Database Users

Has HTC begun relaxing on the warranty?

I've heard of two phones with the bootloader unlocked fixed by the warranty recently...have they started relaxing it?

Apparently hardware defects will be fixed/replaced regardless of the bootloader's status.

Oh that's great! maybe today I'll unlock my bootloader and get on testing modaco's rom.

Bear in mind that just because HTC has covered a few people's phones with an unlocked bootloader, doesn't mean they need to continue to do so in the future. Their warranty expressly states we void the warranty by unlocking the bootloader, so they can start turning people down whenever they want. I'm guessing their just covering these phones regardless of the bootloader status for the first few months as a customer satisfaction thing...

Aside from the fact that doing so is against the law in many places (i.e. changing the radio in your car does NOT void the warranty on the transmission), PRECEDENT is 9/10ths of the law.

lbcoder said:
Aside from the fact that doing so is against the law in many places (i.e. changing the radio in your car does NOT void the warranty on the transmission), PRECEDENT is 9/10ths of the law.
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Being a law student, I'm very much aware of the law and your example is moot. A more accurate one would be if you turned your car into an off-road vehicle. Then would the dealer cover it? Heck that's still not a good example because this is a PHONE not a CAR!
Precedent is clear in this case anyway..anyone who's taken first year Contracts will agree. The bottom line is that this country's judicial systrm recognizes a robust freedom of contract. When you expressly agree that you understand that the warranty is void when you unlock the bootloader, then a court will only side with you if you can prove you're mentally incapable of understanding what you agreed to. If you had a problem with it, you had the option of not doing it or returning the phone for a refund..a court would take that into consideration if you tried to argue that the warranty clause was unfair.
Anyway, I've written about this numerous times in a thread a month ago..so search there if you need more clarification. You guys need to man up and take responsibility if you make a decision that has consequences... way too many of you whine about this warranty, which is very straightforward and fair...at least HTC isn't lying and then screwing you when you file a claim. Remember Apple refusing to cover people's computers because they could tell people were smoking cigarettes around them?

uansari1 said:
Being a law student, I'm very much aware of the law and your example is moot. A more accurate one would be if you turned your car into an off-road vehicle. Then would the dealer cover it? Heck that's still not a good example because this is a PHONE not a CAR!
Precedent is clear in this case anyway..anyone who's taken first year Contracts will agree. The bottom line is that this country's judicial systrm recognizes a robust freedom of contract. When you expressly agree that you understand that the warranty is void when you unlock the bootloader, then a court will only side with you if you can prove you're mentally incapable of understanding what you agreed to. If you had a problem with it, you had the option of not doing it or returning the phone for a refund..a court would take that into consideration if you tried to argue that the warranty clause was unfair.
Anyway, I've written about this numerous times in a thread a month ago..so search there if you need more clarification. You guys need to man up and take responsibility if you make a decision that has consequences... way too many of you whine about this warranty, which is very straightforward and fair...at least HTC isn't lying and then screwing you when you file a claim. Remember Apple refusing to cover people's computers because they could tell people were smoking cigarettes around them?
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I remember apple doing that. I wonder how much they paid to have ppl look for that
Anyways im debating on it because i dont want the dust issue to arise

They exchanged my phone with no questions asked due to dust under the skin. My bootloader was unlocked, too.

I really wanna tryout thme desire rom it looks good

some thoughts on warranty, custom roms and SDS

as you know most, if not all, phone manufactures void your warranty when you flash custom software... some, like htc, do it upfront, when unlocking your bootloader... others, like samsung, use flash counters to identify evil custom rom users when faced with warranty claims.
the reason given is always the same: they don't want to pay for (hardware) damage done by the custom software... and most of us would probably object and call bull****, our beloved custom roms aren't doing any damage, with the sole exception of people taking overclocking way too far...
what arguably could be prevented via hardware restrictions by the manufactures if they really wanted to... so if that really is all they fear, no problem here.
But I think the SDS issue adds a new point to the discussion. now we can quite easily construct a case where Samsung could legitimately say that custom software killed the phone: an S3 that would have lived a long and happy life running Samsungs fixed stock kernel, but died because an idiot or an unaware person flashed a kernel without the fix. In other words, the custom software wouldn't really kill the phone... but it would not be preventing it from killing itself
(of course the same applies to simply not updating your phone)
I still think warranty for hardware issues shouldn't be voided if one uses custom software (so please don't kill me), but I guess in this case the manufactures side is understandable as well...
PS: what the SDS issue also shows is the awesomeness of an open platform like android, so Samsung is forced to share their kernel code (hence the fix) with us

Unless you live in the EU, then you can argue your case.
Sent from my Nexus 7 using xda app-developers app

Unless Samsung engineer a problem if you flash custom ROMs then only problems that can be directly caused by a custom ROM or kernel is overheating from over clocking.
Sent from my GT-I9300 using xda premium

