I'm trying to order my nexus on the google website thru my g1's browser&I keep getting an error "your request can't be processed at this time please try again later"
Might be stating the obvious... but you're asking for it. Try buying it from an actual computer.
Related
Hi all,
i just bought a Nook color from a Ebay Guy.
He told me he rooted the nook color, and use a reset factory before sell me the nook. and now the product is new.
I Power On the nook color, choice my wifi connection = > OK
But i can't register ... and use the nook color :'(
i write my informations :
name/firstname, email and password, and i have a message :
"sorry we re having trouble setting up your nook color. Please shutdown the device and try again."
After reading some posts, i think that this guy registered his account, and now it will be impossible for me to use the Nook color ?
I don t know his NC mail/password ...
If someone can help me, thx by advance.
I saw that when I was typing the wrong account password. After you fail to login a few a times it just defaults to that even you it is a separate attempt to register.
Try going into /setting/device info/erase and deregister the device. or poweron while holping volume and home button at the same time.
If that does not work you can try doing a full reset. That's where you boot the device and a few seconds after the N logo appears you hold the power button to power it off and then reboot it. Do that 8 times and then during the boot process it will reflash the device.
Then do the deregister or power+vol up+home.
I too have this "sorry we're having trouble setting up your nookcolor. please shutdown and try again" message
I just bought this nook it was sealed and I got this message after first boot I have tried the 8x reboot trick, and the 3 finger salute to reset it but every time i try it fails to register
Help?
EDIT: When I say it fails to register...it doesnt even give me a chance to input my bn account info...
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
slvdc1 said:
Bump. Has anyone heard of anyone else having this registration issue at all? Not a major deal for me as I have all my books backed up on my computer and I think I can just load them on the SD card and read them, but I won't be able to buy any from BN using the nc...
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Click to collapse
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
Hi. The ebay guy sended me his account and we changed the email on the website. It s working now for me
TainT said:
I could live with not registering but i`d like to get past the damn screen!!
Off to search....some more
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Click to collapse
There is a method of getting around the screen that works its on the nookdev site:
http://nookdevs.com/NookColor_Factory_Mode/Skip_Out_of_Box_Experiance
When "tapping" the power button i did a little more of a 1 second press for it to work for me. also wait a second before hitting the corners. then you get to the normal screen.
Hope this helps
Turned out an error on my part.
Had skipped the all important boot with the "n" key and "Power"
Consider it step 2 of the reset "8 failed boot attempts"
slvdc1 said:
There is a method of getting around the screen that works its on the nookdev site:
Click to expand...
Click to collapse
Thank you very much for this. I got the same error and was wondering if it is possible to skip it. It took me about 10 tries to get the right timing but I was able to skip OOBE. I don't plan to use BN service anyway.
I am having the same issue on my backup nook. It was registered once. I auto-nootered it. Then wiped it because of crashing problems. I did 8 failed boots wipe, then the "N" + Power wipe. Now it will not register. I used the bypass OOBE steps and can use the Nook now, but I need to register it. Could there be a hardware issue? I called B&N last night. They placed a ticket, but had no other solutions.
Edit: Issue resolved. I called B&N support again and informed them that I already had a ticket and tried both of the reset steps. They informed me that I had a failed deregistration attempt of the Nook. They manually deregistered the device and I was able to login.
Anyone want to sticky this?
Registration Issue
I had the exact issue described here yesterday and had to call B&N for help. I made the mistake of creating a SECOND B&N account from my NOOKcolor afer reimaging with autonooter. B&N does not allow you to have two email addresses/accounts registerd to one NOOK inorder to protect the content I would have downloaded with my first account. Once a conflict is detected, they remotley wipe and reset your device. F*cked up right?? I dont remember reading this warning in the instructions.. but in all fairness, I never did read them entirly.. The devise was wiped as soon as i opened the SHOP.
The B&N tech suppport rep was very helpful. Thanks to this article I was sure this was the issue. They loacated the second account/email address I registerd my nook to via serial number and deleted that account for me. The registration process still would not work so he had to register the device on their end. After, I used my original account/email info to complete the registration process successfully. He also could not confirm my waranty or somehting along those lines. I was concerned that he can see something posted to my account that voided my nook warantay because it was rooted. He said that I would be getting "updated" and because i purchased my device 14 days earlier, he extened my warantay for a year from today!! I imediatly noticed something was different. The wirless utility was now defaulting to "SHOW PASSWORD" when configuring WiFi and the text was noticeably different. Concerned but satisfied, I burned a new image with autonooter and proceeded to root. The Nook would not boot past the N logo screen. I tried several times but it would not boot and root. I wiped the devise to factory defaults once more and loaded autonooter with success. Everything seems to be back to normal and device if functioning flawlessly.
