Database Users

My phone is dropping SMSs... I get them, but they're not there.

I've owned my Rogers Dream (rooted, no custom ROM) for a couple of weeks now - this bug has been around since the start but it's getting worse these days and it's really starting to bother me.
Basically what happens is I'll get the notification for a text message. I can see the summary in the notification bar (with the new message), but when i open a messaging app (the default one or Chomp) the message won't be there. SMS Popup will also just display the previously most recent SMS in the conversation.
It seems like the system just isn't saving the message. Besides for the notification (which disappears after i clear), it's as if I never got the message. It kind of sucks...
My searching skills came up with nothing so i'm wondering - has this happened to anyone else - any idea what the reason could be - please let me fix this.
Thanks!

Well blyn100, interesting you should point this flaw out. I have a similar issue, but so far only 1 contact has given me this same summary with no msg. Trying to figure out the source of this problem, right now I have one suspicion. A few times, i think i received these msg's after being in a no service area. I am curious if this might be a possibility for you?
Also, I have similar phone setup as you, ie same stock Rogers ROM, obviously since no choice...yet.

i have the same issue
i had a thread started, but no response yet as to how to fix this
http://forum.xda-developers.com/showthread.php?t=542178&highlight=SMS+issue
but now it seems like more and more ppl are having this issue (or it is more apparent)
its the same with Chomp, handcent, even the native app

Looks like this is mostly just a Rogers issue then?
Most of mine are occuring when I have pretty good reception, so I think i can confirm that that's not it.
Proccessor usage / avaiable RAM is what I'm leaning towards though. I might try uninstalling the virtual keyboard to free up some RAM and see if it helps anything.
Or just a bug in the stock ROM. Seems like for this to happen, the network is sending the message to the device and the device just forgets to save it, but confirms to the network that it got it. Still, i have a hard time believing a problem like this would suddenly appear for the Rogers build.
I had like 3 dropped ones last night, it's starting to get really annoying.

Are you sure it's not the timestamp bug? Look further up in your conversation to see if SMS' have been inserted there.

hellfenix said:
Are you sure it's not the timestamp bug? Look further up in your conversation to see if SMS' have been inserted there.
Click to expand...
Click to collapse
Yup, i checked all of the conversations, this isn't the case for any of them.

I had this issue on my T-Mobile G1 with the Rogers' ROMs. But I haven't had issues with Cyanogen builds...

MR 1.56 Update - Still losing SMS Msgs

Just thought I'd ask, I've upgraded to the latest Maintenance Release 1.56 and I am still loosing SMS messages. I don't get very many compared to most people, but today someone sent me a multi-part messages. I got parts (1/3) and (2/3) but never got (3/3) this is the same type of issue I was experiencing before the upgrade too.
I was curious is anyone else having these issues? The MR mentioned that it fixed an issue where SMS were not received due to FULL memory but I seriously don't that my phone memory is full, unless it's referring to more of a buffer, in which case it's apparently still not fixed.
Thanks

I had my phone off for about 1.5 hours while testing fresh rom 0.5 and received 13 texts when I turned it back on. None were missed.

no problems here

izanagi said:
Please figure out how to spelling losing.
Sorry, I know it's insubstantial but it's early, I haven't had any coffee and that's one of those distinctions that shows you're an idiot, like to, too and two.
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Click to collapse
Yes I guess it is early I've fixed it now perhaps you could contribute your input on whether your getting all your txts? Thx!

I just had a friend send me a "long" 3 part txt all it send each part he ended with "END 1" "END 2" "END 3" based on character count. I only got parts 1 and 2.

Hah, sorry for being harsh.
Anyway, I haven't had any SMS problems both before and after the update. I've a friend in another state who has, however, and I believe after the update things were fixed.
Biggest plus in the update (and why I went through the hassle of leaving MoDaCo for Fresh) is the stereo sound output. I cant believe I didn't notice it was only sending mono sound.

izanagi said:
Please figure out how to spelling losing.
Sorry, I know it's insubstantial but it's early, I haven't had any coffee and that's one of those distinctions that shows you're an idiot, like to, too and two.
Click to expand...
Click to collapse
That was a pretty jerk comment... especially considering you yourself had a typo in your response. Keep it civil please.

