, based on how comfortable you are with the options though, that might not be a good idea... google is a helper.
all else fails, if you can't use any warranty services for the device, they checking in the phone-specific forum and seeing if someone with the same/similar device can post their settings relative to the mobile network.
good luck