I've got two problems with this phone.
1. even though I have selected to download full email including attachments in ActiveSync, for most emaiks only the headers were downloaded.
2. is there a way to delete email on htc sense UI rather than opening up the Windows mobile email interface
if you have opened the e-mail from the htc sense e-mail app you can delete it.
but that and other things don't seem to work with imap. I delete an e-mail and I don't see it anymore but it is still there when I go to my account and it isn't even flagged as "to be deleted". and it can't seem to see mail that are older then 1 week ago. stupid app
I think I'm experiencing the same problem. I have a gmail account setup on the phone i have it set to check every 30mins.
If I delete an email on my phone, it goes to the recycle bin but even after another sync, i can log onto gmail account via the computer and the email is still there, which means I have to delete it via the computer if i really want to get rid of it. Its a bit of a pain.
I previously setup a hotmail account and when I deleted the email on the phone, after another sync it would delete it from the account proper.
Does anyone know if this is due to any specific settings?
Thanks
Related
Hi all,
I am trying to figure out why my pop3 accounts (i have 2) always seem to disappear after a day or so of me opening them. One account gets all of the email and the other gets headers only. but when i try to open up the two accounts or even go into outlook express, they are never there.
I can't find any setting that says keep all email that I don't delete. Can anyone advise please? It's probably a simple answer but I can't figure it out yet :\
TTT please advise!
You need to be more specific. Which email service are you using on your device? If it is Gmail then you need to let the device auto detect the settings and leave the default usename to "recent:username". Otherwise the messages will go away after a day or 2.
sorry i didnt think the email service would matter. it seemed like more of a settings on the phone issue. its roadrunner, time warner - pop.nycap.rr.com
i receive them fine and that's no problem. but they just go away after a day or two even if i haven't synced. why wont they fill up my inbox like microsoft outlook does on my pc??
Well you may need to check your email account settings on roadrunners website. For example when you log into a gmail account on the web there is a link for Pop/forwarding settings. In there you can set "Status: POP is enabled for all mail that has arrived since 8/2/04". Once this is set then all mail will stay on the device after 8/2/04. Assuming roadrunner has a setting like this then you will want to make sure it is setup properly via the roadrunner website. However if email is staying in outlook on your home pc and not on your device then this might not be your problem.
If I were you I would first delete the account on your device and set it up again making sure you allow the device to detect settings automatically.
Well, I only use a exchange server but in activesync dont you specify how many days of emails you want to store? Default is 3 days, so emails automatically are removed from the phone after 3 days.
surrept, thanks i will check that out - i never let it do auto detect cause the few times i did it wouldn't pick anything up. and i assume my roadrunner is set to keep them since my PCs outlook has them all the way back until i set up my account? weird. also, in the messenger tab, i see
"OUTLOOK EXPRESS"
"EMAIL1"
"EMAIL2"
email 1 and 2 being the two roadrunner accounts that i receive to my phone..should they be set up right inside outlook? maybe that's part of the problem?
fredde, i dont often activesync because my PC no longer recognizes my handheld, i need to sync via my laptop but i do it rarely since i dont use it all the time. like once a week maybe i sync. but the emails disappear more frequently than that. i will sync up and see if i can see that option.
thanks for the tips guys
No outlook on the device is reserved for the outlook accounts on your PC. That mailbox will fill up as you sync it up with activesync. But only when you do that. You want the 2 email accounts below that you said you have. Those if setup properly should connect to the pop servers the same as outlook would on a pc. Like the poster said above make sure in advanced account settings that you have it set to keep all mail on device.
well i've made some headway - i learned that the emails disappear from my handheld as soon as I mark them as read (open them) on my PC...so now where would the setting be to have them stay on my handheld until deleted from there?? its like the hard copy never gets created on the phone they just stay on the server??