SMS Problem Solved

For everybody there is update now available on HTC website to solve the probelm of SMS's getting delayed in the out box.
http://www.htc.com/europe/SupportViewNews.aspx?dl_id=812&news_id=407
This update for HTC HD2 messaging lets you reach out to your friends and family with instant notifications. Keeping in touch has always been very important, and this update delivers just that: fast and reliable SMS messaging.

Sorry I think this has been posted already

Thanks for the repost then, because I missed the original.

jeremy_norbury said:
Thanks for the repost then, because I missed the original.
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Me too, thanks.

jeremy_norbury said:
Thanks for the repost then, because I missed the original.
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Click to collapse
likewise. this is much appreciated. Short and to the point, without having to trawl through a massive post

Thanks! I didn't see the other post either

For all we know this fix does nothing to address the sending problem. We have zero confirmation that it does anything.

Noam23 said:
For all we know this fix does nothing to address the sending problem. We have zero confirmation that it does anything.
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Click to collapse
Correct. We have zero confirmation that it either fails or succeeds. Why not join in with the other people trying it to find out?
It took me a couple of weeks from first getting the phone, to getting the SMS problem. Then, after the ROM 1.48 upgrade I didn't have the problem for a few days.
All my SMS since installing the fix have been sent, and I've received an appropriate amount back, so I can confirm that my SMS is currently 100% working. Whether it will work as well next week, I can only tell you then.

johncmolyneux said:
Correct. We have zero confirmation that it either fails or succeeds. Why not join in with the other people trying it to find out?
It took me a couple of weeks from first getting the phone, to getting the SMS problem. Then, after the ROM 1.48 upgrade I didn't have the problem for a few days.
All my SMS since installing the fix have been sent, and I've received an appropriate amount back, so I can confirm that my SMS is currently 100% working. Whether it will work as well next week, I can only tell you then.
Click to expand...
Click to collapse
Ok I have confirmation:
This fix does *nothing* to fix the sending problem.
It's easy for me to see this because unlike other people the sending problem happens for me 100% of the time.
Back to disabling HTC Messaging...
I would like to brake the neck of the PR guy who wrote this crap:
This update for HTC HD2 messaging lets you reach out to your friends and family with instant notifications. Keeping in touch has always been very important, and this update delivers just that: fast and reliable SMS messaging.
Click to expand...
Click to collapse
I would like to reach out to his heart and rip it apart !

Noam23 said:
I would like to brake the neck of the PR guy who wrote this crap:
I would like to reach out to his heart and rip it apart !
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Click to collapse
Hmmm.. okay. I'm pretty damn sure the "PR guy" doesn't deserve to be killled for that, but I could be wrong.

Noam23 said:
It's easy for me to see this because unlike other people the sending problem happens for me 100% of the time.
Click to expand...
Click to collapse
Then how can you confirm this fix doesn't work? Maybe you have an other problem. I only heard people telling that they can't send messages occasionally, that's quite different from 100% of the time.

i never had problems before but i've installed this fix anyway, haven't noticed any difference,
the slow loading of conversation sms is still there, hope they fix that soon
for anyone who is having an issue, i suggest starting fresh with the fix, try it see if it works

Noam23 said:
Ok I have confirmation:
This fix does *nothing* to fix the sending problem.
It's easy for me to see this because unlike other people the sending problem happens for me 100% of the time.
Back to disabling HTC Messaging...
I would like to brake the neck of the PR guy who wrote this crap:
I would like to reach out to his heart and rip it apart !
Click to expand...
Click to collapse
You should calm down, there is nothing wrong with the PR. Every company does that. Don't expect a hotfix which will solve your particular problem. Others don't have.

mox123 said:
i never had problems before but i've installed this fix anyway, haven't noticed any difference,
the slow loading of conversation sms is still there, hope they fix that soon
for anyone who is having an issue, i suggest starting fresh with the fix, try it see if it works
Click to expand...
Click to collapse
That's annoying. Especially considering some users are reporting no problems with older versions of the msging ap installed. It shouldn't be particularly difficult to load a lot of plain text.