EU "warranty" clarification
blazevxi said:
Unless you live in the EU, then you can argue your case.
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I know this EU "law" (1999/44/EC, to be specific) is referenced quite often around here, but I think it is way overrated and it does not offer as much protection as many people around here seem to think.
First of all, it is not an act you can point to when making your legal case, it is just a directive. A directive is the EUs way of telling its member states to adjust their national law according to the guidelines given by the directive. So national law is likely to be similar to the directive, but the details might vary. In other words, the directive dictates minimal standards for national law, but the specifics are up to the member states.
Also there is no guarantee that every state adapted the directive appropriately. There are some examples where member states refused to do it, were to incompetent to do it properly... or just to slow. Think about the telecommunication data preservation stuff, there are still member states who refuse to implement those directives.
Bottom line: EU directives are worthless, if your country hasn't implemented them yet.
Second point: the EU directive isn't as consumer friendly as many people seem to think.
For starters, it means nothing to manufactures. Samsung does not have to care about it, because it applies to _sellers_, not to manufactures. It says sellers have to provide fault-free products. If they fail to do so, and it gets discovered within two years, they have to refund you. Sounds good, right? Well, there are some drawbacks.
The before-mentioned only applies to faults that have been present at the time of purchase. The implication is, that the consumer will always say, the problem is due to production faults, the seller will always assume the contrary. The catch is, neither of them can prove their point without spending loads of money.
This problem is addressed by the directive in article 5, paragraph 3:
Unless proved otherwise, any lack of conformity which
becomes apparent within six months of delivery of the goods
shall be presumed to have existed at the time of delivery unless
this presumption is incompatible with the nature of the goods
or the nature of the lack of conformity.
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(Source)
So for the first six month you are covered, because if you haven't obviously damaged your device yourself, the seller can't proof it is your fault.
But after that six month, you are pretty much screwed! The directive doesn't get specific on who has to prove what in that case, but because it specifically says the seller needs to provide proof in the first six month, it can be argued that the buyer got the burden of proof afterwards.
This is a perfect example of an issue that should be clarified by national law, when adapting an EU directive (doesn't mean it actually does).
In case of my country (Germany) it got clarified: reversal of the burden of proof after six month
And I think it is a reasonable assumption that it was done in a similar way in other countries, since the directive allows this interpretation and the seller lobbies sure did everything they can to make it that way.
So if your national law doesn't say otherwise, you should assume you only got six month of effective protection.
To sum up: if your government implemented the directive, you are most likely covered for six month, through your seller, not the manufacturer!
So everybody living in the EU (and everybody else who is jealous about this "magical EU law"), please understand: it means almost nothing compared to the warranty given by the manufacturer, which is usually longer and more extensive (around here we usually get 2 years for electronic devices, but that is voluntarily done by the manufactures, they are not forced to).
So the whole thing is pretty much only valuable for people living in EU states where manufactures would normally offer warranties shorter than six month. For everybody else, it is worthless.
Disclaimer: This is just my layman view on the topic, I'm no lawyer or something. Also I'm not too familiar with legal terms in English, so some stuff might be lost in translation. If somebody thinks I got it wrong, please correct me
PS: although the EU directive wouldn't help you legally, it might be worse a try to tell a seller, who is refusing refund, about it... apparently a lot of stores don't know about it... and some surrendered when threatened with "EU law".

Through my cellphone company I pay like 4 euros a month for an extended warranty that covers my broken phone even if it is rooted as long as the problem wasnt caused by the root. Not sure if you can get the same.

Zylian91 said:
Through my cellphone company I pay like 4 euros a month for an extended warranty that covers my broken phone even if it is rooted as long as the problem wasnt caused by the root. Not sure if you can get the same.
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do they specifically say they cover phones that have been tampered with software-wise? Oo

odoto said:
do they specifically say they cover phones that have been tampered with software-wise? Oo
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In my case the policy says: (between other funny wording): accidental damage, water damage etc.
Therefore, I personally will play same fair game as the sellers and/or manufacturers: if my I9300 would have SDS, semi-death (with download mode available only, showing perfectly that I'm on custom), then, I will "accidentally" will forget to remove the phone from driveaway while taking back with my JAG, or, alternatively, I will give my fishes brilliant opportunity to call Nemo.
First, there is nothing common with the warranty, they will just replace it or repair.
I have no idea about the lobbies in EU, and in my country, bu I always adjust my honesty to the second side of discussion.
O, did I mention that this is an add-on to my bank account, and I have the right to claim twice per year for the phone priced up to approx 1000EUR?
But, going back to the topic, EU law is binding in all EU countries. Furthermore, Samsung can put in the warranty the statement that: inserting the battery will void warranty. But - they HAVE to write as well: above does not affects your statutory rights.
And, they have to honor these rights. therefore if the country law states that the equipment is covered for 4 years - the seller will have to follow that.

spamtrash said:
In my case the policy says: (between other funny wording): accidental damage, water damage etc.
Therefore, I personally will play same fair game as the sellers and/or manufacturers: if my I9300 would have SDS, semi-death (with download mode available only, showing perfectly that I'm on custom), then, I will "accidentally" will forget to remove the phone from driveaway while taking back with my JAG, or, alternatively, I will give my fishes brilliant opportunity to call Nemo.
First, there is nothing common with the warranty, they will just replace it or repair.
I have no idea about the lobbies in EU, and in my country, bu I always adjust my honesty to the second side of discussion.
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well, I wouldn't call it "same fair game" or "adjusted honesty", I'd simply call it insurance fraud, payed for by honest customers. It has nothing to do with getting back at Samsung or the vendor...
spamtrash said:
But, going back to the topic, EU law is binding in all EU countries. Furthermore, Samsung can put in the warranty the statement that: inserting the battery will void warranty. But - they HAVE to write as well: above does not affects your statutory rights.
And, they have to honor these rights. therefore if the country law states that the equipment is covered for 4 years - the seller will have to follow that.
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regarding the EU directive in question Samsung can do whatever they want, since it applies to _sellers_, not to manufacturers

odoto said:
well, I wouldn't call it "same fair game" or "adjusted honesty", I'd simply call it insurance fraud, payed for by honest customers. It has nothing to do with getting back at Samsung or the vendor...
regarding the EU directive in question Samsung can do whatever they want, since it applies to _sellers_, not to manufacturers
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OK then, let's use same measure, and please explain to me what is the difference between (as you was keen to say) insurance fraud, and the warranty fraud by rooting the phone?
sorry, but in my insurance policy there is no such wording like: "except from intentional damage", where in the warranty it is clearly stated.
and of course this is contrary to your assumption from post #1, where you are mentioning custom roms, kernels etc. Wrong. If you have rooted the phone, your warranty is void, period.
If you're trying to hide it, it is a fraud, isn't it?
I definitely agree that Samsung have nothing to do with the phone. The purchase contract was made between the customer and the seller, therefore, seller is fully responsible for any equipment faults over the warranty period (which is much longer in UK, by the way).

