Wondering if anyone can point me in the right direction here. First off, I am an AT&T customer who is trying to get the DVP to work on their network. I bought an unlock code off of ebay (which seemed to work), but I cannot make/receive any phone calls. I can get Edge to work just fine and can make and receive text messages but all of my phone end almost as soon as I start them. And if I try to call the phone from my land line its immediately directed to voicemail.
On a side note, I have tried multiple AT&T sim cards and all have the same result. I also tried a co-workers tmobile sim and everything worked like a charm, so I know the phone isn't broken.
Any suggestions?
kjason said:
Wondering if anyone can point me in the right direction here. First off, I am an AT&T customer who is trying to get the DVP to work on their network. I bought an unlock code off of ebay (which seemed to work), but I cannot make/receive any phone calls. I can get Edge to work just fine and can make and receive text messages but all of my phone end almost as soon as I start them. And if I try to call the phone from my land line its immediately directed to voicemail.
On a side note, I have tried multiple AT&T sim cards and all have the same result. I also tried a co-workers tmobile sim and everything worked like a charm, so I know the phone isn't broken.
Any suggestions?
Click to expand...
Click to collapse
Can you try turning off 3G if its available as a option?
3G is an option but turning it on/off makes no difference on the phone side of things.
Could the unlock code that I received cause an issue like this? Is there anything in the EM app that could assist in what is going wrong? It makes no sense to me that I can send/receive text messages but I can't make phone calls.
Can u rest the phone and see if it helps?. Also try manually selecting the network.
The reset doesn't seem to help unfortunately. How do you go about manually selecting a network on the DVP? Is that in the EM app?
kjason said:
The reset doesn't seem to help unfortunately. How do you go about manually selecting a network on the DVP? Is that in the EM app?
Click to expand...
Click to collapse
No, it should be as a option in the settings->cellular.
Does it even show the network that the device is current on?
It does show its on AT&T, but there is no option to change it I can see. I also configured the APN at the bottom to wap.cingular, but that didn't fix the phone issue.
BTW, appreciate your help on this! I am willing to try anything at this point.
Well, APN has nothing to do with Phone call. I think its just for text messages.
Ok..Here is how you do manual selection using AT command. Do this only if you are comfortable and don't blame me for any screw-up
Go to EM App->Protocol(password 6336#)->TMO->AT Command
No click the input field and type the following(at is automatically populated).
Manually search for the network:
AT+COPS=?
The above command will list all the available network. Once you do that, take a clear pic or write it down exactly and post it here. I will then give the formatted command to register it manually.
APN is for wireless internet access.
notebookgrail said:
Well, APN has nothing to do with Phone call. I think its just for text messages.
Ok..Here is how you do manual selection using AT command. Do this only if you are comfortable and don't blame me for any screw-up
Go to EM App->Protocol(password 6336#)->TMO->AT Command
No click the input field and type the following(at is automatically populated).
Manually search for the network:
AT+COPS=?
The above command will list all the available network. Once you do that, take a clear pic or write it down exactly and post it here. I will then give the formatted command to register it manually.
Click to expand...
Click to collapse
I'm a coworker of the OP and here's what we got when we entered that command (formatted as it appears in the window):
+COPS:
(2,"Cingular","Cingular","310410",0),
(1,"Voicestream
Wire","VSTREAM","310260",2),
(1,"Voicestream
Wire","VSTREAM","310260",0),
(1,"","","310420",0),(1,"","","310420",2),,
(0,1,2,3,4),(0,1,2)
OK
wstoeckel said:
I'm a coworker of the OP and here's what we got when we entered that command (formatted as it appears in the window):
+COPS:
(2,"Cingular","Cingular","310410",0),
(1,"Voicestream
Wire","VSTREAM","310260",2),
(1,"Voicestream
Wire","VSTREAM","310260",0),
(1,"","","310420",0),(1,"","","310420",2),,
(0,1,2,3,4),(0,1,2)
OK
Click to expand...