For what it's worth, the situation with slow loading of conversations got worse for me with the fix. I only had two contacts where it was slow, after applying the fix it's most (if not all) contacts. I've never had the sending bug, so can't say anything about it. Uninstalled the "fix" for now.

Maybe it was a fix for the number instead of letters when yo have had a longer sms conversation all of a sudden you got only numbers instead of letters.
To solv I have to change keyboard and then type some and then change it back to get letters again.
Is it just me who have had this problem?

These are my issues: I need to decide today when I return of keep the HD2 :(

Hello XDA Team,
Firstly, I want to say a huge thanks to the contributors of this forum as I've silently benefitted from your work over the past year on my previous phone, i900 Omina. Unsurprisingly I'm one of the many people who was tempted by the HD2 as it's effectively everything I always wished the Omnia would be - in principle.
So, I received my HD2 last Tuesday (direct from T-Mobile) and my number was ported from Vodafone on Thursday. After using the phone for a weekend I arranged an exchange as I believed my handset was faulty due to the crackling and resonating sounds from the earpeice. When I searched online I didn't find anyone with a similar complaint so I assumed mine was faulty. The replacement arrived on Tuesday and it's exactly the same, only this time the bottom row of buttons isn't a good a fit as on the first. Small issue that one and not really a deal breaker. A bit more searching and this time round I found the lists of post from people with the same sound quality complaints.
The issues I have with this phone are:
1) The crackling speaker - resonating to people's voices.
2) The SMS functionality, slow loading of messages and formatting bugs with the date stamp for one message overlapping the previous message in a thread, changing text size doesn't apply to every text in a thread.
3) The Contacts app freezes everytime I make a change to a contact, rendering the phone useless for about 30 seconds after each change. This includes when I add someone to the favourites list in Sense.
4)Random slow downs of Sense when hardly anything is running in the background (just Comm Manager)
5) The camera, even with the hotfix still has reddish/pinkish colouring to the middle of the picture
6) videos I recorded with the HD2 won't play on the HD2!!! Eh? What's going on there?????
Now I can accept software issues as I know these will be fixed eventually. My Omnia was a much better phone after a year of owning it than when it was first delivered almost solely down to ROM updates. However I am genuinely concerned that the speaker crackling is a hardware fault and not software, hence never going to improve.
Which brings me to my dilemma. I bought this phone from T-Mobile, which means I have a 7 working day period to return the phone and cancel my contract with no penalty. Today is the last day of that period, so I need to decide today whether to return the phone or to percevere.
I'll add a bit of balance to the dilemma by listing the things I love about the phone, which ultimately are the reasons which I would want to keep it if the issues could be fixed:
1) The screen the screen the screen!!!!!
2) Facebook integration with contacts
3) Great web browsing
4) Good music player & 3.5mm headphone jack
5) 3G, HSDPA and WiFi
6) WinMo so easy to sync with work Outlook and keep my Omnia contacts and SMS history.
7) Slim design, easy to pocket.
There you go, I have until the end of today to make my decision. I honestly don't know what I would replace the HD2 with IF I do decide to return it for good but 18 months if a long time to be using a phone which is supposed to be state of the art but stuggles with some of the fundamental jobs of a mobile phone.
Thanks for your time
DC.

Send it back.
I've had one now for over a month and it's great.
I don't have any of the problems you have.
I did have a slight pink tinge when I focussed at close range on a white sheet. But with the recent hotfix that is much improved. Anyway, I don't often photo white sheets !
I also don't video at all so tried your problem and I can confirm it's super simple to video and then playback (it's offered as an option after the recording is stopped).
I would send it back and ask for a new one and insist on an updated ROM.