I changed it to keep all, however the weird thing is that the two accounts I have on my phone are the same two set up in my Outlook on my PC - so one would think it would work with either the phone settings or the activesync to keep them in the phone!? so confusing.
what i really want is the two email accounts on my phone (same as PC) to get new mail, and if i don't delete it, in a day or so have them go into the outlook on my phone so that they will be stored the same way Outlook on your PC stores email. By date, so that you can search them quickly etc. I dont know why it wouldn't do that.
not sure how this is happining or if its my mistake. but this has happenened to my more than once. the phone simply decides to deletes all emails prior to a spesific date without any confirmation. thank god that there it a copy of them in the deleted folder on exchange server
anybody else suffering from this?
Normal
This is normal, outlook is designed so it only keeps emails from a certain number of days into the past, according to the email settings.
Enter you email settings and tell it to keep the emails from the maximum allowable time, I can't remember how long but the increments were something like Today, last 3 days .... etc.
it deletes all mails that are no longer on the server, nothing to do about it, except as a workaround maybe moving important mails from inbox to antother folder
correct me if im wrong here
but i am under the impression that the number of days in the activesync options is only for the initial sync with your exchange acount
I have the same problem. Once in a while my Gmail Inbox is empty. Glad it is saved in 'All Mail' but the behaviour is very irritating
Are you connecting to your mailbox, i.e. gmail-server or just syncing with your Outlook?
When using POP3 to connect to the gmail-server, it will download all mail to your phone, and thus delete the messages on the server.
Try to connect via IMAP4 and go to the settings of your gmail-account on your phone. There you can change the number of days to something like all messages- just for your gmail-account.
The phone handles "imported" mail from outlook like a "real" email-account on the net. Thus, you can set the number of days independently for each account.
i use exchange outlook
why cant widows mobile be like blackberry it keeps all the email(compressed text on the phone) even when you remove the email to the local pst file it still stays on the device
I doenst matter if it imap or pop3, you can setup pop3 to leave a copy of the mail on the server btw.
But as soon as the mail is no longer on the mailserver (for example after downloading without keeping a copy on the server with your desktop pc) windows mobile will delete the mail from its inbox to next time you check for new mails.
ANyone know how to fix my litle problem?
I got my Gmail acc. and on Pc i can read all mails and seee all folders, but when i connect to gmail on my HD2 it seems it cant recive my inbox mails. I can send a mail and get it on my Hd2, but cant read my old mails that already are in my inbox on my Gmail.
Anyone know if it is maybe some thing i have forgot to do, to let HD2 download all mails even old ones in inbox?
Has it been setup as IMAP or POP?
Seems i got it to work now tho, just from no where it stop doing what it has done for 2days and now working.
typical technology.
glad its working.
Hey guys,
I have similar problem.
My HD2 can sync with my Gmail's inbox fine, it's grabbing new emails now problem. I have then gone into manage folders and instructed it to sync with a couple more folders, with the setting of grabbing all email messages (date = all & text only).
At first it appears to be doing what I wanted but it stopped soon after, I went into the mail folders on my HD2 and it only sync'ed 30 most recent emails or so, but not the full lot.
Does it take a few sync attempts to get the full mail folder or something is not right?
hey,
i had the same problem on my HD2 aswell on my experia, dont know why but when i accidentally disabled vodafona's proxy all my emails came in, so i tried it on the HD2 and it also worked
As a side question, have set my gmail to google sync with HD2's exchange account. However, when sending out email, there isn't any copy left in the Sent Items folder, even though in the settings I have already ticked the "Save a copy in Sent folder"...any idea why?
I was having some setup issues with Gmail pop; I’ve found a workaround so thought I’d share it.
I like to check my email regularly with the HD2 throughout the day, but manage the majority of these through Outlook when I get home. So on my HD2 I set up a pop mail account to check my Gmail at regular intervals (5 mins), get the entire message but leave a copy of the message on the server so I can still access these with Outlook later.