spamtrash said:
OK then, let's use same measure, and please explain to me what is the difference between (as you was keen to say) insurance fraud, and the warranty fraud by rooting the phone?
sorry, but in my insurance policy there is no such wording like: "except from intentional damage", where in the warranty it is clearly stated.
and of course this is contrary to your assumption from post #1, where you are mentioning custom roms, kernels etc. Wrong. If you have rooted the phone, your warranty is void, period.
If you're trying to hide it, it is a fraud, isn't it?
I definitely agree that Samsung have nothing to do with the phone. The purchase contract was made between the customer and the seller, therefore, seller is fully responsible for any equipment faults over the warranty period (which is much longer in UK, by the way).
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I have to say I partially agree. Handing in your phone for warranty, although you know you did something that definitely voided the warranty, could be named fraud as well. But I would argue that it is "more okay" than insurance fraud in some way. In case you knowingly killed your phone yourself (lets say you opened it up and intentionally damaged a component), you are a "bad person" if you try to get it repaired under warranty. BUT in case your rooted phone died because the manufacturer screwed up, like with the SDS, you are free to hand it in for warranty in my opinion.
The difference I see is, that in case of a rooted phone your warranty is voided by a technicality that is far from reality. IF the damage done isn't related to you installing custom software, you would be covered otherwise. The problem is that the warranty does not distinguished between cases where root/custom software was the problem and those where it wasn't. Arguably it just isn't possible do to that, or it is just to expensive to trace whether software was the problem or not.
So trying to get warranty despite that is okay in my eyes, because it is trying to "right" a "wrong".
Insurance on the other hand is not, you can't argue you are getting back at Samsung or the place where you bought the phone by getting money from the insurance company you don't deserve. It is not hurting Samsung or the vendors, but other people who need that insurance.
(And in case the vendor sold the insurance to you as well: still not hurting the vendor, they usually just sell insurance contracts of third-party insurance companies)
Damn, didn't mean to get into a lengthy discussion about insurance fraud

odoto said:
I have to say I partially agree. Handing in your phone for warranty, although you know you did something that definitely voided the warranty, could be named fraud as well. But I would argue that it is "more okay" than insurance fraud in some way. In case you knowingly killed your phone yourself (lets say you opened it up and intentionally damaged a component), you are a "bad person" if you try to get it repaired under warranty. BUT in case your rooted phone died because the manufacturer screwed up, like with the SDS, you are free to hand it in for warranty in my opinion.
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Why? You shall NOT ROOT your phone, if you want to be honest. and, if anyone would have a residual amount of so-called honesty, after rooting - no one should even think about giving the phone to the service for warranty repair, period.
By the comparison: if you have used your TV set as the rain protection while on camp, I'd say that it would be not very honest to claim 3 dead pixels, huh?
And, you have presumably completely wrong info how the insurance works... read it, and then discuss (a tip: if I pay for the bank account which includes the insurance, if I put my moneys into the bank's account - guess who's paying for the insurance).
Contrary to above, it is sure that as Samsung's solely income is (in this case) by selling SGS's. Therefore, using your own argumentation, it is easily found that for any fraudulently rooted phone repair under the warranty - ALL buyers have to pay, because it is included in the purchase cost, which is paid by mass of the honest users, which even do not know about the phone's rooting possibility and consequences.
Of course, the above will be true unless you are not so naive to believe that Samsung did not included the repairs of some percentage of phones into this price.
Maybe are you thought that any warranty repair decreases the net Samsung's income? :laugh::laugh::laugh:

spamtrash said:
By the comparison: if you have used your TV set as the rain protection while on camp, I'd say that it would be not very honest to claim 3 dead pixels, huh?
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Of course not, because the rain (which is your fault... well, not the rain itself, but the exposure) did kill the device, not the dead pixels. But in case of a rooted phone that died because of a hardware issue, the manufacturer is the one who screwed up, regardless of the software changes you did. If a device dies because of pre-existing hardware issues, what is the difference between custom rom and stock from the manufactures perspective?
spamtrash said:
And, you have presumably completely wrong info how the insurance works... read it, and then discuss (a tip: if I pay for the bank account which includes the insurance, if I put my moneys into the bank's account - guess who's paying for the insurance).
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I agree I don't know for sure how your specific insurance works (how would I?), but I know how those normally work. It usually works like that: some company wants to offer their customers an additional insurance. But they don't have the knowledge to do it themselves, after all they are not an insurance company. So they delegate it to one. They pay the insurance company a fee for every device sold (or some sort of flat fee if it is not device-bound). In return the insurance company is liable for repair/replacement costs if the customer kills his phone. And if people are abusing that insurance, the insurance company has to increase the fees (obviously they don't wanna loose money). So the company who is paying that fee also has to increase prices for their consumers, because they don't wanna loose money as well.
So at the and all customers are paying for it. It always works like that, no company wants to loose money.
spamtrash said:
Contrary to above, it is sure that as Samsung's solely income is (in this case) by selling SGS's. Therefore, using your own argumentation, it is easily found that for any fraudulently rooted phone repair under the warranty - ALL buyers have to pay, because it is included in the purchase cost, which is paid by mass of the honest users, which even do not know about the phone's rooting possibility and consequences.
Of course, the above will be true unless you are not so naive to believe that Samsung did not included the repairs of some percentage of phones into this price.
Maybe are you thought that any warranty repair decreases the net Samsung's income? :laugh::laugh::laugh:
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True, of course. Like I described above the customers are always paying in the end (or switching to a different company).
BUT Samsungs repair costs are not higher because of rooting/custom software. If nobody would modify the software, Samsung would even have higher repair costs, because in that case they would have to pay for all repairs. If a portion of the repairs can be denied for whatever reason, they save money.
So the fact that some people modify the software does not add to Samsungs repair costs (except for the really rare cases where people actually fry there phone by overclocking all the way to the moon and back), but they still void there warranties, thus saving money.
But they are only saving that money by discriminating against custom software users, for no reason.
So it is not like all customers have to pay more because of custom software users claiming warranty. The contrary is true: at the moment all "normal" users are saving money due to custom rom users, because those get there warranty voided for no factual reason.
Of course Samsung (and other manufactures) state that there is a reason, that they would have higher repair costs because of custom software users. But I think that is a groundless claim, just made to safe money or because of missing knowledge. (I'm talking _hardware_ warranty here! Of course they would have higher costs if they would fix phones where people messed up the software). So because of the unfounded fear of manufactures that custom software users will kill lots of their devices, we get denied rights that all other users have. I'd call that discrimination.

Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty…  rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?

wshyang said:
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty…  rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
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Try hard bricking it, It can't be hard, purposely disconnect the cable when a PIT flash operation is in progress?
Off course I would rather take a chance that it may not break for MONTHS instead of it breaking and Samsung may not replace it.

wshyang said:
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty…  rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
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1. we have an idea what subsystem is likely causing the problem... that's all.
2. you _might_ be able to advance faster towards triggering the bug by doing a lot of write ops, but that is just a guess (and certainly not immediately)
3. chances are good your phone can live a long and happy life with a fixed firmware, even if it got the buggy chip
4. you would risk getting another mainboard with an affected chip...
5. there is always a risk of Samsung not accepting your claim (happened to some people here)
6. if your phone doesn't encounter SDS within a 2 year warranty period, it probably never will
7. don't do it! your would risk ending up without a phone now, to avoid a small risk of loosing your phone somewhere in the future. if you can't stand having a phone that might brick (what I understand), sell your phone (or get a refund if you still can)

wshyang said:
Just curious, now that we know what's causing the problem, is there a way to trigger a brick on my phone *immediately* and have them replace it with an updated motherboard while it is still in warranty…  rather than to have a ticking time bomb that may or may not go off and can potentially still fail just outside of warranty?
Will a zero wipe on /emmc do?
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Try it ... and let us know :laugh:
More seriously : thanks to odoto for this thread and for information on EU "law" limitations ..

philgalaxs3 said:
More seriously : thanks to odoto for this thread and EU "law" limitation ..
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I know what you you meant, but that sounds almost like the EU law limitations are my fault

odoto said:
I know what you you meant, but that sounds almost like the EU law limitations are my fault
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Corrected , hope that sounds better. Sorry for my poor english .... und danke sehr :good:

AW: some thoughts on warranty, custom roms and SDS
I just thought it was funny
And your English seems totally okay, no worries

odoto said:
Of course not, because the rain (which is your fault... well, not the rain itself, but the exposure) did kill the device, not the dead pixels. But in case of a rooted phone that died because of a hardware issue, the manufacturer is the one who screwed up, regardless of the software changes you did. If a device dies because of pre-existing hardware issues, what is the difference between custom rom and stock from the manufactures perspective?
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Very simple. Please write here procedure for overclocking without the root, and I will tell that you're right immediately.
odoto said:
I agree I don't know for sure how your specific insurance works (how would I?), but I know how those normally work. It usually works like that: some company wants to offer their customers an additional insurance. But they don't have the knowledge to do it themselves, after all they are not an insurance company. So they delegate it to one. They pay the insurance company a fee for every device sold (or some sort of flat fee if it is not device-bound). In return the insurance company is liable for repair/replacement costs if the customer kills his phone. And if people are abusing that insurance, the insurance company has to increase the fees (obviously they don't wanna loose money). So the company who is paying that fee also has to increase prices for their consumers, because they don't wanna loose money as well.
So at the and all customers are paying for it. It always works like that, no company wants to loose money.
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So what is the difference between the warranty?
odoto said:
True, of course. Like I described above the customers are always paying in the end (or switching to a different company).
BUT Samsungs repair costs are not higher because of rooting/custom software. If nobody would modify the software, Samsung would even have higher repair costs, because in that case they would have to pay for all repairs. If a portion of the repairs can be denied for whatever reason, they save money.
So the fact that some people modify the software does not add to Samsungs repair costs (except for the really rare cases where people actually fry there phone by overclocking all the way to the moon and back), but they still void there warranties, thus saving money.
But they are only saving that money by discriminating against custom software users, for no reason.
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It seems that you did not understood the rules at all. Therefore, just short comparison:
INSURANCE: someone is paying additionally to the price of unit to be covered against unintentional, caused by lack of care, or ANY OTHER DAMAGES, unconditionally.
WARRANTY: You are purchasing the Unit for a price, in which the free repair is covered conditionally, if you are obeying the T&Cs of warranty. It is your choice if you will, but, INTENTIONAL void of the warranty by rooting and then trying to hide it is a fraud.
Comparing to the cars, you can have comprehensive insurance, yes? This is your free will to buy it. and, you have the car warranty. If you are honest, would you claim the corrosion caused by driving your car on a seaside on the background of warranty or insurance? Looking at your posts, you probably would call the insurer aproach a fraud, same time cleaning mud, alga and fishes and shouting that your car never has been contacted with salt water and this ugly dealer have to repair it under the warranty.
Once again, this is your choice: apply warranty T&C's and then claim on base of such, or buy the additional insurance and do whatever you want.
odoto said:
So it is not like all customers have to pay more because of custom software users claiming warranty. The contrary is true: at the moment all "normal" users are saving money due to custom rom users, because those get there warranty voided for no factual reason.
Of course Samsung (and other manufactures) state that there is a reason, that they would have higher repair costs because of custom software users. But I think that is a groundless claim, just made to safe money or because of missing knowledge. (I'm talking _hardware_ warranty here! Of course they would have higher costs if they would fix phones where people messed up the software). So because of the unfounded fear of manufactures that custom software users will kill lots of their devices, we get denied rights that all other users have. I'd call that discrimination.
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Once again: please give me an example of overclocking without the root, first.
Secondly, you have of course the right to disagree with the T&Cs of warranty. It is very simple: do not buy the product, which is related with unacceptable by you warranty terms. You have even wider choiche: you can buy it and you have the free will to ignore T&C's. The fraud starts when you're voiding knowingly these T&C's, and then you are trying to use (violated by you) warranty.
Third, of course you can call it discrimination, but the manufacturer and seller has right to set the purpose of the device. This is not discrimination, but the AGREEMENT between the customer and seller/manufacturer. Same way you will most likely call discrimination the fact that most of manufacturers are putting the water damage indicators to their devices. (Funny thing by the way, years ago it was no such things in phones. But amount of people like you, who submerged their units into water and then claimed it under the warranty - enforced the manufacturers to do it).
As I said above, your screams are like: I have bought a BMW, then I tried to reach my friend in a yacht in the middle of harbor in it, but it become rusty in result, therefore I need it repaired under warranty.
Finally, I think that you should read the Chainfire's statement related to it on his portal.