Cheesy Dave said:
I've had one now for over a month and it's great.
I don't have any of the problems you have.
Click to expand...
Click to collapse
Same here. Sounds like you've just been unlucky and got a bad one, like some others have reported on xda.
Cheesy Dave said:
I would send it back and ask for a new one and insist on an updated ROM.
Click to expand...
Click to collapse
I agree with sending it back as faulty. Say you want another two weeks (or however long it is) with the new one as this one has been so faulty you need to re-evaulate when you get the new one whether you want it or not.
As for insisting on an updated ROM, don't even think about saying that to your phone provider. None of them have updated ROMs yet, and probably won't for a long time. They're likely to wait until the majority of bugs are ironed out before going through the lengthy process of "updating" a ROM for their customers. Seriously - just ignore that advice. (No offense meant, Cheesy Dave)

DavidC1980 said:
Hello XDA Team,
Thanks for your time
DC.
Click to expand...
Click to collapse
Hi
Instead of writing here your complaints you should have read some of the threads explaining your problems. I advice you to backup your data then hard reset your device and reinstall your programs one by one and eliminate the program which is eating your HD2's memory. At least half of your problem will be gone after hard reset.
i am using HD2 for a month now and resolved 90% problems came with it.
Good Luck

johncmolyneux said:
Seriously - just ignore that advice. (No offense meant, Cheesy Dave)
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Click to collapse
None taken !
Probably if you spoke to the local phone rep and said "ROM" they would be most confused !

Cheesy Dave said:
None taken !
Probably if you spoke to the local phone rep and said "ROM" they would be most confused !
Click to expand...
Click to collapse
I'm sure they'd advise you on a massive 32MB ROM SD card that you could put in and store all your music and video on.

sabes143 said:
Hi
Instead of writing here your complaints you should have read some of the threads explaining your problems. I advice you to backup your data then hard reset your device and reinstall your programs one by one and eliminate the program which is eating your HD2's memory. At least half of your problem will be gone after hard reset.
i am using HD2 for a month now and resolved 90% problems came with it.
Good Luck
Click to expand...
Click to collapse
Oh I've been reading the threads here non stop and have hard reset the phone three times since receiving it. The only programs I've installed are BSB tweaks and the YouTube app which T-Mobile has removed. Otherwise it's untouched.
My main issue is the crackling speaker, which if you read my post you'd see that I'm happy to wait to sort all the software issues out over time, but hardware issues are different.
My problem is that T-mobile will not do another exchange. They will only give me one chance to exchange then it's either cancel or keep. As I'm on my 2nd handset already, it means I have to make that decision today.
I know some of you hate to see posts from people who are considering ditching their HD2, but that's the reality. We exist. I'm an existing WinMo user too, not even one of the iphone brigade.

I can imagine the issues you're having are annoying and I must admit I've also experienced some of them.
1) Crackling: not a problem for me. I use a bluetooth headset (plus I'm a a bit deaf anyway) so I don't notice any crackling. Have you tried a headset? Any headset? Does it still occur or is the problem only from the external speaker and earpiece? I know others have complained about the volume but thought it was fixed in a newer ROM
2) Messages loading: yes, a real pain. Have you tried the workaround which is to click "Send" as soon as the messages start loading, then click "No" when prompted to send an empty message?
3) Contacts: I haven't had this problem, but then I haven't added users to any groups as they were already set up on my X1.
4) Random Slowdowns: yes, I must admit, this happens to me from time to time. Although you might think that nothing is running there are some processes that aren't visible by default that may be consuming the CPU's time.
I've been using Leo ROMs for quite a while now and if you think it's bad on the HD2 you should've tried it on the X1 to really appreciate the speed and stability of the Leo. OK, perhaps not an acceptable answer for you but some things you just have to put up with and blame not on the phone but the underlying OS (yes, Windows!!)
5) Camera: I've noticed the pink tint too even after installing the hotfix. Annoying, to say the least!
6) Camcorder playback: Works for me!!