Click to collapse
Here is the formatted command(for ATT Sim Cards):
AT+COPS=1,2,"310410"
Let me know what is the output and if it succeeds.
To be honest, I didn't even know that this was possible for the DVP yet. I've asked for unlock codes from T-Mobile every month that I've had the device (first attempt January 7th) to no avail.
notebookgrail said:
Here is the formatted command(for ATT Sim Cards):
AT+COPS=1,2,"310410"
Let me know what is the output and if it succeeds.
Click to expand...
Click to collapse
Entered this in and it returned OK.
It did not enable us to make/receive calls though. It still acts like it's going to dial and just ends abruptly, and calls made to the phone still go straight to voicemail.
Also, just for fun I tried dialing using ATDT and a number and it returned NO CARRIER. Not sure if that will help narrow this down or anything.
wstoeckel said:
Entered this in and it returned OK.
It did not enable us to make/receive calls though. It still acts like it's going to dial and just ends abruptly, and calls made to the phone still go straight to voicemail.
Also, just for fun I tried dialing using ATDT and a number and it returned NO CARRIER. Not sure if that will help narrow this down or anything.
Click to expand...
Click to collapse
I am facing the same issue. Using Unlocked Dell Venue Pro in India - worked wonderfully for a week, and then stopped making calls. my Problem is different. i can receive calls, send receive SMS and browse the internet (on 3G )as well. But Cant make outgoing calls.
Out of curiosity, those that have problems -
1. did u unlock using the AT command?
2. After unlocking, did u change/try changing sim cards (even if its from the same carrier)?
notebookgrail said:
Out of curiosity, those that have problems -
1. did u unlock using the AT command?
2. After unlocking, did u change/try changing sim cards (even if its from the same carrier)?
Click to expand...
Click to collapse
I got the unlock code from Dell ([email protected]) - i have used an AT&T simcard,
A Vodafone (India), and Airtel (india) sims. worked like a charm for a week.
Update: I ReSET my phone and it started working fine. Though i dont want to reset it every week rt
notebookgrail said:
Out of curiosity, those that have problems -
1. did u unlock using the AT command?
2. After unlocking, did u change/try changing sim cards (even if its from the same carrier)?
Click to expand...
Click to collapse
First off, thanks again for your help on this.
1. The unlock code was purchased from some website and when the AT&T SIM was inserted, it prompted for a code. So no, did not originally use the AT command. Is there a way to relock and try this process again?
2. Yeah, we tried a few different AT&T sim cards with the same result. We tried another T-Mobile sim and that worked perfectly.
I feel my problem is unlike others i have read about for the last few hours...
bought a phone off craigslist
s4 sgh-i337 on telus in Canada.
went to put a telus sim in and it recognizes that its in there (so sim tray must work..) but i get "Not registered on network" problem...
tried 3 different telus sims, all do the same thing..
my IMEI matches the one on the physical phone so all good there?
its not rooted as i downloaded root checker and i restored it back to factory twice...
i just want service it does not make calls or texts. everything else is fine..
what gives.. thanks for any help sorry if this specific issue has been covered!
taylorleach said:
I feel my problem is unlike others i have read about for the last few hours...
bought a phone off craigslist
s4 sgh-i337 on telus in Canada.
went to put a telus sim in and it recognizes that its in there (so sim tray must work..) but i get "Not registered on network" problem...
tried 3 different telus sims, all do the same thing..
my IMEI matches the one on the physical phone so all good there?
its not rooted as i downloaded root checker and i restored it back to factory twice...
i just want service it does not make calls or texts. everything else is fine..
what gives.. thanks for any help sorry if this specific issue has been covered!
Click to expand...
Click to collapse
Go to settings>>more netowrks>>mobile networks>>network operators..let it search then choose Telus, if it works you should see a message "registered on network" watch for it because it disappears after a few seconds.