I hope this helps anyone who thought B&N just F'd them
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
gboybama said:
I also bought the NookColor as a gift off eBay. The seller said it was "new," but that someone in his family may have used it briefly before they did a factory reset.
I took this at face value, but I didn't realize that B&N links each Nook to a secure account and that link is not affected by wiping the device whatsoever.
So, we got the "Sorry we're having trouble" error and no amount of fiddling on our end helped.
Finally, on my second call to technical support, I was told that my device (which they located in their system by serial number) was paired to someone not me. Therefore, that person would have to call them and authorize them to have their name unpaired from the Nook. They would under no circumstances proceed any further with just me.
Apparently, they wanted the name of the previous account holder / owner, the date of purchase and a credit card number associated with the account. Hopefully, I can get in contact with the eBay seller and he is willing and able to jump through these hoops. Otherwise, I may have just purchased a pretty expensive paper weight.
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Click to collapse
That would be so effed up if the seller doesnt help. Hopefully they will do what is right. But if you do end up with an expensive paperweight. Just flash CM7 to your nook and you will still have a fully functional tablet. Yes you loose the stock b&n experience. But you get so much more out of CM7 anyways.
Good luck!
Sent from my Droid X using Tapatalk
Thanks Racks.
UPDATE: As of today, issue solved. Both the eBay seller and B&N got together and joined my B&N account to the Nook rather than the one that was already paired.
Joy!
My nook just says register then I received an error sorry we're having trouble setting up your nook please shut down the device and try again please I need help . Terri
I called dell to complain about my replacement DVP having these issues:
1) it freezes up and crashes constantly if I try to use WiFi
2)when I connect it to my Windows 7 64bit PC, zune runs extremely slow.If I unplug the phone, zune will speed back up to normal.
...They "did some research" for about 3 minutes, and came back with,
"The wifi issue will be fixed in an update comming soon, and the issue with zune on the pc will be fixed in an update coming soon."
wtf? haha..
well I asked the rep if he had a date on when that update would be coming out or at least a time frame and he said "no, it is just coming soon"...
So I asked the rep could I then get a refund, because the update may come way too late for my liking and by that time I will no longer be able to get a refund...
he then proceeded to try and give me a refund, but I stopped him to ask how much it would be for, and he replied that it would be 249 or so (the same price I paid to get the replacement)... so I then asked what about the phone I sent THEM? I would be out of a phone so I requested that they give me a refund for the price of a new device possibly -just to get my idea across at least...but he said he could not do that and so I asked to speak with a manager and told him that it was nothing personal -so he seemed like he was transferring me, then came back on after having me on hold and asked for my service tag again..he said his manager was on the phone with someone and would be with me right after that so he put me on hold again...then actually in stead of being on hold I was hung up on...I cant recall if I heard the waiting music or not ATM, but I know I heard a click after a while and the operator came on (the one like if you leave the phone off the hook for a while etc...).....
wow... what do I do?...and do you think the rep intentionally hung up on me?
call back and instantly ask for a manager. Hopefully their PC systems should have logged who answered the first call and you can complain.
I pre-ordered the Nexus6P, on the day it was available for pre-order, and last week, the credit card I had, it had fraudulent activity, and when Google tried to charge my card prior to shipping it, it didn't go through, so I called to get the payment switched to another card, but they said they couldn't do that. And told me that I would have to cancel and reorder, but I told them I didn't want to lose my spot in the queue, and also lose my 50 dollar google play credit for preordering, because the item is out of stock now and I wont' be able to order it and get the 50 dollar credit.
The stupid thing is, my phone case, I was able to change that payment method online and that has shipped, so I'm stuck with a phone case and no phone.
On friday, When i called, they said they would call me back after they discussed what their options were with their specialists, and I never received a call back. I have emailed support twice, and haven't received a reply to either email.
Google's customer service is terrible, and was hoping somebody could offer me advice on what I could do to get this situation taken care of.
Did you get the original card reissued with a new card number or was the original card momentarily suspended for possible fraudulent activity? If the card number was cancelled its entirely reasonable of Google to cancel the order as the original payment type is no longer valid. If the card was just momentarily suspended and the card number is still the same and now active why don't you just ask the to reattempt the authorization.
You may not like what happening, but if I cancel my card/account for fraud I absolutely expect all the merchants using that account to halt service/shipments of anything tied to that card. To do otherwise would be irresponsible of the merchant.