Using root should/must not void warranty on Smartphones

Today's smartphones are as good as PCs. Does using root on computers void warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
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Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html

Should've gone in the general section mate, good info though.

tuxonhtc said:
Should've gone in the general section mate, good info though.
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Click to collapse
I couldn't decide. I thought that it was a trouble for us
Can mods move this thread to the General Section please?

Just noticed this post when i was updating a friends note 2 and rooting in the EU does not void your warranty. This is general knowledge and good to be in the EU

It voids warranty bcuz u can accidentally brick it and that would be ur fault not thiers.
Sent from my GT-N7100 using xda app-developers app

Good info but thread needs to be moved to general info request a mod to move this thread
Sent from my GT-N7100 using xda premium

mezo91 said:
It voids warranty bcuz u can accidentally brick it and that would be ur fault not thiers.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
How will rooting your phone brick it??
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker
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Let's just say these are saftey measures of a company.
You bought the phone for the hardware and software made by Samsung. It's a form of giving credit.
Experimenting with the phone outside of Samsung circumstances is your own decision.

Simone said:
Let's just say these are saftey measures of a company.
You bought the phone for the hardware and software made by Samsung. It's a form of giving credit.
Experimenting with the phone outside of Samsung circumstances is your own decision.
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Click to collapse
Completely irrelevant. The law is the law, and the law allows you to root in the EU without affecting any warranty.

FloatingFatMan said:
Completely irrelevant. The law is the law, and the law allows you to root in the EU without affecting any warranty.
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I see.

irishpancake said:
How will rooting your phone brick it??
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Click to collapse
The only "problem" with rooting is that it potentially allows dumb users to do dumb things - such as overclocking beyond the acceptable level for your processor, or flashing a radio from a completely different device.
Regards,
Dave

This is actually an awesome thing to know. Thanks, OP.
I never rooted or flashed my note 2 because I was afraid to lose my warranty and have to pay the repair or buy another phone if something unlucky happened. This one isn't cheap. But I always had the feeling that I was not taking real advantage of my note 2 and now I think I will. Again, thanks.

You shouldn't be too sure that your warranty wouldn't be void , i know many places where you won't get any warranty due to being rooted, don't take this to granted as its "not a law" its also carrier/reseller that makes these decissions. they probably know what your doing if your rooting (basically i know that they know that i know) but lets say i bought a phone and they told me that i wasn't able to "upgrade" to a newer firmware due to the warranty being void. again i wouldn't take this as granted that i would get my warranty. as of its not anything i can say its the law. its not only the law. its samsung/resellers decision not government law.
Regards

It comes down to whether the repair centre can prove that rooting is the cause of the problem. I.e if a fried cpu is the issue, and they find that the cpu is overclocked.
Sent from my GT-N7100 using Tapatalk 2

LastStandingDroid said:
You shouldn't be too sure that your warranty wouldn't be void , i know many places where you won't get any warranty due to being rooted, don't take this to granted as its "not a law" its also carrier/reseller that makes these decissions. they probably know what your doing if your rooting (basically i know that they know that i know) but lets say i bought a phone and they told me that i wasn't able to "upgrade" to a newer firmware due to the warranty being void. again i wouldn't take this as granted that i would get my warranty. as of its not anything i can say its the law. its not only the law. its samsung/resellers decision not government law.
Regards
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Wrong. It IS the law, in Europe. Outside of there you're likely screwed, but in Europe, consumers are protected. If they try to deny your rights, you can sue them into oblivion and are guaranteed a win, with all costs covered.

FloatingFatMan said:
Wrong. It IS the law, in Europe. Outside of there you're likely screwed, but in Europe, consumers are protected. If they try to deny your rights, you can sue them into oblivion and are guaranteed a win, with all costs covered.
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Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom

LastStandingDroid said:
Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
Click to expand...
Click to collapse
Your not thinking it's the law has no bearing at all on the law in the EU. If you're outside the EU. well, that's different.