The camcorder issue must be 1.43 T-Mob rom related. This new handset has the same problem as the 1st one. It will record video, but won't playback.
I also have annoying freezing when I try to do the simplest of tasks, like emptying the deleted messages folder in the SMS app, to the point where the back cover comes off and the reset button has to be pressed.
BUT, when it works properly I love this phone. I guess if I keep it I'll be flashing new ROMs like there's no tomorrow. Obviously I haven't done that yet as I can't risk breaking the warranty on a phone which I may return.

Get it on O2 and apply the hotfixes... seems to be the better rom

Sod it, I'm keeping the phone. There's nothing else on the market that interests me, and no reason to think that the hardware on the upcoming Nexus will be any better if it's also an HTC handset.
I've got an SD card primed with Goldcard and 1.61.....I'm not gonna take the plunge just yet, but I've read some of the positive feedback on the newer ROMs. Once I've given up on T-Mobile releasing a newer ROM, then I'll get flashing.

DavidC1980 said:
.....Sod it, I'm keeping the phone. There's nothing else on the market that interests me,.
Click to expand...
Click to collapse
Good decision chap. Just take the time to apply the fixes and you should be there.
Cheers
WB

It wouldn't surprise me if HTC haven't already got their sights on another ROM which has all hotfixes plus the one they are working on for the SMS fix that doesn't work, a hotfix to fix a hotfix lol.
Eventually they could even release android for it, why not? the hardware is what is keeping me glued to my phone, its ace. they owe it to us!

If it's O2 then you do get leeway (or used to) with regards to what you report as bugs and what they'll do or at least they used to.
When HTC Universal came out that was riddled with bugs and even the phone app didn't work properly (nearly put me off winmo phones for life, HD2 has been my first since) so anyway I called up after the 7 days said look I love the phone but these bugs are killing me. So they sent me another one which I tried and found the same bugs with, so they let me get a different model instead, and this was WAAAAY outside the usual 7 days because the phone was faulty. The 7 day rule is really there for if you get it and you just don't like it, not because it has issues, if it has issues then different more lenient policies apply.
My suggestion would be do the same tell them about the crackling etc and other bugs and get them to send you another, if it's still got the same issues then you've still got the option to swap.
Also without going into too much detail take your time sending yours back, you might find they'll let you keep hold of it for longer then you'd think

Do you want a official SMS Fix?

Hoi Pipeloi my fellow HD2 and other HTC owners
This is not just a poll its kind of a petition for the official SMS bug Fix
that HTC "wont" try to Fix...
The bug only shows up when you have 20+ smses of one or more contacts. Sense reloads these smses for no reason en slows down the device.
you can do a little trick for a faster load but that wil not help mutch : when you open contacts smses press send and there wil be a popup just press no and voila all smses are quickly reloaded...
Vote: Yes please HTC please...!
Vote: Pfff never mind... my next device will not be a HTC Phone...
Vote: I dont care...
If this Poll has over 1000 or more votes i wil send it to HTC
and lets see what thy gonna say then

Probably will do similar thread about HTC give everyone a free HD2 Device.
With the same result.

Raven78uk said:
Probably will do similar thread about HTC give everyone a free HD2 Device.
With the same result.
Click to expand...
Click to collapse
Haha now that would be a sweat deal for us

i'm in

my sms works great, but i vote yes for those who have probs with it, cause i just cant imagine a life without sms >.<!
and i want an awsome windows mobile sms app, the standard winmo one gets boring and htc messaging suxx too :/

Just to clarify the only issue I have with SMS and writting in general is that damn ghosts typing where every button on the keypad randomly gets pressed. Even more annoying when you have swype!
Is this what you are referring to?

mine is ok, but I voted for those with issues

acky85 said:
Just to clarify the only issue I have with SMS and writting in general is that damn ghosts typing where every button on the keypad randomly gets pressed. Even more annoying when you have swype!
Is this what you are referring to?
Click to expand...
Click to collapse
well i don't have that problem... you my try this for the gost typing
the fix we want is for when you gonna type a sms the prev smses are reloaded and therefor slowing down the reaction time of the keyboard..