When in doubt, keep calling till you get someone who does what you want. If you're adamant about them charging a new payment type on the same order just keep calling and asking. Maybe you'll eventually get someone who won't follow the instructions...
A new card number was issued, however, google emailed me and said the order is on hold and to update the payment method to a new card, with a link, and when I go to the link it wouldn't allow me to update the payment method, it allowed me to do it with my phone case, but not the phone. I will keep calling until somebody will resolve my situation.,
spillytime said:
A new card number was issued, however, google emailed me and said the order is on hold and to update the payment method to a new card, with a link, and when I go to the link it wouldn't allow me to update the payment method, it allowed me to do it with my phone case, but not the phone. I will keep calling until somebody will resolve my situation.,
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Click to collapse
Good luck, let us know how it goes.
Were you able to solve the credit card problem with Google?
Were you able to solve the credit card issue with Google?
I am stuck in the same situation as you, as a couple of weeks ago the credit card that I used to place my Nexus 6P preorder was compromised and my credit card company had to cancel it and issue me a new one. I haven't gotten the e-mail from Google stating that they could not process my card, but trying to be proactive and solve the problem before it happens, I contacted Google several time (twice by chat, once on the phone) to try to provide them the new credit card to be used but I simply have been told that there is no way of changing it until I get the e-mail from Google stating that they can't charge my now-defunct card as the system is completely automated and doesn't allow for any human intervention at Google's side. I asked them what could I do if I get stuck in the same situation you are describing, where after getting the e-mail from Google stating that my card could not be charge no way would be provided to change the card to be used to pay for the phone and I have gotten different answers ranging from "well talk to us and we'll figure it out" to "you will need to cancel your order and place a new one". this last one specially sucks since it would place me at the end of the line and my current cell phone (An HTC One M7) is on its dying legs (it loses cellular connection and Wi-Fi connection about 3/4 of the day).
That is why I am bugging you asking you if you got this issue fixed with Google, and if so, what did you do to fix it, as I am nearing the time where I'll need to fix it (My order was supposed to be shipped by Oct. 30 but still hasn't been shipped or charged).
Thanks !
Aaaaand, I am now in the same state as you were, with Google not being able to change my payment method to my new credit card. I received the e-mail from Google asking me to change my credit card, followed the link on it asking to change the payment method for the order to the new card and the order remained on hold. Went to payments.google.com and tried doing the same and the order remained on hold. Talked to Google support and Wallet Support and they both just give me vague answers telling me to wait 24 to 48 hours. If I ask if I simply can talk to a human being and get the payment method changed I am being a spiel stating that this cannot be done because "Google values their users' privacy and security". Man, this is not fun. Google, if you guys are reading this, you need to make the resolution of problems like this a lot easier. These are far too many hoops to make your customers to go through, specially after already keeping them waiting endlessly because their orders were already delayed.
Please Help Me Before I Lose My Mind. "This device is locked because of ..."
I bought a used Note 4. The seller met me at a Tmobile store so I could verify it had a good IMEI and had been fully paid for, etc.
I thought everything was good. Then when I tried to use it, I got a little message from Samsung. "This device is locked because of an abnormal factory reset." It wanted me to sign into my Samsung account, which I don't have. I called the seller back. He was very apologetic and provided me with the password and account name he had been using. When I tried entering them, the response was "Processing failed." That's it, just "processing failed." The account name and password are correct, because if I change them, then I get an "invalid password, etc" message. The seller tried changing his password, but the phone rejects the new password as invalid. The seller is willing to give me my money back if we can't get the phone working, but he says he doesn't want to call Samsung because he's had a terrible experience talking to them in the past and believes they will not be helpful to us now. Googling this issue has convinced me he may be right about this.
So I have one day to try to solve this problem on my own. If I can't fix it by tomorrow, the seller is just going to give me my money back.
I really want to keep this phone as I have been waiting forever for an affordable Note 4 for my carrier to pop up.
Can you help me? What should I try? I have already done a factory wipe/reset from the bootup menu, which changed nothing ...
flash new/different software with ODIN?
please do check the error image. so i switched on my car and starred playing some songs and after a good minute my unit restarted and crashed. and this error message is shown. Also this is the second time happening. so as like the first time i have clicked on try again and it successfully recovered. After the first error i have contacted the seller on Alibaba and they have asked to me to reset once and see. so i did but after that again this issue happened. Also seller was like it might be due to the fact m using different launcher,which is highly rated good and paid app. Kindly please help me in this issue.
so i cannot post my google drive image as i am new here. i will surely do in comments