LastStandingDroid said:
Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
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Click to collapse
Sweden is in the EU, and as such they are required to follow EU law. I'm from Norway, which is not in the EU, and we still follow the same warranty regulations (they are actually even more lenient)
Sent from my GT-N7100 using Tapatalk 2

Unfortunately I'm not in the EU.
In the past I went to the consumer court several times and I always won.
Even once I sued shoe company Nike and I got my money back even though I wore them for 2 months.
You must not forget!
Company's policy is not a law! They can't indicate anything to you that is not in the law. They cannot force you to obey their policies.
Company and you must obey the laws.
You have to be ready to fight against them on the customer court
You have to be well prepared. You must know the customer law.
And for the last, you have to be right. Do not waste your time for trying to get warranty for your liquid damaged device or broken screen

FloatingFatMan said:
Your not thinking it's the law has no bearing at all on the law in the EU. If you're outside the EU. well, that's different.
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last time i checked sweden was in EU but i can see if i can get my phone which has warranty to see if they will fix it,
its rooted but the root isn't caused by rooting it (Manufucator fault) has been since we got it, but i've never heard anyone getting their phone fixed if they have root. idk i can try.

[Q] Advice regarding root

Hey guys. Couple of quick questions. Cant seem to find the answer im after anywhere.
1. Is there any way of rooting my note without voiding warranty?
2. I found this guide which states that this method will not void warranty
http://www.ibtimes.co.uk/articles/5...3-lte-n9005-root-prerooted-stock-firmware.htm
However. The firmware they have linked to is this one 'SM-N9005XXUBMI7-ROOTED-KNOX_FREE.rar'
My baseband version is n9005XXUBMI6
My build number is JSS15J.N9005XXUBMI7
Will that firmware be compatible with my device. Really appreciate your help guys. Apologies if its all a bit noobish:silly:

Any tampering will trigger the counters and in turn, void your warranty. I emailed Samsung to see if triggering the Knox counter alone is enough to refuse a warranty repair and they confirmed that indeed it does.
Sent from my SM-N9005 using Tapatalk 4

Here's my question. Do these other root methods work with sprints note 3?
Sent from my SM-N900P using XDA Premium 4 mobile app

Consumer statutory rights
RavenY2K3 said:
Any tampering will trigger the counters and in turn, void your warranty. I emailed Samsung to see if triggering the Knox counter alone is enough to refuse a warranty repair and they confirmed that indeed it does.
Sent from my SM-N9005 using Tapatalk 4
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In the UK, Samsung as the manufacturer may well be able to deny a consumer any rights which it has offered (such as a special Samsung manufacturer's warranty) where such rights are additional to the customer's statutory rights under the Sale of Goods Act 1979, the Supply of Goods (Implied Terms) Act 1973, the Unfair Contract Terms Act 1977, and the Supply of Goods and Services Act 1982.
However, neither Samsung nor the retailer can remove your statutory rights as a consumer against the retailer (including to ask for a repair or a refund) in relation to a product which you bought from a retailer. I very much doubt that Samsung will have said in its email to you that you will lose your statutory rights, though it may legitimately have said its own warranty would be invalidated by flashing alternative firmware. In brief, if there is an underlying fault in the product not caused by any change you have made to it, in the UK at least you may still have a perfectly good right to a repair or refund (perhaps only partial, depending on circumstances of the fault), whatever the status of the manufacturer's warranty.
For a useful layman's summary of UK position, see http://www.oft.gov.uk/shared_oft/738369/738375/OFT002_SOGA_explained.pdf.

dxzh said:
In the UK, Samsung as the manufacturer may well be able to deny a consumer any rights which it has offered (such as a special Samsung manufacturer's warranty) where such rights are additional to the customer's statutory rights under the Sale of Goods Act 1979, the Supply of Goods (Implied Terms) Act 1973, the Unfair Contract Terms Act 1977, and the Supply of Goods and Services Act 1982.
However, neither Samsung nor the retailer can remove your statutory rights as a consumer against the retailer (including to ask for a repair or a refund) in relation to a product which you bought from a retailer. I very much doubt that Samsung will have said in its email to you that you will lose your statutory rights, though it may legitimately have said its own warranty would be invalidated by flashing alternative firmware. In brief, if there is an underlying fault in the product not caused by any change you have made to it, in the UK at least you may still have a perfectly good right to a repair or refund (perhaps only partial, depending on circumstances of the fault), whatever the status of the manufacturer's warranty.
For a useful layman's summary of UK position, see http://www.oft.gov.uk/shared_oft/738369/738375/OFT002_SOGA_explained.pdf.
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That is interesting to know, but from the retail side of things, all they'll do is send the faulty item to the manufacturer for the assessment and repair, so won't they just tell "us" to jog on as soon as they see the counters, statutory rights or not? I'll copy the text from their reply into this post in a mo. Admittedly I'm not really wide to the ins and outs of the political side of all of this.
This is the reply I got from Samsung when I asked whether just triggering the Knox counter alone would void the warranty.
-----------------------------
Customer reference number:**********
Please quote your customer reference number when contacting Samsung*
Email response ID:**********
Dear *********
Thank you for contacting Samsung Customer Support.*
I am sorry you are experiencing issues with the information for your Samsung Galaxy Note 3. I can understand why you would like confirmation of your warranty status on the device.*
Any form of rooting the device will void the warranty on your handset. This includes both hardware and software warranty.*
You can read more information about our warranty policy at the following link:*
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY*
If there is anything else we can help with, please let us know.*
Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page.*
Kind regards,*
Louise*
Online Support Team*
SAMSUNG Customer Support Centre*
Sent from my SM-N9005 using Tapatalk 4

I really think this is BS. This is Android and is it known that we love root and testing new things on our devices.
I have not had an Android device long without root! Going on 4 days with this Note 3 and just biting my fingers wondering if I should just root.