Problem was whenever the HD2 downloaded an email despite the setup being configured to leave the message on the server these mails were marked “as read” by Gmail and archived, presumably because my Gmail account was set to “archive emails that have been accessed through pop”. This was clearly overriding the “leave a copy on the server” setting. So I’d get an email on my device, this was then automatically removed from the Gmail inbox and archived, 5 minutes later the HD2 would check again, see the inbox was empty and therefore delete the email from my device. Outlook never got a look in as when I got home all the emails had been archived so it was seeing no emails at all.
Hence the disappearing email problem.
Firstly I tried changing the Gmail setting to “keep Google mails copy in the inbox when it had been accessed by pop”, this worked to a degree but I found it slightly irritating having to go in and manually erase all the emails in my Gmail inbox once I had downloaded them.
I then tried enabling imap in Gmail and binning pop access altogether, i.e., accessing all my emails through imap both on the HD2 and on Outlook. Again this worked to a degree but I have Outlook set up a particular way and I found that imap didn’t really work for me in that regard.
Eventually I sussed getting it to work the way I want, I set up both pop and imap access in Gmail. I had the HD2 accessing mails through imap, and Outlook accessing through pop (with the setting for ” archiving emails once accessed through pop” enabled in Gmail). So the HD2 would accrue all the emails that I received throughout the day and keep these in the Gmail inbox so when I fired up Outlook at home these were still there to be downloaded. Of course once I had retrieved these emails through Outlook these were automatically archived by Gmail and only then were they removed from the HD2 then next time it checked the server, which was fine as they had been dealt with and were no longer required, perfect!
So that’s been my weekend really, hope it helps anyone that wants a similar setup.
POP is the wrong method for your interest.
POP catches the mails from your server and deletes em from it.
You only need to use IMAP method to leave a copy on the server.
Just that easy.
You could have saved a lot time if you only setup imap in your email settings in the phone.
All other stuff was completely too much. Sorry
Im using that method since i had the Touch HD and still use it with Gmail on the HD2 and my mails stay on the huuuuuuge google servers too.
Undoubtedly imap has its advantages, certainly on the phone its working well for me.
You did raise a point:
"POP catches the mails from your server and deletes em from it"
Should this happen when the you have set-up an account on the device thats configured to "do not delete messages from the server"? Because despite my account being set-up this way my emails were being deleted (or archived, either way, disappeared!) nevertheless. That's specifically why i wanted to detail why I did what I did as I'm sure this issue could catch other people out.
POP is designed to catch mails AND clean up your email account on the server.
This makes sense when you have limited storage space (i have an arcor account too and have only 25mb on there).
From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option.
This is mostly the reason that the emails get deleted when using POP.
IMAP is designed to give you the opportunity to have a look at your emails like on the server.
When you read an email on your pda the mail will be automatically flagged as read on the server too.
It is some kind of sync.
There are these two well known ways just to give you the opportunity and fulfil your needs. Just use the one that serves you well.
In your case this will be IMAP
"From my knowledge the client and server must support the "leave emails on server".
Look in desktop Outlook you have the opportunity to check a box with this option.
In our pda version of outlook we dont have that option"
When i was setting up the account on the HD2 I was ticking this option to leave message on server upon deletion (see screen shot), although it seems i was misunderstanding this function.
Yeah the function you checked was only for the deleted mails.
It just tells the server what to do with the mails that you deleted on your device.
Sounds good, I'd just replace imap access on the HD2 with activesync, even better.
I'm interested in what your "weird configuration in outlook that makes you not able to use imap" is though.
Quick question, if i delete an email on the phone itself, it disappears from gmail on the web, which is the way it should work in my opinion. the odd part is that the opposite is not true. Is it normal that if I delete an email on the web client, it does not disappear from the phone until i manually delete it?
it should delete on your phone too. check the settings in gmail from your pc and make sure that imap is enabled. i just deleted an email from the web client, pressed refresh, then checked my phone and by the time i picked up my phone the email was gone.
I have the same problem but only with recurring events.