The other thing you should check is that the network is actually up, not sure which part of the country you are in but you might want to check the Telus site to make sure they aren't just having network issues.... happened in Calgary a few months ago....
Also check network mode in settings should be set to lte/wcdma/gsm lol I set mine to GSM only and nothing worked....
Gage_Hero said:
Go to settings>>more netowrks>>mobile networks>>network operators..let it search then choose Telus, if it works you should see a message "registered on network" watch for it because it disappears after a few seconds.
The other thing you should check is that the network is actually up, not sure which part of the country you are in but you might want to check the Telus site to make sure they aren't just having network issues.... happened in Calgary a few months ago....
Also check network mode in settings should be set to lte/wcdma/gsm lol I set mine to GSM only and nothing worked....
Click to expand...
Click to collapse
thank you so much for the reply... id love to try what you said but now it wont even READ any sim after i went into telus and the silly lady there tried to put a nano sim in with the punch out of a micro sim so itd fit, and i think it bent a pin in the tray......... wtf
taylorleach said:
thank you so much for the reply... id love to try what you said but now it wont even READ any sim after i went into telus and the silly lady there tried to put a nano sim in with the punch out of a micro sim so itd fit, and i think it bent a pin in the tray......... wtf
Click to expand...
Click to collapse
Just a silly question but did the sim click into place or can it just slide ot? When it is properly in place, you should have to push it in to eject it.
Gage_Hero said:
Just a silly question but did the sim click into place or can it just slide ot? When it is properly in place, you should have to push it in to eject it.
Click to expand...
Click to collapse
no it clicks in and out like any regular sim would... but now it wont recognize that there is any SIM inside...
before i went to telus it would just fine and id get a different error (my original issue "not registered on network:")
this is dumb.. im going back to telus today, they broke my phone....
ill report back with whatever they say..
taylorleach said:
no it clicks in and out like any regular sim would... but now it wont recognize that there is any SIM inside...
before i went to telus it would just fine and id get a different error (my original issue "not registered on network:")
this is dumb.. im going back to telus today, they broke my phone....
ill report back with whatever they say..
Click to expand...
Click to collapse
So having further checked into the phone, the IMEI is blacklisted and reported lost or stolen.... That's why it worked at first and now does not!
Be careful buying used phones off Craigslist or anywhere I learned the hard way thank you for your time! :/
Hi.
I am having a problem with my network connectivity. I get the "Emergency calls only" message in the notification bar and I am unable to make or receive phone calls or messages. Wifi works though. When I restart my phone, I have connectivity for about 30 seconds before it disappears again. I have done a factory reset and upgraded to the marshmallow firmware, but nothing worked. My sim card works in another phone, but with another sim card in my P8, I get the same issues.
I am someone that always tries to fix something before throwing it away, but this repair might just be beyond my skills.
Does anybody know what the problem might be? Any assistance will be highly appreciated.
Thanks in advance
riaanvictor said:
Hi.
I am having a problem with my network connectivity. I get the "Emergency calls only" message in the notification bar and I am unable to make or receive phone calls or messages. Wifi works though. When I restart my phone, I have connectivity for about 30 seconds before it disappears again. I have done a factory reset and upgraded to the marshmallow firmware, but nothing worked. My sim card works in another phone, but with another sim card in my P8, I get the same issues.
I am someone that always tries to fix something before throwing it away, but this repair might just be beyond my skills.
Does anybody know what the problem might be? Any assistance will be highly appreciated.
Thanks in advance
Click to expand...
Click to collapse
new device?
silvano2 said:
new device?
Click to expand...
Click to collapse
No. I have had it for a few months and it was working perfectly until Friday.
And I also don't have a guarantee, as I am not the first owner of the phone.
riaanvictor said:
No. I have had it for a few months and it was working perfectly until Friday.
And I also don't have a guarantee, as I am not the first owner of the phone.