@dxzh is right but it's a matter of evidence. They will no doubt try to link the root to the fault you're claiming for. It will be up to you to show they are unrelated.
What is more interesting but hasn't yet been tested in UK law is the question of whether the devices should be capable of root without voiding the warranty for a consumer. That question is much more interesting, patricularly where they are using an open source OS and they release the kernel source for it.
Sent from my SM-N9005 using Tapatalk 4

RavenY2K3 said:
That is interesting to know, but from the retail side of things, all they'll do is send the faulty item to the manufacturer for the assessment and repair, so won't they just tell "us" to jog on as soon as they see the counters, statutory rights or not? I'll copy the text from their reply into this post in a mo. Admittedly I'm not really wide to the ins and outs of the political side of all of this.
/
Any form of rooting the device will void the warranty on your handset. This includes both hardware and software warranty.*
You can read more information about our warranty policy at the following link:*
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY*
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Click to collapse
In brief, it is the responsibility of the retailer to sort out repairs or refunds for defective products under UK consumer law. If the problem with the product is not caused by the consumer, then the consumer may well have a good case against the retailer. The retailer's statutory obligations are not likely to fall away if the consumenr simply flashes new firmware which causes no damage to the product.
The link given by Samsung seems to be a general description of the additional manufacturer's warrany and how to claim under it, not the detailed wording of the warranty itself. Digging out my old SGS2 manufacturer's warranty card received from Samsung in the box, there is at the end a typical statement that:
"This warranty does not affect the consumers statutory rights nor the consumers rights against the dealer from their purchase/sales agreement."
While the manufacturer's additional warranty set out on the warranty card (or wherever) on whatever terms it chooses may be lost by rooting, etc, I would take some comfort knowing that the important and valuable statutory rights a consumer has under the relevant local legislation, in the UK at least, subsist independently, primarily against the retailer. The consumer does not even need to go looking for the wording mentioned above in the manufacturer's warranty as, whether it is there or not, is not relevant to the continued existence of your statutory rights against the retailer.
From a retailer perspective, the obligations which they have to the consumer will depend on the circumstances. For example:
- if there was an underlying fault (such as duff pixels or a defective switch unconnected with the software loaded onto the device) or the device was not "fit for its purpose" or it was misdescribed, then the retailer (not its distributor or Samsung) is the one under an obligation to arrange a repair or refund in accordance with the legislation, irrespective of any manufacturer's warranty.
- if the problem is caused by the consumer dropping the phone or frying the CPU by overclocking it, then that is a matter not typically protected by the legislation. In this type of circumstance the loss of the additional rights might be significant, perhaps because additional accidental damage cover offered with the phone in the form of a warranty or insurance is invalidated or has exclusions linked to the modification of the device. However, even then the consumer's position may not be completely hopeless if:
** a term dening the warranty or insurance could be deemed unfair under UCTA 1977 (or similar legislation) - for example, it might be unfair to be denied accidental damage coverage for damage caused by dropping a phone in water if the reason coverage is denied is simply because the phone had been previously rooted. Warning: this type of claim based on unfairness though is not an ideal path to follow as outcome is uncertain (given legal judgement call) and journey there likely to be time-consuming; or
** a retailer (or the repairer on its behalf) does not associate revisions to the firmware with the problem resulting in the claim or chooses not to enforce the exceptions for some reason (eg the retailer is nice, incompetent, values ongoing relationship, has better things to do than argue, etc).
The OFT guide to the position of a UK retailer (http://www.oft.gov.uk/shared_oft/738..._explained.pdf) mentioned in my earlier post seems to be informative and written in plain English and gives, I believe, a really useful indicator of the grounds for returning goods for repair or refund in the UK and of a few extra rights a consumer might have when buying remotely - many of these rights will exist in a similar form throughout the EU, though implemented in a different way. Whether or not the average high street employee of the retailer in the UK is aware of the obligations of the retailer is a bit of a lottery, but someone in its head office will be and it is to the head office that the consumer may have to turn if the store itself is unhelpful. Fortunately in the UK at least, it is not generally the consumer's problem as to how the retailer sorts out with its distributor or the ultimate manufacturer (in this case Samsung) which of the retailer, distributor or manufacturer ultimately pays for the repair or refund where there is a good statutory claim.

dxzh said:
In brief, it is the responsibility of the retailer to sort out repairs or refunds for defective products under UK consumer law.
Click to expand...
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Thank you for that thorough explanation, well see what happens if it dies before I get the Note 4
Sent from my SM-N9005 using Tapatalk 4

dxzh said:
However, neither Samsung nor the retailer can remove your statutory rights as a consumer against the retailer (including to ask for a repair or a refund) in relation to a product which you bought from a retailer. I very much doubt that Samsung will have said in its email to you that you will lose your statutory rights, though it may legitimately have said its own warranty would be invalidated by flashing alternative firmware. In brief, if there is an underlying fault in the product not caused by any change you have made to it, in the UK at least you may still have a perfectly good right to a repair or refund (perhaps only partial, depending on circumstances of the fault), whatever the status of the manufacturer's warranty.
For a useful layman's summary of UK position, see http://www.oft.gov.uk/shared_oft/738369/738375/OFT002_SOGA_explained.pdf.
Click to expand...
Click to collapse
dxzh said:
In brief, it is the responsibility of the retailer to sort out repairs or refunds for defective products under UK consumer law.
Click to expand...
Click to collapse
As you said, Samsung can legally choose to take NOTHING to do with you unless you bought the phone from them directly. The retailer is solely responsible for repair or replacement of faulty goods. In terms of liability, the manufacturer's involvement is incidental, as often they're best-placed to provide repair services. Of course, the manufacturer *may* choose to intervene and repair a product at their expense as a customer service gesture.
Good link, it could come in handy! Thanks!
RavenY2K3 said:
Any form of rooting the device will void the warranty on your handset. This includes both hardware and software warranty.
Click to expand...
Click to collapse
Again, warranty is not the same thing as invoking your statutory rights under the sale of goods act. It may well be the first point of call that your phone goes for warranty repair and is denied. The next step is to escalate the issue from routine warranty service to a you seeking redress under the relevant statutes.
This process can take months. To be honest, my personal opinion is that you're better threatening to stop paying contracts than threatening legal action, the latter means they'll probably refuse to talk to you from that point on and you'd have to liaise with their legal department. By that point you could be heading for the small claims court (as your next logical step) which isn't necessarily a bad thing but it does have some initial outlays. I think it would be preferable to get a resolution from customer services rather than a court.
Source: I've worked for a major retailer and been involved in two cases in small claims court (the customers lost both!). Also, I got a reasonable resolution once with a rooted HTC that T-Mob's repair centre refused to fix.