Oh I see. I had that with my previous decide so I took it back and threatened to cancel the contract, the next one did the same thing so I gave them one last chance. Its now all ok.
I still join you in your pain though and voted.
Thanks for the link I'll check it out now

Yes indeed. I truly hope they are going to fix this SMS issue.

I voted yes and did call HTC about this problem and did mention to them that i am not the only one with this issue. They told me we don't care what message boards have to say lol
Well i hope they still do something about this

I'm in! This has got to be fixed FAST!

IannEefje said:
well i don't have that problem... you my try this for the gost typing
the fix we want is for when you gonna type a sms the prev smses are reloaded and therefor slowing down the reaction time of the keyboard..
Click to expand...
Click to collapse
Yes, I voted for get this fix right now HTC or else I will turn to Iphone 4!!!!
Even though my sms working ok but b/c i only had only a few smses.
It will definately get worst for people with 100+ smses.
While i am at it, how can they f...king turn their back on fixing the led notification issue!!! Expect to see red flashes for missed smses etc but not working and is ignored!!!!

900 votes to go! Vote people

I would add more details to the first post, I am sure not everyone knows which SMS issue you mean!

corny2007 said:
I would add more details to the first post, I am sure not everyone knows which SMS issue you mean!
Click to expand...
Click to collapse
Ok thx -- its done

I'm not sure if this will help, but when I flashed the official O2 Rom 1.72.206.3 a few days ago, the sms delay problem seemed to have dissapeared. I tried two contacts that have threads of around 100 sms messages with no delay at all.

I'm using the new O2 ROM (1.72.206.3) aside from it being absolute CRAP the SMS issue still persists. Among other things, which are much more annoying, like the constantly skipping music (even with hot-fix), but nothing more annoying than my phone locking up and belching out its load ass ring-tone while vibrating it's self to pieces if I don't pick up fast enough, which obviously requires me to remove the battery, something I have to do at least once a day.
I'm still using a stock ROM because I'm debating my next move, which is likely to be that O2 are going to get this phone shoved up their ass.
I'm tired of this device, I'm also tired of watching my old iPhone 3G (which my wife now has) working flawlessly, like it did for me. I'm also still puzzled to why I made the decision to get a HTC HD2 when the iPhone 3GS would have solved all my gripes with the original iPhone 3G (being slightly slow).
Rant over!
Phil

kerman19 said:
I'm using the new O2 ROM (1.72.206.3) aside from it being absolute CRAP the SMS issue still persists. Among other things, which are much more annoying, like the constantly skipping music (even with hot-fix), but nothing more annoying than my phone locking up and belching out its load ass ring-tone while vibrating it's self to pieces if I don't pick up fast enough, which obviously requires me to remove the battery, something I have to do at least once a day.
I'm still using a stock ROM because I'm debating my next move, which is likely to be that O2 are going to get this phone shoved up their ass.
I'm tired of this device, I'm also tired of watching my old iPhone 3G (which my wife now has) working flawlessly, like it did for me. I'm also still puzzled to why I made the decision to get a HTC HD2 when the iPhone 3GS would have solved all my gripes with the original iPhone 3G (being slightly slow).
Rant over!
Phil
Click to expand...
Click to collapse
Perhaps you've got a lemon Phil and you need to bring it back to O2. I'm using the same device with the same rom and the same hotfixes. I have zero lag on my sms messages no matter how long the thread and my music plays fine. I think your other problems may be down to settings and tweaks which is something WM users need to get used to (although most, like myself, enjoy the tweaking very much). My wife is happy with her iphone 3GS too, but I think the HD2 is far superior for my needs. I'm not trying to start an HD2/iphone debate, there are already too many on the forums, I'm just saying that given a propper device with the propper tweaks and mods, you've got one envyable phone there.

You guys who don't have this problem, what ROM and radio do you have?