Click to expand...
Click to collapse
did you try to use another network? ex 2g or 3g?
silvano2 said:
did you try to use another network? ex 2g or 3g?
Click to expand...
Click to collapse
I did. I just found out that I have to take my phone for repairs. The sim card reader has apparently gone bad according to the local cellphone shop. But thanks for the assistance anyway.
riaanvictor said:
I did. I just found out that I have to take my phone for repairs. The sim card reader has apparently gone bad according to the local cellphone shop. But thanks for the assistance anyway.
Click to expand...
Click to collapse
take care mate
just get another new one..me i dont trust the repairs..wasted money
So i switched over to MetroPcs today and got a free phone for switching over once i got back home i swapped the sim in the new free phone into my nexus. . I was thinking since the Nexus is an unlocked phone it would work it doesnt connect to the network with the new sim. i have tried messing around with the APN settings but to no avail.. Any suggestions
HAYDENB said:
So i switched over to MetroPcs today and got a free phone for switching over once i got back home i swapped the sim in the new free phone into my nexus. . I was thinking since the Nexus is an unlocked phone it would work it doesnt connect to the network with the new sim. i have tried messing around with the APN settings but to no avail.. Any suggestions
Click to expand...
Click to collapse
Call Metro PCS customer service and see if they can help you. You might need to have a specific plan before they will let you bring your own phone.
I tried again when i inserted the sim card it connected briefly then it disconnected
HAYDENB said:
I tried again when i inserted the sim card it connected briefly then it disconnected
Click to expand...
Click to collapse
You still need to call their customer service. You might not have a plan that allows BYOP.
Problem solved just had to update the imei
HAYDENB said:
Problem solved just had to update the imei
Click to expand...
Click to collapse
You updated the imei? On their website or on your phone?
jhs39 said:
You updated the imei? On their website or on your phone?
Click to expand...
Click to collapse
I had to call customer service
I removed and inserted back the SIM 'n' times, but error persists.
The phone works fine, I can receive and make case.
Also, the logs don't accuse any abnormality.
it's only samsung pay that complains.
thanks.
diehard2013 said:
I removed and inserted back the SIM 'n' times, but error persists.
The phone works fine, I can receive and make case.
Also, the logs don't accuse any abnormality.
it's only samsung pay that complains.
thanks.
Click to expand...
Click to collapse
Hmm maybe try clear data and cache of Samsung pay, not sure if that will help but it's worth a try?
sofir786 said:
Hmm maybe try clear data and cache of Samsung pay, not sure if that will help but it's worth a try?
Click to expand...
Click to collapse
yes, that was also performed.
So I called Freedom support. All indicators were showing good on their end.
I decided to visit the nearest Freedom shop. The guy over there said this issue was not uncommon. He replaced my SIM with his own SIM and the problem perdsted.
I will call Freedom support again.
send USSD failed.
ME returned a temporary error.
Are you using freedompop? If so, their SIMs don't have phone numbers - they are Data only. The freedompop phone number is a SIP/VOIP number. Looks like Samsung Pay is looking for a Cellular Phone Number from the SIM.
lwid said:
Are you using freedompop? If so, their SIMs don't have phone numbers - they are Data only. The freedompop phone number is a SIP/VOIP number. Looks like Samsung Pay is looking for a Cellular Phone Number from the SIM.
Click to expand...
Click to collapse
bingo.....
i was told to insert the SIM card into an old blackberrry and record the phone number there. I have an old Blackberry Bold hanging around.
what is freedompop btw?
freedompoop?
btw, samsung support over the phone was clueless... first action item: wipe cache partition.
lwid said:
Are you using freedompop? If so, their SIMs don't have phone numbers - they are Data only. The freedompop phone number is a SIP/VOIP number. Looks like Samsung Pay is looking for a Cellular Phone Number from the SIM.
Click to expand...
Click to collapse
are samsung and freedom aware of this?