I say hell with them! I going to root mine. Cant stand having so much bloat on my stuff. Besides, without root is like having no eyes!

[Q] Repair rooted S5

I've just had an email from Samsung saying they are refusing to repair my < 6 month old S5 because it is rooted.
The problem it has is the USB cover has come off. My reading of Directive 1999/44/CE article 5;
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
is that they have to prove that rooting the phone caused the flap to fall off if they want to void my warranty.
Am I correct or are they right in being able to refuse to repair out of hand a physical problem because of a software change?
TBH I can probably repair it with a dab of superglue but they've annoyed me. In the past they've repaired my rooted S3 with a custom ROM. They did reload an official ROM though.

potatochip said:
I've just had an email from Samsung saying they are refusing to repair my < 6 month old S5 because it is rooted.
The problem it has is the USB cover has come off. My reading of Directive 1999/44/CE article 5;
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
is that they have to prove that rooting the phone caused the flap to fall off if they want to void my warranty.
Am I correct or are they right in being able to refuse to repair out of hand a physical problem because of a software change?
TBH I can probably repair it with a dab of superglue but they've annoyed me. In the past they've repaired my rooted S3 with a custom ROM. They did reload an official ROM though.
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They are hiding behind their terms of warranty allthough rooting has absolutely nothing to do with a defective usb cover. I would call them again to point out the EU law ie the mentioned Directive again and you are considering taking them to court if they don`t fix this issue.

You would have been better to pursue warranty through your carrier, rather than with Samsung directly. Most carriers don't care about Knox or rooting. However, as you found Samsung's policy is to deny warranty claims if there is evidence of rooting or the Knox bit is incremented.
EU legislation basically says that they can't arbitrarily deny warranty claims unless they can demonstrate that your rooting caused the defect. In short they are ignoring the directive unless you force the issue. You should prevail if you fight them on this. Do an in depth Google search to find out how others have fought Samsung on this issue, which public organizations can assist you and so forth. If you have insurance or access to low cost legal services, get a lawyer to write Samsung a letter that they are in contravention of EU legislation.
.

fffft said:
You would have been better to pursue warranty through your carrier, rather than with Samsung directly. Most carriers don't care about Knox or rooting. However, as you found Samsung's policy is to deny warranty claims if there is evidence of rooting or the Knox bit is incremented.
EU legislation basically says that they can't arbitrarily deny warranty claims unless they can demonstrate that your rooting caused the defect. In short they are ignoring the directive unless you force the issue. You should prevail if you fight them on this. Do an in depth Google search to find out how others have fought Samsung on this issue, which public organizations can assist you and so forth. If you have insurance or access to low cost legal services, get a lawyer to write Samsung a letter that they are in contravention of EU legislation.
.
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I tried my carrier (EverythingEverywhere) initially and they told me to go through Samsung direct. TBH I didn't realise it would be an issue as it never has been in the past with my old rooted S3. I'm having fun pursuing this though. I've found the relevant bit of EU Directive 1999/44/CE and have quoted it at them and asked them to be specific as to why it does not apply in this case. They seem to think their warranty agreement trumps the EU law.
As it's less than six months old I shouldn't even have to prove that the rooting didn't cause the problem. I'm unsure how rooting might cause the USB cover to drop off anyway.

potatochip said:
I shouldn't even have to prove that the rooting didn't cause the problem. I'm unsure how rooting might cause the USB cover to drop off anyway.
Click to expand...
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You are approaching this wrong unless you are looking for a new hobby. Samsung is not amenable to logic and reason. They are not going to reply, Oh sorry, we read the directive and clearly you're right, we need to honour your warranty. They know that they are flouting the directive. They also know that they will prevail in most cases because they can wear down most individuals to the point that it's hardly worth pursuing.
Realize that Samsung is following an internal policy to deny your claim. They will only capitulate after you convince them that you are too stubborn to drop the matter. Having a law firm or public agency call their bluff would demonstrate that resolve far more effectively than any half dozen letters you could write yourself. Pursuing it yourself, especially if you appeal to logic rather than strength just portends a slower resolution.
.

fffft said:
You are approaching this wrong unless you are looking for a new hobby. Samsung is not amenable to logic and reason. They are not going to reply, Oh sorry, we read the directive and clearly you're right, we need to honour your warranty. They know that they are flouting the directive. They also know that they will prevail in most cases because they can wear down most individuals to the point that it's hardly worth pursuing.
Realize that Samsung is following an internal policy to deny your claim. They will only capitulate after you convince them that you are too stubborn to drop the matter. Having a law firm or public agency call their bluff would demonstrate that resolve far more effectively than any half dozen letters you could write yourself. Pursuing it yourself, especially if you appeal to logic rather than strength just portends a slower resolution.
.
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Click to collapse
Well I do need a hobby...
If my phone was dead I'd be worried but given that it is actually just missing a flap; and I've survived 16 years of having a mobile without a USB cover, then I don't mind playing along and seeing how far they will go to deny liability.
Once I'm bored of that I guess Trading Standards or the CAB might be able to help. Trading Standards have been helpful to me in the past.
It just pisses me off that they can be such dicks; it's a two minute job to fix the problem and this has never been a problem in the past.